Spanish customer service jobs in United Kingdom

As an Engagement Leader, you will leverage your robust technical background in contact centre technologies to address business needs through a consultative approach. Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems. The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise, and oversee project implementations. Your ability to communicate technical concepts effectively and build strong relationships with stakeholders is pivotal in driving project success and delivering solutions aligned with business objectives. You must be fluent in Spanish and English RESPONSIBILITY The role encompasses several critical responsibilities: • Scope Management - Develop, clarify, and manage the project scope, defining deliverables and ensuring targeted outcomes are achieved., • Requirement Collaboration - Collaborate with stakeholders to derive both functional and non-functional requirements essential for project success., • Project Management Deliverables - Develop, maintain, and distribute standard project management deliverables such as implementation plans, project schedules, budgets, issues logs, meeting minutes, risk assessments, and status presentations to ensure successful project launches., • Stakeholder Management - Manage internal and external stakeholders, subcontractor partners, and project team members, ensuring the accuracy of project data in internal systems., • Presentation & Relationship management - Present project results to customer stakeholders through insightful recommendations. Build deep client relationships, network, and act as a thought partner, anticipating business problems and delivering exceptional service. SKILL ASSESSMENT Customer Facing – Vertical Knowledge – Product Knowledge – Technical Knowledge – DESIRED EXPERIENCE • 8 to 10 Yrs. Experience in Project / Program Management, account management, professional services or other direct customer facing role. • Professional PM certification includes plausible PMP, Prince2, ITIL, Agile, SCRUM or equivalent., • Experience of working on contact center technologies., • Should be able to handle multiple projects at any given time., • Demonstrated understanding of Project Management processes, strategies, and methods, • Experience working in a high-level collaborative environment with a focus on teamwork., • Ability to predict challenges and seek to proactively head-off obstacles., • Strong written and verbal communication abilities in English and, capable of effectively presenting ideas and engaging in social interactions in the required language., • Travel appropriately 50% of the time to customer sites. GOOD TO HAVE • Experience in deploying speech analytics / Conversational BOT / Agent Assist

The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization. The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset. Qualifications: • SHIPBOARD Employment type., • 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead., • Ability to speak additional languages, such as Spanish, French, Italian or German, is preferred, • Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods., • Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Essential duties and responsibilities: • Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts., • Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations., • Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged., • Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew., • Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals., • Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.

As an Engagement Leader, you will leverage your robust technical background in contact centre technologies to address business needs through a consultative approach. Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems. The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise, and oversee project implementations. Your ability to communicate technical concepts effectively and build strong relationships with stakeholders is pivotal in driving project success and delivering solutions aligned with business objectives. You must be fluent in Spanish and English RESPONSIBILITY The role encompasses several critical responsibilities: • Scope Management - Develop, clarify, and manage the project scope, defining deliverables and ensuring targeted outcomes are achieved., • Requirement Collaboration - Collaborate with stakeholders to derive both functional and non-functional requirements essential for project success., • Project Management Deliverables - Develop, maintain, and distribute standard project management deliverables such as implementation plans, project schedules, budgets, issues logs, meeting minutes, risk assessments, and status presentations to ensure successful project launches., • Stakeholder Management - Manage internal and external stakeholders, subcontractor partners, and project team members, ensuring the accuracy of project data in internal systems., • Presentation & Relationship management - Present project results to customer stakeholders through insightful recommendations. Build deep client relationships, network, and act as a thought partner, anticipating business problems and delivering exceptional service. SKILL ASSESSMENT Customer Facing – Vertical Knowledge – Product Knowledge – Technical Knowledge – DESIRED EXPERIENCE • 8 to 10 Yrs. Experience in Project / Program Management, account management, professional services or other direct customer facing role. • Professional PM certification includes plausible PMP, Prince2, ITIL, Agile, SCRUM or equivalent., • Experience of working on contact center technologies., • Should be able to handle multiple projects at any given time., • Demonstrated understanding of Project Management processes, strategies, and methods, • Experience working in a high-level collaborative environment with a focus on teamwork., • Ability to predict challenges and seek to proactively head-off obstacles., • Strong written and verbal communication abilities in English and, capable of effectively presenting ideas and engaging in social interactions in the required language., • Travel appropriately 50% of the time to customer sites. GOOD TO HAVE • Experience in deploying speech analytics / Conversational BOT / Agent Assist

