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As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. Investigate and troubleshoot complex technical issues for our customers (with the support o

We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. Experience in customer support within Forex, fintech, brokerage, online trading, or financial services. Provide support to Chinese-speaking clients across

Dedicated Customer Support EMEA. Provide expert technical support and hands-on training to help customers unlock the full power of their security platforms. Background in software support, remote deployment, or hands-on experience with Genetec solutions.

As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. Experience in customer service or support roles is highly preferred. Mercier Consultancy MD is pleased to announce an opportunit

Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with custo

The company is seeking a UK-based customer success professional to be the primary support contact for their UK and Ireland customers. The whole customer base is their queue. They need to be great with customers, quick to learn software, and organised.

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. Final interview with VP of Customer Support. Co

Customer Success Engineer About Budibase Budibase is an open-source workflow platform used by over 200,000 teams to transform their internal processes. We empower IT teams and software developers to build internal web apps, automations, and forms by connecting to their existing databases and APIs. What We Need We are looking for a skilled and proactive Customer Success Engineer to join our team. Budibase is a technical product aimed at IT and software developers, and this role is crucial for ensuring our enterprise customers can successfully deploy and manage Budibase in their own self-managed environments. This is a remote position for candidates eligible to work in the UK. Candidates living in Northern Ireland can also benefit from office space and in-person working (Belfast). What You'll Do • Debug and resolve complex issues with customer's self-managed Budibase deployments, including those using Docker, Kubernetes, and other cloud hosting platforms., • Provide expert technical support for infrastructure-related inquiries via email, GitHub, and video calls., • Help customers understand best practices for deploying and maintaining Budibase in a production environment., • Improve and update our product documentation, with a specific focus on deployment guides and technical infrastructure., • Answer L1 customer support requests to ensure our customers are successful with Budibase. Requirements • Excellent written and verbal communication skills., • Proven experience (1+ years) in a customer-facing technical role, with a strong focus on infrastructure or DevOps., • Demonstrable experience with DevOps tools and concepts, specifically Docker and Kubernetes., • Strong fundamental knowledge of Linux administration and networking., • Experience with the NodeJS/Docker packaging ecosystem Bonus Skills • A solid understanding of basic programming concepts and data structures., • Experience with Infrastructure as Code (IaC) tools like Terraform., • Experience with databases or using REST APIs., • Experience with Budibase or a similar low-code platform. Why Join Budibase • Remote & Flexible Work: Enjoy the freedom of remote work with flexible hours. We are also open to negotiating a 4-day work week., • Competitive Compensation: We offer a competitive salary of £30,000 - £50,000, depending on experience., • Equity: Every team member receives stock options and will share in the company’s success., • Open Culture: Join a friendly, open, and transparent company culture., • Home Office Budget: We provide a budget to help you kit out your home workspace., • Company Offsites: Get to know the team in person with our annual company offsites; our last two were in Lisbon and Amsterdam. Budibase is an equal opportunity employer committed to creating an inclusive environment for all team members.

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof of Concepts (PoCs), and high-impact technical assets. Unlike traditional program or lifecycle roles, this position is focused on technical depth and applied architecture guidance. The CXE-T designs and delivers scalable technical sessions, builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact customers or strategic technical initiatives. 1:Many Technical Enablement Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences. Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance). Develop repeatable technical learning paths that drive adoption beyond initial onboarding. Structured PoCs & Applied Architecture Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution. Define technical success criteria and evaluation benchmarks for common adoption scenarios (e.g., policy enforcement, image integrity, SBOM visibility, secure pipelines). Translate Docker capabilities into practical architectural patterns customers can implement. On exception, lead 1:1 customer workshops or guided PoCs for complex or high-value technical initiatives. Technical Content & Thought Leadership Produce deep technical assets: Recorded walkthroughs Architecture reference guides Advanced implementation blogs Reusable demo environments Build assets that directly support customer journey stages and remove common technical blockers. Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction. Technical Advisory & SE/SA Overflow Support Serve as a subject matter expert for non-support technical questions that exceed standard documentation. Provide architectural guidance across: Secure build pipelines Software supply chain integrity Container security and governance AI/ML workload governance (where applicable) AI agent architecture patterns: isolated execution environments, MCP policy enforcement, model artifact provenance Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles. You are a deeply technical practitioner who enjoys teaching, systematizing expertise, and scaling architectural excellence across customer populations. You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required. Required 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles. Strong hands-on expertise in: Docker and container ecosystems Secure software supply chain practices CI/CD pipelines and modern cloud-native architecture Experience designing and executing structured PoCs with defined success criteria. Ability to present complex technical topics clearly to senior engineering audiences. Strong written communication skills; experience producing technical blogs or deep technical content. Preferred Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance considerations within containerized environments. Practical Experience with AI coding agent runtimes and sandboxed execution environments (e.g., agent isolation, MCP tool governance) Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads Familiarity with secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement. Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production. Practical experience implementing or advising on Secure Software Development Lifecycle (SSDLC) practices, including secure build pipelines, policy-as-code, compliance controls, and DevSecOps integration. Exposure to governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act, internal enterprise policy frameworks). Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences. Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture. Primary Goal: Build product mastery, understand recurring customer friction patterns, and identify high-leverage enablement opportunities. Deeply immerse in Docker platform capabilities across security, supply chain, governance, and developer workflows, with particular focus on AI Gov and MCP Gateway as emerging customer conversation areas ahead of GA. Review existing CXE, SE, and Post-Sales materials to identify: Common architectural blockers Repeated SE/SA escalation themes Gaps in advanced technical documentation Shadow live enablement sessions and recent PoCs to understand maturity gaps. Audit current technical assets (recordings, demos, blogs) for depth and reusability. Define 2–3 high-impact technical themes where scalable enablement can reduce friction. Outcome by Day 30: Clear map of recurring advanced technical questions. Identified priority PoC/use-case patterns to formalize. Proposed first scalable technical asset or session outline. Primary Goal: Launch repeatable technical enablement and codify structured PoC frameworks. Design and deliver at least one advanced 1:many technical session (live or recorded). Build a structured PoC framework for a priority adoption scenario: Defined success criteria Clear architectural reference pattern Reusable demo environment or walkthrough Publish at least one deep technical asset (e.g., advanced blog, architecture guide, recorded lab). Establish lightweight intake process for non-support technical advisory questions. Partner with SE/Post-Sales to ensure technical consistency across pre- and post-sales. Outcome by Day 60: At least one repeatable enablement session running. One codified PoC pattern reusable across customer cohorts. Measurable reduction in repeated advanced technical questions in a target area. Primary Goal: Operate as the recognized post-sales technical authority and multiplier. Deliver a structured enablement series aligned to a customer maturity theme (e.g., secure pipelines, governance implementation). Expand PoC frameworks into reusable “customer-ready” kits. Develop a technical content backlog aligned to customer journey stages. Contribute field-informed feedback to Product and Engineering based on: Architectural friction Governance gaps Adoption blockers On exception, lead 1:1 advanced workshop or guided PoC for a high-impact customer use case. Outcome by Day 90: Demonstrable lift in technical adoption across a defined customer cohort. Library of scalable technical assets supporting key journey stages. Recognized internally as the go-to SME for advanced post-sales architecture questions. Docker does not offer visa sponsorship for this role. Compensation & Equity EU: €70,700K – €101K + equity Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave (after 6 months of employment) Technology stipend equivalent to $100 USD net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE

