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The Castle, Harrow-on-the-Hill is looking for an Assistant General Manager to help lead our team. We serve a menu of fresh, seasonal dishes made from quality ingredients. Our food is unpretentious, rustic, accessible but made with love, care & attention to detail. Alongside this we have a carefully curated list fine wines, craft beers, artisan spirits, bespoke cocktails & a fantastic reputation for cask ale. Good, old fashioned hospitality is at the centre of everything we do. You will be required to assist with all aspects of the day to day running of the pub, with full site responsibility in the absence of the GM. You will be a key voice in strategic planning & development as this historic pub enters a new era. You will be given the opportunity to have real autonomy over the aspects of the business you feel most passionate about. This is a full time position, working a rota of 48 hours per week. We offer an initial package of up to 36k for the right candidate, based on experience. There will be a performance related bonus scheme attached as we want you to share in the success of the business. We have ambitions to expand the business so there will be opportunities to grow with us. Job Types: Full-time, Permanent Pay: £32,000.00-£36,000.00 per year Additional pay: Bonus scheme Benefits: Company pension Discounted or free food Employee discount Experience: Bar management: 3 years (preferred) Hospitality: 5 years (preferred)

Job Title: Floor Manager Company: TAS Foods Enfield LTD T/A German Doner Kebab Personal Skills: The ideal candidate for this role will possess: Strong written and verbal communication skills A positive attitude, flexibility, and enthusiasm for meeting and engaging with people Leadership qualities with the ability to motivate and train team members Proven problem-solving skills and the ability to work independently Employee Benefits: Discounted purchases with TAS Foods Enfield Ltd A supportive and excellent working environment Opportunities for growth and advancement within the company Role Details: Position Type: Full-time Work Environment: Friendly, professional team Training & Development: Opportunities for further training and self-development Operating Hours: Monday to Sunday Salary: £30,000 - £40,000 per annum Hours: 37.5 hours per week Main Responsibilities: As a Floor Manager, your responsibilities will include: Overseeing and managing the Front of House area to ensure high service standards Ensuring guest satisfaction by maintaining consistent, excellent customer service Addressing guest complaints promptly and taking effective action to resolve any issues Ensuring product quality meets company standards Organising and managing the responsibilities of Front of House team members for optimum team and guest satisfaction Leading and training team members through structured, well-organised training to ensure exceptional guest experiences Taking ownership of upselling and maintaining guest care to drive store sales and profits Fostering a cheerful, professional environment that encourages guest loyalty and return visits Qualifications and Experience: At least 1 year experience in a similar role, ideally within the food or hospitality industry Demonstrated ability to lead and train a team effectively Why TAS Foods Enfield LTD? Joining TAS Foods Enfield LTD as a Floor Manager means becoming part of a professional and dynamic environment. With the support of experienced team members, you will have the opportunity to make a significant impact on the success of German Doner Kebab. If you're ready for the challenge, this role promises fulfilling personal and professional achievements. Application Process: To apply, send your CV Please note that if we do not contact you within 10 working days, it may be that your application will not be pursued further at this time. However, we will retain your details for future suitable opportunities. Job Type: Full-time Pay: £30,000.00 - £40,000.00 per year Location: In person Application Deadline: 10/11/2024

