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Blue Light Card. Individually great, together unstoppable Member Operations is entering one of its most exciting chapters yet. Over the next 12 to 18 months, the way we serve our members and use our technology is evolving, with AI playing a growing part in how we look after the heroes who rely on us. As our Operational Change Manager, you'll be the connection between Member Operations and the wider business. You'll join project kick-offs alongside Product, Engineering and Partnerships colleagues, speak up for what the operation needs, and bring clear requirements back to the team so that every launch lands well for our members. This is a brand new role, created so that change is understood early, planned together and owned by the right people. Reporting to the Head of Member Operations, and with one direct report of your own, you'll work closely with programme managers and senior colleagues across operations, taking the coordination of operational readiness off busy managers' plates and helping them build their own confidence in managing change. It's a chance to shape how Member Operations and the rest of the business work together, at a moment when that partnership matters most. • Represent Member Operations in kick-offs and planning for business-wide projects, product launches, partner updates and pricing changes, making sure operational needs and member experience are considered from the outset, • Assess how changes coming into the operation, and those made within it, will affect servicing demand, processes, systems, colleague capability and member experience, then turn that into clear, practical requirements, • Own and drive operational readiness plans, applying a consistent approach whether a change is a small tweak or a major launch, and keep owners and timelines clear through to go live, • Coordinate training, communications, knowledge base updates and process changes so teams feel prepared and supported before anything launches, • Show operational managers what good looks like in scoping change, and bring them along so that ownership of change is shared across the team, • Build trusted relationships with Product, Engineering, Partnerships and programme teams, offering constructive challenge and clear, simple updates in both directions, • Spot risks early, escape at the right moment and adjust plans when things drift off course, • Review how each change has landed once it is live and use what you learn to shape future readiness planning, • Proven experience delivering operational readiness, change or implementation work in a customer operations, contact centre or customer service environment, • Experience turning business and project changes into clear, practical operational requirements, and applying a structured approach to prioritise change of different sizes, from a small tweak to a new proposition, • Strong planning and organisation skills, with the ability to run several readiness activities at once, using tools such as Jira and Confluence to keep work on track, • Strong stakeholder skills, with a track record of listening well, explaining clearly and challenging constructively with colleagues at every level, • Experience mentoring or managing colleagues, with people management preferred but not essential, and a track record of building support and bringing others along through change, • A track record of taking ownership while knowing when to escape, staying composed and adapting plans as things evolve at pace, • Exposure to AI, or change linked to it, and an awareness of frontline ticketing tools such as Zendesk would be a bonus, but are not essential Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. • 25 days annual leave plus public holidays and an additional day off for your birthday, • A Moments that Matter day - one extra day of leave each year to use for something that matters to you, • Buy and sell holiday scheme of up to 5 days, • A volunteering/fundraising day - one paid day each year to give something back to the community, • Annual company bonus scheme - linked to both company and individual performance, • Your own Blue Light Card and exclusive access to thousands of discounts, • Personal growth fund of £450 per year to invest in your development, • Private Medical Insurance that includes cover for pre-existing conditions, • Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension, • Enhanced Maternity, Partner, Adoption and Shared Parental Leave, • Healthcare cash-back plan, • Colleague Assistance Programme – 24/7 confidential support whenever you need it, • Hybrid working and flexible hours, • EV charging and free parking onsite at HQ, • Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!), • On-site gym including free HIIT and stretch classes at HQ #LI-Hybrid #J-18808-Ljbffr