Installation Engineer We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for an Installation Engineer to help us connect rural communities to superfast broadband. Could that be you? If being out and about, on you tools gets you out of bed in the morning, and helping customers get connected puts a smile on your face then we would love to find out more about you. Here’s why you’ll love this role… • Maintain a high quality standard of installation both internally and externally at our customers premises., • Liaise with customers regarding the intended installation route and how the finished installation will look., • Manage a safe working environment considering Health & Safety at all times., • Carry out installation surveys competently and consider all options to deliver service., • Document all installed equipment information and capture images of the installation for infrastructure records, support team use and our quality process., • Provide excellent levels of customer communications and strive to exceed expectations. Here’s why you’ll be great in this role… • You have experience in a similar role - Ideally with an understanding of FTTP and FWA connections. -You are comfortable working at heights, climbing ladders is no problem for you. • Customer care comes second nature to you., • You have a full clean driving licence and can successfully pass a DBS check. The benefits… • Pension – 5% employer / 5% employee contribution., • Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts., • 25 days annual leave + bank holidays, your birthday, house move and wedding day off., • Option to buy or sell up to 5 additional days annual leave, • Enhanced Paternity/Maternity/Adoption leave, • Life Assurance, • High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc., • Free Parking on site., • Regular ‘Lunch & Learns’, • Social Events – Summer and End of Year parties etc., • Core Value Awards - Regular opportunities to win! Note to agencies – Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role #LI-remote

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Associate Property Manager role in Property Management (PM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships. • Client Relationship: Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner., • Lease and Legal Management: Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest., • Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion., • Respond to technical queries in regard to the lease or licences., • Resolving occupier matters that may influence valuation/investment considerations., • Financial Management: Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required., • Service Charge: Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs., • ESG: Work with various ESG and FM teams on ESG initiatives and implementation. Align client's ESG strategy with JLL's responsibilities., • Supplier and Facility Management: Alongside colleagues manage third-party suppliers' performance., • Inspections: Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed., • Transactions/Transitions: Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors., • Client: Provide relevant content for client reporting and attend client meetings as per client requirements. Understand client PMA, asset strategies, and KPIs. Support and deliver all client KPI and deliverables., • Occupier Engagement & Customer Experience: Engage with occupiers to maintain high customer satisfaction. Gather intelligence on occupier business activity on behalf of client. Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners., • Works Working with third parties and other JLL teams on Major Works and other site-based projects., • Health & Safety: Understand relevant Health and Safety legislation and help implement compliance measures., • Insurance: Support annual insurance renewal process Have oversight of all insurance matters across the site Ownership of end to end claims process. Void property management: Action necessary management activities on behalf of the client and their insurers. Fees: Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process., • Additional Responsibilities: Play an active role in securing new business and expansion of existing client relationships. If required line manage team members to guide career progression / manage performance. Continually driving change and progress in the business to evolve with Client and market demands Project based work (internal & external) Identify cross-selling opportunities. Investigate and remedy pre-existing property management issues., • Preferably MRICS qualified with 5+ years in property management., • Recognised subject matter expert., • Strategic thinker with innovative problem-solving skills., • Strong commercial acumen and client relationship skills., • Results-driven with ability to set and achieve ambitious targets., • Self-motivated leader who fosters teamwork., • Excellent communication and negotiation skills., • Advanced IT skills, particularly in property management systems., • Sharp analytical and problem-solving abilities., • Excels in financial planning and operational reporting., • Experience with cross-functional projects.undefined, • Strong leadership and deep understanding of property/asset management., • Strong and professional communication skills (internal & external)., • Commitment to innovation and inclusive practices., • Adhere to JLL Working Practices guidelines., • Provide line management and mentoring., • Implement value-added initiatives., • Maintain strong presence within PAM team., • Contribute and help drive an inclusive office culture. This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry. Location: Remote –Birmingham, GBR For further information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. At JLL, we help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. #J-18808-Ljbffr

