Retail store manager jobs in United Kingdom

Join Our Team as a Retail Store Manager! Location: Bexleyheath Salary: £30,786 - £39,000 + On target commission At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets – they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion. We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you. Day to day, you’ll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You’ll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. What’s In It for You? Below are some of the many benefits we provide here at EE • Significant earning potential through commission, rewards, and incentives., • 24/7 access to an online GP for you and your immediate family., • Market-leading paid carer’s leave., • Equalized family leave with 18 weeks full pay and 8 weeks half pay., • Huge discounts on EE & BT products, saving you hundreds of pounds annually., • Support for your career development., • Season Ticket Travel Loan., • Volunteering days to give back to your community., • Optional Private Healthcare and Dental coverage. About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we’ve created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community. We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we’re here to accommodate your needs. We are committed to doing everything we can to support you. Join us and be part of a team where you can truly make a difference!

Retail Host - Heathrow T5 - 40 Hrs - Heathrow. Fortnum & Mason are looking for an exceptional Retail Host to join our unique Heathrow - T5 store. Reporting to the Floor Manager, our Retail Host will provide exceptional service to our customers, ensuring that each interaction is special, and that dep

£15.65 - £16.15 per hour | 35-40 hour contract | 30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. • Motivate and support your team, learning from our Leadership and Company Principles, • Swiftly solve problems and delegate tasks, • Create an environment where your colleagues can succeed alongside you, • Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager, • Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly, • Give our customers the very best experience every time they visit your store, • Experience leading a team to achieve targets in a bustling, fast-paced environment, • The ability to effectively delegate tasks and motivate your team, • Patience and a friendly manner with the ability to keep calm in any situation, • Passion to thrive as a key part of the Store Team, • A proactive and encouraging approach to help your colleagues develop themselves and store operations, • 30-35 days holiday (pro rata), • 10% in-store discount, • Enhanced family leave, • Pension scheme, • Long service awards Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Assistant Store Manager - GAP - Wembley, London .You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland.We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader.At the last count we have over 500 sto

This is an exciting opportunity to join fabulous luxury brand as Assistant Manager in their new store to lead with passion, innovate with confidence, and be part of a brand that's redefining luxury retail. I am looking to speak with Assistant Managers who are passionate about service and delivering

Store Manager | New Store Opening | Kingston upon Thames | Salary up to £35,000 + Bonus | Retail. Zachary Daniels Recruitment are currently recruiting for an exciting new store opening in.

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. You’ll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. As our Retail Store Manager, you'll lead by example w

Assistant Store Manager | Ealing | Retail | Salary up to £32,000 + Benefits. As the Assistant Store Manager you will be at the forefront of creating an exceptional environment for customers and inspiring the team to deliver brilliant customer service. Assistant Store Manager Benefits:.

Store Manager | New Store Opening | Kingston upon Thames | Salary up to £35,000 + Bonus | Retail. Store Manager Responsibilities:. Zachary Daniels Recruitment are currently recruiting for an exciting new store opening in.

Store Manager - Yuzefi Flagship, London.Yuzefi is looking for a dynamic and enthusiastic retail manager, to launch and lead our first stand.The person in this role will be a key business partner whose influence will help shape the Yuzefi retail.Working closely with the CEO, Commercial Director and t

Retail Operations and Events Manager- High Profile - Sporting Events. Create tailored store layouts for each event, sourcing fixtures and fittings as required,. Motivate and manage event staff to deliver exceptional customer service,.

Experience in luxury retail, showroom management, or interior/trade sales. We are looking for a Store & Sales Manager to take ownership of our Chelsea boutique - ensuring its daily rhythm, cultivating client relationships, and leading its commercial growth with interior designers and trade clients.

We are seeking an experienced Project Manager to oversee the delivery of retail store refurbishments, renewals, and fit-out programmes across a national retail estate. Retail store refurbishments and renewals. Proven experience managing multi-site retail fit-out or refurbishment projects.

Training Manager (Retail) – Neve Jewels Ltd. Location: London HQ, Hatton Garden, with flexibility to travel across the UK and Ireland Contract: Full-time, 40 hours per week, Monday to Friday (flexible working hours) Salary: Competitive About Us The Neve Jewels Group, home to the Diamonds Factory brand, is a leading name in the jewellery industry. Renowned for exquisite craftsmanship and exceptional customer experiences, we are dedicated to delivering unparalleled beauty, artistry, and joy to our loyal customers. The Role We are seeking an experienced Training Manager (Retail) to design, deliver, and evolve training programmes for our retail teams across the UK and Ireland. This is a hands-on role where you will shape the learning journey of our people – from Regional Sales Managers to Store Consultants – ensuring they excel in luxury sales, create memorable customer experiences, and uphold our reputation for excellence. You will work closely with senior leadership, influencing and embedding a culture of continuous learning and development across our stores. Key Responsibilities • Assess training needs and develop actionable plans., • Design bespoke training programmes tailored to luxury retail., • Deliver workshops, group sessions, and one-to-one coaching., • Collaborate with senior managers to support staff development., • Monitor and evaluate training effectiveness, refining content as needed., • Maintain records of training activities and report on progress. Skills and Experience • Proven experience as a Training Manager or similar role, ideally within luxury retail., • Strong knowledge of retail operations and customer service., • Excellent presentation and facilitation skills., • Strong organisational and project management abilities., • Ability to assess training needs and develop effective programmes., • Exceptional communication and interpersonal skills., • Passion for luxury products, particularly jewellery., • Flexibility to travel across the UK and occasionally internationally., • Ability to thrive in a fast-paced, dynamic environment. Benefits • 25 days holiday + 8 bank holidays, • Additional day off on your birthday, • Private healthcare, • 24/7 Employee Assistance Programme, • Company discount Equality, Diversity & Inclusion Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or conditions that cannot be shown to be relevant.

Position: Retail Field Sales Manager Locations（（could pick one of the city ）： London (Office-Based), Scotland, Sheffield, Manchester London Office Address: Regus office 203, 450 Bath Rd, Longford, Heathrow, West Drayton UB7 0EB Company: Feoba Wave (A leading UK vape company) Employment Type: Full-time Job Description: As a Retail Field Sales Manager, you will be the face and the driving force of the Feoba Wave brand across our key markets. You will be responsible for hitting the front lines of retail, driving sales growth and enhancing brand presence through professional store coverage and customer management. This role is office-based for our London team, operating from our Heathrow-area office. Key Responsibilities: • Field Sales & Store Execution: Conduct regular store visits (e.g., convenience stores, vape shops, supermarkets) within your territory using your own vehicle, building strong customer relationships and achieving set sales targets., • Key Account Development & Management: Proactively identify, pitch, and onboard new retail clients, with a focus on chain stores and regional distributors. Meticulously manage existing key accounts to ensure optimal product visibility, stock levels, and promotional execution., • Brand Visibility & Promotion: Optimize in-store brand presence through shelf placement and promotional displays. Plan and execute local activation events such as pop-ups and product trials to maximize brand exposure., • Market Intelligence: Monitor and report on competitor activities (pricing, new launches, promotions). Gather sell-out data and customer feedback to provide crucial insights for product and strategic planning. Requirements: • Essential Experience: Proven sales experience within the vape industry or Fast-Moving Consumer Goods (FMCG), with a strong understanding of the retail landscape., • Legal Right to Work: Must have the legal right to work full-time in the UK., • Driving Requirement: Must hold a valid full UK driving license and have access to your own vehicle for business use (car allowance will be provided)., • Core Competencies: Results-driven with excellent communication, negotiation, and interpersonal skills. Ability to work autonomously and manage time and territory effectively., • Industry Knowledge: A passion for the vape market. Knowledge of relevant regulations is a plus.

