Visual merchandising jobs in United Kingdom

Visual Operations Executive - London. The Visual Operations Executive is responsible for the seamless operational execution of visual merchandising strategies across all retail locations.

The Company The Outform Group is an award‑winning global innovation agency. We partner with some of the world’s most recognisable brands and retailers to transform customer experience through insight, technology, and creativity. Our ambition is to be revered as the agency shaping the Future of Retail, and in EMEA we continue to grow with pace and purpose. The Opportunity We are seeking a highly organised and proactive Fulfilment & Portal Coordinator to join our team. This role is essential to ensuring the smooth operation of our spare parts fulfilment ecosystem, supporting retail display programmes across EMEA. You will be the guardian of our fulfilment portal, ensuring accuracy, efficiency, and exceptional service for our clients and retail partners. The Role This role is responsible for monitoring, maintaining, and optimising Outform’s spare parts and fulfilment portal. You will manage stock levels, process maintenance tickets, coordinate replacement parts, and ensure timely fulfilment to stores or installation engineers. A detail‑driven coordinator with strong communication skills, you will act as the operational backbone of our after‑sales support function. Job Title: Fulfilment & Portal Coordinator- Beauty Reporting to: Beauty Services PM Location: London or Fleet, UK Hours of Work: 9am – 5.30pm, 37.5 hours per week Key Responsibilities Portal & Stock Management Portal oversight — Monitor and maintain the spare parts fulfilment portal, ensuring all data is accurate, up to date, and aligned with live retail display programmes. Stock level management — Track inventory levels across all spare parts, identifying replenishment needs and coordinating with internal teams to maintain optimal stock. Data accuracy — Ensure product codes, descriptions, imagery, and technical information are correctly maintained within the portal. Reporting — Generate regular reports on stock usage, ticket volumes, fulfilment timelines, and recurring issues. Maintenance Ticket Handling Ticket triage — Receive and assess maintenance tickets submitted by clients or retailers, identifying the issue and determining the appropriate response. Replacement coordination — Arrange dispatch of spare parts either directly to stores or via an installation engineer, depending on the complexity of the issue. Issue resolution — Liaise with internal teams (production, engineering, logistics) to resolve technical or fulfilment‑related queries. Client communication — Provide clear updates to clients and retailers on ticket status, expected delivery times, and next steps. Operational Coordination Process optimisation — Continuously review fulfilment workflows to improve speed, accuracy, and customer experience. Cross‑functional collaboration — Work closely with logistics, warehouse, engineering, and client services teams to ensure seamless fulfilment operations. Quality assurance — Ensure all dispatched parts meet Outform’s quality standards and are packaged appropriately for safe delivery. Engineer scheduling — Coordinate with installation partners when on‑site support is required. Client & Retailer Support Relationship management — Build strong working relationships with clients and retail partners, ensuring a high‑quality after‑sales experience. Guideline adherence — Ensure all fulfilment activity aligns with retailer requirements, store processes, and visual merchandising standards. Service excellence — Act as a trusted point of contact for all spare‑parts‑related queries, ensuring timely and professional communication. Key Skills and Experience Proven experience in retail operations, after‑sales support, logistics coordination, or fulfilment management. Strong understanding of inventory systems, ticketing platforms, or portal‑based workflows. Excellent communication and stakeholder‑management skills. High level of accuracy, organisation, and attention to detail. Ability to multitask and prioritise in a fast‑paced environment. Proficient in Microsoft Office Suite and comfortable learning new digital tools. Analytical mindset with strong problem‑solving abilities. Proactive, self‑motivated, and committed to delivering exceptional service. Package Salary: Competitive, depending on background and experience Benefits: 5% company pension contribution Private healthcare and Medicash plan Death in Service (DIS) insurance 27 days holiday EMEA Bonus

Company Description Hayley Menzies is a London-based contemporary luxury fashion brand, specializing in silk garments, knitwear, and timeless pieces crafted for individuals with a bold and refined sense of style. Founded in 2011 at Portobello Market, the brand grew quickly, earning a loyal following for its unique aesthetic that blends luxury with rebellious charm. Inspired by the founder's diverse experiences, Hayley Menzies embodies creativity and individuality. Today, the brand is available in over 100 stores across 17 countries worldwide. Role Description We are seeking a dedicated and enthusiastic Part-Time Key Holder to join our team in the London Area, United Kingdom. This is an on-site role and involves supporting daily retail operations, ensuring the smooth execution of opening and closing procedures, and delivering exceptional customer experiences through personalized service. Additional responsibilities include assisting with visual merchandising, maintaining the store's appearance, and ensuring sales targets are met. Qualifications • Strong understanding of Product Knowledge to recommend and present items effectively, • Excellent Communication skills to engage with customers and team members, • Experience in Retail Sales and achieving sales targets, • Customer Service and Customer Experience skills to provide a high level of satisfaction, • Ability to work collaboratively in a team-oriented environment, • Passion for fashion and familiarity with luxury brands is preferred, • Punctuality, reliability, and attention to detail, • 3 days per week with opportunity for additional shifts, • £13 per hour, • Previous retail/key holder experience preferred, • Confident opening and closing the store independently, • Act as a Brand Ambassador, delivering outstanding customer experience and representing the brand in-store, • Excellent customer service and communication skills, • Reliable, organised, and flexible availability, • Comfortable handling with tills and daily store operations, • Ability to support the team and maintain store standards, • Must be eligible to work in the UK We’re looking for someone proactive, trustworthy, and passionate about retail and brand experience. To apply, please send your CV and availability.

Granado, the iconic Brazilian brand is looking for a Retail Commercial Supervisor for its stores in the UK! About Granado: Founded in 1870 by the Portuguese José Coxito Granado, the Granado story began by selling natural remedies created from plants, herbs, and flowers native to his home, in Rio de Janeiro’s mountainous region. The brand’s first store was established in the heart of downtown Rio de Janeiro, where the historic shop still stands today. The quality and effectiveness of the products soon made Granado one of the official Pharmaceutical suppliers to the Royal Court. For that reason, the brand was given the title of ‘Official Pharmacy of the Imperial Family of Brazil’ by the Emperor D. Pedro II, in 1880. Emblematic in its country of origin, Granado has been passed down through the generations and is part of the Brazilian heritage. In 2013 the brand started its global expansion by opening its first concept store outside of Brazil, at prestigious department store Le Bon Marché in Paris. Thereafter, Granado has opened stores throughout many European countries including France, Spain, Portugal, Italy, England, Greece, and Austria. With more than 90 stores globally, the brand distributes over 15 million products per month due to its increasing and strong presence at the best pharmacies, perfumeries, and department stores throughout Brazil, Europe and in the US. About the Position: We are looking for a highly commercial and strategic Retail/Sales Supervisor to play a key role in accelerating Granado’s growth and brand visibility across the UK market. This position goes beyond traditional retail management — we are seeking a dynamic leader capable of driving sales performance, developing high-performing teams, creating impactful commercial initiatives, and delivering exceptional customer experiences aligned with the brand’s luxury positioning. The ideal candidate will combine strong people leadership with a hands-on commercial mindset, being responsible for business development opportunities, promotional activations, product and sales training, and building meaningful customer and market engagement to strengthen Granado’s presence in London and across the UK. Responsibilities & Tasks: • Lead, motivate and develop sales teams, ensuring high levels of engagement and performance, • Monitor and analyse KPIs (sales, conversion, average transaction value, UPT), implementing action plans for continuous improvement, • Ensure excellence in customer experience, aligned with the brand’s premium positioning, • Deliver training sessions on product knowledge, sales techniques and brand storytelling, • Implement and follow up on commercial strategies and promotional activities, • Oversee visual merchandising and ensure store standards are consistently maintained, • Support store operations (stock management, replenishment and in-store processes), • Act as a key link between stores and HQ, providing insights on performance and market trends, • Build strong relationships with key clients and drive customer loyalty, • Support new store openings and contribute to the brand’s expansion strategy Commercial & Sales Skills • Sales performance management, • KPI analysis (conversion, ATV, UPT, CRM, sell-out), • Business development, • Clienteling & customer retention, • Promotional and activation planning, • Luxury/premium sales techniques, • Strategic thinking with strong sales orientation Leadership & People Management • Team leadership and motivation, • Coaching & staff development, • Training delivery, • Performance management, • Conflict resolution, • Recruitment & onboarding, • Building high-performing teams Diversity, Inclusion & Belonging: Granado is an Equal Opportunity Employer and does not discriminate based on race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information, or any other classification protected by Federal, State or Local law. Want to join us? Thank you for reading the whole job description! If you liked what you read, kindly send us your resume. We really appreciate your effort in applying for this position.

COMPANY DESCRIPTION: Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. We are looking for a passionate and dedicated individual to join our Regent Street boutique team. Your mission will be to engage clients with exceptional service, helping to build the APM brand by fostering strong relationships with our in-store clients. Job description • You love APM Monaco, • Minimum of 1-2 years of working experience in luxury retail / fashion retail, • Track record of outstanding sales performance, • Able to manage store operation and visual merchandising independently, • Fluency in English preferred (Arabic and French would be a preferred second language), • Teamwork spirit and proactive attitude, • Approachable personality and customer-service oriented, • Attractive and competitive package is offered, • Full time 40 hours including some evenings, weekends and bank holidays, • Immediate availability is preferred Why Join APM? • Global, Dynamic Team: Diverse and energetic workforce., • Growth Opportunities: We support your professional development., • Collaborative Culture: Teamwork and open communication., • Comprehensive Benefits: Paid time off, and generous employee discounts. Job Type: Full-time Schedule: • Day shift, • Every weekend Supplemental pay types: • Bonus scheme Work Location: In person

Retail Environments Designer - Beauty & Fragrance Salary: up to £60,000 per annum, dependent on experience Location: London Working Type: Studio Based / Hybrid Software: Adobe Creative Suite, Blender, Vectorworks Types of Projects: Temporary retail activations, immersive pop-up environments, beauty and fragrance campaign launches, visual merchandising About the Business Our client is a globally recognised luxury brand with a strong creative identity and a genuine commitment to sustainability. Their in-house design function operates at the intersection of brand vision and commercial delivery, working across international markets to bring campaign concepts to life at scale. About the Role This is a design role with real creative ownership. You'll be leading the development of temporary immersive retail environments, from initial concept through to full construction documentation, with a focus on beauty and fragrance activations. Working closely with a Senior Designer and collaborating across internal creative, commercial, and external partner teams, you'll be responsible for translating creative direction into buildable, on-brand environments that work across multiple sites globally. There's a strong 'retailtainment' element to the work here, so this role suits someone who thinks beyond the visual and considers the full customer journey. Key Responsibilities • Lead concept design and drawing packages for temporary immersive retail environments, specialising in beauty and fragrance, • Propose engaging customer journey elements as part of the wider activation experience, • Research materials and processes suitable for temporary builds, in line with sustainability targets, • Develop creative direction across multiple scales of implementation, • Produce guideline packages for external partners to implement design direction across global sites, • Work closely with a Senior Designer and internal creative and commercial teams to ensure cross-functional, brand-aligned delivery, • Collaborate with an external beauty partner to develop designs and construction details within tight timelines, • Oversee visual merchandising strategy and coordinate pop-up activations and events, • Stay informed on industry trends, competitor activity, and emerging technologies to keep design strategies sharp and relevant Requirements & Experience • Proven experience in concept and pop-up design, ideally within beauty and fragrance retail, • A confident, considered creative point of view, • Strong communication and presentation skills, • Good knowledge of current market trends and competitor approaches, • Well organised, flexible, and comfortable working across multiple workstreams, • Proficiency in Adobe Creative Suite, Blender, or Vectorworks, • A degree in Design, Architecture, Interior Design, or a related field (a Master's degree is a bonus)

Retail Area Manager Reports To: Sales Director / Sales Manager Location: Central London, UK Salary: £40,000-£45,000 The Retail Area Manager oversees performance, operations and growth of two premium brands across London’s luxury department stores. The role upholds brand standards, drives sales, and leads teams to deliver an excellent customer experience, while actively selling and supporting the team to achieve sales targets. Key Responsibilities • Drive sales, profitability, and KPI achievement, • Analyse trading data and implement strategies to improve performance, • Ensure consistent execution of company policies and procedures, • Maintain high standards in visual merchandising, stock control, and store presentation, • Support wider business initiatives and retail strategy, • Collaborate with cross-functional teams (HR, Sales) Leadership & People Management • Recruit, develop, and retain high-performing Sales Associates, • Provide coaching, feedback, and succession planning, • Foster a high-performance, customer-focused culture ensuing teams deliver outstanding service aligned with brand values Key Skills & Experience • Experience in luxury fashion retail essential, • Ability to analyse date with a commercial mindset, • Strong commercial judgment with a track record of delivering results, • Excellent leadership and team development skills, • Strong organisational and time management skills

