Retail merchandising jobs in United Kingdom

We are looking for an experienced, confident and commercially driven Lead Brand Ambassador & Retail Team Leader ..take ownership of delivering an exceptional customer experience from our premium retail kiosk This is a hands-on leadership role where the majority of your time will be spent engaging customers, demonstrating products and driving sales, while also leading, coaching and supporting a small team of Brand Ambassadors to deliver an exceptional customer experience. Working with an innovative range of premium hair styling tools and complementary haircare products, you will be responsible for ensuring the kiosk operates to the highest standards whilst motivating your team to consistently achieve sales targets and represent the brand professionally. Unlike a traditional retail store, this role is based on an open retail kiosk, offering excellent visibility and the opportunity to proactively engage with passing customers throughout the day. This role is ideal for someone who enjoys leading by example, thrives in a fast-paced environment and is passionate about both people and sales. Key ResponsibilitiesSales & Customer Experience • Lead by example through proactive customer engagement and exceptional customer service., • Deliver engaging live demonstrations of premium hair styling tools and complementary haircare products., • Recommend products based on individual customer needs, hair type and styling goals., • Drive daily, weekly and monthly sales targets through proactive selling., • Confidently explain product features, benefits and safe usage., • Process customer sales and maintain an outstanding retail experience. Team Leadership & Development • Support, coach and inspire the Brand Ambassador team through positive leadership and by leading from the front., • Deliver onboarding and product training for new team members., • Provide ongoing coaching and performance feedback., • Support the development of product knowledge, sales techniques and customer engagement skills., • Foster a positive, professional and high-performing team culture., • Monitor attendance, punctuality and presentation standards., • Assist with onboarding replacement team members where required. Retail Operations • Oversee the day-to-day operation of the retail kiosk., • Ensure excellent visual merchandising standards are maintained., • Keep the kiosk clean, organised and fully stocked., • Monitor stock levels and communicate replenishment requirements., • Support promotional campaigns, product launches and retail activations., • Support the day-to-day operation of the retail kiosk, including opening and closing procedures where required. Reporting & Administration • Record and report daily, weekly and monthly sales figures., • Monitor individual and team performance against KPIs., • Prepare sales and operational reports for management., • Collect customer feedback and market insights., • Identify opportunities to improve sales performance and customer experience., • Escalate operational or staffing issues where appropriate. About You We're looking for someone who is: • A confident and inspiring leader who enjoys developing others., • Passionate about beauty, haircare and premium customer experiences., • Commercially minded with a proven ability to drive sales performance., • Highly organised and comfortable managing operational responsibilities., • Naturally confident approaching and engaging customers., • Professional, approachable and solution-focused., • Positive, energetic and self-motivated., • You'll take pride in your personal presentation and understand the importance of representing a premium brand., • Comfortable working in a fast-paced retail environment., • Flexible to work retail hours, including weekends and public holidays. Essential Requirements • Previous experience in a Team Leader, Supervisor or Retail Management position., • Strong retail sales experience within a customer-facing environment., • Experience coaching, mentoring or managing retail teams., • Excellent communication and leadership skills., • Experience working towards sales targets and KPIs., • Confidence using Microsoft Excel or similar software to record and report sales performance., • Personal experience using hair styling tools such as straighteners, curlers, hair dryers or multi-stylers. Desirable Experience Applications are particularly welcomed from candidates with experience working within: • Premium beauty brands, • Haircare brands, • Cosmetics, • Luxury retail, • Consumer electronics, • Department stores, • Retail kiosks or shopping centre activations Professional hairdressing qualifications are not essential; however, confidence demonstrating styling tools and advising customers is highly desirable.

Ecommerce Merchandiser 9 Month Fixed Term Contract Location: London - 4 days onsite / 1 day at home Salary: £40,000 - £45,000 (+ benefits) We are looking to recruit an Ecommerce Merchandiser for a fast-growing online retail business on an initial 9 month fixed term contract. This is a great opportunity for someone with experience in ecommerce merchandising, online trading, commercial analysis or digita... ZIPC1_UKTJ

Job Title: Junior Garment Tech Department: Product Contract type: Permanent, 40 hours per week Location: The Fold’s Head office in Bermondsey. Hybrid working- 4 days per week in the office The Fold is a British womenswear brand redefining modern luxury workwear for today’s career woman. With a multi-channel presence—led by e-commerce and with 2 London stores in Chelsea and the City, we’ve built a loyal global following particularly in the UK and US. We’re ready for further international growth expanding our mission to empower women worldwide to get up, dress up and show up! Role Overview: As a Junior Garment Technologist, you will report to the Head of Technical and work closely with Design, Buying, Production, and Merchandising to support the delivery of a consistent, high-quality product across all categories. You’ll play a key role in supporting the technical development process, contributing to fit sessions, updating specifications, and helping to ensure all products meet brand standards from development through to production. You’ll work across multiple product areas, assisting in managing timelines, tracking progress, and ensuring alignment with the critical path. Working as part of a collaborative team, you’ll support day-to-day technical activities, maintain accuracy in documentation, and help ensure clear communication with suppliers and internal stakeholders. This role offers the opportunity to build strong technical foundations while gaining exposure to the full product lifecycle in a fast-paced, design led environment. Key Responsibilities: 1. Technical Development & Fit Support You’ll support the technical and design teams to ensure product fit, quality, and aesthetic standards are delivered consistently • Support the Technical and Design teams to ensure the Fold aesthetic is achieved across all products, • With guidance from the Senior Garment Tech, support fit consistency across the collection, ensuring garments meet brand quality standards, • Assist in the block development process across categories, • Work closely with pattern cutters and graders to ensure construction methods are followed accurately by suppliers 2.Fit Sessions & Product Development You’ll play an active role in supporting fit sessions, learning best practice and gradually taking ownership of product areas • Assist in fit meetings with Design, taking detailed notes and supporting follow-up actions, • Develop your technical understanding to begin owning fit on selected product areas, • Ensure tech packs are updated with fit comments and measurement specifications, and communicated to suppliers in line with the critical path 3.Critical Path & Product Tracking You’ll help ensure technical processes remain on track, maintaining accuracy across product development stages • Maintain and update the sample stage tracker throughout the sealing process, • Support adherence to the critical path, ensuring all updates and actions are completed on time, • Assist in risk assessment of product, working closely with Buying and Production teams 1. Quality Control & Data Management You’ll support quality processes and ensure accurate product data is maintained across systems • Manage the QC sample process, ensuring standards are met before production, • Update garment and care information on NetSuite for e-commerce use, • Maintain accuracy across product documentation and technical data 1. Team Support You’ll support the wider technical team with day-to-day activities, contributing to a collaborative and efficient working environment • Assist with general technical team tasks, supporting smooth day-to-day operations, • Build strong working relationships across Design, Buying, and Production About You You’ll be a detail-focused and reliable technical professional, with a solid understanding of product and the ability to support fit, quality, and technical development across the collection, with: • Very good technical background across multi-product categories, • 4–5 years’ experience in a Garment Tech team, ideally within a premium fashion environment, • Experience fitting garments, with a strong understanding of patterns and garment construction, • Working knowledge of garment grading and specifications, • Strong understanding of premium product standards and execution, • Confident communicator, able to collaborate effectively across teams, • A collaborative team player who builds strong working relationships with ease, • Keen to continue developing technical skills and gaining confidence across the product lifecycle Benefits & Perks: We believe great work happens when people feel supported, valued, and inspired—here’s how we make that happen: • 33 days holiday (25 days + bank holidays) + option to buy more!, • Competitive pension scheme, • Salary sacrifice options (pension & childcare), • Financial wellbeing platform to support your goals, • £1,250 annual The Fold gift voucher, • Bike to work scheme to save on bikes & equipment, • Employee Assistance Programme (confidential wellbeing support when you need it), • Eye care support, • Enhanced maternity pay, • Friends & family discount – enjoy 50% off full retail price, • Monthly social events, plus summer & Christmas parties, • Summer Fridays for that early start to the weekend, • Fully stocked snack cupboards, fresh fruit, plus great coffee & tea, • Opportunities to give back through volunteering with our charity partner, Smart Works Unfortunately due to the number of applications we receive, we are only able to respond to those that are successful to the next stage. Diversity and Inclusion We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

Senior Finance Business Partner 3 Month Interim Contract £400–£500 per day (Inside IR35) South West London – Hybrid Working We’re supporting a fast-growing consumer brand that is looking to appoint an experienced Senior Finance Business Partner on an interim basis to provide critical support during a period of transition. This is a highly visible role sitting at the intersection of finance and commercial operations, partnering closely with key stakeholders across Marketing, Merchandising, and Operations. The successful candidate will combine strong commercial acumen with a willingness to remain hands-on, ensuring continuity across both business partnering and core finance activities. This is not a purely strategic role. We’re looking for someone who can move seamlessly between commercial discussions and the detail of month-end reporting, analysis, and financial control. The Role Reporting into senior finance leadership, you will act as a trusted business partner to multiple departments while supporting the day-to-day operation of the finance function. Key Responsibilities • Partner closely with Marketing, Merchandising, and Operations teams to provide financial insight and commercial support, • Own and support month-end close activities, including journals, accruals, prepayments, and management reporting, • Deliver trading analysis, performance reporting, and profitability reviews to support business decision-making, • Prepare and deliver meaningful financial analysis, highlighting trends, risks, and opportunities, • Support budgeting, forecasting, and reforecasting processes across multiple business functions, • Challenge and influence stakeholders to improve commercial performance and cost control, • Produce clear management information and reporting packs for senior leadership, • Monitor key trading and operational KPIs, providing actionable recommendations, • Support cash flow visibility and working capital management where required, • Assist with ad-hoc finance projects and process improvements during the transition period What We’re Looking For • Qualified accountant (ACA / ACCA / CIMA), • Proven experience in a Senior Finance Business Partner, Commercial Finance Manager, or FP&A role, • Strong month-end, management reporting, and financial analysis experience, • Strong commercial finance background within retail, consumer, e-commerce, or multi-channel businesses, • Comfortable operating both strategically and hands-on within the finance function, • Excellent stakeholder management skills with the ability to influence senior leaders, • Advanced Excel skills and strong financial modelling capability, • Available immediately Why Join? This is an excellent opportunity to join a fast-paced consumer business in a highly visible finance role. You'll gain exposure to senior stakeholders, influence commercial decision-making, and play a key role in maintaining continuity during an important period for the organisation. Apply Now If you’re an experienced Senior Finance Business Partner who enjoys balancing commercial finance with hands-on delivery and are available for an interim assignment, we’d love to hear from you.

The Merchandise Planning & Commercial Analyst is a broad, high-impact role sitting at the intersection of Finance and Merchandising within a fast-growing, multi-channel consumer business. This is a broad, high-impact role focused on stock planning, merchandising and commercial analysis. The role plays a key part in ensuring the right products are available in the right place at the right time, while providing insight that supports profitable growth across wholesale, DTC and ecommerce channels The business is actively embracing AI and modern tools and is seeking someone who shares that mindset and enjoys finding smarter, more efficient ways of working. Operating in a fast-moving and growing environment, there is significant opportunity to improve processes, enhance reporting and shape how stock planning and commercial analysis evolve.This is a newly created position to support continued growth and offers the successful candidate the opportunity to make a real impact and develop the importance of the function over time. Merchandise Planning & Inventory Responsibilities • Manage stock availability across channels, including hold orders, ringfenced stock and virtual warehouses., • Work closely with sourcing, operations and sales teams to ensure inventory is in the right place at the right time., • Monitor and report on stock movements, availability and replenishment requirements., • Produce regular reporting on best sellers, aged stock and slow-moving inventory., • Identify opportunities to improve stock turn and optimise inventory levels., • Support seasonal exit strategies and promotional activity for end-of-line products., • Ensure products are accurately maintained across integration partners and master data systems., • Provide visibility of stock availability across departments and support cross-functional planning. Commercial Analysis & Trading Support • Analyse trading performance across wholesale, DTC and ecommerce channels., • Produce timely reporting with clear commercial insight and actionable recommendations., • Monitor product and category performance, identifying trends and opportunities., • Support pricing decisions, margin analysis and promotional effectiveness., • Build and maintain analytical models and dashboards to support decision-making., • Drive process improvements and reporting automation., • Utilise AI and modern tools to enhance analysis and streamline workflows. About the Candidate • Previous experience in merchandise planning, inventory management, commercial analysis or a similar analytical role., • Comfortable working in a fast-paced, entrepreneurial environment where priorities can evolve quickly., • Self-motivated and capable of making a tangible impact within a growing business., • Strong analytical skills with advanced Excel capability., • Able to translate data into meaningful commercial insight and recommendations., • Naturally curious, with a proactive approach to identifying better ways of working., • Enthusiastic about incorporating AI and technology into day-to-day activities., • Strong communication and stakeholder management skills., • Retail, wholesale or ecommerce experience would be advantageous., • Experience with ERP systems such as SAP, • Logical, organised and detail-oriented with a strong commercial mindset.