FRATO, an international luxury interiors and furniture brand born in Porto, Portugal, is looking for a highly motivated and polished Showroom Manager to oversee our showroom at the Design Centre, Chelsea Harbour, London. This is a key role for someone who thrives in a luxury environment, understands the importance of detail, and knows how to create a personalised and memorable customer experience. Role: As the Showroom Manager, you will be the primary ambassador for FRATO at the Design Centre, Chelsea Harbour, leading all showroom operations, managing the team, driving sales and ensuring an exceptional customer journey within one of the most iconic retail settings. Key Responsibilities: • Manage daily showroom operations, ensuring the showroom is immaculately presented at all times, reflecting our brand's luxury positioning;, • Assist with stock management and ordering;, • Recruit, train, lead and inspire the in-store team to deliver a world-class luxury service by fostering a high-performance culture with a strong focus on teamwork and excellence;, • Understanding and analysing sales figures, market trends, and using data to drive business decisions;, • Ensure that the store achieves sales plan and profitability targets;, • Implement store activities to generate consumer interest and drive sales;, • Ensure perfect product presentation and compliance with brand visual standards;, • Ensure compliance with all administrative, financial, and operational procedures, working closely with FRATO headquarters;, • Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalised luxury experience;, • Manage client feedback, addressing concerns and ensuring seamless resolution to enhance satisfaction;, • Coordinate annual showroom display renovation in conjunction with new product launches;, • Arrange and host client meetings in-house or at client premises;, • Attend trade shows and networking events such as Focus Week, Decorex, and London Design Week;, • The role may occasionally require undertaking additional reasonable duties as assigned by the Line Manager. Flexibility and a team-oriented approach are essential, particularly in supporting colleagues during peak periods, staff absences or unforeseen circumstances. Ideal Candidate Profile: • Minimum 5 years’ experience in luxury retail management (preferably within the Home Interiors and Design Industry);, • Ideally, the candidate will have previous leadership experience in a showroom setting;, • Elegant presentation, excellent communication, and high emotional intelligence;, • Commercially driven, with a strong sense of style and attention to detail;, • Knowledge of other languages is a plus;, • Able to work independently while also leading and developing your team. What We Offer: • A central role in a growing international luxury brand;, • A refined and professional work environment;, • Competitive salary aligned with experience and market;, • An attractive performance-based bonus structure;, • Opportunities for progression within FRATO’s international network. Apply Now: Please send your CV and a brief cover letter to: Subject line: Application – Showroom Manager Design Centre, Chelsea Harbour

Department Manager | Amazing Multi-product retailer | Salary up to £27,000 + Bonus and Benefits We have a fantastic opportunity for a Department Manager to join a retailer who are continuing to expand and open new stores! This role is a great chance to join them as they grow, they are a fast-paced retailer with a great reputation for service and products! We are looking for a Department Manager that is passionate about delivering exceptional levels of customer service as well as maintaining strong brand standards at all times across the store. We are keen to speak to people who have experience as an department manager, supervisor or team leader coming from service focused retailers where you can bring energy and drive! As Department Manager, your responsibilities will include the following: • Assist the store manager in leading and developing a great store team, • Driving customer service standards in your store., • Driving sales in store and ensuring site profitability., • Ensure company and product brand standards are maintained as well as adhering to H&S guidelines., • Achieving store and company KPI's., • Keeping up with current trends, including competitor analysis. Our client's Department Manager role is the ideal opportunity if you are looking to join a customer focused brand. To be successful for this position you will have experience in a strong retail environment. In this role, you will be working with a great retailer with huge amounts of opportunity to progress in your career. This role comes with a competitive salary and bonus potential! Please apply now for this exciting Department Manager role with your most up to date CV Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics BBBH34606

About us Nobody’s Child is for the free thinkers, the dreamers, and the go-getters. Since 2015, we’ve been creating clothes that feel as good as they look, for people who embrace individuality, live with purpose, and want to leave the world a little better than they found it. Over the past decade, we’ve grown through creativity, bold ideas, and conscious choices and our values remain the same today. About you We’re looking for an experienced Supervisor to join our Flagship Store in Covent Garden on a full-time, flexible basis. As a key team member and brand ambassador, you’ll deliver exceptional customer experiences, champion our values of sustainability and conscious fashion, and help lead a passionate in-store team to success. You’ll play a pivotal role in driving performance, supporting team development, and ensuring every customer leaves feeling inspired by both our products and our mission. Your Day-to-Day Sales & Customer Experience • Create a warm, personalised shopping experience where every customer feels welcome and valued, • Lead by example to drive sales, maximise customer interactions, and encourage upselling and cross-selling, • Build strong product knowledge within the team, with a focus on Nobody’s Child’s collections, sustainability efforts, and bestsellers, • Handle customer queries and complaints with professionalism, empathy, and a solution-focused approach Team Leadership & Development • Support the Store Manager and Assistant Manager in delivering sales targets and store KPIs, • Help train, mentor, and onboard new team members—embedding our ethos and service standards, • Motivate and inspire colleagues to deliver outstanding service and represent the brand with confidence, • Step up as Duty Manager in the absence of senior management, overseeing daily operations and maintaining communication with the Area Manager, • Actively contribute to our company’s commitment to environmental and social responsibility by integrating sustainable practices into everyday work. This includes minimising waste, promoting responsible sourcing, supporting our circular economy initiatives, and encouraging customers and colleagues to make choices that align with our sustainability values. Every team member at NC plays a role in helping us reduce our environmental impact and create a positive legacy for our communities and the planet Store Operations & Visual Merchandising • Maintain high visual and operational standards, ensuring the store is clean, well-stocked, and on-brand, • Oversee stock management, including replenishment, deliveries, and inventory accuracy, • Support daily till operations, including refunds and end-of-day procedures, • Ensure fitting rooms and till areas are always tidy, organised, and customer-ready What You’ll Bring • Proven leadership experience in a fast-paced retail environment, • A genuine passion for sustainable fashion and our mission, • Strong communication, organisation, and team management skills, • A proactive, hands-on approach with a focus on delivering results If this sounds like your next opportunity, please apply and we will be in touch! At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey.

