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Based at: Chancery Lane. Reports to: Store Manager Job Purpose: Manager in the efficient and profitable operation of a Brew Garden Store. To ensure the company standards are met at all times. Responsible for the Health and Safety of their employees. Working with the management to maximise P&L. Key responsibilities: General: - Carry out your duties faithfully, competently and diligently; and to the best of your abilities and subject to all policies, rules and regulations issued for the guidance of employees by Brew Garden. - Obey all lawful instructions given by the Management of Brew Garden and use your best endeavours to promote the interests of Brew Garden. - Familiarise yourself with the company’s fire, health and safety; and Food Hygiene procedures, in accordance with UK Regulations. - Act as a “bridge” between management and team members to facilitate division operation (e.g. keep management team appraise of staff activities, issues, challenges, etc) - Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance - Address guests concerns, requests or issues either individually or by enlisting the help of management team. Banking/ Finance/ Payroll: - Assist management team in cash handling and banking activities within the store in accordance with Brew Garden procedures. - Follow Brew Garden cash handling procedures. - Report any float or petty cash shortage immediately to HO. - Ensure the sales and figures are entered on a daily basis on the wages spread sheet. - Never give cash advances. - Ensure the store is always ready for cash collections, on pre-designated days. - All cash banking must be kept in the locked safe. The safe must never be left open when unattended. - Report any Payroll issue to the Operations Manager and Monika Franchi. Operations/ Administration/ Training: - Responsibilities for profitability and performance of the store. - Organise staff throughout the store in order to deliver efficient customer service and a profitable operation. Maximise the performance and competences of your team. - Strive to achieve Brew Garden Budget and Forecasts. - Constantly strive for a quality of operation of the Brew Garden store. - Ensure store is displayed and maintained in accordance with current Brew Garden Guidelines. - Responsibilities for HR compliance with Brew Garden Policy and UK Regulations in-store. - Fulfil all administrative tasks and duties in the most effective and professional manner in accordance with Brew Garden Guidelines. Ensure: - Ensure each new employee fills his/her contract, “starter pack” and P46 by the end of the first week of employment; - P45/P46 are submitted to HO by the end of the first week of employment; - Each new employee provides correct and valid ID and relevant paperwork to prove eligibility in the UK by the end of the first week of employment; - Each employee receives a “post probationary review” at the end of their first 3 months of employment; - Any lateness, outstanding or fall in performance and other individual staff outcomes are recorded and reported; - Ensure employees’ holidays are registered on Holiday spread sheet and processed accurately and sending an update to Monika Franchi . Ensure all staff holidays are taken in the current financial year; - Every termination of employment is accompanied by the payment of any accrued holiday. - Health and Safety: - Responsibilities for the Health and Safety of employees in store in accordance with UK Legislation and Brew Garden Health and Safety Policy. - Ensure the store always achieves the highest standards in Food Hygiene and Health and Safety. Take all necessary hygiene, safety and security measures needed to create and maintain the safest environment possible for employees and customers. - Monitor the status of your fire alarm, fire extinguishers on a weekly basis and emergency lightings, as per company policy. - Ensure all team members are aware of the location of their Fire Assembly Point. - Ensure fire exits and escape routes are always free of any damage or obstruction. - Report any accident or incident within the premises in the Accident Book and Area Manager. - Ensure risk assessments are reviewed every year and completed for each employee. - Make sure the first aid kit is clearly indicated to staff and available at any time. People Management - Manage the development of all employees. - -Identify training needs and development of team. - -Use leadership to motivate staff and bring them to a high level of performance. - Hold monthly meetings with employees with records kept of any meeting. - Develop good communication between employees to help maintain team spirit. - Create a positive working environment. Always be available should an employee wish to arrange a meeting with the Management, or should the employee need any support. Personnel and other departments: -Weekly meeting with Management team. - Attend all meetings and training sessions as required by your line manager and relay information to management and employees. - Supply data as required by all departments – with reasonable request and notice period. - Develop good communication between employees to help maintain team spirit. - Report any other issues to Operations Manager. - Ensure any and all ‘direct’ employees comply with Brew Garden handbook and contract guidelines.
