Customer support remote jobs in HatfieldCreate job alerts

For this position, we are looking to recruit someone in a European time zone. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. For this pos

The company is seeking a UK-based customer success professional to be the primary support contact for their UK and Ireland customers. The person in this role is the day-to-day face of the company for UK and Ireland customers: the person who picks up the phone, resolves their tickets, gets them onboa

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction. Keep abreast of t

Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles

Dedicated Customer Support EMEA. You will have the unique opportunity to travel occasionally across the EMEA region to troubleshoot complex systems, conduct system audits, and train end-users.

We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. Experience in customer support within Forex, fintech, brokerage, online trading, or financial services. We specialize in delivering cutting-edge trading te

One of Pine's portfolio companies, Inixion, is a Sage partner with a track record that speaks for itself: a 100% project success rate across nearly 20 years of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses.

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. Committed to providing excellent customer suppo

As a Systems Engineer within Network Services, you will be responsible for developing and enhancing the tooling, automation and compliance capabilities that underpin Tesco's global network estate. The role focuses on improving observability, operational efficiency and governance of network infrastructure through the deployment and continuous improvement of monitoring platforms, automation solutions and compliance tooling. Working closely with network engineering, security and operations teams, you will identify opportunities to automate manual processes, provide meaningful operational insights and ensure network configurations remain compliant with internal standards and industry-recognised best practices. This role is ideal for an engineer who enjoys combining infrastructure knowledge with software development, automation and data-driven operational improvements. • Own and enhance network monitoring and observability platforms., • Configure, maintain and optimise tooling used to monitor network health, performance and service availability., • Develop dashboards, reporting solutions and operational metrics that provide actionable insights., • Identify monitoring gaps and implement improvements to increase visibility across the network estate., • Partner with engineering teams to improve service reliability through proactive monitoring., • Design, develop and support automation solutions that improve operational efficiency and reduce manual effort., • Develop scripts and applications using Python and related technologies., • Use Visual Studio Code and modern development methodologies to build and maintain engineering solutions., • Integrate platforms through APIs and automation frameworks., • Explore and utilise AI-assisted engineering capabilities to improve productivity, reporting and operational insight., • Create self-service and automated reporting capabilities for engineering and operational teams., • Operate and improve tooling used to assess network configuration compliance., • Monitor network devices and services against internal standards and industry-recognised security benchmarks., • Develop automated compliance reporting and compliance validation capabilities., • Investigate configuration drift and support remediation activities., • Support audit and governance activities through accurate reporting and evidence collection., • Drive initiatives that improve service reliability, operational efficiency and customer experience., • Identify opportunities to remove manual activities through automation and tooling enhancements., • Introduce new technologies and engineering approaches where they provide measurable business value., • Contribute to product roadmaps and tooling strategies., • Work collaboratively with suppliers and internal stakeholders to improve services and outcomes., • Own and enhance network monitoring and observability platforms., • Configure, maintain and optimise tooling used to monitor network health, performance and service availability., • Develop dashboards, reporting solutions and operational metrics that provide actionable insights., • Identify monitoring gaps and implement improvements to increase visibility across the network estate., • Partner with engineering teams to improve service reliability through proactive monitoring., • Design, develop and support automation solutions that improve operational efficiency and reduce manual effort., • Develop scripts and applications using Python and related technologies., • Use Visual Studio Code and modern development methodologies to build and maintain engineering solutions., • Integrate platforms through APIs and automation frameworks., • Explore and utilise AI-assisted engineering capabilities to improve productivity, reporting and operational insight., • Create self-service and automated reporting capabilities for engineering and operational teams., • Operate and improve tooling used to assess network configuration compliance., • Monitor network devices and services against internal standards and industry-recognised security benchmarks., • Develop automated compliance reporting and compliance validation capabilities., • Investigate configuration drift and support remediation activities., • Support audit and governance activities through accurate reporting and evidence collection., • Drive initiatives that improve service reliability, operational efficiency and customer experience., • Identify opportunities to remove manual activities through automation and tooling enhancements., • Introduce new technologies and engineering approaches where they provide measurable business value., • Contribute to product roadmaps and tooling strategies., • Work collaboratively with suppliers and internal stakeholders to improve services and outcomes., • Experience deploying, managing and enhancing enterprise monitoring platforms., • Experience with platforms such as:, • IP Fabric / SolarWinds / LogicMonitor, • Or similar observability and monitoring technologies, • Experience creating meaningful dashboards, reporting and alerting solutions., • Strong scripting and automation experience., • Practical Python development skills., • Experience using Visual Studio Code or similar development environments., • Experience integrating systems using APIs., • Experience improving operational processes through automation., • Knowledge of version control and software development best practices., • Experience leveraging AI tooling to accelerate engineering activities and improve operational outcomes., • Experience with GIT and secure credential storage applications, • Experience operating network compliance or governance platforms., • Understanding of configuration compliance and security best practices., • Experience with tools such as:, • Skybox / AlgoSec / Tufin or similar, • Experience identifying and managing configuration drift or policy violations., • Experience with DDI platforms, particularly BlueCat., • Understanding of DNS, DHCP and IP Address Management., • Experience working within large-scale enterprise networks. A working understanding of: • Routing and switching technologies, • OSPF, BGP and related routing protocols, • Router and switch configuration, • Firewall technologies, • Load balancers, • Proxy solutions, • Remote access technologies Whilst not the primary focus of the role, this knowledge will enable effective troubleshooting, automation and compliance management across the network estate. • Design and implement automation solutions that minimise errors and improve efficiency across multiple domains., • Write and maintain custom scripts that reduce manual intervention and improve operational effectiveness., • Identify and implement improvements that drive operational efficiency and service stability., • Proactively manage and monitor systems and infrastructure platforms., • Evaluate emerging technologies and recommend improvements that support Tesco's engineering strategy., • Deliver high-quality engineering solutions whilst collaborating effectively across multiple technical teams. You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment. #J-18808-Ljbffr