To use effective planning and organisational skills to successfully implement the retail plan. Pension scheme• EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support. Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially

Working with JOSEPH We are looking for talented individuals for our concession store at Selfridges London. As a Store Manager, you will lead, support, coach, challenge and empower your team to achieve the Company’s objectives through example setting, clear targets, training, excellent customer service expertise and effective merchandise presentation skills. You will work to ensure that the Company’s Values and objectives are embodied to ensure a seamless shopping experience for the client. The ideal candidate will have a positive and proactive approach to store administration and operations while ensuring that store and the team are engaged and motivated to consistently meet the Company’s standards and expectations. Key Responsibilities and Duties: This will include but is not limited to: Sales & Commerciality: • Drive sales in-store, exceeding Company's expectations., • Develop strong clienteling initiatives., • Manage budgets and suggest commercial solutions., • Ensure team understands commercial objectives. Customer Service: • Lead by example with brand knowledge and service., • Maintain high sales and service standards., • Handle customer concerns effectively., • Embody luxury service and Company Values. Leadership: • Set and manage team KPIs., • Develop succession plans., • Coach and mentor employees., • Manage employee relations effectively., • Promote a professional environment and positive mental health., • Own recruitment, training, and development. Store Operations: • Maintain Model Store Framework standards., • Conduct stock take and manage stock effectively., • Ensure health & safety is maintained in store., • Manage store administration and asset security., • Maintain housekeeping and safety standards. Key Skills & Experience: • Extensive luxury retail experience., • Strategy development and commercial knowledge., • Collaboration with key stakeholders., • Strong clienteling and sales track record., • Proficiency in POS and store systems., • Exceptional organizational and managerial skills., • Performance and employee relations management., • Relationship building and effective communication., • Training and development expertise., • Resilience, positivity, and innovation., • Initiative, problem-solving, and accountability., • Excellent time management and attention to detail. JOSEPH Company values Uncompromising We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time. Integrity How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles. Attention to detail. Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers. Restless Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward. At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor. By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.

M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry. M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors. The Job For our branch M-Cube UK we are looking for an experienced Technical Lead and Solution Design Manager. Leading the M-Cube UK Technical Team, this position is fundamental to the Solution and Product Definition Strategy and supports the sales process from a technical perspective, both pre and post sales. This position requires a solutions-driven individual with strong technical expertise and the ability to collaborate across teams and external partners. Strong management skills are crucial, with the individual being able to drive solutions, proactively seek information, manage multiple tasks and be very confident when speaking with customers / suppliers. Main responsibilities • Face to face and remotely consult with clients, current and potential, to help define their project requirements., • Manage and coordinate technical design phases to meet customer needs., • Proactively coordinate and activate resources as needed to achieve project goals., • Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery (to validate reliability and after-sales management), and Content Production (for cost analysis)., • Collaborate with the Sales team on proposals and support pitches, ensuring solutions are cost-effective, appropriately designed, and aligned with customer requirements., • Coordinate and maintain relationships between M-Cube and various stakeholders., • Design, suggest and test / implement new solutions., • Provide remote and onsite support for installations., • Produce technical documentation and manuals., • Be driven by successful results, ensuring a professional manner from initial meeting to conclusion., • Manage a small, focussed team., • Follow Product Guidelines and stay aligned with market trends, competitors, and internal strategies. Essential Skills • At least 3 years of experience working for an AV System Integrator., • Motivated, determined and confident decision-making skills., • Client communication skills, acting as a primary point of contact and representing the company professionally in meetings and on-site visits., • Ability to coordinate and maintain relationships with clients, stakeholders, and internal teams., • Strong organisational skills, with the ability to manage multiple projects simultaneously., • Expertise in digital and interactive Audio/Video Hardware and Software. Specifically, LED, LFD screens and content management systems., • Extensive experience using Microsoft Office tools, especially Excel, Word, Power Point., • Infrastructure Knowledge, basics of networking (LAN/WAN, VPNs, Firewalls)., • Fundamental Understanding of Mechanical and Electrical engineering., • Small Scale Audio Design and Commissioning., • Experienced in creating technical proposals, diagrams, and presentations., • Strong problem-solving skills to address customer complaints and implement effective resolutions. Desirable Skills • Experience with some or all the following: Autocad, Visio (or similar), Solidworks Our offer • A salary in line with experience and market conditions, • Opportunity to work with a driven, passionate, talented team, • A position in an international company with an innovative and dynamic environment, • Company hybrid working policy Worksite Central London

Mode is proud to be partnered with a prestigious luxury fragrance brand seeking an experienced and dynamic Assistant Store Manager to support the day-to-day running of a high performing Flagship retail store on Bond Street. Previous experience in retail management or a supervisory role, ideally with

As an Assistant Store Manager, you will support the Retail Manager in leading the team, overseeing boutique operations, and driving commercial success, while ensuring every client receives an exceptional and personalised experience. Previous supervisory or management experience in luxury or premium

Mode Search is proud to be partnering with a renowned luxury retailer to appoint an experienced Customer Success Lead / Manager. We are seeking a strategic and commercially minded customer experience professional to lead and evolve the digital service proposition for one of London’s most iconic retail destinations. This is a pivotal role within a heritage brand entering a bold new chapter — following a full store transformation, refreshed product curation, and a renewed focus on client connection across all touchpoints. Our client has made significant investment into elevating their brand presence — reimagining their flagship store, redefining the customer journey, and setting new standards in luxury retail experience. As Customer Success Lead / Manager, you will play a key part in shaping how the brand’s online service reflects this next-generation vision of luxury. The Role: • Partner with the Digital Director to lead the online customer service strategy and delivery., • Manage and develop the relationship with the external customer service provider, setting clear targets, KPIs, and service standards., • Define and implement customer service frameworks, tone of communication, and escalation procedures., • Collaborate cross-functionally with stakeholders across Digital, eCommerce, Supply Chain, and Operations to ensure a seamless customer journey., • Take ownership of complex customer issues and ensure swift, brand-aligned resolution., • Design and refine customer service policies, procedures, and performance reporting., • Lead, coach, and inspire internal team members while fostering strong collaboration with third-party partners. Requirements: • Significant experience in customer success, service management, or digital operations, ideally within retail, eCommerce, or luxury., • Proven experience managing third-party service providers and driving measurable performance outcomes., • Strong stakeholder management and communication skills with the ability to influence cross-functional teams., • Demonstrated leadership and team management experience., • Commercially astute, data-driven, and passionate about enhancing the customer journey., • Ideally based in Central London, with flexibility to work onsite when required. To apply, please send your CV to or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted.

