Retail assistant manager jobs in United Kingdom

About us Maison Gigi is a French family bakery that serves pâtisserie, artisan coffee, breakfast and lunch. Freshly baked every day in-house. Maison Gigi brings tarts and regional sweet and savoury specialities from France. It’s an open-kitchen concept and this family-run business also offer events catering. Summary of the role: We are looking for an experienced Assistant Manager with a passion for great food and service to join our team. As a Shop Assistant Manager you will support the General Manager in the training and development of the team, adhering to health and safety procedures and financials of the site. You will deliver excellent customer service, adopt a 'can do' attitude and have an excellent eye for detail. You will have experience managing a team and keeping your team motivated & happy whilst working in a fast-paced environment. - Engaging customers and exceeding their needs. - Basic cooking/food preparation. - Ensuring health & safety and food safety standards are met. - Opening and closing procedures - Sales and end of day reporting - Stock ordering and management To assist in the smooth and efficient running of day to day operations, including the management of preparation, hygiene and production teams.

- Organise all store operations and allocate responsibilities to other staff members; - Supervise and guide staff towards maximum performance; - Prepare and control the stores budget aiming for minimum expenditure and maximum efficency; - Analyse sales and revenue reports and make forecasts; - Monitor stock levels and purchases and ensure they stay within budget; - Help to maintain accurate inventory; - Unpacking and counting deliveries; - Engaging with service providers and suppliers; - Ensure high levels of customer satisfaction through excellent service and deal with any complaints; - Develop customer relations; - Inspect the areas in the store and resolve any issues that might arise; - Maintain outstanding store conditions and visual merchandising standards; - Implement monthly promotions and ensure all POS advertising is adequately posted.

Are you a motivated, experienced retail professional with a passion for leadership and a knack for driving results? Just in Case, a leading retailer of high-quality smartphone accessories with a growing presence in Italy, the EU, and the UK, is seeking a Store Manager to lead and inspire our team. We're thrilled to announce the opening of our second store in Bluewater Shopping Centre by the mid of May, extending the Just in Case experience to even more customers. If you're ready to take the next step in your retail career and become an integral part of our expanding brand, we want to hear from you! Position Overview: As a Store Manager at Just in Case, you will play a vital role in driving the success and growth of our brand. You will be responsible for leading and managing the daily operations of our store, ensuring excellent customer service, motivating the team, and achieving sales targets. Your leadership, retail experience, and dedication to our mission will be instrumental in creating an exceptional shopping experience for our customers. Responsibilities: - Lead by example and provide exceptional customer service. - Manage and oversee all aspects of store operations, including inventory management, visual merchandising, and staff scheduling. - Train, motivate, and mentor store staff to meet and exceed sales goals and provide top-notch customer service. - Ensure store policies and procedures are followed and uphold the brand's standards. - Handle customer inquiries, concerns, and issues professionally. - Collaborate with regional and corporate teams to implement promotions and strategies. - Monitor store performance and take necessary actions to achieve and exceed sales targets. - Stay updated on smartphone accessory trends and product knowledge. Requirements: - Proven retail management experience, with a track record of achieving and exceeding sales targets. - Excellent leadership and team-building skills. - Strong organisational and problem-solving abilities. - Excellent communication and interpersonal skills. - A passion for smartphone accessories and an eye for style. - Dependable, punctual, and a positive attitude. Benefits: - Competitive salary and performance-based bonuses. - Employee discounts on Just in Case smartphone accessories. - Opportunities for career advancement within the company. - Ongoing training and development to enhance your skills. - A fun and supportive work environment with a diverse team. How to Apply: If you're ready to take on a leadership role in the world of smartphone accessory retail and help drive the success of Just in Case, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and your vision for the role. Just in Case is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and play a key role in making Just in Case the ultimate destination for smartphone accessory enthusiasts. Your leadership and dedication to exceptional customer service will make you an essential part of the Just in Case brand. Apply today!

Supervisor required for our Swiss Cottage store. Retail, customer service and management experience is essential. Salary will be dependent upon experience. Only those with experience will be considered.