Asprey London Limited are seeking an exceptional Retail Director to lead overall performance of our London retail stores (Bruton Street and Peninsula Hotel), ensuring the highest standards of customer service, brand representation and operational excellence. The role involves managing retail operations, leading store teams, and driving consistent, profitable growth through a shift to reliable daily trading. The Retail Director will personally cultivate a 20-50 client VIP book while building a high-performing, engaged retail team aligned to Asprey's luxury heritage and commercial ambitions. Key Responsibilities will include: Leading a multi-year commercial strategy for both London locations, driving a shift from deal-dependent trades to consistent daily trading, profitability, and world‑class customer experience. Delivering ambitious revenue targets, optimising margins, and cultivating relationships with top UHNW and VICs through exceptional clienteling and high‑value private selling. Championing the luxury customer journey, ensuring flawless service standards, seamless omnichannel experiences, and impeccable brand presentation across all touchpoints. Inspiring and developing high‑performing teams, nurturing talent, promoting craftsmanship knowledge, and fostering a culture rooted in excellence, emotional intelligence, and brand heritage. Collaborating with senior colleagues to oversee operational excellence, including stock, visual merchandising, compliance, security, and store standards befitting a heritage luxury brand. Owning full P&L accountability, driving accurate forecasting, budgeting, and financial performance across both London stores. Acting as a senior brand ambassador, building influential partnerships, representing the brand at key luxury and cultural events, and strengthening relationships with VIPs and UHNW networks. Required Skills • Persuading and influencing, • Commercial thinking and strategic acumen at flagship level, • Leadership and coaching, • Customer focus and UHNW client relationship management, • Communication (clear, direct, honest), • Drive for excellence and brand stewardship, • Financial literacy (P&L ownership), • Change leadership & transformation capability, • Discretion, diplomacy, and gravitas, • Luxury service excellence and emotional intelligence Required Experience & Qualifications • Experienced luxury retailer with significant senior management experience, ideally with flagship exposure, • Minimum 10+ years of luxury retail management experience, • Proven experience managing high-value product categories and UHNW clientele, • Gem-A qualification or equivalent strongly preferred, • International luxury exposure advantageous, • Proven track record in sales generation and managing achievement of sales results, • Demonstrated ability to develop new opportunities and maintain long-term client, • Ability to lead and motivate teams in a collaborative manner

About Abel Richard Abel Richard is an ultra-luxury Maison redefining modern refinement. With operations rooted in craftsmanship, design excellence, and elevated client experience, the brand specializes in exceptional luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare and limited-edition creations that blend technology, high-tech material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression, celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. At Abel Richard, every detail matters. Every interaction is intentional. Every product is designed to leave a lasting impression. Position Summary The Boutique Assistant Director plays a key leadership role in supporting the day-to-day management of the London boutique. This position partners closely with the Boutique Director to drive commercial performance, deliver an exceptional client experience, uphold brand standards, and lead the team with professionalism and accountability. The ideal candidate is a polished luxury retail leader with strong sales instincts, deep clienteling capability, operational discipline, and the ability to inspire a high-performing boutique environment. This individual must be comfortable working with high-net-worth and ultra-high-net-worth clientele while maintaining the highest level of discretion, service, and brand representation. Key Responsibilities Sales and Business Performance • Support the Boutique Director in achieving and exceeding sales targets, KPIs, and boutique performance goals., • Lead by example on the sales floor through exceptional client engagement, storytelling, and closing ability., • Identify opportunities to grow revenue, improve conversion, increase average transaction value, and strengthen repeat business., • Monitor daily, weekly, and monthly performance metrics and help implement action plans to drive results., • Support the execution of local business development initiatives, partnerships, and private client outreach. Client Experience and Clienteling • Deliver a world-class luxury experience that reflects the standards and values of Abel Richard., • Develop and maintain strong relationships with new, existing, and VIP clients., • Build a robust client book through proactive outreach, follow-up, appointment setting, and personalised service., • Support the planning and execution of boutique events, trunk shows, private appointments, and other client engagement opportunities., • Handle client concerns with professionalism, urgency, and a solutions-oriented mindset. Leadership and Team Development • Act as a visible leader on the sales floor and serve as a role model for service, appearance, behaviour, and performance., • Coach team members on sales techniques, clienteling standards, product knowledge, and service expectations., • Help foster a positive, accountable, and high-performance culture within the boutique., • Step in for the Boutique Director when needed and help ensure continuity of leadership and operations. Boutique Operations • Support daily boutique operations, including opening and closing procedures, floor supervision, scheduling support, and cash handling compliance., • Help oversee inventory accuracy, stock movement, transfers, cycle counts, and loss prevention standards., • Ensure the boutique consistently meets visual merchandising, presentation, and housekeeping expectations., • Maintain accurate CRM records, sales reporting, and operational documentation., • Ensure compliance with company policies, security procedures, and applicable UK employment and retail standards. Brand Representation • Embody the values, image, and service philosophy of Abel Richard at all times., • Maintain expert-level product knowledge across handbags, fine writing instruments, limited-edition pieces, and brand heritage., • Represent the brand with credibility, discretion, and sophistication in all client and business interactions. Qualifications • Minimum 5-7 years of experience in luxury retail, with significant exposure to high-touch client service environments., • Minimum 2-3 years of leadership or management experience in a luxury boutique or comparable premium retail setting., • Proven track record of achieving sales goals and building strong long-term client relationships., • Experience working with high-net-worth and ultra-high-net-worth clients preferred., • Strong coaching, team leadership, and floor management skills., • Excellent verbal and written communication skills., • Strong organisational skills and attention to detail., • Comfortable using CRM systems, POS platforms, Microsoft Office, and retail reporting tools., • Ability to manage multiple priorities in a fast-paced luxury retail environment., • Professional, polished, and service-driven presence., • Experience in luxury handbags, leather goods, jewellery, watches, fashion, accessories, or fine writing instruments. Preferred Experience • Experience supporting boutique events, private selling, and local market business development., • Knowledge of the London luxury retail landscape and clientele is strongly preferred., • Additional language skills are a plus., • Bachelor’s degree preferred, or equivalent relevant luxury retail leadership experience. Working Conditions • Full-time role based in London., • Requires flexibility to work retail hours, including evenings, weekends, and holidays, based on business needs., • Requires extended periods of standing, walking the sales floor, client hosting, and handling luxury merchandise. Equal Opportunity Statement Abel Richard UK Ltd is committed to providing equal opportunities in employment and creating a respectful, inclusive, and high-performing workplace. Employment decisions are made based on business needs, role requirements, and individual qualifications.

Job Title: Sales Associate – Victoria Beckham Concession, Harvey Nichols Role Summary As a Sales Associate for the Victoria Beckham concession within Harvey Nichols, you will deliver an exceptional luxury client experience, embody the brand values, and support the achievement of sales targets. You will act as a brand ambassador, providing personalised service, cultivating client relationships, and maintaining the highest standards of presentation and professionalism. Key Responsibilities Client Service & Sales • Deliver a premium and personalised client experience consistent with the Victoria Beckham brand., • Achieve and exceed individual sales targets and KPIs., • Build strong client relationships through effective communication, follow-up, and clienteling., • Confidently introduce customers to new collections, styling options, and product features., • Handle customer queries, complaints, and returns with professionalism. Clienteling & CRM • Maintain and grow an active client book with regular outreach and relationship-building., • Capture and utilise client data to support long-term customer loyalty., • Assist with private appointments and events as required. Product Knowledge • Develop and maintain an in-depth understanding of all product categories, materials, and craftsmanship., • Stay informed about new collections, brand stories, and visual guidelines., • Communicate product features and styling advice confidently to clients. Operational Excellence • Maintain impeccable concession standards, including visual merchandising, stock presentation, and fitting room upkeep., • Support stock replenishment, transfers, and deliveries., • Ensure compliance with Harvey Nichols and Victoria Beckham operational policies and procedures., • Process transactions accurately and efficiently. Teamwork & Brand Ambassadorship • Work collaboratively with concession and store teams to support overall business performance., • Uphold brand values and represent Victoria Beckham with professionalism and authenticity., • Contribute positively to the team environment, sharing feedback and supporting new colleagues. Skills & Experience Essential • Previous experience in luxury retail or high-end fashion., • Proven sales skills with the ability to meet and exceed targets., • Excellent communication, interpersonal, and clienteling abilities., • Strong sense of personal style aligned with the Victoria Beckham brand aesthetic., • High level of professionalism, discretion, and customer focus. Desirable • Experience working in a concession environment., • Knowledge of Harvey Nichols systems and procedures., • Multilingual skills. Personal Attributes • Confident, engaging, and service-driven., • Highly organised with excellent attention to detail., • Positive, proactive, and able to thrive in a fast-paced luxury environment., • Passionate about fashion, styling, and delivering memorable customer experiences.

London Flagship Store Manager Industry: Designer toys and collectible pieces Location: London Job type: Full time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Regular team events that bring our people together to share ideas and celebrate our work, • Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more The Role and Candidate The Flagship Store Manager is responsible for the overall leadership, performance and operational excellence of the company’s flagship retail location, operating across a large, multi-level retail space. This role oversees all store functions, including sales performance, customer experience, team management, visual merchandising, stock control and compliance. The position requires a strong and experienced retail leader capable of managing a large team within a high-traffic, high-volume environment. The Flagship Store Manager ensures alignment with company strategies and objectives, driving consistent execution of brand standards and operational procedures. A key focus of this role is to recruit, develop, and motivate a high-performing team, fostering a positive, customer-centric culture that reflects the company’s values. The Flagship Store Manager also collaborates cross-functionally with internal departments to support business goals, major activations, and seasonal initiatives. This position plays a critical role in representing the brand at its most visible retail location, setting the benchmark for operational excellence, employee engagement, and customer satisfaction across the store network. Responsibilities • Provide strategic leadership and inspire a team of 60+ employees, fostering engagement, motivation and high performance., • Cultivate a dynamic, customer-centric culture that reflects the brand’s values and enhances the in-store experience., • Drive sales growth and achieve ambitious targets while maintaining exceptional operational standards and KPIs., • Oversee all store operations, including workforce planning, inventory management, visual merchandising, and overall store presentation., • Lead recruitment, onboarding, coaching and professional development initiatives to build a skilled and committed workforce., • Ensure flawless execution of seasonal launches, brand activations and flagship-specific promotional events., • Collaborate cross-functionally with key departments to align store priorities with broader business objectives., • Maintain strict compliance with health & safety, loss prevention and operational procedures in a fast-paced environment. Required Qualifications • At least 5+ years of proven track record in managing and developing large retail teams (60+ employees) within high-traffic, high-volume environments., • Exceptional leadership, coaching and communication skills, with the ability to inspire and develop teams., • Results-driven with a strong focus on achieving commercial objectives while maintaining operational excellence., • Extensive experience in scheduling, performance management, reporting, recruitment and large-team coordination., • Highly organized, adaptable and capable of thriving under pressure in a fast-paced flagship setting., • Genuine passion for pop culture, collectibles, and delivering memorable customer experiences. Desired But Not Essential • Knowledge of CEGID, • Knowledge of Mandarin and/or European languages If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Store Manager Location: London, Sloane Square Reports to: Head of Retail About us DeMellier is a London-based brand that was founded with the vision of doing things differently: to design handbags that would make women feel empowered, made ethically and sustainably, while giving back to those who need it most. These principles guide everything we do. All our pieces are crafted ethically in Europe using the finest sustainably sourced materials. We champion equality, and for every piece sold, we fund vaccines and medical treatments aimed at saving the life of a child in need. So far, through our permanent charity initiative, ‘A Bag, A Life’, in partnership with SOS Children’s Villages, we have funded over 2.5 million vaccines. Join us and be part of an award-winning, purpose-driven brand that fosters creativity, collaboration, and meaningful impact within the luxury industry. The role DeMellier is opening its first-ever physical store on Sloane Square in September 2026, marking a major milestone for the brand. We are seeking an exceptional Store Manager to lead this launch and shape the future of our retail presence. This is a unique opportunity to become the first Flagship Store Manager for the business with full ownership of setting the tone, standards, and success of the store from day one. The person in this role will play a defining part in building the team, creating an outstanding client experience, and driving commercial performance in one of London’s most prestigious locations. As Store Manager, you will lead all aspects of the store, from performance and operations to people and service. Reporting to the Head of Retail, you will act as a true brand ambassador, bringing DeMellier’s values to life through every client interaction and team decision. The store has been designed to reflect a residential environment. The Store Manager is responsible for delivering this concept through consistent team behaviour, customer service, and operational delivery. Main responsibilities Client Experience and Clienteling • Own the end-to-end client experience from entry to exit, regardless of purchase., • Build and lead a VIP clienteling programme that converts first-time visitors into long-term clients and long-term clients into advocates, • Plan and deliver in-store events with defined commercial objectives, including client acquisition, retention, and appointment booking., • Drive store traffic through client relationships, community engagement, and local partnerships., • Develop and maintain relationships with neighbouring businesses and the Sloane Square community. Positioning DeMellier as a natural part of that neighbourhood, • Coach and train the team to ensure consistent delivery of brand welcome standards, client storytelling, and customer adaptive selling, • Oversee the Founding Client Programme at launch, ensuring all new clients are captured, followed up, and retained. Team Leadership and Coaching • Lead, develop, and manage the store team, acting as a role model for our values and vision., • Communicate clear expectations, targets, and ways of working, ensuring the team understands the rationale behind standards and decisions., • Address team questions and concerns directly, maintaining consistency with brand standards and service expectations., • Coach the team on product knowledge and brand storytelling to ensure consistent and accurate client communication. Commercial Performance • Own the store P&L and monitor daily trading metrics, including conversion, average transaction value, units per transaction, CRM capture rate, and hourly performance., • Proactively monitor and act on trading performance in real time, addressing underperformance, resolving product conversion issues, and unlocking sales opportunities., • Report weekly to the Head of Retail with accurate performance data and relevant context, • Identify and execute opportunities to drive revenue through clienteling, events, local partnerships, and in-store activity., • Accountable for the delivery of store revenue, conversion, and CRM targets. Operations • Manage daily store operations across two floors in line with brand and location demand, • Oversee stock management with the Stock Controller, ensuring back-of-house standards match front-of-house standards., • Manage staffing rotas across seven-day trading, including early and late shifts, ensuring keyholder cover at all times., • Lead pre-opening activities, including stock intake, visual merchandising setup, team onboarding, and soft launch, through to store opening on 1 September 2026. Requirements • 3-5 years’ experience as a Store Manager in accessible luxury, premium, or contemporary fashion, • A track record of building, coaching, and managing high-performing client-facing teams, • Strong clienteling experience and understanding of CRM as a commercial tool, • Experience managing a store P&L and responding to trading performance, • Experience delivering in-store events with commercial objectives, • Ability to work at a pace while maintaining accuracy and standards, • Experience in store openings or pre-opening phases (desirable), • Strong communication skills, with confidence in presenting to senior stakeholders, • Alignment with DeMellier’s values, including sustainability, gender equality, and social impact Benefits • Annual Leave package increasing the longer you stay with us, • Enhanced company maternity policy, • Employee Discount: 50% off Stock and up to 90% off Seasonal Sample Sales, • Seasonal bag allowance, • Gift DeMellier bag on successful probation