Job Title: Floor Manager Company: TAS Foods LTD T/A German Doner Kebab Personal Skills: The ideal candidate for this role will possess: Strong written and verbal communication skills A positive attitude, flexibility, and enthusiasm for meeting and engaging with people Leadership qualities with the ability to motivate and train team members Proven problem-solving skills and the ability to work independently Employee Benefits: Discounted purchases with TAS Foods Ltd A supportive and excellent working environment Opportunities for growth and advancement within the company Role Details: Position Type: Full-time Work Environment: Friendly, professional team Training & Development: Opportunities for further training and self-development Operating Hours: Monday to Sunday Salary: £30,000 - £40,000 per annum Hours: 37.5 hours per week Main Responsibilities: As a Floor Manager, your responsibilities will include: Overseeing and managing the Front of House area to ensure high service standards Ensuring guest satisfaction by maintaining consistent, excellent customer service Addressing guest complaints promptly and taking effective action to resolve any issues Ensuring product quality meets company standards Organising and managing the responsibilities of Front of House team members for optimum team and guest satisfaction Leading and training team members through structured, well-organised training to ensure exceptional guest experiences Taking ownership of upselling and maintaining guest care to drive store sales and profits Fostering a cheerful, professional environment that encourages guest loyalty and return visits Qualifications and Experience: At least 1 year experience in a similar role, ideally within the food or hospitality industry Demonstrated ability to lead and train a team effectively Why TAS Foods LTD? Joining TAS Foods LTD as a Floor Manager means becoming part of a professional and dynamic environment. With the support of experienced team members, you will have the opportunity to make a significant impact on the success of German Doner Kebab. If you're ready for the challenge, this role promises fulfilling personal and professional achievements. Application Process: To apply, send your CV Please note that if we do not contact you within 10 working days, it may be that your application will not be pursued further at this time. However, we will retain your details for future suitable opportunities. Job Type: Full-time Pay: £30,000.00 - £40,000.00 per year Location: In person Application Deadline: 10/11/2024

Key Responsibilities: Team Supervision & Training: Recruit, train, and manage customer service staff in both the post office and retail sections. Foster a customer-first environment to maintain high standards of service. Customer Service Excellence: Ensure all customers experience friendly, accurate, and efficient service from greeting to checkout. Address escalated inquiries and customer concerns with professionalism and empathy. Operational Management: Post Office: Oversee mail and package processing, ensuring accuracy and compliance with postal guidelines. Training will be provided on all post office procedures. Retail Supermarket: Supervise cashier operations, merchandising, and inventory levels, ensuring the store is organized, stocked, and visually appealing. Sales & Customer Retention: Develop strategies to enhance customer satisfaction, loyalty, and retention. Identify opportunities for upselling and promoting additional products and services. Process Optimization: Identify and implement improvements in customer service processes across both post office and retail functions, focusing on efficiency and reducing wait times. Safety & Compliance: Ensure adherence to company policies and regulatory requirements, including cash handling, security protocols, and health and safety standards. Reporting & Analytics: Monitor and report on customer service performance, analyzing data to identify trends and inform decision-making. Qualifications: Experience: 2-4+ years in a management or supervisory role in customer service, ideally within a retail or related field. (No prior post office experience is required; full training will be provided.) Education: High school diploma or equivalent (Bachelor’s degree in Business or related field is a plus). Skills: Strong leadership and team management skills Excellent communication and interpersonal abilities Organized, detail-oriented, and efficient Proficiency with point-of-sale (POS) systems and customer service technology Conflict resolution and problem-solving capabilities Personal Attributes: Customer-focused and passionate about delivering high-quality service Calm and professional under pressure, able to manage a busy environment Adaptable and quick to learn new processes and procedures Benefits: Competitive salary Employee discounts in-store Health and wellness benefits Paid time off and holidays Opportunities for training and career development About VY Trader LTD: At VY Trader LTD, we are dedicated to enhancing your everyday life with a diverse range of quality products. Operating across multiple sectors, we’ve built a reputation for delivering value, convenience, and customer satisfaction. Whether you’re shopping for household essentials, premium stationery, or stylish homewares, we strive to offer you the very best in every category. Equal Opportunity Employer VY Trader LTD is an equal opportunity employer, committed to fostering an inclusive and welcoming workplace for all team members. Application Instructions: To apply, please submit your resume and a cover letter detailing your relevant management experience and interest in the role. This description reflects the essence of VY Trader LTD, aligning with your brand’s commitment to quality and customer satisfaction across sectors. Job Type: Full-time Pay: £33,000.00-£39,000.00 per year Benefits: Company pension Employee discount Store discount UK visa sponsorship Schedule: 10 hour shift 12 hour shift Every weekend Flexitime Weekend availability Work Location: In person Expected start date: 02/01/2025

Follow up on orders received from customers , prepare quotation, place orders, check deliveries