Our Shop Keeper must have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This must have but you'll definitely need experience in the following. • Defines the market position for the business, decides what to sell, forecasts demand and develops the brand image of the business • Determines staffing, financial, material and other short- and long-term requirements • Ensures that adequate reserves of merchandise are held and orders new stock as required • Maintains financial and other shop records and controls security arrangements for the premises • Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things. • A passion for rolling up your sleeves to delivering the store objectives, and High level of resilience and the ability to work through problems. We are an equal opportunities employer and welcome applications from all sections of the community.. You may be just the right candidate for this role. you will receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: • 10% colleague discount at store. • Contributory Pension • 28 days holiday (inclusive of bank holidays) Access to Health & Well-being support As a shop keeper your hours will be driven by the needs of your customers and the business. So early mornings, late nights and weekends are when you will most likely be working. However, flexibility will be required. As part of this rewarding role, Next Steps Applicants who are shortlisted will be contacted by call will be held. This is an informal call where you will discuss your experience and the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and final stage would be an interview, further details will be provided should you make it to this stage.

Career Opportunity: Coffee Shop Manager 🌟 Leading Specialty Coffee Shop Brand Saddle is now in London, and we are looking exceptional people to join our team! Are you a highly skilled and experienced professional seeking a management role in the coffee industry? Our prestigious, newly opened coffee shop in London, Knightsbridge is in search of a dedicated Coffee Shop Manager who can uphold our commitment to excellence. The Manager will be a dedicated and experienced person. This individual will play a key role in ensuring the smooth operation of the outlet, maintaining high standards of service, and creating a positive dining experience for our guests. This role requires leading and supervising the entire outlet team, coordinating their activities and ensuring excellent customer service at all times along with the supervisor. Key Responsabilities: ▪Manage, Supervise and coordinate the activities of the outlet Team members. ▪Assign duties and responsibilities to Supervisor, team members, ensuring efficient workflow and ▪Oversee the day-to-day operations of the outlet, ensuring efficient workflow, adherence to established procedures, and high-quality service. ▪Oversee the setup and closing procedures, ensuring that the outlet is properly prepared for service and meets cleanliness and hygiene standards. ▪Training new team members on service standards, menu knowledge, and SOPs. ▪Provide ongoing coaching and support to employees to enhance their skills and knowledge. ▪Prepare attendance, disciplinary, sales etc. reports on regular basis as and when required. ▪Anticipate guest needs and make recommendations to enhance their dining experience. ▪Responsible for handling and maintaining petty cash accurately and transparently. ▪Monitor menu mix and implement strategies to promote high-margin items. ▪Conduct menu engineering analysis to enhance profitability and customer satisfaction. ▪Efficiently manage coffee shop inventory, optimizing stock levels and minimizing waste. ▪Provide exceptional customer service by greeting and welcoming guests in a friendly and professional ▪Interact with customers regularly to gather feedback on product quality and service. ▪Follow the instructions from the Operations Manager as and when issued Requirements: ▪Proven experience as a Café/Restaurant Manager or similar role within the hospitality industry. ▪In-depth knowledge of restaurant operations, including food and beverage service, staffing, inventory management, and health and safety regulations. ▪Must be eligible to work in the U.K. What We Offer: Competitive Compensation Package Opportunities for Continued Professional Development A Professional and Respectful Workplace Potential for Advancement in our Expanding Brand

What You Will Be Doing creating a seamless digital shopping experience and online customer journey by ensuring efficient order processing, inventory management, and timely shipment of food products to customers Develop and implement effective sales and marketing strategies to increase online visibility, drive traffic to the website, and boost sales of SOK Food products by leveraging digital marketing channels such as social media, email campaigns, and partnerships. Focus on delivering exceptional customer service by promptly addressing customer inquiries, resolving issues, and continuously improving the online shopping experience to maximize customer satisfaction and loyalty. You'll manage the performance of SOK Food retail operations, ensuring net profit is maximised in line with SOK objectives and values Monitor inventory levels, track product performance, and collaborate with suppliers to ensure adequate stock of food products. Analyze sales data, website metrics, and customer feedback to identify trends, evaluate performance, and generate actionable insights for optimizing product assortment, pricing strategies, and overall business growth. Who we are looking for Prior experience in managing e-commerce operations, preferably in the food industry, with a strong understanding of online retail platforms, order fulfillment processes, and digital marketing strategies. A genuine passion for African food and culture, coupled with knowledge of traditional African ingredients, dishes, and cooking methods, to effectively communicate the value of the products to customers and drive sales Strong analytical skills with the ability to interpret sales data, identify trends, and make data-driven decisions to optimize product assortment, pricing strategies, and promotional campaigns for maximizing revenue and profitability. Adaptability to thrive in a fast-paced, dynamic environment with evolving business needs, coupled with resilience to effectively manage challenges, solve problems, and drive continuous improvement in the face of obstacles.