Job Description Title: Deputy Store Manager - Flagship Regent Street Reports To: Store Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of the boutique leadership team, the Assistant Store Manager plays a vital role in supporting the Store Manager to lead business operations, deliver exceptional service, and drive team development. This position helps to maintain Longchamp’s standards of excellence across all areas of boutique performance. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices The Deputy Store Manager supports a culture of integrity, performance, and team collaboration, ensuring that every customer experience reflects Longchamp’s luxury heritage. Job Purpose To support the Store Manager in all aspects of boutique management—including sales performance, team leadership, operations, and client engagement—while acting as a role model of Longchamp’s values and standards. The Assistant Store Manager leads day-to-day floor operations and ensures smooth, efficient, and client-centred service. Key Responsibilities Team Leadership & Development • Lead and motivate the sales team during daily operations, • Support recruitment, onboarding, and training of team members, • Conduct daily briefings, performance coaching, and mentorship, • Create a motivating environment focused on team growth and development, • Act as the Store Manager in their absence, ensuring leadership continuity Client Experience & Clientelling • Maintain the highest standard of personalized luxury service, • Encourage and monitor CRM engagement, including new client capture and VIP retention, • Resolve elevated client concerns with professionalism and brand alignment, • Coach staff on building long-term customer relationships through exceptional service Sales & Commercial Objectives • Support the achievement of daily, weekly, and monthly sales goals, • Monitor individual and team KPIs; drive improvement through action plans, • Identify commercial opportunities on the sales floor and in client behaviour, • Ensure full engagement in store campaigns and product launches Operations & Compliance • Oversee stock management, deliveries, and transfers, • Ensure store opening, closing, and cash-handling procedures are executed properly, • Uphold loss prevention protocols and ensure audit compliance, • Assist with workforce planning and administrative tasks as delegated Visual Merchandising & Brand Representation • Ensure consistent adherence to visual merchandising guidelines, • Collaborate with VM team to execute floor set changes and in-store animations, • Maintain a premium environment reflective of the brand’s aesthetic, • Support the integration of marketing and visual initiatives into the store experience Skills & Qualifications • 3–5 years of experience in luxury or premium retail, • At least 1–2 years in a supervisory or assistant management role, • Strong leadership and coaching skills, • Proficiency in sales reporting, CRM, and inventory systems, • Excellent communication and interpersonal abilities, • Fluent in English; other languages a plus, • Proficient in MS Office and retail POS platforms Person Specification • Professional and refined presence with a client-first mindset, • Solution-focused, adaptable, and calm under pressure, • Motivated by results and team success, • Leads by example with integrity and consistency, • Flexible and willing to work evenings, weekends, and holidays as needed Key Performance Indicators (KPIs) • Achievement of store and individual sales targets, • Client retention, CRM capture rates, and VIP contribution, • Mystery shopper results and client feedback scores, • Staff training completion and performance progression, • Inventory accuracy, stock loss, and shrink prevention, • Compliance with visual standards and store audits, • Floor efficiency and productivity (coverage, conversion, ATV, UPT) Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

National Account Executive (15 Month FTC) North London / Hybrid. 2 days per week onsite £38k - £42k + Bonus and Benefits We’re recruiting a National Account Executive for an iconic, premium beauty brand with a cult-like following. This role will involves managing direct relationships with key retailers, supporting NAMs with major accounts, driving sales performance, and supporting strategic account plans. The ideal candidate will have experience in account management, commercials, account support, a strong understanding of the beauty sector, and excellent negotiation skills. Responsibilities • Support the National Account Manager with day to day with major national retailers (e.g., Boots and Superdrug) including but not limited to visual merchandising, listings, and support on retailer promotions, • Track sales performance, category trends, and forecast stock requirements, • Collaborate on trade marketing, in-store activations, and product launches, • Support pricing, negotiations, pitch decks, and co-manage the wholesale coordinator Requirements • 2+ years supporting NAM/KAM on Major UK accounts, • Proven track record of hitting and exceeding sales targets., • Google 365 experience, • Strong analytical skills with experience in sales forecasting and category insights., • Advanced in Microsoft Excel, ERP, and CRM systems. VLookups, Pivot tables, macros.

A luxury wellness brand is looking for a Counter Manager to be a brand ambassador in a leading luxury department store in London. This role offers commission on sales. The role You’ll be the brand ambassador responsible for managing the counter, driving sales, and delivering exceptional customer service. This role requires a dynamic and proactive individual with a passion for luxury wellness and beauty tech products and strong sales acumen. Key Responsibilities: Sales and Customer Service: • Drive sales through effective customer engagement and expert product knowledge., • Achieve and exceed sales targets, implementing strategies to boost performance., • Provide personalised consultations, educating customers on the benefits of the products., • Maintain a deep understanding of the product portfolio. Operational Excellence: • Ensure the counter is impeccably presented and stocked at all times., • Manage inventory levels, stock replenishment, and visual merchandising in line with brand guidelines., • Monitor and report on sales performance, customer feedback, and market trends. Brand Representation: • Act as the face of the brand, upholding the brand’s prestige and values., • Build and maintain strong relationships with store staff and customers., • Coordinate with marketing and PR teams for in-store events and promotions. Sound like you? You are required to have proven experience in retail management, preferably in the luxury beauty or wellness sector. Excellent sales and customer service skills, with a proven track record of meeting sales targets. Outstanding communication and interpersonal skills. Passion for health and wellness, with a genuine interest in the science behind the products. Ability to work in a fast-paced, high-pressure environment.

About Us Skin Cupid is a leading e-commerce platform on a mission to bring the very best of Asian skincare to a global audience. We are a curated destination for skincare lovers, offering a wide selection of high-quality products from the most innovative and trusted Asian beauty brands. We believe in empowering our community with knowledge and choice, making skincare shopping fun, accessible, and effective. Joining Skin Cupid means being part of a fast-growing, passionate team that celebrates cross-border beauty and wellness, both online and offline. About the Role You'll run our events programme day-to-day, build out our influencer and creator partnerships, and look after the PR activity that sits alongside them. This is a brand-side role for someone who lights up at the thought of an events calendar, a creator roster and a clipboard on shoot day. You'll help shape how Skin Cupid shows up beyond our owned digital channels, working closely with our Marketing Director to build a presence that's distinctive, talked-about and unmistakably us. Key Responsibilities Events & physical brand experience • Plan and deliver Skin Cupid's events calendar: brand launches, press days, brand partner activations, pop-ups and community events, • Own physical visual merchandising at every event, pop-up and retail appearance, briefing the design team on physical assets and overseeing how the brand shows up on the day, • Make sure Skin Cupid feels consistent, distinctive and properly itself in every physical space we land in Influencer & creator partnerships • Run the influencer programme end-to-end: identify, brief, gift, track and report on macro and micro partnerships, • Build and look after our roster of creators, brand ambassadors and community-led accounts, • Spot the right voices early and bring them into the Skin Cupid world in a way that feels genuine, not transactional PR (agency-led) • Brief and manage send-outs of seasonal story angles, product pitches and media moments, • Track coverage by volume, tier and estimated media value, and feed the highlights back into the wider team What We're Looking For • 1-3 years of experience in events, influencer, PR or brand marketing, ideally in beauty, fashion, wellness or lifestyle (agency experience welcome), • A few events or activations you can talk us through with genuine pride, whether you led them or supported on them, • Some experience working with influencers or creators, with a feel for spotting talent and building relationships, • Comfortable briefing agencies, partners and internal teams, and confident keeping budgets and timelines on track, • A strong eye for brand: you understand why a doorway, a goody bag and a Story tag all need to feel like the same thing, • A genuine love of K-beauty and Asian skincare, or a serious appetite to immerse yourself in it, • Calm, organised and proactive: events week is not for the faint-hearted Bonus points for: any existing creator, press or venue contacts; experience with retail pop-ups or wholesale activations. This role does not qualify for visa sponsorship. Applicants must be authorised to work in the United Kingdom. What We Offer • If you love working in a tight-knit team, you've found the right place!, • A collaborative, dynamic environment in a fast-growing beauty brand, • Generous employee discounts on all products, • Hybrid working model (3 days a week in our London office), • Free products and early access to new launches, • Regular team lunches, dinners, and social events, • Fully stocked snack bar in the office

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in London Heathrow Airport, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 40 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: • Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales. • Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. • Customer Service : Deliver exceptional customer service to create memorable experiences and foster brand loyalty. • Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

About Maison Crivelli: “Perfume is a living experience.” —Thibaud Crivelli Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent unexpected and mind-blowing encounters with perfume ingredient each scent which reveals you the beauty of your daring personality. About the role: We are looking for full time and part time Brand Ambassador’s for our Maison Crivelli counters in Selfridges and Harrods with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand. Key Responsibilities Sales & Service Excellence: • Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection., • Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets., • Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction., • With expert knowledge and effective storytelling, maximise new launches and overall portfolio mix of business., • Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering outstanding customer service and experiences to drive long term brand loyalty., • Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and improvement across all other key service drivers., • Build and develop your own client base using exceptional service skills to nurture customer relationships, that you will maintain through a unique personal service. Product Knowledge • Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients, scent profiles, the story behind the creations and the craftsmanship of each product., • Stay informed about industry trends and competitors' products to effectively communicate the unique value propositions of Maison Crivelli's fragrances., • Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience. Working as part of a team • Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment., • Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently., • Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli., • Communicate relevant information and commercial feedback to the business manager and colleagues when required. Standards • Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these., • Complete all administration accurately, legibly and on time - including personal retail sales reporting and any other specific administration that is required by the BM. Skills & Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work across all shifts, days and peak trading periods.

ROLE DESCRIPTION: Account Project Manager (APM)- Beauty The Company The Outform Group is an award-winning global innovation agency. We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. Our dream is to be revered as the agency shaping the Future of Retail, and in EMEA and we have ambitious plans for growth. The Opportunity We are looking for an accomplished Account Project Manager to join our team and share our spirit – Dare to Innovate. We have a strong entrepreneurial ambition, and our people must be proactive and agile collaborators. The Role This is a critical role responsible for leading and driving end-to-end project management. An exceptional project manager with a proven ability to oversee complex Beauty projects from inception to completion, ensuring timely and successful execution while adhering to brand and retailer guidelines. Job Title: Account Project Manager- Beauty Location: London Hours of Work: 37.5 Key Responsibilities Project Leadership and Execution: • Serve as the driving force behind all projects, managing timelines, resource allocation, and execution from kickoff to production and in-store implementation., • Lead cross-functional teams (design, engineering, production, operations) throughout the project lifecycle, ensuring seamless collaboration and adherence to project milestones., • Possess a deep understanding of Outform Group's manufacturing and operations processes, enabling effective project planning and execution., • Implement robust project management methodologies, tools, and best practices to drive efficiency, quality, and on-time delivery., • Act as the central point of contact for brand clients and retail partners, facilitating clear communication and ensuring alignment throughout the project. Process Management: • Continuously evaluate and optimize internal processes related to project requests, sales estimates, pricing strategies and other critical workflows., • Implement process improvements to enhance efficiency, consistency and transparency, • Provide guidance and training to internal teams on process adherence, ensuring a consistent and high-quality experience for clients and retail partners., • Act as the expert, advising cross-functional teams on industry best practices, retailer guidelines, and visual merchandising trends. Client Relationship Management: • Foster strong relationships with existing clients, ensuring high satisfaction levels and exploring opportunities for account growth., • Collaborate with the EMEA Business Unit Director and US Commercial team to align on project strategies and initiatives., • Facilitate communication with retailers on behalf of brand clients and Outform, ensuring alignment with retailer visual merchandising guidelines, timelines, processes, and expectations. Key Skills and Experience Proven experience in project management, preferably within the Beauty retail display industry. Demonstrated ability to lead and execute complex, cross-functional projects from start to finish. Strong understanding of project management methodologies, tools, and best practices. Excellent communication, relationship-building, and stakeholder management skills. Ability to work collaboratively in a cross-functional, matrix environment. Proficient in project management software (e.g., Monday.com), and Microsoft Office Suite. Analytical and problem-solving skills, with a keen attention to detail. Ability to multitask and prioritize in a fast-paced, dynamic environment. Proactive, self-motivated, and solution-oriented approach Package • Salary: TBC depending on background and experience, • Benefits: 5% company pension contribution, Private healthcare and Medicash plan, DIS insurance, 27 days holiday. Bonus scheme