Head of Financial Planning & Analysis | Consumer | London | £100,000 - £120,000 + bonus + benefits We're partnering with a fast-growing, international business operating across a complex, multi-site environment to appoint a commercially focused Head of Financial Planning & Analysis (FP&A). Backed by significant investment and operating across multiple international markets, the business is entering an exciting phase of continued growth, transformation and operational improvement. This is a highly visible role working closely with senior leadership, helping shape financial decision-making across the group. This role would suit an ambitious and forward-thinking FP&A leader who enjoys operating in a fast-paced environment where commercial insight, operational understanding and strategic thinking are all critical. The Role • Lead the group-wide budgeting, forecasting and long-range planning processes, • Deliver high-quality financial analysis and performance insight to support strategic decision-making, • Partner with senior stakeholders across finance and operations to improve visibility, accountability and performance, • Support the continued development of reporting, planning and analytical capability across the business, • Drive improvements in management information, KPIs and board reporting, • Provide meaningful commentary and insight around business performance, trends and opportunities, • Support investment appraisal, business cases and strategic projects across the group, • Play a key role in integrating acquisitions into group reporting and planning processes, • Contribute towards the ongoing evolution of systems, tools and reporting automation About You • Qualified accountant (ACA / ACCA / CIMA or equivalent), • Strong FP&A and commercial finance experience within a complex, multi-site or international environment, • Confident operating at senior leadership level with strong communication and stakeholder management skills, • Able to translate data into meaningful commercial insight, • Comfortable working in a changing, fast-moving and performance-driven environment, • Experience within private equity-backed, retail, consumer, logistics, supply chain or operationally intensive businesses would be advantageous What's on Offer • £100,000 - £120,000 + bonus + benefits Highly visible role within a growing international business • Opportunity to influence strategic decision-making across the group, • Exposure to senior leadership and investors, • Fast-paced, ambitious and commercially driven environment, • Excellent long-term career progression opportunities, • Competitive salary, bonus and benefits package Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics BBBH36120

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. Retail Supervisor - Canary Wharf (40h) - London

SENIOR / SALES CONSULTANTS LUXURY WOMENSWEAR & MADE-TO-MEASURE £33K - £37K + COMMISSION MAYFAIR, LONDON Are you a sales-driven luxury professional with a passion for womenswear, tailoring and delivering exceptional client experiences? This is a rare opportunity to join a prestigious Mayfair store, working at the heart of British craftsmanship and refined style. Outside The Box Recruitment is recruiting on behalf of a distinguished luxury brand renowned for its craftsmanship, and bespoke services. This is your chance to become part of a highly skilled team, offering both ready-to-wear and made-to-measure solutions to a discerning clientele. The Role: • Reporting to the Head of Retail / General Store Manager. Working closely with the tailoring team to deliver a seamless client journey., • Be the driving force behind sales, delivering a personalised, luxury experience to HNW & VIC clients., • Drive both ready-to-wear and made-to-measure sales by understanding client needs and offering tailored solutions., • Achieve and exceed individual sales targets and KPIs through a proactive and client-focused approach., • Build and grow your client book through clientelling, outreach, and exceptional follow-up., • Develop strong product knowledge across collections, craftsmanship, fabrics, and tailoring services., • Maintain accurate client records using CRM systems to build long-term relationships., • Support visual merchandising and uphold the highest standards of store presentation., • Collaborate with the tailoring and retail teams to ensure a seamless and elevated in-store experience., • Ensure smooth daily operations, including POS transactions, stock management, and administrative duties. Ideal Candidate: • 2+ years’ experience in luxury retail or premium service environments., • A strong sales track record with the ability to meet and exceed targets., • Experience or a keen interest in tailoring, garment construction, or made-to-measure services., • A passion for luxury fashion and craftsmanship., • A confident communicator with excellent interpersonal and styling skills., • Highly organised with strong attention to detail., • A client-centric mindset with a passion for building lasting relationships., • A proactive, driven, and entrepreneurial approach to sales., • A strong team player who thrives in a collaborative environment., • Flexible to work weekends, evenings, and peak trading periods., • A positive ‘can do’ attitude. Additional to the basic salary: Commission 1% & 2% Uniform allowance 28 days holiday Contributory pension & additional benefits If you’re passionate about luxury tailoring, clientelling, and delivering an exceptional in-store experience, we want to hear from you! 📩 Please email your CV to cv@otbrecruitment.com 📞 Or call 07815 939515 Only successful candidates will be contacted. Please only apply if you have the Right to Work in the UK.

An opportunity for a Retail Manager at the British Museum, where retail is part of the visitor experience. The Role This is a full-time, ongoing temporary position for an experienced Retail Manager ready to take ownership of day-to-day shop floor operations across a multi-site retail environment. You will lead with confidence, drive performance and develop your team to deliver an exceptional retail experience at every touchpoint. Key responsibilities include: • Managing shop floor operations, presentation and standards across all on-site retail spaces, • Driving sales and profit KPIs while delivering a world-class visitor retail experience, • Leading, coaching and developing a team of up to ten, including annual appraisals, • Overseeing stock display, merchandising and product presentation, • Ensuring full operational shift cover across Monday to Sunday, • Managing retail turnover and contributing to cost efficiency initiatives, • Supporting back-office functions and deputising for Manager positions as required, • Playing an active role within the wider venue operation Sound like you? You bring proven retail management experience, a commercially sharp mindset and the kind of positive, outgoing energy that lifts a team. You understand how to balance targets with an exceptional customer experience, and you thrive in a dynamic, visitor-facing environment. You will have managed a multi-site retail operation with a combined annual turnover of at least £5 million, and you are ready to bring that experience to a venue where every interaction matters. Strong leadership, clear communication and a genuine passion for retail excellence are essential.

A Senior Account Manager role within a premium beauty brand, ideal for a commercially driven account manager who knows how to grow partnerships and deliver results. 12-month maternity cover role based in London. The Role You will own and develop key UK retail, subscription box and ecommerce accounts, working closely with the Commercial Director to drive sell-out performance, protect brand standards and deliver against ambitious targets. This is a role for someone who brings commercial energy, strategic thinking and genuine relationship depth. • Build and develop a strong UK wholesale retail business, ensuring sell-out targets align with commercial strategy, • Act as the primary contact for retail partners, managing day-to-day account activity with the support of a Junior Account Manager, • Review and execute marketing plans, JBPs and brand guidelines across all retail partners, • Accurately forecast revenue on an annual, quarterly and monthly basis, • Manage stock fulfilment by working closely with the Operations and Supply teams, • Coordinate and deliver NPD launches to maximise sales performance across the UK market, • Develop merchandising plans and sampling initiatives in collaboration with internal teams, • Produce weekly and monthly sales and productivity reports for the business, • Manage P&L across all sales actions, price deals and activations, • Collaborate with NPD, PR and Marketing to strengthen market share across all product lines, • Bring forward new commercial ideas on bundles, boxes and business development opportunities, • Resolve account queries including invoices, credits and returns efficiently and professionally Sound like you? You have proven experience in a similar senior account management role, ideally within beauty or luxury retail. You are highly commercial, a natural relationship builder and someone who finds genuine motivation in sales success. You hold a relevant degree, are confident with Excel and PowerPoint, and demonstrate strong forecasting and analytical skills. You thrive when working at pace, bring an entrepreneurial mindset and are always looking for the next opportunity to exceed.

Senior Womenswear Garment Technologist – Tailoring Our client is a highly respected international apparel supplier, renowned for delivering premium womenswear to some of the UK's leading retailers and brands. Due to continued growth, they are seeking an exceptional Senior Womenswear Garment Technologist with specialist expertise in tailoring to join their London-based team . This is a pivotal role for a confident and commercially minded technical professional who can take ownership of key tailoring accounts, influence product development from concept through to production, and act as a trusted technical partner to both customers and manufacturing team s. Working closely with an established factory base in Bangladesh, you will play a critical role in driving fit, quality, construction, and technical excellence across tailored womenswear collectio ns. The Opportu nityThis position requires far more than managing the technical process. We are looking for someone who can bring genuine tailoring expertise to the business, challenge constructively, provide solutions, and add value throughout the product lifecy cle.You will be the technical lead across key customer accounts, building strong relationships with buyers, designers, product developers, and factory teams to ensure products are delivered to the highest standards of fit, quality, and performa nce. Key Responsibil • itiesTake ownership of the technical development of tailored womenswear collections from initial development through to produc, • tion.Manage and build strong relationships with designated customer accounts, acting as the key technical con, • tact.Lead fit sessions, evaluate samples, and provide clear technical direction to customers and facto, • ries.Drive fit consistency, garment performance, and quality standards across all product categories within tailo, • ring.Work closely with Bangladesh-based manufacturing teams to ensure technical requirements are understood and executed accura, • tely.Review garment construction, sewing methods, pattern development, and manufacturing techniques to achieve the best commercial and quality outc, • omes.Create, maintain, and manage detailed technical specifications, measurement charts, and product documenta, • tion.Oversee sample development through the critical path, ensuring deadlines and approval dates are achi, • eved.Review lab reports, test results, risk assessments, and quality documenta, • tion.Identify and resolve technical and production challenges proactively, providing practical solutions throughout the development pro, • cess.Collaborate closely with design, product development, merchandising, and sourcing teams to support successful product deli, • very.Support customer meetings, technical presentations, factory visits, and quality reviews as requ ired. Abo • ut YouExtensive experience as a Garment Technologist within womenswear, ideally gained within a supplier enviro, • nment.Demonstrable specialist expertise in womenswear tailoring is esse, • ntial.Strong technical knowledge of garment construction, fit, pattern interpretation, manufacturing methods, and fabric perfor, • mance.Experience managing customer accounts and building credible relationships with retail par, • tners.Confident working directly with offshore factories, particularly within Bangladesh manufacturing opera, • tions.Commercially aware, solutions-focused, and capable of influencing decision-making across multiple stakeho, • lders.Highly organised with the ability to manage multiple priorities in a fast-paced enviro, • nment.Strong communication skills and the confidence to challenge, advise, and guide both customers and factories when req, • uired.A proactive individual who brings ideas, expertise, and technical leadership to the team. Additional Info • rmationBased in London – office-based five days pe, • r week.Occasional UK and international travel may be re, • quired.Full right to work in the UK re quired. This is an outstanding opportunity for a highly knowledgeable tailoring specialist to join a market-leading supplier and play a key role in delivering exceptional womenswear product to major retail p artners.

Role Description This is a newly created role for a fast growing and cool sports and lifestyle brand! This will suit a senior store manager with experience of managing a big store or a couple of stores , looking to step into a bigger area management role. Day-to-day responsibilities include monitoring sales performance, analyzing store metrics, driving revenue growth, and implementing improvement plans. The role involves coaching and supporting store managers, managing staffing needs, and promoting best practices in customer service and visual merchandising. The Retail Area Manager also collaborates with senior leadership to communicate regional performance, contribute to strategic initiatives, and ensure compliance with company policies and procedures. Qualifications • Strong retail ideally within sports and lifestyle sector and customer service skills, with experience managing multiple stores or teams in a retail environment., • Proven sales and commercial skills, including the ability to drive performance, meet targets, and implement sales initiatives., • Advanced analytical skills to interpret store data, KPIs, and trends, and translate insights into actionable plans., • Excellent communication skills, including the ability to influence, provide feedback, and build relationships across all levels., • Previous experience in area, regional, or multi-site retail management, preferably within fashion or lifestyle sectors., • Strong organizational and time-management skills, with the ability to prioritize and work effectively in a hybrid setup., • Comfort with using retail management systems, reporting tools, and basic Microsoft Office applications., • Flexible to travel regularly within the Greater Leicester Area; a valid driving license is beneficial., • Experience in coaching, performance management, and team development., • Relevant qualification in business, retail management, or a related field is an advantage but not essential.

Jewellery Retail Operations Specialist - Be part of one of the world's most prestigious luxury jewellery houses. An exceptional opportunity has arisen to join our Head Office team as a Sales & Product Operations Specialist, playing a pivotal role in supporting our retail boutiques and ensuring the seamless delivery of an outstanding client experience. Working at the heart of the business, you will act as the key link between our retail network and Head Office departments, including Merchandising, Production, Procurement and Shipping. From coordinating exceptional client requests and bespoke commissions to supporting VIP appointments, exhibitions and boutique openings, you will help deliver the world-class service our brand is renowned for. This is a varied and fast-paced position that offers the opportunity to work with exceptional jewellery, collaborate with senior management and play an integral role in supporting the continued success of one of the luxury industry's most respected names. Key Responsibilities Product & Retail Operations • Act as the primary point of contact for product enquiries from our retail boutiques., • Provide expert product guidance and recommendations., • Support boutiques with product availability, stock information and operational enquiries., • Build strong relationships across multiple Head Office departments to ensure exceptional service is delivered at every stage. Special Orders & Client Projects • Manage the end-to-end coordination of bespoke commissions and special orders., • Work closely with Production, Procurement and Shipping to ensure projects are delivered efficiently., • Monitor progress and communicate regular updates to retail teams. VIP Client Support • Prepare professional presentations and quotations for VIP clients., • Assist with product selection for important client appointments., • Support senior management with strategic client requests and high-priority projects. Exhibitions, Boutique Openings & Events • Coordinate product selection for exhibitions, boutique openings and special events., • Manage stock allocations and product movements., • Liaise with multiple departments to ensure every project is executed seamlessly. Aftersales & Operational Support • Support after-sales enquiries and stock-related requests., • Maintain accurate product information and documentation., • Respond promptly to email and telephone enquiries., • Identify opportunities to improve operational processes and communication across departments. Candidate Profile We are looking for a highly organised and commercially minded individual who thrives in a fast-paced luxury environment. You will have exceptional attention to detail, enjoy building relationships across multiple teams and take pride in delivering an outstanding level of service. Skills & Experience • Previous experience within the luxury jewellery industry is essential., • Experience managing special orders, bespoke commissions or complex client requests., • Excellent organisational and project coordination skills., • Outstanding verbal and written communication skills., • Confidence working with senior management and cross-functional teams., • Strong Microsoft Office skills, including Excel, PowerPoint and Outlook., • A proactive, solutions-focused approach with exceptional attention to detail.

Head of Sales & Marketing – UK Location: London, United Kingdom Reports to: Global Commercial & Marketing Director Direct Reports: 1 (Account Manager) About Vida Glow Vida Glow is a leading ingestible beauty brand built on the belief that beauty begins from within. Known globally for our clinically proven marine collagen and science-backed formulations, Vida Glow is distributed across premium retailers, professional clinics, spas, and luxury department stores worldwide. As we continue to expand our presence in the UK and European markets, we are looking for an experienced Head of Sales & Marketing to drive brand growth, commercial performance, and retail partnerships across the region. The Role The Head of Sales & Marketing – UK will lead the commercial and brand strategy for Vida Glow across the UK market. This role requires a rare hybrid profile: a commercially driven sales leader who also has a strong understanding of brand marketing and premium retail activation. You will be responsible for managing key retail partnerships (including Boots and other premium beauty retailers), driving revenue growth, executing marketing activations, and ensuring Vida Glow’s brand presence continues to strengthen across the UK market. You will play a pivotal role in localising the global brand strategy to the UK, working directly with UK agencies to bring the plans to life and ensuring it’s relevancy to the UK consumer & competitive landscape. Reporting to the Global Commercial & Marketing Director, you will work cross-functionally with global teams while leading local market execution and managing one UK-based account management team member. Key Responsibilities Commercial & Sales Leadership • Own and deliver the UK sales strategy across retail, e-commerce, and professional channels., • Manage and grow key accounts including Boots and other premium retail partners., • Develop and execute Joint Business Plans (JBPs) with key retailers to drive sustainable growth., • Identify new distribution opportunities within premium beauty, wellness, and professional channels., • Forecast revenue, manage budgets, and deliver against sales and growth & profitability targets., • Monitor market trends, competitive activity, and category developments to identify growth opportunities. Brand & Marketing Execution • Lead the UK marketing strategy in alignment with global brand positioning., • Drive impactful retail marketing activations across Boots and other key accounts., • Partner with the global marketing team to localise campaigns, launches, and brand initiatives for the UK market., • Manage in-store visibility including merchandising, retail activations, sampling and promotional activity., • Work closely with retailers on co-funded marketing initiatives and media partnerships., • Lead management of UK media & PR agencies to unlock plans Product Launch & Category Growth • Lead the execution of new product launches in the UK market, ensuring strong retail rollout and marketing support., • Identify opportunities to expand category presence across ingestible beauty and wellness., • Ensure strong brand storytelling and education across retail teams and partners. Team Leadership • Manage and develop the UK Account Manager, supporting account growth and operational excellence., • Foster a high-performance culture focused on commercial growth and strong retailer relationships. Cross-Functional Collaboration • Work closely with global teams across marketing, operations, finance, and supply chain., • Ensure seamless execution of retail launches, inventory planning, and commercial initiatives., • Support European expansion of Vida Glow across identified markets. Experience & Skills Required • 10+ years’ experience across sales and marketing within beauty, wellness, or premium consumer brands with a minimum of 4 years across brand marketing., • Strong experience managing major UK retail accounts (Boots experience highly preferred)., • Proven track record of delivering commercial growth within premium retail environments., • Experience executing retail marketing activations and joint business plans., • Strong understanding of the UK beauty and wellness market., • Demonstrated leadership experience managing teams., • Strong commercial capability with managing end to end country P&L for brand. Preferred • Experience working with premium beauty, ingestible beauty, supplements, or wellness brands., • Background in both brand marketing and commercial sales roles in FMCG or Beauty Industry., • Experience working within high-growth or founder-led brands. Personal Attributes • Entrepreneurial mindset with a hands-on approach to growth., • Strong commercial instincts combined with brand sensibility., • Excellent relationship builder with retail partners., • Highly organised with the ability to balance strategy and execution., • Passion for beauty, wellness, and emerging health trends., • Highly collaborative, ability to work with multiple markets. Why Join Vida Glow • Join one of the leading ingestible beauty brands globally., • Work with a fast-growing, innovation-led brand., • Opportunity to shape and scale the UK market strategy., • Collaborative and entrepreneurial company culture.

