Customer service remote jobs in United Kingdom

Job Description: We are looking for a highly organized and proactive Administrative Assistant to manage and streamline our office operations. The ideal candidate will possess excellent administrative skills, attention to detail, and the ability to handle multiple tasks efficiently. This role is essential in ensuring the smooth functioning of our daily operations, supporting various departments, and contributing to our overall success. Key Responsibilities: Office Administration: Manage daily office operations, including scheduling meetings, handling correspondence, and maintaining office supplies. Coordinate appointments, travel arrangements, and logistics for the team. Organize and maintain physical and digital files, ensuring all records are accurate and up-to-date. Prepare and distribute internal communications, memos, and reports as needed. Assist in onboarding new employees by preparing necessary documentation and facilitating orientation. Customer Support: Respond to customer inquiries via email, phone, and chat in a timely and professional manner. Assist in managing customer orders, returns, and exchanges to ensure a positive shopping experience. Collaborate with the customer service team to resolve any issues or concerns effectively. Data Management: Maintain and update databases, ensuring data integrity and confidentiality. Generate and analyze reports to support business decisions and identify areas for improvement. Utilize Microsoft Excel to create spreadsheets, track inventory, and manage sales data with precision. General Administrative Tasks: Handle incoming and outgoing mail, packages, and deliveries. Assist in organizing company events, meetings, and team-building activities. Perform general clerical duties such as photocopying, scanning, and filing documents. Benefits: Competitive salary and performance-based incentives. Flexible working hours and remote work opportunities. Employee discounts on our exclusive fragrance products.

Wariz Training is a leading provider of professional training programs, specializing in Accounting Training, CV Preparation, Interview Coaching, and Job Placement assistance. Our goal is to empower individuals with the skills and support they need to succeed in their careers. We are looking for motivated individuals to join our team as Telemarketers. Job Description: As a Telemarketer at Wariz Training, you will be responsible for reaching out to potential clients to promote our training courses and services. Your primary objective will be to generate interest and convert leads into customers through engaging phone conversations. You will also follow up on inquiries and ensure that prospective clients fully understand the benefits of enrolling in our programs. This role is part-time, requiring 22 hours per week, with the potential to transition into a permanent position based on performance. Key Responsibilities: Make outbound calls to prospective clients to introduce and promote Wariz Training's services. Effectively communicate the value of our Accounting Training, CV Preparation, Interview Coaching, and Job Placement assistance. Follow up on leads generated through digital marketing and other channels. Identify client needs and recommend appropriate training programs. Achieve daily and weekly sales targets, aiming for a minimum of one sale per day. Provide accurate information regarding course content, pricing, and enrollment procedures. Maintain a detailed record of all calls and sales activities using CRM tools. Attend and complete a 3-day virtual training program to familiarize yourself with our services. Collaborate with the sales team to improve outreach strategies. Requirements: Excellent communication skills and a clear, professional phone manner. A laptop/computer with a reliable internet connection. Proven ability to achieve sales targets and build relationships over the phone. Self-motivated, goal-oriented, and able to work independently. Previous experience in telemarketing, customer service, or sales is preferred but not essential. Must be comfortable working in a remote, virtual environment. Ability to stay organized and maintain records of your daily work. Benefits: Flexible working hours – perfect for balancing work and personal life. Career growth opportunities – successful candidates can be offered a permanent position based on their performance. Work from home – no commute, enjoy the convenience of working remotely. Commission opportunities in addition to hourly pay. Be part of a dynamic, fast-growing training company with a focus on professional development.