Job Title: Senior Store Stylist Department: Retail Contract type: Full time, permeant contract Location: Cadogan Place Chelsea, London About us: The Fold is a British womenswear brand redefining modern luxury workwear for today’s career woman. With a multi-channel presence—led by e-commerce and with 2 London stores in Chelsea and the City, we’ve built a loyal global following particularly in the UK and US. Together with our investors, we’re ready for further international growth expanding our mission to empower women worldwide! Role Purpose: Providing exceptional customer service and styling advice whilst demonstrating strong selling techniques to achieve sales KPIs and build a client base. Supporting the Manager and team with driving sales KPI’s and general store tasks. Areas of responsibility: 1. Customer Service and Sales KPI’s • Be highly confident with one on one and personal styling appointments and tailoring styling approach to customers, • Build outfits / style the collection with clients, • Oversee full alteration process from start to finish, • Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling, • Work alongside with the rest of the team to achieve and improve sales targets and provide training/coaching as and when required., • Guide the team, observe and provide coaching and feedback to deliver the Fold’s gold standard across; VM, stock presentation, aesthetic and brand representation., • Ensure the team are going above and beyond to meet the needs of our customers and consistently deliver the best customer experience. 2. Client base Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis Capture client’s preferences to tailored follow ups and information via CRM system Be proactive in building recognition of The Fold Support with brand events Support Store stylists with building and maintaining their client base 3. General store tasks & team support • Oversee day-to-day processes and ensuring all the daily tasks are delivered to high standards, such as alterations, POS, customer contact, customer care team interaction and delivery., • Organise the daily run maintaining a positive and tidy environment in both the front and back of house., • Complete the opening/closing checklist at the beginning and end of each day., • Support with general stock management, including deliveries, replen and monthly stock takes e.g. 10 cycle counts a week and report results., • Organise and delegate workload to the team. Have a 360 view on what tasks needs to be actioned on the shop floor and stockroom., • Have up to date brand and product knowledge to style the collection with customers, • Support the VM specialist with VM moves to ensure they are aligned with new monthly drops About You: • Have previous experience of sales in store, boutique, styling or a similar environment, • Be familiar with high-end sales processes, behaviours, customers and brands, • Be passionate about styling and building customer relationships, • Be a committed energetic, motivated contributor to the team, • Going above and beyond the role with a proactive attitude, • Have a strong understanding of KPIs within a retail environment, • Understand the importance of styling as well as the behind the scenes/administrative aspects of the role Benefits of working with The Fold: • 25 days holidays including bank holidays, • Buy additional holidays., • Employee Assistance Programme, • Salary sacrifice scheme for pension, groceries & childcare, • Pension scheme, • Enhanced maternity pay, • Uniform allowance per season, • A friends and family discount policy with 50% off full retail price., • Bike to work scheme, save on the cost of bikes and equipment., • Summer Friday hour, • Fully stocked snack cupboards, fruits and coffee & tea, • Regular Social Events Unfortunately due to the number of applications we receive, we are only able to respond to those that are successful to the next stage. Diversity and Inclusion We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

Pyou UK, an International Recruitment Agency, is delighted to partner with a prestigious Spanish Premium Brand specialising in high - quality, hand crafted leather footwear, to recruit a motivated and customer-focused Store Manager and Assistant to Store Manager. We are looking for an experienced and driven Store Manager to lead our boutique, representing a brand internationally recognised for its high-quality, hand-crafted leather footwear – renowned for style, comfort, and durability. This is a fantastic opportunity for someone with a strong background in premium retail, a passion for footwear, and proven ability to drive results. Key Responsibilities: • Lead, motivate, and inspire the store team to deliver exceptional client experiences., • Achieve and exceed KPIs and sales targets, taking proactive measures when performance requires adjustment., • Personally engage in sales on the shop floor, delivering outstanding service and developing long-term client relationships., • Monitor store performance, analyse results, and implement strategies to increase traffic, conversion, and average transaction value., • Ensure the store reflects the brand identity through excellent visual merchandising and operational standards., • Recruit, train, and develop team members to build a high-performing sales culture., • Collaborate with HQ and regional management to report on performance and implement business initiatives. Requirements: • Minimum 3–8 years of experience as a Store Manager or Assistant Manager in luxury/premium retail., • Strong knowledge of KPIs, sales reporting, and performance management., • Excellent leadership and team management skills, with the ability to coach and inspire., • A natural salesperson with exceptional communication and clienteling skills., • Organised, analytical, and proactive in identifying business opportunities. We Offer: • A competitive salary and performance-based incentives., • The opportunity to represent a prestigious brand with international recognition., • Career development within a growing and dynamic company. Are you interested in this position? Please proceed with your application here or send us your CV to Pyou is the international brand of Lavoropiù Group, a leading Italian company in the Human Resources sector. At Pyou UK, we offer various services and projects for individuals and companies in employment and professional growth. Thanks to our international team of experienced and dedicated professionals from different countries, we provide global coverage in recruitment processes. This form is solely for the purpose of providing our recruitment services to candidates. All personal data collected through this form will be processed by Lavoropiù UK Limited (Data Controller) only for this specific purpose in accordance with the GDPR and the Data Protection Act (2018). Lavoropiù believes in inclusive policies that respect equal opportunities and the diversity and distinctiveness of people. This advertising is aimed at all persons without any form of discrimination. Please do not enter any special categories of data (racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic data, biometric data, data relating to health or sexual orientation). We ask you to read the Privacy Policy () and give your consent to processing in accordance with applicable EU and UK legislation. Be wary of those who ask you, even through advertisements that appear to be related to our brand, to send scans of documents to participate in selections and/or interviews, especially if you include email addresses with different domains in the text. If in doubt, search our website for the contact persons of the branch to get all the necessary information.

Project Manager - Luxury Retail Architecture We are seeking an experienced Project Manager to lead luxury fashion retail projects from RIBA Stage 2 onwards, taking ownership of design development, statutory approvals, construction delivery, and store handover. You will be the primary point of contact for high-profile clients, managing projects valued between £350,000 and £2M+, while leading cross-functional teams to deliver cutting-edge retail spaces that elevate brand identities and create immersive customer experiences. This role requires someone who can operate at both strategic and operational levels, balancing creative vision with technical delivery, commercial awareness with regulatory compliance, and client expectations with practical constraints. About ML Projects: ML Projects is a London-based architectural project management practice specializing exclusively in high-end luxury retail fit-outs for prestigious brands across the UK and Europe. We manage the complete journey from concept through to store opening, delivering exceptional retail spaces through expert coordination of design development, regulatory approvals, construction delivery, and seamless client handovers. Founded on principles of professional integrity and teamwork, we take pride in bringing our clients' creative visions to life through exceptional project management and execution. Our inclusive culture fosters an environment where professionals can thrive and develop their skills as part of close-knit project teams working on flagship stores, shopping malls, boutiques, and innovative retail concepts. Key Responsibilities: Project Leadership & Delivery • Manage complete project lifecycle from design development through construction to handover and commissioning, • Lead multiple concurrent retail fit-out projects with individual values ranging from £350,000 to £2M+, • Ensure adherence to client design intent, brand standards, and project requirements throughout all phases, • Oversee construction progress through regular site visits, swiftly resolving any conflicts., • Manage project handovers including snagging coordination, O&M documentation, commissioning certificates, and consent to trade processesRegulatory & Statutory Compliance, • Manage Building Control submissions and maintain ongoing liaison with Building Control Approved Inspectors, • Coordinate CDM compliance including F10 notifications, Construction Phase Plans, and Health & Safety File compilation, • Manage License to Alter applications with landlords and freeholders, understanding statutory notice periods, • Ensure compliance with UK Building Regulations (particularly Part B - Fire Safety, Part L - Conservation, Part M - Access), • Navigate Listed Building applications and Conservation Area requirements when applicableTechnical Coordination & Consultant Management, • Lead cross-functional teams of 2-3 architects/designers/junior PMs plus external consultants, • Appoint and manage specialist consultants (MEP, Structural, Fire Engineers, Principal Designer, Acoustic Consultants), • Prepare technical specifications and coordinate with specialist contractorsProcurement & Commercial Management, • Prepare Bills of Quantities (BOQ) and manage tender processes, • Track project expenditure against CAPEX budgets, flagging variations and maintaining financial forecasts, • Understand cost implications of design changes, programme delays, and specification variationsClient & Stakeholder Management, • Serve as primary client contact, managing expectations and ensuring exceptional service delivery, • Prepare professional reports, presentations, and client-facing communication materials, • Chair project meetings and site progress meetings with clients, contractors, and consultants, • Present technical solutions and recommendations to clients and senior stakeholders, • Build and maintain strong relationships with luxury retail brand representatives, • Navigate complex stakeholder landscapes including brand teams, property teams, and retail operationsTeam Leadership & Coordination, • Lead and mentor Project Coordinators and junior team members, • Delegate tasks effectively while maintaining oversight of critical deliverables, • Foster collaborative working relationships with internal teams and external partners, • Develop team capabilities through coaching and knowledge sharingProcess & Systems Management, • Maintain project trackers with accuracy, ensuring they reflect real-time project status, • Ensure project documentation integrity, accessibility, and compliance with filing protocols, • Minimum 3+ years proven experience managing luxury retail or high-end fashion projects in the UK, • Direct experience leading projects through RIBA Stages 2-7 from design development to handover, • Track record managing retail fit-out projects valued £350,000 to £2M+, • Hands-on experience with Building Control submissions for retail premises, • Working knowledge of CDM Regulations 2015 and Principal Designer responsibilities, • Practical understanding of UK Building Regulations and their application to retail fit-outs, • Experience managing consultant teams and contractor relationshipsHighly Desirable, • Experience working across UK & European markets, • Knowledge of international building standards and compliance requirements, • Background with major luxury fashion, beauty, or premium lifestyle brands, • Familiarity with JCT contracts and contract administrationRequired Skills & CompetenciesTechnical Proficiency, • Advanced proficiency in project management software (Smartsheet, MS Project, or similar), • Strong technical literacy - ability to read and coordinate architectural, structural, and MEP drawings, • Understanding of luxury retail fit-out standards, finishes, and installation methodologiesProject Management Capabilities, • Exceptional organizational skills with ability to manage multiple concurrent projects, • Strong commercial awareness with understanding of margin management and profitability, • Ability to develop realistic construction programmes and manage critical path activities, • Experience with risk management, issue resolution, and change control, • Disciplined approach to documentation, reporting, and audit trails, • Strategic thinking combined with attention to operational detailCommunication & Leadership, • Excellent client management and stakeholder engagement abilities, • Strong written communication skills for reports, specifications, and statutory submissions, • Confident presentation skills for client meetings and design reviews, • Proven ability to lead, mentor, and develop junior team members, • Effective negotiation and conflict resolution capabilities, • Collaborative working style with ability to influence across organizational boundariesPersonal Attributes, • Proactive problem-solver who anticipates issues before they become critical, • Calm under pressure with ability to manage competing priorities and tight deadlines, • Meticulous attention to detail while maintaining strategic oversight, • Results-oriented mindset with commitment to quality and client satisfaction, • Professional integrity and ethical approach to project delivery, • Willingness to travel domestically and internationally for site visits as needed

