Customer support remote jobs in United Kingdom

Employment Type: Full-time, Permanent Working Hours: 37.5 hours per week (Monday to Friday, 9:00 AM – 5:30 PM) Company Description: UBeauty is a premium beauty clinic dedicated to providing advanced aesthetic treatments and exceptional customer experiences. With a commitment to professionalism, innovation, and results, UBeauty integrates cutting-edge technology with personalized skincare solutions to help clients look and feel their best. Currently operating one flagship clinic, we are preparing to expand into a network of locations and are building the digital systems that will support this exciting growth. Job Description: We are looking for a hands-on and forward-thinking IT Planner to help design and build the digital foundation for our future chain of beauty clinics. We are preparing for expansion and require a dedicated professional to plan, implement, and manage IT systems that will scale with our growth — including client booking, inventory management, operational reporting, and supplier integrations. This is a strategic and executional role for someone who enjoys building systems from the ground up while supporting day-to-day IT needs. Key Responsibilities: IT Planning & Infrastructure Setup - Develop a roadmap for scalable IT systems to support future multi-location operations. - Identify, recommend, and implement technology solutions suitable for appointment booking, clinic operations, inventory tracking, and supplier coordination. - Set up and maintain core IT infrastructure (hardware, software, and network) to meet current and future business needs. Business Requirements & System Implementation - Collaborate with the founders and management to understand operational workflows and define system requirements. - Evaluate off-the-shelf platforms or plan custom system development to support business goals. - Oversee system testing, deployment, and ongoing optimization. User Training & Support - Prepare documentation and user guides to ensure smooth system adoption. - Train internal staff on new tools and provide ongoing support and troubleshooting. Website & Digital Presence Management - Maintain and update the company website to ensure accuracy, functionality, and ease of use. - Monitor website traffic, ensure uptime, and coordinate improvements as needed. - Perform other IT-related duties as assigned to support the company’s growth and operations. Qualifications & Skills Requirements - Minimum 5 years of professional experience in IT system development, software engineering, or a related technical field. - Bachelor’s degree or above in Software Engineering, Computer Science, or a closely related discipline. - Ability to communicate in Mandarin or experience in designing and managing bilingual (English-Mandarin) IT platforms is highly desirable to support our multilingual system development. - Solid understanding of software development, IT systems, databases, and networks, with the ability to design efficient and scalable solutions. - Proven experience in building and launching internal platforms, including custom development and integration with third-party tools. - Skilled in system performance optimization, database design, and creating practical, business-driven IT solutions from the ground up. - Experience planning or implementing IT infrastructure for multi-location businesses, with attention to data centralization, system consistency, and remote access. - Understanding of how to build scalable, secure platforms that support future growth — including centralized dashboards, customer management, booking systems, inventory control, and supplier integration across multiple branches. - Strong problem-solving and project execution skills, with the ability to work independently in a small team and take initiative. - Experience with internal business systems and procurement platforms is a plus.

You Should Apply If You Are: Customer-focused and skilled at developing lasting customer relationships. Capable of providing quality backup support for the rest of the team. An experienced mechanic, qualified to at least Cytech Level 2 (Level 3 preferred) or equivalent. Familiar with E-bikes (preferred). Methodical, with a high level of accuracy and attention to detail. A proactive problem solver with a "can-do" attitude. Able to work effectively under pressure, especially during high seasonal workloads. Proficient in working with hydraulic brake systems, electronic gear shifting, e-bike maintenance, suspension servicing, and wheel building, with a strong ability to learn quickly on the job. Eager to learn and develop technical knowledge. Familiar with POS and workshop booking software. Remote Work: No Responsibilities: Perform routine maintenance and repairs on bicycles, ensuring optimal performance and safety. Utilize hand and power tools to diagnose and resolve mechanical issues. Assist customers with bike-related inquiries and provide expert advice on repairs and upgrades. Lift and maneuver heavy bicycle components as needed during repairs. Maintain a clean and organized workspace, adhering to safety protocols. Stay updated on the latest bicycle technologies and repair techniques. Must-Haves: More than 3 years of workshop trade experience. Understanding of trade suppliers and knowledge of sourcing branded parts. Strong customer relationship skills. Familiarity with EPOS bicycle workshop management systems. Cytech Level 2 or above, or relevant training. If you are passionate about bicycles, have the required skills, and want to be part of a dynamic team, we would love to hear from you!