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are now hiring a Quest Migration Consultant to join our Consultancy team within IT Services, supporting customers with complex Microsoft migration and transformation projects. This role will focus on delivering migration projects across Active Directory and Microsoft 365 environments, using Quest technologies to support customer transitions, coexistence and modernisation. • Deliver migration projects across Active Directory and Microsoft 365 environments., • Support the scoping of migration projects, helping define requirements and solution approach., • Carry out discovery activities across AD DS and M365 environments., • Contribute to the design, planning and delivery of migration solutions., • Work across the full project lifecycle, from initial engagement through to delivery and handover., • Support multiple projects simultaneously, ensuring timelines, quality and customer expectations are met., • Collaborate with internal teams and stakeholders to support successful project delivery., • Help develop and improve team processes, standards and ways of working., • Share knowledge and support other team members through mentoring and collaboration., • Maintain relevant certifications and knowledge required for delivery. At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. When you join Phoenix, you can expect: • A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback., • Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas., • A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens., • A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are., • Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities., • Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. The right person for this role will have experience in a similar consultancy role where you have exposure to the full project lifecycle from initial scoping & pre-sales through to discovery, implementation, delivery and project handover. • Proven experience delivering Active Directory (AD DS) cross-forest and cross-domain migrations, managing the full project lifecycle from discovery and design through to migration, coexistence and post-migration support., • Extensive experience delivering Microsoft 365 tenant-to-tenant migrations, including planning, stakeholder engagement, technical implementation, cutover management and user adoption activities., • Strong hands‑on expertise with Quest migration technologies, particularly Quest ODM AD, Quest ODM 365 and Quest Domain Move (including Email Rewrite Service), or equivalent migration platforms such as Binary Tree Power365 and Quest Migration Manager., • In-depth knowledge of Microsoft 365, Microsoft Entra ID (Azure AD) and hybrid identity environments, including Entra Connect synchronisation, identity coexistence and supported migration topologies., • Solid understanding of core Microsoft workloads, including Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams, with the ability to support and migrate these services effectively., • Experience planning and delivering large‑scale migration, merger, acquisition, divestiture and organisational transformation projects, often within complex, multi‑domain or multi‑tenant environments., • Ability to design and execute SharePoint Online, OneDrive and Teams migration strategies, including discovery, data analysis, remediation, rationalisation and migration of legacy file shares to modern collaboration platforms., • Experience with native Microsoft migration technologies, including Hybrid Exchange, Remote Move Requests and cloud onboarding solutions., • Working knowledge of Windows Server infrastructure, networking fundamentals and hybrid environments, ensuring successful integration between on‑premises and cloud platforms., • Familiarity with ShareGate, SharePoint Migration Tool (SPMT) and other migration and reporting solutions, with additional experience of Quest products such as RMAD, Change Auditor and Enterprise Reporter being advantageous., • Demonstrated ability to manage multiple concurrent projects, handle complex technical challenges, meet aggressive delivery timescales and maintain high levels of customer satisfaction., • Strong stakeholder management, communication and problem‑solving skills, combined with a proactive, detail‑oriented approach and the ability to work independently while contributing to a collaborative delivery team. Where is the role based? Primary location is our HQ in Pocklington (YO42), this role can be largely remote with visits once per month How many interviews? Following a screen with the Recruitment Team, you can expect a two‑stage interview process, one online and one in‑person. What are the benefits? You can read about the benefits on offer here Important BPSS Check As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion. If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, research suggests many women and underrepresented groups don’t apply unless they meet every requirement. Even if you don’t tick every box above, we encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be. #J-18808-Ljbffr