Role specific duties. Store Account Manager Harrods To ensure that the counter achieves targets by driving the team. Duties including but not limited to: • Setting an example for the team., • Ensuring that all daily counter tasks are undertaken., • Figures completion – daily and weekly. Managing targets and their allocation., • Regular stock management, ensuring oos are minimal and to build a relationship with the instore buying to team to support this., • To ensure the counter is adequately stocked with products, keeping an eye on stock levels throughout the day and replenishing where necessary and to ensure products are displayed with current company guidelines., • Ensuring adequate counter cover by ensuring rotas are formatted., • Delegating duties to the team and following up that they have been performed correctly., • Mentoring the team, • Assisting with training new product launches., • To ensure that an excellent level of customer service is always provided., • To actively traffic stop to build brand awareness and ensure that the team also do this., • To provide makeup and skincare consultations., • To book appointments and build ongoing client loyalty. This includes customer database building and communication., • To maintain the counter by cleaning surfaces and display areas daily with provided cleaning materials. Ensuring all consultation areas are always clean and ready to use., • To effectively manage transactions. Stores where required will provide necessary cash handling training., • To lead by example and be an active team member., • To always represent the BY Terry brand in the best possible way. Sales. • To achieve sales targets as set by the company., • To achieve personally and ensure the team also achieve brand items per transaction (IPT) and average pound sale (A£S) expectations., • Currently set at:- IPT = 3. A£S - £150, • To actively promote new launches and promotions., • To track team sales and feedback any sales information as required at the end of each day., • To coach the team to enable them to reach their targets., • To come up with new ideas for event promotions and work with the retail manager to execute these. Dress code and image. • To represent the company whilst at work by wearing our products and dressing in the dress code of the store location. Items should be clean and well pressed with no faded colours. Dress code requirements are discussed further at your brand induction. Working hours Your working hours are set out in your contract. Shift patterns will be confirmed in a monthly rota. You may be required to work such additional hours as may be necessary for the proper performance of your duties without extra remuneration. You are entitled to take an unpaid lunch break of one hour, to be taken at a time agreed by the Company. The Company : "Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day.” - Terry de Gunzburg, Founder. Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’. Our commitment goes beyond luxury - it’s about empowering individuals with skin-loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences. We champion the beauty of every individual, offering an innovative range of high-quality makeup, skincare, and fragrances designed to not only magnify but also improve skin day by day. Our signature products, Baume de Rose and Brightening CC Serum, embody this belief, blending exceptional skincare benefits with exquisite beauty. With offices in Paris and London, BY TERRY is celebrated globally for its innovation and timeless glamour, present in the world’s most prestigious stores and supported by a comprehensive global distribution network. BY TERRY has earned numerous awards, especially for our groundbreaking hyaluronic-infused powders. Join BY TERRY, and be part of a team that values creativity and a commitment to redefining beauty standards. Immerse yourself in a world where every day is an opportunity to inspire and be inspired. Together at BY TERRY, we make it up, we make it real, we make it recur.

Experience working in Luxury fashion retail or a background in bespoke retail. As well as managing the MTO/MTMB timeline, liaising with the Production Department, the Bespoke Manager will be working in collaboration with the retail team and the atelier, and report to the Store Manager. Keep an organ

We offer a vast range of products for your home and garden, with nearly 100 stores across Southern England and a thriving online presence. Lead Your Team to Success: Store Manager Opportunity. Do you thrive in a fast-paced retail environment? Are you passionate about building a strong team and excee

Store Manager (Multi Site) - Luxury Timepieces.An exceptional opportunity has arisen for an experienced Store Manager (Multi-Site) to lead two high-profile retail locations for a prestigious European luxury house renowned for its heritage, craftsmanship, and timeless elegance.As the guardian of the