• Day to day management of the store and leading by example to deliver the outstanding customer service. • Full engagement and involvement in back-office operations including rota planning, ordering etc. • Promote the business to increase the sales in line with sales and marketing strategy. • Deliver excellent standards of groceries and other products and ensure to follow the health & safety guidelines according to the act in place. • Manage inventory/supplies and ensure they are within the established minimum and maximum levels • Manage supplier relations and database as well as maintain high ethical relationships both internally and externally. The skill, experience and qualifications required for each post: • Excellent customer service skills and leadership skills • Having a strong knowledge about retail concepts and of retail industry • The ability to deliver the target on time. • Be a well-organised manager as well as a dedicated employee. • Good in time management and be an example to other staff members. • The ability to sell products and service. • Maintain patience and resilience in a demanding job
We are looking for enthusiastic Retail Supervisor to be part of the management team. You will help to lead the delivery of the highest possible standards of customer experience & product quality through supporting and coaching the team. You will be responsible to oversee the smooth running of the shop in the absence of the manager. REASONS TO JOIN US Flexible working hours (some shifts start as early as 5:30am) A fantastic reward and recognition culture (we even have 2 parties a year) Clear Career Path with development and training opportunities for all (40% of our Support Office team started in one of our shops) Free Food when you are working (50% off when you're not) Access to our Healthcare Scheme Ability to access your wages before pay day via Wagestream Refer a Friend scheme
We are recruiting for an in-store Nutritionist & Assistant Manager that lives and breathes health and nutrition. The Assistant Store Manager will be an energetic, self-motivated and dynamic leader and team member who embodies the live well philosophy of Windfall. The role will suit individuals with experience in nutrition, ideally gained within a retail environment, although consideration will be given to those who have gained this knowledge from alternative environments. Ideally you will have a qualification in the area of Nutrition and experience within a retail managerial role. Job Duties: Team Management Support the Store Manager and 'act up' to Store Manager role in their absence. Strong team building, leadership and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management. Training employees in sales, stocking, inventory, customer service, being a cashier, and other relevant skills. Managing employees, making sure they're on their best behaviour, appropriately representing the company's values, and maintaining a positive attitude. Delegating tasks to employees. Scheduling employees to fit their weekly hours allotments. Inspiring the retail team with a positive attitude and enthusiasm. Nutrition Department Management Providing appropriate guidance on safe supplementation protocols and evidence-based nutrition to customers. Managing supplement orders and accounts. Staying on top of supplement price updates and margins in line with the current market. Providing new staff training on nutrition and supplements within the store. Organising brand trainings with supplement suppliers for staff members. Monitoring supplement dates and inventory. Monitoring brand deals and promotions in order to drive up margins within the store. Unpacking orders & processing invoices in supplement + other departments. Store Management Opening, closing and operating the retail faculty. Including, but not limited to cash handling, inventory count & deposits according to Windfall procedures. Ability to work a flexible schedule (holidays and weekends) Responsible for ordering merchandise and supplies to maintain appropriate inventory levels according to Windfall guidelines to maximise sales and maintain store appearance. Verify the delivery of all merchandise to the store. Maintaining the store at optimum sales productivity by making sure all items are in stock and shelved properly throughout the store. Communication Reaching out to customers regarding special orders and updates. Communicating with staff, customers, suppliers and other departments in person, over the phone or by email. Reporting on retail site's productivity, making sure the site is meeting financial quotas. Ensuring that the retail site meets all quality standards and regulations. Training Having sufficient product knowledge and customer service skills to help customers with questions that are too advanced for the rest of the team. The ability to learn new product trends, features, advantages and benefits, in addition to the training and development of associates with regard to product knowledge. At Windfall Natural Ltd we create an outstanding experience. From the sleek store environment, to the vast but carefully selected products; including organic food, skincare and natural remedies. We offer to our customers consultations with qualified and experienced nutritionists who keep up to date on the latest training regarding nutrition and healthy living. We are pioneers in offering education to the local community on healthy living and sustainability through our regular workshops. You need to have the confidence and ability to impartially advise people on any questions or issues they may have. Bring your smile and your personality with you! Other benefits: competitive rate of pay 20-30% discount across store company pension 28 days holiday (including public holidays) opportunity for career progression Job Types: Full-time, Permanent Salary: £31,000.00-£33,000.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Flexitime Store discount Schedule: Day shift Every weekend Monday to Friday Weekend availability Education: Diploma of Higher Education (preferred) Experience: Retail sales: 1 year (preferred) Supervising experience: 1 year (preferred) Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred) Work Location: In person Expected start date: 01/04/2024
Responsibilities: Assist in achieving sales targets and promoting products. Provide excellent customer service and handle inquiries. Manage inventory and coordinate with suppliers. Train and support sales staff. Oversee store operations, including technical support and repair services. Analyze sales data and propose strategies for growth. Collaborate with the team to implement marketing initiatives. Qualifications: Previous retail management experience preferred. Strong sales and customer service skills. Knowledge of mobile devices and laptops. Proficiency in inventory management and basic computer applications. Flexible availability, including weekends and holidays. Bachelor Degree Preferred.