As an IT Support Technician, you will be the first point of contact for our customers seeking technical assistance. You will provide support, troubleshoot issues, and ensure our clients’ systems and networks run smoothly. Your role is critical in maintaining our reputation for reliability and excellent customer service. Key Responsibilities Provide first-level support to end-users on various technical issues and problems relating to hardware, software, and peripherals. Diagnose and resolve technical hardware and software issues. Perform hardware and software installations, configurations, and updates. Manage user accounts, permissions, and access rights. Monitor and maintain computer systems and networks. Log and track all support requests, issues, and resolutions using our ticketing system. Assist in the creation and maintenance of documentation for IT procedures, policies, and manuals. Conduct remote troubleshooting and provide clear, step-by-step technical instructions. Work closely with other IT team members and departments to ensure seamless support and communication. Maintain a high level of customer service, professionalism, and confidentiality. Qualifications Proven experience as an IT Support Technician or similar role. Excellent understanding of computer systems, mobile devices, and other tech products. Experience with various operating systems, including Windows, macOS, and Linux. Familiarity with remote desktop applications and help desk software. Strong problem-solving and communication skills. Ability to work independently and as part of a team. Outstanding organizational and multitasking abilities. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

How about using your talent to save a life? In Lynxight we literally save lives by equipping pool lifeguards with an AI-based companion that's revolutionizing water safety. Our innovative technology enhances lifeguards’ response times and provides pool management with crucial operational insights, setting high standards in the aquatic leisure industry. With a growing global presence across renowned fitness, leisure, and hospitality sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs. Are you up for the challenge? Location: Remote (UK) Department: Operations / Customer Success Employment Type: Full-Time (day rate) About Lynxight Lynxight is a cutting-edge technology company specializing in AI-powered video analytics for aquatic environments. Our mission is to create safer, smarter, and more responsive aquatic facilities through intelligent surveillance systems and actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for. This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities · Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers. · Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase. · Act as the primary technical in-person liaison for UK-based clients and partners. · Develop the technical skills required to deputise for the implementation engineers as required. · Support customers through system setup, calibration, and routine maintenance procedures as required. · Participate in the development of support and implementation best practices and knowledge base content. · Directly reporting to the Head of UK Customer Operations. Qualifications / skills · 2+ years of experience in technical support, IT, or a related technical customer service role. · Strong technical background in IT, with knowledge of hardware, software, and networking. · Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred). Equivalent experience and qualifications would be considered. · Proficiency with Windows/Linux operating systems and command-line tools · Excellent problem-solving and analytical skills. · Customer-focused attitude with a commitment to providing exceptional service. · Self-motivated with the ability to work independently and manage multiple priorities. · Ability to travel frequently and work on the road, including overnight stays. · Previous experience working with international teams or startups an advantage · Proven right to work in the UK. What We Offer · Longterm contract. · Remote-first work culture with flexibility. · Opportunity to work with a mission-driven, fast-growing team at the intersection of AI and public safety. · Career development opportunities and direct involvement in shaping customer success strategies. If you love tech and people, excel at juggling multiple challenges at once, and are eager for a place where you can truly grow—then you belong with us!