🛍️ Senior Product Manager | Scheduling & Booking Platform | Household Brand | FTC 🛍️ Role: Senior Product Manager Location: London - 2 days p/w in the office Contract duration: Until the end of 2026 Salary: up to £100,000 Are you an experienced Product Manager? Are you excited by the challenge of transforming a critical business service and embedding product thinking into a growing team? Do you want to work for a popular, well-known retailer? If so, this could be the perfect next role for you! This business is a household name across the UK 🇬🇧 and has significantly matured its product & tech team over the last few years. They are now looking to transform their scheduling and booking platform (a core part of the customer experience that handles over 130,000 requests per year & drive 30-40% of their revenue) into a scalable, integrated, and online-enabled service. 💻📈. As Senior Product Manager you will lead this high-profile transformation project from ideation through to operational execution, working with internal stakeholders, store teams, and external partners. 🏬🛍️ What are they looking for? • A proactive Product Manager with experience driving change in operational systems 🛠️, • Able to work with complex integrations, and internal platforms 🔗, • Skilled in stakeholder management and leading cross-functional teams 🤝, • Customer-focused with a deep understanding of operational workflows 👥, • Capable of managing sensitive change that impacts existing processes while delivering business improvements ⚖️, • Nice to have: experience in retail 🛍️ Key Responsibilities: • Lead the transformation of the scheduling and booking platform over the next 12 months 📅, • Operationalize the platform online and integrate it fully into stores 🖥️🏬, • Manage external partners for scheduling and route optimization 🚚, • Work closely with store teams to ensure smooth adoption of the new platform 👌 This is a high-profile, fixed-term opportunity to lead a critical operational transformation and make a tangible impact on a growing retailer’s core systems. You will work alongside a supportive Product Director and product team and take ownership of the project from start to finish. Please send your CV now for more information on both the role and company. ✉️ 🛍️ Senior Product Manager | Scheduling & Booking Platform | Household Brand | FTC 🛍️

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision – we are building the worlds most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: • Think without limits - Think fast, think fearlessly, and take the team with you, • Own it and back yourself - Own the basics, own your role and own the results Job Description As Retail Media Executive, you will play a key role in the development, activation and measurement of the groups retail media proposition. • Support the advancement of capabilities and understanding of the evolving Retail Media landscape across the business., • You will be a key stakeholder in developing the vision, strategy and on-going strategy of our retail media solution., • You will work closely with our tech partner to develop the technical capabilities of our platform to build towards a best in market proposition., • Work closely with the tech teams on the project management of new onsite and offsite solutions., • Stay close to new technologies that could enhance our proposition., • Work closely with our brand marketing teams to present our retail media proposition to our brand partners across the group., • Work to develop the reporting framework to play back to our brand partners who utilise the platform to provide comprehensive data that encourages repeat usage., • Work closely with the legal & data teams on how to incorporate our first party data into the platform., • Regularly review the performance of our retail media to ensure we are working towards agreed revenue KPI’s. Qualifications • Hands-on experience with retail media platforms, • Proven ability to manage cross-functional projects, • Familiarity with developing performance metrics, dashboards, and reporting frameworks., • Strong analytical and problem-solving skills., • Excellent verbal and written communication skills for internal collaboration and external presentations., • Adaptability to work in a fast-evolving retail media landscape., • Demonstrated ability to work with internal teams and external brand partners., • Experience presenting to and influencing brand partners or clients., • Awareness of emerging advertising technologies and platforms that enhance media propositions., • Experience in monitoring and delivering against revenue KPIs. Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues: Reward, Recognition and Opportunities Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant. Frasers Festival – An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more. CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

We are looking for Store Manager for our store in Bluewater Shopping Centre! This is an exciting time for the business as we continue to invest in our retail offering across the UK. Our Store Managers work closely with colleagues in store and across the business to drive commercial performance and p

Assistant Manager – New Store Opening.We’re seeking an enthusiastic and proactive Assistant Manager to join the leadership team of an exciting new womenswear boutique opening in West London.This is a fantastic opportunity for someone who is passionate about retail, thrives in a fast-paced, colla

Looking for a new opportunity in retail? Want to build your skills, support a great team and help customers feel welcome? Wanting a better work-life balance?.We’re looking for an Assistant Store Manager to help lead one of our busy stores.Help with the day-to-day running of the store.Encourage you

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. We are looking for a dynamic and inspirational Business Manager to lead the LBTY team in Liberty’s London flagship. Launching at the end of 2023 LBTY has already become one our highest-ranking brands and we are looking for a dynamic and driven leader to elevate customer experience, drive sales performance, coach and develop our team of brand consultants and take on an active role in brand development. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package. We are looking for a skilled Manager with Luxury Perfumery experience to join our LBTY fragrance team. Responsibilities: • Create and execute an agile business plan to achieve sales goals. Identify opportunities and implement strategies to maximise sales growth., • Build strong client relationships and implement plans to increase customer recruitment and loyalty though the Liberty loyalty CRM programme., • Accelerate the LBTY services programme and achieve booking targets., • Work interdepartmentally to implement cross category awareness initiatives., • Ensure visual merchandising standards are met at each customer touchpoint throughout the store., • Manage inventory levels, conducting regular stock takes and ensuring stock management processes are in place., • Lead and inspire LBTY team, monitor performance through coaching, regular 1:1s and implementing development plans., • Conduct regular training sessions with teams and key stake holders., • Consolidate consumer insights and feedback on new product development., • Suggest and spearhead impactful customer eventing and gifting initiatives., • Act as brand ambassador at the highest level with exceptional brand knowledge and presentation in line with LBTY brand image. Our ideal candidate will have a solid background of working within luxury fragrance and an exceptional knowledge of fragrance and fragrance brands. You will also possess: Skills: • Analytical skills – ability to analyse sales and suggest effective actions to optimise conversion., • Effective verbal and written communication skills. Excellent interpersonal skills., • Quality customer service skills to anticipate, recognise, and meet customers' needs., • Results orientated, with high drive to meet objectives and standards., • Pursue goals beyond what is required or expected of them., • Identify team development needs and implement action plans to create change., • Guide the performance of others while upholding individual accountability., • Cultivate and maintain extensive informal networks., • Model team qualities like respect, helpfulness, and cooperation., • High attention to detail and organisational skills., • The ability to work autonomously and contribute to the team., • Experience in strategic planning and execution., • Ability to develop financial plans and manage resources., • Ability to sell and reach sales targets.

We are currently looking for Sales Manager to join our UK team. This is an exciting opportunity for individuals eager to advance their careers in a fast-paced, high-growth environment while making a meaningful impact on our business from day one.We’re seeking driven, ambitious professionals who thrive in dynamic settings and are passionate about delivering results. Experience in the consumer electronics industry is a strong plus, and we’re committed to investing in the right people for long-term growth within the company. Key Responsibilities: 1.Manage and grow relationships with industry-leading retail partners through phone, email, video, social media, and in-person meetings. 2.Develop and execute business plans and promotional strategies aligned with internal KPIs and revenue targets. 3.Build strong cross-functional relationships with key customer stakeholders across commercial, buying, supply chain, operations, and store support teams.Lead commercial negotiations on pricing, promotions, and supply terms to drive Net Sales and Operational Profit. 4.Analyse sales data, generate forecasts, and manage budgets to optimize performance. 5.Work closely with the Operations team to align demand planning with inventory availability. 6.Provide accurate, timely reports to the Sales Leader and relevant internal departments. 7.Collaborate across teams, including Marketing, Product Management, Sales Admin, Customer Service, Logistics, Credit Control, and Finance.Stay up to date on market trends, competitive landscape, and customer insights. 8.Travel as required for customer meetings and trade shows.Be based on-site in our Watford office 4 days per week (Friday is WFH).