12-Month Maternity Cover Part-time: 3 or 4 days per week (negotiable) North Acton offices, hybrid working. We are looking for a creative and commercially minded Buyer to join our team on a 12-month maternity cover contract. This varied role combines: • Curating and selecting premium branded toys, books and gifting ranges, • Developing and buying a small own-brand newborn clothing collection, • Managing personalised product offerings alongside our in-house embroidery team You will take ownership of key categories, driving product selection, supplier management, range building and trading performance while ensuring all collections reflect our customer, brand positioning and commercial goals. Key Responsibilities • Curate seasonal branded and own-brand ranges, • Source new suppliers, brands and products, • Lead own-brand product development from concept to launch, • Manage pricing, margins and supplier negotiations, • Analyse sales and trading performance, • Work closely with Merchandising, Marketing, Web and Retail teams, • Coordinate personalised product offerings and workflow with our in-house embroidery team, • Attend trade fairs, supplier meetings and carry out competitor research About You • At least 3 years experience as a Buyer or Category Manager, • Strong product developer, ideally with experience working in childrenswear., • Strong commercial awareness and eye for premium product, • Organised, analytical and detail-focused, • Passion for gifting and children’s products, • Strong communication and supplier management skills Thank you for your interest and application, please be aware that only successful candidates will be contacted.

Are you a driven and experienced Buyer looking for an opportunity to truly shape a market-leading Cook, Dine & Small Electricals offering? If so, this could be the perfect role for you. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. We are also open to applicants based in Newcastle Upon Tyne to be based in our functional hub in our Newcastle Flagship store. When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • WeCare -24/7 GP, wellbeing advice & support service., • Hybrid Working (Typically every Thursday and Friday working from home). About the Role We’re looking for an experienced Buyer to lead the strategy and execution of Fenwick’s Cook, Dine & Small Electricals categories across all stores and online. This role is central to driving sales, profitability and market share, delivering a curated, design-led assortment that reflects the Fenwick brand while meeting the needs of our customers. You’ll own the end-to-end buying process, from range planning and supplier negotiations through to trading, launches and seasonal strategies. With a strong commercial eye, you’ll identify emerging home and lifestyle trends, source new and distinctive brands, optimise margins and stock performance, and build trusted, long-term partnerships with key suppliers. Data-led insight and intuition will support decision-making as you analyse performance and identify opportunities for growth. Working closely with Retail, Digital, Marketing and support teams, you’ll help shape a customer-first Home & Dine offer that inspires customers and drives engagement both in-store and online. This role suits a buyer with relevant category experience, strong influencing skills and a passion for design, storytelling and delivering exceptional customer experiences. What we are looking for in a candidate... • 3+ years’ experience in Cook & Dine Buying, • A sharp eye for product and emerging trends, • Proven commercial acumen and negotiation expertise, • Strong supplier relationships and the confidence to influence at all levels, • A data-driven yet intuitive approach to decision-making, • Experience in developing product strategies and building business cases, • The ability to thrive in a fast-paced, collaborative environment, • A passion for innovation, storytelling, and customer experience About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. _ Your role at Clorox As an International Account Manager, you’ll play a key part in growing the Burt’s Bees and Ever Clean brands across multiple European markets. You’ll manage existing distributor and retail partners, supporting expansion into new markets, and help build commercial plans that deliver sustainable growth. This is a great opportunity for an FMCG Account Manager or Executive or someone early in their FMCG career who’s ready to take on wider commercial responsibility across European market. Responsibilities • Manage and grow sales through distributor and retail partners, • Build and execute Joint Business Plans (JBPs), • Support key sales fundamentals: assortment, pricing, merchandising and shelving., • Use your analytical skills to track KPIs and translate insights into action., • Manage day-to-day sales operations including forecasting, trade funding and order processes, • Open new routes to market to drive distribution and visibility., • Influence distributors/retailers to list Burts Bees & Ever Clean and activate sales in independent and small-chain customers across Europe., • Support “pull-through” by training distributor sales teams and driving execution in-store., • Recommend services that improve shelf presence and promotional execution. Experience • FMCG experience ideal., • Confidence building relationships with partners and internal teams., • Selling fundamentals — communication, objection handling, JBP execution., • Curiosity, tenacity and a willingness to learn., • Ability to turn data into meaningful commercial decisions. Background • Degree-level education., • Solid understanding of Microsoft Office and core sales tools., • Experience with account planning, negotiation and forecasting. Your skills • Strong relationship-building skills - you enjoy partnering with distributors, retailers and internal teams to unlock opportunities and keep plans moving forward., • Clear, confident communication - whether you’re presenting a business review, coaching a distributor team, or influencing a partner to add new listings., • A practical, analytical mindset - you can interpret sales data and KPIs, spot what’s changing in the market, and turn insights into simple actions., • Operational discipline - you’re comfortable managing forecasting, trade spend and order processes with accuracy and attention to detail., • A willingness to learn and stretch your skills - whether that’s category understanding, financial acumen, strategic planning or coaching others. Workplace-Hybrid Benefits we offer to help you be well and thrive: • Competitive compensation., • Generous 401(k) program in the US and similar programs in international., • Health benefits and programs that support both your physical and mental well-being., • Flexible work environment, depending on your role., • Meaningful opportunities to keep learning and growing., • Half-day Fridays, depending on your location

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Store Manager for our shop in London! Sales • Achieving turnover targets, • Analyse sales reports and data to determine business needs and implement strategies, • Define individual objectives for sales advisers, • Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance, • Collaborate with the marketing team Customer service • Ensure the quality of customer service, • Ensure that the team maintains communication with customers, • Resolve customer complaints and support decisions made by sales advisers Operations • Ensure the maintenance, presentation and organisation of the shop, • Ensure payment procedures are followed, • Monitor expenditure on blinds, • Set up staff schedules as required, • Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS., • Maintain good communication with members of the company and other blinds Visual Merchandising • Improving and maintaining merchandising guidelines, • Ensuring that the store is clean, organised and complies with management guidelines, • Work with the logistics and marketing teams to ensure that the store's assortment is correct, • Identify and communicate defective products as quickly as possible, • Communicate stock requirement Human Resources • Participate in the recruitment, training and development of staff, • Develop and monitor training programmes, • Evaluate the performance of each staff member and provide constant feedback to improve performance, • Helping to resolve HR problems, • Ensuring that professional image and standards are respected and reflect the brand image Profile sought: • You love APM Monaco!, • You have solid experience as a Store Manager, • You have experience in luxury/fashion retail and visual merchandising, • You are fluent in English, • You know how to analyse sales reports and react quickly, • You have strong communication and organisational skills, • You are flexible in terms of working hours (evenings, weekends and public holidays) Don't wait any longer to join APM Monaco, apply now! Recommendations: English level required Job Types: Full-time, Permanent Benefits: • Relocation assistance, • Store discount Schedule: • Day shift, • Monday to Sunday Work Location: In person

Job Description Title: Full-time Reports To: Store Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Supervisors are instrumental in maintaining Longchamp’s high standards of service and store operations. As floor leaders, they support the boutique team in achieving sales excellence and ensuring smooth, day-to-day execution. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Supervisors foster an inclusive, empowered, and service-oriented work environment aligned with the brand’s values. Job Purpose To assist the management team by overseeing boutique floor activity, leading by example, coaching Sales Assistants, and helping to achieve commercial and operational objectives. Key Responsibilities Team Support & Leadership • Lead the team on the floor, ensuring exceptional service delivery, • Mentor and coach Sales Assistants in real-time to elevate client interactions, • Support onboarding of new team members and provide daily feedback, • Help maintain team morale and drive performance during shifts Customer Experience • Support complex client needs and resolve concerns with professionalism, • Uphold Longchamp’s luxury standards in every customer interaction, • Promote CRM registration, follow-up, and repeat client engagement, • Reinforce service standards and Clienteling practices throughout the team Sales & Operations • Achieve personal sales targets and support team results, • Monitor floor activity and KPIs; escalate concerns to management as needed, • Execute store procedures such as cash handling, stock management, and deliveries, • Maintain accurate POS transactions and loss prevention practices Visual Merchandising & Store Presentation • Ensure floor is always compliant with brand VM standards, • Support floor set changes and window refreshes, • Maintain a clean, organised, and well-stocked sales floor Skills & Qualifications • 2–3 years of experience in premium or luxury retail, • Demonstrated team leadership or supervisory experience, • Strong selling skills and client service focus, • Proficiency in POS systems and retail tools, • Fluent in English; additional languages an advantage Person Specification • Confident, approachable, and calm under pressure, • Leads by example with positivity and professionalism, • Solutions-oriented with strong decision-making skills, • Reliable, collaborative, and results-driven, • Flexible schedule, including weekends and holidays Key Performance Indicators (KPIs) • Team sales contribution and shift-level productivity, • Conversion rate and basket size performance, • CRM enrolment and data accuracy, • Operational compliance and cash handling accuracy, • Client feedback, complaint resolution, and mystery shopper scores, • Visual merchandising and store upkeep standards Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

The Role and Candidate The Retail Area Manager will be responsible for overseeing all London POP MART stores, ensuring seamless daily operations, sales performance, and exceptional customer experience. This is a store-based role, requiring a hands-on approach to store management while also supporting broader retail operations across the London region . Responsibiliti • es You are setting a 21st century retail culture, creating a safe space of joy and respect for your teams across Lond • on.Oversee daily store operations of all existing and upcoming new store locations in London, ensuring efficiency, service quality, and operational excellence, partnering with key functions such as the Retail Operations Supervis, • or.Monitor sales performance, analyse trends, and implement strategies to optimise revenue and profitabili, • ty.Support store teams in executing merchandising plans, product launches, and marketing campaig, • ns.Ensure compliance with operational policies, company SOPs, and local retail regulatio, • ns.Conduct regular store audits to assess performance, service quality, and operational efficien, • cy.Act as a key point of contact for retail challenges and opportunities, ensuring smooth communication across tea, • ms.Assist in recruiting, onboarding, and training store-level staff, ensuring alignment with POP MART's service standar, • ds.Manage inventory flow and stock levels, ensuring optimal product availabili, • ty.Lead and support future London store openings, providing operational guidance and best practic, • es.Work closely with internal teams (Marketing, HR, Supply Chain) to enhance store operatio, • ns.Drive employee engagement, performance, and talent development across the London store netwo rk. Required Qualificat • ions 5+ years of experience in retail operations, preferably in a flagship or high-traffic retail environ • ment.Proven experience in store operations, sales performance management, and customer experience enhance, • ment.Ability to analyse sales data and implement strategic improvem, • ents.Hands-on approach with strong problem-solving and operational execution sk, • ills.Experience in recruiting, onboarding, and training retail s, • taff.Demonstrated experience in handling employee relations matters, including conflict resolution, disciplinary processes, grievance management, and performance is, • sues.Strong understanding of visual merchandising, inventory control, including managing and conducting quarterly store stocktakes, and retail compli, • ance.Excellent communication and teamwork skills, with the ability to work cross-function, • ally.Proficiency in Microsoft Excel, PowerPoint, and retail analytics t, • ools.Ability to travel regularly between London store locat, • ions.Be able to commute to our London of fice. Desirable but Not Ess • ential Experience in licensed merchandise, designer product VM, or collectibl • e toys.Familiarity with the London retail, • market.Understanding of designer toy and collectible trends, particularly in the art toy, • market.Experience managing multiple flagship or high-volume retail loc, • ations.Proficiency in Mandarin or Chinese is a plus but not re quired.

Job Description Title: Assistant Store Manager Location: Heathrow Reports To: Store Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Assistant Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Assistant Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Massimo Dutti – General Manager Location: Bromley Reports to: Brand Manager / HR Manager Brand: Massimo Dutti (Inditex Group) About the Role As a General Manager for Massimo Dutti, you will lead the full performance of a premium, fast‑paced retail store. You set the tone for the customer experience, drive commercial results, and build an inclusive, high‑performing team culture. This role suits someone who leads with ownership, calm and clarity — someone who can balance people, product and performance while creating a welcoming environment for both customers and colleagues . About Massimo Dut tiMassimo Dutti is defined by timeless style, premium quality and refined design, offering elevated collections crafted with attention to detail and sophistication. Our stores deliver a calm, elegant and service‑led experience, built on expert product knowledge, thoughtful interactions and long‑term customer relationship s.What You Can Expe ctIn this role, you wil • l:Navigate changing priorities with confidence and suppor, • t.Take a hands‑on approach, acting early when you see opportunities or challenge, • s.Balance customer experience, team wellbeing and commercial performanc, • e.Lead calmly during busy periods, operational challenges or unexpected situation, • s.Build routines that create consistency while staying adaptable to chang e.Key Accountabiliti esCommercial Leadership & Agili • tyOwn store performance using data, insight and product knowledg, • e.Deliver sales, productivity and profitability through clear prioritie, • s.Use KPIs and internal tools to identify opportunities and act quickl, • y.Execute commercial launches and marketing initiatives with disciplin, • e.Stay aware of competitors and trends, sharing insights with the busines, • s.Ensure merchandising reflects best sellers, trends and customer deman d.Visual Standar • ds Deliver premium visual standards aligned to Massimo Dutti guidelin • es.Ensure product storytelling reflects quality, craftsmanship and styli, • ng.Maintain a calm, confident store atmosphere with attentive servi, • ce.Ensure the full customer journey — advice, fitting rooms, queue and wrap — feels smooth and elevat ed.Stock Flow, Replenishment & Operational Excelle • nceEnsure replenishment is accurate and completed on ti, • me.Maintain an organised stockroom that supports availability and accura, • cy.Deliver consistent standards across: – Security & shrinkage – Cash desk & cash management – Health & Safety & complia, • nceMaintain high cleaning and presentation standar, • ds.Report and follow up on maintenance issues until resolv ed.Inclusive People Leadership, Performance & Developm • entBuild engagement and performance through visible, supportive leadersh, • ip.Communicate clearly and respectfully, adapting to different communication styl, • es.Give regular feedback, recognise progress and address issues ear, • ly.Recruit inclusively, hiring for behaviours, values and capabili, • ty.Develop leaders through coaching, structured routines and development programm, • es.Build succession plans and progress talent consistent, • ly.Deliver fair, timely performance management focused on behaviours and outcom es.Workforce Planning & Time Managem • entManage the hours budget effectively and transparent, • ly.Build rotas that reflect trading patterns, deliveries, visuals and operational nee, • ds.Monitor productivity and take action when performance shif ts.Customer Experience Leaders • hipDeliver a consistently elevated customer experience through thoughtful service and expert advi, • ce.Coach teams to build long‑term relationships and offer personalised styling solutio, • ns.Use customer feedback and observation to continuously improve experien ce.Skills & Behavio • ursOwnership: proactive, accountable and solution‑focus, • ed.Calm under pressure: steady, fair and decisi, • ve.Adaptability: responds quickly to change and keeps teams align, • ed.People development: coaches, builds capability and supports progressi, • on.Values & integrity: ethical, respectful and consiste, • nt.Commercial & trend awareness: customer‑led, curious and decisi ve.Experience & Qualificati • onsExperience leading a fast‑paced retail operation with a premium customer experience foc, • us.Strong commercial results and ability to drive performance through peop, • le.Confident leadership of teams, including coaching and performance conversatio, • ns.Strong operational discipline (stock, shrinkage, cash, complianc, • e).Strong interest in product, styling and personalised servi ce.