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies. We are now hiring a Software Engineering Manager to lead our Software Engineering team and help deliver high-quality, reliable and maintainable software solutions across the business. This role combines people leadership, engineering operations and technical oversight. You will be responsible for supporting and developing engineering teams, ensuring effective delivery, and fostering a collaborative environment where people feel empowered to contribute ideas, challenge constructively and continuously improve. Working closely with the Head of Software Engineering and wider delivery teams, you will play a key role in driving engineering excellence while supporting the successful delivery of software solutions. • Lead, mentor and support the Software Engineering team., • Create a collaborative and inclusive environment that encourages innovation, accountability and continuous improvement., • Conduct regular one-to-one meetings, performance reviews and career development discussions., • Support recruitment, onboarding, succession planning and workforce development., • Encourage knowledge sharing, mentoring and professional growth across the team., • Manage the day-to-day operation of the software engineering function., • Support teams in removing blockers and maintaining delivery momentum., • Facilitate discussions around engineering practices, architecture and ways of working., • Provide release oversight and operational decision-making., • Act as an escalation point for engineering issues affecting delivery or live services., • Lead responses to production incidents and support continuous improvement activities., • Oversee code review and pull request processes., • Promote best practices across testing, maintainability, security and software quality., • Ensure engineering standards and development processes are followed consistently., • Support the identification and reduction of technical debt., • Ensure appropriate technical documentation and knowledge sharing is maintained., • Support technical investigations, troubleshooting and problem resolution., • Perform SQL querying, data investigation and controlled data updates where required., • Provide technical guidance to developers, testers and business analysts., • Collaborate with senior engineers on technical improvements and delivery challenges., • Support architectural discussions and ensure alignment with engineering standards., • Build strong working relationships with technical and business stakeholders., • Communicate progress, risks and technical considerations clearly., • Support planning, governance and wider delivery activities., • Act as a bridge between technical and non-technical teams., • Proven experience leading and developing software engineering teams., • Strong coaching, mentoring and people management skills., • Experience building collaborative, high-performing engineering teams., • Strong background in software engineering and system development., • Experience managing workloads, priorities and resource planning., • Understanding of modern software development practices, source control and release management., • Experience with SQL querying, data analysis and troubleshooting., • Experience working within Agile or iterative delivery environments., • Strong stakeholder management and communication skills., • Ability to balance operational delivery with continuous improvement initiatives., • Passion for engineering quality, collaboration and customer outcomes., • Experience in a Software Engineering Manager, Technical Lead, Team Lead or similar leadership role., • Proven track record of delivering high-quality software solutions., • Background in software development prior to moving into leadership roles., • Experience supporting engineering governance, release management and operational processes., • Experience working within regulated or compliance-driven environments desirable., • Experience with DevOps practices and CI/CD pipelines beneficial. Desirable: • Exposure to cloud platforms and modern engineering tooling., • Experience supporting platform modernisation or digital transformation programmes., • Experience using AI-assisted software development tools and practices. Where is the role based? Primary location is our HQ in Pocklington (YO42). What about hybrid/remote working? Hybrid working is supported, with flexibility depending on business requirements. How many interviews? Following a screen with the Recruitment Team, you can expect a two-stage interview process — one online and one in-person. As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion. If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, research suggests many women and underrepresented groups don't apply unless they meet every requirement. Even if you don't tick every box above, we encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be. #J-18808-Ljbffr

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers – and a trusted place on the major public sector frameworks – our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a new Technical Consultant who specialises in Microsoft Cloud Security and more specifically in deploying solutions using Microsoft Purview. • Leading the design and implementation of related solutions for our customers., • Assistingscoping and design workshops to understand customer challenges and propose solutions that meet their requirements., • Writingpreand post-delivery documents including statements of works., • Working closely with our project management team, ensuring project milestones and deadlines are met., • Diagnosing and fixing technical challenges for our customers. At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Cultureisn'tan afterthought here;it’s the thing we work hardest on. We'reproud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badgs we chase -they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. • A culture built on trust and belonging:set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback., • Real investment in your development:structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas., • A workplace that takes wellbeing seriously:from mental health support and flexible working to active employee networks and a leadership team that listens., • A commitment to equity and inclusion:where we actively work to make Phoenix a brilliant place to build a career, whoever you are., • Work that matters:supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities., • Working with the best of the industry:alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you’ll be at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. The right person for this role already will be in a similar position and will have proven experienced designing and implementing Microsoft Purview solutions. • Experience as a Senior Support Engineer or as a Technical Consultant or internal technical specialist., • Microsoft Purview (DLP /Sensitivity Labels / Data Life Cycle Management / Data Governance strategy)., • Entra ID – Identity and Access Management (Hybrid Identities)., • Entra ID – Security (Conditional Access, PIM, IDP, RBAC, M365 CIS/NCSC Best practices)., • Competent in designing and implementing complex related technology solutions for customers., • Competent in developing design documentation and technical deliverables., • Bonus - Microsoft Defender (for Endpoint, Office 365, Identity, Cloud Apps, Cloud)., • Information Protection and Compliance Administrator Associate -SC-400/401 (Must have)., • Azure Security Administrator Associate – AZ-500 (Desirable)., • Identity and Access Administrator Associate -SC-300 (Desirable)., • Security Operations Analyst Associate -SC-200 (Desirable)., • Administrator Expert MS-102 (Desirable). Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers. Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. You can read about the benefits on offer here. As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check. Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don't check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be. #J-18808-Ljbffr

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies. We are now hiring a SOC Deployment Engineer to join our Security Operations Centre (SOC) and support the delivery of our managed security services. This role will focus on the deployment, configuration and optimisation of security tooling, helping ensure customer environments are onboarded effectively and monitored securely. Working closely with SOC Analysts, Engineers and customers, you will support the implementation of SIEM and SOAR technologies, maintain SOC infrastructure and contribute to the ongoing improvement of our security operations capabilities. • Design, deploy and support SIEM solutions to meet customer security requirements., • Work with customers and internal stakeholders to gather requirements and support onboarding activities., • Configure and fine-tune SIEM platforms to optimise performance, visibility and detection capability., • Support the development and deployment of SOAR playbooks to streamline incident response processes., • Maintain the availability and performance of SOC infrastructure, including servers, networks and security appliances., • Configure and optimise log ingestion pipelines and security tool integrations., • Manage SOC ticket queues and ensure service-level agreements are achieved., • Ensure incidents are accurately logged, tracked and documented., • Support the ongoing development and improvement of managed security services., • Collaborate with analysts, engineers and service teams to improve operational effectiveness., • Contribute to security tooling enhancements, process improvements and operational standards., • Experience designing, deploying and supporting SIEM solutions, ideally Microsoft Sentinel., • Experience working with Microsoft Azure environments., • Good understanding of SOC operations and managed security services., • Knowledge of security technologies, threat detection and security monitoring., • Strong understanding of networking and communication protocols including HTTP, DNS and TCP/UDP., • Understanding of malware techniques, persistence mechanisms and threat actor behaviours., • Experience with scripting or automation languages such as PowerShell, Python, Bash or similar., • Experience working with virtualisation technologies such as VMware., • Understanding of cloud environments including Azure and AWS., • Knowledge of security domains such as identity and access management, web security, intrusion detection and cloud security., • Strong troubleshooting, analytical and problem-solving skills., • Excellent communication and stakeholder engagement skills., • Experience working within a SOC, cyber security or security engineering environment., • Experience deploying and supporting SIEM technologies., • Experience supporting enterprise security tooling and infrastructure., • Experience working with security automation technologies beneficial., • Relevant Microsoft, cyber security or infrastructure certifications desirable. This role can be fully remote within the UK, with quarterly visits to our HQ in Pocklington (YO42). Following a screen with the Recruitment Team, you can expect a two-stage interview process. Important Security Clearance Due to the nature of our customer base and managed security services, SC clearance is required for this role. Candidates must either already hold active SC clearance or be eligible and willing to obtain and maintain it. To obtain SC clearance, candidates will normally need to have lived continuously in the UK for at least five years and satisfy the relevant security vetting requirements. Important BPSS Check As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion. If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, research suggests many women and underrepresented groups don't apply unless they meet every requirement. Even if you don't tick every box above, we encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger, and the stronger our team, the more successful we will be. #J-18808-Ljbffr

