Customer support remote jobs in Newcastle Upon TyneCreate job alerts

• Role: British Sign Language (BSL) Interpreters required!, • Start date: May/June 2026, • Location: Work from home, • Salary: £43.96 P/H (40 hours @£91,436, 20 hours @£45,718), • Bonus: Bonus up to 10% PA, • Shifts: 40 hour and 20 hour permanent contracts available, • Operational hours: 8am - 8pm Monday to Sunday, • Qualifications required:, • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: • Provide effective Video Remote Interpreting, • Support and model the company's mission and values, • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues, • Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping, • Demonstrate the ability to adapt quickly to new and changing technologies, • Multitask between interpreting effectively and utilizing calls, • Participate in company sponsored training for Professional Development, • Exhibit the ability to meet performance expectations with minimal supervision, • Possess the ability to work effectively in a fast paced, dynamic environment, • Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Technical knowledge for interpreting IT/Customer Support calls, • Able to provide accurate interpretation, • Good understanding of Deaf culture, • Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role) ESSENTIAL COMPETENCIES • Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions, • Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions., • Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure., • Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions., • Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities, • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application., • We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. #Priority

Therapy Area Specialist – Neurology & COVID-19 North East & North Cumbria Are you passionate about improving patient outcomes and making a real impact across the NHS? We’re looking for a Therapy Area Specialist (TAS) to join our clients team, driving meaningful change in Neurology (Migraine) and COVID-19 treatment pathways. This is a high-impact, customer-facing role where you’ll partner with a wide range of healthcare professionals to shape treatment pathways, improve access to innovative medicines, and ultimately enhance patient care. What You’ll Be Doing As a TAS, you’ll be at the forefront of customer engagement and clinical excellence: • Build strong partnerships with GPs, pharmacists, PCNs, and secondary care clinicians, • Deliver insight-led, high-quality clinical conversations to support treatment decisions, • Drive uptake of medicines through effective, compliant promotion, • Develop key clinical experts and advocates across your territory, • Lead account planning and execution in collaboration with cross-functional teams, • Use a digital-first, multichannel approach to enhance customer engagement, • Manage territory budgets and deliver against clear performance objectives, • Contribute to a high-performing, inclusive team culture Why Join? • Work in a high-profile therapy area with real patient impact, • Be part of a collaborative, cross-functional team, • Develop your expertise in clinical, strategic, and digital engagement, • Flexible, remote field-based working with autonomy Ready to Make a Difference? If you’re driven, commercially minded, and passionate about improving patient outcomes, we’d love to hear from you. Apply now and be part of a team shaping the future of healthcare.

Account Manager Newcastle/Edinburgh Hybrid Up to £55,000 depending on experience. Are you a relationship-driven Account Manager with a passion for technology and growth? Join a fast-growing software consultancy where you’ll play a key role in shaping client partnerships and driving real business impact across a diverse portfolio. About the Role This is more than just account management — it’s an opportunity to own and evolve client relationships in a business that thrives on innovation. You’ll be at the heart of customer success, developing long-term strategies, unlocking growth opportunities, and ensuring exceptional delivery across every touchpoint. What’s in It for You • Competitive salary + discretionary bonus, • 25 days holiday + bank holidays, • Flexible working and remote options, • Contributory pension scheme, • Private healthcare (BUPA), • Paid certifications and clear progression pathways, • Choice of MacBook Pro or Windows laptop What You’ll Be Doing • Build and nurture strong, lasting client relationships, • Drive account growth through strategic upselling and expansion, • Own account performance, including financials and forecasting, • Monitor client satisfaction and proactively resolve challenges, • Deliver insightful reporting to support innovation and decision-making, • Collaborate with internal teams to continuously improve service delivery, • Engage directly with clients across the UK and internationally What We’re Looking For • 3+ years’ experience in account management (IT or digital consultancy preferred), • Strong commercial awareness and experience managing account performance, • Proven ability to influence stakeholders at all levels, including C-suite, • Confidence in presenting proposals and leading client discussions, • A proactive, fast-paced mindset with a focus on results, • Experience with enterprise clients (financial services, public sector, or multinational organisations is a plus) Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.