OPERATIONS & LOGISTICS MANAGER MamaOwl believes in a beautiful life, natural living, and the value of well-made heirloom products. We believe in fair-trade and sustainability. We want our marketing to reflect all that we believe and showcase our products in the most beautiful way. About the role: We’re looking for a commercially minded and hands-on Senior Operations & Logistics Manager to take ownership of MamaOwl’s global logistics and operational processes. Reporting to the Managing Director, you will be responsible for ensuring products more efficiently and cost-effectively across all regions and ensure that customers’ expectations are met and managed. This role is focused on execution, continuous improvement, and building scalable processes to support growth. You’ll work closely with teams across Merchandising Buying and Marketing as well as external partners including shipping carriers and inventory management partners. KEY RESPONSIBILITIES: Ecommerce Operations & Distribution • Oversee outbound logistics across all ecommerce markets. UK, EU, US & R.O.W. optimising cost, speed, and routing., • Monitor carrier performance and support resolution of delivery issues and lead carrier negotiations and review performance regularly, • Work with suppliers on shipping terms (FOB, DDP etc.) to improve efficiency and reduce cost., • Partner with Production and Merchandising to understand freight and duty impact on margins., • Always be aware and on top of any tariff and duty changes worldwide and how they may affect the margin and make plans to minimise this., • Partner with Ecommerce to improve delivery options and customer experience. Supplier Inbound Logistics • Manage inbound freight into warehouse from UK, EU, US & R.O.W. optimising cost, speed, and routing., • Work with suppliers on shipping terms (FOB, DDP etc.) to improve efficiency and reduce cost., • Partner with Production and Merchandising to understand freight and duty impact on margins., • Work with suppliers to make sure stock is delivered in the most cost effective and timely manner., • Always be aware and on top of any tariff and duty changes worldwide and how they may affect the margin and make plans to minimise this. Warehouse Management • Oversee day-to-day performance of our on-site warehouse ensuring service levels are met., • Review and validate all warehouse costs and invoices and manage all partners and invoicing related to warehouse costs., • Monitor storage, fulfilment, returns processes and additional charges, identifying opportunities to improve efficiency., • Resolve operational issues and hold the team members accountable to agreed KPIs Customs & Trade • Ensure compliant and efficient international shipping processes., • Work with partners to minimise delays, duties, and errors., • Improve accuracy of documentation, classification, and shipping data Customer Service Management · Manage the customer service advisor. · Offer senior guidance and advise is needed. · Ensure constant improvement of our customer service advise and make sure the CS advisor has all the relevant knowledge needed from the buying and merchandising teams. · Have a constant eye on Customer Review platforms making sure MamaOwl is always at the top of the scale. Process Improvement & Strategy • Improve and streamline operational processes to support scaling., • Introduce best practices across logistics and supply chain., • Support international expansion by building efficient, repeatable workflows SALARY 40 - 50k ABOUT YOU: • 5+ years’ experience in logistics or operations, ideally in fashion, retail, or consumer goods., • Strong negotiations skills – proven in getting the best results., • Strong understanding of global supply chain and distribution, • Experience running a warehouse management system., • Experience managing carrier and warehouse management systems relationships., • Commercial mindset with a focus on cost and efficiency, • Hands-on, proactive, and solutions-driven, • Comfortable working in a fast-paced, growing business, • Strong stakeholder management and communication skills At MamaOwl we believe in diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.

About us At Lyle & Scott, heritage and innovation go hand in hand. For over a century, we’ve built a reputation for craftsmanship, authenticity and style — and our growing digital presence continues to expand that legacy globally. As marketplaces become a key driver of our direct-to-consumer growth, this role will be central to shaping how we show up across partners such as ASOS, Zalando, About You, and Amazon, ensuring our heritage brand delivers modern performance and commercial success. The Role The Online Marketplace Trading Manager will lead the growth and optimisation of Lyle & Scott’s global online marketplace business. This person will own the commercial strategy, performance analysis, and partner relationships across multiple platforms — ensuring brand consistency, profitability, and operational excellence. You’ll indirectly manage the Marketplace Executive and collaborate closely with merchandising, operations, marketing, and product teams to drive visibility, conversion, and revenue. This is a role for a commercially minded team player who understands both the creative and analytical sides of e-commerce and can turn insight into action. Key Responsibilities Marketplace Strategy & Growth • Define and deliver the global marketplace strategy aligned with brand and Omnichannel objectives., • Identify new marketplace opportunities, oversee onboarding and integration roadmaps with Tradebyte or equivalent., • Set commercial targets, pricing architecture, and margin strategies per region and partner., • Benchmark against competitors to inform marketplace positioning, content, and trade planning. Commercial & Trading Performance • Own sales, profitability and KPI reporting across all marketplaces (revenue, AOV, CR, UPT, ROAS)., • Monitor and optimise performance through weekly trading reviews with key stakeholders., • Lead trading calendars, promotions, and exclusive marketplace activations to drive sell-through and visibility., • Collaborate with marketing on campaign alignment, paid marketplace media, and brand shop optimisation. Operational Excellence • Oversee stock flow, fulfilment accuracy and returns management in coordination with operations and warehouse teams., • Ensure catalogue integrity, accurate product mapping, and season-ready range data across all live and upcoming partners., • Troubleshoot and resolve integration or data issues in collaboration with internal tech teams and integrators. Partnership & Relationship Management • Act as the key commercial contact for all marketplace partners., • Lead contract negotiations, trading terms, and promotional funding discussions., • Strengthen external relationships and identify opportunities for joint marketing initiatives and brand campaigns. Team Leadership • Mentor and help develop the Online Marketplace Executive., • Support future team growth as the marketplace function scales globally., • Foster a culture of accountability, innovation, and cross-functional collaboration. About You • 4+ years’ experience in marketplace or e-commerce trading, ideally within fashion or consumer retail., • Strong commercial acumen and ability to analyse and act on trading data., • Proven success in managing external partners (ASOS, Zalando, Amazon, About You, etc.)., • Experience with middleware (Tradebyte, ChannelEngine, Mirakl, etc.)., • Skilled in reporting tools such as PowerBI, Google Analytics and Excel., • Excellent communicator with strong negotiation and presentation skills., • Comfortable balancing detail with big-picture thinking — strategic yet hands-on., • Experience mentoring junior team members. KPIs & Success Measures • Marketplace revenue and margin growth year-on-year., • Sell-through rate and stock efficiency., • Accuracy and uptime of live product data., • Partner satisfaction and account performance ranking., • Campaign ROI and conversion uplift from optimisations., • Development and retention of the Marketplace Executive The Benefits... • ☀️Holiday purchase scheme., • 👶 Enhanced parental leave, • 🧑 ⚕️Cash plan - help towards everyday healthcare expenses, • 🦅1 week a year to work anywhere in the world… it can be Fiji or your sofa., • 🍺 “Thirsty Thursdays -– the bar opens at 5pm every Thursday for a drink or an alternative soft drink of choice., • 💻 Flexible working, so you can fit in your spin class… or hit snooze on your alarm; we don’t judge!, • 💍 1 week extra off work if you get married! (Not deducted from your annual leave), • 💰 Employer pension contributions., • 👕 Generous staff discount… Great sample sales throughout the year so you can stock up on Christmas Presents!, • 🎁 Welcome to the Family Lyle & Scott Item!, • 📚 Training and learning development., • 🚝 Season Ticket Loan., • ✈️ Holiday loyalty scheme: the longer you’re with us, the more we will increase your allowance, • 🚲 Cycle2Work Scheme., • 🐶 Dog-friendly office. Please apply with your CVs through LinkedIn. Lyle & Scott is an Equal Opportunities Employer and treats all applications purely based on skills and experience.

Join Borsalino: Sales Advisor – Burlington Arcade, London Joining Borsalino means becoming part of an iconic story that has been shaped for over 160 years. Rooted in Italian craftsmanship and renowned worldwide for its timeless elegance, Borsalino is more than a brand—it is a symbol of style, heritage, and authenticity. For our boutique in the prestigious Burlington Arcade, London, we are looking for a Sales Advisor who is passionate about delivering exceptional customer experiences and representing our brand with confidence, care, and sophistication. What you'll do • Welcome clients with warmth, professionalism, and genuine hospitality, • Build meaningful relationships and create memorable shopping experiences, • Guide clients through a personalised and consultative sales journey, • Share the story, craftsmanship, and heritage behind every Borsalino creation, • Develop long-term client relationships through clienteling activities, • Contribute to achieving and exceeding boutique sales targets, • Support daily boutique operations, including visual merchandising, stock management, and cashier activities, • Ensure the highest standards of service and presentation are consistently maintained Who we're looking for • Previous experience in retail, ideally within luxury or premium brands, • A genuine passion for client service and relationship building, • Excellent communication and interpersonal skills, • A positive attitude, strong team spirit, and a proactive mindset, • Attention to detail and appreciation for craftsmanship and style, • Fluent English; additional languages are a plus What we offer • A full-time position within an iconic luxury brand, • A dynamic and international working environment, • Opportunities for professional growth and development, • Competitive compensation and benefits package If you believe that luxury is about people, stories, and exceptional experiences, we'd love to hear from you. Apply now or share this opportunity with someone who might be the perfect fit.

Job Title: Digital Account Manager (Retail & Ecommerce) Location: London (Hybrid – 2–3 days in office) Salary: Up to £45,000 per annum Type: Full-time, Permanent About the Role We are looking for a commercially driven Digital Account Manager with strong retail and ecommerce experience to manage and grow a portfolio of retail clients. This role is focused on driving online revenue, supporting trading performance, and delivering best-in-class digital campaigns aligned to key retail moments (e.g. peak, promotions, product launches). You will act as a strategic partner to clients, ensuring digital activity directly supports sales and business growth. Key Responsibilities • Own client relationships with a focus on retail performance, revenue growth, and ROI, • Align digital activity with retail trading calendars, including peak periods (e.g. Black Friday, Christmas, seasonal sales), • Plan and coordinate multi-channel campaigns across PPC, Paid Social, Shopping, and Programmatic, • Monitor and optimise campaigns against ecommerce KPIs (ROAS, revenue, AOV, conversion rate), • Analyse product performance, category trends, and customer behaviour to inform strategy, • Work closely with internal teams to ensure campaigns reflect stock levels, promotions, and merchandising priorities, • Lead weekly/monthly trading and performance reviews with clients, • Identify growth opportunities across channels, budgets, and product categories, • Support forecasting, budgeting, and performance planning Skills & Experience Essential: • 2–4 years’ experience in digital account management or ecommerce marketing, • Strong experience working with retail or ecommerce brands, • Solid understanding of ecommerce performance metrics (ROAS, AOV, conversion rate, revenue), • Experience managing campaigns across key retail channels (Google Shopping, Paid Social, etc.), • Strong commercial mindset with the ability to link marketing performance to sales outcomes, • Experience managing multiple stakeholders in a fast-paced environment Desirable: • Experience with ecommerce platforms (e.g. Shopify, Magento, BigCommerce), • Familiarity with product feeds and tools (e.g. Google Merchant Center), • Experience with promotions, pricing strategies, and merchandising, • Understanding of attribution and customer journey in ecommerce, • Exposure to marketplace channels (e.g. Amazon) Personal Attributes • Highly commercial and trading-focused, • Strong attention to detail, especially around promotions and product performance, • Proactive and comfortable working in a fast-paced retail environment, • Confident communicator with strong client management skills What We Offer • Salary up to £45,000 depending on experience, • Hybrid working model (London office), • Opportunity to work with leading retail and ecommerce brands, • Involvement in major retail trading moments and campaigns, • Ongoing training and development, • Collaborative and performance-driven team culture

Assistant Trend & Colour Designer - Menswear - 3 days per week Assistant Trend & Colour Designer - Menswear - 3 days per week The location of the role is Paddington, London (3 days per week in the office). The duration of the contract is 12 months. The pay rate on offer is £175 per day (via PAYE). This role is part time, 24 hours per week. Key accountabilities of the role • Research macro trends relevant to Menswear and support TDL in delivering these for the BUs., • Research lifestyle and product trends for Menswear from global sources, aligned to the M&S brand and customer, with strong knowledge of product, market and cultural influences., • Support TDL in curating innovation themes across Menswear., • Work closely with Colour and Print to ensure cohesive seasonal trends that underpin design briefs., • Partner with Fabric Sourcing and Development to define key fabric directions and opportunities within Menswear., • Provide ongoing trend updates through continuous research (catwalk, trade fairs, market intel, trend services) to keep the offer modern and relevant., • Deliver in line with BU critical path dates., • Collaborate closely with TDL, Design Leads and Design teams throughout., • Work collaboratively with design and technical teams to input, align and support delivery., • Collaborate across Clothing & Home where relevant., • Use appropriate IT tools to support delivery. Key Skills • Strong macro and micro Menswear trend research capability., • In-depth understanding of Menswear product, global markets and lifestyle influences., • Ability to translate trends into clear, commercial direction., • Strong collaboration across design, colour, fabric and technical teams., • Agility in responding to fast-moving trends and updates., • Clear communication with TDL, Design Leads and wider teams., • Strong organisation and delivery against critical path., • Proficient in relevant design and trend tools. Key Relationships & Stakeholders • Heads of Design, • Marketing, Retail, Buying and Merchandising teams, • Colour and Print designers, • Design Leads and Designers