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a new Technical Consultant who specialises in Microsoft Cloud Security and more specifically in deploying solutions using Microsoft Purview. • Leading the design and implementation of related solutions for our customers., • Assisting scoping and design workshops to understand customer challenges and propose solutions that meet their requirements., • Writing pre and post-delivery documents including statements of works., • Working closely with our project management team, ensuring project milestones and deadlines are met., • Diagnosing and fixing technical challenges for our customers. At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. • A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback., • Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas., • A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens., • A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are., • Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities., • Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. The right person for this role will already be in a similar position and will have proven experienced designing and implementing Microsoft Purview solutions. • Experience as a Senior Support Engineer or as a Technical Consultant or internal technical specialist., • Microsoft Purview (DLP / Sensitivity Labels / Data Life Cycle Management / Data Governance strategy), • Entra ID - Identity and Access Management (Hybrid Identities)., • Entra ID - Security (Conditional Access, PIM, IDP, RBAC, M365 CIS/NCSC Best practices), • Competent in designing and implementing complex related technology solutions for customers., • Competent in developing design documentation and technical deliverables., • BONUS - Microsoft Defender (for; Endpoint, Office 365, Identity, Cloud Apps, Cloud), • Information Protection and Compliance Administrator Associate - SC-400/401(Must have), • Azure Security Administrator Associate - AZ-500 (Desirable), • Identity and Access Administrator Associate -SC-300 (Desirable), • Security Operations Analyst Associate -SC-200 (Desirable), • Administrator Expert MS-102 (Desirable) Where is the role based? Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. • Important* BPSS Check As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check. If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, though – research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don't check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger – and the stronger our team, the more successful we will be. #J-18808-Ljbffr

Role Description The Anatomic Pathology Manager Role Description The Anatomic Pathology Manager is a line management role within VPG Reference Laboratories and is an exciting opportunity to be responsible for delivering a market leading pathology service to all clients of VPG/Zoetis,. The role will include development of the anatomic pathology service, oversight of anatomic pathology quality assurance, business development and marketing activities aimed at improving and growing the service. The candidate will lead our Anatomic Pathology Team and the position is remote based with opportunity to visit the Bristol Histology Laboratory facility on a regular basis. The candidate will work closely with the other Teams Leads and Pathology Co-ordinator to ensure delivery of a timely and high quality service. The candidate should work collaboratively with the Laboratory Managers to deliver an excellent and coherent laboratory service from sample reception through to pathology reporting. The candidate should identify opportunities to improve the pathology service, through productivity, quality, recruitment and staff performance. Previous management experience is desirable with previous demonstration of positive customer interactions, team-building, talent development, change management and collaboration. Excellent communication skills and familiarity with pathology LIMS systems and computer acumen are essential. * A relevant qualification with the Royal College of Pathologists, European or American College of Pathologists is mandatory together with MRCVS registration. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications. Global Job Applicant Privacy Notice JBRP1_UKTJ

Business Development Manager – Energy Software & Consultancy |£28,000–£32,000 | United Kingdom (Remote) Can you build new business relationships from the ground up? Are you ready to sell innovative energy software alongside high-value consultancy services? The role Nordic Energy is expanding its commercial team and is seeking an experienced Business Development Manager to drive growth across the UK public and private sectors, with autonomy, uncapped earning potential and the opportunity to bring an early-stage software solution to market. You will report to the Project Delivery Director, working alongside a director team who continue to lead strategic client relationships. You will: · Build and manage your own target lists and sales pipeline · Open new relationships through proactive B2B outreach · Sell consultancy projects and annual software licences · Manage trials, pricing discussions and subscription conversions · Create LinkedIn, email and webinar campaigns · Develop referral, channel and technology partnerships · Support customers through onboarding and renewal · Maintain accurate activity and pipeline information within Zoho CRM · Share customer feedback to help shape the software proposition About Nordic Energy Nordic Energy combines specialist energy consultancy with its own software tools to make complex feasibility, business case and optimisation work faster and clearer. Its work supports councils, combined authorities, infrastructure providers and private developers. With an established consultancy offering and growing software portfolio, the business is now ready to create a repeatable route to market for its technology. The benefits · £28,000–£32,000 basic salary, depending on experience · Realistic first-year OTE of £45,000–£75,000 · Uncapped commission on both consultancy and software sales, with up to 20% on first-year software licence fees · A guaranteed minimum commission arrangement while you build your pipeline · Software sales milestone bonuses of up to £12,500 · 25 days' holiday plus bank holidays · Pension and home-working equipment · Business travel expenses · Share options may be considered following successful probation The person · 5–8 years' B2B business development experience within energy, cleantech, infrastructure or built-environment software and services · Evidence of creating your own pipeline and converting cold relationships · Experience selling both professional services and software subscriptions · Experience selling into the UK public sector · Strong written communication and hands-on marketing skills · Proven track record with managing CRM and efficient client sales management systems · The confidence to work autonomously within a small, director-led team · The flexibility to travel regularly across the UK Knowledge of heat networks, net zero policy, grid connections or public procurement routes would be advantageous. What's next? If you are a commercially driven business developer who wants ownership, autonomy and uncapped earnings, apply today with an up-to-date CV. JBRP1_UKTJ