The Bottega Veneta fragrance collection, inspired by the city of Venice and its history of cross-cultural encounter, weaves together essences from different corners of the globe, captivating the senses and transporting the imagination. Each fragrance reflects the artisanal heritage of the Veneto region. About the role We are seeking Luxury Brand Ambassadors full & part time for our exciting new Bottega Veneta Counter in Selfridges London W1. With a passion for luxury and fashion, the drive and determination to make a difference and the desire to shape the future of our business. Purpose of the role As a Luxury Brand Ambassador for Bottega Veneta, you play a pivotal role in upholding the brand's reputation and delivering unparalleled consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. Key responsibilities Including but not limited to: • Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage of the brand, to effectively engage customers and drive sales. • Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. • Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty. • Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fashion, fragrance or beauty products is a plus. Why Bottega Veneta? • Draws inspiration from the city of Venice and its rich history of cross‑cultural exchange, • Blends rare essences sourced from different corners of the globe, • Creates sensorial experiences that captivate the senses and spark imagination, • Reflects the artisanal craftsmanship and heritage of the Veneto region Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Orange Square Company. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). We are an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding. Benefits • 32 days paid annual leave (pro rata for part time employees), • Monthly Competitive Commission Structure, • Extra Day off for your Birthday, • Product Allocation with discounted rate, • Clothing Allowance, • Contribution into company pension, • Career progression & Training, • Length of Service Rewards

Full time / Part-Time Retail Opportunities at Urban Revivo (UR) Urban Revivo (UR), a fashion brand under the FMG Group, is a global brand known for delivering contemporary, trend-led styles at accessible prices. Following the successful launches of our Covent Garden and Westfield Stratford City stores, we are looking for passionate team members to join our growing UK retail team. Whether you are passionate about fashion or looking to gain hands-on experience in a dynamic retail environment, we offer both full-time and part-time opportunities, with flexible working arrangements depending on your availability and experience. Responsibilities • Deliver excellent customer service and create a welcoming in-store experience, • Support daily store operations, including merchandising, stock replenishment and maintaining visual standards, • Assist customers with product enquiries, styling suggestions and purchases, • Process transactions accurately through the POS system, • Support the team in achieving store sales targets, • Handle customer queries and resolve issues in a professional manner Qualifications • Previous retail or customer service experience is preferred but not essential, • Passion for fashion and strong customer service mindset, • Positive attitude and strong communication skills, • Able to work in a fast-paced retail environment, • Basic computer skills (Microsoft Office or similar systems)

ABOUT THE ROLE Exceed sell in and sell out goals across all Orange Square Brands whilst championing our brand values in all areas of the business. Collaborate across multiple departments including Marketing, Supply Chain, Store Design/Visual Merchandising, Finance and Global to ensure we grow ahead of the market in a profitable and sustainable way. Build best in class retailer relationships and working methods to ensure we maximise all business opportunities from a sales, operations and marketing perspective. Influence and negotiate with the retailers to ensure that our brands are optimised as part of our business partnership. Customer obsessed, both from a retailer perspective as well as end customer. This involves constantly monitoring and adapting to changing trends and needs within the industry. Constantly review what is happening in the market, feeding back new and innovative initiatives to the teams/sharing learnings whilst feeding into future strategies. KEY RESPONSIBILITIES AND ACCOUNTABILITIES • To exceed Sales Targets and support with forecasting future growth, • Work with retailers and the retail team to exceed our retail sales goals whilst ensuring accurate forecasting alongside the National Field Sales Manager., • Exceed Sell-In targets by retailer through accurately forecasting sales, retailer mix and product mix alongside Finance and Supply Chain., • Feedback throughout the month regarding performance, what is driving that performance vs. expectation and sharing all opportunities throughout the months., • Create retailer calendar plans alongside marketing to maximise our impact on the industry to drive market share gains., • Collaborate with Supply Chain to ensure successful achievement of our forecast accuracy targets and manage stock both in our warehouse and the retailers to a higher level of efficiency., • Nurture the retailer relationships to ensure we manage the business in a high touch manner whilst ensuring we delivery our brand goals as well as those specific to that retailer., • Conduct regular market visits and online store walks to ensure full awareness of activities in the market and work closely with the National Field Sales Manager to understand Commercial to support our retail in-store teams., • Lead, manage and develop the Commercial Analyst., • Sundry other projects as requested by the Sales & Education Director. Qualifications/Skills/Requirements • Successful track record in achievement of setting and achieving forecasted sales (Preferably previous National Accounts experience), • Proven ‘Can do’ attitude that results in a culture of constant improvements to processes, ways of working and professional development., • Strong negotiation, influencing, presentation skills and be able to demonstrate emotional intelligence to collaborate with retail partners and retail teams to achieve/exceed goals., • Strong commercial and numeracy expertise to best support retail relations and growth., • Strong Excel capabilities., • Team player who works alongside others from different teams and levels of seniority to achieve goals. This role reports directly to the Sales & Education Director This role is London Office based (EC1) at least three days per week with flexibility to work from home - one - two days per week, subject to change. Role includes travel across the UK and Ireland. Job Applicant Privacy Policy Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Orange Square Company. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). We are an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

What’s the role about? As part of our Retail team, you’ll join our London store as a Sales associate. Your primary responsibilities will include delivering exceptional customer service and supporting the team in achieving sales and operational objectives. What you’ll be doing? • Greet and welcome customers with a friendly and positive attitude., • Assist customers in finding products that suit their needs and preferences., • Provide detailed product information and recommendations., • Handle customer inquiries and resolve any issues promptly and professionally., • Achieve and exceed personal and store sales targets, • Utilize effective selling technique to maximize sales opportunities, • Encourage additional purchase though thoughtful spelling and cross- selling, • Maintain a clean, organized and visually appealing store environment., • Assist the store manager in implementing visual merchandising plans and promotional displays., • Replenish stock and ensure products are displayed according to company standards., • Work closely with team members to achieve common goals, • Participate in regular team meetings and training sessions, • Support colleagues and contribute to a positive and productive work environment, • Assist in opening and closing the store, ensuring all procedures are followed., • Perform inventory, • adhere to company policies and procedure to ensure a safe and secure shopping environment What you’ll ideally bring to the role? • Passion for premium or luxury product, • Previous experience in a customer-facing environment, • Be able to see things through the customer’s eyes and body languages, • Excellent customer service skills, • Flexibility and ability to adapt to changing priorities, • Ability to work in a fast-paced retail environment, • Have excellent communication and interpersonal skills, • Have excellent organizational and decision-making skills, • Be a team player, • Good written and verbal communication skills What we’ll do for you? • Performance-based incentives, • Employee discounts on Topologie products, • A dynamic and supportive work environment, • Opportunities for career growth within the company.

About us Dune London, is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through additional stores, expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating its 30th anniversary the group has over the years built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role We’re looking for a proactive and commercially minded individual to support the Buyer in sourcing and developing a well-balanced product range. You’ll play a key role in meeting planning deadlines through effective supply chain coordination and strategic supplier management. About you What we need from you: Source and develop product • Contribute to development of department with Buyer ensuring all systems are maintained and updated., • Understand and collate all available market data to identify trends and assesses competition to ensure delivery of optimum product offer., • Assist in sourcing and development product for overseas market and understanding nature of product selling. Planning • Developing and controlling the department’s critical path for each season’s buying activity ensuring all deadlines are met., • Assist Buyer in preparation and, where appropriate, presentation of range reviews and selection meetings., • Manage the compilation and update of in-house order database and visual catalogues., • Manage sample process in line with critical dates., • Liaising with suppliers to meet their deadlines & critical dates. Maximising Sales and Profit • Understand current business performance in team meetings and make recommendations for action to recover any short fall, maximize opportunities and limit risk. Managing Supply Chain • Overseeing shipping process to ensure maximum efficiency of deliveries within season., • Control and manage forecasted intake of stock within season., • Ensure relevant and appropriate shipping methods are applied in accordance with agreed costing plan. • Supervise Buyer’s Assistant to ensure at correct time, specs and orders are generated to meet agreed dates., • Working with suppliers to ensure delays are minimized and action taken accordingly., • Working with suppliers to monitor performance to meet agreed measures., • Build professional business relationships with suppliers at appropriate contact level. Sales Reporting • Collating weekly sales packs in time to agreed deadlines., • Preparation of end of season sales analysis to include SWOT and best-sellers reports. Communication • Support effective communication at all levels both internally and externally., • Participate and lead regular team meetings to agree team priorities and any changes to plans., • Respond promptly and efficiently to product queries from other head office departments., • Liaise with UK merchandising team to ensure agreed delivery dates are met and orders completed., • Working with franchise partners to ensure communication is well maintained. Reporting back to the team relevant information and following up accordingly. Teamwork • Support buyer to build an effective and motivational team environment., • Supervise buyer’s assistant workload to ensure deadlines are met., • Deputise for buyer as required., • Support induction and training of new team members as required., • Participate in training and development. ESSENTIAL • Currently at Assistant Buyer level, • Exceptional communication skills, • Budget control, • Report writing, • Passion for Dune London., • Ability to work individually and as part of a team About the perks • Blended working – spreading your time across our office and remote working, • New sustainable office in bustling West London (near Westfield), • Friendly and open culture with flat structures allowing plenty of opportunity for development., • Company growth and opportunity; Dune is opening new stores and channels and evolving all the time, • Open-minded company, welcoming thoughts and ideas to be shared, • Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK., • 60% employee discount on Dune products – what’s not to love!, • 25 days holiday (plus the bank holidays), • Cycle2work and season ticket loans, • Company pension scheme, • Life assurance for all team members, • We look after our people, • 3.00 p.m. finish every pay day Friday!, • Team socials and drinks – we like to have fun!, • Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance., • Our own Wellbeing Allies – there to talk when you need them. What happens next? We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk. A few things that might help: • Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can, • Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role

Slowear is seeking a passionate and dynamic Sales Assistant to join our store on Marylebone High Street, London. This is an exciting opportunity to represent a brand rooted in timeless elegance, exceptional craftsmanship, and a distinctive approach to modern retail. As a Sales Assistant, you will act as a true brand ambassador and an “all-rounder” within the store. You will play a key role on the shopfloor, driving sales performance, building your own client base, and supporting all aspects of daily store operations. Key Responsibilities • Deliver an exceptional and highly personalized service, creating meaningful and memorable client experiences., • Proactively develop and manage your personal client book through outreach and consistent CRM activity., • Actively contribute to achieving individual and store sales targets with a strong commercial mindset., • Support visual merchandising and ensure the shopfloor is always aligned with brand standards., • Provide hands-on support in daily operations, including stock management and overall store upkeep., • Take initiative and contribute ideas to drive performance and enhance the client experience. Profile 2–3 years of experience in premium or luxury retail, preferably in a boutique environment. Menswear experience is highly desirable. Strong clienteling skills, with a proactive approach to CRM and client outreach. Positive, “can-do” attitude with a practical and hands-on mindset. Commercially driven, with a genuine interest in achieving and exceeding targets. Enthusiastic, proactive, and eager to grow within the role and the brand. Why Join Us At Slowear, we offer more than a job — we offer the chance to be part of a brand that celebrates lasting quality, cultural heritage, and authentic human connection. You’ll work in a dynamic and supportive environment, where initiative and contribution are truly valued. If you’re passionate about fashion with purpose and ready to make an impact on the shopfloor, we’d love to hear from you. Apply now and join the Slowear world!

Job Description Title: Full-time Senior Sales Associate with stock responsibilities - Harrods Reports To: Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Stock: • To assist with all stock deliveries and sales floor replenishment., • To support with stock inventories, ensuring efficient levels maintained, • To ensure stock merchandise is kept in pristine condition., • To take part in weekly Stock counts, • Checking stocks at opening and closing, • To ensure all merchandise is correctly ticketed and security tagged, • To ensure all stock areas are maintained to a high level, • Protect stock from loss or damage, • To assist in conducting regular stock takes as and when requested by Head Office. Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Visual Merchandiser | Massimo Dutti | UK (Store-based) About us Inditex is a global fashion retail group behind brands including Zara, Massimo Dutti, Pull&Bear, Bershka, Stradivarius, Oysho, Lefties and Zara Home. We bring trend-led product to customers at pace, powered by creativity, strong store teams and a relentless focus on doing things better every day. Massimo Dutti represents elevated, contemporary style—defined by quality, timeless design and a premium in-store experience. Our stores are curated spaces where product storytelling, detail and service standards truly matter. The role As a Visual Merchandiser at Massimo Dutti, you’ll bring our collections to life in-store—balancing brand DNA, trend awareness and commercial performance to create an inspiring environment for customers. Reporting to the General Manager and Deputy Manager, you’ll work closely with the store team to deliver exceptional presentation and a premium customer journey. This is a full-time position requiring full flexibility, including evenings and weekends, with occasional early starts for deliveries and visual changes. What you’ll be doing • Using commercial and product data to spot opportunities and improve store results., • Owning the store’s visual and commercial execution, ensuring displays feel elevated, current and customer-focused., • Delivering VM in line with brand and company guidelines, adapting quickly while staying true to Massimo Dutti standards., • Leading with a high standard of customer service on the shop floor—supporting the team to deliver a premium customer experience that reflects the Massimo Dutti brand., • Being a positive ambassador for our sustainability initiatives in store., • Keeping calm under pressure, staying organised, and prioritising brilliantly—especially during peak trading, deliveries and changeovers. What you’ll bring • Previous visual merchandising experience in fashion retail., • Strong commercial awareness and confidence working with KPIs., • Comfortable using reports/tools to inform decisions and follow up performance., • Strong understanding of Massimo Dutti’s DNA and product, plus awareness of current market trends. The mindset we love You’re empathetic, reliable, and customer-focused, with the right mindset to stay calm and effective in a fast-paced store environment. You’re adaptable, resilient, and you take pride in doing things properly—especially when it’s busy. What we offer • Competitive salary, • 25% staff discount, • More4Less benefits scheme, • Refer a Friend programme, • Internal promotion opportunities Inclusion We’re committed to an inclusive recruitment process and can provide adjustments for people with disabilities or long-term conditions. Apply now and help shape the Massimo Dutti experience—through visual storytelling, commercial impact, and exceptional service.

