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Trabajos retail merchandising en Reino Unido

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  • Sales Advisor
    Sales Advisor
    hace 4 días
    £12.21 por hora
    Jornada parcial
    London

    Sales Management Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT. Customer Service Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. Applying Camper’s Customer Services policies: Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training. Knowing how to transmit product benefits and care tips to the customer. Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. Encouraging customer loyalty. Developing and maintaining commercial relations with customers with the aim of reinforcing the brand’s image and prestige. Operations and Procedures Store Operations: Opening and closing the Store. Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER. Correctly controlling and managing the cash register. Handling the POS-terminal. Ensuring the organisation of the storeroom: Managing and ensuring effective and successful stocktaking procedures. Keeping the storeroom in correct working order and tidy. Placing the products on the shelves. Image: Implementing Marketing and Visual Merchandising policies and strategies. Complying with the Uniform Policy established by the Company. Keeping the store area clean and tidy. Job Description 2 Keeping the staff room clean and tidy. Immediately informing of any maintenance incidents. Business Knowledge: Knowing the commercial and brand trends of the Company and its competitors in the sector. Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary). Knowing Camper’s Customer Services policy. Knowing the Marketing and Visual Merchandising policies and strategies. Knowing the SAP tool and its application.

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  • Guest Experience Manager
    Guest Experience Manager
    hace 4 días
    £30000–£35000 anual
    Jornada completa
    London

    Reporting directly to the Operations Manager, the Guest Experience Manager (GXM) will oversee the day-to-day operations of the museum, ensuring the Guest Experience team is well coached and equipped to meet their objectives. Team Management Managing a team of approximately 15–20, the GXM will foster a supportive and unified staff culture. Key responsibilities include completing and communicating staff rotas, coaching and training staff, conducting probation and performance reviews, and carrying out basic fact-finding exercises. Gift Shop & Retail Operations The GXM is responsible for the smooth operation of the museum’s gift shop, supervising a team of five shop staff. Duties include ensuring exceptional customer service, overseeing merchandising standards, managing retail POS procedures, monitoring stock levels, and coordinating replenishment. The GXM will create and communicate shop staff rotas, support training and development, lead performance reviews, and ensure sales targets and retail KPIs are met. Collaboration with the Operations Manager on product launches, visual merchandising, and promotional activity is essential. Guest Experience Delivering outstanding guest experiences sets Paradox Museum apart. The GXM will lead with exemplary customer service skills, manage the flow through the museum, handle time-slot management, answer guest questions, and act as the first point of escalation. Mastery of the ticketing system and retail POS is essential. Facilities and Operations Each shift, the GXM will manage all operational elements to ensure a safe environment for staff and guests. Responsibilities include key holding, acting as first aider and fire warden, performing daily reconciliation banking tasks, and troubleshooting IT and maintenance issues. The GXM will also liaise with cleaning and maintenance contractors and complete regular facility reports. Minimum Requirements • Minimum two years’ team leadership experience within a high-volume Customer Service, Leisure, Tourism, or Hospitality environment, • Experience in rota creation and communication, staff training, and performance review, • Supervisory level experience with Box Office/POS, • Experience in managing labour budget and delivering targeted KPIs, • First aid, fire marshal, and personal licence certificate holder (desirable) Personal Attributes • Outstanding organisational and time-management skills, • Excellent communication and presentation skills, • Fluency in English (verbal and written); additional languages desirable, • Ability to thrive in a fast-paced environment, • Enthusiastic about change and capable of driving the business forward

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  • Sales Assistant
    Sales Assistant
    hace 5 días
    Jornada completa
    Orpington

    As a Sales Assistant, you will help deliver outstanding customer service, support daily store operations, and help maintain a visually appealing and culturally expressive shopping environment. You will be responsible for operating the tills, ensuring fast and accurate transactions, and you may also be required to support our bi-monthly community events and in-store activities. Your energy, creativity, and commitment to service excellence will shape the customer experience and reinforce our core values of Community, Service, Excellence, and Legacy. Key Responsibilities 1. Customer Service & Hospitality • Provide warm, attentive, and culturally aware customer service at all times., • Support customers with product queries, recommendations, and locating items., • Handle returns, exchanges, and enquiries professionally and promptly., • Uphold Tayos’ commitment to exceptional hospitality. 2. Store Presentation & Merchandising • Maintain clean, organised, and visually appealing shelves and displays., • Assist with creative merchandising, themed displays, and promotional setups., • Support signage, pricing, and product rotation to maintain freshness. 3. Stock Management • Receive and unpack deliveries accurately., • Replenish stock to maintain availability and presentation standards., • Monitor product freshness, quality, and shelf-life. 4. Till Operations & Compliance • Operate tills efficiently and accurately., • Follow cash-handling, food safety, and health & safety procedures., • Report issues promptly and maintain compliance with store policies. 5. Community & Cultural Engagement • Contribute to bi-monthly community events and in-store initiatives., • Share product knowledge related to Afro-Caribbean food, heritage, and traditions. 6. Deli Service • Serve customers at the deli counter with friendly, efficient service., • Follow strict food hygiene, handling, and safety procedures., • Maintain excellent food presentation and ensure the deli area is clean and well-stocked. Key Skills & Experience • Experience in retail or hospitality with a passion for great customer service, • Friendly, positive, and confident communicator with good people skills, • Knowledge of, or interest in, Afro-Caribbean culture and products (African language a bonus), • Reliable, adaptable, and able to work well in a fast-paced environment, • Creative approach to visual displays and merchandising Why Work at Tayos’ Afro-Mart? • Be part of a forward-thinking business that celebrates culture, community, and creativity., • Play a key role in shaping a unique, experience-led retail environment where your ideas genuinely matter., • Join a friendly, supportive team that values character, drive and positive energy., • Gain exposure to customer service, merchandising, events, and wider cultural engagement., • Enjoy opportunities to grow, learn, and contribute to an exciting brand with a bold vision.