About Us: Rizing, a Wipro Company, specializes in SAP® consulting for Fashion, Retail and Consumer Industries. We offer complete solutions on SAP S/4HANA® for Fashion and SAP S/4HANA® Retail, tailored to apparel, footwear, fashion, and retail companies. Rizing’s global presence and deep industry expertise, makes us a market leader in the SAP S/4 Fashion and Retail space, with successful SAP implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: • Work on multiple projects simultaneously or one large-scale project., • Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: • Providing industry specific solutions and best practices knowledge to customers., • Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries and ensure that these solutions are delivered on time and are of the highest quality., • Understanding customer requirements and assist in selling additional business. Work closely with Rizing sales force to create and define consulting projects and ensure that the customer's overall business objectives and needs are translated into well-defined and justified projects. This includes preparing work plans and contributing to proposals that describe the process used to meet the customer's needs and include deliverables, timelines and estimates of the costs and resources required., • Demonstrating creativity and thought leadership and use experience in substantiating the proposed solutions to the client., • Acting as a key customer contact and exercise authority appropriate to particular customer requests commensurate with customer expectations of decision-making and consistent with Rizing policies and practices., • Maintaining and expanding customer contact at a high level and building credible relationships with key customer personnel., • Contributing to consulting projects by analyzing client's business processes and designing the appropriate solution. Move logically and creatively from facts to conclusions., • Conducting strategic level workshops with customers to drive an IT solution for acceptance., • Developing solution framework and implementation plan to achieve customer’s business targets. Provide Leadership by: • For assigned area, overseeing all project activities leading to the implementation of the solution designed., • Providing guidance and direction on Enterprise Applications/Technology to customer and employees., • Working with all stake holders of a given project to ensure seamless and successful delivery of services to the customer., • Informing the relevant country organizations of customer needs/trends in the marketplace and alerting them to potential long-term opportunities., • Working with the Project Manager/Consulting Manager and Project Leads in drafting the project plan (scope, effort, deliverables, timelines and resources), assisting in identifying and recruiting team members, and preparing and assisting in the preparation of individual work plans., • Research on new technologies and tools to accelerate the solution development & implementation. Help upgrade existing frameworks to satisfy current needs of the organization., • Participate in pre-sales engagements, demonstrating the ability to connect with customers when discussing best industry practices and appropriate technology solutions., • Interact with Rizing country organizations as appropriate, to deploy the requisite expertise on the engagement team to address specific customer needs in a timely and efficient manner., • Be a role model and coach for team members by playing a mentor role. Identify and nominate necessary training for the development and upskilling of Rizing’s resources., • Document and disseminate knowledge within organization and conduct regular subject matter training (classroom, virtual connect sessions, etc)., • Provide meaningful feedback on the overall performance of project team members., • Work with the Management Team to secure Rizing’s current & future strategy, and its execution., • Champion Rizing’s methodologies and suggest processes improvements required to sustain and improve the operations of the organization., • Propagate and champion Rizing’s culture within all levels of the organization., • Perform any additional duties commensurate with the current role, as and when required by the management., • Performs other duties as required. Required Qualifications: • General degree or equivalent/recognized professional qualifications., • Deep understanding of cross-functional processes of enterprise applications or multiple technology platform proficiency with at least 10-12 years of functional and technical experience and industry knowledge., • Possess a thorough understanding of integrated business environments with a deep understanding of the Fashion and Lifestyle industry., • Knowledge and experience in the attune implementation methodology., • A minimum of 2 complete project life cycles in a Architecting role, with customer engagement. Desired Qualifications: • Deep proficiency in OTC/SD, MM/P2P, Retail functional area, • Domain knowledge in the Fashion and Lifestyle industry, • Experience in playing lead roles within the OTC/SD, MM/P2P and Retail functional area, • Experience in working in a Consultancy firm is an added advantage, • Lateral knowledge of all complementary modules, especially related to the cross modular integrations, • Minimum of 6 full cycle implementations, with at least 2 being S/4 HANA Implementations, • Fluent in English (Proficiency in other languages such as German, Dutch, Italian, French, Spanish, Portuguese are an added advantage), • Experience in FIORI, working with the apps within the OTC/SD, MM/P2P and Retail areas, • Knowledge and business experience in working in Order Intake, Orderbook Management and Order Fulfilment teams would be added advantages Knowledge, Skills, and Abilities (KSAs): • Be familiar and updated with state-of-the-art Technology trends., • Excellent communication skills. Ability to articulate ideas and opinions to all stakeholders., • Be result oriented, with an ability to lead and work in teams - interpersonal skills are essential., • Leadership capabilities, result orientation, conceptual thinking, and innovative mindset., • Ability and willingness to take on new initiatives/technologies., • Excellent influencing and persuasion skills with customers and internal project teams and management., • Strong customer service orientation. EEO Statement Rizing is committed to providing a workplace free from discrimination or harassment. We expect every member of the Rizing family to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Customer Service Consultant- Spanish Speaking / West London, Hybrid / £29000-£33000 DOE We are looking for a Spanish-speaking Customer Service Consultant to join our client, a global leader in food manufacturing distribution in their brand new London location. This role is ideal for so