We are in the process of building and rolling out our next generation, dynamic, scalable, and resilient Fulfilment platform for Tesco, to address both manual, and robotic powered automate fulfilment operations, across all the customer order fulfilment locations. This highly optimized and continuously improving fulfilment platform is designed to be used to fulfil all product categories - Grocery /GM and Fashion, of Customer Orders. This platform, Fulfilment Point System (FPS), enables all the customer order fulfilment centres across different geographies to pick, marshal and dispatch customer orders on one hand and manage the site workflow through a real-time visualisation and intervention tool, on the other hand. Ours is a globally distributed, full stack java tech team and our building blocks consist of a set of Microservice components, backend APIs, Rich UI, robust Eventing Platform and Data layer components utilising a wide range of modern technologies including: • Java, RxJava, SpringBoot, • Kafka, PostgreSQL and Couchbase We are responsible for the software throughout the lifecycle. We maintain a DevOps culture employing continuous integration and delivery, supporting our code through to production and beyond. We are in the process of building and rolling out our next generation, dynamic, scalable, and resilient Fulfilment platform for Tesco, to address both manual, and robotic powered automate fulfilment operations, across all the customer order fulfilment locations. This highly optimized and continuously improving fulfilment platform is designed to be used to fulfil all product categories - Grocery /GM and Fashion, of Customer Orders. This platform, Fulfilment Point System (FPS), enables all the customer order fulfilment centres across different geographies to pick, marshal and dispatch customer orders on one hand and manage the site workflow through a real-time visualisation and intervention tool, on the other hand. Ours is a globally distributed, full stack java tech team and our building blocks consist of a set of Microservice components, backend APIs, Rich UI, robust Eventing Platform and Data layer components utilising a wide range of modern technologies including: • Java, RxJava, SpringBoot, • Kafka, PostgreSQL and Couchbase, • Docker, Kubernetes, Jenkins, Azure DevOps, Splunk, AppDynamics, New Relic, • Azure Cloud We are responsible for the software throughout the lifecycle. We maintain a DevOps culture employing continuous integration and delivery, supporting our code through to production and beyond. We are seeking highly skilled Software Development Engineers (SDEs) for a green field project to drive the design, development and implementation of software solution for next generation customer fulfilment system. As a key member of our engineering team, you will develop robust, scalable and efficient java-based applications to optimise warehouse operations and drive operational success. You will directly contribute to evolving product, reducing cost and increasing profitability. Design and Develop: Architect and build high-performance applications. System Optimisation: Collaborate with cross functional teams to enhance system efficiency, scalability and reliability for mission critical applications. Integration: Develop APIs and microservices to integrated with enterprise API and third-party platforms. Code Quality: Write clean, maintainable and well documented code, adhere to best practices and coding standards. Troubleshooting: Diagnose and resolve complex technical issues in real-time to ensure un-interrupted operations. Mentorship: guide junior engineers and foster culture of continuous improvement. Innovation & Collaboration: Stay ahead of industry, work closely with hardware, data scientists and operation team. • Previous experience of having done product development using agile methodologies, • Hands-on experience of building and supporting reliable and operationally robust full stack and distributed Java applications / products, • Any previous experience of having contributed in a globally distributed software engineering teams would be a big plus., • Programming, • Demonstrate in depth knowledge of IDE, language, and toolset in language of choice., • Implement critical path components in a large or complex or project., • Demonstrate excellent understanding of language & framework and a good working knowledge of the abstraction layer underneath., • Comfortably test drive any feature/comfortable with TDD cycle, • Comfortably debug/find complex problems, • Design, • Identify and apply appropriate design patterns to problems, • Understand Idempotence, • Actively practice the boy scout principle, leaves design, code in a better state than when arrived, • Understand importance of domain model and can coherently model a problem domain within a given context, • Understand design patterns such as CQRS and eventual consist, • Understand how to design for performance at all levels, • Development Practice, • Automate everything by default, • Build a CI/CD pipeline, • Tech Stack Specialization, • Java, Spring boot, • Kafka, • Postgres, • Couchbase, • CI/CD: Azure pipelines / Git Actions., • Cloud: Azure We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. • Annual bonus scheme of up to 20% of base salary, • Holiday starting at 25 days plus a personal day (plus Bank holidays), • Private medical insurance, • 26 weeks maternity and adoption leave (12 months service required at thequalifyingdate) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave, • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing The above information is a shortened summary, refer to our policies for full details Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco. #J-18808-Ljbffr