We are looking for an Assistant manager for our Dessert shop in Covent Garden. The job entails serving and baking desserts to the highest standards, ensuring the shop is always kept to the managements standards, logging daily diaries, fridge temperatures etc, managing deliveries, providing impeccable service, managing junior members of staff and ensuring the shop is in tip-top condition at all times. To be considered for this job you must be very hands-on, forward thinking, friendly and fun, organised, experienced, patient, face paced and happy to work alone on quiet days of the week. We are a small, family business who seek loyal staff who treat the shops like their own. The role is very hands-on but gives the right individual a great opportunity to grow within the business. We offer great rates of pay in a fun environment To be considered for this role you must have a keen interest in baking and desserts, have passion for delivering the best customer service, have experience within the industry at a senior level and be fully invested in the role. We are looking for someone who sees this as a long-term role.

We are a young, dynamic, and lively team. Our team members are not just collaborators; we are a small community! This is made possible by the special individuals we have within our team, making the working environment unique at our store. Indegno is a compact venue with well-defined roles, and everyone should be able to cover all tasks as needed. We will ensure to train you on every aspect so that you can work without worries. Leave the rest to us and the managers. Indegno is looking for a vibrant and people-oriented individual to join our UK team Role Overview: As the face of Indegno, you'll play a pivotal role in connecting with our wonderful customers and ensuring a smooth flow of service. Your primary responsibility will involve interacting with our guests and taking orders while keeping the queue moving efficiently. Key Responsibilities: - Interact and engage with customers, taking orders with a smile and providing exceptional service. - Rotate across different stations, including preparing and frying crescentinas and managing the cash register. - Maintain speed and accuracy in cash handling, remembering customer orders to enhance service. What We Offer: Competitive hourly pay: Regular hours: £11.50GBP Overtime: £13.50GBP A dynamic work environment with opportunities to rotate roles and keep things interesting. A minimum of 20 hours and a maximum of 40 hours per week to fit your schedule. Requirements: Friendly and outgoing personality with a passion for customer interaction. Ability to handle multiple tasks efficiently in a fast-paced environment. This is a fantastic opportunity to join a lively team and be an integral part of Indegno's customer-focused experience! If you're interested, swing by our store at 104 Brick Lane to discuss this in person

*Store Manager* Team Leadership: • Recruit, train, and supervise staff. • Schedule and manage work shifts. • Foster a positive work environment by motivating and guiding the team. • Provide coaching and performance feedback to employees. Customer Service: • Ensure a high standard of customer service is maintained at all times. • Address customer inquiries and concerns promptly and professionally. • Develop and implement customer service policies and procedures. Inventory Management: • Oversee stock levels and replenishment. • Monitor stock rotation and manage perishable goods effectively. • Implement stock control procedures to minimize losses. Sales and Profitability: • Set and achieve sales targets. • Analyze sales data and implement strategies to increase profitability. • Control costs and manage the store's budget effectively. Store Operations: • Ensure the store is clean, organized, and well-maintained. • Monitor compliance with health and safety regulations. • Oversee cash handling and banking procedures. Merchandising: • Plan and execute product displays and promotions. • Manage pricing and markdowns to maximize sales and reduce wastage. • Maintain attractive product presentation and layout. Supplier Relations: • Establish and maintain relationships with suppliers. • Negotiate terms and conditions with suppliers to optimize product offerings. • Monitor deliveries and resolve any issues related to orders. Reports and Documentation: • Maintain accurate records of sales, expenses, and other operational data. • Prepare regular reports for senior management. • Ensure compliance with all legal and regulatory requirements.

