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CRM Manager Who We Are We are a fast-growing Menswear brand with ecommerce, retail and wholesale channels. Known for our use of characterful fabrications, we are delivering something different to the menswear market. Due to our exciting growth, we are looking to strengthen our marketing team at our tight-knit head office team. The Role We're seeking a commercially minded, data-driven CRM Manager to own and evolve our customer retention strategy. This role will be central to driving ecommerce revenue growth by boosting repeat purchase rates, deepening customer engagement, and building loyalty across every customer touchpoint. You'll design and deliver our multi-year CRM roadmap, ensuring we builds stronger, longer-lasting relationships with our customers. From lifecycle automations to loyalty programs, VIP clienteling to multi-channel campaigns, you'll play a pivotal role in shaping how we engage with our audience. Permanent | Full Time | Hybrid 35 hours per week | Hours 09:30 - 17:30 Competitive Salary & Perks including Staff Discount, Health Cash Plan, Summer Hours & Cycle to Work 26 Days Annual Leave + Bank Holidays Key Responsibilities 1. CRM Strategy & Roadmap Define and own our CRM roadmap across a 1-3 year horizon. Align CRM strategy with ecommerce, retail, and wholesale priorities. Act as the voice of the customer across the business. 2. Data & Insight Capture, enrich, and segment customer data (behavioural, transactional, lifestyle, demographic). Provide actionable insights to inform trade, product, and marketing decisions. Define and report on KPIs: repeat purchase rate, RFM, LTV, and loyalty. 3. Campaigns & Omnichannel CRM Lead multi-channel CRM campaigns across Email, and future touchpoints. Partner with creative teams to deliver personalised and impactful communications. Drive BAU campaigns (segmentation, A/B testing, optimisation) as well as brand storytelling moments. 4. Loyalty & Customer Experience Design and manage our loyalty program, with focus on engagement, LTV, and premiumisation. Develop VIP and clienteling strategies to nurture top-tier customers. Partner with retail teams to extend CRM beyond ecommerce into store experiences. 5. Automation & Personalisation Build advanced lifecycle journeys to optimise customer engagement. Use segmentation and predictive analytics to drive hyper-personalised communications. 6. Cross-Functional Influence Collaborate with brand, product, retail, customer service, logistics, and ecommerce teams. Share insights across the business to ensure customer-centric decision-making. Work closely with external agencies and technology partners. The Ideal Candidate 5+ years' experience in CRM, customer retention, or marketing automation. Proven experience in ecommerce or fast-paced retail, ideally fashion or lifestyle. Track record of increasing repeat purchase rates, LTV, and customer engagement through CRM. Experience designing loyalty programs and running VIP/clienteling activations. Strong technical skills: hands-on with ESP platforms (preferably Klaviyo), A/B testing, segmentation. Analytical thinker with experience in Google Analytics, CRM reporting, and database health monitoring. Comfortable with technical basics (HTML, SQL) to manage and optimise CRM execution. Strong communicator with ability to influence cross-functional stakeholders. Creative mindset with an understanding of design principles for customer communications. Passionate about menswear BH35469 TPBN1_UKTJ

Job title: SEO Lead Location: London (Hammersmith; Hybrid) Contract: 3 months Start date: ASAP Join us as a SEO Lead UK Market What You'll Do Develop and deliver a unified SEO strategy aligned with commercial goals and regulatory requirements working with our SEO agency & SEO Global teams. Improve branded and generic keyword rankings across iqos.com and zyn.com through technical, content, and on?page optimisation. Lead technical SEO improvements across site architecture, crawling, indexing, performance, and schema. Define and optimise keyword frameworks, content structure, and landing?page relevance. Partner with Web, Brand, Content, Product, and Analytics teams to ensure SEO is embedded across all initiatives. Manage SEO content planning with local agencies and internal stakeholders, ensuring compliance and conversion focus. Champion experimentation across metadata, content formats, and site enhancements. Build SEO reporting frameworks that provide clear insights to guide planning and investment decisions. Improve our branded and generics rankings. Ensure all activity complies with PMI policies, UK regulations, and GDPR. What You'll Bring Proven experience leading SEO strategy in complex or regulated environments. Expertise with tools such as GA4, SEMrush, Ahrefs, Screaming Frog, GSC and similar platforms. Strong understanding of technical SEO, site performance, structured data, and content optimisation. Excellent skills in content briefing, keyword research, and data storytelling. A proactive, collaborative mindset and experience managing agency partners. TPBN1_UKTJ

