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Team Host - London Gatwick Airport Team Host Line Manager: Assistant Lounge Manager Location: Gatwick Airport Contract: Full Time Salary: £13.69 per hour Shift Pattern: Two early shifts (3.30am-1pm), then two late shifts (12.30pm-10pm), then two days off. PURPOSE As Team Host, you deliver excellent service and champion the guest experience across the lounge. You work as part of a team and are multi-skilled in performing a variety of roles within the lounge. You are a brand ambassador for No.1 Lounges and engage with each guest to deliver a great experience every time. Whilst upholding No1’s company values, having the passion to create memorable experiences; committed to excellence with your service; embracing creativity in your role; being part of our community. ROLE • Bar: As a bartender, you provide a speedy, personable service, maintaining consistently high levels of drinks service. Serving all drinks to the Set Operating Procedure (SOP), upselling premium drinks as well as being consistent and compliant. You will engage with every guest. You will need to plan ahead to keep the bar clean and well stocked with all drink products. You may process electronic payments for premium drinks and may need to reconcile bar spend at the end of the work day, as per company procedure, • Floor: Ownership of your section(s) as allocated on shift - you will be responsible for taking pride in your area and having a keen eye for a clean and tidy lounge in line with ‘SHAPE’ (Section, Hygiene, Availability, Presentation and Engagement) Essentials. Each section should be well-presented all at times. Whilst clearing/resetting tables and maintaining your sections, you will be engaging with guests., • Deliver excellent customer service with an in-depth knowledge of our products & services, • Follow all food and beverage handling guidelines in line with No.1 company policies and procedures., • Completing end of shift reconciliation and billing (as appropriate), • Informing your Team Leader and/or Assistant Lounge Manager of any Health and Safety issues during your shift, • Action any new company updates and/or training in a timely manner, • Assisting with any ad-hoc duties when required such as back of house duties., • Always being organized and prepared, • You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important, • You must comply with all policies and procedures as written in the Employment Handbook, SOPs, • Always uphold confidentiality of personal customer information and take reasonable precautions to protect the information accessed or used in your work in line with UK GDPR regulations, • Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough, • Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities, • Have a clean and presentable uniform in line with company standards, • Previous experience in customer service role is essential, • Previous experience in a food & beverage establishment and/or experience of shift work an advantage, • Good command of the English language – written and spoken, • Enjoying engaging with customers is an essential part of the role, • Computer literacy or familiarity with reception and electronic payment handling desirable, • An interest in the travel hospitality sector, • 28 days paid holiday annually., • Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments., • Complimentary staff parking provided at the airport whilst you are on shift., • Complimentary staff meal during your shift., • 5 complimentary lounge visits each year., • Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area, • 25% discount for lounge visits for your friends and family, • Employee of the Month Reward & Recognition schemes – the chance for your hard work and dedication to be awarded with a £50 voucher every month, • 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being, • Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age., • Annual flu jabs., • Refer a friend to No1 Lounges and receive £300 when they pass probation.

Food and Beverage Assistant - Gatwick 12.21 Per Hour, Occasional Worker Get paid for doing what you love, get loads of rewards and benefits and learn new skills whilst you earn. We are seeking a dedicated and enthusiastic individual to join our team. As a Food and Beverage Assistant, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience. Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you. Key Responsibilities * Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner. * Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards. * Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally. * Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management. * Assist in the coordination and execution of events and special functions. * Ensure all areas are well-stocked and presented impeccably at all times. Desired Skills and Experience * Previous experience in a similar role within the hospitality industry is desirable but not mandatory. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and handle multiple tasks efficiently. * Strong attention to detail and a commitment to delivering high standards. * Flexible to work various shifts, including evenings, weekends, and holidays. BenefitsExclusive discounts for you, your friends and family * Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. * Discounted stays for friends and family. * 50% discount when dining in our restaurants and bars. * Free meals while on duty, keeping you well-fuelled. * Access to high-street discounts on a range of shops, experiences and more. * Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. * Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work * A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign. * Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. * Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth * Fully funded apprenticeship programmes. * Internal development programmes, designed to support you as you grow within your role. * Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Join Our Team We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.

Cleaner - Crawley Job Title: QSR Cleaner Directly reports to the General Manager. Job Overview: As a Cleaner for our Quick Service Restaurant (QSR), you will play a crucial role in maintaining cleanliness and hygiene standards to ensure a pleasant dining experience for our customers. You will be responsible for cleaning various areas of the restaurant, including dining areas, kitchen, restrooms, and other designated spaces, following established sanitation procedures. Responsibilities: Clean and sanitise dining areas, including tables, chairs, and floors, to maintain a neat and inviting atmosphere for customers. Ensure cleanliness and organisation in kitchen areas, including work surfaces, equipment, and floors, to meet food safety standards. Clean and disinfect restrooms, including toilets, sinks, and fixtures, to ensure a hygienic environment for customers and team. Empty bins and dispose of rubbish properly, following designated procedures for recycling and rubbish management. Monitor cleaning supplies and inform management when supplies need replenishment. Follow established cleaning schedules and procedures to maintain consistency and efficiency in cleaning operations. Adhere to health and safety regulations and guidelines at all times to prevent accidents and ensure a safe working environment. Requirements: Previous experience in cleaning experience in a restaurant or food service environment preferred but not essential. Knowledge of sanitation and hygiene practices, including the safe use of cleaning chemicals and equipment. Ability to work efficiently and independently. Strong attention to detail and commitment to maintaining cleanliness standards. Good communication skills and the ability to work effectively as part of a team. Flexibility to work during early mornings, evenings, weekends, and holidays as needed. Benefits: Birthday Off Generous Staff Food Policy on shift 20-50% Employee discount when dining with Friends & Family Access to our Benefits platform - Lifestyle savings, Recognition & Well-being Employee Assistant program Wagestream - to empower your financial health WHO WE ARE LOOKING FOR Previous experience desirable but not essential. You are CUSTOMER ORIENTATED and are DEDICATED to delivering excellent customer experiences. You have EXCELLENT COMMUNICATION SKILLS. You are happy working in a fast-paced environment, displaying an UPBEAT and POSITIVE attitude at all times. You are PASSIONATE about representing Wingstop, always prepared to WORK HARD, be FLEXIBLE and go the EXTRA MILE! This job description is non-exhaustive and may be reasonably amended to suit business needs. #WingCrew 1301 Wingstop UK

