£11.44–£12 hourly
Full-time
Elephant and Castle, Southwark
Key Responsibilities:
Customer Service & Shop Operations
Prepare and serve a range of drinks including coffee, tea, bubble teas, and our signature pistachio specials Assist with food service including cakes, light bites, and snacks Deliver warm, friendly, and efficient service to customers Take orders using a POS system, handle cash/card payments accurately Keep the shop floor, seating area, and service counter tidy and presentable at all times Cleaning & Hygiene
Perform daily and periodic cleaning tasks: wiping surfaces, cleaning machines, sweeping/mopping floors, and maintaining the toilets (if applicable) Follow health & safety and food hygiene procedures Monitor stock of cleaning and kitchen supplies and report when running low Business Development & Creativity
Suggest new drink, ice cream, or cake ideas in line with customer preferences and seasonal trends Help plan and execute small marketing activities (e.g. in-store promos, social media posts, loyalty offers) Support with identifying local business partnerships, events, or delivery platform opportunities Take initiative to observe customer behavior and report suggestions for improvement in service, layout, or offerings About You:
Essential:
Positive attitude, friendly personality, and strong communication skills Punctual, trustworthy, and willing to learn Basic food hygiene knowledge (training can be provided) A team player who can also work independently Keen interest in coffee, bubble tea, or desserts Desirable:
Previous experience in a café, dessert shop, or food retail environment Creative flair for drinks and dessert presentation Interest in marketing, social media, or small business growth Fluent in English (additional languages a plus) Perks & Benefits:
Staff discount on drinks, food, and ice cream Friendly, supportive environment Opportunities to grow into a supervisor or creative/product development role Be part of a small business where your ideas genuinely make a difference