At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrations creativity and collaboration. As a Workday Payroll Consultant (Senior Associate) in Kainos, you'll work to implement and configure enterprise-scale Workday solutions for our global customer base. You will work closely with team members, as well working independently and confidently to manage your own workload. You'll be able to understand customer requirements, designing and delivering solutions that are aligned to their needs. You'll support more junior members of the team and share your knowledge with them. • Strong experience of UK Operational Payroll - minimum 5 years, • Very good understanding of Workday Payroll, as well as any specialist Capability, • A very good customer focus, with experience in a customer-facing, consulting environment. Able to understand customer needs and build relationships. Able to understand when to elevate issues., • Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation., • Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision, • Able to plan own workload and meet deadlines, • Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail, • Aware of the importance of confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times, • Awareness of the Kainos story and wider business offering, • Awareness of company strategy and how to support it, • Able to come up with improvements in tools and/or processes to help the practice, • Willing to learn in depth about relevant subject matter e.g., international regulatory requirements, • Able to rotate through various Workday delivery services, specifically Consulting and Application Management Services, • For Application Management Services, able to deliver work to meet defined Service Level Agreements, • Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required), • Workday HCM, Financials or Payroll Certification, • Professional qualifications in your area of expertise, • Good commercial awareness and sound understanding of project and business dynamics, • Consulting skills e.g., presenting, participating in workshops, explaining functionality or solutions to customers At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. #J-18808-Ljbffr

ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. • Respond to customer service requests for the repair of business equipment and production printers, • Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts, • Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management, • Work with colleagues to help overcome new or unusual faults, • Invoke the call escalation process in a timely manner, • Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed, • Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED • Experience of fixing production printers and digital presses - such as Ricoh, Konica Minolta, Xerox, Sharp, Canon., • Experience in the office equipment industry, • Technical skills, with a strong electronic and mechanical background, • Strong IT knowledge with the ability to network devices and to set up scanning functions, • The ability to provide first class customer service with previous customer facing experience. ENHANCED DBS: This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. SC CLEARANCE: For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check. BENEFITS • Flexible working options, • 33 days holiday including bank holidays, • Holiday purchase scheme, • Enhanced family friendly benefits (maternity, adoption, paternity and IVF), • 2 paid days off per year for voluntary work to support our local communities, • Staff Reward Scheme, • Pension scheme, • Life assurance 4 x salary, • Sponsorship for professional development and memberships, • Employee Assistance Programme, including financial wellbeing support, • Mental health first aider support programme, • Cycle2work scheme, • Discounted Gym Membership, • Eye care voucher scheme, • Free flu vaccinations, • Employee social events and recognition activities throughout the year, • HP Employee discount programmes, • Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible wo JBRP1_UKTJ

