Leeds
Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: • Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met, • Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution, • Collaborate with customers and internal teams to drive continuous service improvement, • Support onboarding and transition of new managed service custome...