Financial Administrative Supervisor
1 day ago
Redhill
The new Office Supervisor, for our Redhill depot, must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales. As Office Supervisor you'll supervise the office based team to deliver exceptional service to our customers via phone and and email. The WFF network is actively supported with national marketing, including television, national press and direct mail marketing campaigns. You can also tap into our support from our Wiltshire Head Office. £00 per hour + bonus + benefits Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. Supervise the office based teams to ensure all office tasks are completed accurately and on time. Monitor performance, Coach and support team members where required. Ensure Dynamics CRM is being used productively to grow the customer base. Manage the office team’s rotas and holidays and arrange cover where needed. Additionally, to support the office team to: Improve KPI performance e.g. Maximise the potential of our CRM (Customer Relationship Management) system. Team training Local marketing best practice Willingness to be ‘hands on’ and support the team in carrying out their roles e.g. tele-sales and field marketing. Networking skills – ability to work well with colleagues and franchisees GCSE English and Maths - Good understanding of written & oral English Personal Qualities: Relating and Networking Sets high standards for quality and quantity Competitive salary – accredited Living Wage employer 33 days holiday per year, including bank holidays (which are considered a normal working day) Option to purchase up to 5 additional days holiday per year Discretionary annual bonus scheme Pension scheme - employer matched contributions up to 4% Life assurance scheme worth at least 1x annual salary Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.