Job Title: National Sales Manager\nLocation: Newcastle\nSalary: £50,000 – £70,000 DOE\n\nThe Company:\nOur client is a world-class electronic manufacturing organisation based in the North East of England, delivering high-quality, reliable and cost-effective solutions across aviation, automotive, medical, security and health & safety sectors.\n\nThe business operates with a straightforward, honest approach—no jargon, just integrity, quality, and doing what they say they will do. Customer service is central to everything they do, supported by modern manufacturing capability, strong processes, and ongoing investment in people and development.\n\nWorking Hours:\nMonday to Friday – Flexible / Hybrid working\n\nBenefits:\n\n * Competitive salary plus bonus structure\n\n * Flexible / remote working options\n\n * Strong development and progression potential\n\n * Exposure to high-value engineering sectors\n\n * Supportive, low-pressure working environment\n\nJob Description:\nAs a Sales Manager, you will act as the face of a highly respected electronic manufacturing business, responsible for introducing new customers to the organisation and promoting its capability, culture, and technical strength.\n\nThe Sales Manager will be focused primarily on new business development, building a strong pipeline of opportunities and engaging prospective customers across the UK. Once customers are onboarded, operational teams will take over delivery, allowing the Sales Manager to focus on driving further growth and opportunity creation.\n\nThis Sales Manager role involves researching and identifying potential customers, initiating contact through outreach, networking, LinkedIn engagement, and attending trade shows and industry events. A key part of the role is bringing customers into the factory environment, where the capability, quality, and people effectively sell themselves.\n\nThis Sales Manager position requires someone who can confidently communicate technical manufacturing capability in a clear and engaging way, particularly within contract electronics and production engineering environments. The role is long-term focused, with expectations centred on building sustainable pipelines rather than immediate results.\n\nThe Sales Manager will also support the business in raising its profile through PR activity, digital engagement, and industry networking, while working closely with internal teams to align customer requirements with capability.\n\nThere is also scope for the Sales Manager to evolve into a more senior leadership position over time, potentially overseeing wider geographic areas or additional team members as the business grows.\n\nSkills & Experience:\n\n * Experience in a Sales Manager role within technical or manufacturing environments\n\n * Background in contract electronics or production engineering highly desirable\n\n * Strong ability to build relationships and generate new business opportunities\n\n * Confident communicator able to engage senior decision-makers\n\n * Experience in pipeline development and proactive business development\n\n * Ability to work independently and manage own schedule nationally\n\n * Strong interpersonal skills with a personable, credible approach\n\n * Experience using LinkedIn, networking events, trade shows and outreach campaigns\n\n * Ability to analyse and present sales data effectively\n\nWhy Should You Apply?\nThis Sales Manager position offers the opportunity to join a stable, forward-thinking manufacturing business where success is built on relationships, capability, and long-term growth rather than short-term pressure.\n\nThe Sales Manager will benefit from a supportive environment, realistic expectations, and the chance to build something meaningful within a respected engineering organisation that values honesty, integrity, and quality above all else

A travel services company is seeking a remote Travel Customer Service Representative to support clients through their travel journey. The company offers a 100% remote work environment, flexible scheduling options, and opportunities for professional growth.

Role – Senior Network EngineerClearance - SCJob Summary:This Network Engineering role focussed on implementation of remote Network services for a DXC secure Customer. Technical Support and Leadership:* Provide technical support for both internal and external customers. Expectation is t

A leading travel services company is looking for a Customer Service Representative passionate about travel. The role involves assisting travelers with inquiries, bookings, and ensuring a great customer experience. Ideal candidates will have strong communication skills and a customer-focused mindset.