1. plans catering services and directs staff 2. decides on range and quality of meals and beverages to be provided 3. discusses customers requirements for special occasions 4. purchases or directs the purchasing of supplies and arranges for preparation of accounts 5. verifies that quality of food, beverages and waiting service is as required, that kitchen and dining areas are kept clean and appropriate hygiene standards are maintained in compliance with statutory requirements 6. plans and arranges food preparation in collaboration with other staff and organises the provision of waiting or counter staff 7. checks that supplies are properly used and accounted for to prevent wastage and loss and to keep within budget limit 8. determines staffing, financial, material and other short- and long-term requirements

Les Cent Ciels, 'the hundred skies', offers versatile clothing in high quality yarns; with Cashmere at the core of the collection. Les Cent Ciels epitomises relaxed luxury and we are looking for dedicated Sales Manager to join the team to represent the brand at our flagship boutique in Central London. The role will involve: - Recruiting, training, supervising and appraising staff - Managing budgets - Maintaining statistical and financial records - Dealing with customer queries and complaints - Overseeing pricing and stock control - Maximising profitability and setting/meeting sales targets, including motivating staff to do so - Ensuring compliance with health and safety legislation - Preparing promotional materials and displays liaising with head office. Committed candidates who are interested in working on a personal, direct basis with customers, and want to be part of a small team within a growing brand should apply.

We are a fast growing wings restaurant with 4 stores mainly in East London. We are looking for a store manager who will oversea the operations of a busy store in Poplar. The ideal candidate will report directly into the director ensuring key KPIs are met. The ideal candidate will have had experience in dealing with a fast pasted environment having been exposed to but not limited to the following. Manage eho standards Meet labour cost targets  Meet food cost targets  Meet weekly sales targets If you feel you have the right attributes and ready to spread your WNGZ then we look forward to hearing from you. We will be holding an open day for this role.

This is a full-time role for an Assistant Manager at JOTT (Just Over The Top). As an Assistant Manager, you will be responsible for day-to-day tasks including assisting with managing the team, overseeing operations, and ensuring exceptional customer service. This is an on-site role located in the London Area, United Kingdom. Qualifications Leadership and management skills Excellent problem-solving and decision-making abilities Strong organizational and time management skills Effective communication and interpersonal skills Ability to work well under pressure and in a fast-paced environment Previous experience in a similar role is preferred Proficiency in Microsoft Office Suite Knowledge of the fashion industry is a plus Bachelor's degree in Business Administration or a related field, or equivalent experience

At Bread&Truffle, we craft Italian sandwiches with love and are currently seeking a vibrant, ambitious, and dedicated individual to fill the role of Store Manager in our esteemed establishment. Job Overview: We are on the lookout for talented individuals with a minimum of 1 year of management experience and strong recommendations. As store Manager, you will be responsible for the daily operations, ensuring the running of the store is smooth and efficient, while also training and developing the team. This role is fundamentally about optimizing store operations through effective training, instruction, and development, ensuring a high level of customer satisfaction and maintaining the quality standards that Bread&Truffle is known for. Responsibilities: Daily Operations: Oversee and manage all areas of the store, ensuring that daily tasks are carried out effectively and efficiently. Training and Development: Ensure the team is adequately trained and developed to perform their roles to the highest standard. Hygiene and Cleaning: Maintain high standards of cleanliness and hygiene across the entire store and team, ensuring all team members hold a valid Alimentas Hygiene Certificate. Inventory Management: Take charge of the store's entire stock process, ensuring correct counts, smooth deliveries, adherence to FIFO principles, and efficient communication and analysis regarding stock. Waste Reduction: Continuously work to minimize product and ingredient waste, ensuring optimal product handling and quality by the team. Shift Planning: Produce a comprehensive monthly shift plan for all employees, managing and updating any unforeseen alterations efficiently. Requirements: At least 1 year of relevant management experience. A track record of excellence in previous roles. Food Safety Certificate or the ability to obtain one promptly. Why bread&truffle ? Joining our team means becoming a part of a vibrant and expanding company with tremendous potential for personal and professional development. If you believe you have the passion, skills, and vision needed for this role, apply with your full CV to explore further. We eagerly await your application and look forward to the possibility of you joining our exceptional team. Let’s make some bread&truffle magic together! Previous experience as assistant manager in the food industry is necessary. Job Type: Full-time Salary: £32,000 - £ 35,000 ( + BONUS )