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking a Account Manager for Creed in the Bentalls Kingston, to join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week. ✂ Purpose of the role As an Account Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors. This role is responsible for every aspect of the day-to-day management of the Creed counter, achieving sales and service targets to achieve a standard of luxury retail excellence. Line of Reporting Reporting directly to the Sales & Education Manager, the Account Manager is to ensure a seamless and exceptional customer experience. Day to Day Key Responsibilities Your duties will include but not be limited to the following: Creating a Luxurious Customer Experience: · Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service. Sales and KPI Achievement: · Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience. Operational Excellence: · Maintain operational excellence, driving sales and profitability. Clienteling Skills: · Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events. Sales Planning and Review: • Develop and implement a robust sales plan, setting financial targets and KPIs., • Manage stock levels., • Stay informed about retail industry trends and competitor activities. Skills/Experience Required We are seeking candidates with the following qualifications: • Previous retail sales management experience, preferably in a luxury environment., • High attention to detail and creative problem-solving skills., • Experience in client/customer interactions., • Proficiency in MS Office programmes. Key Personal Qualities We are looking for individuals who: • Are highly organised team players with effective communication skills., • Are eager to learn and share knowledge., • Demonstrate a proactive and flexible approach., • Exhibit excellent time management, organisational, and prioritising skills. Location This role is based in Bentalls Kingston ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Concession Manager – Central London - Premium Womenswear Salary: Up to £47,000 + Bonus (£60k+ OTE) Location: Central London Department Store We’re representing an iconic luxury fashion house known for its refined aesthetic, timeless collections, and immersive retail experience. As the brand continues to evolve and expand its retail presence, we’re seeking an experienced and commercially driven Concession Manager to lead one of its flagship London boutiques. This is an exceptional opportunity for a dynamic retail leader with a passion for luxury fashion, an entrepreneurial mindset, and the ability to inspire teams to deliver exceptional results. The Role As Concession Manager, you’ll take ownership of all aspects of store performance — leading, motivating, and developing your team, driving sales, and delivering an exceptional client experience. You’ll blend strategic thinking with hands-on leadership, ensuring operational excellence and cultivating a sophisticated store environment that embodies the brand’s values. Key Responsibilities Commercial & Sales Performance • Drive and exceed sales targets through effective team leadership and personal sales impact., • Implement strong clienteling strategies to enhance revenue and build lasting relationships., • Analyse commercial data and competitor activity to identify opportunities and shape strategy., • Manage budgets, address underperformance, and deliver commercial solutions., • Deliver a seamless, high-touch luxury experience across every client interaction., • Leverage CRM insights to tailor recommendations, anticipate client needs, and deepen engagement., • Lead initiatives such as personalised outreach, VIP events, and re-engagement campaigns to drive loyalty., • Coach the team to use data-driven insights to enhance service and identify key commercial moments., • Lead, coach, and inspire a high-performing team to deliver exceptional service and commercial results., • Set clear KPIs, provide regular feedback, and foster a culture of accountability and excellence., • Proactively address challenges and maintain a positive, high-performing environment., • Ensure the highest visual and operational standards across the store in line with brand guidelines., • Oversee stock management, minimising loss and supporting accurate stocktake processes., • Ensure compliance with all health, safety, and company policies., • Maintain excellent store organisation, administration, and operational performance. About You • Proven experience managing a premium or luxury retail store, with a strong commercial track record., • Confident leader with excellent coaching skills and the ability to inspire and develop high-performing teams., • Expert in clienteling, CRM, and delivering exceptional customer experiences., • Strategic thinker with strong problem-solving skills and a hands-on, solution-focused approach., • Highly organised, detail-oriented, and resilient in a fast-paced retail environment. Why Join This is a rare opportunity to lead a flagship boutique for one of the most respected names in luxury fashion, shaping its commercial success and delivering unforgettable client experiences. You’ll join a brand that invests in its people, offering career development opportunities, generous product discounts, and access to exclusive events and benefits. Apply now to take the next step in your luxury retail leadership career.

Demand Planning Supervisor (Retail) Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Demand Planning Supervisor – UK Retail Business acts as the country lead for demand planning, responsible for forecasting, stock planning, and allocation across all UK stores. Reporting to the Regional Supply Chain Manager, the role ensures that UK stock flow aligns with merchandising priorities and retail performance requirements. The Supervisor will manage a small team of demand planning coordinators, focusing on day-to-day oversight, workload allocation, and accuracy of planning output. The role is hands-on, balancing team management with direct responsibility for analysis and operational execution. Responsibilities • Act as the UK country lead for demand planning, aligning with regional supply chain strategy, • Manage a small team of demand planners/executives, overseeing daily tasks and ensuring high-quality planning output, • Produce and maintain accurate forecasts for the UK retail business, reflecting promotions, launches, and seasonal demand, • Oversee store-level allocation and replenishment to maintain availability while avoiding overstocking, • Review sales, inventory, and forecast accuracy regularly, highlighting risks and proposing adjustments, • Partner closely with merchandising and retail teams to ensure demand plans support commercial initiatives, • Supervise quarterly and annual inventory counts for UK stores, • Provide reporting and insights to both country and regional management Required Qualifications • Bachelor’s degree in Business, Supply Chain, or related field, • 5 years of experience in demand planning, supply chain, or retail inventory management, • Experience in supervising or coordinating a small team, • Strong analytical skills with advanced Excel proficiency, • Clear communication skills in English, with the ability to work effectively across functions, • Detail-oriented and organised, with the ability to manage multiple priorities under pressure Desirable but Not Essential • Experience in the toy industry or pop culture retail sector, • Familiarity with the UK and European retail landscapes, • Understanding of designer toy and collectible trends, particularly in the art toy market, • Experience in ERP systems, demand planning, or forecasting software If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Branch Manager - Steve Madden, White City WE NEED YOU TO: • Ensure service standards are consistently met in your store, through regular team motivation, training and development, • Be a mentor for your team by demonstrating service standards and leading by example, • Ensure store and company sales targets are consistently achieved by setting and monitoring these for your store and team, • Regularly monitor your teams’ KPIs and performance, putting plans in place for further development as and when needed, • Ensure operational objectives of the store and company are upheld and maintained, • Ensure all policies and procedures are consistently maintained through high standards of compliance at all times, • Maintain strong relationship with senior stakeholders and area manager by providing regular update, • Recruit and onboard talent for your store, whilst working with the HR talent team, • Regularly communicate store activities with Regional Management & team, • Maintain a high-performance team through regular one- to-one meetings., • Build and maintain excellent customer relationships for repeat business, • Manage and maintain staff rotas and meet payroll budgets, remaining reactive to trading patterns, Christmas & sales, • Monitor and manage stock deliveries, • Work with head office merchandising team to ensure restock accuracy, • Coordinate store stock take and main stock accuracy standards, • Plan, organise and execute impactful store promotions to boost overall sales for store, • Protect the Kurt Geiger brands and ensure all team members meet personal presentation standards and policies., • Ensure your store and team maintains excellent visual presentation of store which is consistent with company/VM guidelines, • Keep up to date with new fashion trends, • Be an ambassador for your team and store Requirements • Previous retail management experience, • Strong understanding of fashion trends and brands, • Possess a strong sense of leadership, • Excellent communication skills, • Ability to stay composed during stressful situations, • Ability to create and sustain great relationships, • Experience in setting team targets and driving sales, • To be immaculately presented and representative of the brand Benefits • Competitive basic hourly rate, • Generous bonus structure, • Amazing employee discounts, • Fabulous shoes!