About Us Journey is a leading hotel marketing agency, revolutionising the luxury hospitality and travel industry through creativity, incomparable Industry knowledge, and digital disruption. Working with the best luxury hotels and resorts in the world, empowering growth and increasing revenue through innovation, collaboration, and technology solutions. Before we get started, there are three things you need to know. At Journey, we will always have an entrepreneurial spirit. We started off as a team of six and have never forgotten our humble roots. To thrive you will need to embrace this mindset. We all roll up our sleeves, we help each other out, we admit if we are struggling, we lean on one another and we leave ego at the door. That is very important. Everyone plays a part. We are a business of collaboration and sharing, be it ideas, time, skills, knowledge, energy or snacks...we are in it together. Our clients are considered part of our business and we treat them with the same inclusive respect and consideration. Please be aware this is a UK-based Remote role, applicants must be a resident of and located within the UK for the duration of their employment. What you'll do Book is the e-commerce heart of Journey — the booking engine powering luxury hotels around the world. We’re looking for a Senior Product Designer to help shape its next chapter. This is a critical role in a product that drives millions in direct revenue every year. You’ll bring deep e-commerce and UX expertise, strong product thinking, and a data-driven mindset to a platform used daily by high-intent guests across web and mobile. You’ll help define the future of booking journeys, conversion pathways, merchandising patterns, upsells, and the core flows that make Book a true competitive advantage. You’ll work end-to-end: discovery, research, concepting, prototyping, testing, and final UI. You’ll operate within our design system while also maturing it. You’ll collaborate tightly with product, engineering, data and commercial teams — bringing clarity to complex problems and moving fast without dropping quality. Topline: We’re looking for a senior, commercially aware designer who understands e-commerce, loves user problems, thinks in systems, and knows how to turn insight into conversion-led product design. Lead end-to-end design for Book across discovery, UX, UI and delivery. Translate business goals, data insights, and hotel requirements into elegant, high-performing booking experiences. Own core user journeys such as search, availability, selection, checkout, upsell, and gifting. Conduct qualitative and quantitative research — interviews, usability tests, funnel analysis, behavioural insights. Use CRO principles, analytics, and experimentation to drive measurable improvements in conversion and revenue. Create high-quality flows, wireframes, prototypes and polished UI designs. Contribute to and expand our design system with scalable, reusable components. Work closely with engineering to ensure smooth handover, clarity and high-quality implementation. Support both iterative improvements and larger strategic projects, including the upcoming UX/UI overhaul. Present work with clarity, rationale and evidence — influencing thinking across teams. Champion data-informed, human-centred design and help evolve the product culture. What you'll bring 5+ years in product design, ideally in e-commerce, B2C, retail or transactional platforms. A portfolio demonstrating end-to-end UX/UI work with clear commercial outcomes. Strong UX capabilities: user journeys, interaction design, prototyping, IA. Strong UI craft with a clean, contemporary digital aesthetic. Proven experience using analytics, experimentation, CRO and A/B testing to guide decisions. Comfortable designing for mobile-first experiences and responsive interfaces. Experienced running user interviews, usability tests and research cycles. Systems thinker with experience working within and contributing to design systems. Excellent communication skills — clear, articulate, persuasive. Confident working in cross-functional squads with product and engineering. Calm under pressure, organised, and able to balance detail with speed. Curious, evidence-led and comfortable challenging assumptions. Responsibility, taking ownership of projects, delivering over expectations. What you'll get We’re a collective of disruptive thinkers, digital specialists and tech pioneers. But above all, we’re a team. We win together, and lose together. And we pride ourselves on our ethos of culture first, capability second. Strong people and communication skills. Commercially minded. Fast learner, accountable and ambitious. Passionate about detail, data and order. Focused on improving processes and systems. Ability to work under your own initiative in a fast paced environment and industry. Driven to be an expert in our industry and be ahead of our competitors. About us Think of your role here as more than just a job; it's about shaping your future, one hotel at a time. We're a team of innovators, strategists, storytellers, and engineers, all with a few things in common. We love hotels, we get results, and we provide great online experiences for hoteliers and their guests. Our work can be challenging, but we're firm believers that when you love what you do, you do it well. Find out more here: _

ABOUT MAX MARA FASHION GROUP Max Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style. Job Description: Sales Assistant (Full Time) – Marylebone – Marella Flagship Store OBJECTIVES Sales Assistant is responsible for assisting customers during the purchase process. S/he provides a service to customers in accordance with the given guidelines and the business objectives and brand philosophy both individually and in team. S/he reports to the Store Coordinator KEY RESPONSIBILITIES 1)Pursue the specific objectives assigned by the Retail Management in order to contribute in the achievement of the overall objectives of the store, both in terms of quantity (budget, turnover, profitability) and quality (Brand image) 2) Follow and apply the Brand guidelines in relation with the standard service model and the required level of relationship with the customers. Guarantee the image of the corner and her/his personal image, following the Brand guidelines. 3) Perform the duties assigned by the Store Coordinator, related to the needs of the stores, for instance: • manage the warehouse properly organized (size, type, style, color, or product code), • Take delivery of goods and supplies in a timely manner, • Define and marks the alteration lines to fit garment on the customer’s body, • Ensure that all merchandise is properly displayed and organized, • taking care of the visual merchandising, both in store following the VM guidelines, • Receive payment by cash, check, credit cards, vouchers, or automatic debits 4) Follow the procedures in full compliance with all the assigned activities 5) Maintain and update professional and technical knowledge as trained and provided by high-ranking Managers 6) Develop the database and implement CRM activities in accordance with Brand guidelines and by using the given tools ( iPad, Mobile, etc ) KEY COMPETENCIES • Proven experience in the retail sector, preferably in similar roles., • Strong knowledge of KPIs and the ability to analyze and act on them to optimize performance., • Proficiency in Excel and Word for managing daily operations., • Experience in stockroom management and inventory maintenance., • A friendly, helpful, confident, and engaging personality with the ability to connect authentically with customers., • Must be available for 40 hours per week. SOFT SKILLS • Passion for fashion, • Membership, • Teamwork

Job Title: Logistics & Operations Manager Department: Commercial Contract type: Permanent, 40 hours per week Location: Our Head office in Bermondsey. Hybrid working- 4 days per week in the office About the Fold: The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are. Founded with a clear mission to dress professional women with intention, The Fold has built a loyal global community of customers who value craft, quality, and considered design over fast fashion. With a multi-channel presence - led by ecommerce and supported by our two London stores in Chelsea and the City – The Fold has built a loyal and growing customer base across the UK, US and internationally. As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure. This role is a key part of that journey. Role Overview: The Logistics & Operations Manager is responsible for overseeing end-to-end logistics, fulfilment, and stock operations across the business. The role manages a multi-region fulfilment network across the UK, US, and EU, ensuring efficient, compliant, and cost-effective stock movement throughout the global supply chain. You will own relationships with third-party logistics providers, freight forwarders, and customs partners while driving operational excellence, stock accuracy, cost control, and service delivery across all channels. This role combines strategic planning with hands-on execution and supports international growth through continuous improvement, process optimisation, and scalable logistics solutions. Areas of Responsibility: 3PL Management • Primary contact for operational activity across 3PL partners in the UK, US, and EU., • Owns day-to-day relationships with warehouse and fulfilment partners, ensuring service levels, cost control, and operational excellence., • Develops 3PL performance frameworks including KPIs, SLAs, scorecards, and QBRs., • Leads bi-weekly operational reviews with clear agendas, actions, and accountability., • Ensures partners meet agreed service levels, escalating risks where required., • Manages peak trading, promotions, and month/year-end priorities., • Conducts warehouse visits to maintain relationships and identify improvements., • Reviews operating procedures and storage methods to ensure best practice and consistency., • Owns forecasting and capacity planning to ensure partners are resourced effectively., • Manages fulfilment and warehousing budgets, balancing cost and service., • Works with Technology and partners to resolve system and integration issues (NetSuite, eCommerce, 3PL)., • Supports sustainability initiatives across warehousing, transport, and packaging., • Owns consumables forecasting, purchasing, and inventory management. Logistics, Freight Forwarding & Intake Management • Owns relationships with freight forwarders, carriers, customs brokers, and logistics providers globally., • Develops and executes freight strategies across air, sea, road, and courier networks to support growth in the UK, US, and EU., • Accountable for end-to-end movement of goods from supplier to final warehouse., • Partners with Production and Buying teams to ensure accurate shipment planning and prioritisation., • Manages shipment bookings, routing, and transport modes to optimise cost, speed, and availability., • Monitors carrier performance against service levels, transit times, and cost targets., • Uses freight systems to provide delivery forecasts and manage shipment exceptions., • Leads resolution of customs issues, delays, and supply chain disruptions., • Maintains knowledge of trade regulations, duties, tariffs, and compliance requirements., • Ensures accurate import documentation including HS Codes, MID Codes, and Country of Origin., • Owns freight and duty budgets, forecasting, reporting, and cost analysis., • Reviews freight spend and market conditions to identify savings and mitigate risk., • Negotiates rates and terms with logistics providers and approves related invoices., • Provides shipment and freight updates in trade meetings and S&OP processes., • Monitors market developments and advises on impacts., • Supports logistics network development, including warehouse onboarding and expansion initiatives Customer Operations • Manages the Operations Assistant, • Ensures customer refund processes operate efficiently and within agreed service levels, • Works closely with Customer Care to manage priorities and resolve operational issues impacting customers, • Reports on returns processing performance and actively manages and escalates issues where necessary, • Ensures consignment notes and shipping documentation are accurately managed, • Accountable for end-to-end customer order operations, including:, • Order fulfilment management and order splitting, • Shortage management, • Billed reporting and financial reconciliations, • Operational issue resolution Stock Management • Accountable for all stock movements across the business, including warehouse stock takes, store stock takes and inter-store transfers, • Partners with Finance to develop and maintain robust inventory control processes, • Supports accurate stock reporting on both unit and cost bases, • Supports Finance in stock valuation and stock provision forecasting, • Monitors quarantine stock processes and reports on faulty versus saleable inventory, • Works with Merchandising and Finance on stock exit strategies, including third-party clearance partners, sample sales and liquidation activity, • Drives stock accuracy initiatives across all fulfilment locations and channels Reporting, Analysis & Systems • Acts as a NetSuite super user for all logistics and stock-related processes, • Documents and maintains operational process maps, systems workflows and integrations, • Works closely with Finance on logistics reporting and performance tracking, • Provides operational reporting within WBR, S&OP and other business performance forums, • Owns warehouse forecasting tools, ensuring short and long-term forecasts are accurately communicated to all fulfilment partners, • Produces analysis and reporting on logistics performance, service levels, freight spend and operational KPIs, • Uses data to identify operational improvements and cost-saving opportunities Operations Projects & Continuous Improvement • Supports the Commercial Director on strategic logistics and operational projects, • Leads or supports 3PL transitions, warehouse onboarding projects and freight-forwarder reviews, • Supports implementation of new sales channels and operational capabilities, • Identifies and implements process improvements to increase efficiency, scalability & service performance, • Keeps abreast of legislative and regulatory changes affecting logistics, customs & international trade, • Continuously reviews logistics rates, surcharges and duty changes, ensuring the business remains commercially competitive About You Experience: • Significant experience managing 3PL providers & global logistics operations, • Strong understanding of freight forwarding, customs compliance, international trade & inventory management, • Experienced in managing operational budgets, supplier relationships & commercial negotiations, • Comfortable operating at both strategic & hands-on levels., • Strong systems aptitude, ideally with NetSuite experience, • Strong analytical capability with advanced Excel skills and confidence working with large data sets, • Proven track record of driving process improvements and operational efficiencies Skills & Attributes • A positive, collaborative team player with a proactive and solutions-focused approach, • Highly organised with excellent planning, prioritisation and time-management skills, • Excellent stakeholder management & communication skills, • Adaptable, resilient and comfortable working within a fast-paced, growing business Benefits & Perks: We believe great work happens when people feel supported, valued, and inspired—here’s how we make that happen: • 33 days holiday (25 days + bank holidays) + option to buy more!, • Pension scheme, • Salary sacrifice options (pension & childcare), • Financial wellbeing platform, • £1,250 annual The Fold gift voucher, • Bike to work scheme to save on bikes & equipment, • Employee Assistance Programme (wellbeing support), • Eye care support, • Enhanced maternity pay, • Friends & family discount – enjoy 50% off full retail price, • Monthly social events, plus summer & Christmas parties, • Summer Fridays, • Fully stocked snack cupboards, fresh fruit, plus great coffee & tea, • Giving back through volunteering Why The Fold • A brand with a clear point of view and a fiercely loyal customer base — you will be selling something you can believe in, • Opportunity to play a highly visible role in a growing premium fashion brand, • Direct exposure to the leadership team and key strategic initiatives, • Broad and genuinely commercial remit with real influence on business performance, • Opportunity to help shape the next stage of international and operational growth, • Entrepreneurial environment with high levels of ownership and autonomy, • Collaborative culture with ambitious plans for the future, • Recent investment from a new owner. The brand is at a new chapter of growth across both existing and new channels, and operates internationally. Diversity and Inclusion We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

Store Manager | UNTAMD London, Westfield White City About the Job If you love design, craftsmanship, and meaningful connection, you’re in the right place. UNTAMD is a London-born contemporary jewellery brand that celebrates individuality through timeless and refined design. Our pieces are created to last a lifetime, balancing strength and softness, modernity and emotion. We are a creative and fast-growing brand driven by authenticity, collaboration, and attention to detail. At UNTAMD, we believe luxury is about experience and connection: how our clients feel, the stories we tell, and the relationships we build. Our values, Be Authentic, Act with Intention, and Celebrate Connection, shape how we design, communicate, and lead. The Role We are looking for an inspiring Store Manager to lead our London store. You will be an ambassador of UNTAMD, embodying the brand’s spirit and ensuring excellence across every touchpoint. This role combines creativity with commercial focus. You will drive sales performance, nurture a passionate team, and deliver an exceptional customer experience that captures UNTAMD’s distinctive voice and energy. Key Responsibilities Leadership and People -⁠ ⁠Lead, motivate, and inspire your team to deliver excellence in service and presentation -⁠ ⁠Coach and develop team members through regular feedback, goal-setting, and training -⁠ ⁠Recruit and onboard talent aligned with UNTAMD’s values and vision -⁠ ⁠Create an inclusive, positive, and collaborative store culture -⁠ ⁠Set clear objectives and track performance to exceed commercial targets Customer Experience -⁠ ⁠Lead by example on the shop floor, delivering a warm, personal, and memorable service -⁠ ⁠Build and nurture long-term customer relationships through authentic connection and follow-up -⁠ ⁠Champion CRM practices to enhance loyalty and retention -⁠ ⁠Support in-store events and activations that reflect UNTAMD’s brand story -⁠ ⁠Handle customer concerns with empathy, professionalism, and care Commercial and Operations -⁠ ⁠Achieve and exceed sales goals, conversion, and key KPIs -⁠ ⁠Analyse reports to identify business opportunities and implement action plans -⁠ ⁠Maintain operational excellence, from cash management to stock accuracy and visual standards -⁠ ⁠Manage budgets, payroll, and controllable costs in line with company targets -⁠ ⁠Ensure compliance with all health, safety, and security protocols -⁠ ⁠Partner with the head office on marketing launches, merchandising, and seasonal initiatives Product and Presentation -⁠ ⁠Maintain in-depth product knowledge and ensure the team can share it confidently -⁠ ⁠Oversee visual merchandising to align with UNTAMD’s brand aesthetic -⁠ ⁠Monitor stock levels and replenishment, ensuring accuracy and minimal loss -⁠ ⁠Ensure every display and interaction reflects UNTAMD’s design philosophy and attention to detail About You Minimum of three years of experience in store management within jewellery, fashion, or premium retail -⁠ ⁠A natural leader with strong communication, coaching, and motivational skills -⁠ ⁠Commercially minded with proven results in driving sales and managing KPIs -⁠ ⁠Passionate about jewellery, craftsmanship, and storytelling -⁠ ⁠Calm under pressure, organised, and detail-oriented -⁠ ⁠Warm, approachable, and guided by integrity -⁠ ⁠Fluent in English, additional languages are a plus Employee Benefits Competitive salary and commission opportunity based on store performance -⁠ ⁠25 days holiday -⁠ ⁠Birthday day off -⁠ ⁠Generous staff, family, and friends discount -⁠ ⁠One paid volunteer day each year to support a cause you care about -⁠ ⁠Regular social events and brand gatherings Join Us At UNTAMD, we believe in individuality, in jewellery, in style, and in people. We are proud to be an equal opportunities employer, creating a workplace where every voice is valued, and everyone can thrive as their authentic self. • If you are ready to lead with purpose, creativity, and confidence, we would love to hear your story.

