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An exciting opportunity for an experienced CRM/CPQ Architect - (Revenue Cloud) has arisen to join a global leader in Cybersecurity. The CRM/CPQ Architect is responsible for the overall technical design, architecture, and strategic direction of the Salesforce Revenue Cloud platform. The role ensures architectural integrity, scalability, and alignment with enterprise standards while leading complex technical decisions and guiding the development team. This is a senior technical leadership role embedded within the Commercial Core team, providing architectural oversight during implementation and establishing patterns that ensure long-term platform sustainability across R1, R2, and R3 releases. Key Responsibilities: User Support: • Provide first-line support for platform users (sales, operations, finance), • Respond to user queries and troubleshoot common issues, • escalate complex problems to senior team members, • Log and track support tickets to resolution, • Manage user accounts, profiles, and permission assignments, • Create and modify reports and dashboards as requested, • Maintain data quality through manual updates and imports, • Assist with sandbox refresh and environment management, • Assist with basic configuration tasks under supervision, • Update page layouts, fields, and picklist values, • Support testing of new configurations and deployments, • Document configuration changes and processes, • Create and maintain user guides and FAQ documentation, • Support user training sessions and onboarding, • Document common issues and resolutions, • Maintain knowledge base articles

Dynamics 365/ CRM Support Analyst Job Description Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression. The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter. My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working. Role & Responsibilities • 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE, • Assisting in project related tasks such as requirement gathering/ analysis, testing, training users, • System customisation & Power Platform configuration tasks, • Proven experience supporting Dynamics CRM/ D365 CE systems, • Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line), • Broad modular/ industry exposure - ideally sales, marketing, • Exposure to Power BI/ Power Platform customisation (preferable, not essential), • Data management experience (preferable, not essential), • A competitive base salary up to £46,500, • Attractive company benefits package

Audio Visual Service Engineer Salary: £40,000 - £45,000 + Company VanSector: Corporate / CommercialEmployment Type: Full-Time, Permanent About the Role We are seeking an experienced Audio Visual Service Engineer to join a growing London-based team, supporting a range of high-profile corporate clients. This is a fantastic opportunity for a skilled AV professional who thrives in customer-facing environments and enjoys problem-solving, delivering high-quality support, and working with cutting-edge AV technologies. In this role, you will be responsible for servicing, maintaining, fault-finding, and repairing a variety of AV and conferencing systems onsite across client offices. You'll be a key ambassador for our brand, ensuring smooth AV operations and exceptional service delivery. Key Responsibilities • Provide onsite and remote servicing, diagnostics, and repair of AV and VC systems., • Perform routine maintenance checks and preventative servicing across client sites., • Support meeting room technologies including video conferencing, control systems, switching, and audio DSP., • Troubleshoot technical issues quickly and professionally to minimise downtime., • Work closely with service coordinators and project teams to schedule visits and report on completed tasks., • Deliver outstanding customer service while maintaining professional communication with corporate stakeholders., • Keep detailed service logs and ensure equipment documentation is up to date.Skills & Experience Required, • Proven experience as an AV Service Engineer within the corporate sector., • Strong knowledge of systems such as:Crestron, AMX, Extron, Cisco/Webex, MS Teams Rooms, Biamp, QSC, Shure, and similar., • Confident in fault-finding, system diagnostics, and hardware replacement., • Ability to read and understand technical drawings and schematics., • Excellent customer service and communication skills., • Full UK driving licence.What We Offer, • £40,000 - £45,000 salary, depending on experience, • Company van provided for travel, • Opportunities for ongoing training and certifications, • Supportive team environment with exposure to innovative AV technologies, • Career progression within a growing organisation

Salesforce CRM Consultant- £38,500 (London) £34,500 (Non-London) - Flexible (Remote Available) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that supports some of the most in need people and other organisations. They are looking for an experienced Salesforce CRM Administrator, who has the Salesforce ADM201 certification and good excel skills. What the Salesforce CRM Consultant will be doing You will be providing first and second line technical support to the CRM users, while keeping up to date with Salesforce developments. • First and Second Line Technical Support, • Project work surrounding the Salesforce CRM, • Assist in the day to day running of the CRM, • Maintain an up to date knowledge base of Salesforce advances What the successful Salesforce CRM Consultant will bring to the team You will be an experienced Salesforce CRM Administrator who holds the ADM201 certification, and is comfortable using the MS Office suite. • 1 year experience working with Salesforce Systems, • ADM201 Certification, • Competent Excel skills, • Ability to analyse customer needs and business requirements Here's What You'll Get in Return • Salary of up to £38,500, • Flexible working arrangements, • Generous Holiday Allowances - 30 days PLUS bank holidays, • Employee assistance and training programmes Think this one's for you If you think this Salesforce CRM Consultant opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

An exciting opportunity for an experienced Radio Systems Engineer to join an innovative technology company delivering advanced two-way radio, RF and communications systems across healthcare, education and public sector environments. Radio Systems EngineerLondon, E14 9NN, working in the office and on customer premises • Full-time, permanent position We are a supplier of software and hardware solutions for the Healthcare, Local Authority & Education sectors. This includes Two-Way Radio Systems, Task Management, Auditing & Compliance, & Asset Tracking Systems. We deploy client software through integration with Two-Way Radio Systems, Android, & IOS devices. We also utilise MPLS and Mobile Network Operators to integrate our systems. This role offers an excellent opportunity to join a company operating at the cutting edge of system integration. We value collaboration, integrity & innovation; we support our staff to help them reach their professional & personal goals. Duties & Responsibilities: You are required to oversee all the daily activities of the customers' radio systems, including but not limited to. • Excellent knowledge of DMR / PMR radio equipment programming (Motorola, Hytera, Kenwood), • Extensive troubleshooting to the component level for digital radios, • Comprehensive site survey for distributed antenna system deployment, • Maintenance contract service & repairs, • Presales & post-sales support, • Engages in all aspects of Health & Safety, • Customer training, • Good soldering skills, • Good use of test equipment, • Accurate record keeping of customers' technical documentation and equipment profiles, • 5 years working in the business radio engineering sector, • Investigate & rectify RF interference & intermodulation, • Experience with distributed antenna systems, • EMF testing and measurements to meet Ofcom requirements, • Able to work away from home, • Experience working with VoIP & IP networks, • Radio Engineering: City & Guilds, • HNC Electrical, Electronics, or similar, • ECS card holder, • Carries out tasks as agreed, • Ensures their work is of a very high standard, • A good communicator, written and oral, • Thrives in a fast-paced environment and can easily adapt to change, • Can work in a team and work independently, • Can manage their own time and prioritise workload, • Good computer knowledge, • Good written & verbal skills, • A can-do attitude, • Office, • Customer premises, • Flexible working hours, • Pension, • Overnight & on-call pay, • Bonus scheme, • Mobile phone, • Private medical Insurance If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience include RF Engineer, Telecommunications Engineer, Radio Communications Engineer, Field Service Engineer, Wireless Communications Engineer, Electronics Engineer, RF Systems Engineer, Communications Engineer, Technical Support Engineer, Systems Integration Engineer.

Lead Data Engineer - Gambling Sector (No Sponsorship) Salary: £125,000 Location: Remote (London Office)This is an opportunity to step into a hands-on leadership role where you will shape a modern data function, influence technical direction, and build high-impact data infrastructure from the ground up. If you enjoy ownership, technical depth, and working in a product-driven, fast-moving environment, this role will appeal.The Company They are a rapidly scaling consumer technology business backed by significant recent investment. Their platform is built around a modern, intuitive user experience and serves a large, engaged customer base across the UK. With strong growth, a clear product vision, and a collaborative engineering culture, they offer the chance to directly influence how data powers the next phase of their evolution. The business values responsible innovation, high technical standards, and a genuine passion for building great digital products.The Role As Lead Data Engineer, you will contribute to both technical strategy and delivery while mentoring and supporting engineers. You will: • Build and scale core ETL pipelines and data ingestion workflows., • Design and maintain data models that enable analytics and operational insight., • Evolve the data platform to ensure reliability, performance, and scalability., • Lead engineering best practices across testing, orchestration, versioning, and automation., • Contribute to architectural design, including cloud infrastructure and tooling decisions., • Collaborate with data leaders and product stakeholders to deliver high-quality data solutions., • Support recruitment and help shape the future structure of the data engineering team.Your Skills and Experience You will bring:, • Strong commercial experience in Python and SQL., • Expertise in GCP and a modern data warehouse such as Snowflake, Redshift, or BigQuery., • Experience building and maintaining ETL pipelines and data models., • Knowledge of orchestration tools such as Airflow or Dagster., • Infrastructure-as-code experience such as Terraform or similar., • A background working in smaller, high-growth companies or strong engineering-led environments., • The ability to mentor engineers and uphold high technical standards.What They Offer, • Comprehensive benefits package including health cover, flexible working, and home-office support., • The opportunity to join a high-investment, product-focused organisation where data is a core function., • Clear progression, ongoing learning opportunities, and the chance to influence team growth.How to Apply If this sounds like the right next step for you, please apply with your CV now!