Quantity Surveyor – Northern Home Counties Location: Welwyn Garden City Project / Office Based, with flexibility for occasional remote working Salary: £54,000 – £68,000 + Car or Car Allowance Benefits Office-based, with site visits, 1 day a week from home. 25 days holiday plus Bank Holidays Enhanced pension scheme Car or Car Allowance Supportive Tier 1 culture with long-term stability Genuine progression opportunities within a growing regional team Join a Leading Tier 1 Contractor A.D.S Construction Personnel Ltd are supporting a major Tier 1 contractor in the Northern Home Counties region to recruit an experienced Quantity Surveyor. This role has been created to strengthen the commercial team ahead of a significant increase in tenders and upcoming secured work across Education, Leisure and wider public sector frameworks. This is a people-focused, Investors in People Platinum environment with a strong forward order book, long-standing supply chain relationships and a culture built on trust, collaboration and Perfect Delivery. The Opportunity You'll join a respected commercial team within the London & Home Counties business, supporting both live projects and a growing pipeline of new work. The role suits a QS who is comfortable leading schemes up to £10m , or acting as a number two on larger projects. Experience in PCSA, running your own projects, and working within Tier 1/Tier 2 main contracting will be highly valued. Projects typically span Education, Leisure, Civic Buildings and public sector frameworks — with a strong emphasis on quality, customer service and repeat business. Key Responsibilities Provide accurate financial reporting to support commercial targets Manage subcontractor accounts, ensuring full contractual entitlements Build strong relationships with clients, consultants and supply chain partners Support site teams with contract requirements and commercial guidance Place and manage subcontract orders, ensuring timely payments and issue resolution Monitor subcontractor progress against programme Obtain competitive quotes and understand market trends Assist with CVRs, cost value reconciliations and cashflow forecasting Prepare applications for payment and ensure compliance with WIP and cash targets Monitor internal expenditure against budget Identify opportunities to maximise value and reduce cost Operate commercial systems effectively (including COINS) Support and coach junior commercial team members Manage variations, claims and additional payments Ensure full financial closure of projects in line with reporting timetables Ideal Background Experience delivering 2-stage projects Strong main contracting background Experience on Education or Leisure schemes between £10m–£30m Comfortable leading schemes up to £10m or supporting larger projects NEC4 or JCT experience BSc/HND in Quantity Surveying or similar, and/or RICS membership Strong understanding of construction techniques and commercial reporting Confident producing site records, cost reports and payment documentation Experience with COINS or similar commercial systems Why This Role Stands Out You'll be joining a Tier 1 contractor with national reach, a healthy forward order book and a culture that genuinely invests in its people. The team is inclusive, supportive and ambitious — with clear progression pathways and a strong reputation across Education, Leisure and public sector frameworks. If you're a Quantity Surveyor looking to progress your career in a stable, collaborative and development-focused environment, this role offers the platform to do exactly that. Apply today to discuss this opportunity in more detail. TPBN1_UKTJ