About Us At IonityPay LTD, we are revolutionizing the fintech space with cutting-edge payment solutions designed for a fast-moving digital world. Whether it's seamless transactions, secure processing, or innovative financial tools, IonityPay is committed to delivering excellence and convenience to our growing customer base. We’re on the lookout for energetic and customer-focused Sales Associates to help drive our business forward. If you’re passionate about fintech and enjoy building relationships, this role is for you. What You'll Do Engage with potential clients to introduce and sell IonityPay’s products and services Identify customer needs and recommend tailored solutions Manage and grow a portfolio of accounts, ensuring high levels of satisfaction and retention Meet and exceed monthly sales targets Stay informed about industry trends and competitor offerings Attend networking events and trade shows as required Report on sales metrics and suggest improvements What We're Looking For Proven experience in a sales or customer-facing role (fintech experience a plus) Excellent communication and interpersonal skills Strong negotiation and closing abilities A self-starter with a results-driven attitude Tech-savvy with the ability to quickly learn new tools and systems High level of professionalism and integrity Ability to work independently and as part of a team What We Offer Competitive base salary with uncapped commission potential Ongoing training and professional development Opportunity to be part of a rapidly growing fintech company Supportive and dynamic team environment Flexible working arrangements (remote/hybrid options) Ready to Join Us? If you're excited about the opportunity to work in a fast-paced, innovative environment where your ideas and efforts truly matter, we want to hear from you! 📩 Apply now by sending your resume.

This is a fantastic chance for people who are eager to represent leading brands and charities, develop professional skills, and make a real impact through direct customer engagement. Location: Moorgate, London Schedule: 4-6 days a week (flexible) Experience: Not required – full training provided. What You’ll Be Doing: Engage with potential customers face-to-face to showcase our clients’ offerings Create strong, positive interactions that represent the brand with professionalism Collect valuable feedback and report insights to our team Maintain excellent customer service standards Work toward and achieve weekly performance targets What We’re Looking For: Great communication skills and a friendly, outgoing personality A genuine passion for representing brands and helping people Ability to thrive in a fast-paced and energetic environment A positive mindset and a desire to keep learning Strong motivation and ambition to grow professionally Perks and Benefits: Travel opportunities abroad with expenses covered! Weekly earnings with uncapped commission potential Access to expert sales training and mentoring Fun, social team culture with regular networking events Fast-track career progression through our Business Development Pathway Personal coaching to help you build both hard and soft skills Opportunity to work alongside top professionals in the sales and marketing field Be your own boss and take ownership of your growth Perfect for individuals seeking a fresh start or looking to switch careers! If you’re ready to develop your potential in a vibrant, supportive environment — we’d love to hear from you. Apply now with your updated CV and take the first step toward a rewarding future. Role: Sales Representative Company: Pantera Marketing. Job Type: Full-time Pay: £80.00-£230.00 per day Additional pay: Commission pay Performance bonus Benefits: Company events Employee mentoring programme Schedule: Monday to Friday Language: English (required) Work Location: Hybrid remote in London EC2A

Partnership Manager – B2B Lead-Data Solutions (Remote) Company: SPONA Global Ltd, 85 Great Portland Street, First Floor, London, England, CN 15306836. Type: Independent Partner · Commission-only Territory: Worldwide Company Overview SPONA is a UK-based global B2B SaaS data provider that gives sales teams that sell to brick-and-mortar industries reliable, hard to find prospect data the same day they order. With faster, better lists, our clients start conversations sooner and close deals more quickly. Examples of current users: Prop-tech companies that help landlords be more efficient Recruiters who place construction talent Building-materials and tool makers growing dealer networks Regional trucking and logistics firms winning new freight contracts Program Highlights Commission: 15 – 24 % of gross revenue on every order; the rate grows as partner total revenue increases. Fast payment: Commissions are paid within five business days after the client pays. 10 % client discount: Every customer gets an instant 10 % price cut, helping you close more business. Recurring income: You keep earning on every new customer transaction. Low admin work: After you send a short lead request form, SPONA handles data gathering, quality checks, and delivery. Key Tasks Introduce SPONA to CROs, VPs of Sales, Sales Ops leaders, and SDR/BDR managers who sell to brick-and-mortar sectors. Explain what we deliver, our prices, and timing; secure signed orders. Look after each client account, submit new lead requests, and answer basic questions. Pass on product feedback or support issues to SPONA as needed. Ideal Partner Proven success in B2B sales, channel work, or partnerships—especially in high-ticket sales to brick-and-mortar Strong network of sales leaders who target brick-and-mortar businesses. Clear, professional communicator who can work independently. Commission Table Partner revenue Commission Up to 10.000 $ 15 % 10.001 – 30.000 $ 18 % 30.001 – 100.000 $ 21 % 100.001 + $ 24 % Commission is based on gross revenue and is paid within five business days of customer payment. How to Apply Send your résumé with the subject “SPONA Partner Application” or apply through this job board. SPONA Global Ltd welcomes applications from qualified professionals everywhere.