As an Engagement Leader, you will leverage your robust technical background in contact centre technologies to address business needs through a consultative approach. Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems. The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise, and oversee project implementations. Your ability to communicate technical concepts effectively and build strong relationships with stakeholders is pivotal in driving project success and delivering solutions aligned with business objectives. You must be fluent in Spanish and English RESPONSIBILITY The role encompasses several critical responsibilities: • Scope Management - Develop, clarify, and manage the project scope, defining deliverables and ensuring targeted outcomes are achieved., • Requirement Collaboration - Collaborate with stakeholders to derive both functional and non-functional requirements essential for project success., • Project Management Deliverables - Develop, maintain, and distribute standard project management deliverables such as implementation plans, project schedules, budgets, issues logs, meeting minutes, risk assessments, and status presentations to ensure successful project launches., • Stakeholder Management - Manage internal and external stakeholders, subcontractor partners, and project team members, ensuring the accuracy of project data in internal systems., • Presentation & Relationship management - Present project results to customer stakeholders through insightful recommendations. Build deep client relationships, network, and act as a thought partner, anticipating business problems and delivering exceptional service. SKILL ASSESSMENT Customer Facing – Vertical Knowledge – Product Knowledge – Technical Knowledge – DESIRED EXPERIENCE • 8 to 10 Yrs. Experience in Project / Program Management, account management, professional services or other direct customer facing role. • Professional PM certification includes plausible PMP, Prince2, ITIL, Agile, SCRUM or equivalent., • Experience of working on contact center technologies., • Should be able to handle multiple projects at any given time., • Demonstrated understanding of Project Management processes, strategies, and methods, • Experience working in a high-level collaborative environment with a focus on teamwork., • Ability to predict challenges and seek to proactively head-off obstacles., • Strong written and verbal communication abilities in English and, capable of effectively presenting ideas and engaging in social interactions in the required language., • Travel appropriately 50% of the time to customer sites. GOOD TO HAVE • Experience in deploying speech analytics / Conversational BOT / Agent Assist