Business Development Manager - ITAD Services UK Remote - Regular UK customer Travel Up to £65k basic + Car allowance + £85k-£100k OTE + Benefits Redline Group is recruiting on behalf of a genuine global leader in IT Circularity and Sustainability services for a Business Development Manager to support the on-going growth of their UK operations. This is a pivotal, commercially focused role where you will combine technical understanding of enterprise IT environments with consultative sales expertise to manage existing key accounts and develop new business opportunities across IT asset lifecycle, data security and circular economy services. The Opportunity As a Business Development Manager, you will: • Drive new business opportunities across IT Asset Disposition (ITAD), secure data destruction, reverse logistics, and chain-of-custody solutions, • Manage existing key accounts and grow new organic business opportunities within these, • Engage with IT Managers, Procurement, Facilities and Sustainability leaders to understand infrastructure and compliance requirements, • Deliver consultative, solution-led sales tailored to complex lifecycle and environmental objectives, • Develop compelling proposals, RFP responses and commercial models, • Collaborate closely with operations, compliance and client solutions teams to scope and deliver technically sound service solutions, • Maintain strong post-sale relationships to identify account growth opportunities Key Requirements • 3-5+ years' experience in technical sales, business development or solution consulting, • Background within IT services, managed services, hardware lifecycle, recycling or related sectors, • Strong understanding of IT infrastructure, compliance requirements and lifecycle management, • Proven ability to manage and convert a sales pipeline independently, • Experience leading technical presentations and supporting complex RFP processes, • A genuine interest in sustainability, circular economy and green technology Why Apply? • Join a globally recognised organisation at the forefront of circular IT and sustainable technology solutions, • Play a key role in delivering the UK growth strategy, • Work within a collaborative, technically strong environment, • Be part of a business driving measurable environmental impact For more information or to apply for this Senior Business Development Manager position, please contact Yuon Skelton on 01582 878 829. JBRP1_UKTJ

Technical Sales Specialist – High performance Coatings Remote working with UK & International Travel Our client is a market leader in high-performance aerospace, transport and industrial coatings. We're searching for a commercially driven, technically confident Technical Sales Specialist to accelerate growth, develop partnerships and help to shape future product innovation. This is a high-impact role for a proven technical and commercial professional who thrives in complex, regulated environments and enjoys working closely with the complete coatings value chain including OEM and MRO. Key Responsibilities Drive revenue, margin and market growth across aerospace, transport and industrial coating sectors. Own and expand key accounts, building long-term strategic relationships. Identify and convert new business opportunities and applications. Provide first-line technical support, interpreting specifications and advising on coating systems, application and standards. Support trials, approvals, demonstrations and new product/application development. Lead proposals, tenders, pricing and commercial negotiations. Represent the company at global exhibitions, conferences and customer events. Maintain accurate CRM data, forecasts and market intelligence. Essential Skills Background in formulation, or the application techniques for high performance technical coatings A track record in technical sales, business development or key account management within the industry. Confident communicator able to engage technical, commercial and regulatory stakeholders. Good industrial experience Awareness of export controls, quality systems and compliance Willingness to travel across the UK and internationally around 60% of the time to manage complex customer programmes. Hold a full UK driving license Have the right to work in the UK. Our client is unable to support or sponsor visa applications Desirable skills Client focused, personable individual Driven to develop opportunity and revenue growth Excellent at developing long term personal and business relationships Able to manage multiple priorities and stakeholders. Professional, collaborative, and results-oriented. Used to navigate long specification development, testing, approval and sales cycles Expectations of the role Year-on-year sales growth. New approvals, product introductions and market penetration. High customer satisfaction and strong retention of key accounts. This is an exciting opportunity to join a respected and growing business with an ambitious vision for growth, backed by the expertise, heritage and global reputation of an internationally recognised high performance coatings manufacturer. JBRP1_UKTJ