Recruit, train, and develop store managers and retail teams. Regular store visits, weekly calls, and managers’ meetings to keep performance on track. Join a leading name in organic beauty and wellness as UK Area Manager based in London.

Senior National Account Manager (Grocery) – Top 5 Spirits Producer Field-Based | Competitive Salary & Package This is an exciting opportunity to join a global premium spirits business with a portfolio of some of the world’s most admired brands. With ambitious growth plans across the UK, the company is looking for a commercially astute Senior National Account Manager to take ownership of key grocery customers and drive performance through best-in-class trading relationships and brand activation. The Role As Senior National Account Manager, you will: • Own and deliver commercial performance across your customer base, driving sales, contribution, and share growth in line with budget and long-term strategy., • Build strong and collaborative relationships with key grocery accounts, negotiating JBPs and ensuring compliance to agreements., • Work cross-functionally with category, finance, customer marketing, NRM, and supply chain teams to deliver customer-centric plans that balance brand equity with sustainable profit., • Execute pack, price, and promotional strategies that optimise distribution, visibility, and activation., • Manage forecasting, investment, and spend with rigour to deliver ROI and protect profitability., • Champion brand activation standards in-store, ensuring plans are executed to the highest level. About You We’re looking for a candidate with: • Proven experience managing Top 4 grocery retail accounts within drinks or wider FMCG., • Strong commercial acumen with the ability to balance brand building and value delivery., • Excellent negotiation and relationship-building skills, with experience delivering JBPs at senior buyer level., • A track record of working cross-functionally to deliver sales and share growth., • High standards of financial and operational control, ensuring accountability on forecasting, pricing, and spend. Why Join? • Be part of a globally recognised drinks company with a premium brand portfolio., • Take full ownership of high-profile grocery accounts, with the autonomy to shape plans and deliver growth., • Work alongside a collaborative commercial team that values development, performance, and engagement., • Competitive salary and benefits package. Please get in touch with Kayleigh or click “Apply Now” to be considered for this vacancy. 📞Call: 020 7871 8000 💻Email: The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Our client is looking for a retail sales manager or department manager to join their team in this fast paced, high sales revenue arena. The company is known for its great culture and how they treat their teams. Are you a people focused leader who can motivate and influence a large retail team in multiple sites to drive service, engagement and sales? Do you love retail but would like to have more weekends off? Our client is a global leader in luxury retail who can offer great training, accelerated progression and the opportunity for a great work/life balance. You may come from any retail background, as long as you can demonstrate a genuine people focus and a proven ability to make a real impact on your team’s performance, motivation, and job satisfaction. While experience in service-led or luxury retail would be ideal, what truly matters is your personality, leadership style, and passion for developing others. Whether you’re an Assistant Manager, Store Manager, Floor Manager, or Team Leader, we’re open to all levels — the role scope will depend on the size and structure of the operation and the teams you’ve led. In return, the company offers a competitive salary of up to £36,000, complemented by a performance-related annual bonus of up to £4,500. There is a generous benefits package including 33 days holiday, 6% matched pension, life assurance to name a few. This company can offer a clear progression plan whilst offering every other weekend off! Keen to find out more?

Supporting the Store Manager with day-to-day operations, retail performance and team development. Deputising in the absence of the Store Manager. Assistant Manager | Flagship Store | Covent Garden | Up to £35,000 DOE + Benefits.

Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism Senior Sales Manager is a true ambassador of the Company. The role will take the ownership to lead, coach and build Client relationships. You will be responsible to motivate your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service as well as the close supervision of managers. SALES • Deliver budgeted sales., • Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders., • Understands the importance of Host Store and other concession relationships which is constantly maintained., • Take initiative and ownership to act instinctively to improve the business., • To invest time to review your brand performance to enhance your commercial decisions., • Contribute towards the development of the department in line with consumer demands and business opportunity., • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours., • Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE • Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones., • Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard., • Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE • Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy., • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Invest time in the development of your management team so that they are able to perform to their best ability., • Have positive relationships with co-workers and Group General Manager., • Create a positive and togetherness across all areas of the floor by championing this daily., • Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership OPERATIONS • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Take ownership of the daily hygiene ceremony and that it is being carried out., • Ensure the opening and closing standards are completed daily., • A full understanding of the operations and back of house standards (including stock room). KPIs • Meet sales in line with Company target., • Achieve Host Store and Company Sales, Mystery Shopper, Productivity target., • Achieve retention and labour turnover target., • Contribute to achieve payroll target., • Audit at +/- 0.3% or below., • Meet event targets (% sales revenue)., • Meet and exceed the 10% target or above for client book sales. BENEFITS OF JOINING THE TEAM: • Competitive basic salary, • Generous bonus structure, • Pension Scheme, • Gorgeous shoes each season, • Amazing employee discounts Our Culture We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. We Are One For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism

HR & Talent Specialist - UK Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate POP MART is seeking a hands-on and driven HR & Talent Specialist to support our rapid retail expansion across the UK. The role is heavily focused on recruitment for new store openings and employee relations case management, while also strengthening day-to-day HR operations. The successful candidate will play a central role in building our retail teams, ensuring smooth hiring processes, and supporting managers with people issues. This is an excellent opportunity for someone who enjoys a fast-paced environment, balancing high-volume recruitment with frontline HR casework. Responsibilities Talent Acquisition & Store Expansion • Lead end-to-end recruitment for retail teams, including planning, sourcing, interviewing, and onboarding, • Manage high-volume recruitment for new store openings, including recruitment days, assessment centres, and seasonal ramp-ups, • Partner with retail managers to define headcount needs and deliver talent pipelines on time, • Build talent pools and maintain relationships with candidates to support future growth, • Promote POP MART’s employer brand to attract strong retail talent in a competitive market Employee Relations & Case Management • Act as the first point of contact for employee queries and workplace issues within retail teams., • Support the HR Manager in handling ER cases, including performance management, absence, grievances, and disciplinary procedures, • Ensure ER cases are managed fairly, consistently, and in compliance with UK employment law, • Coach and guide store managers on people management practices to reduce ER risks HR Operations & Compliance • Maintain accurate employee records and ensure compliance with UK employment law and GDPR, • Support HR processes such as contracts, policy reviews, and audits, • Prepare reports on recruitment activity, turnover, and ER trends to support decision-making Onboarding & Engagement • Deliver onboarding programmes to ensure smooth integration of new retail hires, • Support employee engagement initiatives and assist with follow-up action planning, • Contribute to building a positive workplace culture across retail and office teams Required Qualifications • Degree in Human Resources, Business Administration, or a related field, • 3+ years of experience in HR or recruitment, ideally with exposure to both retail hiring and ER case management, • Proven ability to deliver high-volume recruitment within tight deadlines, • Solid understanding of UK employment law, particularly in relation to ER cases, • Strong communication and interpersonal skills, with the ability to influence and build trust, • Highly organised, with the ability to manage multiple priorities in a fast-paced environment, • Professional, discreet, and confident in handling sensitive information, • Fluent in English, both spoken and written Desirable but Not Essential • Previous experience in retail, hospitality, or another high-volume, customer-facing industry, • Experience supporting store openings or multi-site operations, • Familiarity with HRIS, ATS, and recruitment platforms If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.