We're currently seeking a Store Manager for our brand new store opening in Hampstead Heath! Our vision is to be the world's most iconic Italian gelato artisan. Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever-growing company that has now expanded worldwide! If you enjoy interacting with people and have a passion for amazing Italian food, then we would love to hear from you! What you will be doing: - Greeting customers into the store as if they are family - Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere - Lead by example by setting standards within your store - Motivate your team to value the quality of our products by upselling to achieve store targets - Ensure store compliance with health and safety regulations - Monitoring the team that the Steps of Service are being followed, ensuring great customer service is being met with every customer - Create business strategies to attract new customers, expand store traffic, and enhance profitability - Responsible for the recruitment and development of the team - Train and induct new members of the team - Being a keyholder of the store, making the daily operations run smooth - Monitor inventory levels and order new items - Being the point of call for employee relation queries and issues for your store - Undertake store administration duties such as managing store budgets, updating financial records, and monitoring all controllable costs including payroll What we’re looking for: - Outgoing - love speaking to people - Friendly - to greet our hungry customers - Smiley and bubbly - give a warm welcome - Proactive and energetic - there’s always something to do! - Share our values - be proud to be part of our team - Team player - pitch in on all jobs, at all levels - Organized - making sure the store is running smoothly - Show initiative - completing tasks without prompting - Problem-solving - creating solutions before they become issues - Approachable - for our customers, and your team - Lead by example - be an asset to your team and other stores too - Resilient - react and embed change - Good communicator - manage and engage with all team members What you will get: - £12 allowance per day when on shift to spend on food and drink - Up to 50% off on store products - Refer a friend incentive scheme - Seasonal social events - Regular competition incentives - Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! - Reward scheme on Perkbox to spend points on the high street and online stores, restaurants, cinemas, and more! - Employee Assistance Programme - our 24/7 counselling support provider

Duties - - Organize store operations and allocate responsibilities to personnel - Supervise and guide staff towards maximum performance - Monitor stock levels and purchases and ensure they stay within budget - Deal with complaints from customers to maintain the store’s reputation - Inspect the areas in the store and resolve any issues that might arise - Plan and oversee in-store promotional events or display - Ensure the store fulfils all legal health and safety guidelines Skill, experience, and qualifications required - - Effective leadership and the ability to motivate others - The ability to plan and prioritise workloads and delegate accordingly - Customer focus - The capacity to grasp new concepts quickly - The ability to multi-task and work under pressure - A desire to work as part of a team to generate fresh and innovative ideas. Candidates please note that I am looking to hire someone urgently before the new immigration rule changes has been implemented. Candidates who are applying from outside the UK should pay for their own visa application and immigration health surcharge fee. The company will pay for assigning certificate of sponsorship.

Market Administrator As a Marketing Administrators you will be responsible for obtaining market research, such as current trends in their niche and the needs and desires of consumers. This allows the Marketing Administrator to create a target audience and build campaigns and promotions aimed at this group of customers. The basic function of the Sales and Marketing Administrator is to assist in planning, controlling and executing all matters relating to the sales and marketing department for the company. Assist in defining strategies and plan implementation that support divisional sales directives.

Organise all store operations and allocate responsibilities to other staff members. Supervise and guide staff towards maximum performance. Prepare and control the store’s budget aiming for minimum expenditure and maximum efficiency Analyse sales and revenue reports and make forecasts. Monitor stock levels and purchases and ensure they stay within budget. Help to maintain accurate inventory. Unpacking and counting deliveries. Engaging with service providers and suppliers. Ensure high levels of customer satisfaction through excellent service and deal with any complaints. Develop customer relations. Inspect the areas in the store and resolve any issues that might arise. Maintain outstanding store conditions and visual merchandising standards. Implement monthly promotions and ensure all POS advertising is adequately posted. Ensure the store fulfills all legal health and safety guidelines. Working through the end-of-day tick list, ensuring the shop is prepared for the following day. Actively drive and enrich product knowledge by engaging with shop material and literature on stationery topics.