Overview As a Solutions Consultant at IDBS, you enable customers to realize value from our data-centric software across the drug lifecycle. You collaborate with Account Managers to lead pre-sales activities, deliver compelling demonstrations, and move opportunities toward successful outcomes. You will translate scientific needs into solutions, influence product feedback, and continuously learn to configure and demonstrate our software. This hybrid, remote-ready role offers exposure to global biopharma customers and a chance to shape how science is described and executed with IDBS tools. Pay / Benefitshybrid work arrangementflexible/hybrid working arrangementsenriching careersopportunity to impact global customers ResponsibilitiesDeliver value-based software demonstrations in person, remotely, and at conferencesCreate demo video content to support presalesContribute to pre-sales activities (demos, RFPs/RFIs) with Account ManagersCollaborate with Sales to qualify customer needs and drive deals to closureProvide feedback to Product and Marketing on customer and market trendsLearn to configure IDBS software and improve pre-sales materialsReview and refine pre-sales content within the Solutions Consulting team Key requirementsDegree level qualification in a scientific discipline or equivalent experienceExperience using and configuring scientific/informatic software (LIMS, LES, ELN)Strong presentation and communication skills with diverse stakeholdersAbility to manage multiple projects and meet tight deadlines2–5+ years hands-on biopharma or related experienceEngaging presentation abilityClear communication with scientists, IT, and senior stakeholdersCollaborative mindset across cross-functional teamsLIMSLESELN

Job Title: Professional Services Consultant Job Type: Permanent/Contract (Outside IR35) Job Location: 100% Remote in UK Job Description: About the Role The Professional Services Consultant will serve as a product specialist delivering exceptional consulting services to our clients within their designated region (North America, EMEA). Reporting to the Professional Services Consulting Manager or Senior Manager, this role will be responsible for providing strategic consulting services, helping clients define requirements, and configuring and optimizing our software to achieve critical business goals. The ideal candidate will combine technical expertise, consultative skills, and strong client relationship management to drive positive customer outcomes. Key Responsibilities Technical & Consultative Expertise • Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processes, • Stay updated with the latest within our products and features, as well as broader technology trends and advancements, • Apply technical knowledge to support clients in achieving their business objectives, • Identify and resolve complex business or technical issues in partnership with the Solutions Architect to ensure minimal disruption to the project, • Configure and customize our solutions to meet client-specific requirements Client Engagement & Delivery • Build and maintain strong client relationships with all relevant stakeholders, • Understand client needs and provide support to deliver tailored solutions, • Communicate effectively with clients, translating technical concepts to non-technical stakeholders, • Represent the company professionally and demonstrate the value of our solutions, • Drive client adoption and ensure successful implementation of our solutions Project Support • Contribute to the management of projects from inception to completion, • Ensure timely delivery and adherence to budget in partnership with the Delivery Manager and client stakeholders, • Be able to apply project management methodologies to track progress and manage deliverables, • Identify and mitigate potential risks that could impact project success, • Manage client expectations throughout the project lifecycle Documentation & Knowledge Sharing • Prepare detailed reporting and presentations in partnership with the Delivery Manager for internal and client stakeholders, • Clearly document agreed-upon solutions in partnership with the Solutions Architect, • Capture all relevant information for recurring technical needs, • Create and maintain knowledge base articles and best practice guidelines, • Contribute to the development of reusable assets and templates Team Collaboration & Operational Adherence • Adopt and help iterate on all processes, best-practices and operational elements to ensure consistency, • Work effectively with cross-functional teams to deliver integrated solutions, • Mentor and guide associate consultants where appropriate, • Foster a collaborative and productive work environment, • Share knowledge and expertise with team members, • Support the Professional Services Consulting Manager in achieving team objectives Qualifications Experience • 4+ years of experience in technical or business consulting or a related field, • History of successful client engagement and solution delivery, • Experience with enterprise software implementation and configuration or professional services, • Background in applying structured methodologies for service delivery, • Experience working in cross-functional project teams Technical Skills • In-depth knowledge of the solutions being implemented or leveraged (Subject Matter Expert), • Strong understanding of other technical systems and integrations, • Familiarity with software development processes and practices, • Experience with configuration and customization of enterprise software, • Understanding of data models and business process workflows, • Familiarity with UX/UI design principles Consultative Skills • Strong analytical and problem-solving capabilities, • Ability to analyze complex problems and develop effective solutions, • Experience translating business requirements into technical solutions, • Strong data analysis and interpretation skills, • Creative and critical thinking abilities Project Management Skills • Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall), • Ability to manage multiple workstreams simultaneously, • Strong organizational and time management skills, • Experience in scope management and handling changing requirements, • Ability to track progress and report on deliverables Communication & Client Management • Excellent verbal and written communication abilities, • Strong presentation and documentation skills, • Ability to explain technical concepts to non-technical stakeholders, • Experience building and maintaining strong client relationships, • Understanding of client business processes and requirements Additional Skills • Strong business acumen with understanding of industry trends, • Ability to align technical solutions with business goals, • Adaptability to quickly learn new technologies and processes, • Team collaboration and interpersonal skills, • Self-motivation and ability to work independently when needed Education & Certifications • Bachelor's degree; Master's degree preferred, either degree in Computer Science, Information Technology, or related field a plus, • Relevant certifications (e.g., PMP, ITIL) a plus JBRP1_UKTJ