The ideal candidate is a confident, strategic leader with a proven track record of surpassing goals and building high-performing sales or relationship development teams. You will lead by example, instilling a culture of excellence, motivation, and accountability within the sales organization. Your focus will be on developing and executing strategies that drive team performance to develop a large set of high‑value broker relationships which capture strong broker wallet share in Anchor’s current and future products while collaborating effectively across the Anchor organization to ensure this channel and team receives whatever support and tools they need to deliver strong results. Establish and manage KPIs – total originations, growth by month/quarter/year, revenue per loan, minimum production by originator, cycle time, brokerage and broker wallet share, and other performance metrics ensuring individual and team accountability and success. You will be responsible to recruit, hire and train new members of the business development team, likely with a local or regional focus that maps to the universe of high‑value brokers and brokerages in the nation. Expand Anchor Loans brand and origination volume nationally (with a primary focus outside of California), develop a robust growth strategy to gain market‑share, create broker awareness, penetration of RTL focused mortgage brokers, and effective management of the origination pipeline as well as oversight of originated loans to ensure a strong broker and customer experience and loan quality/performance. • Be a Market Leader – Represent Anchor Loans at key industry events, conferences, networking functions, and brokerage and broker meetings to grow your team’s book of business and establish the company as a trusted leader in real‑estate business purpose lending., • Responsible for the development of credible aggressive but achievable sales forecasts and related budget expectations, specific to the indirect debt and equity broker focused sales channel. Note: We expect the person in this role to achieve at least $1‑$2 billion in loan originations within 3 years and at least 3‑4 billion within 5 years., • Build and Lead the Business Development Team – Confidently recruit, train, and mentor a team of skilled sales professionals, fostering a culture of high performance and continuous improvement. Establish a strategy for hiring and focusing business development professionals in and by market and region and travel frequently to lead from the front., • Develop Client Relationships – Guide your team in building lasting relationships with real estate, brokers and referral partners, positioning Anchor Loans as their preferred financing partner within our products., • Develop and maintain a sales playbook, in coordination with other BU, to roll out product, pricing, sales or service updates/ changes to ensure proper communication and engagement., • Work with Anchor’s Chief Growth & Efficiency Officer (CG&E) and Chief Information Officer (CIO) to scope and ensure delivery of a best‑in‑class broker experience including broker portal, pricing tools, and broker/borrower technology engagement functionality., • Be aware of Anchor’s pricing positioning in the market and look for opportunities to capture more market share with specials or campaigns, targeting RTL brokers., • Manage a proper protocol for all broker facing interaction to ensure consistent and quality customer care, and sales leadership client engagement., • Conduct business with a high level of integrity and build a team that is highly ethical and aware of and proactively eliminates unethical brokers, borrowers, and any/all fraud., • Proven success and extensive experience and a minimum of 5 years of TPO RTL, commercial or debt and equity real estate finance sales or sales management., • Driven to succeed, a team player and skilled in communications and client relations., • Detail oriented person who gains and maintains intimate knowledge of our sales, origination, and portfolio management documents, tools, and processes., • Deep experience with CRMs and related tools and functionality (reporting, journeys, conversion triggers)., • Excellent time management skills with demonstrated ability to meet desired objectives., • Analytical mindset and skillset with ability to review and synthesize data for prospecting and lead generation efforts., • Adept at Pipeline Management with proficiency at hitting and exceeding sales targets., • Works effectively cross functionally across the business, representing their team, partners, and clients., • Exceptional Communication Skills – Strong presentation, negotiation, and interpersonal skills that inspire trust and credibility with both the sales team and clients., • Tech Savvy – Proficient in Microsoft Office, Google Docs, with aptitude to learn new software and systems. Desire, and ability to travel frequently, across the nation to support relationship development where the target partners are, whether it be in their offices, conferences, client/borrower locations, or other locations. The base pay range for this position is $250,000 – $300,000 per year, plus an annual discretionary bonus based on the performance of the individual and the company. The values of our employees reflect those of the company as a whole. If you embrace teamwork, innovation, and accountability you'll feel right at home. Our mission is to create opportunities for success by improving homes and communities. We set up our team members for success by offering a competitive benefits package that includes: • Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insurance, • Generous sick leave & vacation benefits for rest, relaxation, and personal pursuits, • Highly competitive performance bonus, • 401(k) retirement program with employer match, • Tuition reimbursement toward professional development, • Workplace Celebrations, Team Building, Charity Drives, and Food Truck luncheons, • Onsite gym (Thousand Oaks only) #J-18808-Ljbffr

This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Remote Community Manager for Major Gaming Client &ndash

Flexible, self-employed, commission only sales – remote working We are looking for self-motivated, ambitious and outgoing people who would like to partner with a British PLC company to provide savings for people on household utilities and shopping. You will be able to work from home, choose your own hours but have the backing and support of a rapidly growing British PLC company. The role involves self-generating leads but full training will be given and there are many different ways with the main customer base growing through warm referrals. The current cost of living crisis and rising energy costs mean that there are many people in the country who are looking to reduce their costs, and you will be helping people through this difficult time. Some of your time will be spent making appointments, and building your customer base through networking, events, social media and canvassing. You will be allocated your own personal mentor to help you be successful, and this will be someone who has build their own successful business and knows exactly what is needed to be successful. Part time or full time, the hours are entirely up to you and many people bolt this business onto other full time work, family commitments or any other part time jobs etc As well as extremely good bonuses for each new customer, you can also build up a good residual/passive income for the future as you will receive repeat income on each customer that you introduce to the company. This will be your opportunity to earn some good money, as well as being in the position to help more people in the UK have more money back in their pockets at the same time. As a self employed position this is not suitable for those on a student visa. Please send in your CV or if you would like more information about the role or your application then call Celia Gadd on (phone number removed)

