Automation Support Analyst
22 days ago
Dudley
Rentokil Initial Automation Support Analyst\nJoin Our Team and Make a Difference!\n We are currently seeking an Automation Support Analyst to join our dedicated team at the Dudley office. If you are detail-oriented with a technical support background, this could be the perfect opportunity for you! \nWhy Join Rentokil Initial?\n\n • Competitive Salary Package: Start with a basic salary of £26,157 per annum.\n, • Expected OTE: £28,500 per annum, with bonus and commission schemes available.\n, • Benefits: Discount scheme, bonus and career opportunities\n, • Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.\n, • Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5hr week)\n, • Investigating and resolving issues\n, • Monitoring our support system\n, • Ensuring the platforms are functioning properly and rectify any issues that may arise\n, • Performing platform maintenance\n, • Providing management information support including reports that provide insight into system performance\n, • Assisting with administration linked to various applications\n, • Taking ownership and rectifying support issues\n, • Communicating with customers to understand and support their needs\n, • Escalating any complex issues\n\nRequirements\n\n, • Technical proficiency and knowledge of HTML, SQL, Google Apps Script, BigQuery, Android, Excel and automation techniques\n, • Strong analytical and problem-solving ability\n, • Great attention to detail\n, • Excellent written and verbal communication skills\n, • Ability to work well within a team\n, • Willingness to learn\n, • You may be required to pass a DBS check depending on the role you have applied for\n\nBenefits\n\n, • Additional opportunities to earn more with regular bonus and commission schemes.\n, • Salary grading system - linked to performance for those keen to develop their career within our business.\n, • Opportunity to contribute to a Private Healthcare scheme.\n, • Enrolment in our company pension scheme.\n, • Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.\n, • Leads Commission scheme available - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.\n, • Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.\n, • Long service recognition - includes an extra five days of annual leave entitlement after five years of service.\n