Job Title: UW Partner Location: Remote / Flexible Employment Type: Independent Partner About the Role: As a UW Partner, you will have the opportunity to build your own business by helping customers save on essential home services, including energy, broadband, mobile, and insurance. This is an independent, self-employed role that allows you to earn income through commissions and bonuses while enjoying the flexibility to work on your own terms. Key Responsibilities: Promote and sell UW’s range of essential home services to customers. Build and maintain relationships with clients to provide excellent service and support. Generate leads and expand your customer base through networking and referrals. Provide guidance to customers on the benefits and savings available through UW. Stay up to date with UW’s latest offerings, promotions, and industry trends. Work independently while leveraging UW’s support, training, and marketing materials. Qualifications & Skills: Strong interpersonal and communication skills. Self-motivated and goal-oriented mindset. Ability to work independently and manage your own schedule. No prior experience required – full training and support provided. Passion for helping others save money on their essential services. Why Join UW? Flexible Work – Choose your own hours and work from anywhere. Unlimited Earnings – Earn commissions and bonuses with no cap. Full Training & Support – Access to top-tier training and resources. Proven Business Model – Join a trusted brand with a strong reputation. If you’re looking for a rewarding opportunity to earn and grow your own business while helping people save on their household bills, join UW as a Partner today!

Remote Researcher – UK Only Company: Crayford Search Location: Remote Job Type: Flexible | Part-Time | Full-Time | Temporary Crayford Search is looking for reliable and detail-oriented individuals across the UK to join our team as Remote Research Contributors. In this paid, commission-based role, you’ll participate in engaging market research tasks such as mystery shopping, product testing, online surveys, and virtual focus groups. All assignments are completed remotely, offering complete flexibility over your schedule. You’ll be compensated for your time and input, with an hourly rate of £12–£15, depending on the complexity and length of each task, alongside commission-based earnings linked to participation volume and task type. Responsibilities: - Take part in a wide range of research assignments including: - Mystery Shopping – Evaluate the customer service experience at shops, restaurants, or online retailers - Product Testing – Try out household items, food and drink, tech gadgets, or skincare products and provide your feedback - Online Surveys & Polls – Share your views on consumer habits, marketing campaigns, and public opinions - Virtual Focus Groups – Join group discussions via video call to offer opinions on products, services, advertising, or new concepts - Mobile App Testing – Test new apps or software platforms and report on usability, design, and functionality - Website Feedback – Browse websites and give feedback on navigation, layout, or customer experience - Video or Audio Diaries – Record short entries about your experience with a product or service over time - Brand Perception Studies – Offer your thoughts on branding, messaging, and advertisements - You can select the tasks that best match your interests and availability. There is no obligation to take on any specific assignment. What You’ll Receive - Hourly pay between £12–£15, plus commission-based earnings depending on task volume and complexity - A variety of incentives such as gift cards, products to keep, and experience-based rewards - Flexible working hours — complete assignments when it suits you - Full remote access and the ability to work from anywhere in the UK - Ongoing support and access to new opportunities each week Requirements: - UK residents aged 18 or over - Strong attention to detail and good communication skills - No previous experience required — clear instructions provided for every assignment - Access to a smartphone, tablet, or computer with a reliable internet connection Who This Role is Ideal For - Individuals seeking flexible part-time or temporary income - Anyone interested in working from home and contributing to consumer insight and brand research - Interested in earning while influencing products, services, and experiences? Apply now to join Crayford Search as a Remote Researcher.