Job Role: Stockroom Manager Reporting to: Store Manager Location: ME+EM, Marylebone, London Contract type: Full Time About us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the role: The Stockroom Manager is a key leader within the store environment, responsible for driving all back-of-house operations with precision, professionalism, a commercial mindset and a commitment to excellence. This role ensures the accurate receiving, storing, replenishment, and movement of merchandise while maintaining optimal stock levels to support sales performance. The Stockroom Manager leads and develops the stock team, champions system and process improvements, and acts as the primary liaison between the store, head office, and external partners for all stock-related matters. They ensure that daily operations, stock audits, and omnichannel fulfilment are completed efficiently and to brand standard, all while upholding health, safety, and security compliance. The Stockroom Manager supports both the sales floor and customer communication when required, representing the brand with integrity at all times. Responsibilities Systems &Operations • Lead all stockroom operations, ensuring accurate receiving, storing, processing, and replenishment of merchandise., • Be an expert in EPOS and ERP Inventory Management platforms, and confidently identify and champion new processes and system improvements., • Oversee omnichannel fulfilment, ensuring orders are processed, packaged, and dispatched to luxury brand standards., • Maintain stockroom compliance with health and safety regulations, ensuring safe storage, organised inventory, and functional equipment., • Manage inventory accuracy through regular cycle counts, audits, and discrepancy investigations., • Drive operational efficiency by monitoring negative stock, ensuring ticketing accuracy, managing defective goods, and implementing corrective actions., • Identify workflow inefficiencies and propose solutions to optimise space, accessibility, and replenishment processes., • Act as a key systems user and trainer, supporting onboarding and continuous development for all stock-related processes., • Maintain strong communication with Head Office teams (Retail Operations, Merchandising) and external partners (delivery providers, warehousing). Leadership • Lead, motivate, and develop the stockroom team, ensuring tasks are completed efficiently, accurately, and to brand standard., • Coach team members in best practice, identifying training needs and delivering development programmes to build skills and knowledge., • Set clear expectations and priorities, conducting performance reviews and providing continuous feedback., • Act as the voice of the stock team within the store and wider business, championing continuous improvement and cross-functional collaboration., • Communicate effectively with Store Management, Sales, and Visual Merchandising teams to align stock operations with business needs, product launches, and capacity planning., • Demonstrate exemplary professionalism in timekeeping, administration, communication, and customer care. Management • Organise daily and weekly workflows for the stock team in line with business needs, deliveries, recalls, and new product launches., • Maintain optimal stock levels to support store sales goals and minimise overstock., • Lead and execute stock takes and cycle counts, ensuring thorough preparation, accurate reporting, and implementation of corrective measures to reduce shrinkage., • Review incoming product and manage stockroom layout adjustments, collaborating with Compliance and Store Management where necessary., • Ensure timely completion of all inventory-related tasks—including transfers, returns, reservations, and damages—while maintaining high standards of organisation and accuracy., • Uphold strict health, safety, and security protocols, controlling access and ensuring safe stockroom operations., • Manage customer enquiries related to stock and fulfilment when required, acting as a professional brand representative. Key Performance Indicators (KPIs): • Stock Accuracy: Cycle count results, audit accuracy, shrinkage rates., • Operational Efficiency: Timely completion of deliveries, transfers, allocations, and omnichannel orders. Team Development: • Skill progression, training effectiveness, performance improvements., • Replenishment Quality: Stock availability, overstock control, product flow., • Stockroom Standards: Organisation, cleanliness, compliance, and system accuracy. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Company Description Abel Richard is an ultra-luxury Maison redefining modern refinement. With a growing presence in London and across key international luxury markets, the brand specializes in luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare, limited-edition creations that seamlessly blend technology, high-tech material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression, celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. Rooted in craftsmanship and driven by design excellence, Abel Richard creates objects that go beyond function. Every component tells a story. Every silhouette is a conversation starter. As the Maison continues to expand its presence across the global luxury landscape, Abel Richard remains focused on elevating customer experience, brand storytelling, and modern luxury across every touchpoint. Position Summary Abel Richard is seeking a polished, client-focused, and commercially driven Client Advisor to join our London boutique team. This role is responsible for delivering an elevated client experience, cultivating long-term customer relationships, and supporting the daily operations of the boutique. The ideal candidate is passionate about luxury retail, understands the expectations of a discerning international clientele, and brings a high level of professionalism, style awareness, and service excellence. This individual will serve as a brand ambassador and play a key role in driving sales, strengthening client loyalty, and maintaining the visual and operational standards of the boutique. Key Responsibilities Client Experience & Sales • Deliver exceptional, personalized service to every client, creating a welcoming and elevated boutique experience., • Build meaningful relationships with new and existing clients through strong clienteling and follow-up practices., • Identify client needs and recommend products with confidence, product knowledge, and refined brand storytelling., • Achieve or exceed individual and boutique sales goals., • Maintain a strong understanding of Abel Richard products, craftsmanship, brand heritage, and seasonal collections., • Support private appointments, VIP clients, and special in-store events as needed., • Serve as a true brand ambassador by consistently reflecting Abel Richard’s values, image, and service standards. Client Development • Develop and maintain a loyal client book through outreach, follow-up communication, and personalized service., • Use CRM tools and boutique resources to track client preferences, purchase history, and opportunities for re-engagement., • Support initiatives that drive repeat business and long-term customer loyalty., • Build rapport with local and international clientele, including high-net-worth individuals and luxury consumers. Boutique Operations • Assist with opening and closing procedures in accordance with company standards., • Accurately process sales, exchanges, transfers, deposits, and other transactions through the POS system., • Support inventory management, stock replenishment, cycle counts, and merchandise organization., • Maintain the boutique’s presentation, including merchandising, cleanliness, and back-of-house standards., • Help ensure all operational procedures, loss prevention practices, and security protocols are followed., • Partner with the leadership team to support smooth day-to-day boutique operations. Team Contribution • Work collaboratively with leadership and fellow team members to achieve boutique goals., • Contribute to a positive, professional, and service-driven team culture., • Stay current on product launches, promotions, and business priorities., • Participate in training and development opportunities to strengthen sales and service performance. Qualifications • 3-5 years of experience in luxury retail, premium fashion, jewellery, accessories, or high-touch hospitality., • Proven success in a customer-facing sales environment with sales targets or performance goals., • Strong interpersonal and communication skills with the ability to engage a sophisticated and diverse clientele., • A polished and professional presence with a genuine passion for luxury service and brand representation., • Experience with POS systems and CRM platforms preferred., • Strong attention to detail, organisation, and follow-through., • Ability to work effectively in a fast-paced, high-service boutique environment., • Flexibility to work evenings, weekends, bank holidays, and peak retail periods., • Additional language skills are highly desirable, especially Arabic, Mandarin, Russian, French, or Spanish. Preferred Experience • Previous experience working with international luxury clientele., • Experience in a luxury boutique or designer retail environment., • Confidence supporting VIP clients, private shopping experiences, and relationship-based selling., • Understanding of boutique presentation standards and premium customer service expectations. Key Skills & Competencies • Luxury client service, • Relationship building and clienteling, • Sales confidence and commercial awareness, • Strong verbal communication, • Attention to detail, • Professional discretion, • Team collaboration, • Adaptability and composure, • Product presentation and storytelling, • Time management and organisation Physical Requirements • Ability to stand and walk for extended periods during scheduled shifts., • Ability to lift, move, and carry merchandise and boutique supplies as needed., • Ability to perform routine boutique tasks including stock handling, merchandising, and maintaining floor standards. Work Environment • This role is based in a luxury retail boutique setting in London., • The position requires regular in-person interaction with clients, team members, and leadership., • The schedule may include weekends, evenings, and holiday trading periods based on business needs. Why Join Abel Richard At Abel Richard, team members are part of a brand that values craftsmanship, elevated service, and meaningful client relationships. This is an opportunity to work in a luxury environment where presentation, hospitality, and attention to detail matter. We are looking for individuals who take pride in delivering an exceptional experience and who want to grow with a brand committed to excellence. Equal Opportunity Statement Abel Richard is committed to creating an inclusive and respectful workplace. We welcome applications from qualified candidates of all backgrounds and make employment decisions based on business needs, job requirements, and individual qualifications.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in Fenwick Kingston, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part-time role 2 days, 15 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: • Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales. • Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. • Customer Service : Deliver exceptional customer service to create memorable experiences and foster brand loyalty. • Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Purpose of the role We are currently recruiting for Client Advisers for our store that is set to open in Harrods in October 2026. The client advisor will embody the ethos and values of the brand. This is a department store opportunity where you will offer an exceptional client experience and build lasting relationships through a personalised and informed service. The client advisor will be commercially minded, whilst managing client interactions with discretion and respect. The role requires an interest in fashion, culture and the arts. Responsibilities Client engagement and sales performance • Provide an exceptional client experience by welcoming, advising and styling clients on product selections and informing them about the brand, • Develop the client relationship; create and maintain strong and loyal relationships with clients, • Understand and anticipate client needs, offer personalised recommendations and styling advice, • Achieve and exceed individual and store sales targets Product Knowledge • Maintain a thorough understanding of the product collections, including campaign styling, fabrics and craftsmanship. Visual Merchandising • Assist in maintaining the visual presentation of the store, ensuring that displays always adhere to the brand guidelines and are maintained throughout the day, • Communicate with the manager or VM ambassador for the store on any product rotations and/or product needs to ensure consistency in display and its reflection of the brand. Team Collaboration • Work closely with team colleagues to create a positive and productive work environment., • Participate in training sessions and team meetings to monitor and progress sales throughout the month, retain up to date product knowledge and deliver business objectives Brand Ambassador • Embody the brand's values and aesthetic in personal presentation and conduct, • Stay up-to-date with fashion trends, competitor brands and relevant cultural events and exhibitions in the area Qualifications, Skills, Experience Required • Previous experience in retail sales, preferably in luxury fashion or high-end retail, • Strong interpersonal and communication skills, with the ability to connect with a diverse clientele, • A strong interest in fashion and the arts, • Proven track record of meeting or exceeding sales goals, • Ability to work flexible hours, including weekends and holidays

Furniture Sales Associate Monologue | Mayfair, London | Full Time About Monologue Monologue is a contemporary design showroom founded by interior designer Pavel Klimczak, with a newly opened flagship showroom in Mayfair, London. Representing some of the world's most respected furniture, lighting and interiors brands, Monologue works with private clients, interior designers, architects and developers across the UK and internationally. Our collections are defined by exceptional craftsmanship, material integrity and contemporary design, offering a highly curated approach to luxury interiors. As our business continues to grow, we are looking for a commercially minded and design-focused Furniture Sales Associate to join our team. The Role This is an exciting opportunity for an experienced sales professional with a passion for design, interiors and client service. Working from our Mayfair showroom, you will engage with private clients, architects and interior designers, helping them discover and specify products for residential and commercial projects. The role combines sales, project coordination and administration within a fast-paced international design business. You will be responsible for managing a high volume of enquiries and quotations from clients across the UK and worldwide, building strong relationships and delivering an exceptional customer experience from initial enquiry through to order completion. Key Responsibilities • Managing and responding to a high volume of client enquiries by email, telephone and in person., • Preparing quotations and product proposals., • Supporting clients with furniture, lighting and interior product selection., • Developing and maintaining relationships with private clients, architects, interior designers and developers., • Managing sales opportunities from enquiry through to order confirmation., • Coordinating with suppliers regarding pricing, lead times and product information., • Processing orders and maintaining accurate records within company systems., • Following up quotations and generating new sales opportunities., • Supporting showroom presentation and visual merchandising standards., • Assisting with project coordination and after-sales service., • Working closely with colleagues to achieve sales objectives and business targets., • Representing Monologue professionally at client meetings, showroom events and industry functions.What We're Looking For, • Proven experience in luxury retail, furniture sales, interiors or a design-led environment., • Strong sales ability with a track record of meeting or exceeding targets., • Excellent communication and relationship-building skills., • Confidence dealing with high-net-worth private clients and design professionals., • Experience preparing quotations and managing multiple client projects simultaneously., • Highly organised with exceptional attention to detail., • A proactive and solutions-focused approach., • Strong administrative and computer skills., • Passion for contemporary design, furniture and interiors., • Ability to work independently while contributing positively to a collaborative team environment.Working Pattern, • Full-time, showroom-based position in Mayfair, London., • Regular Saturday working as part of a rota., • Flexibility to support occasional evening events and client functions.Why Join Monologue? Monologue is more than a showroom. It is a platform for contemporary design, bringing together leading international brands, emerging talent and a community of architects, designers and design enthusiasts. This is an opportunity to join a growing business at an exciting stage of its development, working within a beautiful new Mayfair showroom and contributing to some of the most interesting residential and commercial design projects in the UK and beyond. To apply, please send your CV and a short covering note outlining your relevant experience and interest in the role.

