Customer Account Manager
3 days ago
Preston
Customer Account Manager - Retailers Up to £40,000 - £43,000 depending on experience On site role in Preston 7.30am - 3.30pm - Monday to Friday About our Client A successful fresh produce business supplying high-quality salads and vegetables to major UK retailers, food service providers, and international markets. The Role We are seeking a Customer Account Manager to grow and maintain strong relationships with our customers while ensuring they receive high-quality products and services. This role will involve working alongside procurement, NPD, technical and production teams in house. Key responsibilities • Manage day-to-day activities of assigned customer accounts and serve as the primary point of contact., • Develop and maintain long-term customer relationships, ensuring timely delivery of products and services., • Generate sales opportunities, including upselling and cross-selling, and identify growth opportunities with existing clients., • Forecast and track client account metrics to support business planning and decision-making., • Coordinate with colleagues and the sales team to ensure consistent service and pursue new client opportunities., • Oversee procurement, inventory management, and supplier relations, including contract negotiations., • Support new product development (NPD), promotions, merchandising, and packaging initiatives., • Conduct category reviews with customers, analysing market, consumer, and food trends., • Prepare budgets, cost analyses, reports, and undertake ad-hoc tasks; ability to travel UK and internationally as required. Candidate Profile • Minimum 2 years’ experience in a similar role with a professional attitude and appearance., • Excellent verbal and written communication skills., • Strong organisational skills and attention to detail, with the ability to set and manage expectations., • Self-motivated, able to work independently, and a collaborative team player., • Positive, can-do attitude with enthusiasm for driving change., • Ability to build rapport and maintain trust with colleagues at all levels., • Proficient in Microsoft Office (Word, Excel, PowerPoint) and capable of producing reports in Excel., • Fluent in English and willing to develop skills and enhance individual knowledge.