About Holcim Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, we've helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference. Holcim UK Company Benefits Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety We care about you and your family. That's why we offer enhanced family benefits, including maternity, paternity, and adoption leave . We understand that your personal life and family well-being are just as important as your career, so we're committed to supporting you every step of the way. Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business . Free 24/7 remote GP service for you and your household , offering medical advice, prescriptions, referrals, and same-day appointments. Opportunities for career progression both at home and abroad Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace Staff discounts including special rates for garden landscaping products The Opportunity We have a new vacancy for an HGV Class 2 Drive r to join our expanding logistics team based out of our RMX plant in Whetstone Leicester Responsible for the day to day operation of a concrete mixer truck based predominantly in Whetstone RMX plant but on occasions will be required to operate at other plants within the region. To drive any vehicle of the company's fleet which has been assigned and a current licence is held. To uphold the high standard of image, presentation and delivery service for which the company is known and to strive to improve fuel efficiencies and reduce cost minimisation. Who you are Can work alone or part of a team . Flexible approach to hours as this role will require some weekend and potentially night working. Knowledge of AI Policies and procedures an advantage. Knowledge of concrete desired but not essential. Customer Focused. Good Communication skills required. Previous HGV licence and CPC card is desirable. xrnqpay MPQC is preferred We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Job title Field Service Engineer (Laundry) Function Field Operations Location Field based Reports to Regional Operations Manager About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes. Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out. Key tasks Maintain and repair equipment as and when directed by the Operations Support team Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency Maintain technical and system updates and releases as required Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job Support growth generation by submitting lead opportunities Service Delivery Demonstrate an understanding of what service delivery excellence is for your role Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. The above list of job duties is not exclusive or exhaustive and the post holder will be required to under-take such tasks as may reasonably be expected within the scope of the position. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Skilled in repairing and servicing catering and laundry Basic knowledge of electrical, plumbing and mechanical work Proficient level of computer skills Good knowledge of the English language, both written and verbal Skilled in repairing and servicing catering and laundry equipment Experience (what you have done) Experience diagnosing and repairing white goods equipment Experience of working in a customer-facing role Experience of managing challenging situations in a customer-facing role Experience of identifying selling opportunities in order to generate sales leads Personal qualities (the way you think and act) Aptitude for practical work Good attention to detail Talent for solving problems Good communication and customer service skills Resourceful, with the ability to work independently Good time management skills Gas Safe accreditation Hold a 17th Edition accreditation Qualifications We will need you to have a full UK driving licence as the role involves field based travel. 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The Opportunity: Under general supervision, responsible for maintaining relationships with accounts by visiting customer sites within assigned territory. Sell products and services to customers and act as point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing business. In addition to face-to-face meetings, engage with customers over the phone and Internet (e.g., chat, email, video conferencing, etc.) to close sales and support clients. Respond to client inquiries and offer guidance on appropriate products and services. Execute sales strategy, generate sales reports, and identify opportunities to increase sales volume while ensuring service levels are met. Location: North of England, Scotland & Northern Ireland Field-Based Role | 75% Customer Facing Are you passionate about building relationships, creating value for customers, and driving commercial success? Do you thrive in a field-based sales environment where no two days are the same? Avantor is looking for a Sales Specialist (Chemicals) to join our Region North sales team. This is an exciting opportunity to work with a diverse customer base across the pharmaceutical, biotech, food & beverage, academic, and industrial sectors while representing a leading portfolio of laboratory chemicals and reagents. What You'll Be Doing As a Sales Specialist, you will be responsible for developing and growing business across an established territory by building strong customer relationships and delivering consultative solutions that help customers achieve their goals. Your responsibilities will include: Managing and growing a territory across Northern England, Scotland, and Northern Ireland. Building trusted relationships with key decision-makers and laboratory stakeholders. Driving sales growth and achieving revenue and margin targets. Identifying new business opportunities and expanding existing customer relationships. Promoting Avantor's broad chemical portfolio, including reagents and laboratory chemicals. Collaborating closely with Account Managers, Product Specialists, Technical Teams, and Supplier Partners to deliver customer-focused solutions. Maintaining accurate customer information, sales activity, and pipeline management through CRM tools. Developing strategic account plans and forecasting territory performance. Conducting regular customer visits, presentations, and product discussions. What We're Looking For We're looking for an ambitious and customer-focused sales professional who enjoys developing long-term partnerships and delivering commercial results. Essential Requirements Bachelor's degree in a scientific discipline or equivalent experience. Minimum 3 years of experience in a B2B sales environment. Proven track record of achieving sales targets and driving business growth. Experience managing complex sales cycles involving multiple stakeholders. Strong consultative selling and relationship-building skills. Excellent communication, negotiation, and presentation skills. Ability to work independently and manage a large geographical territory. Full UK driving licence and willingness to travel extensively. Preferred Experience Scientific background or experience working within laboratory, pharmaceutical, biotech, research, or industrial environments. Knowledge of laboratory chemicals, reagents, and related solutions. Experience within a distribution, life sciences, or laboratory supplies environment. Familiarity with CRM systems and sales planning tools. What Success Looks Like The successful candidate will: Develop trusted customer relationships. Consistently achieve sales and gross margin targets. Generate and convert new business opportunities. Deliver value through consultative, solution-based selling. Become a trusted partner for customers and internal stakeholders alike. Why Join Avantor? At Avantor, you'll be part of a global organization supporting some of the world's most innovative pharmaceutical, biotechnology, healthcare, and research organizations. You'll have the opportunity to work collaboratively with industry experts, develop your career, and make a real impact on scientific advancement. Ready to take your sales career to the next level? We'd love to hear from you. #LI-REMOTE Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation. TPBN1_UKTJ

As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. Investigate and troubleshoot complex technical issues for our customers (with the support o

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.