Clubcard has flown the flag for loyalty schemes since 1995 and we are busy transforming it into a truly digital programme. Our goal is for the millions of customers across the Tesco Group to express their relationship with Tesco and its partners through one simple feeling: I Love My Tesco Clubcard. It's one of the most exciting times to join the team as we define and build one of Britain’s largest loyalty programmes. The team is made up of experienced professionals, who are passionate about customers. We’re looking for a Product Manager to join the team who shares our ambition to make a difference to our customers. Product managers at Tesco are passionate about solving problems. They take accountability for complex and strategic products, and are empowered to drive the product strategy, roadmap and outcomes. Driven by curiosity and innovation, coupled with strong partnership with Business, Engineering, User Research and Analytics teams, our product managers create value for our customers and colleagues globally. Please reach out if you look for the customer angle amidst technical complexity, naturally unite stakeholders around a vision, and are unrelenting in delivering value that makes a real difference for customers. We want to hear from you. • Help evolve and drive the product vision, strategy and long-term roadmap for, • Tesco Loyalty, constantly managing my stakeholder’s expectations and working through dependencies across multiple products/teams as I execute them., • Accountable for the performance of my product and achieving the, • Objectives and Key Results (OKRs)., • Understand key user personas, customers & stakeholders for the product and their pain points., • Work as part of a cross functional squad, to deliver both short term priorities and long term vision., • Product discovery and collaborating with User Experience (UX) and Engineering teams to prototype and validate whether a minimum viable product (MVP) solves the targeted customer problem., • Effectively document and explain new requirements to the Engineering team using user stories with personas and acceptance criteria, helping them break down complex pieces of work/epics into smaller, deliverable chunks of value., • Steer planning sessions and work with Engineering to plan sprints and releases that deliver maximum business and customer value in least effort., • Run experiments against defined hypotheses to facilitate robust, data driven decisions on product enhancements and their impact on product outcomes., • Understand and demonstrate the features of the product to different audiences within and outside the immediate team., • Confidently present the product vision, OKRs and roadmap to the wider business., • Influence stakeholders in Product, Engineering and the wider business to embrace and adopt new ideas and improvements., • Proactively prioritise, coordinate and communicate the resolution of live product issues., • Product Management experience, preferably front end across both app & web., • Proven track record of owning and executing a product vision and backlog to achieve clear Objectives & Key Results (OKRs)., • Confidently led cross functional squads and stakeholders to deliver product enhancements and achieve objectives., • Accountability for complex product portfolios., • Hypothesis building, experimentation and A/B testing to enable data driven decisions., • Practical experience of user centered design and product development., • Ability to identify problems, opportunities and product improvements over and beyond business driven programmes., • Ability to work independently to achieve objectives. We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click here to find out more! • Annual bonus scheme of up to 20% of base salary, • Holiday starting at 25 days plus a personal day (plus Bank holidays), • Private medical insurance, • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave, • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco. #J-18808-Ljbffr

