Customer service remote jobs in United Kingdom

Job Title: IT Service Desk Analyst (1st Line) Role: Permanent Start Date: ASAP Salary: 20k – 23k (depending on experience) per annum Location: Farringdon, London (with travel to clients sites) Job Purpose Provide onsite and remote support to our client systems and users, which includes routine site visits, computer systems and software installations (projects), and computer network and connectivity maintenance. Responsibilities & Duties - Provide 1st line IT support using the service desk and monitoring systems. - Offer troubleshooting, support, and fixes for client IT equipment or network failures. - Provide phone, email or in-person support (onsite and remote) - Client routine site visits to perform IT checks and proactive support. - Walk clients through solutions to solve problems and direct questions to line managers & 3rd party specialists. - Demonstrate great customer service skills and patience. - Update client documentation and record IT environment changes. - Manage and maintain client backups including backup technologies used. - Maintain records of client hardware and software inventory - Assist with maintaining information security through controlled hardware or software installations. - The ability to learn from other staff members and apply the knowledge to future projects or support scenarios. - Follow disaster recovery plans for equipment, power, or security failures when necessary to protect data and security. Requirements - Ideally 1 year working in an IT environment - Basic understanding of IT networking and active directory environments. - Experience with Microsoft Office 365 administration. - Experience within a desktop support or IT administration role. - Good customer services skills - Good written and verbal communication IT Skills and Qualifications - Knowledge of Computers and Networks - Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking - Strong Written and Verbal Communication, Interpersonal Communication - Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience.

📦 Removals Coordinator Wanted – Join Our Dynamic Team at Get Removals! 📦 Are you an organized, detail-oriented professional with a passion for logistics and customer service? Get Removals, a leading removals company in London, is seeking a proactive Removals Coordinator to manage and oversee our moving operations, ensuring a seamless experience for our clients. 📍 Location: London (Hybrid/Remote Options Available) 📄 Employment Type: Full-Time 💰 Salary: Competitive + Bonuses What You’ll Be Doing: Managing the end-to-end coordination of residential and commercial moves Liaising with clients to understand their moving requirements and provide tailored solutions Scheduling and dispatching removal teams efficiently Preparing and reviewing job quotes, contracts, and invoices Coordinating with drivers and moving teams to ensure smooth execution of services Handling any last-minute changes or challenges with a solution-focused approach Maintaining records and reports to track job progress and customer satisfaction Ensuring compliance with health and safety regulations and company policies What We’re Looking For: Previous experience in removals, logistics, or customer service coordination (preferred) Exceptional organizational and multitasking skills Strong communication skills – both written and verbal Proficiency in using scheduling and CRM software Ability to work under pressure and meet deadlines A problem-solving mindset with a proactive approach to challenges Flexibility to adapt to changing workloads and client demands Why Join Us? ✔ Competitive salary with performance-based bonuses ✔ Flexible working options (hybrid/remote) ✔ Career growth opportunities within a growing company ✔ Friendly and supportive work environment ✔ Exciting and dynamic industry – no two days are the same! If you’re ready to be the backbone of our operations and help clients experience stress-free moves, we want to hear from you! 📩 Apply now by sending your CV. Join Get Removals and help us make moving effortless for our customers!

Key Points: - Freelance, remote working from anywhere in the world - Help launch an eyewear brand in the UK - Flexible working, make your own hours - £250 annual frames benefit for yourself and a 20% discount for friends & family - Room for growth at a fast paced start-up Description: An eyewear brand based in London are looking for a freelance remote Dispensing Optician to help launch their unique frame designs into the UK market. This is a fully remote position and you can be based anywhere in the world, so long as you are registered with the GOC as a qualified Dispensing Optician. This role is freelance and you will be able to make your own hours. You will be working with a fast paced start-up looking to shake up the UK’s optical industry and be a key part of its growth story, working closely with the Founders and COO to make the company a success. This role would be ideal for someone who is looking for freelance and/or remote work alongside another job or who has other responsibilities. There are opportunities for growth as the company expands, including transitions to other departments or taking on leadership roles. The Role: - Play an essential role in delivering exceptional eye care services to customers. - Provide expert advice on lens selection, frame compatibility and customisation options to meet each customer’s unique style and vision needs. - Educate the leadership team on proper eyewear care and maintenance, including lens cleaning, frame adjustment and storage techniques. - Collaborate with the team to enhance customer experience, address key inquiries and concerns, promote brand awareness and loyalty. - Stay informed about the latest trends, technologies and developments in optometry to provide the highest level of experience for customers. - Uphold the company’s commitment to excellence, integrity and innovation in all aspects of eye care and customer service. Requirements: - Registration with the GOC as a qualified Dispensing Optician. - Proven experience in a clinical optometry setting. - Strong clinical skills. - Excellent interpersonal and communication skills. - Basic computer skills, including Google Drive, Word and Excel. Ability to use Notion desirable but not a requirement. - Experience of working with high growth start-ups would be an advantage, but are not mandatory. Details + Key Benefits: - Fully remote role from anywhere in the world - Freelance - completely flexible work hours as you see fit for your schedule - Competitive cash salary, paid on a project basis - £250 in company credits annually to be spent on new frames from site - 20% friends & family discount code for any frames purchased from site - Room for progression as the company’s presence grows - including transitions to other departments or leadership roles (and potential company equity packages) - Start Date - Spring 2025, around May 2025 onwards To avoid missing out on this opportunity, please send your CV across as soon as possible. A cover letter is not necessary. Shortlisted applicants will be asked to attend a 30 minute video interview with both founders. We look forward to reviewing your applications!