STORE DIRECTOR - LONDON LUXURY FINE WATCHES & JEWELLERY £75K-£80K + 40% BONUS OUTSIDE THE BOX RECRUITMENT is very excited to be headhunting a STORE DIRECTOR for a highly regarded luxury international heritage brand who specialise in fine watches & fine jewellery Due to great demand, our client is expanding and opening new stores and changing the structure to their established flagship and key stores across their London sites. We are seeking a confident brand ambassador with gravitas, presence and polish, who is commercial, a natural networker, client-centric luxury leader who thrives on the sales floor. Inspires, develops and leads dynamic service driven teams, whilst builds long-term B2B & B2C HNW relationships. Role: • Reporting direct to the Head of Retail, • Responsible for a Boutique Manager, Assistant Manager, 2 Supervisors, and a sales team 10+ staff,, • Driven to achieve all targets and budgets set for the store., • Will influence the buy for all stores., • Networking and cultivating long term relationships with all inhouse stakeholders, B2B & B2C, • Plan a calendar of marketing activities to constantly drive sales in conjunction with Head Office Marketing, • Attend important in-store events and parties, • Ensure appropriate PR activities and optimal VIP support, • Represent the company at various events, • Actively cultivate potential customer groups and business partners, • Effective at business developing, • Influence the sales strategy and performance of the store with relevant stakeholders in head office and Directors, • Ideally have your own high net worth client book, • Someone who leads and directs from the front, who loves to be on the sales floor (will not suit an office manager), • An innovator, motivator and driver of the management and sales team to achieve all KPI targets, • Performance manages coaches a leading management team, • Have outstanding attention to detail with store standards, presentation and visual merchandising., • Set example of exceptional clientelling and CRM., • Plan and organise regular events to enhance sales, branding and long term professional relationships., • Able to thrive under pressure, • Able to ‘think outside the box’ to drive and introduce new ideas and solutions. Ideal Candidate: • Must have a minimum of 3yrs + experience as luxury Store Director / Multi-site Manager of fine watches & jewellery / fashion or lifestyle stores, where service, clientelling, selling and relationship building are paramount, • A passion for Fine Watches & Fine Jewellery, • Brand ambassador and host, • Drive and ambition to supersede all targets, • Must have gravatas, poise and presence on the sales floor,, • Confident to lead events and board meetings, • Must be able to prove commercial management success in current role – able to analyse reports and budgets to ensure profitability, • A relationship builder, • Experienced at managing a team of 10+ people, • Passionate about training, developing, and motivating others to success., • A confident leader, positive influencer, with a can-do attitude, • Must be articulate and have excellent communication skills in both written and spoken English, • Additional languages are desirable but not essential., • Smart and well-groomed in appearance Additional to salary is: There will be a 40% bonus, Commission, Private Health with wellbeing, pension, etc….. Please register your interest by emailing your CV to cv@otbrecruitment.com or call direct 07815939515/ 020 7169 3000 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Our client is a one-stop beauty and wellness brand; they're looking for a Retail Manager to run their Flagship store in Westfield White City. You'll report directly to the Managing Director, and you'll be responsible for the retail teams, customer experience, product innovation, logistics, and support functions. You'll inspire and empower your team to deliver a unique customer experience and to deliver exceptional results. Must have's Experience in managing a Flagship store or a 3 to 4 million turnover. Able to work weekend shifts & cover peak trading times at the Westfield based in White City Management experience of at least 10 retail staff Commercial mindset - this is a rapidly growing business, and you need to be able to build the brand's 'blueprint' store for the rollout of openings across the UK this year. Key responsibilities : • Lead and manage all store operations: retail sales, product advice, and personalised workshops, stock management and events., • Deliver the brand's strategy and commercial plan., • Drive sales growth through a deep understanding of customer behaviours, local trends and opportunities., • Take full ownership of KPI's: sales targets, customer experience, stock, P&L and stock control., • Analyse performance and implement action plans to continuously improve results in collaboration with your team, • Provide regular reporting to leadership and contribute ideas for the wider UK strategy Brand Experience & VM • Ensure your store offers a sensory, inspiring and educational brand experience, aligned to the brand's values., • Oversee all aspects of visual merchandising, presentation and store environment., • Manage stock replenishment and presentation standards – from shopfloor to window displays to workshops, • Build brand visibility and foster relationships within the local wellness and beauty community; represent the brand at local events and with VIP’s where required. Leadership & Team Development • Lead, coach and develop your team, fostering autonomy, accountabilty and a growth mindset, • Support recruitment of passionate, customer-focused team members., • Embed the brands culture and values; create a team environment where purpose and wellbeing matter., • Deliver continuous training on brand philosophy, products, selling techniques, customer experience, health & safety, • Regularly provide coaching and feedback to support individual growth and team engagement., • Identify and nurture talent, create clear development pathways within the business., • Promote cross-functional collaboration and positive team dynamics Customer Experience • Champion an exceptional customer experience across all touchpoints — both in-store and in workshops., • Lead by example on the shop floor — actively engaging with customers and coaching your team to do the same., • Drive NPS and customer satisfaction scores through personalised, expert advice and welcoming service., • Manage stock effectively to ensure full availability and a seamless shopping experience., • Handle customer issues with care and integrity; foster loyalty and trust., • Actively gather customer insights and share feedback with leadership to continually enhance the customer journey. Skills • Proven experience in leading and developing high-performing retail teams., • Strong background in managing high-footfall retail environments with operational complexity., • Expertise in beauty, wellness or lifestyle retail preferred., • Deep understanding of customer experience and modern retail leadership., • Proficiency in Microsoft Office, POS systems, reporting and KPI management.

Store Manager Manière De Voir — Oxford Street We are looking for an exceptional Store Manager to lead our retail team at our flagship store in Oxford Street. Reporting directly to the Head of Retail, you will take full ownership of the store — operationally, commercially, and from a people perspective. As a natural and inspiring leader, you will champion the brand and set the standard for excellence across every aspect of the store. You will be responsible for leading the world's first physical touch point store for Manière De Voir — our flagship location and the ultimate expression of the brand. This is a rare opportunity to shape and define what world-class retail looks like, building our reputation from the ground up and leaving a lasting mark on the industry. KEY RESPONSIBILITIES Leadership • Set the tone for the entire store — leading by example on behaviour, standards, and presentation while driving performance and personal growth across the team., • Take full responsibility for training and development: designing and delivering inspiring programmes that build product knowledge, competitor awareness, campaign understanding, and trend literacy., • Balance commercial performance with authentic, high-quality client service — holding both as equally non-negotiable., • Leverage available data to monitor live performance, identify opportunities, and consistently achieve store-wide and individual sales targets and KPIs., • Maintain deep, up-to-date knowledge of the full collection — fit, fabric, function, trims, and trend — and hold the team to the same standard., • Champion innovation and new ideas, presenting proposals to senior stakeholders with the goal of driving business growth., • Take full ownership of store operations including stock management, payroll, and P&L, optimising for efficiency and profitability., • Ensure all health, safety, and security requirements are rigorously upheld at all times. Client & Store Experience • Lead the delivery of a client experience that is engaging, emotional, and fully aligned with our hospitality guidelines — setting the benchmark for best-in-class service both in-store and remotely., • Ensure 'right product, right place, right time' through effective and proactive stock file management, maximising sales and minimising stock loss., • Maintain impeccable store standards and visual merchandising in line with brand guidelines, ensuring the store always reflects the best of Manière De Voir., • Work closely with the allocations team to manage inflow needs, analysing trends by size, colour, and silhouette to inform smart buying decisions., • Oversee the collection and accurate recording of meaningful client data throughout the journey, ensuring the CRM system is consistently maintained., • Deepen the client relationship by offering curated, insider knowledge of the local lifestyle scene — theatre, arts, dining, and more — while building a strong local network that elevates our position in the community. REQUIREMENTS • 5+ years' experience in retail management, with a proven track record in a flagship or high-profile store environment., • Demonstrable experience leading, developing, and inspiring high-performing teams., • A confident decision-maker who takes full ownership, challenges established thinking, and champions new ideas at a senior level., • Commercially astute with a strong understanding of P&L, KPIs, and retail operations., • Style-conscious fashion enthusiast with exceptional knowledge of the industry and a genuine passion for product., • Proven track record delivering world-class client experiences., • Strong entrepreneurial mindset with a personal drive to build something exceptional., • Highly self-motivated, composed under pressure, and able to lead others through change., • Exceptional attention to detail and a quality-first approach in everything you do., • Proficiency in Microsoft Office. SALARY - Competitive

General Manager, Kurt Geiger Footwear, Selfridges London Description Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism Responsibilities SALES • Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets., • Monitor brand performance and sales on a weekly basis and take action in order to improve results., • Contribute towards the development of the KG “branded” portfolio in line with consumer demands and business opportunity., • Deliver consistency of sales planning for any in store retail events., • Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity., • Adopt a commercial, dynamic, positive and imaginative approach to achieving results., • Deliver retail “projects” on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities ., • Identify and exploit-any commercial opportunity in conjunction with the host store., • Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. SERVICE • Drive excellence in service levels in order to deliver “Amazing Service”., • Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments., • Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees., • Install a clientele culture increasing ? By being proactive in all platforms of clientelling and selling., • Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. PEOPLE • Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process., • Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI’s and manage on an on going basis, through performance review and on going evaluation and feedback., • Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals., • Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees., • Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department., • Oversee the management of the absence and sickness procedures in line with Company policy. VISUAL MERCHANDISING • Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined., • To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. STOCK AND ADMINISTRATION • Maintain the integrity of the store stock file through the effective liaison with the operational management team., • Ensure compliance is achieved within all areas of stock management and branch and staff administration., • Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3%, • Take full ownership/accountability of stockrooms in accordance to agreed operational standards. OWNERSHIP/ ACCOUNTIBILITY • To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs • Meet sales , profit and control costs in line with Company target., • Manage both good and poor performance, review and develop direct reporting staff., • Meet targets for staff costs, stock loss and key controls. • Control labour turnover and employee retention to agreed target., • Maintain a high level of branch presentation and adhere to Model Store., • NPS/ CRM results to exceeds Company's expectations. Requirements • Currently working at Senior Manager within a high turnover business, • Experience of managing large teams, • Prior history of P&L accountability and driving bottom line contribution, • Proven ability to drive performance through people, • Excellent at building internal and external relationships, • Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred, • Representative of our luxury/fashion forward brand in every way. Benefits • Competitive basic salary, • Generous bonus structure, • Uniform allowances, • Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Supervisor – Luxury Boutique Central London - Mayfair Salary: up to £32,000 + bonus Role: My client is looking for an experienced Retail Supervisor to support daily store operations, drive sales, and lead a small team in a luxury retail environment. This role is ideal for someone with strong leadership skills and a passion for delivering exceptional customer service. Key Responsibilities: • Lead and motivate the team to achieve sales targets., • Assist with daily operations, stock management, and visual merchandising., • Ensure excellent customer experience and brand standards., • Support staff scheduling, training, and performance management. Requirements: • Retail supervisory experience, preferably in luxury or premium fashion., • Strong leadership, communication, and team management skills., • Proven track record in sales and customer service., • Flexible availability, including weekends. Benefits: • Professional growth opportunities., • Staff discounts and other benefits. 360 Talent specializes in high-end retail recruitment, connecting top-tier professionals with prestigious Fashion, Beauty, and Lifestyle brands worldwide. For the latest opportunities and industry updates, visit our website or follow us on LinkedIn, Facebook, Instagram & TikTok!

SALES CONSULTANT / LADIESWEAR SPECIALIST LUXURY LADIESWEAR – KNIGHTSBRIDGE £35K–£38K + COMMISSION Are you a sales-driven, fashion stylist with a luxury client book ready to smash targets and build serious earning potential? This Knightsbridge concession role puts you at the centre of high fashion and high rewards. Outside The Box Recruitment is recruiting on behalf of a world-renowned brand celebrated for its luxury fashion worn by celebrities and featured in leading fashion editorials. This is your chance to join their Harrods Concession and take your career – and earnings – to the next level. The Role: • Reporting to the Store Director and Sales Manager. Part of a team of 4 Ladieswear Specialists., • Be the driving force behind sales, delivering a five-star styling experience to HNW & UHNW clients., • Grow your client book through networking, events, and exceptional clientelling., • Close sales confidently and exceed targets with a proactive, entrepreneurial approach., • Bring the brand to life through stunning visual merchandising and in-store presentation., • Maintain accurate client records and follow-ups via the CRM system to build lasting relationships., • Collaborate with your boutique team to create a seamless, luxury experience every time. Ideal Candidate: • 3+ years in luxury fashion as a Senior / Sales Consultant., • Essential your sales & styling experience must come from a luxury fashion boutique, • A proven track record of hitting and exceeding sales targets., • Your own HNW client book and the drive to keep growing it., • A passion for fashion, with your finger on the pulse of trends and editorials., • A confident, articulate communicator who thrives in a fast-paced, target-focused environment., • An entrepreneurial mindset., • A good team spirit., • A passion for clientelling and building lasting relationships with clients., • Flexible, approachable, and a natural team player., • Initiative to think outside the box to create opportunities to network and add value to achieving the boutique's targets., • A positive ‘can do’ attitude. Additional to the basic salary: £35K–£38K • 1-5% commission on sales (dependant on targets), • Bonus, • Free uniform, • 28 days holiday, • Contributory pension & additional benefits If you’re hungry for sales success, passionate about luxury fashion, and ready to work with some of the most discerning clients, we want to hear from you! 📩 Please email your CV to cv@otbrecruitment.com 📞 Or call 07815 939515 Only successful candidates will be contacted. Please only apply if you have the Right to Work in the UK.