Proven experiences in working as part of a team to achieve the long term goal of the organisation; directly supervises and coordinates the activities of sales and related workers; establishes and monitors work schedules to meet sales and productivity targets; liaises with managers and other departments to resolve operational problems; determines or recommends staffing and other needs to meet sales and productivity targets; reports as required to managerial staff on departmental activities; providing necessary training and support to junior staffs and colleagues ; handling customers complaint and resolving issues; helping management team as and when necessary to run the business smoothly.
Coffee is something we are obsessive about at Artisan and pride ourselves in pulling the perfect espresso each time, with neurotic attention to detail. We roast our own coffee, at our specialty roastery Curious Roo Coffee Roasters, and also have our own coffee school - Artisan Coffee School in Ealing. Our Shop Manager will be working on the ‘floor’, making coffee, serving customers - and more importantly running the shop and motivating their team. Key Responsibilities To implement the strategic direction of Artisan as directed by the owners; To direct and guide the team to perform their duties and responsibilities to the best of their abilities; Work closely with the Head Barista and Head of Coffee to ensure team cohesiveness across the baristas; To help plan the weekly rosters in advance ensuring Artisan is always appropriately staffed and employees have the necessary skill set; To complete payroll and other admin duties; Recruit staff members, vetting CV’s and interviewing. Ensure that all new staff fit the criteria of the role and have the values that fit within Artisan; Ensure Artisan is always appropriately stocked placing all orders and monitoring wastages to ensure they are kept to a minimum; To train all new staff in the operations of Artisan so that they can deliver to their full potential within their job role; Act on behalf of Artisan and within Artisan’s best interests on all day to day issues and situations that may arise relating to the running of Artisan; To work with the owners in the development of Artisan; To ensure the shop floor is always managed effectively, prioritising firstly coffee; To ensure Artisan is equipped and ready for the busy trading times to ensure the smooth running of Artisan during this peak time; To be the channel of communication for all information relating to customer feedback and staff issues to the owners and make solutions and suggestions were applicable. To ensure Artisan follows all health, safety guidelines for the workplace and all products.
Are you a friendly, outgoing individual with a passion for pets? Join our team as a part-time sales assistant and become an integral part of our Pet Pavilion family. In this role, you'll have the opportunity to interact with pets and their owners, provide personalised assistance, and contribute to creating a memorable shopping experience. Responsibilities: - Assist customers in finding the perfect products for their pets' needs - Provide knowledgeable recommendations on pet care and nutrition - Maintain a clean and organised store environment - Process transactions accurately and efficiently - Help with inventory management and restocking shelves - Book grooming appointments Requirements: - Genuine love for animals and a desire to make a difference in their lives - Excellent communication and customer service skills - Ability to work effectively in a team environment - Previous retail experience essential - Availability to work 4 days a week with possibility of overtime Benefits: - Employee discounts on pet products - Opportunities for growth and advancement within the company - Christmas and New Years Day off Join Our Team If you're passionate about pets and ready to embark on a rewarding career journey with Pet Pavilion, we'd love to hear from you! Apply now to join our team as a part-time sales assistant and help us continue providing exceptional care for pets and their owners.
The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
Looking stuff for fish and chips shop.
We are looking for a sales assistant to help our business for the long time. (Convenience and news papers shop) We pay you good wages and facilities for right person. if you are interested, please contact us via email. Kind regards, Business owner