Urgent – Fundraising Expert in Marketing for Non-Profit Organization CIC London Important Note: This fundraising role involves promoting Supplement Foods and Cosmetics through a Product Loan model to support the mission of Global Minds Therapy Organization CIC (Registration No. 16203620, London). About the Role: We are urgently seeking experienced professionals to promote a unique Product Loan model — offering Supplement Foods and Cosmetics to clients with zero banking interest for 2 years. Manufacturers donate 10% of profits to Global Minds Therapy Organization CIC to fund free psychotherapy services for children, seniors, and low-income individuals. =Learn more about our products. =Learn more about our organization. Important Clarification: This is NOT a cash loan. Clients receive high-quality Supplement Foods and Cosmetics from top brands. Clients repay through easy monthly instalments — with zero banking interest for the entire 2-year repayment period. Business Model Overview: Customers purchase a variety of Supplement Foods and Cosmetics via a Product Loan. Payment Terms: 50% upfront payment, 50% balance payable monthly by bank cheque over 24 months. Products are sourced from top brands across Europe, the UK, and other countries. Role Responsibilities: Promote and manage Product Loan offerings for Supplement Foods and Cosmetics. Educate clients on the benefits of the no-interest 2-year installment plan. Support clients remotely — both in the UK and internationally. Requirements: Proven experience promoting product-based business loans, preferably in the Supplements or Cosmetics sectors. Strong client acquisition, sales, and deal-closing skills. Excellent communication and customer service abilities. Ability to work independently and remotely. Salary and Benefits: First 12 months (testing period): Earn 3% commission per successful deal. After closing at least 12 deals within 12 months: Receive a £2,000 monthly salary, Plus 3% ongoing commission on every new deal. Remote work opportunity — open to UK and international candidates. No fixed salary per hour or per month during the first year. Immediate start available. How to Apply: If you are passionate about product-based financing and experienced in the Supplements or Cosmetics sectors, we would love to hear from you!

🏠 Lettings Negotiator & Property Manager – London (Full-Time / Freelance / Hybrid) 💰 High-Earning Potential – Join a Fast Growing Property Agency! Are you a natural closer with experience in lettings and property management? Do you know London inside out and love being out and about meeting people? We want you to help us rent out our large portfolio of high demand rooms across the city. We’re a dynamic and fast growing London based property company, and we’re looking for a Lettings Negotiator who can travel across London, close deals quickly, and also support with property management tasks to ensure a smooth tenant experience. 💼 Your Role: Attend pre-booked in-person and virtual viewings (leads are provided – no cold calls or marketing needed). Convert leads into successful lets and hit monthly targets. Manage tenant communications and viewings. Carry out check-ins, check-outs, and basic inspections if needed. 💼 What We Offer: Flexible working: use of our London office + remote working options Fixed monthly base salary or commission-based options available. Bonuses for successfully let rooms and positive tenant feedback. A fast-paced, supportive, and collaborative environment. Opportunities to grow with the business and take on more responsibility. 🔥 What You Bring: Sales-driven mindset with strong closing skills. Great experience in lettings with a little experience in property management (min 1 year preferred but not essential). Ability to travel across London (zones 1–4) for viewings and property visits. Great communication and problem-solving skills Familiarity with ASTs, tenancy regulations, and customer service best practices. Tech-savvy (Google Drive, WhatsApp, CRM tools) 📍 Location: London (Hybrid: field work + office + remote flexibility). 🚗 Travel: Must be able to travel for viewings and inspections ⏱️ Hours: Full-time or Freelance – Flexible schedule. 💷 Salary: Base pay + performance bonuses / commission structure. 🏢 Office available in Central London if you prefer working on-site. 📅 Start Date: ASAP Why Work With Us? Because provide a consistent flow of qualified leads. You focus on closing deals and we handle marketing/admin. Career progression opportunities in a growing business. Friendly, supportive team and room to grow with us. Ready to join a property team that values action, speed, and results? Apply now with your CV and a short note about your experience. Interviews this week – Immediate start available.

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).