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  • Barista and Waiter / Waitress
    Barista and Waiter / Waitress
    hace 6 días
    £12.5–£13.5 por hora
    Jornada completa
    London

    Hello Everyone, We are Uncommon, a popular and established coffee shop/ delicatessen. We are growing our team in our newest shop near Tate Modern museum in the hearth of London’s South Bank. We are looking for new happy individuals to join our team. You must have previous experience as a barista ( Latte art is a plus) :) SMILE IS A KEY :) We are self ordering, but carrying with a tray. Floor/waiter,waitress experience is also a plus. You must have previous experience as a shop assistant/ shop keeper and passion about food and drink produce. Duties as below; Greeting every single guests and customers who enter the shop Provide Excellent Food and Drink standards Be involved in stock control and management Assisting guests to find the goods and products they are looking for Being responsible for processing card payments Stocking shelves with merchandise Reporting discrepancies and problems to the supervisor or manager Giving advice and guidance on product selection to customers Keeping the store tidy and clean( this includes hoovering and mopping) Responsible dealing with customer complaints Keeping up to date with special promotions and putting up displays We are offering competitive pay rate, staff food, additional discount for rest of the food, discount for retail and monthly bonus based on sales targets. All the best, Uncommon Triptych

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  • Retail Manager
    Retail Manager
    hace 14 días
    £33000–£43000 anual
    Jornada completa
    London

    Job description: Job Summary We are seeking an experienced and dynamic Retail Manager to lead our store operations. The successful candidate will be responsible for overseeing daily activities, managing staff, and ensuring exceptional customer service. This role requires strong leadership, organisational skills, and a passion for retail management. Multilingual or bilingual abilities are highly desirable to facilitate effective communication with diverse customer bases and team members. The Retail Manager will play a pivotal role in driving sales, maintaining visual merchandising standards, and fostering a positive shopping environment. Duties Lead and motivate the retail team to achieve sales targets and deliver outstanding customer service Supervise daily store operations, including opening and closing procedures Manage staff scheduling, training, and performance evaluations Oversee merchandising activities to ensure attractive product displays aligned with brand standards Monitor stock levels, coordinate inventory management, and place orders as necessary Implement sales strategies and promotional campaigns to maximise revenue Maintain excellent communication with staff and customers, demonstrating professional phone etiquette and organisational skills Analyse sales data to identify trends and opportunities for growth Ensure compliance with health and safety regulations and company policies Handle customer complaints effectively to resolve issues promptly Requirements Proven management experience within the retail sector, including supervising teams and overseeing store operations Strong leadership qualities with the ability to inspire and manage diverse teams Excellent communication skills, both verbal and written; multilingual or bilingual abilities are advantageous Demonstrable organisational skills with the ability to prioritise tasks efficiently Experience in sales management, merchandising, and administrative duties within a retail environment Proficiency in time management to meet deadlines in a fast-paced setting Strong interpersonal skills with professional phone etiquette Ability to adapt quickly to changing priorities and maintain a positive attitude under pressure Previous experience in retail management or related roles is essential This position offers an exciting opportunity for a motivated individual eager to lead a vibrant retail team while delivering exceptional shopping experiences. Job Types: Full-time, Permanent Benefits: Sick pay Store discount UK visa sponsorship Work Location: In person

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  • Senior Sales Associate Luxury Fashion Store
    Senior Sales Associate Luxury Fashion Store
    hace 26 días
    £12.5–£14 por hora
    Jornada completa
    London

