Care Coordinator
10 days ago
Hemel Hempstead
A prestigious and expanding domiciliary provider is seeking an experienced Care Coordinator to join its dedicated team on a full-time, permanent basis. The business delivers exceptional care across the Hertfordshire area and continues to grow as a trusted service provider. As Care Coordinator, your responsibilities will include: • Scheduling the rotas ensuring that client calls are scheduled as close to their requirements and requests as possible, • Allocating calls to staff in a way to maximise efficiency, taking into consideration travel time, required breaks and availability, • Ensuring calls are allocated in accordance with relevant legislation, including Working Time regulations, • Working alongside the Registered Manager to facilitate new clients across the region., • Ensuring client preferences are met by providing the appropriate Support Worker, wherever possible., • Updating and maintaining client files in relation to their calls, including preferences, changes to requirements, respite, holidays, service suspensions and cancellations., • Ensuring all records are updated of any changes in client requirements to ensure that scheduled calls are invoiced appropriately, including service suspensions and cancellations., • Being on-call for emergencies, out of hours service, Monday through to Sunday on a rotational basis., • Ensuri...