Machine Learning/Data Engineer £700-750/day overall assignment rate to umbrella Fully remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth. With 40% of sales from sustainable products, this is a company that combines scale, innovation and purpose. As a Machine Learning Engineer, you'll help maintain the stability and performance of core data and ML systems across Europe. This technical engineering role focuses on reliability, optimisation and critical fixes, ideal if you excel at investigating and debugging complex data flows and ML issues in live production environments. We're looking for individuals with: • Experience: Proven background as a Machine Learning Engineer., • Technical Skills: Strong in SQL and Python (Pandas, Scikit-learn, Jupyter, Matplotlib)., • Data transformation & manipulation: experience with Airflow, DBT and Kubeflow, • Cloud: Experience with GCP and Vertex AI (developing ML services)., • Expertise: Solid understanding of computer science fundamentals and time-series forecasting., • Machine Learning: Strong grasp of ML and deep learning algorithms (e.g. Logistic Regression, Random Forest, XGBoost, BERT, LSTM, NLP, Transfer Learning). Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Job title: Data Strategy Manager/Data product Manager (Strategy)Location: Bromley (3 days onsite, 2 days remote)Contract Length: 12 monthsDaily Rate: £650/DayStatus: Inside IR35Working Pattern: Full Time Are you a data enthusiast with a flair for strategic thinking? Do you thrive in regulated environments and have a passion for modern data practises? If so, we have an exciting opportunity for you! Our client, a leading organisation in the IT/Financial Services sector, is looking for a Data Strategy Manager to join their dynamic team on a temporary basis. About the Role: As the Data Strategy Manager, you will play a pivotal role in shaping the data landscape for our client. You will lead the development of data domain strategies, ensuring a seamless end-to-end data flow design. Your collaboration across business and technology teams will drive multiple projects, align strategic objectives and enforcing governance standards. Get ready to make a significant impact! Who You Are: • Experience in data strategy, data product management, or data transformation, • Strong understanding of data platforms, analytics, and modern data architectures is essential., • Global Payments domain expertise: payment rails, clearing/settlement, cross-border flows, correspondent banking, treasury/payments operations is essential, • Ability to communicate with both technical teams and business stakeholders, • Experience creating strategy documents, roadmaps, and executive presentations, • Background in strategy consulting within financial services, ideally from a Big 4 or top-tier consultancy is highly desirable., • Certified in SAFe POPM/Architect, CDMP/DAMA, with additional cloud certifications being a plus. Key Responsibilities: • Strategic Vision Roadmaps: Define data domain strategies and modernisation pathways while co-developing roadmaps with delivery teams., • Portfolio Intake Discovery: Assess new requests to drive data landscape simplification and governance., • Governance Routines: Lead the adoption of target data patterns, ensuring control efficacy and compliance readiness., • Architectural Vision PI Planning: Align enterprise blueprints with strategic enablers., • Delivery Verticals Support: Validate Epic acceptance criteria and advise on prioritisation and trade-offs., • Voice of Customer Use Case Capture: Serve as the strategy-layer product manager to capture and prioritise use cases for measurable value., • Data-as-Product Advocacy: Promote shared services and champion cultural change across domains., • Global Payments Domain Expertise: Leverage your payment rails knowledge, including ISO20022 and SWIFT MT/MX., • Regulatory Reporting Knowledge: Navigate PSD2/Open Banking and AML/Sanctions reporting controls with ease. Why Join Us? • Be a part of an innovative team that values your expertise., • Drive strategic initiatives that influence the future of data management in the financial services industry. How to Apply: Send your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role. Let's shape the future of data together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Network & Security Project EngineerLondon HQ / Customer Sites / Hybrid£50,000 – £60,000 + Overtime + BenefitsImmediate Start AvailableThe RoleWe are looking for a Senior Network & Security Project Engineer to join our project delivery team.This is a hands-on, customer-facing role for a proven engineer who can confidently implement Low-Level Designs (LLDs) across a broad networking and security stack.You’ll work independently or as part of a team to deliver structured infrastructure deployments across customer environments.SD-WAN experience is an absolute must for this role.Key Responsibilities • Implement Low-Level Designs (LLDs) confidently across the full networking stack, • Deliver end-to-end network and security deployments, • Configure and deploy SD-WAN solutions, • Implement firewall, routing, switching and wireless technologies, • Troubleshoot complex infrastructure issues during project delivery, • Produce high-quality technical documentation, • Interface professionally with customers (onsite and remote), • Support flexible working hours aligned to project requirements, • Provide guidance and support to junior engineers when required You must have strong hands-on experience across:, • SD-WAN (Essential), • Velocloud (key platform), • HPE Silver Peak, • Strong understanding of SD-WAN design and implementation principles, • Security, • Fortinet, • Palo Alto, • Firewall policy configuration, • IPS / IDS, • Web filtering, • SASE concepts, • Routing & Switching, • Cisco, • Juniper, • OSPF, BGP, MPLS, • Layer 2 / Layer 3 switching, • Wireless & WAN, • Juniper Mist, • Teltonika 4G / 5G gateways Additional, • DDI (DNS, DHCP, IPAM), • SNMP / API monitoring tools, • ServiceNow or other ITSM platforms This is a senior-level role so we need someone who is:, • A strong generalist across networking technologies, • Proven in delivering customer-facing infrastructure projects, • Confident implementing from LLD documentation without hand-holding, • Methodical and structured in approach, • Strong in customer communication and stakeholder engagement, • Able to manage time and priorities effectively, • You should be comfortable owning technical delivery and representing the business professionally in front of clients. You will get:, • Exposure to enterprise-level SD-WAN and security projects, • Vendor training to support continued growth, • A technically strong and delivery-focused environment If you’re a proven Network & Security Engineer with strong SD-WAN experience and the confidence to deliver LLD implementations across Cisco, Juniper, Fortinet and Velocloud environments, we’d like to speak with you.

Role: Contact Center Engineer (RingCentral) - German Speaking Location: Remote - UK Salary: £300 - £350 PD ?Profile We are working with a company that are globally recognised in what they do and are helping millions of people around the world live a better life. They are looking to add a RingCentral Engineer to their team on a 12-month contract to help with Contact Center platform configuration, development, customization, integration, and technical documentation to ensure overall system performance, accessibility, and usability. As a RingCentral Engineer, you will bring background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space such as IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number management, and security adherence. This position will identify key customer requirements and present contact center solutions, primarily with RingCentral with NICE CXone, that meet those requirements, and deliver on strategic contact center initiatives through planning, design proposals, developing POC's, business partnership, vendor engagement and team partnership. Key Responsibilities • Work collaboratively with business partners, vendors, and internal technical teams to design and transform the contact center cloud platform functionality and solutions to enhance the customer and end user experience as designated by the GCC team., • Identify and prioritize the technical deliverables of platform components; participate and recommend the direction of the platform and ensure completeness of requirements and functional architecture analysis for the design and implementation of solutions., • Collaborate and develop towards a single and unified interface Agent Desktop solution, focusing on functionality (agent and administrator) to manage phone, email, and chat., • Lead/coordinate technical support efforts related to contact center application, perform root cause analysis, resolve escalated cases, and inform future preventative measures., • Experience designing, implementing, and supporting cloud contact centers., • Knowledge of applications integration and ability to collaborate with peers and other technical teams to achieve product/solution integration deliverables (CTI, analytics, CRM, other integrations). INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.

We have an opportunity for an IT Service Local Delivery Analyst to join our team in Wembley. This is a full time, fixed term role for 12 months which will be primarily office based. The starting salary is £39,000 - £45,000 depending on experience. The Role: As an IT Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams. What we need from you: As an IT Service Local Delivery Analyst you'll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage. We are looking for: • Experience of troubleshooting and demonstrable problem-solving techniques., • A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment., • Ability to be office based and travel between SNG sites as needed, • Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services., • The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations. This role will include travel to our other offices, it is essential that you have a Full Driving Licence and access to your own transport. What we can offer you: As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: • 25 days holiday + bank holidays (plus extra days up to 30)• Buy or sell holiday with our flexible benefits package• 3 paid Wellbeing days + 2 paid volunteering days• Generous matched pension (up to 12%) and life cover at 4x salary• Enhanced maternity, adoption, and paternity pay• Options for private medical, dental, and critical illness cover• Wellbeing discounts, gym memberships, and 24/7 virtual GP access About us: At SNG (Sovereign Network Group) we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.

Are you looking for a company that will encourage you to grow and improve? About the company A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative , Responsibilities • 1-2 years of User Desktop Support experience - i.e. solid desktop support skills., • Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues., • Microsoft Office - resolving customer issues on all versions., • Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues)., • Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions., • Smartphone email support (e.g. mailbox setup and synchronisation issues)., • A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user., • At least 1- 2 year exp in support role, • Previous exp in MSP, • Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus., • Bi-annual performance review with management to focus career progression., • Pension., • Remuneration of all work expenses., • Microsoft training plan - study material, study leave and exam costs provided. Bonus of £500 for every exam passed towards certification., • Regular opportunities for overtime., • Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service.