Job Description Title: Concession Manager Location: Fenwicks Brent Cross Reports To: Retail Area Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy,and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Job Description Title: Store Manager Location: Central London Reports To: Retail Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) t satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Michael Kors is always interested in hearing from talented, globally minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! STORE MANAGER - STRATFORD (NSO SEPT 2026) Leading all aspects of store management, the Store Manager builds and leads a high-performing team focused on driving the business. The role is accountable for achieving operational budgets and developing and maintaining a proactive business plan. Major Responsibilities include but are not limited to: People • Inspire, lead, and coach the store team to foster a culture of performance and accountability • Recruit, train, and develop top talent to build a team of Jet Set Ambassadors, • Drive retention through effective Talent and Succession planning, • Support and follow up on all training and onboarding initiatives, • Conduct regular performance evaluations, providing ongoing feedback and coaching • Proactively manage HR matters in partnership with HR, ensuring grooming and image standards align with brand policy • Partner with DM to review PTS integrity and identify improvement opportunities • Collaborate with retail partners on sales strategies, product knowledge, brand standards, and service • Role model company behaviors and ensure effective use of the Service behavior toolkit • Lead the team to deliver exceptional customer experiences that drive loyalty and repeat business • Ensure consistent client communication through all clienteling tools, • Actively manage the client database to drive sales growth, • Maintain a strong floor presence and lead by example, • Coach and empower teams to resolve customer service issues in the customer’s best interest • Drive incremental revenue through local customer events, • Build strong relationships with the District Manager, corporate partners, mall offices, and peer stores to drive district-wide performance Sales • Meet and exceed sales goals, holding self and team accountable, • Analyze reports and implement action plans to achieve or exceed targets, • Partner with the team on Quarterly Planners to support strong business outcomes, • Communicate business results and opportunities, driving sales and product knowledge, • Set and clearly communicate sales and unit goals for Jet Set Ambassadors Operations • Ensure store maintenance and audit programs align with brand standards, • Control expenses and continuously seek cost-saving opportunities, • Maintain inventory integrity through bi-annual inventories, • Prioritize loss prevention, taking swift action on risks in partnership with LPRM, • Optimize scheduling to ensure the right people are in the right place at the right time • Partner with DVM to execute visual merchandising directives and strategies, • Collaborate with logistics and product teams to maintain optimal assortment, size, and style integrity • Ensure effective use of all company communication platforms and follow-up on required actions Job Requirements • Proven retail management experience in a fast-paced environment, • Charismatic, inspirational leadership style, • Strong technology proficiency to drive sales and customer experience, • Ability to thrive under pressure in a dynamic environment, • Excellent organizational, interpersonal, and follow-up skills with strong attention to detail • Proficiency in Retail Math, KPIs, and Microsoft Office, • Fluent in English — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com. In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 45,000.00 - 65,000.00 GBP

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: This individual is fashion obsessed and client- and brand-centric in all efforts. As a Supervisor, they play a key role in leading the day-to-day operations of the store, ensuring an elevated client experience, and driving commercial performance. They are a passionate brand ambassador responsible for executing store strategy, leading the team on the floor, and supporting the Store Manager in achieving sales and operational goals. This role ensures strong team performance, operational excellence, and consistent delivery of brand standards. The Supervisor reports to the Store Manager. Responsibilities: Performance: • Take ownership of daily floor operations, ensuring sales targets, KPIs, and service standards are achieved, • Drive individual and team performance through active presence on the sales floor, • Support and execute business strategies to improve store performance and address opportunities Culture: • Act as a strong ambassador of the brand, both internally and externally, • Ensure the store environment consistently reflects brand standards, • Promote brand culture and values within the team Client Centric: • Ensure the delivery of a best-in-class client experience at all times, • Actively build and maintain a strong client base, • Lead by example in styling, selling, and client engagement, • Handle and resolve customer service issues in a solution-oriented manner, • Oversee client journey follow-up to ensure satisfaction and retention Marketing & Community: • Support and help execute in-store events and activations, • Contribute to initiatives that drive client acquisition and retention Visuals: • Ensure visual merchandising standards are consistently executed and maintained, • Support implementation of corporate guidelines and seasonal updates, • Monitor and maintain overall store presentation Team Leadership: • Lead, motivate, and inspire the team to deliver strong results and exceptional client service, • Act as a point of contact in the absence of the Store Manager, • Coach and develop team members through regular feedback and on-the-floor training, • Support performance management, including addressing underperformance where needed, • Foster a positive, collaborative, and inclusive team environment, • Manage and resolve team conflicts professionally Operations: • Oversee daily operational activities including opening/closing procedures, • Support and supervise inventory processes (receipts, transfers, stock accuracy), • Ensure compliance with company policies, procedures, and legal requirements, • Protect company assets and inventory control, • Support and monitor omnichannel services (Ship-from-Store, Click & Collect, etc.), • Collaborate with cross-functional partners (Retail, HR, VM, CRM, etc.) Requirements: • 2+ years of retail experience, preferably in a supervisory or keyholder role, • Strong leadership and team management skills, • Passion for fashion and experience in women’s and/or men’s apparel, • Strong understanding of retail KPIs and sales performance, • Excellent communication and interpersonal skills, • Highly organized with strong attention to detail, • Adaptable, proactive, and solution-oriented mindset, • Proficient in Microsoft Office 365 and retail systems, • Comfortable with technology (PC and iOS devices), • Ability to work flexible hours, including weekends and holidays, • Ability to lift 25+ lbs and climb ladders Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Job Title: Head of Retail, Customer & Commercial Partnerships Reporting to: Commercial Director Direct Reports: Area Manager & Customer Care team Contract type: Permanent, 40 hours per week Location: Head office in Bermondsey & Stores- min 1 day per week in store, at least one Saturday per month About the Fold: The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are. Founded with a clear mission to dress professional women with intention, we have built a loyal global community of customers who value craft, quality, and considered design over fast fashion. With a multi-channel presence - led by ecommerce and supported by our two London stores in Chelsea and the City – we've built a loyal and growing customer base across the UK, US and internationally. As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure. Role Overview: This is a broad, high-ownership senior role responsible for the commercial and experiential heart of our customer-facing business. You will lead our retail stores and customer care function — the most established and immediate priorities — while taking ownership of our fast-growing marketplace channel and helping to build the foundations for wholesale as a future growth lever. You will be confident operating with significant autonomy across retail, customer experience, digital partnerships and emerging commercial channels. Key Responsibilities: Retail Operations & Commercial Performance Retail is the most visible expression of our brand in person, and this role is its senior custodian. • Own the P&L for The Fold's two London stores — Chelsea and the City — with full accountability for revenue, conversion, ATV and profitability, • Lead and develop the Area Manager, working in close partnership to set performance goals, develop the wider team and uphold premium standards in store, • Be a visible presence in store: at least 1 day per week across both locations, including at least one Saturday per month at Chelsea, • Develop and execute clienteling, VIP engagement, styling appointment and local marketing initiatives, • Monitor store KPIs and implement fast, clear action plans to maximise performance, • Lead in-store events and customer acquisition initiatives, • Identify and deliver ad hoc retail opportunities — sample sales, pop-ups and brand activations — managing their end-to-end commercial and operational execution, • Explore and develop commercial partnerships — corporate, concierge, membership and lifestyle — that drive footfall, brand awareness and incremental revenue, • Support succession planning and development pathways for the retail team, building capability and retaining talent Customer Experience & Customer Care Customer Care is a strategic function — it drives retention, advocacy and lifetime value, and is a key differentiator in a premium market. For a brand built on quality and intention, the post-purchase experience is as important as the product. • Lead the Customer Care team, ensuring exceptional, on-brand service across all customer touchpoints — online, in store and post-purchase, • Act as the senior point of escalation for complex customer situations — managing complaints, relationship-sensitive cases and high-value customer interactions with care, commercial judgment and brand-appropriate authority, • Oversee team KPIs, identifying improvement opportunities and executing clear action plans to maximise results, • Lead the implementation of new Customer Care platform (across email, phone and other communication channels) to streamline systems, improve Customer insights and metrics, • Own customer satisfaction metrics including CSAT, NPS, Trustpilot ratings and customer retention, • Champion a customer-first culture across retail and digital channels, • Ensure all customer communications reflect our tone of voice and brand values with precision, • Use customer insight and feedback to identify commercial and service improvement opportunities, • Work in close partnership with the Operations and Logistics Manager to ensure the post-purchase customer journey — from despatch through to delivery and returns — meets premium standards; the relationship between Customer Care and Operations must be seamless, with shared accountability for the end-to-end fulfilment experience, • Bring a problem-solving mindset and genuine attention to detail to operational issues that affect customer experience — working proactively with the operations team and third-party warehouse to identify, escalate and resolve friction points before they become patterns, • Partner with internal teams — ecommerce, CRM, merchandising — to improve the end-to-end omnichannel customer journey Marketplace Channels & Digital Partnerships We've already launched on Nordstrom and Macy's in the US, with a significant roll-out across further platforms expected from Autumn 2026. This channel is live, growing, and a genuine commercial priority. • Own the commercial performance of our marketplace channels — driving sales, visibility and brand consistency across all active platforms, • Manage relationships with marketplace partners and operators, ensuring KPIs and commercial targets are met, • Work closely with digital, merchandising and marketing teams to optimise assortment, content, pricing and promotional activity, • Lead the onboarding and integration of new platforms as the Refined Networks partnership scales from Autumn 2026, • Monitor performance data across channels and identify opportunities for expansion into new platforms and territories, • Ensure The Fold's brand presentation and customer experience remain premium and consistent across all third-party digital environments Wholesale & Key Accounts — Building for the Future Wholesale is not yet live, but is a clear strategic priority for the next phase of growth. This role will play an active part in building it from the ground up — scoping the opportunity, establishing the framework, and ultimately owning its commercial performance. • Partner with the Commercial Director to define our wholesale strategy — channel priorities, target accounts, commercial framework and route to market, • Help identify and evaluate potential wholesale partners in domestic and international markets, • Build the operational and commercial foundations required to launch and scale a wholesale channel effectively, • In time, lead seasonal sell-in processes, trading reviews and commercial negotiations with wholesale accounts, • Represent The Fold at relevant industry events and trade shows as the wholesale strategy develops Commercial Leadership & Cross-functional Collaboration • Lead commercial forecasting, budgeting and trading reviews across all owned and partner channels, • Work closely with Buying, Merchandising, Marketing, CRM, Ecommerce and Finance to deliver integrated growth plans, • Act as a key external ambassador across retail partnerships, marketplace relationships and industry networks, • Support the Commercial Director in shaping and executing omnichannel growth strategy, • Identify emerging trends across retail, marketplace and wholesale channels and translate them into commercial opportunities About You Experience • Significant experience in retail operations, customer experience or commercial leadership within premium, contemporary or luxury fashion, • A proven track record of leading store teams and driving commercial performance through exceptional customer experiences, • Experience managing or growing marketplace, concession or digital partnership channels, • Exposure to wholesale or key account management — either owning it directly or supporting its development — is a strong advantage, • Demonstrated P&L ownership and the analytical capability to drive data-led decisions, • Experience leading, coaching and developing customer-facing teams Skills • A genuine love for retail and in-person customer engagement — you find energy in store, not just in the boardroom, • Commercially driven with a strong growth mindset and entrepreneurial approach to new channels, • Skilled relationship builder — with partners, customers and internal stakeholders alike, • Customer-centric to the core, with a passion for premium, personalised service — and the senior presence to handle escalations and sensitive relationships with confidence and grace, • A natural problem-solver with strong attention to detail — particularly across operational and fulfilment processes impacting customer experience, • Comfortable working cross-functionally with operational teams and third-party partners, with the tenacity to see issues through to resolution, • A strategic thinker who can also roll up their sleeves and deliver operationally, • A collaborative leader who thrives in a fast-paced, evolving environment Benefits & Perks: • 33 days holiday (includinf bank holidays) + option to buy more!, • Pension scheme, • Salary sacrifice options (pension & childcare), • Financial wellbeing platform, • £1,250 annual The Fold gift voucher, • Bike to work scheme to save on bikes & equipment, • Employee Assistance Programme (wellbeing support), • Eye care support, • Enhanced maternity pay, • Friends & family discount – 50% off full retail price, • Monthly social events, plus summer & Christmas parties, • Summer Fridays hours, • Fully stocked snack cupboards, fresh fruit, plus great coffee & tea, • Volunteering with our charity partner, Smart Works Diversity and Inclusion We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

At Patrick Mavros, our clients are at the heart of everything we do. We are seeking a highly organised, analytical and customer-focused individual to join our team as a Customer Service & Logistics Executive. This is a varied role supporting customer service, logistics, stock management and day-to-day retail operations. The successful candidate will work closely with multiple departments, helping to ensure exceptional customer experiences while supporting the efficient flow of stock, orders and business operations. Above all, however, their primary objective will always be to deliver outstanding, second-to-none service to our clients, ensuring every interaction reflects the values and standards of the Patrick Mavros brand. To be considered, candidates must merge their cover letter and resume into a single PDF document and upload it to the Resume slot. Applications submitted without a cover letter will not be reviewed. What We're Looking For The ideal candidate understands that operational excellence and exceptional customer service go hand in hand. They will be equally comfortable assisting a client, solving a problem, analysing data, managing stock or improving a process. Most importantly, we are looking for someone who shares our belief that customer service is not simply part of the job - it is the foundation of everything we do. We seek an individual who instinctively puts the client first, takes pride in exceeding expectations, and understands that every detail matters. If you are passionate about delivering a truly world-class customer experience and are excited by the opportunity to contribute to a growing luxury brand, we would love to hear from you. Essential Skills & Experience • Previous luxury retail experience is essential., • Previous customer service experience is essential, with a proven passion for delivering exceptional service., • Previous retail experience is essential., • A natural ability to build relationships and create memorable customer experiences., • Highly analytical, organised and detail-oriented., • Excellent IT skills, with confidence in learning and working across multiple systems and platforms., • Advanced proficiency in Microsoft Excel and strong knowledge of Google Workspace (Sheets, Docs, Drive, etc.)., • Strong problem-solving abilities and the capacity to manage multiple priorities effectively., • Excellent written and verbal communication skills., • A positive, proactive and adaptable attitude, with the ability to integrate seamlessly into our established long-term team., • A genuine desire to go above and beyond for both clients and colleagues. Desirable Experience • Previous experience or exposure to merchandising, stock control, inventory management or logistics., • Experience within e-commerce, fulfilment or order processing environments., • Experience working with high-net-worth individuals and discerning luxury clientele.