Are you a motivated individual with a passion for property and sales? Join our dynamic team as a Self-Employed Sales and Lettings Negotiator and take control of your earnings with uncapped commission potential. This is a fantastic opportunity for a driven individual to thrive in the exciting world of real estate while enjoying the flexibility of self-employment. In this role, you will be responsible for facilitating property sales and lettings, providing exceptional customer service, and building strong relationships with clients. The ideal candidate will possess excellent organisational skills, the ability to communicate effectively, and a keen interest in the property market. About Us Ervaid Management is a proud independent, family-run estate agency based in London. Specialising in residential property sales and lettings, we are dedicated to providing a personalised, customer-focused service tailored to meet the unique needs of our clients. Your Role As a Sales and Lettings Negotiator, you will: Build and maintain relationships with landlords, tenants, buyers, and sellers. Generate leads and new business opportunities through networking and marketing. Conduct property viewings and negotiations. Deliver outstanding customer service throughout the lettings and sales process. Work independently to meet and exceed sales targets. What We’re Looking For We’re seeking someone who is: Ambitious and self-driven: You thrive on setting and achieving goals. Customer-focused: You excel at building relationships and trust. Organized and proactive: You can manage your time effectively to meet deadlines. Experienced in sales or real estate(preferred but not essential). Knowledgeable about the local property market (preferred). What We Offer Uncapped earning potential: Commission-only structure with excellent rates. Flexible working hours: Work on your terms. Ongoing support and training: Access to industry tools and guidance to help you succeed. Independence and autonomy: Be your own boss while leveraging our established brand and resources. About You There is technically no experience necessary however we do recommend a small amount of industry experience as you will typically earn commissions quicker. Nevertheless we have never been a company or a team that turns people away! Overall what we look for is the drive, the passion, and the desire to succeed! If you are passionate about property and possess the necessary skills to excel as a Sales and Lettings Negotiator, we invite you to apply for this exciting opportunity. Job Type: Freelance Schedule: Monday to Friday (own working schedule) Weekend upon request Licence/Certification: Driving Licence/Car (preferable but not required) Location: London/Sussex/Essex Work Location: Remote Job Types: Full-time, Part-time, Freelance Work from home Schedule: Flexitime Potential earnings: Uncapped Work Location: On the road Reference ID: 55520137 Expected start date: 06/01/2025 How to Apply: If this opportunity aligns with your passion for real estate and ambition to thrive in the industry, we’d love to hear from you! Please submit: Your CV A cover letter explaining your motivation and vision for the role. And answer these questions: Briefly outline any experience you have in the real estate industry. What excites you most about this opportunity? How would you approach sourcing new properties/clients? Are you confident that terms like "leader," "charismatic," and "proactive" apply to you? Do you understand and are you willing to work in real estate? Are you passionate about properties? Are you aware that this is a commission-based role?

Job Overview: We are seeking a dedicated IT Support Engineer to join our team and provide technical support to our employees. The ideal candidate will diagnose, troubleshoot, and resolve hardware, software, and network issues while maintaining the overall health of IT systems. This role is crucial to ensuring smooth daily operations and enhancing user satisfaction through timely assistance and training. --- Key Responsibilities: 1. Technical Support Respond to and resolve IT support requests via email, phone, or in person. Troubleshoot hardware, software, and network-related issues. Set up and configure new user accounts, systems, and devices. 2. System Maintenance Monitor and maintain servers, networks, and IT infrastructure. Perform regular updates, patches, and system backups. Ensure compliance with IT security policies and standards. 3. Troubleshooting Diagnose and resolve technical problems, escalating complex issues when necessary. Identify recurring issues and recommend long-term solutions. 4. User Training and Documentation Provide training to users on IT tools and best practices. Create and maintain user manuals, FAQs, and other technical documentation. 5. Collaboration and Vendor Management Work closely with IT teams and other departments to optimize system performance. Coordinate with external vendors for hardware and software procurement and maintenance. 6. Cybersecurity Monitor systems for potential security threats and implement preventive measures. Respond to and mitigate security incidents, ensuring data integrity and protection. --- Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT Support Engineer or similar role. Proficiency in operating systems (Windows, macOS, Linux). Knowledge of networking concepts (TCP/IP, VPN, DNS, DHCP). Familiarity with tools like Active Directory, Office 365, and ticketing systems. Strong problem-solving, organizational, and communication skills. Certifications such as CompTIA A+, Network+, CCNA, or ITIL are a plus. --- Soft Skills: Excellent interpersonal and customer service skills. Ability to work under pressure and manage multiple tasks. Strong attention to detail and proactive problem-solving approach. --- Working Conditions: On-site/remote work as per company policy. May require occasional evening or weekend shifts for system maintenance or emergencies.

Contact Centre Coordinator Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week Salary: £23,887.50 per annum. Onsite interview dates: Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you. If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis. As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment. As a Contact Centre Coordinator, you will: Expertly handle all contact with our customers Make good use of a variety of channels, including calls, emails, live chat and social media Ensure the customer journey is always seamless Be part of an exciting, varied and dynamic environment Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm) Deliver excellent customer service, every time. Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare – at Nuffield Health, we’ll take care of what’s important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you.