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Dedicated Customer Support EMEA. Provide expert technical support and hands-on training to help customers unlock the full power of their security platforms. Background in software support, remote deployment, or hands-on experience with Genetec solutions.

A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape. Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. Keep abreast of the latest product kn

Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and cu

The Role and the Team Phones and broadband touch almost every members life, and they are a growing part of what Blue Light Card offers to our members. Our MMIB team (Motoring, Money, Insurance and Bills) is building out its phones and broadband partnerships, and we are looking for someone to help us take them further. As a Partner Manager, you will look after your own portfolio of partner accounts, from major mobile networks to broadband providers, and take responsibility for how each one performs for us and for our members. This is a commercial role rather than a customer service one. You will build warm, trusted relationships, negotiate, and find ways to grow every partnership. You will report to one of our Category Leads, who will support you closely in your first few months and then trust you to run your accounts as your own. Right now, a lot of the work is quick-turnaround requests. As the team gains more time and resource, you will help us move towards a more proactive approach, bringing ideas and opportunities to partners before they come to us. You will work alongside the wider partnerships team and a close-knit category team who care about getting this right. What Youll Do Manage a portfolio of phones and broadband partner accounts, taking responsibility for the relationship and the commercial results of each one Grow the value of your accounts by spotting opportunities and putting a clear commercial case to partners Negotiate offers and terms with partners, balancing what is best for our members with what works for the business Build trusted relationships with partners at every level, from day-to-day contacts to senior stakeholders Choose where your time will make the biggest difference, giving our larger strategic accounts extra attention while keeping the rest of your portfolio moving Help shift the way we work with partners from reacting to requests to planning ahead, bringing fresh ideas to the table Track account performance, using data to understand what is working and to shape your plans Work with colleagues across the partnerships team and wider business to deliver launches and campaigns, including our growing eSIM offer What Youll Bring Hands-on experience managing partner, affiliate or client accounts, where you owned the relationship Proven experience of growing an account and building strong, lasting relationships Commercial awareness and comfort negotiating, with the ability to put forward a clear and persuasive case A proactive, self-motivated approach: you are happy to get on with things without needing close direction, and you know when to ask for support Experience managing a sizeable portfolio of accounts, ideally around 10 to 15, with sound judgement on where to focus your effort. If you have managed fewer accounts but achieved great results, we would still love to hear from you Clear, friendly communication and strong interpersonal skills, with the common sense to work well with people at all levels Experience in phones, broadband or telecoms, affiliate or partnership management, or a regulated sector such as insurance or finance would be a bonus, but is not essential Our Culture Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. Its what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We dont just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we arent able to offer fully remote working. Blue Light Card is an equal opportunities employer. Were committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, well prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer 25 days annual leave plus public holidays and an additional day off for your birthday A Moments that Matter day one extra day of leave each year to use for something that matters to you Buy and sell holiday scheme of up to 5 days A volunteering/fundraising day one paid day each year to give something back to the community Annual company bonus scheme linked to both company and individual performance Your own Blue Light Card and exclusive access to thousands of discounts Personal growth fund of 450 per year to invest in your development Private Medical Insurance that includes cover for pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension Enhanced Maternity, Partner, Adoption and Shared Parental Leave Healthcare cash-back plan Colleague Assistance Programme 24/7 confidential support whenever you need it Hybrid working and flexible hours EV charging and free parking onsite at HQ Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!) On-site gym including free HIIT and stretch classes at HQ #LI-Hybrid Remote Status: hybridLocation 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable) 24-28 Bloomsbury WayLondonLondonWC1A 2SNUnited Kingdom