Our OEM Client based in Gaydon, is searching for a Communications & Engagement Specialist to join their team, Inside IR35. This is a 12-month maternity cover contract position to start in April 2026. Umbrella Pay Rate: £33.64 per hour. The Opportunity: The Communications & Engagement Specialist for Indirect Procurement is responsible for shaping and delivering a clear, engaging, and strategically aligned communications approach across the function. The role ensures employees are informed, connected, and equipped to support Indirect Procurement's priorities, while strengthening culture and engagement through consistent messaging and strong cross-functional collaboration with their stakeholders and business partners, including IO Communications, and Senior Leadership. Key Accountabilities and Responsibilities: Internal Communications Strategy: Lead the development and delivery of the Internal Communications strategy for Indirect Procurement, ensuring alignment with organisational objectives and the Creators' Code. Interpret, define and deliver communication priorities, channels, stakeholders, and cadence to support clear internal engagement. Message Development & Delivery: Create and deliver clear, compelling, and engaging messages across all internal channels, ensuring information is easy to understand and actionable. Maintain strong editorial standards for tone, clarity and brand consistency across all communications. Recommend channel improvements, content adjustments, and new methods to strengthen employee engagement and communication effectiveness. Able to advise where content from internal channels can be shared wider than indirect Procurement e.g. Videos. Leadership Communication Support: Develop effective leadership communication materials, including scripts, talking points, presentations, and briefing packs. Advise leaders on communication approach, messaging, and audience engagement to support visibility and impact. Change Communication: Lead and coordinate change communication activity relating to processes, systems, organisational changes, and strategic initiatives. Translate complex changes into clear narratives that support awareness, understanding, and adoption across the function. Working with internal change champions – pulse related and using them to deliver key messages rather than just through a technology. Cross-Functional Partnership: Work closely with HR, IT, senior leaders, IO Communications, and broader Procurement teams to ensure alignment on culture, engagement, and messaging. Support cross-functional initiatives by delivering communication plans that connect teams and enable cohesive storytelling across the business. Events Planning & Delivery: Plan and coordinate key departmental events, including Town Halls, Learning Sessions, and Social Connects. Deliver high-quality events in partnership with key speakers, ensuring Indirect Procurement teams remain engaged and informed on business updates and upcoming developments. Supplier Communication Alignment: Manage and refreshed the Indirect Procurement Supplier distribution list. Engage with the Supplier Relationship Management team to deliver key supplier events and messages aligned to the communications strategy. Other Responsibilities: Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time. Key Performance Indicators: Communications strategy reviewed and refreshed twice per year, to reflect enterprise priorities. Stakeholder map reviewed and refreshed every quarter, measuring impact through feedback. 100% of leadership communication products (briefings, scripts, packs) delivered on time and to expected quality standards. 100% of communication plans and events delivered to agreed timelines. Minimum of 1 communication improvement implemented per quarter based on data, insights, and stakeholder feedback (e.g., channel optimisation, format changes, improved content sequencing). Essential Skills, Experience and Knowledge: Previous experience and background internal communications accompanied with a proven track record of successful delivery of the aligned communications and engagement strategy, to diverse audiences. Functional Skills: Experience of delivering a communication and events plan from formation to execution Experience in end-to-end delivery of departmental events (Town Halls, Learning Sessions, Social connects) Knowledge of communications and engagement theories to develop a specific strategy for the function's needs. Development and maintenance of multiple communication channels to ensure alignment to type of communication (SharePoint, Teams, Yammer, social media etc) High level of competency using Microsoft programmes such as PowerPoint, Word and Excel. Able to create engaging videos for internal channels and reviewing opportunities for sharing further than indirect Procurement. Interpersonal Skills: Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result. You view things as a team rather than individual project level, considering the wider team needs. Strong interpersonal/communication skills, including ability to manage self and lead the wider function through change. Strong stakeholder relationship management and can communicate effectively at all levels. Ability to coordinate, collaborate and influence. Personal Profile: Someone with integrity & empathy who holds the customer experience above all else, even when it is challenged. Someone who embraces a growth mindset; resilient and enthusiastic who responds constructively to new ideas and inputs. TPBN1_UKTJ

