Service Co-Ordinator
26 days ago
Motherwell
Murray Recruitment are recruiting a FM Helpdesk Administrator for our client based in North Lanarkshire. Role Overview: This is a key position within a busy facilities management team, responsible for providing front-line support to clients and ensuring that all maintenance requests are effectively logged, scheduled, and followed through to completion. The successful candidate will play a vital role in delivering exceptional service and supporting the operational efficiency of the business. Key Responsibilities: • Act as the first point of contact for clients, handling incoming calls and emails to assess and record FM requirements., • Log and manage job requests within the CRM system (JobLogic), ensuring accurate and timely data entry., • Schedule both planned and reactive maintenance works, coordinating with engineers and subcontractors., • Provide regular updates to clients on job status and progress., • Monitor open jobs and ensure all service level agreements (SLAs) are met, escalating where necessary., • Assist with compliance documentation and maintain accurate records., • Generate reports relating to job status, performance metrics, and client satisfaction., • Support system improvements and suggest process enhancements., • Collaborate with operational teams to ensure smooth service delivery., • Offer assistance and guidance to new team members and help promote a supportive team environment. Skills & Experience: • Previous experience working within a fast-paced FM helpdesk environment., • Proficiency using CRM systems, with experience in JobLogic highly desirable., • Excellent communication skills with a strong customer service focus., • Able to prioritise tasks and manage time effectively in a high-pressure setting., • Highly organised with a keen eye for detail., • Strong IT skills, including Microsoft Office (Teams, Word, Excel, Outlook)., • Flexible, proactive, and able to adapt to changing business needs., • A team-oriented mindset with a commitment to continuous improvement. Offering: • Salary between £25,000 to £28,000 depending on experience., • Full-time permanent role based in North Lanarkshire., • Working hours: Monday to Friday, 8:00am to 5:00pm with a one-hour lunch break., • 33 days holiday per year including statutory days., • Opportunity to join a professional, growing team within a supportive environment., • Career development and training opportunities available.