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Store Manager for our shop in London South Molton ! Sales • Achieving turnover targets, • Analyse sales reports and data to determine business needs and implement strategies, • Define individual objectives for sales advisers, • Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance, • Collaborate with the marketing team Customer service • Ensure the quality of customer service, • Ensure that the team maintains communication with customers, • Resolve customer complaints and support decisions made by sales advisers Operations • Ensure the maintenance, presentation and organisation of the shop, • Ensure payment procedures are followed, • Monitor expenditure on blinds, • Set up staff schedules as required, • Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS., • Maintain good communication with members of the company and other blinds Visual Merchandising • Improving and maintaining merchandising guidelines, • Ensuring that the store is clean, organised and complies with management guidelines, • Work with the logistics and marketing teams to ensure that the store's assortment is correct, • Identify and communicate defective products as quickly as possible, • Communicate stock requirement Human Resources • Participate in the recruitment, training and development of staff, • Develop and monitor training programmes, • Evaluate the performance of each staff member and provide constant feedback to improve performance, • Helping to resolve HR problems, • Ensuring that professional image and standards are respected and reflect the brand image Profile sought: • You love APM Monaco!, • You have solid experience as a Store Manager, • You have experience in luxury/fashion retail and visual merchandising, • You are fluent in English, • You know how to analyse sales reports and react quickly, • You have strong communication and organisational skills, • You are flexible in terms of working hours (evenings, weekends and public holidays) Don't wait any longer to join APM Monaco, apply now!

About the Company A family-run British fashion label with a heritage dating back to 1913. This company specializes in occasion wear, including dresses for weddings, evening events, parties, and mother-of-the-bride outfits. Key Responsibilities • Own and lead the end-to-end e-commerce function, from digital sales strategy through to execution (CRM, performance marketing, and technology)., • Lead the end-to-end product upload process, ensuring accurate descriptions, imagery and pricing., • Manage day-to-day trading, including web merchandising, product launches, and content updates., • Maintain best-in-class UX and service excellence across site, customer service, and online feedback., • Deliver weekly and monthly performance reports to senior management. Using tools such as Google Analytics, • Act as the primary point of contact for all e-commerce activity, including integrations and warehouse coordination., • Own and maintain the e-commerce calendar, aligning seasonal drops, promotions, and campaigns across channels., • Manage and execute paid advertising campaigns across Google, Microsoft and Meta Ads, optimising for ROAS and revenue growth.#, • Own the SEO strategy, including on-page optimisation, keyword targeting, technical SEO improvements and content to drive organic traffic growth., • Drive innovative, performance-led approaches to grow e-commerce revenue., • Deliver monthly reports to senior management with actionable insights., • Stay informed on emerging technologies (including AI) and recommend innovations to enhance performance. Skill & Experience Required • Proven experience in an ecommerce management or trading role, ideally on Shopify., • Proficient in Google Analytics (GA4)., • Experience working with PPC and SEO and a good understanding of paid digital channels., • Proficient in Adobe platforms, especially Photoshop and InDesign, for editing visual content., • Hands-on experience running and optimising paid advertising campaigns across Google,, • Microsoft and Meta Ads., • Solid understanding of SEO best practices, including on-page optimisation, keyword research and technical SEO., • Excellent communication and problem-solving skills with a genuine customer-first mindset., • Highly organised, self-motivated and comfortable managing multiple priorities simultaneously., • A collaborative team player who thrives in a fast-paced environment. Location - NW10 - Onsite

Store Host / Supervisor Location: Soho, London Contract: Full-time Reports to: Retail Manager Business Overview LESTRANGE is a modern menswear brand building a more considered everyday wardrobe. Founded on the idea of modular dressing, we create versatile, refined pieces designed to make getting dressed feel effortless. Our collections bring together clean design, comfort, longevity and ease, helping customers build wardrobes that work across the many parts of modern life. We believe menswear should feel elevated without being complicated. From fabric development and fit to styling, service and store experience, every detail is approached with intention. Our store plays a vital role in bringing that world to life. It is where customers can experience the product, understand the thinking behind the brand, and discover a more confident, considered way of dressing. Role Overview We are looking for a Store Host / Supervisor with a genuine love for menswear and a natural ability to make customers feel welcome, understood and excited about what they are wearing. This role sits at the heart of the store experience. It is about hosting with warmth, sharing product knowledge with confidence, and helping customers discover pieces that genuinely work for their lifestyle. From talking through fit and fabric to building full looks and wardrobe solutions, the role requires someone who enjoys the details that make menswear feel special. Alongside the customer-facing side, this is also a hands-on supervisory position. Day-to-day responsibilities will include supporting the running of the store, maintaining strong standards, helping guide the team and making sure the space always feels polished, calm and ready for customers. The ideal candidate will bring energy, taste, curiosity and care. They will be excited by the opportunity to grow with a modern menswear brand and play a key part in shaping an elevated in-store experience. This position requires at least 1 year of experience in a retail supervisor, keyholder or similar leadership role, ideally within menswear, fashion, premium retail or a customer-focused environment. Key ResponsibilitiesCreate an Elevated Customer Experience Welcome every customer with warmth, confidence and genuine attention. Bring the LESTRANGE story to life through thoughtful conversations around product, fit, fabric, versatility and modular dressing. Offer considered styling advice, helping customers build looks and wardrobes that feel personal, refined and easy to wear. Create a store experience that feels relaxed, premium and memorable without ever feeling forced or overly formal. Build strong customer relationships through service that feels human, helpful and considered. Stay connected to the collection and the wider menswear landscape, bringing enthusiasm and knowledge into every interaction. Support and Lead the Store Team Set the tone on the shop floor through energy, presentation, service and attention to detail. Work closely with the Store Manager to support the day-to-day rhythm of the store. Guide and motivate the team during shifts, helping everyone stay focused, confident and commercially aware. Take ownership of opening and closing procedures when required. Support new team members with product knowledge, customer service standards and store expectations. Act as a trusted, positive presence in store, helping create a team culture that feels professional, welcoming and engaged. Keep the Store Running Smoothly Support stock management, deliveries, replenishment, transfers and stockroom organisation. Maintain strong visual merchandising and store presentation standards throughout the day. Ensure the store environment always feels clean, considered, premium and easy to shop. Assist with till operations, customer orders, exchanges, returns and daily reporting. Keep an eye on store performance, sales targets and trading priorities. Balance operational tasks with the instinct to always put the customer experience first. About the Candidate A genuine passion for menswear is essential, from fit and fabric to styling, silhouettes and the way men dress today. Previous experience in a retail supervisor, keyholder or leadership role is required, with a minimum of 1 year in a similar position. A natural host at heart, the right person will enjoy meeting customers, starting conversations and creating a service experience that feels personal and elevated. Strong product curiosity, commercial awareness and an eye for detail will be key to succeeding in the role. Confidence on the shop floor is important, whether supporting customers, guiding the team or taking ownership of daily priorities. Organisation, reliability and a proactive attitude will help balance the pace of retail with the detail required in a premium store environment. Experience in menswear, premium fashion, lifestyle or luxury retail would be a strong advantage. What We’re Looking For This role would suit a retail professional who cares deeply about product, service and the small details that make a store experience memorable. A love of menswear should come naturally. Great fabrics, considered silhouettes, versatile styling and refined design should be things that feel genuinely exciting. The right person will be commercially aware, confident with customers and comfortable supporting both the front-of-house experience and the operational side of the store. Most importantly, this is an opportunity to join a growing brand with a clear point of view on modern menswear, and to help customers discover a wardrobe that feels simpler, sharper and more considered. Summary The Store Host / Supervisor will play a key role in bringing the LESTRANGE experience to life. Through warm hosting, thoughtful styling, strong product knowledge and hands-on store support, this role will help create an environment that feels welcoming, elevated and distinctly LESTRANGE. It is a brilliant opportunity for a customer-focused retail professional with a real passion for menswear to step into a role with energy, ownership and room to grow.

The Freelance Sales Associate is the face of Leica and delivers the Leica brand experience to prospective and existing Leica customers. They have a passion for selling and provide exceptional levels of customer service. They have exceptional product knowledge and can build lasting customer relationships that result in repeat business and increased revenue. Leica Sales Associates live and breathe our brand values and create a customer experience that is warm, engaging and tailored to the individual. We are looking for freelance candidates. Key Accountabilities • Supporting the teams in reaching monthly retail targets and KPIs by providing excellent customer service, • Understand and properly execute systems and POS procedures, and respond to and follow up on customer calls, messages and emails on a daily basis, • Develop and maintain a list of customers and CRM database and provide customers with an exceptional and bespoke level of service including one-on-one customer sessions on Leica products, • Provide a one-to-one personalised service and aftercare service to customers e.g. by notifying them of new products, relevant photography exhibitions and Akademie courses, • Assist with the presentation of products and displays according to visual merchandising guidelines and maintain exceptional standards of housekeeping, • Support the teams with stock management, including stock takes and reordering, • Properly execute all stock movements on SAP, • Follow security procedures in stores, • Act as a brand ambassador at all times, contribute to and represent Leica at events, • Seek to continuously develop knowledge and skills in sales, service, systems and process Key Skills • Retail and sales experience are essential, • Good communication and organisation skill, • Excellent written and phone skills, • Team player, • Good I.T skills, • Knowledge of using SAP is advantageous but not essential, • Knowledge of photography Equal Opportunities Employer Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.

What’s the role about? As part of our Retail team, you’ll join our London store as a Sales associate. Your primary responsibilities will include delivering exceptional customer service and supporting the team in achieving sales and operational objectives. What you’ll be doing? • Greet and welcome customers with a friendly and positive attitude., • Assist customers in finding products that suit their needs and preferences., • Provide detailed product information and recommendations., • Handle customer inquiries and resolve any issues promptly and professionally., • Achieve and exceed personal and store sales targets, • Utilize effective selling technique to maximize sales opportunities, • Encourage additional purchase though thoughtful spelling and cross- selling, • Maintain a clean, organized and visually appealing store environment., • Assist the store manager in implementing visual merchandising plans and promotional displays., • Replenish stock and ensure products are displayed according to company standards., • Work closely with team members to achieve common goals, • Participate in regular team meetings and training sessions, • Support colleagues and contribute to a positive and productive work environment, • Assist in opening and closing the store, ensuring all procedures are followed., • Perform inventory, • adhere to company policies and procedure to ensure a safe and secure shopping environment What you’ll ideally bring to the role? • Passion for premium or luxury product, • Previous experience in a customer-facing environment, • Be able to see things through the customer’s eyes and body languages, • Excellent customer service skills, • Flexibility and ability to adapt to changing priorities, • Ability to work in a fast-paced retail environment, • Have excellent communication and interpersonal skills, • Have excellent organizational and decision-making skills, • Be a team player, • Good written and verbal communication skills What we’ll do for you? • Performance-based incentives, • Employee discounts on Topologie products, • A dynamic and supportive work environment, • Opportunities for career growth within the company.

ABOUT MAX MARA FASHION GROUP Max Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style. Job Description: Sales Assistant (Full Time) – Marylebone – Marella Flagship Store OBJECTIVES Sales Assistant is responsible for assisting customers during the purchase process. S/he provides a service to customers in accordance with the given guidelines and the business objectives and brand philosophy both individually and in team. S/he reports to the Store Coordinator KEY RESPONSIBILITIES 1)Pursue the specific objectives assigned by the Retail Management in order to contribute in the achievement of the overall objectives of the store, both in terms of quantity (budget, turnover, profitability) and quality (Brand image) 2) Follow and apply the Brand guidelines in relation with the standard service model and the required level of relationship with the customers. Guarantee the image of the corner and her/his personal image, following the Brand guidelines. 3) Perform the duties assigned by the Store Coordinator, related to the needs of the stores, for instance: • manage the warehouse properly organized (size, type, style, color, or product code), • Take delivery of goods and supplies in a timely manner, • Define and marks the alteration lines to fit garment on the customer’s body, • Ensure that all merchandise is properly displayed and organized, • taking care of the visual merchandising, both in store following the VM guidelines, • Receive payment by cash, check, credit cards, vouchers, or automatic debits 4) Follow the procedures in full compliance with all the assigned activities 5) Maintain and update professional and technical knowledge as trained and provided by high-ranking Managers 6) Develop the database and implement CRM activities in accordance with Brand guidelines and by using the given tools ( iPad, Mobile, etc ) KEY COMPETENCIES • Proven experience in the retail sector, preferably in similar roles., • Strong knowledge of KPIs and the ability to analyze and act on them to optimize performance., • Proficiency in Excel and Word for managing daily operations., • Experience in stockroom management and inventory maintenance., • A friendly, helpful, confident, and engaging personality with the ability to connect authentically with customers., • Must be available for 40 hours per week. SOFT SKILLS • Passion for fashion, • Membership, • Teamwork