Your new company An opportunity has arisen to join one of the UK's leading investment houses, who specialise in providing low-cost investment platforms to personal investors. They offer direct access to their own range of funds and focus heavily on simplicity and cost-efficiency. The organisation offer a range of tax-efficient products including Stocks & Shares, ISA's and personal pensions (SIPPS), making it well-suited to UK investors prioritising retirement planning and consistent market-based growth. Your new role A Proposition Analyst is required to join the organisation to work in their Personal Investing business. The Proposition Analyst will play a pivotal role in shaping, analysis and executing the client proposition for the retail investment business. Bridging strategic analysis with offer execution, contributing directly to the roadmap and performance outcomes. The proposition Analyst will work cross-functionally across various business areas, including client experience, marketing, technology and product teams, to provide analysis and proposition development of the UKPI client proposition. Key responsibilities will include: Analyse complex data to generate actionable insights, ensuring data quality and clear, compelling storytelling. Conduct ongoing market, industry, and competitive intelligence to inform strategic planning and leadership updates. Translate market trends and customer needs into proposition improvements and feature opportunities. Support proposition development by conducting strategic analysis and generating actionable insights, taking full ownership of delivering the resulting changes. Monitor the performance of the retail client proposition and identify opportunities for continuous improvement. Collaborate cross-functionally across CX, Operations, Technology, Marketing, Finance, and Legal to shape and deliver new propositions and changes. Support roadmap development and execution through research, analysis, and effective stakeholder engagement. What you'll need to succeed Proven experience in strategy, proposition development or product management within financial services (desirable - D2C platforms) Strong communication, stakeholder management and interpersonal skills Strong analytical skills and ability to synthesis complex data into clear insights. Effective collaborator with the ability to establish credibility quickly Delivery focused with a hands-on approach Strategic and proactive thinker with the ability to see the big picture. Degree-level education (preferable) What you'll get in return Competitive salary (around £75K but possibly negotiable for the right candidate 20% performance bonus £10,500 Partnership bonus Several other benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Are you looking for a new working experience overseas? And escape the cold and rainy London? We are looking for a strong Sous Chef or Head Chef for our newly opened Italian Restaurant. Who we are We are based in Ryad in Saudi Arabia and are a large international corporation of 5* Hotels and Resorts throughout the world. The newly opened Italian restaurant has a seating capacity of 200 but currently doing an average of 60 covers as it's a newly opened operation. The Head Chef will run a newly opened modern Italian Trattoria with a full dining experience fresh pasta, artisanal dishes, authentic recipes, regional storytelling, table-side hosting, and an elevated yet warm convivial atmosphere. What we offer: Net salary of £4,200 per month £200 per month in Travel Allowance No bills to pay for the cost of electricity, gas and local taxes etc. Immediate start Top class Free accommodation Free Flights Free food free healthcare What we are looking for A Head Chef with past experience and knowledge of authentic Italian regional cuisine Its preferred a Sous Chef or Head Chef with experience within the Big Mamma Group, Padella, Bancone, Lina Stores or Murano Someone confident speaking in public, leading tastings, hosting VIPs, and representing the restaurant in media and events. Be comfortable appearing on social media, filming content, explaining dishes, and supporting the brand presence. Be a genuine host someone warm, present on the floor, and capable of building long-term relationships with key guests. TPBN1_UKCT