The role is to supporting team is to deliver impeccable service to our clients, you should love helping and delighting people and thrive in a fast-paced and changing environment, offering our clients exceptional service so they feel delighted from booking an appointment to leaving the Atelier with amazing service they booked. You will support a range of duties, from client experience to bookings and selling our products. Your role is split between a few main areas: working in the Front of House greeting and helping clients, remotely answering calls/ emails, accurately confirming client bookings in advance and supporting operatives with booking and column optimisation. You will ensure all clients receive a good experience from the beginning to the end of their journey, aiming to answer any questions about the Atelier and our services. We want someone to help and delight our clients across multiple channels (email, phone, and face-to-face). You will always present a confident and professional manner and strive to go over and above all with the overall goal of genuinely delighting our clients with an unrivalled service experience. You will need to be able to work independently whilst collaborating with the rest of our small team. We are on a mission to be the best salon in Dover then in the UK, and your role in this is essential. Necessary training will be provided to the right candidate. Responsibilities: Welcome clients warmly and professionally when arriving at the Atelier Understand the client journey and proactively take steps to ensure it is seamless for each client Provide personal advice to clients on products and services Upsell services and improve booking inefficiencies to maximise revenue Answer emails, calls and SMS messages promptly, politely and accurately Maintain communication between Atelier Support Team colleagues so professional service is maintained for each client Use our ticketing system within agreed SLAs Maintain booking administration, including client, payment and patch test details Confidently support clients in selecting the most suitable service and service provider for their beauty needs Use your full knowledge to assist clients by helping them find the perfect products and services for their hair needs Keep service providers informed of client arrivals and cancellations Observing and supporting health and safety measures Maintain a clean and organized Salon environment. Communicate with clients to address any concerns or issues that may arise. Implement and enforce company policies and procedures. About you: Aptitude for selling Attention to detail and high level of accuracy for bookings Succeed at a fast pace Quick thinking and calm under pressure Premium customer service A friendly and welcoming attitude Passionate about beauty and hair Hours of work: Based in Dover 8 hours shifts available 38-40 hours per week Additional benefits: Complimentary hair salon services Free monthly allocation of Josh Wood Colour products 30% discount on all retail partners 20% off for Friends & Family on salon services Paid commission on product sales Job Types: Full-time You must also have 2-3 years’ experience in the relevant industry and any qualification in the salon industry will be preferred. If you are a motivated individual with a passion for working with teams and delivering exceptional customer service, we would love to hear from you. Pay: £30,960.00-£38,700.00 per year Experience: Customer Service: 2 years (required) Work Location: In person

Position: IT Customer Support Engineer Location: Farnborough, Hampshire GU14 6JD Hours: Full Time Salary: £18,000 – £23,000 DOE IT Customer Support | Farnborough, Hampshire | | Full Time - 8:30 am to 5pm Mon-Fri | £18,000 – £23,000 DOE We are a family-run business that offer the widest range of time and attendance products that enable our clients to improve their business through the effective management of their workforce. During our 100-year history we have provided many thousands of satisfied customers with expert advice and market leading Time & Attendance systems, products and door access control solutions, whilst upholding our family business values. We are proud holders of the “Investors in People” GOLD Award and through ongoing training and development our staff are focused on delivering the highest levels of customer service and living up to the company motto of “Making Time For You”. We are also ISO 27001:2022 registered. This position is an office-based role working from the Farnborough Office with the opportunity to work Hybrid from home as training develops. Are you the right person for the job? Excellent telephone manner IT Skills – Confident in the use of computers Logical problem-solving skills Clearly spoken and written English A responsible and positive attitude Ability to prioritise work Good at planning ahead Remaining calm under pressure Word processing and spreadsheet skills Microsoft Windows knowledge Time management skills Accurate record keeping Good Team Player What will your role look like? Working in the IT support helpdesk as part of a team, providing excellent customer service support to their customers Installation and setup of software on servers + PC’s Training customers on the use of our Cloud and Windows software while using remote desktop tools, assisting with set up and resolving software questions or issues Self managing individual responsibilities. Answering telephone calls and web chats from customers in an excellent and professional business manner Using the database to search for customer’s information and history Assisting customers with software installation and setup via remote desktop tools What to expect in return They are located next to North Camp Railway Station, with good access to GWR lines to Reading and Guildford The office is located off the A331 with access to M3 and A3 The opportunity to extend the role, and develop into inter-IT management, server management and supervisory roles They offer a pension scheme Other benefits to be discussed at the interview If your CV is successful, you will be contacted for a telephone interview, and then face to face interview at the Farnborough office.

Focus Micro Systems are an in house software development company who develop software for the property sector and have been dedicated in doing so for over 40 years. We have developed property management software packages to support Letting Agents, Estate Agents and Business Transfer Agents. Whatever the property agencies require, we have the software package waiting for them. We currently have an exciting opportunity for you to join our team as a Software Support Technician working onsite at our office in Oxford. You will be responsible for providing support to our clients who use our property management software where you will be answering queries, resolving technical issues, and ensuring that our clients receive the highest level of service. Across our cloud platform we have over 7000 active users who you will be supporting. To be successful in this role, you should have excellent communication skills, strong customer-service orientation, and an interest in problem solving. This role is based entirely in our Oxford office. Required Key Skills: · Excellent communication skills and a professional polite phone manner · Good time keeper · Passion for problem solving · Ability to work as part of a team · Willingness to learn our software packages with the goal of running training sessions · Confident in a training environment – i.e. receiving training from colleagues and delivering instruction to groups of customers either remotely or on-site · Excellent understanding of all Microsoft products including: o All Windows operating systems o Word o Excel o Outlook · Strong numeracy skills including the ability to compile and analyse statistical data in different formats. · Ability to write SQL queries · Knowledge of Microsoft SQL Server · Knowledge of Microsoft Azure services · Ability to ensure all relevant data is captured in our ticketing system / internal CRM Additional Skills Desired: · Knowledge of Windows Server Networking including Active Directory, Group Policy and DNS · Experience across firewalls, network troubleshooting, hypervisors and backup’s · Advanced SQL knowledge including creation of complex stored procedures, queries, scripting and indexing · Ability to deliver high quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects · Report bugs and errors to development team Within your role you will have the opportunity to develop further into: · Client Training – In House & On-Site · Carrying out Demos and running Webinars · Software Testing · Product Design · Manual Writing · Social media campaigns Lots of potential for future career progression and personal development.