Job Description Title: Assistant Store Manager Location: Heathrow Reports To: Store Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Assistant Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Assistant Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Are you passionate about retail and are driven by the world of luxury skincare and prestige cosmetics? As an Assistant Business Manager, for La Prairie, Harrods you will have the opportunity to work alongside the Business Manager to lead and grow our beautiful brand at Harrods, London including our Spa treatment room. This is an exceptional opportunity as Harrods accounts for 60% of our UK & Ireland Business. You will lead and manage a team of up to ten consultants, driving performance, fostering engagement, and contributing to business growth while ensuring the delivery of exceptional client experiences. The successful candidate will inspire and act as a role model to the team, providing best-in-class service and transforming every customer interaction into a true luxury experience. Your goal will be to strengthen the brands positions within the skincare and makeup category, in full alignment with the brand’s strategic vision and roadmaps. Main responsibilities • Set and monitor daily team objectives, adapting focus throughout the day to maximise performance and support key launches and promotional activity., • Deliver a high standard of customer service by actively engaging clients, identifying their needs, asking appropriate follow-up questions, and offering personalised skincare consultations., • Ensure every customer is introduced to the collections to enhance the overall client experience., • Proactively plan and organise external events to drive business growth and increase brand awareness., • Maintain accurate and up-to-date customer records within the EPOS system, • Ensuring excellence in Spa operations and client service, being the main point of contact for retail and spa coordination Business Planning Counter Performance & Sales: • Ensuring you work with the Business Manager on the business plan to define and monitor weekly sales targets, providing clear rationale and regular performance updates., • Plan and deliver tailored events and in-store (on-counter) activities to support achievement of the business plan, while maintaining strong awareness of competitor activity., • Ensure all required paperwork and administrative tasks are completed accurately and within agreed deadlines., • Maintain accurate stock levels, optimise stock ageing, manage tester availability, and implement timely corrective actions where required., • Proactively manage team absences to ensure consistent and effective counter coverage., • Ensure full accuracy and compliance in all sales reporting, including use of IPPOS and clienteling systems. Spa Performance & Sales: • Being the main point of contact for spa bookings, working alongside the PR manager, working with Harrods concierge, supporting in training the Harrods call centre team and driving occupancy and retail performance, • Drive the team to achieve individual paid Spa appointment targets, • Ensure and track appointment bookings so that the occupancy target is met for the Spa, • Engage, and coach Harrods team about Spa Services to increase appointments and loyalty to the brand Team Development & Performance Management • In partnership with the Business Manager you will lead, coach, and develop a team of Beauty Consultants, Makeup Artists, Spa Consultants, and stock controller ensuring excellence in performance, conduct, and client service., • Build and motivate high-performing teams that consistently meet or exceed KPIs., • Partner with the Retail Education Manager to analyze KPIs, identify training needs, and enhance sell-out performance. Marketing & Merchandising Implementation • Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy., • Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact., • Uphold the La Prairie luxury image through impeccable counter presentation and consultant grooming standards. Store relationship & Communication • To ensure that you are informed about current and new business initiatives and to provide feedback to the Business Manager & Training Manager., • Ensure you are up to date at all times of the HO emails and feedback to the team, • EPOS accuracy and compliance, • Ensure that you read Training Manual and Visual Merchandising Guidelines, actioning all relevant points, • Develop and maintain good working relationships with all store based colleagues, • In partnership with the Business Manager, Identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales. In return, La Prairie & Chantecaille offer • A competitive salary and discretionary commission scheme, • 33 holiday days (including bank holidays), • Generous product allocation & discount, • Long Service Awards starting with 3 years’ service, • A free product to try every time there is a new launch, • Contributory pension scheme – 5% employer contribution, • A range of opportunities to develop and grow personally and professionally, • 24/7 Access to Employee Assistance Programme called Lyrahealth, • Annual performance reviews so you know your career is going in the right direction Reports to: Harrods Business Manager. In the absence of Business Manager the Assistant Business Manager will report into the Head of Retail. We look forward to receiving your application.

Job Title: Assistant Store Manager Department: Store Reporting to: London Area Manager Contract type: Permanent, 40 hours per week, including weekend & evening hours (for events) Location: Cadogan Store in Chelsea About the Fold: The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are. Founded with a clear mission to dress professional women with intention, The Fold has built a loyal global community of customers who value craft, quality, and considered design over fast fashion. With a multi-channel presence - led by ecommerce and supported by our two London stores in Chelsea and the City – The Fold has built a loyal and growing customer base across the UK, US and internationally. As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure. This role is a key part of that journey. You can explore our world at www.thefoldlondon.com and find us on Instagram, LinkedIn, and Facebook as @thefoldlondon. Role Purpose: The Assistant Manager will lead the day-to-day management of the flagship store, taking responsibility for all aspects of store operations, from team supervision, coaching and training to delivering our gold-standard customer service. You will play a key role in driving sales and achieving commercial KPIs, while also overseeing inventory. You will support the Area Manager with strategic initiatives and are always striving for excellence. Areas of responsibility: 1. Store Operations • Own the end-to-end running of the store, ensuring it operates smoothly, consistently, and to brand standard at all times, • Take responsibility for staff rota, ensuring it is planned effectively, communicated clearly, and updated with all absence and holiday records, • Lead by example in upholding company policies, ensuring full team understanding and consistent application across D&I, absence, and conduct, • Act as the store’s primary keyholder, taking accountability as the first point of contact in any emergency situation, • Take ownership of daily store readiness, ensuring the shop floor, stockroom, and visual merchandising are always presented to the highest standard, • Manage all store supplies and facilities, ensuring the team has everything required to operate efficiently without disruption, • Be accountable for Health & Safety, ensuring standards are upheld, equipment is maintained, and the team feel confident and responsible in following procedures, • Own uniform standards across the team, ensuring alignment with brand expectations and addressing any inconsistencies, • Take full responsibility for stockroom organisation, ensuring clarity, efficiency, and ease of access for the team, • Own all in-store POS and materials, ensuring accurate, on-brand execution at all times, • Manage store costs responsibly, making considered decisions and taking ownership of spend within the store 1. Commercial Performance • Own overall store performance, with full accountability for delivering strong commercial results, • Lead the team to understand and engage with store goals, creating clarity on priorities and expectations, • Take responsibility for setting the tone around performance, driving a culture of ambition, accountability, and results, • Identify opportunities to improve performance, taking proactive action and leading the team through change where needed, • Lead ongoing training and development, ensuring the team are confident in customer service, styling, and selling skills, • Own and maintain exceptional retail standards, ensuring the store consistently reflects the brand at its best, • Build and nurture relationships within the local community, positioning the store as a key destination, • Take accountability for store events and partnerships, ensuring they are well planned, well executed, and aligned with the brand, • Work collaboratively with marketing and external partners, ensuring strong representation of the store, • Reporting and sharing clear insights, feedback, and opportunities with the wider business, • Act as the voice of the customer, feeding back trends, behaviours, and opportunities to improve to the wider teams, • Maintain strong product and brand knowledge, leading the team to do the same, • Stay commercially aware, understanding competitor activity and the local trading environment 1. Stock Management • Own stock presentation and VM execution, ensuring it is always aligned with brand direction and relevant to the customer, • Take responsibility for inventory management, maintaining accuracy and strong control of stock within the store, • Ensure strong visibility of stock levels and performance, taking action where needed to optimise availability, • Anticipate and plan for stock movements, working ahead of deliveries, recalls, and seasonal changes, • Collaborate proactively with Merchandising, ensuring the store has the right stock to meet customer needs, • Ensure the shop floor is consistently replenished, maintaining a strong and complete product offer in collaboration with the VM 1. Customer Experience • Own the delivery of a “gold standard” customer experience, ensuring every interaction reflects the brand, • Lead from the front on the shop floor, setting the example for service, styling, and customer engagement, • Take responsibility for building strong customer relationships, both personally and across the team, • Drive a clienteling mindset, ensuring a focus on loyalty, retention, and long-term relationships, • Ensure the brand tone of voice is consistently delivered, coaching the team where needed, • Is the go to person for customer issues, resolving them with professionalism, confidence, and care, • Maintain strong awareness of the customer and local area, ensuring the experience feels relevant and personalised, • Ensure the team are confident in all aspects of the customer journey, including styling and alterations About You Experience • Has previous managerial & operational experience in a luxury retail environment, • Proven excellence in customer service and issue resolution, • Commercial driven, with proven experience with in store KPI’s such as ATV, UPT & conversion, • Strong and proven leadership capabilities, is a team player and is inspiring and able to motivate staff to achieve the stores targets Skills & Attributes • The ability to work under your own initiative and problem solve, • Strong time management and organisation skills can effectively manage workload and priorities, • Has impeccable standards and is bought into the Fold Values Benefits & Perks: We believe great work happens when people feel supported, valued, and inspired—here’s how we make that happen: • 33 days holiday (25 days + bank holidays) + option to buy more!, • Pension scheme, • Salary sacrifice options (pension & childcare), • Financial wellbeing platform to support your goals, • £1,250 annual The Fold gift voucher, • Bike to work scheme to save on bikes & equipment, • Employee Assistance Programme (confidential wellbeing support when you need it), • Eye care support, • Enhanced maternity pay, • Friends & family discount – enjoy 50% off full retail price, • Monthly social events, plus summer & Christmas parties, • Summer Fridays for that early start to the weekend, • Fully stocked snack cupboards, fresh fruit, plus great coffee & tea, • Opportunities to give back through volunteering with our charity partner, Smart Works Why The Fold • A brand with a clear point of view and a fiercely loyal customer base — you will be selling something you can believe in, • Opportunity to play a highly visible role in a growing premium fashion brand, • Direct exposure to the leadership team and key strategic initiatives, • Broad and genuinely commercial remit with real influence on business performance, • Opportunity to help shape the next stage of international and operational growth, • Entrepreneurial environment with high levels of ownership and autonomy, • Collaborative culture with ambitious plans for the future, • Recent investment from a new owner. The brand is at a new chapter of growth across both existing and new channels, and operates internationally. Diversity and Inclusion We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role The Digital Merchandiser responsible for shaping the online shopping experience, ensuring that product presentation, category page sequencing, and on-site merchandising decisions are continuously optimised to maximise conversion, revenue, and customer engagement. Key Responsibilities Visual Merchandising & On-Site Product Presentation The core responsibility of this role is to curate and maintain the visual merchandising of the website, ensuring product display reflects both commercial priorities and brand aesthetic. • Own the sequencing and sorting logic of all category and collection pages, ensuring the most commercially relevant and visually compelling products are surfaced to the customer., • Execute regular merchandising updates in line with new arrivals, seasonal campaigns, promotional activity, and trade priorities., • Collaborate closely with the creative and design teams to ensure product imagery, editorial content, and on-site storytelling are aligned with the brand's visual identity., • Manage the setup and presentation of new product launches, ensuring correct attribution, imagery, copy, and categorisation across all relevant pages., • Apply best-practice merchandising rules (e.g. pinning hero products, burying low-performers, cross-linking complementary categories) to improve the overall customer journey., • Maintain consistency of presentation across device types, ensuring the experience is optimised for both desktop and mobile shoppers. Performance Analysis & Data-Led Decision Making This role requires a confident, analytical approach to interpreting product and category performance data, turning insight into action to drive commercial results. • Regularly analyse category page performance using Google Analytics and platform-native reporting tools, monitoring key metrics including conversion rate, revenue per session, bounce rate, click-through rate, and sell-through., • Build and maintain weekly and monthly merchandising performance reports, presenting findings and recommendations to the e-commerce and buying teams., • Identify underperforming products and categories and propose and implement merchandising interventions to improve visibility and conversion., • Monitor on-site search data to identify customer intent gaps and inform navigation, taxonomy, and product tagging improvements., • Work with the trading team to align merchandising decisions with stock levels, margin targets, and wider commercial objectives., • Use cohort and segment-level data to understand how different customer groups interact with category pages, and tailor merchandising accordingly. A/B Testing & Continuous Optimisation The Digital Merchandiser is expected to be an active contributor to the A/B testing programme, owning the merchandising hypothesis pipeline and acting as the domain expert for experiments within their remit. • Generate and maintain a pipeline of merchandising-focused test hypotheses — covering category page layouts, sort order logic, filter presentation, product ranking, and on-site content — for prioritisation within the broader CRO roadmap., • Define clear merchandising objectives and success metrics for each proposed experiment, working with the CRO Lead to ensure test design is statistically sound., • Actively monitor live merchandising tests, flagging anomalies or early negative signals and responding quickly where necessary., • Review and apply test results within the merchandising function, implementing winning variants and feeding learnings back into the site merchandising strategy. Skills, Tools & Qualifications The ideal candidate will bring a combination of analytical capability, commercial awareness, and creative sensibility to the role. The following experience and attributes are essential: • Proven experience in digital merchandising, e-commerce trading, or a closely related role within a fashion or lifestyle retail brand., • Hands-on proficiency with Google Analytics (GA4) including funnel analysis, event tracking, and custom reporting; Google Tag Manager experience is advantageous., • Familiarity with e-commerce platforms such as Shopify, Salesforce Commerce Cloud, Magento, or similar., • Strong Excel or Google Sheets skills for data manipulation, reporting, and trend analysis., • An eye for fashion and a strong understanding of D2C brand presentation, with the ability to balance aesthetic decisions with commercial outcomes., • Excellent attention to detail and strong organisational skills, with the ability to manage multiple workstreams simultaneously., • A collaborative, proactive communicator who can work effectively across buying, creative, marketing, and technology teams. Personal Attributes: • Commercially sharp and results-driven, • Confident decision-maker, • Collaborative and clear communicator, • Detail-oriented with strong prioritisation, • Proactive and ownership-focused, • Comfortable balancing brand and performance *Please note this role is 4 days on-site and 1-day wfh