ACCOUNT EXECUTIVE - REMOTE (UK) Build Your Own Success. We'll Help You Scale It. We're after a hunter: someone with a book of business already in hand, the hunger to go and get more, and the instinct to navigate any industry and walk out with the deal. If you know how to win business, not just manage it, keep reading. Whether your background is MSP, Microsoft solutions, cloud, software licensing, cybersecurity, infrastructure, hardware, or IT services, if you can build relationships, create opportunities out of nothing, and generate real revenue, we want to speak with you. Why Join Us? 40% commission on Gross Profit, with no cap, no complicated plans, and no hidden thresholds. A transparent earnings model where what you win is what you're paid: commission lands once the customer pays. Salary is negotiable, based on your experience, track record, and the relationships you bring through the door. You're not hunting alone either. You'll get AI-powered lead generation and prospecting, warm opportunities from live marketing activity, technical architects and Microsoft consultants on tap, and full proposal, pre-sales, and delivery support. What You'll Be Selling Managed IT Services, Microsoft 365, Azure, Modern Workplace, Cybersecurity Services, Professional Services, Software Licensing, SaaS Solutions, End-User Computing, Laptops, Desktops, Workstations, Infrastructure Solutions, Hardware Procurement, Technology Refresh Programmes, and Cloud Transformation Projects. The Role Develop and grow your own customer base. Build relationships with SMB and mid-market organisations across the UK. Generate opportunities through your own network and the leads we hand you. Run the full deal cycle from first engagement to signed contract. Work hand-in-hand with technical specialists to design solutions that win. Keep a healthy, moving pipeline. Hit your revenue and profitability targets, and then beat them. About You 3-5+ years' experience selling technology solutions. Background in MSP, Microsoft, cloud, software, hardware, cybersecurity, or IT services. A proven, provable track record of generating new business, not just holding accounts. Strong commercial instincts and relationship-building skills. Experience winning SMB and mid-market business. Self-motivated, entrepreneurial, and hungry. ACCOUNT EXECUTIVE - REMOTE (UK) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. JBRP1_UKTJ

Senior Account Officer Salary: £32,950 per year (pro rata) Location: Remote, UK based, with occasional travel 2-3 times a year Working pattern: Full time, 37.5 hours per week Contract: Fixed term, 18 months, with scope for extension subject to funding Reports to: Senior Business Development Manager, Income and Partnerships Role overview NurtureUk is the charity behind the movement to make nurture the norm in education. We help schools remove the social and emotional barriers that stop children learning, through a whole-school approach that makes sure every child can access education. Through the Boxall Profile® and a growing range of tools, training and support, we give schools the evidence and methods to understand every child. We are looking for a Senior Account Officer to look after the Multi-Academy Trusts (MATs) and school groups using the Boxall Profile® Online, our EdTech SaaS tool, and our training. You will own the onboarding, engagement and renewal journey for a growing portfolio of contracts: winning renewals, helping customers get real value from their data and spotting ways to grow accounts. Each contract covers a group of schools and hundreds, sometimes thousands, of children. When a Trust uses the tool well, more children are understood and supported. This is a brand-new role with no existing playbook, so you will build how we onboard, spot risk and turn first-year customers into long-term partners. What you'll be doing Winning renewals and growing accounts Lead renewal activity, including campaigns to groups moving on from our other funded programmes, and meet agreed targets Spot Trusts ready to do more with us, such as moving towards trust-wide National Nurturing Schools Programme (NNSP) training Host open, helpful demo calls for MATs, local authorities and groups of schools Follow up non-payments and lapsed subscriptions sensitively, working with Finance and Products & Services Helping Trusts get started and stay Guide new customers through onboarding, including setting up subscriptions and group accounts Be the main contact for MAT and group customers, resolving user issues quickly Build relationships with Trust senior leaders, sharing engagement data and delivering sessions that improve how the tool is used Own delivery of our service level agreements Knowing the portfolio and acting early Keep a current picture of usage, engagement, adoption and progress against targets Manage risk, stepping in early when an account is disengaged Help customers make sense of their data, recommending training or consultancy as a next step Improving the Boxall Profile® Online for groups Lead continuous improvement of the offer for MAT, group and flexible accounts with the Products & Services team Gather customer feedback and pass it to the Product Manager What you'll bring Account management, customer success or relationship-based sales experience Experience of working towards renewal, retention or income targets Experience of managing a portfolio of small and medium-value subscription contracts Confident use of CRM, subscription or billing systems and reporting tools An understanding of school and MAT structures, or the ability to get up to speed quickly Strong problem-solving, attention to detail and the organisation to manage a renewal pipeline Confidence presenting data clearly to non-technical audiences Clear written and verbal communication, and confidence building relationships with senior leaders Experience in education, EdTech or the not-for-profit sector, Salesforce or the Boxall Profile® would be a bonus What's on offer 25 days annual leave, rising to 30 with service, plus your birthday and the Christmas closure on top £500 personal learning budget and LinkedIn Learning Fully remote working with flexibility around your life Direct access to our senior team, including the CEO, in a flat structure A supportive team culture and work that helps more children get the support they need Additional information You will need the right to work in the UK, safeguarding and data protection awareness, and a commitment to ongoing development. An up-to-date DBS (on the update service) is desirable. To apply, send your CV and answers to four questions (around 250-300 words each): a time you met a renewal or retention target or turned around an at-risk account; a time you changed how you managed customers; a time you worked with other teams to solve a customer problem; and why nurtureuk. We want to hear your own voice and ideas, so please write your answers yourself. Closing date: midday, 2nd November. Interviews are remote, take place week commencing 16th November and include a 15 minute task and 40-45 minutes of structured questions. Let us know if you need any adjustments at any stage. nurtureuk is an equal opportunities employer. We particularly welcome applications from trans, non-binary and gender-fluid people, and from Black, Asian and other minority ethnic candidates, who are under-represented in our team. You may have experience of the following: Senior Account Manager, Customer Success Manager, Senior Customer Success Manager, Renewals Manager, Client Relationship Manager, Key Account Manager, Customer Success Officer, Account Manager, Customer Retention Manager, Customer Engagement Manager JBRP1_UKTJ

Remote Technical Account Manager for a SaaS company specializing in Contact Centre and AI technology. Responsibilities include post-sales technical support, onboarding, troubleshooting, and ensuring customer satisfaction and retention.