STORE DIRECTOR – LUXURY FINE WATCHES & JEWELLERY LONDON - £75K-£85K + 40% BONUS OUTSIDE THE BOX RECRUITMENT is very excited to be headhunting a STORE DIRECTOR for a highly regarded luxury international heritage brand who specialise in fine watches & fine jewellery Due to great demand, our client is expanding and opening new stores and changing the structure to their established flagship and key stores across their London sites. We are searching for an experienced STORE DIRECTOR / MULTI-SITE MANAGER who is currently managing luxury stores ideally in fine watches & jewellery OR luxury fashion, lifestyle, with a passion for fine watches and jewellery. The ability to network, build strong positive working relationships, to inspire and convert potential clients & businesses, and lead a dynamic service driven team is crucial. Role: • Reporting direct to the Head of Retail, • Responsible for a Boutique Manager, Assistant Manager, 2 Supervisors, and a sales team 10+ staff,, • Driven to achieve all targets and budgets set for the store., • Will influence the buy for all stores., • Networking and cultivating long term relationships with all inhouse stakeholders, B2B & B2C, • Plan a calendar of marketing activities to constantly drive sales in conjunction with Head Office Marketing, • Attend important in-store events and parties, • Ensure appropriate PR activities and optimal VIP support, • Represent the company at various events, • Actively cultivate potential customer groups and business partners, • Effective at business developing, • Influence the sales strategy and performance of the store with relevant stakeholders in head office and Directors, • Ideally have your own high net worth client book, • Someone who leads and directs from the front, who loves to be on the sales floor (will not suit an office manager), • An innovator, motivator and driver of the management and sales team to achieve all KPI targets, • Performance manages coaches a leading management team, • Have outstanding attention to detail with store standards, presentation and visual merchandising., • Set example of exceptional clientelling and CRM., • Plan and organise regular events to enhance sales, branding and long term professional relationships., • Able to thrive under pressure, • Able to ‘think outside the box’ to drive and introduce new ideas and solutions. Ideal Candidate: • Must have a minimum of 3yrs + experience as Store Director / Multi-site Manager of fine watches & jewellery / fashion or lifestyle stores, where service, clientelling, selling and relationship building are paramount, • A passion for Fine Watches & Fine Jewellery, • Brand ambassador and host, • Drive and ambition to supersede all targets, • Must have gravatas, poise and presence on the sales floor,, • Confident to lead events and board meetings, • Must be able to prove commercial management success in current role – able to analyse reports and budgets to ensure profitability, • A relationship builder, • Experienced at managing a team of 10+ people, • Passionate about training, developing, and motivating others to success., • A confident leader, positive influencer, with a can-do attitude, • Must be articulate and have excellent communication skills in both written and spoken English, • Additional languages are desirable but not essential., • Smart and well-groomed in appearance Additional to salary is: There will be a 40% bonus, Commission, Private Health with wellbeing, pension, etc….. Please register your interest by emailing your CV to cv@otbrecruitment.com or call direct 07815939515/ 020 7169 3000 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Merchandiser – Join the Team at Robert Dyas If you love retail, you’re in the right place .At Robert Dyas, we’re not your average retailer. We’re a curious team, searching for smart, enduring innovations that make life easier. We focus on essential, high-quality solutions for the home and garden, keeping our customers at the heart of everything we do—whether in our neighbourhood stores or online . The Role: Making It Happ enAs one of our Merchandisers, you’ll be the heartbeat of the commercial strategy in your category. This is a role for an entrepreneurial thinker who loves digging into the details. You will lead the planning and trading of your department, ensuring stock levels are perfectly optimised to hit sales targets. Working closely with the Buyer, you won’t just manage numbers—you’ll strategically shape plans, drive performance, and help us scale for profitabilit y. Who You AreWe know that brilliant merchandising skills aren't limited to one sector. Whether you’ve built your career in fashion, beauty, electronics, or elsewhere, we want your expertise or if you are a junior merchandiser looking for a more senior role, we want to speak to y ou. If you bring a sharp commercial mind, a passion for product, and the ability to turn data into action, you’ll fit right in. We’re looking for someone who • is:Results-Driven & Resilient: You’re confident, calm under pressure, and you recover quickly from setba, • cks.A "Can-Do" Communicator: You enjoy working in a fast-paced environment and have the ability to influence and inspire oth, • ers.Technically Sharp: You have advanced Excel skills and a proven track record in financial management of OTB, WSSI and stock cont, • rol.A Strategic Thinker: You’re ready to challenge current ways of working, champion best practice, and identify new commercial opportunit ies.Why You’ll Love Working HereThere are lots of reasons to love working for Robert Dyas. Aside from a fantastic, friendly team, you can look forward • to:Competitive Benefits: 26 days annual leave (plus bank holidays), bonus incentives, and a pension scheme with life assura, • nce.Generous Discounts: Enjoy colleague discounts across all our brands: Robert Dyas, Ryman, Boux Avenue, and London Graphic Cen, • tre.Growth: We invest in your development, offering regular sample sales, social events, and a dedicated wellbeing and mental health progra mme.Ready to help us build the future of Robert Dyas? Apply today and bring your unique experience to a team that makes things hap pen.

About the job Location📍 London – Soho Flagship Boutique MACHINE-A is a leading multi-brand fashion boutique renowned for curating cutting-edge contemporary and luxury designers. With a flagship and Office in Soho, and a growing global online presence, we are at the forefront of progressive fashion retail. As we enter our busiest season, we are seeking a motivated, client-focused Full-Time Sales Associate to join our London flagship team. ⭐ Outstanding performers may be offered a permanent position after the initial period. About the Role You will play a key role in producing an exceptional client experience while driving strong sales performance. This role suits someone who thrives in a fast-paced luxury retail environment and is passionate about building lasting client relationships. Understanding the business and delivering success, you will have an opportunity to become an influential voice. Who You Are A confident and driven sales professional with strong interpersonal skills and a genuine passion for fashion, and background in clienteling. Key Responsibilities: · Achieve individual and team objectives, including sales targets and store tasks, being accountable towards results. · Deliver exceptional, personalized service aligned with MACHINE-A’s standards, becoming a knowledgeable brand ambassador for our products and services. · Collaborative team member, participating in team activities and events. · Demonstrate the ability to build and maintain a high-value client book, including international and VIP clients. Specialising in, in store and virtual appointments. · An expert in client engagement, providing styling advice, including in-depth brand and product knowledge. · Maintain impeccable visual merchandising and store presentation. · Support efficient stock management, including deliveries, replenishment, and back-of-house organization, maintaining a clear understanding of stockroom layout. · Organisational skills in effective time management. · Ability to deliver commercial feedback. · Collaborative team member, participating in team activities and events. · Adapt across all social media platforms. Attitude & Approach: · A highly motivated, professional, and confident individual with exceptional interpersonal skills, capable of effectively engaging with diverse and high-net-worth clientele. · Energetic, highly organized, and efficient, with the proven ability to multitask and prioritize effectively in a demanding, fast-paced luxury environment. · Reliable, proactive, and dedicated to achieving results, consistently delivering exceptional service and contributing positively to team goals. · Committed to consistent attendance and punctuality, understanding their critical importance in a client-facing role. Requirements: · Minimum 2+ years of clienteling experience in luxury or high-end fashion retail (ready-to-wear or avant-garde preferred). · Fluent in English (an additional language is beneficial) · Reliable, organized, and able to perform under pressure. · Proven track record of achieving and exceeding ambitious sales goals. · A strong existing client book is highly desirable; otherwise, the ability to develop one quickly. · Comfortable with social media exposure. What We Offer · Competitive commission scheme. · Attractive staff discount on designer collections. · A creative, collaborative team environment. · Exposure to a global network of cutting-edge designers and industry figures. · Clear opportunities for personal and professional growth.

Miista is looking for a passionate and driven full-time Sales Associate to join our Duke of York Square store in London. As a Sales Associate, you will be a true brand ambassador, embodying Miista’s values and delivering an exceptional in-store experience at every customer touchpoint. You will engage confidently with clients, build lasting relationships, and play a key role in driving sales performance while representing the unique spirit of the Miista brand. The Role You will be responsible for delivering outstanding customer service, achieving sales targets, and ensuring the store environment reflects Miista’s creative and alternative ethos. This is a hands-on role suited to someone with strong commercial awareness, a love of fashion and footwear, and a genuine enthusiasm for client engagement. Key Responsibilities • Deliver a personalised and engaging customer experience, consistently reflecting Miista’s brand values, • Achieve individual and store sales targets through confident selling and product knowledge, • Build and maintain strong relationships with in-store clients, offering professional and informed guidance, • Support stock management, replenishment, and overall store organisation, • Fulfil online orders when required, • Ensure the store is visually presentable and aligned with brand standards, • Assist with visual merchandising and store presentation, • Support in-store events and activations in collaboration with the marketing and press teams, • Communicate effectively with the Store Manager to contribute to store performance and growth The Ideal Candidate • Proven experience in customer-facing retail, preferably within fashion or luxury, • A strong passion for fashion, footwear, and contemporary design, • Target-driven with a commercial mindset, • Organised, proactive, and able to thrive in a fast-paced retail environment, • Confident communicator with a service-oriented attitude, • Fluent in English, • Comfortable using MS Office and basic retail systems Why Miista? Designed in London. Made in Spain. EU sourced and produced. Miista exists to do the opposite thing. For over a decade, we’ve challenged the exclusionary norms of the fashion industry through craftsmanship, community, creative risk-taking, and a refusal to take ourselves too seriously. We create footwear with personality — pieces that reflect how women actually live now. Miista isn’t about chasing trends or conventional ideas of “pretty”; it’s about confidence, individuality, and attitude. You know when it’s a Miista. If you’re passionate about fashion, people, and doing things differently, we’d love to hear from you.

About MATIERE PREMIERE MATIERE PREMIERE fragrances are built around an overdose of a single natural ingredient. Co-founded by Master Perfumer Aurélien Guichard, the Maison blends tradition and modernity, revealing the pure texture and most beautiful facets of each raw material through refined, contemporary compositions. Excellence in quality guides every step, from the careful selection of the finest natural ingredients to sustainable and ethical sourcing worldwide. Your Mission As Store Manager, you are the true ambassador of the House — responsible for driving sales performance, leading the team, and delivering an exceptional client experience. Business Development & Performance • Drive the boutique’s sales and ensure achievement of revenue and KPI targets., • Analyse performance and implement action plans to maximise results., • Build and retain a loyal client base, cultivating strong relationships with both local and international clientele., • Develop client loyalty and implement appropriate CRM tools and clienteling actions, including in-store events., • Review and submit sales and operational reports to management. Team Leadership • Lead, inspire, and coach the team (Team Leader and Fragrance Sales Advisors)., • Recruit in collaboration with the Area Manager and the Recruitment team., • Foster a positive, motivating environment that reflects the values of the House. Operational & Brand Excellence • Guarantee flawless execution of the Retail Excellence ceremonial., • Train and develop talents to achieve excellence in both service and results in accordance with company policy., • Ensure perfect product presentation and compliance with visual merchandising guidelines., • Oversee daily operations: stock management, scheduling, reporting, and internal communication., • Ensure compliance with grooming standards according to the House guidelines., • Carry out any other duties within your capacity, which the Company may reasonably require. Profile • Proven experience (minimum 3–5 years) in team management within luxury retail, ideally in niche or selective perfumery., • Strong commercial acumen and sensitivity to high-end client expectations., • Natural leadership, passion for people development, and refined sense of service., • Fluent in English; another language would be a plus., • Impeccable presentation, energy, and enthusiasm for the world of fragrance., • Strong computer skills. What We Offer • A stimulating and elegant environment within a fast-growing luxury fragrance brand., • Continuous training and career development opportunities., • A key role in the opening and success of our first London store.

At Whittard of Chelsea, we’ve been delighting customers with exceptional tea, coffee, and hot chocolate experiences since 1886. Our stores are more than just retail spaces-they’re destinations of discovery, hospitality, and passion. Now, we're looking for an experienced Retail General Manager to lead our flagship store in London – a multi-million-pound turnover site serving thousands of customers each week. This is no ordinary Store Manager job. It’s a dual site opportunity to lead at the top-setting the tone for excellence in a premium, customer-first environment where exploration is part of everyday life. You'll be: • Customer-Facing Every Day – Leading from the front. You’ll be on the shop floor, greeting guests, coaching staff live, and ensuring every experience is exceptional., • Leading a High-Performance Team – Managing a large, diverse retail team, including two direct reports (Sales & Service Manager and Operations Manager), and overseeing team development, succession planning, and performance management., • Owning Store Performance – You’ll take full P&L responsibility, using KPIs, footfall trends, and customer feedback to make agile, commercially savvy decisions that drive sales and profit., • Operationally Sharp – From visual merchandising to stock control, cash management to compliance—you'll make sure everything runs like clockwork. You’ll also lead on health & safety, ensuring the store remains a safe, welcoming environment., • Community-Focused & Brand-Driven – You’ll be a local ambassador for the Whittard brand, connecting with nearby businesses, supporting events, and tailoring promotions to our London customer base. What Makes You Exceptional? • Proven Experience: 3+ years in store or general management roles within premium, high-footfall retail (food, beverage, gifting or hospitality-led retail is ideal)., • Hands-On Leadership: You don’t just manage-you inspire, support, and serve. You love being with the team and with customers., • Commercial Acumen: Confident in managing P&L, reading trade reports, and adapting store strategy in the moment., • Operational Excellence: A sharp eye for detail across everything from health & safety to visual merchandising and stock integrity., • Coaching Mindset: A natural mentor who grows capability, builds succession, and celebrates wins. Why Join Whittard? At Whittard, we believe that leading a store is about more than sales-it’s about creating a place where people discover something exceptional. You’ll be part of a business that values innovation, warmth, and the magic of exploration. We offer: • Up to 50% discount to enjoy our range of teas, coffees and gifts, • Monthly product allowance to try new favourites, • Discretionary bonus scheme and rewards for high performance, • Tailored development support for your career journey, • Wellbeing resources and family-friendly working practices You’ll also have the chance to collaborate with peers across our store network, contribute to exciting new initiatives, and help shape the future of Whittard’s most prestigious store. At Whittard of Chelsea, we are a proud Equal Opportunity Employer and believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences. As friendly fanatics who genuinely love what we do, we're passionate about creating a welcoming experience from the very first conversation. If you need any reasonable adjustments during your application or interview process, please get in touch with us at jobs@whittard.co.uk. We'll be happy to support you.