Organize store operations and allocate responsibilities to personnel Supervise and guide staff towards maximum performanceMonitor stock levels and purchases and ensure they stay within budget Deal with complaints from customers to maintain the store’s reputation Inspect the areas in the store and resolve any issues that might arise Plan and oversee in-store promotional events or display Ensure the store fulfils all legal health and safety guidelines

The following are the expected roles and responsibility from the potential Shop manager candidate. Coach, mentor and motivate the team to achieve amazing results and delegate tasks, Look to drive more local sales and meet regular targets, Recruit new colleagues and ensure they are made to feel welcome and trained to the highest standards according to strict Franchisor SLA, Complete administration, stock take and banking/finance duties, Ensuring the team to provide a fantastic customer service experience, Ensure that store look presentable and vibrant and all stock up to date, Managing all aspects of food hygiene and store cleanliness, Controlling costs on a daily basis to impact the profitability of the store, Maintaining a positive brand image and service standards including uniform/presentation standards, Promoting efficiency within the store to achieve service standards, Managing of KPI compliance, Problem solving and people management,

Retail Supervisor : Premium Retail London, Chelsea area £29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE’S: Have worked as a retail supervisor for an established brand here in the UK. Passion for customer service, with the ability to build quick customer relationships. Retail Supervisor Duties: Oversee daily operations of the retail store, ensuring smooth and efficient functioning Provide guidance and support to retail staff, including training and development Monitor inventory levels and coordinate with suppliers for replenishment Maintain visual merchandising standards to enhance the store's appearance Handle customer enquiries, complaints, and escalations in a professional manner Ensure compliance with company policies and procedures Assist in creating work schedules and managing employee time-off requests Conduct regular performance evaluations for retail staff Collaborate with management to develop strategies for increasing sales and improving customer satisfaction If you are a motivated individual with a passion for retail and leadership, we invite you to join our team as a Retail Supervisor. In this role, you will have the opportunity to oversee daily operations, mentor staff, and contribute to the success of our store. We offer competitive compensation and benefits packages. We look forward to reviewing your application. If this sounds like the perfect role for you, please apply now Please note, that due to the number of applications we receive, we can only reply to shortlisted applicants. Apply now only (we are not accepting telephone call enquiries). Keywords: Retail Supervisor Retail Supervisor

Store Manager : Premium luxury clothing London £43,000 Basic (possibly more depending on experience) + bonuses A beautiful and premium luxury clothing brand known for its superior quality and styling worldwide is looking for a Store Manager. Store Manager Criteria: Strong leadership skills with proven premium clothing manager experience Proven operational skills - someone who has implemented ideas/ methods to generate additional clientele and sales Effective managerial skills, able to train, motivate and develop a team to produce outstanding results Sharp eye for detail when it comes to store & own presentation An excellent understanding on fabrics, styles and cuts Excellent customer communication skills Please apply only if you meet all the above points. Due to the high volume of responses, we are only able to contact successful applicants. We are not accepting telephone or email enquires. Rely Recruitment....Experts in the luxury retail sector. Keywords: Store Manager , manager, ladieswear, luxury, London, Boutique , Store Manager , Rely Recruitment Assistant Store Manager / Supervisor #Selfridges #harrods #sloanstreet #bondstreet #Rolex #luxuryretailrecruitment #luxuryfashion #luxuryjobs #luxuryrecruitment #luxuryretail #luxuryretailjobs #Burberry #Cartier #Chanel #ChristianDior #Fendi #Gucci #Hermès #JimmyChoo #londonfashion #LouisVuitton #RalphLauren #retail #RobertoCavalli #salesassistant #TOMFORD #Valentino #Versace #AlfredDunhill

