413 Best senior software engineer Jobs in London (February 2025)

Operations and Customer Service Assistant (part-time)

We are looking for an Operations and Customer Service Assistant to support our patient-facing company operations. The Operations and Customer Service Assistant will join the operations team with primary responsibilities being providing assistance to patients and preparing orders of our innovative medical device direct-to-patients. Key responsibilities - Customer support: Provide support for patients via email and phone calls by providing information, resolving issues and where relevant, liaising with the technical/engineering team. Look for improvements to our customer service processes to ensure we continue to provide an exceptional and user-friendly patient experience. - Pick-and-pack fulfilment: Follow established procedures to efficiently and accurately prepare patient diagnosis kits for shipment. Undertake these tasks with a high attention to detail to avoid errors. Identify opportunities to improve our service delivery processes to increase efficiency and patient satisfaction. - Client support: Communicate with healthcare professionals who use our system and support their questions and requests. Escalate and document issues that require the attention of senior team members. - Processes, procedures and policies: Support other business operational procedures according to organisational objectives where needed, including inventory organisation About you - Customer service experience: Have prior experience communicating with patients or customers across mediums. - Keen attention to detail: Ability to quickly pick up processes, whilst being meticulous and precise. - Tech Literate: A good grasp of basic technology, allowing you to navigate the systems and software we use, including our custom web platform, customer service portal, fulfilment system and basic functions of Google sheets/Excel. What’s in it for you? - Chance to work at an exciting, growing company: We provide a fun and entrepreneurial work environment within an exciting high-growth business - Help people: You will use your skills to make a real difference to the lives of millions of people all over the country (and the world) - Great team: You will be joining an experienced, friendly and extremely talented team. - Benefits: Alongside a competitive remuneration package and flexible hours, you receive fresh fruit, social events… and many other perks we continue adding as the company grows. We put time and care into finding passionate, committed people, who look out for each other and are prepared to go the extra mile to help Acurable achieve our mission. If that sounds like something you’d like to be a part of, we’d love to hear from you.

Easy apply

Senior software engineer jobs in LondonCreate job alerts

Popular senior software engineer jobs locations