Project Administrator
2 days ago
London
We are currently recruiting for a Project Administrator to join a busy, fast-paced operation. This is an excellent opportunity to play a key role in supporting customers, coordinating service activity, and ensuring smooth day-to-day operations within a 24/7 environment. As Project Administrator, you will be a central point of contact for customers and internal teams, managing communications, service updates, and recovery activity while maintaining high levels of accuracy and professionalism. This is a shift-based role, days and nights 4 on 4 off including some weekends. You must be able to drive to Heathrow Key Responsibilities • Provide telephone support to customers, managing availability and recovery plans., • Handle and resolve breakdowns, incidents, defect reports, and service status updates., • Investigate delays and communicate findings clearly to customers., • Monitor and coordinate SLA recovery plans, ensuring timely notifications., • Escalate safety incidents and operational risks to senior team members., • Liaise with customers regarding vehicle or asset status, maintenance schedules, and repairs., • Process and allocate jobs within SAP, including service requests and purchase orders., • Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims., • Maintain accurate records of movements, repairs, and associated costs., • Promote a safe working environment by reporting hazards, incidents, and near misses. Skills, Experience & Behaviours • Previous experience in a customer service or call centre environment., • Understanding of fleet or asset management, vehicle maintenance, or workshop operations., • Familiarity with SAP and customer service processes within logistics, engineering, or transport., • Experience in a customer-focused operational environment is advantageous., • Proficient in Microsoft Office (Excel, Word, Outlook) with strong organisational skills., • Proactive, self-motivated, and able to prioritise effectively., • Strong communicator with a collaborative approach and good problem-solving ability., • Detail-oriented and committed to delivering excellent service. Benefits • Opportunities for longer-term progression., • Supportive, team-driven culture with a strong focus on safety and service quality., • Employer pension contribution., • Life assurance., • Private medical cover., • Employee Assistance Programme.