This role sits in the central Analytics & Insight Chapter and the PowerBI & Automation Squad. The primary focus is to democratize data within Tesco Mobile, so that stakeholders have easy access to the insights they need and are up-skilled on where to source and how to use the information for maximum value. Tesco Mobile is an Agile organization, meaning that we work very closely with stakeholders to understand their needs and objectives and then implement appropriate solutions. This role requires close collaboration with internal stakeholders and a strong business understanding to make sure that we have a holistic view of data to enable customer-driven commercial decisions. This role will require a strong understanding of PowerBI/MS Fabric, SQL and technical skills, as well as strong communication skills, so that you are able to mine internal data alongside stakeholder feedback and ultimately visualize data in a digestible and relevant format, to provide insight into the business. You will be commercially aware and a strong storyteller and deliver insight with impact and have the courage to challenge the status-quo to ensure that the customer is at the heart of decision making, ensuring that you stay abreast of other data sources and business strategy to provide the 'so what' behind the data and provide actionable insight into the business. • Develop, maintain and enhance insightful and visually engaging BI reports and dashboards, • Receive and develop briefs from the business and using our internal data, combined with other data sources to provide a holistic view of the data available., • Belong to the PowerBI & Analytics squad responsible for end-to-end delivery of a product to deliver value to Tribes and Centres of Excellence, • Participate in all squad ceremonies and events, raising impediments as soon as identified to facilitate delivery, • Inspect and adapt your way of working for continuous improvement., • Embod an Agile mindset and culture to contribute to the growth in agile maturity of our business, • Provide accurate, insightful and timely analysis to the business to help them make better decisions and enable Tesco Mobile to serve its customers a little better every day., • Ability to simplify the complex and generate precise insights then communicate them clearly., • Continuously acting with integrity and due diligence, • Strong BI dashboard and reporting development experience (PowerBI/MS Fabric preferred), • Experience with AI-powered productivity and development tools such as Microsoft Copilot, GitHub Copilot, Tabnine, or similar solutions to accelerate reporting development and insight generation, • Experience in getting stakeholders to self-serve their data is a bonus, • Strong interpersonal skills so that you can work closely with the squads you support, • Skilled at adapting communication for both technical and non-technical audiences, • A genuine interest in obtaining insight from large data sets and sharing those insights with the wider business, • Highly skilled at creating engaging, actionable, easy to understand insight with a track record of creating compelling data visualisations, • Experience in coding complex SQL queries against a large relational customer database, identifying relevant data sources and summarising to provide the insight as identified, • Highly numerate with a Degree in Mathematics/Statistics or similar degree with high numerate content, • Ability to resolve data-related problems, • Ability to collaborate and work effectively in a team, • Comfortable working with a product backlog and self-organising to deliver it, • Highly organised and able to juggle multiple priorities concurrently, • Excellent problem solving skills with a logical approach, • Experience working with modern cloud-based data platforms such as Databricks., • Exposure to data transformation and modelling frameworks such as dbt., • Knowledge of software development best practices, including version control, peer review, and collaborative development using GitHub., • Experience using modern development environments such as Visual Studio Code., • Experience identifying and implementing automation opportunities using AI, scripting, or low-code solutions., • Exposure to Python, notebook-based analytics, or advanced analytics techniques. A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we’ve launched into new services and markets. With more than 5 million customers, we’re the largest mobile virtual network operator in the UK. We’re proud to have an inclusive culture that’s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders. We care for human connection and we keep our customers at the heart of everything we do, which is why we’ve embraced the Agile way of working. Agile is more than just a methodology it’s a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do allowing us to respond at pace to our customers needs. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco. #J-18808-Ljbffr