The Mission: Before Beauty Pie, if you wanted really great beauty products, you had to pay hugely inflated luxury beauty prices. But not any more. We make our exceptional, high-performance products in the same labs as other high-end beauty brands (in France, Switzerland, Italy, Germany, Japan, Korea, etc) - and sell them for a lot less than youd pay elsewhere. Because we believe everyone should have access to the very best in beauty - and get a bigger piece of the Beauty Pie. The Role: We are seeking a sophisticated and high-energy Assistant Manager to spearhead our presence within one of Londons most iconic heritage department stores for a 12m FTC. As we enter our luxury retail era, you will be the face of our brand, bridging the gap between our digital roots and a world-class physical shopping experience. Stationed at the heart of Londons beauty scene, you will lead a specialist team to "move the dial" on performance and prestige. This is not just a leadership role; it is a brand ambassadorship. You will provide bespoke cosmetic and skincare expertise to our members, ensuring our unique membership model is communicated with clarity and passion. Key Responsibilities: Organise daily concession operations with excellence, including meticulous stock management and performance reporting. Advise a team of Beauty Experts, delegating tasks effectively while fostering a high-performance culture. Manage a team of Beauty Experts, inclusive of reviews and appraisals, development and rota management. Oversee the achievement of daily targets and KPIs, using data-driven insights to optimise sales and conversion. Promote new in store incentives, from initiation rollout to reporting, ensuring head office receives critical feedback needed to scale successful pilots. Deliver a "Member-First" Experience. Setting a standard that differentiates us from traditional beauty brands, ensuring every interaction is personalised and unbiased. Provide expert, professional advice across both skincare and colour cosmetics, tailored to the individual needs of current and future members. Partner with the Social Media team to leverage in-store storytelling and digital content creation as a key driver for membership growth and commercial targets Confidently navigate a fast-paced, dynamic retail environment with composure, pivoting strategies quickly to meet changing floor demands. Embody the Beauty Pie values, acting as a true champion of our mission to disrupt the luxury beauty industry. What You Will Bring: Experience supervising high-end retail concession, preferably within the beauty sector. Ability to confidently report and translate floor data into actionable insights regarding KPIs and sales trends. Experience leading, managing and coaching teams of excellence. Proven experience managing daily operations of a concession. Provide an uncompromising eye for visual merchandising and housekeeping standards to ensure the concession remains "luxury-ready" at all times. Bring a track record of consistently meeting and exceeding commercial targets through a service-led sales approach. Deliver technical artistry within a retail setting. Bringing a deep understanding of skincare ingredients and application. An understanding of the membership-based retail model and the ability to articulate its value proposition to a discerning clientele. Your piece of the beauty pie: Beauty Pie Membership & Staff discount Store Employee Discount Commission Scheme Life assurance Pension Holidays TPBN1_UKTJ

Junior Sous Omakase Chef LUNA- Los Mochis London City LUNA Omakase is seeking an exceptional Omakase Chef to join our immersive dining experience within Los Mochis London City. LUNA celebrates the art of Sosaku-style Edomae cuisine, where each dish is a tribute to the seasons finest ingredients. Our chefs skilfully blend time-honoured Edomae techniques ageing, curing, and marinating with creative expression, introducing refined elements that awaken the senses. As an Omakase Chef, you will play a leading role in delivering an intimate, seamless dining journey, working with the highest quality ingredients to create precise, elegant, and thoughtful dishes while engaging directly with guests. About LUNA With just 12 seats, LUNA offers a refined and deeply personal culinary journey where tradition meets innovation, led by Executive Head Chef Leonard Tanyag. Our 12-course menu follows the rhythm of the moon birth, growth, change, and renewal. As the lunar cycle shifts, so does our menu, evolving with the seasons, ingredients, and inspiration. No two experiences are ever the same. Key Responsibilities Lead and execute the Omakase service, delivering a refined, story-driven tasting menu with confidence and precision. Work closely with the Executive Head Chef to develop, evolve, and execute seasonal menus aligned with LUNAs philosophy. Prepare and present dishes with exceptional technique, balance, and attention to detail in an open-kitchen setting. Demonstrate mastery of traditional and modern Japanese culinary techniques while embracing innovation and creativity. Handle the finest seasonal and premium ingredients with respect, ensuring minimal waste and maximum flavour. Engage with guests throughout the dining experience, sharing knowledge, inspiration, and storytelling behind each course. Maintain impeccable mise en place, cleanliness, and organisation at all times. Uphold the highest standards of food hygiene, health, and safety, ensuring excellence across every service. Requirements & Skills Proven experience as an Omakase Chef or senior-level chef within a high-end Japanese or Omakase restaurant. Strong understanding of Japanese cuisine, ingredients, techniques, and traditions, with a deep passion for Omakase dining. Exceptional knife skills and a refined approach to precision, balance, and plating. Experience working in intimate, high-intensity kitchens with a strong focus on personalised guest interaction. Calm, composed, and disciplined approach in a live, open-kitchen environment. Deep respect for seasonality, sustainability, and ingredient integrity. Benefits Include Private medical insurance after probation. Study support scheme for career development. Exclusive dining discounts within the group. Free meals while on duty. People-focused culture with a strong emphasis on growth and development. Opportunities for career progression within an expanding hospitality group. An immersive and inspiring work environment alongside world-class culinary professionals. If you are a passionate, disciplined, and detail-driven Omakase Chef with a deep respect for Japanese culinary artistry, we invite you to join LUNA at Los Mochis City and be part of an extraordinary Omakase journey. Los Mochis is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or any other legally protected status. TPBN1_UKCT

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Join a team that thrives on collaboration and data storytelling to make meaningful business impact.

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