Zenith are looking to recruit an Apprenticeship Trainer – Retail Management. The role is to deliver high‑quality teaching, learning and assessment for the Level 4 Retail Manager Apprenticeship Standard, supporting apprentices to develop the knowledge, skills, and behaviours required to manage staff, drive sales performance, and create excellent customer experiences within a retail environment. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation. Role responsibilities and requirements: • Deliver engaging and high‑quality training for Level 4 Retail Manager apprentices through face‑to‑face, remote, 1‑2‑1 and group delivery. Learning will develop the core capabilities required in modern retail management, including leadership, customer experience, commercial and financial decision‑making, operational performance, people management and compliance., • Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements., • Complete and use initial assessment results to ensure learning needs are met and embed English and maths within sessions., • Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners., • Monitor learner progress to ensure learning continues and learners achieve in a timely manner., • To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates., • Provide thorough feedback to employers and learners during reviews on progress., • Seek feedback from learners on learning support materials to review and improve the service and learning experience., • Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines., • Act on feedback from teaching observations, employers, peers, or other review processes., • Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements., • To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed., • Provide impartial advice and guidance to all learners to support progression., • Promote Safeguarding and Prevent, British Values, Maths and English in all sessions., • Promote and monitor equality and diversity in all aspects of the role and record issues that may arise., • Deliver additional sessions and one to one support where required to ensure all learners can succeed., • Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available., • Complete weekly update meetings and monthly caseload reports., • Contribute to external audits from awarding organisations and funders., • Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services., • Provide a high level of customer service to all learners and parties contacting the business Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds, along with substantial occupational competence. Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels. Experience of unsupervised working and using own initiative. Experience of online learning and assessment platforms. The ability to work in a target orientated environment and achieve required measures of success and quality. Understand different learning styles and how to differentiate through various teaching methods. Be able to motivate self and learners to achieve. Be willing to work flexible hours and locations as required, be committed and enthusiastic. Excellent organisational, IT and administrative skills Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)

Zenith are looking to recruit a Financial Services Apprenticeship Trainer to deliver high‑quality teaching, learning and assessment for the Level 3 Financial Services Administrator (FSA) apprenticeship, providing both face‑to‑face and remote training. Manage a caseload of financial‑services learners and employers, ensuring timely achievement, regulatory compliance and progression. Support the organisation’s quality, audit and performance objectives. The role requires deep understanding of financial services administration, including regulatory frameworks, financial products, systems and processes, customer service excellence, and accurate data and record management as required by the apprenticeship standard. Role responsibilities and requirements: Teaching, Learning & Assessment Deliver engaging sessions covering all elements of the FSA standard, including: Financial services market structure Regulatory frameworks, ethics and principles of advice Financial products and their purpose Systems, processes and record‑keeping Customer service and communication expectations Deliver training 1‑to‑1, in groups, face‑to‑face and remotely, using varied delivery methods to suit learner needs. Develop personalised learning plans aligned to individual job roles (e.g., insurance admin, client services, operations support). Create schemes of learning, lesson plans and learning resources that meet awarding‑body and standard requirements. Set, assess and provide feedback on learner work, ensuring competence development across data processing, documentation, customer communications and compliance tasks. Ensure timely marking of learner work (weekly). Learner Progress & Quality Assurance Conduct regular progress reviews with apprentices and employers. Track, record and report on learner progress, predicted achievement and success rates. Complete monthly caseload reports and attend relevant meetings. Support the achievement of KPIs, including retention, timely completion and quality standards. Use initial assessment outcomes to inform delivery and support needs. Act on feedback from teaching observations, employers, learners and peers. Participate in internal quality assurance (IQA) activities and maintain high‑quality programme paperwork. Employer Engagement Liaise with employers to ensure training aligns with workplace systems, processes and regulatory expectations. Provide regular progress updates to employers and gather feedback to enhance the learning experience. Support the development of training programmes that meet employer requirements and add value. Compliance, Audit & Professional Standards Ensure all documentation meets internal and external audit requirements within timescales. Contribute to external audits from awarding organisations and funders. Maintain current knowledge of Ofsted, awarding‑body and industry expectations. Promote Safeguarding, Prevent, British Values, and Maths & English throughout delivery. Monitor and promote equality, diversity and inclusion. Demonstrate and promote the company values and team charter behaviours. Additional Responsibilities Deliver additional sessions or 1‑to‑1 support to maximise learner success. Contribute to the delivery of core skills and commercial training when required. Provide impartial advice and guidance to support learner progression. Maintain up‑to‑date knowledge of all apprenticeship and commercial training programmes. Provide exceptional customer service to learners and stakeholders. Work independently, managing workload and travel requirements effectively Experience & Skills Required Experience delivering apprenticeships, vocational qualifications or workplace training in financial services (insurance, banking, investments admin, mortgage admin, adviser support, client services, operations, etc.). Strong knowledge of FCA regulatory frameworks, treating customers fairly (TCF) and financial‑services operational processes. Excellent communication skills (written and verbal). Highly organised with strong administrative and IT skills. Confident using online learning systems, assessment platforms and e‑portfolio tools. Ability to differentiate teaching methods to suit different learning styles and abilities. Ability to work independently, meet targets and adapt to business needs. Motivational and supportive approach with a commitment to learner success. Full UK driving licence and access to a vehicle (business insurance required). Willingness to travel and work flexibly

Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Safety systems maintenance engineer including reactive calls Key tasks Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have called in faulty systems (when senior guy is already on job). Part of the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where service is central to good performance. Managing Risk Awareness of your operational and regulation risks which may impend your operations. Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Conduct any Risk Assessments and Method Statements, compiling reports in line with H&S requirements Liaising with the Head of Compliance to ensure any compliance as part of your role is in line with the framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Good understanding of safety systems Understanding of relevant BS to task Able to fault find and rectify Experience (what you have done) Personal qualities (the way you think and act) Good customer service skills Ability to communicate clearly. Able to use own initiative. Qualifications Asbestos Training FIA Foundation FIA Environmental FIA H&S PAT Testing BFC Extinguishers Part P Electrical FIA Maintenance Unit TPBN1_UKTJ

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Gateshead! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Remote role - Hub access when needed." Hubs are located in Kirkby, Glasgow and Gateshead Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures.What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site.Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortunately your application has been unsucsessful Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We areseeking an experienced InstallationSupervisor to lead and coordinate crane installation projects across the UK. This is a key leadership role responsible for ensuring projects are delivered on time, first time, and on budget , to the highest safety and engineering standards , while providing an excellent customer experience aligned with our customer promise. You will work closely with installers, planners, sales teams, and external partners to successfully install and commission both CTO and ETO products , supporting our business plan and driving continuous improvement across installation operations. Key Responsibilities Conduct site visits at tender stage to confirm installation methodologies are achievable and aligned with budget expectations Develop, compile, and present high-quality lift plans and supporting documentation, confidently explaining installation methodologies to clients Source and coordinate labour, plant, and materials required for installations Lead installation teams through installation, commissioning, crane handover, and completion documentation Maintain and enforce Safe Systems of Work (SSoW) and Risk Assessments throughout all activities Support the sales team with installation input during project offerings Maximise productivity and effective utilisation of direct installation resources Support Installation Planners with day-to-day coordination, proactively managing delays and resolving issues while keeping customers informed Champion customer experience to encourage repeat business and leave a positive, lasting impression of Konecranes Drive continuous improvement in installation processes and operational efficiency This role may also include additional duties within your capability to meet the needs of the business. Qualifications Skills and Experience Strong ability to plan, prioritise, and organise workloads Proven experience working on construction-based projects Experience managing remote, field-based teams Good understanding of Lifting Directives, Machinery Directive, and Building Standards Ability to interpret architectural, engineering, and OEM drawings Strong IT skills including Word, Excel, PowerPoint, Outlook, and AutoCAD Effective problem-solving skills Personal Attributes Strong people management and leadership skills Excellent communication skills, able to engage at all levels and across departments Leads by example and remains calm and effective under pressure Confident in delivering both good and challenging messages Proactive, positive, and can-do attitude Naturally inquisitive, questioning assumptions rather than taking things at face value Able to assert authority when required to ensure tasks are completed Education & Qualifications Appointed Person qualification with proven experience CPCS LiftingSupervisor CPCS Slinger/Signaller Evidence of aSupervisory or Management discipline Site-based safety qualifications (SMSTS, IOSH, NEBOSH) Mechanical and/or Electrical qualification NVQ minimum Strong IT skills including Word, Excel, PowerPoint, Outlook, and AutoCAD We offer: Competitive basic salary Annual bonus Paid travel time Paid over time Company van, workwear Contributory pension scheme, life cover and income protection insurance 25 days annual leave, plus bank holidays Buy/sell holidays Employee shares save scheme Retail, leisure and travel discounts Employee assistance scheme Why Join Konecranes? At Konecranes, youll be part of a global organisation that values safety, quality, innovation, and customer focus . We offer the opportunity to work on complex, high-profile projects while developing your skills and career within a supportive and professional environment. TPBN1_UKTJ

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Metro Centre Club offering a 16 hour contract which is fully flexible over 7 days, one afternoon a week and three evenings including weekends. The Role You’ll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA. Hit the Jackpot with Our Benefits (email address removed) – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App – for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards – Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training – Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We’re Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18