Job Overview We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support to our internal users, ensuring smooth operations of our IT systems. Duties - Provide technical support to end-users on various IT issues - Manage and maintain Active Directory accounts - Troubleshoot hardware and software problems - Assist with network configurations and troubleshooting - Utilise Jira and Remedy for issue tracking and resolution - Analyse and resolve technical issues promptly - Support Windows Server environments - Assist in maintaining computer hardware and software inventory Qualifications - Proficiency in technical support and troubleshooting - Knowledge of computer networking, TCP/IP, and operating systems - Experience with Active Directory management - Familiarity with Jira and Remedy for issue-tracking - Ability to analyze and resolve IT problems efficiently Job Type: Full-time Pay: £27,560.00-£32,750.00 per year Education: A-Level or equivalent (preferred) Experience: Technical support: 1 year (preferred) Customer service: 1 year (preferred) Work Location: Hybrid remote

Location: Remote Position Type: Full-Time/Part-Time/Contract Department: Research and Development/Market Research Job Overview: We are seeking a meticulous and analytical Product Testing and Survey Researcher to join our team. The successful candidate will be responsible for designing, conducting, and analysing product tests and surveys to gather critical feedback on product performance, customer satisfaction, and market trends. This role requires strong research skills, attention to detail, and the ability to translate data into actionable insights that will inform product development and marketing strategies. Key Responsibilities: - Design and implement product testing protocols, including user trials, focus groups, and A/B testing. - Develop, distribute, and manage surveys to gather customer feedback on products, features, and user experiences. - Recruit and manage participants for product testing and survey activities, ensuring a representative sample. - Collect and analyze quantitative and qualitative data from product tests and surveys. - Compile detailed reports and summaries of findings, including statistical analysis and key insights. - Collaborate with product development, marketing, and customer service teams to refine products based on research outcomes. - Identify trends and patterns in customer feedback to recommend improvements or new features. - Ensure all testing and survey activities comply with ethical guidelines and data protection regulations. - Continuously refine research methodologies to improve the quality and relevance of data collected. - Stay updated on industry trends, customer needs, and emerging research techniques. Preferred Skills: - Familiarity with user experience (UX) research methods and tools. - Knowledge of advanced statistical methods or machine learning for data analysis. - Prior experience in conducting focus groups or user interviews. - Strong project management skills, with experience managing timelines. What We Offer: - Competitive salary and benefits package. - Opportunities to work on innovative and cutting-edge products. - Professional development opportunities and career growth. - Collaborative and supportive work environment. - Flexible work arrangements (remote/hybrid). How to Apply: Interested candidates should submit their resume, cover letter, and any relevant documentation

Location: Remote (Preferably based in Bury St. Edmunds, UK) Position: Full-Time (Monday - Friday, 8 hours per day) About Us: We are a well-established home removals company based in Bury St. Edmunds, committed to providing exceptional service to our clients. As our business continues to grow, we are seeking a highly motivated and organised Booking Coordinator to join our team. This is a fantastic opportunity for someone with strong interpersonal skills and a passion for customer service. Role Overview: As a Booking Coordinator, you will play a vital role in our operations, ensuring that our clients' moves are scheduled smoothly and efficiently. You will be responsible for managing customer interactions, scheduling home surveys, and handling bookings. This is a remote role, but we prefer candidates who are local to Bury St. Edmunds to facilitate occasional in-person meetings. Key Responsibilities: Lead Management - Call leads daily to schedule home surveys with our team. Customer Support - Respond to customer emails and answer any questions they may have about their move. Booking Coordination - Assist with scheduling and amending bookings to ensure seamless operations. Invoicing - Send invoices to customers and handle any related queries. Communication - Maintain clear and professional communication with customers and team members. Qualifications: Experience - At least 3 years of customer support experience, with a preference for telephone support. Skills - Strong interpersonal skills and the ability to communicate effectively with customers. Organisation - Must be highly organised and able to manage multiple tasks simultaneously. Tech-Savvy - Experience with basic CRM tools is required. Remote Working - Must be able to work independently Equipment - A laptop will be provided. Benefits: Competitive salary based on experience. Full-time remote working. Opportunity to be a part of a supportive and growing team. Laptop provided for work use.