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll Do • Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues., • Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s., • Maintaining good customer relations, including visiting sites within the greater London area., • Managing user accounts within Office365 and allocating licenses., • Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed., • Using remote tools such as MDM, Remote control & Chat to resolve user requests., • Deploying PC’s through Windows Autopilot and Intune., • Setting up and configuring Windows based PCs and laptops. What You'll Need You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: - • IT support experience at a 1st line level, • Knowledge of ITIL, incident, problem and change management., • Experience taking responsibility and ownership of stakeholders and projects, • A desire to provide excellent, proactive, customer service, • Well organised, able to multitask and work autonomously, • Positive and energetic, • Happy to work a variety of shifts including weekends

Integration Business Analyst – 12-month contract – London/Remote I have a financial services customer who is looking for an experienced Integration Business Analyst to support the final stages of a discovery phase and take ownership of defining High-Level Designs (HLD) and progressing them into Low-Level Designs (LLD) for integrations within a new Cloud Cards Platform. The ideal Business Analyst would have worked on Integration projects within the financial services sector and desirably have worked on Cloud Cards Platform migration. Required Skills & Experience from the Business Analyst: • Strong experience as an Integration Business Analyst, • Strong experience working in the Financial sector, • Experience with integration architectures, • Proven experience working with APIs (REST, JSON, synchronous/asynchronous patterns), • Strong understanding of Cards platforms and Cards domain concepts, • Ability to produce clear, technically detailed HLD and LLD documentation, • Experience working in cloud-based environments, • Experience with a Cards platform migration to the cloud would be beneficial, • Understanding of the Consumer Credit Act would be beneficial, • Support and complete final discovery activities where required, • Translate business and technical requirements into HLD and LLD for integrations, • Own end-to-end integration analysis across internal and third-party systems, • Define API-based integration patterns and data flows, • Work closely with Cloud, Cards platform, and integration architects, • Identify risks, dependencies, and constraints within integration designs Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Sage 200 Support Consultant – Remote within the UK £50,000-£55,000 plus benefits A leading UK Sage business partner is on the market for an experienced Sage 200 Support Consultant to join their growing team. This is a fantastic opportunity to work with a well-stablished company that values expertise, customer service, and professional development. The Role You’ll provide technical support and guidance to clients using Sage 200 and associated add-ons, helping them get the most from their systems. The role involves troubleshooting issues, resolving support tickets, testing bespoke solutions, and collaborating closely with internal teams to ensure an excellent customer experience. Person fit · Solid experience supporting Sage 200 (finance, commercials, manufacturing, CRM) · Familiarity with Sage 200 add-ons such as Sicon, Draycir, Eureka, or CIM. · Strong troubleshooting and SQL/database skills · Excellent communication and customer service abilities. · Sage certifications are a plus. Key Responsibilities · Deliver remote support for Sage 200 and related products. · Diagnose and resolve software and configuration issues. · Manage and prioritise client support tickets effectively. · Test and deploy bespoke software solutions. · Keep up to date with Sage 200 updates and third-party add-ons. · Build strong relationships with clients and act as a trusted technical advisor. You’ll be joining a respected Sage partner with a strong customer base, offering stability, a collaborative team environment and opportunities to expand your technical knowledge across Sage 200 and its ecosystem.

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure. Key Responsibilities * Provide 1st and 2nd line remote support for IBM i / Power Systems environments * Monitor and manage enterprise systems, backups, HA and DR processes * Investigate and resolve incidents through to completion * Perform patching, upgrades, and technical consultancy as required * Maintain accurate documentation and ticketing records * Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience * Minimum 4 years’ experience in a senior Service Desk or Operations role * Strong IBM i (Power i) expertise in enterprise environments * Experience with IBM i OS, BRMS, work & performance management * Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix) * Familiarity with monitoring and ticketing tools (e.g. Jira) * Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Job Title: High Level Technician Job Location: Southwest London Hourly Pay Rate: £31.48 PAYE / £ 41.11 Umbrella Shifts: Minimum of 50 hours a week Shift Pattern: Panama . Days and nightsDuration: On-going contractStart Date: ASAPIndustries considered: Rail, Rolling Stock, RAF, REME, Army, Navy, Marine, Avionics, Rolling Stock, Commercial/Industrial Electrics, Defence, Plant Engineering, SPM, HVAC, and Process EngineeringDisciplines considered: Diesel Engine Fitter, Electrical Engineer / Mechanical Engineer, Mechanic, Avionic Technician, Aircraft Engineer, Marine Engineer, Maintenance Fitter, and Breakdown EngineerClient Summary: A world-renowned Rolling Stock vehicle manufacturing, service and maintenance company and is the number one provider of rail solutions in the world. This prestigious company is also the largest rolling stock manufacturer and provider in the UK and employs over 70,000 employees in 60 countries worldwide. Position Summary: Reporting to the Reliability Shift Manager, as part of a small technical team, you will be required to assist the Fleet Operator to undertake / supervise primarily in the corrective mechanical and electrical maintenance, detailed fault finding and repair on the Class 345 Crossrail fleet of trains. Successful applicants will be responsible for ensuring that any maintenance undertaken at the depot is completed in accordance with the company's processes, procedures and comply with all safety regulations. This is Safety Critical environment and all tasks undertaken will need to ensure that the operator can achieve and maintain the reliability and availability targets set for the trains. The candidate will also assist the Operator when failures occur during service, and resolve any issues on the network.The candidate will need to provide high level technical support to the operator which will include: High Level fault finding electrically High Level fault finding mechanically Provide train systems engineering advice for the vehicle as a whole and for the key vehicle systems (such as TCMS - train control system, HVAC, propulsion, brakes, doors, on-train communications etc.) FRACAS - Failure reporting, analysis and corrective action system Produce solutions that provide short term mitigation and long term resolution Monitoring of warranty issues and liaising with supplier technical teams Attending to faulty trains in service, component replacements and modification work Helping customer with root cause analysis using Alstom FRACAS, 8D, PPS methodologies. Ensuring correct replacement parts are sourced Assisting operator in updating of maintenance instructions, overhaul instruction, processes & procedures to optimize maintenance and liaise with Alstom Technical Publications and Central Engineering teams where required Monitoring trains reliability & availability performance and issuing monthly performance reports Monitor of trains in Service using remote monitoring system called Orbita Down load train data from onboard train data recorders using laptops Run diagnostics software to identify faults with various train systems i.e. hydraulic systems, pneumatic systems, train management systems & on board computers. System software updates as required Obsolescence avoidance and mitigation Engineering support for all safety related incidents (NIRs), including representing the Customer with respect to access to Design Authority and equipment OEM's and the production of affirmative closing actions Service Provider representation on Failure Review Boards, feeding back decisions and outputs to the Customer Share experience gained of other fleets across the world which the Service Provider has supplied and/or supports, provision of recommendations and opportunities for design improvements, standardisation and/or modifications. Contribution to Health and Safety on a daily basis. * Strong report writing skills. Qualifications: Minimum qualification required - NVQ Level 3 in an electrical discipline. Experience required: Experience within Rail desirable Use of Laptop's and diagnostic tools to determine faults Ability to work from maintenance manuals and schematics Experience of Mechanical or Electrical fault finding Experience of Mechanical or Electrical repairs Troubleshooting and evidence gathering. Person profile: You will be a highly self-motivated individual, able to work under your own initiative You will possess excellent communication & interpersonal skills You will need extensive all-round knowledge of Mechanical Engineering * You will need extensive all-round knowledge of Electrical Engineering. This could also include the following: Responsible for accurate completion of all paperwork prior to supervisor validation. Undertake technical maintenance to the required standards. Reliability monitoring reporting Data analysing Rip out and replace electrical components Rip out and replace full or part of large wiring looms Re-install wiring Test Continuity Battery Modifications Repairing or installing Wi-Fi systems* Changing relay boxes / Wiper motorsIf you wish to be considered for this role please send your CV including scanned copies of your qualifications and a scanned copy of your passport to OR call .PLEASE NOTE ALL APPLICANTS MUST BE ABLE TO PASS A DRUGS AND ALCOHOL TEST BEFORE BEING OFFERED A POSITION.Please note due to the volume of applications, we can only commit to contact those candidates we deem suitable for the position. However, we may retain your details and contact you in the future should suitable positions arise.Please note the above job specification could be subject

Helpdesk EngineerLocation: London, NW1£25,000 - £30,000 plus payment and support for Microsoft certifications My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They’re known for delivering outstanding service and building long-term relationships with a loyal and varied client base. They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1–2 years’ experience in a helpdesk or IT support rolewithin a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation. This is a client-facing position, where you’ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success. The Helpdesk Engineer Role: As part of a small, close-knit service desk team, you will: • Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools, • Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed, • Log, triage and progress support tickets, resolving issues where possible or escalating appropriately, • Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help, • Carry out 1 st line troubleshooting of hardware, software and user issues, • Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices, • Build and deploy new devices to client environments, • Liaise with 3rd party vendors where required, • Create and maintain clear documentation relating to client systems and processes, • Active Directory administration, • Windows and macOS environments, • Microsoft Office & Microsoft 365 (Email, Teams, SharePoint), • Basic networking concepts (TCP/IP, switches, routers, firewalls), • Confident, personable and approachable , with excellent verbal and written communication skills, • Comfortable speaking to clients at all levels and representing the business professionally, • Passionate about IT and keen to build a long-term career in technical support, • Proactive, enthusiastic and eager to learn from others, • A team player who can also use their own initiative, • Organised, reliable and able to manage multiple tasks at once, • Recently completed an IT apprenticeshipor 1–2 years’ experience in a helpdesk / IT support role within an MSP environment, • IT certifications are preferred but not essential, such as:, • MS-900 / AZ-900, • CompTIA (A+, Network+, etc.) Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.

This role is being handled by Via, a secure hiring platform used by employers to review candidates. After applying, you will be invited to create your profile on the Via platform. Your profile stays anonymous until you match. Technical Customer Support Specialist London | Hybrid / Remote Flexible £35,000–£45,000 + Benefits + Equity About the Role A fast-growing tech startup is seeking a Customer Support Specialist to provide exceptional support to its users. You’ll play a key role in ensuring customers have a smooth, helpful, and efficient experience with the company’s software products. This is a high-impact role with ownership, variety, and the opportunity to learn from a dynamic, fast-moving team. Key Responsibilities • Respond to customer inquiries via support tickets, live chat, and calls, resolving issues quickly and professionally, • Run 1:1 and group support sessions to onboard or train users, • Collaborate with product and engineering teams to solve technical issues and improve workflows, • Identify patterns in feedback to recommend improvements to products and support processes, • Create and update help articles, guides, and tutorial videos, • Maintain high standards for key support metrics such as response times, resolution times, and customer satisfaction, • 2+ years of experience in customer support or technical support roles, • Experience with support platforms such as Intercom, Zendesk, or Slack, • Excellent written and verbal communication skills, • Strong problem-solving ability with meticulous attention to detail, • Calm, patient, and empathetic when handling customer issues, • Comfortable working in a fast-paced, dynamic environment, • Experience in SaaS, tech, or startup environments, • Experience creating documentation or video tutorials, • Flexible and hybrid working environment, • Generous paid leave and holiday policies, • Company-paid wellness support and mental health allowance, • Monthly paid meals, wellness stipend, and other employee perks, • Equity participation for early employees, • Career growth opportunities in a fast-scaling tech business Register your details on Via to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via.