About us Nobody’s Child is for the free thinkers, the dreamers, and the go-getters. Born in 2015, we’ve spent the last decade creating clothes that feel as good as they look for people that embrace individuality, live with purpose, and want to leave the world a little better than they found it. It’s been 10 years of creativity, growth, and bold ideas, and the values that guide us haven’t changed. About you We’re looking for an experienced and confident Store Manager to lead our Spitalfields store on a 12 month maternity cover. As the driving force behind the store’s success, you’ll be responsible for the overall performance, culture, and day-to-day operations of the store while delivering an exceptional customer experience that reflects the values of Nobody’s Child. A natural leader and brand ambassador, you’ll lead by example on the shop floor, inspiring your team to deliver outstanding service while championing our values of sustainability, inclusivity, and conscious fashion. You’ll take full ownership of store performance, ensuring sales targets, operational standards, and customer satisfaction are consistently achieved. Thriving in a fast-paced retail environment, you’ll combine strong commercial awareness with a hands-on leadership approach. You’ll motivate and develop your team, drive store performance, and ensure every customer leaves with a memorable and inspiring shopping experience. Your Day-to-Day Will Include: • Leading, coaching and developing the store team, including Supervisors, Keyholders and Sales Associates, to deliver exceptional customer experiences and strong commercial results., • Partnering closely with the Head of Retail to support store strategy, operational excellence and long-term performance., • Owning key people processes, including recruitment, onboarding, scheduling and performance management, working collaboratively with head office and HR., • Managing staffing levels and payroll processes, ensuring accuracy, compliance and timely sign-off., • Supporting the leadership of store trading performance, analysing KPIs, targets and results, and taking proactive action to drive sales and improve performance., • Managing stock and product analysis with a strong commercial lens, identifying risks and opportunities and escalating insights to Head Office where needed., • Supporting Visual Merchandising in collaboration with the Creative and Merchandising teams to ensure brand standards and commercial impact are consistently met., • Partnering with the Marketing team to support in-store activations, events and local initiatives that drive footfall and community engagement., • Overseeing Health & Safety, compliance and operational standards to ensure a safe, well-run and legally compliant store environment., • Actively championing Nobody’s Child’s environmental and social responsibility commitments by embedding sustainable practices into daily operations and encouraging both customers and colleagues to make conscious choices., • Actively contribute to our company’s commitment to environmental and social responsibility by integrating sustainable practices into everyday work. This includes minimising waste, promoting responsible sourcing, supporting our circular economy initiatives, and encouraging customers and colleagues to make choices that align with our sustainability values. Every team member at NC plays a role in helping us reduce our environmental impact and create a positive legacy for our communities and the planet. What You’ll Bring • A genuine passion for responsible, sustainable fashion and a strong alignment with Nobody’s Child values, acting as a confident and authentic brand ambassador., • Proven experience inspiring and leading teams to deliver best-in-class customer service within a busy department store or boutique retail environment., • Around 3+ years’ experience in a store management or senior leadership role, with a track record of driving sales, improving performance and developing high-performing teams., • Strong commercial awareness, with confidence analysing trade, KPIs and stock performance to inform decision-making., • Excellent people leadership skills, including coaching, performance management and collaboration with HR partners., • A proactive, organised and hands-on leadership style, with the ability to thrive in a fast-paced environment and adapt to changing priorities. If this sounds like your next opportunity, please apply and we will be in touch! At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals. We are open to both Full-Time and Part-Time candidates. The Keyholder reports to the Store Manager Responsibilities: Performance: • Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved, • Be a support to execute business plans to accelerate the business forward and remedy opportunities, • Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally, • Ensure store atmosphere upholds the image of the brand Client Centric: • Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall, • Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums), • Follow through on customer journey as required to ensure a content client, • Support the needs of the client through styling advice and suggestion with every engagement, • Solution oriented approach to finding resolutions to customer service issues Marketing & Community: • In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development Team Leadership: • In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization, • Support a positive work environment with teams and throughout store network including cross functional partners, • Support performance management initiatives with store teams, • Attend and participate at store meetings as required by the business, • Ability to manage and resolve conflict in the workplace Visuals: • Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards Operations: • Support inventory functions as set out by Store Management including receipts, reconciliations and transfers, • Protect all company assets including cash handling, inventory, expenses etc., • Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise, • Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs, • Provide support to ensure that all processes are compliant with legal, safety, and internal procedures, • Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary, • Additional projects/ responsibilities may arise in accordance with the needs of the business Requirements: • At least 1+ years of experience in a keyholder position preferred, • Fashion enthusiasts and retail experience within women’s and men’s apparel preferred, • Ability to effectively create, manage and adhere to deadlines, • Familiar with key retail performance indicators, • Adaptable, a sense of openness, active listener, and compassionate, • Advanced organizational skills, writing and communication skills, • Expertise in Microsoft Office 365 Suite, • Comfortable and savvy with computer technology, including PC and iOS devices, • Travel approximately 10% of the time, • Ability to climb ladders, • Ability to lift 25+ lbs. Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Warehouse Manager – Europe Operations Industry: Designer toys and collectible pieces Location: Canary Wharf, London Travel: Biweekly travel to Belgium required Job Type: Full-time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high-potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit _ and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a rapidly growing European business at the intersection of retail, logistics, entertainment and creative culture, • Play a key role in shaping and optimising POP MART’s European distribution network during a period of significant expansion and transformation, • Work closely with teams across Logistics, Retail, Merchandising, E-commerce, Finance and IT to support business growth across multiple markets, • Gain exposure to strategic supply chain projects, warehouse optimisation initiatives and international logistics operations, • Develop your leadership skills while managing key external partners and supporting team development Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to both company and individual performance, • 25 days of annual leave, in addition to bank holidays, • 4x life insurance, together with group medical and travel insurance, • A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers, • Training and development programmes, together with regular team events that encourage learning, collaboration and celebration The Role and Candidate Reporting to the Head of Logistics, the Warehouse Manager – Europe Operations will be responsible for overseeing POP MART’s European warehousing operation, with primary responsibility for managing the company’s Regional Distribution Centre (RDC) in Belgium. This role will ensure the effective management of inbound inventory, warehousing, stock control, retail replenishment, e-commerce fulfilment and returns operations across Europe. The successful candidate will act as the key operational link between POP MART and its third-party logistics providers, driving service performance, inventory accuracy and operational efficiency. This is a highly visible role that will play a critical part in POP MART’s ongoing European logistics transformation, including the transition towards a centralised RDC model and the closure of local distribution centres across the region. The ideal candidate will be a proactive and hands-on logistics professional with strong warehouse operations expertise, proven 3PL management experience and the ability to manage multiple priorities across a complex international supply chain environment. The role also includes direct line management responsibility for a team member supporting European warehouse operations, providing leadership, coaching and development while ensuring operational excellence across the function. Responsibilities Warehouse Operations Management • Manage the day-to-day performance of POP MART’s European RDC in Belgium, ensuring efficient execution of inbound, storage, picking, packing, dispatch and returns activities, • Oversee inbound inventory flows from China into Europe, ensuring stock is received, processed and made available in line with business priorities, • Manage outbound operations supporting retail stores across Europe, including replenishment, new store openings, promotional activity and priority shipments, • Coordinate e-commerce fulfilment operations and ensure seamless service delivery through to final-mile distribution, • Monitor warehouse capacity, throughput and operational performance to support business growth and seasonal peaks, • Drive effective communication and issue resolution between internal teams and third-party logistics providers 3PL Management & Performance • Act as the primary operational contact for POP MART’s European warehouse partners, • Manage warehouse providers against agreed KPIs, SLAs and contractual commitments, • Lead regular operational review meetings and performance discussions with logistics providers, • Drive corrective action plans to address service issues, operational risks and performance gaps, • Monitor warehouse costs, service levels and operational charges to ensure alignment with budgets and expectations, • Build strong collaborative relationships while maintaining accountability for performance outcomes Inventory Control & Stock Accuracy • Oversee stock accuracy, inventory control processes, cycle counts and scheduled stocktakes, • Lead investigations into inventory discrepancies, stock variances and system-related issues, • Work closely with warehouse partners and internal stakeholders to improve inventory visibility and reporting accuracy, • Ensure robust inventory management processes are followed across inbound, storage, outbound and returns activities, • Drive continuous improvements in stock control, traceability and operational compliance Distribution Network Transformation • Support the transition towards a centralised European RDC model, • Coordinate operational activities associated with local distribution centre closures across Europe, • Work cross-functionally with Logistics, Merchandising, Finance, Tax, IT and warehouse partners to plan and execute stock transfers, • Ensure warehouse readiness, capacity planning and space utilisation support future inventory requirements, • Identify, manage and escalate risks associated with network transformation projects Cross-Functional Collaboration • Partner closely with Retail, E-commerce, Merchandising, Finance and Logistics teams to ensure stock availability and operational alignment, • Support business priorities by translating demand forecasts and operational requirements into warehouse execution plans, • Provide regular updates on warehouse performance, service levels, inventory health and operational risks, • Build strong relationships with internal stakeholders and external logistics partners across Europe Reporting & Continuous Improvement • Monitor and report on key warehouse performance indicators, including stock accuracy, inbound processing times, fulfilment performance, productivity and cost efficiency, • Analyse operational data to identify trends, opportunities and areas for improvement, • Lead initiatives focused on warehouse optimisation, process improvement and operational efficiency, • Support systems enhancements, warehouse layout improvements and capacity planning projects, • Contribute to the development of scalable logistics processes that support future business growth Required Qualifications • Minimum 8 years’ experience within warehouse, distribution, fulfilment or logistics operations, • Proven experience managing third-party logistics (3PL) warehouse providers, • Strong understanding of warehouse operations, including inbound, storage, outbound, inventory control, returns and fulfilment processes, • Experience supporting both retail distribution and e-commerce fulfilment operations, • Experience managing warehouse operations remotely and across multiple locations, • Strong analytical and problem-solving skills with the ability to investigate issues and implement corrective actions, • Excellent communication and stakeholder management skills, • Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment, • Experience managing KPIs, SLAs and operational performance metrics, • Strong knowledge of warehouse management systems (WMS) and ERP processes Desirable but Not Essential • Experience within retail, consumer goods, fashion or omnichannel environments, • Experience supporting warehouse consolidations, RDC transitions or logistics network transformation projects, • Experience with NetSuite ERP, • Understanding of European distribution networks and cross-border logistics operations, • Knowledge of warehouse automation and process optimisation initiatives If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

At Whittard of Chelsea, we’ve been sharing the joy of tea, coffee and hot chocolate since 1886. We believe in curiosity, quality, and the kind of service that turns everyday moments into something memorable. Now, we’re looking a Retail Supervisors across our superstores to help lead our in-store experience-and ensure every shift runs smoothly, successfully, and with a splash of Whittard magic. You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. A Day in the Life As a Supervisor, you’re more than a keyholder-you’re a leader on the shop floor and a trusted support to the management team. From opening the doors to energising the team and making sure every detail’s in place, you’ll make each day feel organised, customer-focused and commercially sharp. You’ll be: Customer Obsessed • Leading by example, you’ll deliver exceptional service that brings our products to life-inviting customers to discover, taste and enjoy. You’ll empower your team to be friendly, proactive and informed, creating loyal customers who return again and again. Operationally Sharp • Whether it’s cash handling, deliveries, visual merchandising or health and safety, you’ll take pride in a well-run store. You’ll follow key processes, manage stock efficiently, and ensure everything’s in place for a great customer and colleague experience. A Team Energiser • You’ll take the lead during shifts-organising daily activities, assigning tasks, and keeping everyone on track. You’ll give clear direction, offer on-the-spot coaching, and help build confidence in those around you. Commercially Switched-On • By reviewing store performance, KPIs and commercial data, you’ll make smart decisions that drive sales. From adapting team focus to adjusting layouts or sampling, you’ll understand how to turn insight into impact. A Bridge Between Teams • Acting as the link between sales advisors and store management, you’ll keep communication flowing, solve challenges as they arise, and create a culture where everyone feels heard, supported, and motivated. And when the management team is away, you’ll take the reins-ensuring the store runs just as smoothly and successfully in their absence. What Makes You Exceptional? We’re looking for someone who brings energy, structure, and a passion for helping others succeed. You’ll bring: • Experience in a supervisory or team lead role in a fast-paced retail environment., • A confident, hands-on approach to delegating and leading shifts., • Strong communication skills and a positive, problem-solving attitude., • Commercial awareness-you know how to read the numbers and turn them into action., • A commitment to customer service, always looking for ways to surprise and delight., • Professionalism, integrity, and pride in being a Whittard ambassador. Why Whittard? At Whittard, we do more than sell tea, coffee and hot chocolate-we create moments of discovery. As a Retail Supervisor, you’ll play a vital role in delivering those moments every day. You’ll be supported by a passionate team, encouraged to grow, and celebrated for what you bring. You’ll also enjoy: • Up to 50% store discount – discover your new favourites!, • Monthly product allowance – a little perk with every pay cheque., • Wellbeing resources & family-friendly policies – because we care about the whole you., • And much much more… Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences. Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.

Area Sales Manager – Water Softeners & Water Dispensers Location: London Salary: £35000 - £42,000 + 6K Bonus + Company Car + Benefits We are looking for a motivated and commercially driven Area Sales Manager to develop sales of our range of premium water softeners, drinking water systems and water dispensers across a network of merchants, DIY retailers and KBB (Kitchen, Bedroom & Bathroom) showrooms. This is an excellent opportunity for a successful field sales professional who enjoys building relationships, identifying growth opportunities and delivering results through trade partners. The Role Reporting to the Sales Director, you will be responsible for: • Managing and developing relationships with plumbing and heating merchants, builders' merchants and trade distributors., • Growing sales within DIY retail accounts and independent KBB showrooms., • Identifying and securing new business opportunities across your territory., • Delivering product training and sales support to customers and their teams., • Implementing promotional campaigns and in-store merchandising initiatives., • Working closely with marketing and customer service teams to maximise customer engagement., • Monitoring market trends, competitor activity and customer requirements., • Achieving and exceeding sales and profitability targets. What We're Looking For • Proven field sales experience, ideally within plumbing, heating, bathrooms, kitchens, water treatment or related sectors., • Experience selling through merchants, distributors, retailers or showroom networks., • Strong relationship-building and account management skills., • Commercially aware with a proactive approach to business development., • Excellent communication and presentation abilities., • Self-motivated, organised and able to manage a territory effectively., • Full UK driving licence. What's On Offer • Competitive salary and uncapped bonus potential., • Company car, • Pension scheme., • Mobile phone, laptop and all necessary business tools., • Ongoing training and career development., • Opportunity to join a growing business with ambitious expansion plans.