Join to apply for the Digital Product Analyst - Job Share (3 days) role at Tesco 1 day ago Be among the first 25 applicants Join to apply for the Digital Product Analyst - Job Share (3 days) role at Tesco About the role The Product Analytics and Experimentation team sits within the Digital Product team in Technology function. Our mission is to deliver insightful and actionable data, through reporting, analysis, and optimisation; with a focus on establishing best-practice processes and enabling data-driven decision making across all product teams. The Groceries, Clubcard websites and apps, Tesco till, Colleague Apps and the newly launched Clubcard Plus propositions are amongst the digital products supported by our team Please Note: This is a 3 day a week job share Monday - Wednesday. You will be responsible for Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures: -Owning relationships with product managers and UX leads, helping them define objectives and key results, setting targets, analysing product releases, defining and validating hypothesis, and making product recommendations.•Executing end-to-end analysis: gathering and shaping requirements; defining success metrics; identifying and validating sources of data; identifying and validating methods of analysis; delivering insights and liaising with clients and partners to ensure the best recommendations are identified and delivered.•Deep dive analysis into key areas of the business•Supporting, analysing and visualising data to understand areas for optimisation and where to prioritise initiatives•Demonstrating strong, data-based decision-making skills, especially when multiple trade-offs are involved, and fast decision-making is required.•Having great coaching skills and mentor junior colleagues and peers in your team.•Using data from multiple sources to identify trends, exposing new opportunities, and answering business questions.•Confidently and competently representing the team when needed.•Understanding the commercial impact of your recommendations and insight.•Identifying unstructured problems and articulate opportunities to form new analytics project ideas.•Giving greater context to analyses by incorporating external data for comparison purposes (industry benchmarks) You will need You’ll need to have demonstrated experience of: -Working effectively with multi-disciplinary teams and understanding how to contribute to all phases of the product development lifecycle.•Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.•The ability to influence without authority.•Experience in digital analytics positions.•University degree of 2:1 or higher in a quantitative discipline or relevant experience•Commercial awareness.•Being a champion of digital analytics tools.•Using big data, business intelligence and data visualisation tools (ideally Hadoop and Tableau).•Advanced data collection from a range of different sources.•Strong SQL.•Advanced ETL (cleansing, etc.)•Thinking at a conceptual level across several customer and colleague touch points. Personal -Flexibility, ability to plan and organise, responsiveness, creativity, self-starter.•Able to build solid working relationships with peers and senior leadership.•Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation. Whats in it for you? We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Hereto find out more! • Annual bonus scheme of up to 20% of base salary, • Holiday starting at 25 days plus a personal day (plus Bank holidays), • Private medical insurance, • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave, • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing About Us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco. • Mid-Senior level, • Full-time, • Research, Analyst, and Information Technology, • Retail Referrals increase your chances of interviewing at Tesco by 2x London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago Maple Cross, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 4 weeks ago London Area, United Kingdom 13 minutes ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 4 weeks ago London Area, United Kingdom £78.12-£78.12 20 hours ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 months ago Watford, England, United Kingdom 1 day ago London, England, United Kingdom 1 month ago London, England, United Kingdom 4 days ago London, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. 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Direct message the job poster from Mitsubishi Electric Service Account Manager Using customer insight to drive retention, grow customer value, and build long-term partnerships. Location: Travellers Lane, Hatfield, AL10 8XB | Competitive Salary + Bonus + Car + Benefits You don’t need to be an HVAC expert to succeed in this role – but you do need commercial instinct, a structured mindset, and the drive to build something new. Maybe you’ve managed a complex account portfolio and turned it into a retention engine. Maybe you’ve helped service teams deliver on commercial promises. Maybe you’ve taken CRM adoption from checkbox to game-changer—building dashboards, tracking performance, and turning customer data into real insights. Or maybe you’ve built long-term client relationships based on value, not volume. If you know how to take customer information from data into insight, turn insight into action, and relationships into results — this could be your next strategic step. This is your chance to shape a brand-new role with Mitsubishi Electric – a market leader in commercial heating and cooling, driving the low-carbon agenda and transforming service and maintenance. You’ll be the first dedicated Service Account Manager in our aftersales business, focused on maximising value from the customers we already have. • Manage a portfolio of commercial service customers – across maintenance contracts, commissioning, spare parts, and digital connected (IoT enabled) services, • Build long-term relationships that drive renewals, reduce churn, and increase customer lifetime value, • Use customer data, feedback, and service insights to continuously improve performance, solve problems early, and drive smarter decision-making, • Collaborate with business development, customer support, and field service operations teams to ensure our service delivery matches customer expectations, • Identify and action growth opportunities – from enhanced service coverage to connected diagnostics and remote monitoring, • Balance commercial opportunities with service capacity – helping ensure we scale responsibly, not reactively, • Own customer metrics – tracking renewals, usage, revenue, and satisfaction across the team’s portfolio, • Play a key role in our shift from transactional selling to lifecycle partnerships – focused on long-term customer value, not just short-term wins, • Proven experience in account management, service delivery, or customer success within a technical or contract-based environment, • Confidence managing service contracts, renewals, and long-term customer relationships, • Strong capability with CRM platforms and customer data – ideally having championed or improved CRM use in your current or previous team, • A structured, analytical mindset – comfortable working with dashboards, reports, and KPIs, • Excellent collaboration skills – able to work cross-functionally with service, engineering, technical, and commercial teams, • Digital curiosity – interested in how connected technology and remote diagnostics can enhance service outcomes, • (Bonus) Experience in B2B services, engineering, or commercial HVAC/technical sectors We’ve built a strong sales engine but now we need the infrastructure to retain and grow our customer base. This role is critical to delivering that shift. You’ll be building the systems, relationships, and insights that underpin our long-term growth. In return for your commitment, we offer: • 25 days annual leave plus bank holidays (rising to 27 with service), • Pension scheme and life assurance, • Group Income Protection Scheme, • Private Medical and Dental Insurance (single cover funded by Mitsubishi), • Employee Assistance Programme Ready to own a high-impact portfolio, shape a new strategic role, and lead our shift to lifecycle growth? Apply now and help us build the future of commercial HVAC services at Mitsubishi Electric. #J-18808-Ljbffr

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).