Head of Customer Operations
hace 20 días
London
Head of Customer Operations Location: UK, Fully Remote Salary: Up to £80,000 About the Head of Customer Operations role: Nobul is excited to be partnering with an award-winning SaaS company, which is currently recruiting for a Head of Customer Operations to join their team. This is a crucial leadership role, focused on building scalable, best-in-class Onboarding and Support functions that will be essential to our next phase of growth. As a senior leader reporting directly to the CEO, you will be responsible for two business-critical functions: Customer Onboarding and Customer Support. They are looking for an inspiring leader who thrives on turning operational challenges into structured, high-performing systems and is motivated by building the foundation for customer loyalty and retention. What you’ll do as the Head of Customer Operations: • Develop and own the strategic vision for the Onboarding and Customer Support teams., • Lead, mentor, and inspire a team of dedicated professionals, fostering a culture of accountability, continuous improvement, and client-first problem-solving., • Analyse and re-engineer current workflows to remove inefficiencies and implement a structured approach to client onboarding and support ticket resolution., • Oversee the creation and maintenance of an up-to-date, comprehensive internal and external knowledge base., • Champion the use of new tools and technologies. Key skills and experience for our Head of Customer Operations: • Significant experience leading and scaling customer-facing teams in a B2B SaaS environment, with a focus on both customer onboarding and support., • A proven track record of diagnosing and solving operational inefficiencies to improve team performance., • A process-driven, technically-minded problem solver., • Experience working in a startup or scale-up environment, • Data-driven and use metrics to inform decision-making and measure success.