About the Global Data Centers division of NTT DATA NTTGlobal Data Centers is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. Working at NTT Global Data Centers At NTT Global Data Centers, we stand as one of the largest data center providers, dedicated to powering the digital infrastructure of tomorrow. Innovation is in our DNA. We thrive on pushing boundaries, exploring new possibilities, and embracing emerging technologies to continuously ensuring that every interaction, every solution, and every outcome exceeds our clients expectations. Our values are the guiding principles that shape our culture, define our identity, and propel us forward as one of the industry leaders. What we offer you An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative Flexible working time models and mobile working (depending on your role) Allowance for the use of public transport and job bikes Allowance for the use of health and wellness Individual training and development opportunities Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc. As our Account Manager AI (m/f/d), you are part of our sales organization and will be in close contact with our existing and new partners. What you will do Qualify new leads and assess their potential Develop and implement a strategy for AI / GPU as a service client for each market in the EMEA region Manage client and partner contracts, including the preparation of quotations, orders, and documentation Analyze clients / prospects and identify opportunities for new partnerships Develop a go-to-market (GTM) strategy in collaboration with Marketing, Product Management and Sales Strategy Analyze and process tenders, ensuring quality, accuracy, and procurement expertise Conduct detailed analyses of requirements and derive necessary measures for customized solutions Design solution approaches and strategies to meet specific requirements Prepare offers and negotiate contracts for colocation services, including cross-selling and offer management for new and existing customers Provide consultancy and customer support, particularly for services and network services Manage commercial projects proactively and timely, ensuring accurate documentation and preparation of presentations for internal and external use Communicate effectively across departments with internal and external contacts, including suppliers and external partners Use the Groups internal sales tools and methodologies to manage accounts, opportunities, pipelines, and forecasts effectively What we are looking for Successfully completed commercial apprenticeship or comparable qualification Professional experience in Account Management Experience in the AI segment / knowledge of current GPU vendors Strong executive presence and financial acumen Ability to position colocation Data center products against competitors B2B selling expertise Ability to determine value, sales opportunities and strategies to maximize growth objectives Ability to understand and meet customer needs Good MS Office skills and experience with CRM/ERP systems Very good written and spoken English skills. Second language in German or Spanish is a plus point To undergo full security checks to BS7858:2019 standard (in the UK) We look forward to hearing from you! Interested in becoming part of an agile international team and actively shaping the digital infrastructure of tomorrow? Join ourteam by submitting your applicationtoday! TPBN1_UKTJ