Job Title: Networking & Security/ Sales Engineer / Presales Specialist Location: Watford, Hertfordshire (hybrid / some remote flexibility) Department: Sales / Pre-Sales Solutions Salary: £50,000-£60,000 Base + OTE and Benefits Role Overview We are seeking an experienced Networking & Security Presales Specialist to support our growth and strengthen our solutions capability. The ideal candidate is customer-facing, technically strong, and experienced in architecting and presenting networking and security solutions from vendors such as Cisco, Aruba, Fortinet, and Juniper. This role works closely with the internal sales team, acting as the go-to technical expert and trusted advisor during the sales cycle. Key Responsibilities Pre-Sales & Solution Design • Partner with sales to understand customer requirements and translate them into robust networking and security architectures., • Produce high-quality solution proposals, technical designs, and RFP/RFI responses., • Maintain deep technical expertise across key vendor technologies (Cisco, Aruba, Fortinet, Juniper) and stay up to date with new releases, features, and best practices., • Serve as the primary technical presenter in customer meetings, articulating value propositions and addressing technical concerns., • Act as the internal solutions expert for networking and security, supporting account managers and sales with product knowledge, competitive positioning, and objection handling. Skills & Qualifications: Networking and Security Presales Specialist We are looking for a proven experience in a presales/solutions architect role within a technology reseller or vendor-aligned environment. • Strong hands-on knowledge and real-world experience with networking and security solutions from Cisco, Aruba, Fortinet, and Juniper., • Comfortable in customer-facing environments, with excellent presentation and communication skills., • Team player with a proactive, solutions-oriented mindset., • Excellent organisational skills, with the ability to multi-task and prioritise under pressure.

Certain Advantage are recruiting on behalf of our prestigious client for a Telecoms Site Manager in London. As the UK Site Manager you’ll act as single point of contact for all UK related tasks within a data centre environment, which will involve a mix of technical hands-on build & installation activities and hands-off administration tasks, for example, equipment ordering (via SAP), engaging with vendors and suppliers. The position requires a highly independent work ethic and offers a high degree of freedom in organising workload with the opportunity to acquire updated skills based on new developments in the telecoms industry. The location is remote UK home based, requiring close proximity to London Docklands for escalation management onsite at potentially short notice. You will be required onsite to support project work, and some of this will involve working out of hours (night/early morning) and weekends to fit in within maintenance windows. Responsibilities of the role: • The UK Site Manager will work with the planning and rollout teams located in Europe to coordinate and achieve Implementation Projects., • Responsible for working with solution providers and Vendors to request quotes, place orders, coordinate deliveries supervise installation and support finance and accounting for the purpose of securing installation Services, Air-conditioning, AC and DC Power, Space, Telecommunication Equipment and other parts like Cabinets, Cables, and Connectors Panels etc., • Support the Network Management Centre and other NOCs onsite with troubleshooting on Voice, IP, and Transport Equipment., • Act as the escalation point for the NOCs and is responsible for managing maintenance providers and keeping access lists up to date., • Smaller installation, upgrades and changes will be performed by the Site Manager and these tasks are often performed outside of business hours.Skills, Experience & Qualifications, • Training in the field of electrical engineering, telecommunications, IT, or a degree with comparable content and several years of experience, • Hands-on field experience with testing as well as troubleshooting at the physical layer and basic knowledge of OTDR and OSA., • Knowledge of International Carrier/Wholesale business and experience with the concept of Carrier Hotels, Data Centre, Telehouse, Interconnections, NNIs, etc., • Hands on skills with installation and cabling of equipment like Routers and WDM Nodes as well as basic configuration skills via CLI and GUI., • Essential to be able to work Night Shift as this is required around customer migrations Does this sound like your next career move? Apply today!Working with Certain AdvantageWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering.If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Junior Presales Engineer (Heat Pumps) Tower Bridge - London Hybrid £35,000 - £45,000 + Progression + Training + Company Benefits Are you a Mechanical Engineering Graduate or similar that wants to become a Presales Engineer in one of the industry's leading brands? Do you want full support from a European industry leading name that is rivalling the likes of Toshiba and Daikin, where you will get full training on a 1 on 1 basis from industry leaders? On offer is the chance to join a business that has had a fantastic reputation due to their state of the art heat pump systems only have an indoor unit. This means that their units are more affordable, cheaper to install and maintain whilst still being state of the art. This company have been really successful in Europe and have been in the UK for several years and are now growing quickly whilst still maintaining their staffs wellbeing. In this role you will be discussing with customers and clients the units performance, costs and specifications. The ideal candidate will be London based, have a engineering related degree, and be happy to be customer facing, any experience with HVAC, AC or Heat Pumps would be a benefit. THE ROLE: • Managing the requests for information that are being sent in daily, • Speaking with customer and clients to discuss the heat pumps detailed specifications, • Be able to understand and explain the Coefficient of Performance, • Keep up to date with the training provided for each of their latest machines, • Mechanical or Engineering related degree Keywords: Heat Pumps, HVAC, Heating, Ventilation, Air Condition, Support, Engineer, London Bridge, Remote, Hybrid, If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set

Network & Security Project EngineerLondon HQ / Customer Sites / Hybrid£50,000 – £60,000 + Overtime + BenefitsImmediate Start AvailableThe RoleWe are looking for a Senior Network & Security Project Engineer to join our project delivery team.This is a hands-on, customer-facing role for a proven engineer who can confidently implement Low-Level Designs (LLDs) across a broad networking and security stack.You’ll work independently or as part of a team to deliver structured infrastructure deployments across customer environments.SD-WAN experience is an absolute must for this role.Key Responsibilities • Implement Low-Level Designs (LLDs) confidently across the full networking stack, • Deliver end-to-end network and security deployments, • Configure and deploy SD-WAN solutions, • Implement firewall, routing, switching and wireless technologies, • Troubleshoot complex infrastructure issues during project delivery, • Produce high-quality technical documentation, • Interface professionally with customers (onsite and remote), • Support flexible working hours aligned to project requirements, • Provide guidance and support to junior engineers when required You must have strong hands-on experience across:, • SD-WAN (Essential), • Velocloud (key platform), • HPE Silver Peak, • Strong understanding of SD-WAN design and implementation principles, • Security, • Fortinet, • Palo Alto, • Firewall policy configuration, • IPS / IDS, • Web filtering, • SASE concepts, • Routing & Switching, • Cisco, • Juniper, • OSPF, BGP, MPLS, • Layer 2 / Layer 3 switching, • Wireless & WAN, • Juniper Mist, • Teltonika 4G / 5G gateways Additional, • DDI (DNS, DHCP, IPAM), • SNMP / API monitoring tools, • ServiceNow or other ITSM platforms This is a senior-level role so we need someone who is:, • A strong generalist across networking technologies, • Proven in delivering customer-facing infrastructure projects, • Confident implementing from LLD documentation without hand-holding, • Methodical and structured in approach, • Strong in customer communication and stakeholder engagement, • Able to manage time and priorities effectively, • You should be comfortable owning technical delivery and representing the business professionally in front of clients. You will get:, • Exposure to enterprise-level SD-WAN and security projects, • Vendor training to support continued growth, • A technically strong and delivery-focused environment If you’re a proven Network & Security Engineer with strong SD-WAN experience and the confidence to deliver LLD implementations across Cisco, Juniper, Fortinet and Velocloud environments, we’d like to speak with you.

We’re working with a long-standing client who is looking to add an IT Support Technician to their team, based in Hayes (UB4). We’ve partnered with this company for over six years and placed 46 IT professionals with them. 32 are still there today, which says a lot. They’re ambitious, growing steadily, and they genuinely invest in people who want to develop their careers. They’re an established IT Managed Services provider supporting the Education sector. This role will be based on-site across three schools in Hayes (UB4), all very close to each other. You’ll work closely with the IT Lead, becoming a key part of the local IT team. You will need your own car, as there will be some local travel between the 3 sites (all within a few miles of each other). IT Support Technician – what will you be doing day to day? You’ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school’s systems. It’s a varied role, and you’ll be kept busy with a good mix of support and project work. You’ll be supporting: • Servers and core infrastructure, • Network and Wi-Fi, • End-user devices IT Support Technician – key responsibilities: • Managing incidents and service requests from start to finish, • Troubleshooting desktop and system issues (remote and onsite) within agreed SLAs, • Supporting users with hardware and software queries (ticket, phone, and face-to-face), • Keeping the ticketing system up to date with clear, accurate notes, • Developing your technical knowledge across the technologies the team supports, • Assisting with monitoring and routine maintenance tasks, • Keeping on top of timesheets and internal KPIs, • At least 1 year’s experience in an IT support role, • Experience in a customer-facing environment, • Strong communication skills and confidence supporting users of all technical levels, • Someone proactive who can work independently when needed, • A positive attitude and willingness to learn, • Windows Server, • Active Directory, • Networking and Firewalls, • Azure, • Virtualisation, • Cyber Security