Based at: Chancery Lane. Reports to: Store Manager Job Purpose: Manager in the efficient and profitable operation of a Brew Garden Store. To ensure the company standards are met at all times. Responsible for the Health and Safety of their employees. Working with the management to maximise P&L. Key responsibilities: General: - Carry out your duties faithfully, competently and diligently; and to the best of your abilities and subject to all policies, rules and regulations issued for the guidance of employees by Brew Garden. - Obey all lawful instructions given by the Management of Brew Garden and use your best endeavours to promote the interests of Brew Garden. - Familiarise yourself with the company’s fire, health and safety; and Food Hygiene procedures, in accordance with UK Regulations. - Act as a “bridge” between management and team members to facilitate division operation (e.g. keep management team appraise of staff activities, issues, challenges, etc) - Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance - Address guests concerns, requests or issues either individually or by enlisting the help of management team. Banking/ Finance/ Payroll: - Assist management team in cash handling and banking activities within the store in accordance with Brew Garden procedures. - Follow Brew Garden cash handling procedures. - Report any float or petty cash shortage immediately to HO. - Ensure the sales and figures are entered on a daily basis on the wages spread sheet. - Never give cash advances. - Ensure the store is always ready for cash collections, on pre-designated days. - All cash banking must be kept in the locked safe. The safe must never be left open when unattended. - Report any Payroll issue to the Operations Manager and Monika Franchi. Operations/ Administration/ Training: - Responsibilities for profitability and performance of the store. - Organise staff throughout the store in order to deliver efficient customer service and a profitable operation. Maximise the performance and competences of your team. - Strive to achieve Brew Garden Budget and Forecasts. - Constantly strive for a quality of operation of the Brew Garden store. - Ensure store is displayed and maintained in accordance with current Brew Garden Guidelines. - Responsibilities for HR compliance with Brew Garden Policy and UK Regulations in-store. - Fulfil all administrative tasks and duties in the most effective and professional manner in accordance with Brew Garden Guidelines. Ensure: - Ensure each new employee fills his/her contract, “starter pack” and P46 by the end of the first week of employment; - P45/P46 are submitted to HO by the end of the first week of employment; - Each new employee provides correct and valid ID and relevant paperwork to prove eligibility in the UK by the end of the first week of employment; - Each employee receives a “post probationary review” at the end of their first 3 months of employment; - Any lateness, outstanding or fall in performance and other individual staff outcomes are recorded and reported; - Ensure employees’ holidays are registered on Holiday spread sheet and processed accurately and sending an update to Monika Franchi . Ensure all staff holidays are taken in the current financial year; - Every termination of employment is accompanied by the payment of any accrued holiday. - Health and Safety: - Responsibilities for the Health and Safety of employees in store in accordance with UK Legislation and Brew Garden Health and Safety Policy. - Ensure the store always achieves the highest standards in Food Hygiene and Health and Safety. Take all necessary hygiene, safety and security measures needed to create and maintain the safest environment possible for employees and customers. - Monitor the status of your fire alarm, fire extinguishers on a weekly basis and emergency lightings, as per company policy. - Ensure all team members are aware of the location of their Fire Assembly Point. - Ensure fire exits and escape routes are always free of any damage or obstruction. - Report any accident or incident within the premises in the Accident Book and Area Manager. - Ensure risk assessments are reviewed every year and completed for each employee. - Make sure the first aid kit is clearly indicated to staff and available at any time. People Management - Manage the development of all employees. - -Identify training needs and development of team. - -Use leadership to motivate staff and bring them to a high level of performance. - Hold monthly meetings with employees with records kept of any meeting. - Develop good communication between employees to help maintain team spirit. - Create a positive working environment. Always be available should an employee wish to arrange a meeting with the Management, or should the employee need any support. Personnel and other departments: -Weekly meeting with Management team. - Attend all meetings and training sessions as required by your line manager and relay information to management and employees. - Supply data as required by all departments – with reasonable request and notice period. - Develop good communication between employees to help maintain team spirit. - Report any other issues to Operations Manager. - Ensure any and all ‘direct’ employees comply with Brew Garden handbook and contract guidelines.