    If you love Italian Fashion, come and join our Italian Luxury Cashmere Brand where we provide exceptional customer service and we have a culture of inclusion and diversity. We are looking for Senior Sales with experience in promoting style advise to our affluent customers in one of our Store in King's Road-Chelsea/Knightsbridge/Hampstead Hit or Marylebone. Job description: *Ensure high levels of customer satisfaction through excellent sales service. *Maintain outstanding store condition and visual merchandising standards. Maintain a fully stocked store. Identify customers' needs and wants and create a best seller list. *Welcome and greet customers in an elegant manner. Assisting customers at the fitting room and being able to add on sales. • Actively involve in deliveries and re-plan, up to date with product information. Accurately describe product features and benefits. *Follow all companies policies and procedures. The goal is to provide high class customer service and to increase company’s growth and revenue through maximising the sales. Requirements and skills *Proven working experience in retail sales Basic understanding of sales principles and customer service practices Proficiency in English Track record of over-achieving sales KPIs, Solid communication and interpersonal skills Customer service focus Friendly, helpful, confident and engaging personality. This job is full time only

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  • Retail Sales Associate
    Retail Sales Associate
    hace 1 mes
    £12.21–£12.5 por hora
    Jornada completa
    London

    Let me take this opportunity to introduce TWG Tea to you. TWG Tea offers close to 1000 luxury teas from 45 different countries including countless exclusive teas, all hand blended in Singapore and has one of the largest selections in the world. We create daring and exclusive blends, using the most fragrant flowers and fruits from Europe, the most exotic spices, and only the finest, single estate teas from remote and mysterious regions of the world. Our experts travel across the globe, tasting countless teas in a rigorous quest for the rarest of teas. This relentless quest has also meant fruitful direct contact with planters, yielding some wonderful teas. We are looking for someone energetic ,customer/detail orientated and a massive Team player. Key Responsibilities: Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following the Company’s policies and SOP,s. Demonstrating and reflecting the glamorous, luxury Tea,s through customer service, attitude, personal grooming, dress code and behaviour Developing a detailed knowledge of the product including construction, materials, care and designin order to provide exceptional and knowledgeable customer service Participating in, and representing TWG Tea UK at all times and during promotional events and activities in particular Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the boutique at all times Playing an active role in replenishing stock according to TWG tea UK procedures and policies Collaborate with the team in organizing the product in the stock room including participating in stock takes and helping to keep the stock room tidy and clean Attending and participating in all store meetings and training events as required ensuring good communication is maintained

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  • Sales Assistant
    Sales Assistant
    hace 28 días
    £12–£13 por hora
    Jornada completa
    Chelsea, Kensington and Chelsea

    Responsibilities Welcome customers with professional and friendly manner. Ensure high levels of customer satisfaction and excellent service. Maintain outstanding visual merchandising and store standards. Maintain optimal stock volume at all time. Be able to identify customers' needs and wants. Recommend and display items that reflect customer needs. Engage strategies to up-sale and increase business revenue. Elegant capabilities to persuade, convince and successfully close sales. Actively involve in the receiving of new shipments. Keep up to date with product information. Accurately describe product features and benefits. Follow all companies policies and procedures. Job brief We are looking for a competitive retail Sales Assistant to help customers identify and purchase products they desire. Sales Assistant duties include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation. Requirements and skills Proven working experience in retail sales Basic understanding of sales principles and customer service practices Proficiency in English Solid communication and interpersonal skills Customer service focus Friendly, helpful, confident and engaging personality Basic administration skills This job is full time only Must have at least 1 year experience

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  • Marketing Manager
    Marketing Manager
    hace 1 mes
    £47000–£52000 anual
    Jornada completa
    London

    Marketing Manager Salary: £47,000 – £52,000 per annum (DOE) Location: 36-37 Albert Embankment, Vintage House, London, United Kingdom, SE1 7TL Contract: Permanent, Full-time Company Overview GUGOODS LIMITED (trading as HarveGuds) is a London-based retail concept and creative studio specialising in anime and manga collectibles, artisanal handmade pieces, and contemporary pop culture goods. Located in Covent Garden, our store brings together character merchandise, designer crafts and creative lifestyle items, offering customers a fun and inspiring shopping experience. Role Summary We are seeking a Marketing Manager to lead our brand development, digital marketing and customer engagement. This role is ideal for someone who understands youth culture, storytelling, community-building, and creative retail branding. Key Responsibilities • Develop and implement the overall marketing and brand strategy., • Manage and grow our presence across social media platforms (e.g., Instagram, TikTok, Xiaohongshu, YouTube)., • Plan and deliver content campaigns, product launches and seasonal promotions., • Build and maintain influencer, creator and brand collaboration partnerships., • Organise in-store events, pop-ups and community activities., • Conduct market and customer insights to guide product and content planning., • Monitor campaign performance and make data-driven improvements., • Oversee marketing budget and coordinate with retail teams. Requirements • Previous experience in marketing, brand management or creative content., • Strong understanding of anime/manga/pop culture trends and audiences., • Excellent communication and visual storytelling sense., • Experience managing social media and partnerships., • Highly proactive, organised, and comfortable leading projects independently., • Fluency in English; Mandarin is an advantage but not required. What We Offer • Competitive salary and growth opportunities, • A creative and dynamic work environment, • The chance to shape a brand loved by fans and collectors Join us and help build a brand that celebrates creativity, culture and joy.

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