Senior Digital Analyst / Digital Analytics Consultant / Web Analytics Manager / Digital Analytics Manager / Head of Analytics / Head of Digital Analytics New & urgent Outside IR35 contract opportunity - Senior Digital Analyst / Digital Analytics Consultant - £600 p/d - 6 month initial contract - FinTech - Highly remote - 1 or 2 days per month in Bristol We've partnered with an awesome FinTech brand who are looking to bring a top quality Senior Digital Analyst with expertise in Adobe or Google Analytics to help drive better outcomes from a range of data, across the spectrum of digital channels on a some of their critical customer journeys. You'll be working with cross functional mobile and web teams to help improve the overall user experience by using Google/Adobe/Amplitude and SQL Responsibilities: • Acting as a trusted partner for the business to help drive better outcomes in Digital journeys through a range of data from across our channels., • Help drive best practice and bring new approaches to finding value in our first party data from across our channels., • Setting up Digital Analytics and monitoring digital journeys relating to your partnered Product Team., • Help suggest and understand impacts and priority of Digital product deliveries., • With the wider Digital Analytics team, manage and maintain the Digital Analytics data collection implementation, • Provide tag specifications for additional tracking to ensure stakeholders' reporting and decision-making requirements are met, • Work with web/mobile app developers to ensure tag specifications are implemented as specified, • Provide support to the wider business on the use of Analytics toolset, • Respond to ad-hoc queries from around the business regarding digital activity and client behaviour, • Strong experience, working with large scale platforms and digital channels, using digital analysis tools including Adobe Analytics/Amplitude/GA4., • Very strong knowledge of data manipulation and analysis to provide actionable insights., • Signficiant experince engaging with a range of stakeholders from less experience Digital Analysts through to Senior business stakeholders., • Strong experience with SQL is a requirement, use of notebooks/python would be desirable, • Prior experience using data visualisation tools such as PowerBI, Tableau, Looker etc., • Proficient at prioritising workloads effectively and using planning and collaboration tools e.g. JIRA, Confluence & Miro, • Knowledge and interest in financial services and products is a bonus, • Excellent attention to detail and proven problem-solving skills, • Able to communicate effectively with a wide range of stakeholders from technical to non-technical Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Role Description This full-time Field Service Engineer role is based in central London. You will be assigned a specific area to manage, as we believe that getting to know your clients is the most important factor in delivering great service. Your area will predominantly consist of countertop and floor-standing coffee machines, so experience in this category is required. Working with the wider Service Desk and Technical team, you will be visiting sites to conduct PPM, breakdown calls courtesy visits. As we continue to grow, you will also assist in the installation of machines at new sites. Key Responsibilities: Installation & Maintenance: • Install and set up new vending machines at customer sites, ensuring they are fully operational and meet all safety and operational standards, • Planned preventative maintenance visits across your set area to reduce future breakdown calls, • Reactive breakdown calls, responding within the agreed SLA for each client Troubleshooting & Repairs: • Diagnose faults and carry out repairs on vending machines, including electrical, mechanical, and software issues, • Identify and order necessary spare parts to resolve problems quickly and efficiently Customer Interaction: • Provide on-site support to clients, explaining machine operations and answering any technical queries, • Maintain positive relationships with customers, ensuring a professional and helpful approach at all times Technical Documentation & Reporting: • Complete service reports detailing work completed and any follow-up actions required, • Maintain accurate records of service visits, machine status, and parts usage Requirements: • Previous experience in a field service engineer role, preferably within the vending, coffee machines, or related industries, • Strong technical knowledge of vending machine operations, including electrical and mechanical systems, • Excellent troubleshooting and problem-solving skills, • Ability to work independently and manage time effectively, • Strong customer service skills and the ability to communicate technical information to non-technical users. Qualifications: • A relevant technical qualification (e.g., electrical, mechanical, or engineering qualifications) is desirable, • Full UK driving license (No more than 6 points)., • Previous experience working with vending machines, coffee equipment, or similar systems. Examples include Cimbali, WMF, Coffetek and Evoca machines, • Knowledge of vending machine software and remote monitoring systems.

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: • Previous experience in a 1st Line or Service Desk role, within a commercial setting, • Proficient with Windows 10/11 and Microsoft Office 365., • Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin., • Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles., • Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools, • Excellent communication and problem-solving skills with a customer-first mindset.

Technical Product Owner - E-commerce - Remote (Tech stack: Technical Product Owner, Product Owner, E-commerce, Agile, Scrum, APIs, Analytics, Backlog Management) Our client is an established company operating in the e-commerce sector. With ongoing investment in their digital platforms, they are looking to hire a Technical Product Owner to take ownership of a core customer-facing system and guide its future development. This is a practical, delivery-focused role where you will shape priorities, work closely with engineers, and ensure the platform evolves in line with both customer and business needs. Key Responsibilities: • Manage and prioritise the product backlog to deliver high-value features., • Translate business requirements into clear, actionable tasks for development teams., • Work with technical and commercial stakeholders to plan product direction., • Lead Agile processes and keep delivery focused and efficient., • Support and mentor team members through regular feedback and development., • Background in a Product Owner, Product Manager, or Technical BA role within digital or e-commerce environments., • Strong technical awareness and confidence working with engineering teams., • Experience leading or supervising team members., • Solid working knowledge of Agile delivery methods., • Clear communication skills and strong stakeholder engagement., • Practical, solution-oriented mindset with a focus on results. Location: Remote (UK) Salary: £50,000 - £56,000 + Benefits Applicants must be based in the UK and have the right to work in the UK. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKTECHREC NOIRUKREC

Reference number: JR253460 Location: Remote, with hybrid working available in our London office Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles:1 Salary:£85,000 - £89,000 per annum We are looking for Development Managers to join our team. We are seeking a strategic and technical Development Manager to join our Application Engineering and Architecture Team. This role is unique: you will own the "production line" of our software delivery. While we have multiple distributed development teams shipping code, we need to eliminate friction and ensure seamless integration. You will not just be managing people; you will be the architect of our flow. You will coordinate teams to optimise cadence, professionalise our release capability, and ensure that our delivery ordering prevents technical debt. You will be the guardian of our platform's integrity and the driver of our engineering velocity. As the Development Manager you will work intimately with the QA Manager, Solution Architects, Analytics Engineers, and the Portfolio Delivery Team. Your mission is to streamline our development cycle through lightweight governance, automation, and artificial intelligence. This is an excellent opportunity for a highly skilled Development Manager who is looking to expand their skills and build their career with an industry leader. What you’ll bring to the role • Demonstrable experience managing software delivery in a complex, multi-team environment (e.g., managing interdependencies between distinct Scrum teams or 3rd party vendors)., • Deep understanding of modern branching strategies (GitFlow vs. Trunk-Based Development), semantic versioning, and the ability to resolve complex merge/deployment conflicts., • Practical, hands-on experience with CI/CD tooling (ArgoCD/Jenkins, Azure DevOps, GitHub Actions) and Infrastructure-as-Code (Terraform/Bicep). You understand how to build the pipes, not just use them., • A proven track record of reducing cycle time (lead time for changes) and deployment failure rates through automation and process re-engineering., • Strong ability to negotiate with Dev Leads and Project Managers to ensure adherence to our governance standards. What we do Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges. In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave*, • Big discounts on Kaplan courses for you and your family, • 24/7 confidential helpline providing counselling and other support services, • Company pension contributions, • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels, • Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply Please apply with CV and cover letter no later than 11pm on 15th March 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Job Opportunity: Team Leader - Targeted Support (Hounslow Council) Employer: Adecco, on behalf of Hounslow CouncilLocation: Hounslow House (with 2-3 days per week remote working)Pay: £27.81 per hour PAYE or £37.14 per hour UmbrellaContract Type: Temporary (initial 3-month assignment)Hours: 36 hours per week, Monday-Friday About the Role We're recruiting an experienced and passionate Team Leader for Targeted Support to join Hounslow Council. In this pivotal role, you will lead a team responsible for assessing and supporting vulnerable residents with complex needs-helping them avoid crisis, maintain independence, and reduce reliance on statutory services. This is an ideal opportunity for someone who thrives on making a positive impact, enjoys collaborative working, and excels at managing people and complex decision-making. Key Responsibilities As Team Leader, you will: • Manage an effective Floating Support Link Team, ensuring accurate assessments and appropriate referrals to Floating Support, Community Solutions, VCS partners, and other services., • Work closely with the commissioned provider to understand service capacity, manage caseloads, and maximise the benefit of targeted support., • Oversee processes for clients and referral partners, championing a high-quality service and gathering feedback for continuous improvement., • Represent the service at senior, strategic, and performance meetings., • Act as the key point of escalation for complex or safeguarding-related cases., • Use systems such as LAS and Granicus to manage cases and track outcomes., • Analyse data and insight to identify trends, monitor performance, and proactively address service issues., • Work collaboratively across the Council-including Joint Commissioning, Housing, and the Community Partnership Unit-to help shape support pathways and future commissioning., • Pilot innovative, resident-focused approaches with internal teams and the Floating Support provider., • Build strong working relationships with the voluntary and community sector, identifying gaps in provision and supporting capacity building., • Is passionate about delivering excellent outcomes for residents with multiple and complex needs., • Makes strong, strategic decisions-especially when handling complex or high-risk cases., • Can confidently lead, motivate, and support team members, acting as a role model at all times., • Builds positive relationships with stakeholders, representing the service at a senior level., • Uses data intelligently to understand demand patterns, anticipate future needs, and improve service delivery., • Is adaptable, flexible, and able to respond to changing daily priorities., • Demonstrable experience supporting and assessing vulnerable people with complex needs., • Strong decision-making and leadership skills., • Experience working with multi-agency partners or complex caseloads., • Ability to work strategically and operationally within a fast-paced environment., • Strong communication skills - this is a customer-facing role, requiring a level of spoken English that meets the statutory Code of Practice under the Immigration Act 2016., • Ensure residents experience a smooth transition into, through, and out of the service - helping them sustain independence., • Work proactively with Council teams and partners to forecast demand and support effective service planning. Apply today via Adecco and help shape a service that truly supports Hounslow's communities. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Responsibilities • Answering calls and responding to tickets from customers., • Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT., • Triage incoming calls and tickets and liaise with the wider IT team to manage escalations., • Provide on-site technical support at clients’ premises where necessary., • Adhere to defined KPIs and meet the expected SLAs., • Consistently contribute to and update documentation., • On-board and off-board users., • Monitor backups daily and report on any issues that arise. Key Skills & Experience • Minimum 1 years’ experience in a Helpdesk IT support environment, • Experience with support of Windows Desktop OS, • Good working knowledge of PC, laptop and printer hardware, • Good working knowledge of the full MS Office suite, • Basic knowledge of IT networking and cabling, • Excellent telephone manner with good interpersonal and communication skills, • Demonstrable problem-solving skills with a logical train of thought Benefits • 28 days holiday (including Bank Holidays), • Paid study leave, • Hybrid working (office-based/remote), • Performance-related bonus scheme (paid twice yearly), • Excellent training and financial support for industry certifications, • Travel pay plus company Oyster card for work-related travel, • Eye test and glasses vouchers, • Company social events, • Comprehensive onsite training and induction, • Smart casual dress code Any experience with the following would be beneficial (although non-essential): • Previous experience in an MSP environment, • Support for VoIP systems, • Office 365 administration, • Support for Mac OSX, • Certifications from Microsoft, CCNA or other relevant IT certifications Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