About Us: Rizing, a Wipro Company, specializes in SAP® consulting for Fashion, Retail and Consumer Industries. We offer complete solutions on SAP S/4HANA® for Fashion and SAP S/4HANA® Retail, tailored to apparel, footwear, fashion, and retail companies. Rizing’s global presence and deep industry expertise, makes us a market leader in the SAP S/4 Fashion and Retail space, with successful SAP implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: • Work on multiple projects simultaneously or one large-scale project., • Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: • Providing industry specific solutions and best practices knowledge to customers., • Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries and ensure that these solutions are delivered on time and are of the highest quality., • Understanding customer requirements and assist in selling additional business. Work closely with Rizing sales force to create and define consulting projects and ensure that the customer's overall business objectives and needs are translated into well-defined and justified projects. This includes preparing work plans and contributing to proposals that describe the process used to meet the customer's needs and include deliverables, timelines and estimates of the costs and resources required., • Demonstrating creativity and thought leadership and use experience in substantiating the proposed solutions to the client., • Acting as a key customer contact and exercise authority appropriate to particular customer requests commensurate with customer expectations of decision-making and consistent with Rizing policies and practices., • Maintaining and expanding customer contact at a high level and building credible relationships with key customer personnel., • Contributing to consulting projects by analyzing client's business processes and designing the appropriate solution. Move logically and creatively from facts to conclusions., • Conducting strategic level workshops with customers to drive an IT solution for acceptance., • Developing solution framework and implementation plan to achieve customer’s business targets. Provide Leadership by: • For assigned area, overseeing all project activities leading to the implementation of the solution designed., • Providing guidance and direction on Enterprise Applications/Technology to customer and employees., • Working with all stake holders of a given project to ensure seamless and successful delivery of services to the customer., • Informing the relevant country organizations of customer needs/trends in the marketplace and alerting them to potential long-term opportunities., • Working with the Project Manager/Consulting Manager and Project Leads in drafting the project plan (scope, effort, deliverables, timelines and resources), assisting in identifying and recruiting team members, and preparing and assisting in the preparation of individual work plans., • Research on new technologies and tools to accelerate the solution development & implementation. Help upgrade existing frameworks to satisfy current needs of the organization., • Participate in pre-sales engagements, demonstrating the ability to connect with customers when discussing best industry practices and appropriate technology solutions., • Interact with Rizing country organizations as appropriate, to deploy the requisite expertise on the engagement team to address specific customer needs in a timely and efficient manner., • Be a role model and coach for team members by playing a mentor role. Identify and nominate necessary training for the development and upskilling of Rizing’s resources., • Document and disseminate knowledge within organization and conduct regular subject matter training (classroom, virtual connect sessions, etc)., • Provide meaningful feedback on the overall performance of project team members., • Work with the Management Team to secure Rizing’s current & future strategy, and its execution., • Champion Rizing’s methodologies and suggest processes improvements required to sustain and improve the operations of the organization., • Propagate and champion Rizing’s culture within all levels of the organization., • Perform any additional duties commensurate with the current role, as and when required by the management., • Performs other duties as required. Required Qualifications: • General degree or equivalent/recognized professional qualifications., • Deep understanding of cross-functional processes of enterprise applications or multiple technology platform proficiency with at least 10-12 years of functional and technical experience and industry knowledge., • Possess a thorough understanding of integrated business environments with a deep understanding of the Fashion and Lifestyle industry., • Knowledge and experience in the attune implementation methodology., • A minimum of 2 complete project life cycles in a Architecting role, with customer engagement. Desired Qualifications: • Deep proficiency in OTC/SD, MM/P2P, Retail functional area, • Domain knowledge in the Fashion and Lifestyle industry, • Experience in playing lead roles within the OTC/SD, MM/P2P and Retail functional area, • Experience in working in a Consultancy firm is an added advantage, • Lateral knowledge of all complementary modules, especially related to the cross modular integrations, • Minimum of 6 full cycle implementations, with at least 2 being S/4 HANA Implementations, • Fluent in English (Proficiency in other languages such as German, Dutch, Italian, French, Spanish, Portuguese are an added advantage), • Experience in FIORI, working with the apps within the OTC/SD, MM/P2P and Retail areas, • Knowledge and business experience in working in Order Intake, Orderbook Management and Order Fulfilment teams would be added advantages Knowledge, Skills, and Abilities (KSAs): • Be familiar and updated with state-of-the-art Technology trends., • Excellent communication skills. Ability to articulate ideas and opinions to all stakeholders., • Be result oriented, with an ability to lead and work in teams - interpersonal skills are essential., • Leadership capabilities, result orientation, conceptual thinking, and innovative mindset., • Ability and willingness to take on new initiatives/technologies., • Excellent influencing and persuasion skills with customers and internal project teams and management., • Strong customer service orientation. EEO Statement Rizing is committed to providing a workplace free from discrimination or harassment. We expect every member of the Rizing family to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

No prior retail experience? Not a problem. Our Retail Assistants play a vital role in bringing our shops to life delivering exceptional customer service, keeping our stores looking their best, and sharing their passion for Spanish food with every customer.