Blue Light Card. Individually great, together unstoppable The Role and the Team Every member who gets in touch with us is telling us something about how we could be doing better, and we want people who are curious enough to dig into why. Member Operations sits at the heart of how we look after the heroes who use Blue Light Card, and there is a strong appetite across the team to change how we work: moving quickly, fixing what needs fixing and building on what already works. We have two new CX Manager positions available to help us do exactly that. As a CX Manager, you will take ownership of complex and sensitive member issues, work out why they keep happening and put practical fixes in place so they stop. It is a project-led role with a blend of quick wins and longer-running process improvement, and you will own the data that tells the story behind why members are getting in touch, drawing on tools such as Zendesk, Lightdash and our internal admin panel, alongside AI and chatbot support tools in the pipeline. You will report to our Senior Service Manager, and work alongside our Member Operations managers, Experience, QA, Knowledge & Process and Systems & Tooling teams, as well as colleagues in Product, Engineering, Partnerships and Marketing. Because these roles are new, there is plenty of room to shape what good looks like. If you get a buzz from making improvements, from quick fixes to long-term change, this is a chance to champion an area of the member experience and make CX improvement a fundamental part of how Member Operations works. Change happens quickly here, and you will see the difference your work makes for members and for the advisors who support them. What Youll Do Take ownership of complex and sensitive member issues, using sound judgement to reach the right outcome for the member with minimal supervision Support frontline teams through escalated cases so members reach the right outcome without unnecessary hand-offs or further escalation Size each issue accurately and route it to the right fix, whether that is a quick resolution or a longer-term change Dig into why members get in touch, using contact reasons, performance metrics, operational data and frontline insight to understand the root causes and failure demand behind them Design and deliver practical solutions that reduce repeat contact and friction in member journeys, weighing the member, operational and risk implications before anything goes live Use voice-of-member data and other feedback channels to check that changes have delivered what we intended, closing the loop on every issue Partner with Knowledge & Process, QA, Systems & Tooling and operational teams to embed quick fixes and sustain improvements over time Work with Product, Engineering, Partnerships and Marketing to remove systemic causes of friction, building shared ownership of the member experience and bringing colleagues along on the case for change What Youll Bring Substantial experience resolving complex customer or member issues, ideally in a regulated, verification-led or operationally complex environment, and a background at CX Manager level or equivalent The ability to make balanced, well-reasoned decisions that weigh member experience, operational practicality and risk, and to stand behind them with data Strong problem-solving skills, connecting individual cases to wider patterns and root causes, and staying comfortable making progress when information is incomplete Hands-on experience of customer service platforms and the confidence to extract, shape and interpret data from them yourself, using AI tools where they help, to prioritise issues, test assumptions and evaluate outcomes, even where reporting is still taking shape The ability to bring the member story to life with data and insight, making a clear, compelling case for action, and to bring colleagues along without relying on formal authority A hands-on, proactive approach: you pick up a problem and drive it to resolution without needing close direction, moving easily between immediate issue resolution and longer-term improvement work in a fast-paced, changing environment Experience in a membership, subscription or benefits-led organisation would be a bonus but is not essential Our Culture Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. Its what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We dont just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we arent able to offer fully remote working. Blue Light Card is an equal opportunities employer. Were committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, well prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer 25 days annual leave plus public holidays and an additional day off for your birthday A Moments that Matter day one extra day of leave each year to use for something that matters to you Buy and sell holiday scheme of up to 5 days A volunteering/fundraising day one paid day each year to give something back to the community Annual company bonus scheme linked to both company and individual performance Your own Blue Light Card and exclusive access to thousands of discounts Personal growth fund of 450 per year to invest in your development Private Medical Insurance that includes cover for pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension Enhanced Maternity, Partner, Adoption and Shared Parental Leave Healthcare cash-back plan Colleague Assistance Programme 24/7 confidential support whenever you need it Hybrid working and flexible hours EV charging and free parking onsite at HQ Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!) On-site gym including free HIIT and stretch classes at HQ #LI-Hybrid Remote Status: hybridLocation 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable) 24-28 Bloomsbury WayLondonLondonWC1A 2SNUnited Kingdom