1st Line IT Support Engineer - London - £28,000 - Hybrid Working! Role: 1st Line IT Service Desk AnalystLocation: North West London (Hybrid – 3 days onsite / 2 days remote)Salary: £28,000 (DOE) A well-established Managed Service Provider (MSP) based in London is looking for a 1st Line Service Desk Analyst to join their growing Service Delivery team. This is a fantastic opportunity for someone early in their IT career who enjoys solving technical problems, delivering great customer service, and developing their technical skills within a fast-paced MSP environment. The Role As a Service Desk Analyst, you’ll be the first point of contact for clients, supporting a wide range of users with their day-to-day IT issues. You’ll work as part of a collaborative support team, diagnosing technical problems, managing support tickets, and ensuring customers receive a high level of service. Key Responsibilities Act as the first point of contact for IT support requests via phone, email, and ticketing systemsTroubleshoot and resolve 1st line technical issues within agreed SLAsLog, categorise, and maintain accurate ticket updates throughout the lifecycleDeliver excellent customer service to end users and clientsManage and prioritise your own support queue, escalating where requiredLiaise with third-party vendors and technology partners when necessaryAssist with ticket triage and dispatch responsibilities when required What They’re Looking For Previous experience in an IT support or Service Desk roleStrong troubleshooting skills across Windows OS and Microsoft OfficeExposure to Active Directory, Group Policy, DNS, Microsoft 365 and SharePointBasic understanding of networking conceptsExperience building, configuring, and supporting Windows desktops/laptopsExcellent communication and customer-facing skillsA genuine interest in learning new technologies and progressing in IT The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN

2nd Line Engineer - Growing Managed Services Provider London - Hybrid (3 days per week in their office) Paying between £35,000-£38,000, depending on experience. We're working with a fast-growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP. This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale. Key Responsibilities • Provide high-quality 2nd line support across a broad customer base, • Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments, • Handle escalations from the 1st Line team and take ownership of more complex incidents, • Support project delivery, migrations, and infrastructure improvements, • Maintain accurate documentation and contribute to internal knowledge sharing, • Deliver remote and occasional on-site support when required Required experience: • Strong experience with the Microsoft ecosystem, including:, • Microsoft 365 administration, • Azure AD / Entra ID, • Windows Server (2016/2019/2022), • Exchange Online, SharePoint Online, Teams, • Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls), • Experience working within an MSP or multi-customer environment, • Confident troubleshooting hardware, software, and cloud-based issues Highly Beneficial: • Exposure to Google Workspace, • Experience supporting macOS devices, • PowerShell or other scripting knowledge, • Familiarity with RMM/PSA tools London - Hybrid (3 days per week in their office) Paying between £35,000-£38,000, depending on experience. Must be eligible to work in the UK.

Lead Data Engineer - Databricks Location: Remote UK or hybrid / onsite at one of our clients’ offices Working Pattern: Remote UK / Hybrid or office based Salary: Competitive ARCA Resourcing is proud to be partnered with an innovative and leading retailer that is investing heavily in its data capabilities to drive smarter decision-making across the business. As part of this transformation, we’re looking for a Lead Data Engineer to play a key role in shaping and delivering the organisation’s modern Enterprise Data Platform. This is an opportunity to combine hands-on engineering with technical leadership, working with cutting-edge technologies while mentoring engineers and influencing the direction of a high-impact data platform. The Opportunity The organisation operates a modern data stack built around a Databricks-based lakehouse architecture, alongside a Customer Data Platform (CDP), enterprise analytics tooling, and self-service reporting capabilities. As a Lead Data Engineer, you will oversee multiple delivery squads, ensuring consistent engineering standards and guiding the design and delivery of scalable data solutions. You’ll coordinate technical delivery across teams while remaining hands-on with architecture, pipelines, and best practice development. This role is ideal for someone who enjoys leading teams, shaping engineering standards, and building high-performance data platforms at scale. Key Responsibilities • Provide technical leadership across multiple delivery squads, ensuring consistent data engineering standards and patterns., • Coordinate technical solutions and align team efforts across initiatives., • Translate functional designs into scalable and reusable data engineering solutions., • Collaborate closely with solution architects, business analysts, and stakeholders to refine requirements and technical approaches., • Design and implement high-performance ELT pipeline patterns using Databricks., • Mentor and develop engineers across the team, creating learning and development plans., • Champion engineering best practices, including code quality, testing, and documentation., • Conduct peer reviews to ensure high-quality and reliable deliverables., • Optionally contribute to on-call platform support where required. What We’re Looking For Technical Expertise • Strong experience with Databricks, Apache Spark, and cloud-based data architectures (preferably Azure)., • Excellent programming capability in Python and SQL., • Experience orchestrating pipelines with Azure Data Factory and Databricks Workflows., • Solid understanding of Lakehouse architectures and modern data warehousing principles., • Experience with data modelling, ELT/ETL pipelines, and testing frameworks., • Familiarity with CI/CD pipelines, version control, and DevOps practices., • Proven experience leading engineering teams or coordinating multiple squads., • Experience aligning engineering work with strategic project objectives., • Ability to mentor and develop engineers, driving technical excellence across teams., • Degree in IT, Computer Science, or related discipline. If this opportunity is of interest, please apply for immediate consideration!

Dynamics 365 CE Techno Functional Consultant - OUTSIDE IR35 - 100% Remote Role Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant with strong capability in Field Service and the ability to design and build Power BI reports and dashboards.This role is ideal for someone who is confident working directly with customers, leading workshops, gathering requirements, and acting as the primary advisor on best-practice business processes within the D365 platform. You’ll be the main functional SME in front of clients, shaping solutions and guiding successful delivery.Key ResponsibilitiesDynamics 365 CE & Field Service • Lead requirements-gathering workshops with customers to understand business processes, pain points, and objectives., • Translate business needs into functional designs, solution blueprints, and configuration plans., • Configure and customise D365 CE apps (Sales, Customer Service, and especially Field Service)., • Design and optimise Field Service processes including work order management, resource scheduling, inventory, IoT integration, and mobile capabilities., • Create functional specifications for customisations, integrations, and extensions., • Support testing cycles (SIT, UAT) and provide end-user training., • Act as the primary functional advisor to customers, providing strategic and tactical guidance.Power BI Reporting & Data, • Build Power BI reports and interactive dashboards from scratch (not just consumption)., • Connect to Dataverse and other data sources to model, transform, and prepare datasets., • Implement row-level security, data refresh strategies, and enterprise reporting best practices., • Advise customers on KPIs, insights, and improved decision-making through data visualisation., • Support ongoing enhancements and optimise existing reports and models. If you're interested in this role please send your CV to

Findur Consultant – 6-month contract – SC Cleared – London/Remote – Inside IR35 My Financial Customer is currently looking for an experienced Findur Consultant to join a dynamic team delivering solutions across financial markets and treasury operations. As a Findur Consultant, you will play a key role in supporting the design, configuration and delivery of solutions that improve trading and treasury processes. Working within a collaborative product team, you will partner with business users across Front, Middle and Back Office to understand their needs and translate them into effective system solutions. Experience required from the Findur Consultant: • Actively SC Cleared, • 2+ years’ experience working with the Findur platform (v16+), • Familiarity with components such as Report Builder and Settlements Desktop, • Strong understanding of financial markets or treasury operations, including areas such as trading, risk management, and settlements, • Experience with products such as repos and FX swaps within Openlink environments, • Proven ability to analyse requirements, design solutions, and support configuration activities, • Understanding of software delivery and testing practices, • Strong communication skills with the ability to work with both technical and business stakeholders, • Analyse business requirements and translate them into practical system solutions, • Configure and support the Findur platform to meet trading and treasury operational needs, • Work closely with stakeholders across Front, Middle and Back Office teams to capture, document and validate requirements, • Support the full delivery lifecycle including discovery, design, configuration, testing, and implementation, • Contribute to problem solving and continuous improvements within the Findur environment Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Title - Property Management Accounts System - Helpdesk Analyst Location - London £40k - £45k Plus bonus The role: Provide quality support for for our property asset management system whilst continually strive to improve customer relations, customer satisfaction, and focus on customer needs. Duties • Provide clients with application support by guiding them through problem- solving steps and when necessary, utilising remote desktop support tools to resolve issues., • Accurately record incoming telephone calls or emails as Helpdesk calls ensuring that each issue is properly tracked, categorised and prioritised, • Manage and prioritise support tickets based on urgency and impact., • Collaborate with all other teams within the Company to escalate and resolve complex technical issues, ensuring that our customers receive timely and effective support., • Ensure the protection of the company interests through the appropriate use of formal communication with customers and suppliers., • Complete other appropriate ad-hoc duties assigned by the Helpdesk Manager Requirements • An acceptable level of Property management and accounting knowledge to be credible with any member of staff or customer with regards to relevant business issues., • Anticipate and understand customer needs., • Awareness of all relevant issues and their priorities., • Solid planning, scheduling, monitoring and reporting skills, • Proficiency in Microsoft Office Suite., • An understanding of Microsoft SQL Server Why should you work for this company? • A great opportunity for a Property Accountant seeking a more technical role, • Casual dress code!, • Enhanced benefits available Interview process: • Two stage process, • 1st stage on Teams/Zoom, • 2nd stage held face to face in the office If you would like further information on this opportunity please apply online with your updated CV.