Business Support Manager / Office Manager Location: Hammersmith, London Benefits Company pension plus discount perks Healthy amount of holiday of 25 days + BH Company Social Events Supported Training Onsite parking Please note this role is an on-site role with currently no remote working option Company Overview ENDERSHAM LIMITED is a Commercial Cleaning and Specialist Cleaning company based near Hammersmith Tube in London. We are highly efficient in contract cleaning, providing commercial cleaning services across London since 1975. We fully recognise that our people are our number one asset and they have made a huge contribution to our years of success! Endersham are very proud of staff retention, some working for us for over twenty years. At Endersham we are genuinely customer-focused and have a real desire to firstly understand and then deliver precise cleaning requirements according to our clients needs. Our environmental focus also helps our clients achieve sustainability and corporate social responsibility targets. Most of our business is sourced from relationships with managing agents of which have strong client retentions. Purpose of the Role We are urgently seeking to recruit a driven, ambitious and enthusiastic Business Support Manager or Office Manager with a proven track record of supporting a fast-paced operational environment and who can make the role their own from day one! Key Responsibilities Health & Safety (H&S) Create and update risk assessments and COSHH documentation for internal and external r ecords. Manage accident reporting and maintain records and or folders or signage. Provide administrative support to promote a strong safety culture that ensures Health & Safety compliance at all times within HQ and at our valuable client sites. Permit Bookings for subcontractors as and when needed. HR Assist with onboarding and induction processes for new employees. Maintain employee records and ensure compliance with data protection policies. Support with scheduling training sessions and monitoring attendance Operations/Office Manage and oversee the smooth running of the office, ensuring a productive operational working environment. Main point of contact for incoming calls, deliveries and all visitors. Manage cleaning supplies for for all client requests. Manage client supply chain portals/questionnaires. Provide general administrative support including document preparation, filing and issuing out of various records. Champion company fleet and admin such as parking, H&S vehicle inspections and mileage reports. Champion client portal management to ensure requests are updated in a timely manner. Disperse waste and recycling reports when readily available to clients. Manage HQ utility service providers i.e. British Gas. Champion Oyster card management i.e. top ups as and travel card issues as and when needed. Uniform management and ordering. Coordinate monthly meetings, prepare agendas and take minutes. Coordinate company social events IT & Systems Support: Assist with basic IT troubleshooting and liaise with our external IT support providers to rectify IT issues in a timed manner. Maintain accurate records of company assets and software licenses. General Handle correspondence emails and telephone inquiries from clients, account managers and suppliers in a professional manner. Develop and streamline administrative processes to improve efficiency on client sites and within HQ. Ensure annual insurance renewals are completed and dispersed to those that need certified copies. Ad-hoc tasks as required to support the Senior Management Team and CEO. Skills and Experience Minimum of 2 years experience in a proven background working in a fast paced environment such as a Business Support / Office Manager or similar role. Confident in your knowledge, tenacious and determined to get the job done. Strong interpersonal skills with the ability to create and maintain effective working relationships with people of all levels. Strong organisational and management skills when working under pressure. Excellent presentation, verbal and written communication skills and has an exceptional attention to detail. Sound experience working with Microsoft 365. Ability to create and manage operational reports. Experience in being the heart of all office and operational administration. Desired Skills and or experience (but not essential): Previously worked in a Cleaning and or FM Industry. IOSH certified. First Aider or Fire Marshal certified. Spanish speaking. Interested? Then please apply NOW! TPBN1_UKTJ

Proven experience in evaluating customer service experience, preferably in a customer service or contact center or BPO environment;. Regularly evaluate customer service representatives' performance and provide actionable feedback to enhance their skills and improve customer satisfaction. TikTok LIVE

Proficiency in Spanish is a requirement for this role, as around 50% of the businesses we work with are in in Latin America. Spanish speaking - you don't need to be native, but you need to be comfortable reading and speaking on the phone. Tell us briefly how and/or why you learnt Spanish *.

Customer Service & Operations Associate (Spanish Speaking). You'll work closely with the existing team to learn about how we manage risk in the company, as well as how we run Customer Service — which is the most important part of any company! You'll learn about startup culture, fintech, and touris

TikTok LIVE - Global Customer Service Representative, Spanish Speaking. Your role will be key in building rapport, resolving queries efficiently, and delivering a consistently high standard of customer service. Proven experience in customer service.

The Customer Service Excellence team provides world-class service to customers and creators. We are seeking a knowledgeable Global Customer Service Representative for the Spanish community to facilitate effective communication, understand, and resolve customer issues professionally and promptly. Fol

Previous experience in customer service and/or sales support – Essential. Spanish and Italian speaking Customer Service Advisor. Spanish and Italian speaking Customer Service Advisor.