Learning & Development Coordinator - London Gatwick Airport Position: Learning & Development Coordinator Line Manager: Head of HR Location: Gatwick Airport Contract: Full Time, Permanent Salary: £15.33 per hour PURPOSE The Learning & Development Coordinator plays a vital role in driving service excellence across the lounge operation. This role exists to train, coach, and develop colleagues so they deliver consistently outstanding guest experiences that align with the No1 Lounges brand. You will be the primary on the floor training specialist, ensuring new starters and existing colleagues have the skills, behaviours, and confidence needed to create a warm, premium and seamless guest journey. Through high-quality inductions, real time coaching, and structured development, you will reinforce service standards, embed brand values, and support a culture where exceptional guest experience is at the heart of everything we do. KEY RESPONSIBILITIES Guest Experience & Service Excellence • Train colleagues to deliver exceptional, memorable guest experiences across Front of House and Back of House., • Coach employees on guest journey standards, service behaviours, personalisation, and service recovery., • Provide hands-on coaching during operational hours, supporting colleagues in real time., • Act as the main buddy for all new starters during their first weeks., • Deliver engaging induction sessions that set colleagues up for success., • Support trial shifts and site tours, ensuring candidates feel welcomed, informed, and comfortable throughout their experience., • Work closely with the Recruitment Team to ensure all colleagues — both Lounge and Head Office staff — receive a comprehensive and relevant induction journey., • Ensure all compliance modules are completed on Day 1 and within required deadlines., • Complete and maintain competency assessments for all new starters., • Identify strengths, development areas, and training gaps, sharing insights with the Head of HR and Lounge managers and Assistant Lounge managers., • Deliver monthly classroom training sessions to support service improvement and capability building., • Identify areas requiring refresher or advanced training and act proactively., • Maintain training compliance above 90% at all times., • Update the training matrix, competency grids, and all learning records accurately., • Deliver Flying Start Month 1 and Month 2 reviews to assess progress, guest service behaviours, and readiness., • Passionate about delivering and inspiring excellent guest service., • Strong communicator, with the ability to motivate, guide, and encourage colleagues., • High personal standards with attention to detail and consistent professionalism., • Approachable, supportive, and able to foster a positive, inclusive learning environment., • Proactive in identifying development needs and taking initiative., • Organised and able to manage training schedules, follow-up tasks, and accurate record keeping., • Previous experience in training, coaching, or developing colleagues within a hospitality or customer service environment., • Strong understanding of premium guest service standards., • Experience working in a fast-paced operational setting., • Proven ability to communicate effectively and build trust with new and existing team members., • Experience within lounges, hospitality, travel, or similar customer-facing environments is desirable., • Good command of the English language – written and spoken, • Enjoying engaging with customers is an essential part of the role, • Computer literacy or familiarity with reception and electronic payment handling desirable, • An interest in the travel hospitality sector, • You must comply with all policies and procedures as written in the Employment Handbook, SOPs, • Always uphold confidentiality of personal customer information and take reasonable precautions to protect the information accessed or used in your work in line with UK GDPR regulations, • Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough, • Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities, • Have a clean and presentable uniform in line with company standards, • 28 days paid holiday annually., • Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments., • Complimentary staff parking provided at the airport whilst you are on shift., • Complimentary staff meal during your shift., • 5 complimentary lounge visits each year., • Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area, • 25% discount for lounge visits for your friends and family, • Employee of the Month Reward & Recognition schemes – the chance for your hard work and dedication to be awarded with a £50 voucher every month, • 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being, • Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age., • Annual flu jabs., • Access to TipJar, • Refer a friend to No1 Lounges and receive £300 when they pass probation.

A leading food service company in the UK is seeking a Catering Assistant to join a dynamic team. In this role, you will prepare high-quality food and craft attractive displays while delivering exceptional customer service.

A popular restaurant chain in Crawley is seeking an experienced Assistant Manager to lead their team and enhance the customer experience. The role involves managing operations in a busy restaurant environment, ensuring high standards of service and food quality.

A community-focused cooperative in Reigate is looking for a Customer Service Assistant to join their team. In this part-time role, you will provide excellent customer service while contributing to the community.

A leading entertainment company seeks an Assistant Manager in Crawley. You will guide your team and ensure high standards of service, supporting the General Manager in achieving business targets and enhancing the customer experience.

Customer Service Assistant – Be the Friendly Face of Your Community. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most. A genuine enthusiasm for great customer service.

The ideal candidates will thrive in a fast-paced environment and possess a helpful approach to customer service.