Power Platform Consultant - Remote (UK) - c£75,000 A growing Microsoft-focused consultancy is looking to hire Power Platform Consultants to join their expanding delivery team. This is an exciting opportunity to work with a consultancy delivering impactful solutions across the Microsoft ecosystem, helping organisations modernise processes and unlock value from their data. The team is open to candidates coming from Microsoft partners or end-user environments, with personality and customer-facing ability being just as important as technical capability. You'll work closely with clients to design and deliver solutions using the Microsoft Power Platform, helping organisations automate processes, improve data insights, and support wider digital transformation initiatives. Key Responsibilities • Work directly with clients to understand requirements and deliver Power Platform solutions that support business objectives., • Design and implement applications using Power Apps, Power Automate, and related Microsoft technologies., • Develop and customise solutions using plug-ins and pro-code approaches where required., • Translate functional requirements into practical technical solutions in collaboration with stakeholders., • Commercial experience working with the Microsoft Power Platform., • Strong communication skills and the ability to operate in a client-facing consulting role., • Experience with plug-ins, custom development, or pro-code elements within Power Platform solutions., • Comfortable contributing to both functional design and technical implementation.

Building Control Technician (x2) 6-Month Contract | Possible Extension Hybrid Working: 3 Days Remote, 2 Days On-Site Via Aatom Recruitment – Local Authority Aatom Recruitment are seeking two Building Control Technicians to join a Local Authority Building Control team on a 6-month contract, with the potential for extension. This role offers a hybrid working arrangement, with 3 days working from home and 2 days based in the office. You will play an important role in supervising building works across the borough, ensuring compliance with building control legislation, supporting enforcement activity, and delivering a professional, customer-focused service. Job Purpose To supervise a designated area within the borough to ensure compliance with all building control legislation. You will assist with: • Plan checking, • Site inspections, • Enforcement and compliance, • Marketing and service improvement, • Fee recovery, • Case management, • Supporting senior officers with detailed case informationMain Duties & ResponsibilitiesBuilding Control & Compliance, • Assist in supervising a borough area to ensure compliance with:, • Building Act, • Building Regulations, • London Building Acts, • Tasks include plan assessments, calculation reviews, site inspections, identifying contraventions, preparing letters, and supporting enforcement (including court attendance)., • Advise applicants on statutory requirements affecting their proposals., • Liaise with internal departments (e.g., Development Control, Environmental Health, Land Charges) and external agencies to ensure statutory consultations are completed., • Support the assessment and recovery of building control fees, protecting the Council's financial interests.Service Delivery & Customer Support, • Promote the Council’s Building Control services during contact with clients and assist in service delivery initiatives., • Respond to enquiries from the public, Councillors, MPs, and other stakeholders, providing accurate information and taking appropriate action., • Maintain accurate administrative records including time monitoring, travel logs, and casework documentation. Update and process information on IT systems.Projects & Complex Casework, • Participate in projects and undertake any additional duties as required., • Assist with complex buildings and make decisions that may significantly impact design and cost for clients., • This requires a proactive, independent approach to problem solving within Council policies.Work Context, • Frequent lone working and regular site inspections are required, including working at heights (scaffolding, ladders) and entering excavations., • Occasional exposure to noise, dust, and site conditions., • You may be required to work across different teams as needed., • Building Control Managers and technical staff, • Other frontline services, • Councillors and MPs, • Builders, developers, property owners, • Construction professionals, • London Fire and Emergency Planning Authority (LFEPA), • Members of the publicKnowledge, Qualifications, Skills & ExperienceEssential Qualifications, • Degree in Construction, Surveying, or a related field leading toward corporate membership of RICS (or equivalent).Desirable a) Building construction b) Structural engineering c) Fire safety in buildings d) Supervision of building works on site You must also demonstrate understanding of key legislation, including: • Building Act 1984, • Building Regulations

Role: 2nd Line Support EngineerLocation: London (Hybrid – 3 Days In-Office Weekly)Salary: £38,000 - £42,000Network IT are supporting a leading organisation seeking a 2nd Line Support Engineer to join their IT & Innovation function. This is an excellent opportunity for an experienced support professional who thrives in a customer-focused environment and enjoys solving complex technical issues that go beyond 1st line capability.You will play a key role in delivering high-quality technical support across hardware, software, and network services, ensuring the organisation remains productive, secure, and resilient. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a proactive, team-oriented approach.Role OverviewAs a 2nd Line Support Engineer, you will be responsible for diagnosing, resolving, and documenting escalated IT issues, working closely with internal teams to minimise downtime and maintain an excellent user experience. You will support a broad technology stack (including M365, AD, InTune, remote management tools, and varied endpoint devices), while helping to drive continuous improvement across the support function.The role includes both remote and in-person support, participation in IT projects, knowledge-base contribution, and maintaining service levels across all support interactions.Key Responsibilities • Provide advanced 2nd line technical support for escalated issues, ensuring timely and effective resolution., • Diagnose and troubleshoot hardware, software, and network problems requiring deeper technical expertise., • Deliver in-person support where required, going directly to users to enhance the support experience., • Install, upgrade, support, administer, and troubleshoot technologies provisioned by IT & Innovation, including supported third-party products., • Manage escalations appropriately, ensuring only well-documented, fully-investigated issues progress beyond 2nd line., • Collaborate with IT teams and stakeholders to understand issues, provide solutions, and support IT-related project activity., • Produce clear, accurate documentation in tickets and knowledge-base materials., • Maintain SLAs and manage workload effectively in a customer-focused environment., • Support urgent and time-critical IT tasks where necessary (e.g., VC support for board meetings)., • Contribute to continuous improvement by identifying recurring issues and supporting the enhancement of support processes.Skills & Experience Required, • Experience in a 1st/2nd line support role., • Strong troubleshooting capability across hardware, software, and networks., • Experience with technologies such as M365, Active Directory, AVD, InTune, Android OS, mobile working, remote management tools, and modern endpoints., • Excellent communication skills, able to explain technical issues to non-technical users., • Strong documentation skills, both in ticketing systems and knowledge-base content., • Ability to collaborate with teams, manage SLAs, and maintain strong working relationships., • Understanding of data protection, cybersecurity, and regulatory compliance., • Full driving licence and ability to travel efficiently where required.

IT Field Support Engineer / Onsite Second Line Technician Join a forward-thinking managed services environment as an IT Field Engineer delivering onsite and remote IT support, troubleshooting Windows and Mac systems, Office 365, Azure and networking solutions across Central London clients. If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite Support Engineer, IT Field Engineer SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an IT Field Support Engineer / Onsite Second Line Technician to join a dynamic managed services team supporting clients across Central London. As an IT Field Support Engineer / Onsite Second Line Technician you will deliver onsite and remote IT support, troubleshooting Windows 10 and 11, macOS, Office 365 and Azure environments while maintaining strong customer relationships. The IT Field Support Engineer / Onsite Second Line Technician will travel to client sites, implement IT strategies, support cloud computing, networking, cybersecurity and infrastructure projects, and ensure systems remain secure, optimised and aligned with best practice. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Field Support Engineer / Onsite Second Line Technician include: • Onsite IT Support: Deliver professional technical support across client sites, resolving hardware, software and infrastructure issues, • Remote Troubleshooting: Provide responsive remote IT support for desktops, laptops, mobile devices and cloud platforms, • Microsoft 365 Administration: Support Outlook, OneDrive, SharePoint, Teams and Intune environments, • Systems Support: Maintain and troubleshoot Windows 10 and 11 and macOS devices, • Server & Directory Management: Support Active Directory, DNS and DHCP within Windows server environments, • Network Support: Configure and troubleshoot WiFi, firewalls and routers to ensure reliable connectivity, • Cloud & Security: Assist with Azure Virtual Desktop, multi-factor authentication, conditional access and compliance policies, • Email Management: Manage email routing, third-party spam filters and mail tracing, • Documentation & Knowledge Sharing: Maintain accurate records and contribute to the technical knowledge base, • Client Relationship Management: Act as a trusted advisor, delivering clear communication and exceptional customer service CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in professional IT support within a managed services or corporate IT environment, • Proven experience of troubleshooting Windows and Mac operating systems, • Experience with Microsoft 365 including Exchange Online, Teams, SharePoint and Intune, • Experience supporting Windows server technologies including Active Directory, DNS and DHCP, • Understanding of networking principles including WiFi, firewalls and routers, • Experience with Azure Virtual Desktop and cloud computing environments, • Understanding of cybersecurity controls including multi-factor authentication and conditional access, • Experience managing third-party vendors and resolving printer or hardware issues, • Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700, • CompTIA A+, Network+ BENEFITS • Access to continuous training, mentorship, and certification support, • Career progression opportunities, • 21 days (increasing after 3 years of service) holiday, public holidays, • Birthday day off, • Private healthcare and 40% off gym membership, • Great pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Central location, next to a famous food market, • A friendly, inclusive, sustainable work environment, • Regular social events (tech-infused minigolf and darts, pool, and more!), • Electric car scheme after 2 years of service, • Recruitment referral scheme bonus, • Be part of a 70-strong family with low turnover and a high-impact culture The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14479 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Are you a confident administrator who thrives during busy assessment periods? Do you enjoy being the go-to person who keeps processes moving and students supported in a fast-paced London university environment? Signature Recruitment is seeking a proactive Programme Officer to join a London higher education university on a temporary basis. This full-time temporary role is expected to run for a minimum of 4–6 weeks, with potential to extend. Based in London, the position offers hybrid working, combining time on campus with remote working across the week. You will work standard full-time hours, Monday to Friday. The pay rate is £19.01 per hour plus holiday pay. This is a fantastic opportunity to step into a varied Programme Officer role where no two days look the same. You will gain exposure to assessment processes, student casework and virtual learning systems, while working across two collaborative academic teams. It is ideal for someone who enjoys problem solving, takes pride in accuracy and wants to strengthen their higher education experience in a well-structured environment. You will be trusted to manage your workload, supported by experienced colleagues, and equipped for both on-site and remote working. Programme Officer - Key Responsibilities: • Manage multiple shared inboxes, ensuring responses within a three-day turnaround, • Process mitigating and extenuating circumstances using Outlook and internal systems, • Support assessment activity, including work within Keats (Moodle), • Update virtual learning pages and complete assessment tasks from the previous teaching period, • Maintain detailed Excel trackers, transfer mark sheets and ensure data accuracy, • Coordinate tasks across systems while delivering excellent customer serviceProgramme Officer - Key Skills:, • Strong programme administration experience within education or similar settings, • Confident Excel user with the ability to learn new systems quickly, • Clear communicator who understands priorities and escalates when needed If you are looking for a rewarding short-term opportunity that will enhance your higher education experience and keep your skills sharp, we would love to hear from you. Apply today to be considered for this Programme Officer opportunity. While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities. While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities. Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensures all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation. SIG-T10690