Blue Light Card. Individually great, together unstoppable The Role and the Team Member Operations is entering one of its most exciting chapters yet. Over the next 12 to 18 months, the way we serve our members and use our technology is evolving, with AI playing a growing part in how we look after the heroes who rely on us. As our Operational Change Manager, youll be the connection between Member Operations and the wider business. Youll join project kick-offs alongside Product, Engineering and Partnerships colleagues, speak up for what the operation needs, and bring clear requirements back to the team so that every launch lands well for our members. This is a brand new role, created so that change is understood early, planned together and owned by the right people. Reporting to the Head of Member Operations, and with one direct report of your own, youll work closely with programme managers and senior colleagues across operations, taking the coordination of operational readiness off busy managers plates and helping them build their own confidence in managing change. Its a chance to shape how Member Operations and the rest of the business work together, at a moment when that partnership matters most. What Youll Do Represent Member Operations in kick-offs and planning for business-wide projects, product launches, partner updates and pricing changes, making sure operational needs and member experience are considered from the outset Assess how changes coming into the operation, and those made within it, will affect servicing demand, processes, systems, colleague capability and member experience, then turn that into clear, practical requirements Own and drive operational readiness plans, applying a consistent approach whether a change is a small tweak or a major launch, and keep owners and timelines clear through to go live Coordinate training, communications, knowledge base updates and process changes so teams feel prepared and supported before anything launches Show operational managers what good looks like in scoping change, and bring them along so that ownership of change is shared across the team Build trusted relationships with Product, Engineering, Partnerships and programme teams, offering constructive challenge and clear, simple updates in both directions Spot risks early, escalate at the right moment and adjust plans when things drift off course Review how each change has landed once it is live and use what you learn to shape future readiness planning What Youll Bring Proven experience delivering operational readiness, change or implementation work in a customer operations, contact centre or customer service environment Experience turning business and project changes into clear, practical operational requirements, and applying a structured approach to prioritise change of different sizes, from a small tweak to a new proposition Strong planning and organisation skills, with the ability to run several readiness activities at once, using tools such as Jira and Confluence to keep work on track Strong stakeholder skills, with a track record of listening well, explaining clearly and challenging constructively with colleagues at every level Experience mentoring or managing colleagues, with people management preferred but not essential, and a track record of building support and bringing others along through change A track record of taking ownership while knowing when to escalate, staying composed and adapting plans as things evolve at pace Exposure to AI, or change linked to it, and an awareness of frontline ticketing tools such as Zendesk would be a bonus, but are not essential Our Culture Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. Its what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We dont just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we arent able to offer fully remote working. Blue Light Card is an equal opportunities employer. Were committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, well prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer 25 days annual leave plus public holidays and an additional day off for your birthday A Moments that Matter day one extra day of leave each year to use for something that matters to you Buy and sell holiday scheme of up to 5 days A volunteering/fundraising day one paid day each year to give something back to the community Annual company bonus scheme linked to both company and individual performance Your own Blue Light Card and exclusive access to thousands of discounts Personal growth fund of 450 per year to invest in your development Private Medical Insurance that includes cover for pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension Enhanced Maternity, Partner, Adoption and Shared Parental Leave Healthcare cash-back plan Colleague Assistance Programme 24/7 confidential support whenever you need it Hybrid working and flexible hours EV charging and free parking onsite at HQ Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!) On-site gym including free HIIT and stretch classes at HQ #LI-Hybrid Remote Status: hybridLocation 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable) 24-28 Bloomsbury WayLondonLondonWC1A 2SNUnited Kingdom

This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Remote Community Manager for Major Gaming Client &ndash

Seeking an Italian-fluent Customer Support Representative to work remotely in Greece for well-known global brands.