2 Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities • Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained., • Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution., • A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur., • Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless., • Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type)., • Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues., • Critically the role holder will have empathy and patience, considering the user experience in every interaction., • Carry out additional duties commensurate to the role., • Substantive experience in a 1st and 2 Line support., • Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation., • Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks., • Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail., • Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required., • Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction., • Always curious with a willingness to learn and adapt to new technologies and processes., • Azure, • Windows/O365/Entra/Active Directory, • VMWare, • Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior DevOps Engineer – 6-month contract – London/Remote – SC Clearance – Inside IR35 My Financial Customer is looking for a Senior DevOps Engineer to join a growing technology team responsible for maintaining and evolving a complex on-premise platform. This role will play a key part in ensuring the reliability, performance, and continuous improvement of the organisation’s technical estate while supporting the delivery of new services. This Senior DevOps Engineer is required to have experience with the following: Cloud Platform (Azure, AWS, or GCP), Kubernetes, IaC using Terraform and CI/CD pipelines. Skills & Experience required from the Senior DevOps Engineer: • Active SC Clearance, • Cloud Platforms (Azure, AWS, or GCP), • Strong experience supporting production environments, including on-call support and release management., • Hands-on experience with Kubernetes or OpenShift in on-premise environments., • Proven background in Linux system administration, • Experience implementing Infrastructure as Code, ideally using Terraform, integrated with CI/CD pipelines such as Jenkins., • Observability platforms including logging, monitoring, and alerting tools such as ELK, Splunk, Prometheus, or Grafana., • Experience improving DevOps tooling and contributing to technology roadmaps., • Strong knowledge of Agile methodologies and modern DevOps practices., • Support, maintain and enhance the organisation’s core platform and supporting infrastructure., • Manage the promotion of code across environments, ensuring safe and controlled releases from pre-production through to live., • Champion continuous improvement and modern DevOps practices, helping teams adopt automation-first approaches across build, deployment, and release processes., • Provide technical mentorship and guidance to engineers, sharing best practices and supporting professional development within the team., • Collaborate with architects and solution designers to align technical delivery with long-term product and technology roadmaps., • Lead incident management activities, coordinating major incident responses and ensuring effective communication with stakeholders. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Document Production Operator Award-winning US law firm with exciting growth in their London office is seeking an experienced and technical Document Production Operator on a full-time, permanent basis. In this role, you will provide legal secretarial and administrative support to lawyers and secretaries on a variety of assignments. \n • Salary to £60,000, • 11:00am – 7:00pm working hours, • Excellent employee benefits, including free breakfast & lunch, • Hybrid working – 4 days in the office / 1 day remote, • Producing and amending documents and correspondence from handwritten, dictated or printed material, often to tight work deadlines., • Printing, scanning, faxing, and copying documentation., • Deals promptly with telephone calls, directing enquiries and taking messages as appropriate., • Provides back-up telephone coverage and support for lawyers and secretaries within the pod., • Opens, sorts, and distributes mail as appropriate., • Liaises with internal support departments and the firm’s global offices, establishing and maintaining effective communications., • 3-4 years Document Production / Word Processing experience within a law firm is essential., • Excellent document skills, proficient in Microsoft Word, and competent in Excel and PowerPoint., • Possesses proficient spelling and grammar., • Customer focused, with a flexible and helpful approach.

1st Line IT Support Engineer Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday–Friday, 08:30–17:30Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities • Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs, • Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary, • Support service desk processes including Joiners, Movers, and Leavers, • Deliver excellent customer service to all users across the organisation, • Identify opportunities to enhance IT services, tools, and internal processes, • Drive improvements to user experience and service desk performance, • Assist the wider service desk team with troubleshooting, analysis, and issue resolution, • Support end-user training on key platforms and technologies, • Maintain accurate stock levels and asset inventories, • Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience • Experience supporting end users within an IT environment, • Azure and on-prem Active Directory administration, • Windows 10/11 operating system support, • Microsoft 365 / Office 365 user administration, • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN, • Experience using an incident/request helpdesk management system, • Hardware and software asset management, • Strong troubleshooting and problem-solving skills, • Right to work in the UK

Registered Nurse RMN/RNLD/RGN, Physiotherapist, Occupational Therapist, Paramedic Salary: £43,000 - £45,500+ per year + bonus scheme Location: Hybrid – Watford Schedule: Full Time WCA + PIP Monday – Friday, No Weekends Part Time - PIP only (3 or 4 days a week but must commit to full time during training Benefits: • Company pension, • Private healthcare & dental insurance, • Life insurance & sick pay, • Hybrid work options (some remote work available) Do you want to take your nursing RGN, RNLD, RMN , occupational therapy, paramedic or physiotherapy career in another direction? Are you seeking a role where your attention to detail, compassion and empathy are matched with a work-life balance, education and opportunities to develop into the medico-legal profession? Or perhaps you would like to transition your career into Occupational/ Vocational pathway • You will assess up to a maximum of four to six customers per day., • Assessments will be on paper, telephone, video or face to face, • Taking your clinical observations and questioning and creating a written report, • You will pass on to the Department of Work and Pensions (DWP) who will make a decision on support for the customer, Customers will have multiple clinical issues; you will be given industry-leading training provided by my client’s amazing clinical tutors. The course will provide you will the skills to support customers and transfer your current medical skills and knowledge to the level required for the role. Full training is approximately 6 months duration, during which you will be paid. This role will maintain your registration with the RGN or HCPC and you will receive revalidation support to maintain your registration. Once you have completed their comprehensive training, the investment in you does not end. You will have ongoing CPD, with over 100 hours CPD protected per annum, support with revalidation and the opportunity to develop your career within the organisation. You will be allocated a clinical supervisor and can study for the Diploma in Disability Assessment Medicine accredited by the FOM Your Requirements A nurse, OT, Paramedic or Physiotherapist who is working primarily in-patient facing roles dealing with a wide range of clinical conditions. Minimum of 1 year working experience or above. Computer or IT skills are a distinct advantage. Typing or keyboard skills with an ability to type at 35 words per minute. The client group requires clinicians who are highly literate, have attention to detail and can display highly adaptable communication skills.

Customer Service Team Leader | Online Healthcare Provider £35,000 p.a Croydon, London Full time Permanent Are you an experienced customer service professional with exposure to supervising teams? Do you have a track record of driving performance across a customer service function? Compass Associates are proud to be working with a highly reputable fast-growing online healthcare provider delivering safe, regulated healthcare solutions to patients across Europe and beyond. As they continue to scale into new markets, the customer service function is expanding to support increased demand and as a result, they are now looking for a Customer Service Team Leader to join the team. The successful applicant will help lead, coach and support the international customer service team whilst ensuring the business continue to meet the highest standards of healthcare regulation and patient care as they continue to grow and expand across the globe. Responsibilities: • Monitor daily agent productivity and performance against KPIs (calls, chats, emails, abandonment rates, response times), • Conduct quality assessments and ensure adherence to Care Quality Commission (CQC) and healthcare regulations, • Handle escalated and complex customer queries, including medication side effects, pharmacy stock issues, payment problems, and order rejections, • Support training, onboarding, coaching, and development of customer service agents, • Produce productivity and quality reports for senior stakeholders, • Manage complaints and identify trends to improve overall service delivery, • Act as a key link between frontline agents and senior leadership Requirements: • Customer service experience ideally within a healthcare or regulated environment, • Experience leading or supervising a customer service team (contact centre or office-based), • Confidence managing escalations and complex customer complaints, • Ability to thrive in a fast-paced, high-volume environment, • Experience managing remote or internationally distributed teams will be advantageous, • Exposure to NHS, private healthcare providers, or other regulated medical services is highly desirable If you would like to be considered for this exciting opportunity, please contact Simon Codling directly on 0161 241 7686. Alternatively email an updated CV to Recommendations: Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers