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- Handling and resolving customer complaints in a professional and empathetic manner. - Processing customer requests (service tasks, consumable orders, installations) in the shortest and most efficient way. - Develops and implements policies and procedures to deal effectively with customer requirements and complaints. - co-ordinates and controls the work of those within customer services departments. - discusses customer responses with other managers with a view to improving the product or service provided. - plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
We are a leading provider of life support and other training programmes to the healthcare sector across the UK. We are looking for an individual to support the day-to-day services at our office in Archway, London. This is a fast paced and varied role covering all the back-office functions of our national business model. The successful candidate will gain invaluable experience in general admin, finance and our operational processes. You will get on the job training and mentorship, the opportunity to gain and grow across the various functions. This will include (and is not limited to): Work collaboratively within own team and externally in delivering the wider business development strategy Ensure enquiries are received and managed to a high standard Enhance the efficiency and quality of support and service provision by role modelling; working autonomously and within the team Ensure adequate secretarial support for the Executive Chairman, Chief Executive Officer & Board of Directors. Support the wider team to undertake operational responsibility for preparing key aspects of bids and tenders as required by the Chief Executive Officer Duties and responsibilities Administration · Manage and prioritise administration workload and deliver on agreed administration targets and objectives with support and supervision · Adhere to organisational administration processes to support the effective delivery of a high level of service delivery · Receive and manage enquiries in writing, on the telephone and in person to a high standard · Perform general office duties such as answering phones, greeting visitors, and responding to emails · Enhance the efficiency and quality of support and service provision by working autonomously and within the team · Secretarial support for the Executive Chairman, Chief Executive Officer & Board of Directors Business Development · Support the Business Development & Support Services Manager with implementing new marketing strategies and projects · Support the Business Development & Support Services Manager with tender processes for both new and current clients. · Be aware and mindful of competitors and new channels of selling / opportunities · Support the maintenance and updating of the Company’s website and social media platforms · Support the development of marketing material as directed by the Business Development and Support Service Manager · Support the Company with the implementation of new services, products and verticals · Work collaboratively within own team and externally in delivering the wider business development strategy Operations/Logistics · Planning and implementation of equipment movement · Organise and maintain an accurate database of instructor allocations · Utilise the organisations Training Management System to record and support the operations/logistics function; resource management, scheduling, reporting, and forecasting Self-management · Manage and prioritise workload and deliver on agreed targets and objectives · Be pleasant and courteous at all times whilst maintaining the core values · To represent the company professionally at all times · Have a flexible approach to working patterns Other · Be willing to work flexibly including weekends · Be prepared to attend meetings and training outside of normal hours. · Be prepared to travel in undertaking role · To be aware of and adhere to: o All company policies and procedures o Section 7 and 8 of the Health and Safety at Work Act o GDPR (2019) o Other relevant legislation and agreed practice/policy The Company has an Equal Opportunities Policy and specific regard should be taken of its content in relation to the treatment of employees or potential employees. The successful candidate will be enthusiastic, with a good level or written and spoken English, able to work autonomously, computer literate and most importantly willing to learn new skills and processes. They must be able to take direction and be able to escalate issues comfortably. We offer a salary sacrifice pension scheme, occupational sick scheme, critical illness cover, death in service benefit, 28 days annual leave plus bank holidays, professional development opportunities and access to our Employee Managed Incentive share scheme. Job Type: Full-time Pay: £25,643 per year Benefits: Casual dress Company pension Sick pay Transport links Schedule: Monday to Friday Overtime Supplemental pay types: Bonus scheme Experience: Administration: 2 years (required) description. Close Done
Dreaming of a career where you can blend your passion for the arts with community engagement? Look no further! SCRUM Theatre is seeking a highly organised and proactive Venue Manager to oversee the maintenance, operations, and safety of our new premises in Hammersmith and build relationships with communities who are underrepresented in the arts. The Venue Manager will play a pivotal role in fostering connections with local community groups in Hammersmith, as well as artists across London. They will also ensure the smooth functioning of all facilities and operations in the building, oversee all security and safety protocols, and manage relationships with stakeholders associated with the building. You’ll also be a key member of SCRUM’s democratic collective of theatremakers, as we build an exciting new theatre company and charity focused on making better theatre in better ways for the future. Individuals who may not yet have experience in the theatre industry are welcome to apply. We have secured a two-year ‘meanwhile’ lease on a premises comprising 4 large rehearsal rooms, two performance spaces, and a shared co-working space. This position is initially contracted for 3 months, with the aim of transitioning into a long-term role within the charity. The Venue Manager will work 3-5 days a week for the first month to help turn an empty space into a vibrant arts hub. Following that, you will work 2-3 days per week to oversee running and maintenance of the building after we open to the public, as well as acting as point person for our booking system, managed in collaboration with Theatre Deli. The total salary over 3 months will range between £4200 and £6600, as well as monthly bonuses of £112.50. (For more info, see "About SCRUM's pay structure" below.) About SCRUM Theatre SCRUM Theatre is a year-old CIO committed to pioneering better standards for making theatre at a time of crisis in the industry, as well as providing free-to-access arts training for under-served communities. We’re a group of 9 interdisciplinary artists, trained at leading theatre schools all over the world, including the Yale School of Drama, École Jacques Lecoq, and Bristol Old Vic Theatre School, with experience in theatre, film and television. We’re championed by an expert team of the country’s leading theatre-makers, including Adrian Lester, Nicholas Hytner, Lyndsey Turner, Declan Donnellan, and Nick Ormerod. Projects in the upcoming year include: - Transforming an empty building in London into a pop-up theatre training hub for developing artists, with a 50-session programme across the year - Touring "Twelfth Night" to community venues in postcodes identified by DCMS and ACE as under-funded for the arts - Delivering our workshops for young artists in each of the communities we visit - Delivering live and digital resources to schools in these target postcodes About SCRUM's pay structure All SCRUM staff are paid the same day rate of £150p/d. Certain roles involve taking responsibility for the charity's KPIs, therefore to reflect the higher level of labour involved, those roles receive a fixed ‘Accountability Bonus’ at the end of each month. These bonuses are taken from a pool allocated by the Board, agreed together by the collective, and reviewed by the collective on a quarterly basis. Job Requirements We are looking for individuals who have one or more of the following qualifications: - Proven experience in facilities management or a related field, with a strong understanding of building systems and maintenance best practices. - Bachelor's degree in Facilities Management, Business Administration, or related field. In addition, our Venue Manager should ideally have: - Experience in managing accessible spaces, or a willingness to learn and adapt to support individuals with accessibility needs. - Experience working with community groups or arts outreach programmes, or a genuine interest in engaging with under-served and under-represented communities. - An appreciation for the mission and charitable objectives of SCRUM. - A keenness for collaboration and a desire to work within a collective. - Good organisational and time management skills, with an eagerness to develop these further and the ability to manage multiple tasks simultaneously. - Good communication and interpersonal skills, with a readiness to engage effectively with various stakeholders, including staff, tenants, vendors, etc. - An awareness of relevant building regulations and a willingness to learn about compliance standards, including health and safety regulations. - An up-to-date DBS Certificate. The following would be desirable: - Familiarity with the UK theatre industry - Familiarity with Google Workspace - Resident in the Borough of Hammersmith and Fulham - An ability to communicate specialist information in an accessible way to individuals with less expertise Job Responsibilities In the 3-month period of the contract, you will: - Develop and manage relationships with artists and groups from the local community and the Greater London area, with a particular focus on demographics who are under-represented in the theatre. - Oversee the day-to-day operations and maintenance of the building, including plumbing, electrical, and security systems. - Develop and implement maintenance schedules to ensure the cleanliness, safety, and functionality of the building and its facilities. - Coordinate with external hirers and contractors for repairs, renovations, and maintenance projects. - Liaise with landlords to address building-related issues and ensure compliance with lease agreements. - Conduct regular inspections to identify and address any maintenance or safety concerns. - Manage building security protocols, including access control systems, surveillance cameras, and alarm systems. - Maintain accurate records of maintenance activities, inspections, and repairs. - Develop and manage the building's operating budget, including forecasting expenses and identifying cost-saving opportunities. - Collaborate with others in SCRUM to ensure that the building meets the needs of staff, tenants, and visitors. - Respond to emergencies and address any issues that may arise outside of regular business hours. - Stay informed about relevant regulations and compliance standards related to building operations and safety. - Arranging front desk staffing and appropriate training for your team. Following the end of the 3-month contract, the Company Artists and Board of Trustees will review the success of the Venue Manager’s projects, and the Venue Manager will give feedback to the Company and Board about their experience in the role, constructive criticisms of the organisation, and plans for how to shape the role in future. Should the Venue Manager, Board, and Company Artists all agree, an extended contract will be offered and the position will transition into a long-term role. How to apply We are interested in applicants from a wide variety of life experiences and skills to join our team. We especially encourage applications from candidates who identify as Global Majority, disabled, and/or LGBTQIA+. To apply, please provide a CV along with a page-length cover letter which details your fit for SCRUM’s values. We also welcome video or audio applications of no more than 5 minutes in length, or any alternative formats that would be more accessible to you. Please note the closing date for applications is Monday 29th April 2024.
Flexographic Printer Normanton PERMANENT £32k - £34k Our client based in the Normanton area, have an immediate requirement to recruit 2 well versed Flexographic Printers to join their team. Duties Include: - Produce products to the required quality standards whilst maintaining non-negotiable H&S standards. - Ensure all jobs are printed accurately and to customers’ specifications as set out on Works Docket / Instructions - Ensure the appropriate quality checks are carried out in accordance with quality and standards operating procedures and any defects or incorrect print is appropriately documented, flagged and recorded on the company’s systems. - Ensure that maximum out-puts and efficiencies are achieved during the shift in line with the Shift Manager’s guidance and departmental / business KPIs. - Ensure all documentation is signed off and completed in line with company’s procedures. - Maintain and clean down the machine in line with usage. - Ensure an efficient handover to the following shift to ensure smooth continuous production of jobs. - Ensure that all health, safety, environmental, quality and hygiene policies required by the company are adhered to by you at all times - Ensuring that the area, equipment and machinery are kept clean and tidy and in accordance with the relevant procedures during shift. - Report machine breakdowns to the Shift Manager / Co-ordinator as soon as possible after they occur whilst striving to ensure minimum disruption to the team. - Assist in the general preventative maintenance of the machine. The successful candidates will be able to demonstrate a solid background within the print industry. This is a permanent role where you will be expected to work the following shift pattern: Week 1 - Wednesday, Thursday and Friday DAYS ( 6am - 6pm ) Week 2 - Monday, Tuesday and Wednesday NIGHTS (6pm - 6am ) Week 3 - Monday & Tuesday DAYS, Wednesday OFF, Thursday and Friday Nights In return you can expect a starting salary of £32k rising to £34k after the completion of a 6 month probation. This vacancy is being advertised by AMF Recruitment Ltd, a specialist recruitment business supporting the manufacturing industry.
Job Title: Graduate Solutions Consultant (Management Consulting) Location: Manchester (City Centre) Type: Onsite Sector: Fintech Startup Reporting Line: Directly to the Chief Customer Officer and Co-Founder Join an innovative fintech startup located in the heart of Manchester! The client is a dynamic team dedicated to revolutionizing the financial technology landscape. Their mission is to develop cutting-edge solutions that simplify complex financial processes, making them accessible and efficient for businesses of all sizes. The Solutions Consultant / Business Analyst will play a crucial role in analyzing client processes and identifying how the technologies can be most effectively deployed to meet their needs. This position is ideal for a highly analytical individual with outstanding communication skills, who thrives on building relationships and presenting strategic solutions across organizational levels. What You´ll Do: - Researching key new target markets to: 1. Understand key challenges and opportunities where the client can drive growth, operational efficiencies and enhanced risk control through its Verified Identity Messaging products. 2. Clearly define Ideal Customer Profiles. 3. Identify target enterprise accounts and contacts and the specific strategic, goals, interests and motivations. - Analyse complex operations within enterprise prospects - Create high-quality, professional, in-depth, bespoke deliverables such as: 1. Account research papers 2. Market research papers 3. Proposal documents including: Operational designs (current state and future state). High-level project plans. Business case - Build strong relationships with stakeholders across prospect accounts and at all levels from on-the-ground operators to C-suite executives - Provide a day-to-day contact point for prospect queries - Maintain up-to-date and clear account plans - Configure SaaS sales tools used by the client to support marketing campaigns including: 1. Defining workflows 2. Shaping content/briefs 3. Analysing and reporting on performance and continuous improvement. What it Takes: - Strong analytical skills – proven ability to quickly consume and assess new information and apply existing knowledge and problem-solving skills to clearly articulate opportunities and solutions. - Top STEM/business degree and/or experience working in an analytical role for a top-tier technology, finance or management consultancy business. - Verbal communication – be able to communicate verbally over the phone, in video calls and in person, both 1:1 and within meetings, clearly and professionally with people at all levels of an organisation. Strong listening and empathy skills to ensure strong relationships can be built. - Exceptional written communication – be able to clearly and concisely create written content which is presented professionally. Examples provided within the application are appreciated. - Driven self-starter – be able to operate and be inspired by a fast-changing environment with limited guidance and formal procedure. Take accountability for finding solutions to problems, whilst remaining focussed on delivering against goals. We want someone who backs their own abilities, whilst working effectively as part of a team, with the potential to grow with the business. If you're ready to make a significant impact in a fast-growing company, we encourage you to apply and join us on this exciting journey. Contact: Kate Prescott-Eckardt
We are seeking a friendly and organized Optical Receptionist to join our team. The Optical Receptionist will be responsible for greeting patients, scheduling appointments, managing phone calls, and assisting with administrative tasks. The ideal candidate should have excellent communication skills, attention to detail, and a passion for delivering outstanding customer service. Responsibilities: Greet patients in a warm and professional manner and assist them with check-in procedures Schedule appointments and confirm patient appointments via phone or email Answer phone calls and respond to inquiries from patients, doctors, and other staff members Verify insurance coverage and collect co-payments or payments for services rendered Maintain patient records and ensure accuracy of information in electronic health records (EHR) system Assist with administrative tasks, including filing, faxing, and scanning documents Keep reception area clean and organized and ensure that all necessary forms and supplies are readily available Requirements: Previous experience in a medical or optical office setting preferred Excellent customer service and communication skills Strong organizational skills and attention to detail Proficiency in computer skills, including Microsoft Office and electronic health records (EHR) systems Ability to multitask and work efficiently in a fast-paced environment Knowledge of vision insurance plans and medical terminology is a plus Benefits: Competitive salary and opportunities for advancement Comprehensive benefits package, including health insurance and retirement plans (for full-time employees) Paid time off and holiday pay Continuing education opportunities and training Positive and supportive work environment
Looking for a talented Sous chef £38,000 - £40,000 yearly Bi-weekly pay period We are looking for a stand out Sous chef that is able to lead, motivate and inspire his team. Brother Marcus is an upper casual restaurant group with sites in Angel, Spitalfields and Borough serving Eastern Mediterranean food. Open 7 days a week, Brother Marcus has a strong Brunch concept during the day with a friendly sharing plate menu in the evening in a relaxed and friendly setting. The food and drink focus on flavours from the Eastern Mediterranean region bringing fresh, seasonal ingredients to give our guests. We we are looking for a talented and supportive Sous chef Main responsibilities: - Main support to the Head chef and leading member of the the kitchen management team. - Provide hands on assistance and training to the chefs - Promote brand standards and set a professional example. - Brief the team before each service to set priorities and focus - Interact with all individuals in the restaurant. - Adhere to quality and stock control standards. - Promote positive culture and adhere to labour controls - To help co-ordinate all business activities as appropriate.
📢 Job Opportunity: Experienced Barista at Bloomsbury Coffee Co 🍵☕ Are you a passionate and skilled barista looking for an exciting opportunity? Join the team at Bloomsbury Coffee Co, a renowned café in the heart of town! We're seeking an experienced barista to deliver exceptional coffee experiences to our valued customers. Position: Experienced Barista Company: Bloomsbury Coffee Co Location: [Russell square] Salary: £11-13per hour Responsibilities: - Prepare and serve a variety of coffee beverages with precision and attention to detail. - Ensure consistent quality by following established recipes and brewing techniques. - Expertly operate espresso machines, grinders, and other coffee-related equipment. - Offer excellent customer service, taking orders and providing beverage recommendations. - Maintain cleanliness and hygiene standards in the work area. - Collaborate with the team to ensure efficient workflow and a welcoming atmosphere. - Stay updated on coffee trends, techniques, and product knowledge. Requirements: - Previous experience as a barista, ideally in a fast-paced environment. - Proficiency in various brewing methods, latte art, and coffee preparation techniques. - Strong knowledge of coffee beans, origins, flavors, and roasting processes. - Exceptional customer service skills with the ability to engage and educate customers. - Excellent communication and teamwork abilities. - Detail-oriented, with the ability to multitask and prioritize in a busy environment. - A passion for coffee and a desire to deliver a memorable experience to every customer. Benefits: - Competitive hourly rate of £11-£13, with potential for growth and progression. - Opportunity to work in a vibrant and well-established café with a strong reputation. - Access to ongoing training and development to enhance your coffee expertise. - Enjoyment of a friendly and supportive work environment. - Be part of a team that values quality, innovation, and customer satisfaction.
Supervise and manage day-to-day office operations, including facilities management, maintenance, and supplies procurement. Ensure a clean, safe, and well-organized work environment for employees and visitors. Provide administrative assistance to executives and department heads, including calendar management, travel arrangements, and correspondence. Coordinate meetings, conferences, and special events, handling logistics and preparations as required. Serve as a central point of contact for interdepartmental communication and coordination, fostering collaboration and information sharing. Streamline workflows and processes to improve operational efficiency and effectiveness. Manage human and material resources effectively, including budgeting, forecasting, and resource allocation. Oversee vendor relationships and contracts, negotiating favorable terms and ensuring compliance with service agreements.
As an Business Support Manager the candidate is required to co-ordinate or assists the internal department in order to ensure smooth running of business. Entry requirements of this job: Entry will usually require GCSEs/S grades but if possible with other academic qualifications and/or relevant experience is also acceptable. However previous experience of similar work is preferred. Tasks required by this job include: • Oversee day-to-day office operations, ensuring a well-organized and efficient workplace. • Manage office supplies, equipment, and maintenance to ensure uninterrupted operations. • Maintain office records and documentation, both physical and electronic. • To co – ordinate with the team and ensure smooth running of business. • To prepare and maintain staff files • Ensure compliance with all relevant regulations and company policies • Coordinate with the repair team to schedule customer appointments and vehicle repair/maintenance services. • Maintain accurate and up-to-date records of appointments, service history, and customer details
You would be responsible for ensuring that restaurant operations are run smoothly and effectively at all times and will support the General Manager is their weekly management task (compliance, ordering, rota scheduling, opening/closing, stocktake, etc). This is a very hands-on job managing Front of House. Successful applicants will: -Have at least one year of verifiable experience as Assistant Manager in restaurants with turnover of at least £20,000 per week. -Able to lead a team with confidence and authority and create a culture of high performance, passion and engagement. -Be able to share evidence of driving restaurant’s sales and outstanding service. -Be fully hands-on and be prepared to work during our key services, mainly evening and weekends. In addition to a generous salary we also offer: -Training and development in several areas, including leadership and business. -A very generous bonus scheme and other non-monetary benefits and rewards -Discounts across our other sister restaurants and retail businesses -To listen to you, to get you involved and respect and celebrate your uniqueness
The responsibilities includes: Discusses business methods, products or services and targets customer group with employer or client in order to identify marketing requirements. Establishes an appropriate quantitative and qualitative market research methodology and prepares proposals outlining programmes of work and details of costs. Collates and interprets findings of market research and presents results to clients. Briefs advertising team on client requirements and monitors the progress of advertising campaigns. Help to define and promote the unique profile of the firm in the market, as being both international and independent Provide strategic BD advice to law firm leadership, practice groups, and partners focused on expanding relationships with existing clients, generating new business leads, and developing new projects and initiatives Align practices and offices and bring them closer together through defining and co-ordinating BD activities Assist practice groups and partners in the development and implementation of BD plans, and in tracking progress against objectives Understand key developments that shape the clients’ industries and the legal profession and share insights internally Manage the development of client-specific pitch materials Plan and support business development events, including seminars, webinars, and dinners Develop marketing and external communications programmes Manage and coordinate the firm’s website, newsletters, brochures, and other external communication channels Oversee and assist with the production of marketing materials Skills required: Multiple years of experience in business development and previous law firm experience is highly desirable. English native or excellent command of English, urdu, Punjabi and hindi Strategic thinker; team player; problem solver and results driven Highly organised with a keen attention to detail Able to manage multiple tasks and projects concurrently Excellent communication and interpersonal skills Experience with — and a strong understanding of — legal marketing and advertising Ability to provide consistent and high-quality work under tight deadlines We required 2 candidates for this job title
Purpose of the role: To be responsible for shaping and delivering the residential home’s Statement of Purpose and managing the team to achieve the same. To provide high quality care services that supports the needs of children and young people, to be an advocate for their well-being and to provide strong, motivational leadership to the team. Duties and responsibilities: 1. To manage a residential home and ensure the efficient operation of the service in accordance with the relevant legislation, procedures, policies and the Statement of Purpose for the home. 2. Responsibility for safeguarding and promoting individual rights, providing good quality care which is free from oppression and where differences are respected and valued. 3. To produce a development plan for the service that ensures the delivery of high quality, clinically informed practice. 4. To support adults to achieve the highest standards of care for the children and young people. 5. To co-ordinate and monitor casework and administrative functions of the home and evaluate standards of performance. 6. To assist and supervise in the continual assessment of the needs of the children and young people and to identify and prepare specific development plans to ensure the most appropriate service provision. 7. To be involved in recruitment of the team including vetting, interviewing and inducting new employees. 8. To contribute to a comprehensive team training and development programme to enable the service to have available all necessary skills and levels of expertise to meet the needs of the young people. 9. Maintain individual standards through continuous professional development, including keeping a record. 10. Support the team to ensure longevity and good organisation retention. 11. To contribute to the development of appropriate relationships with and between adults, young people and other stakeholders. 12. Liaise with the various internal and external multi-disciplinary teams and commissioning authorities to ensure that the care needs of new and existing children and young people are met. 13. To chair meetings, reviews and discussions as necessary. 14. To ensure at all times that professional ethics and behaviour are demonstrated by all adults at all times. Actively co-ordinate the service provision and be a focal point for support, advice and coaching to all adultswithin the Home. 15. To assist in the management, appraisal, supervision and support of all the residential team. 16. To organise duty rotas in order to ensure that the needs of the young people are always met. 17. To ensure that the company's financial and administrative procedures are adhered to and to work within a set budget. 18. Ensure all professional practice and medication processes within the home are conducted in line with legislation. 19. To work with other managers to ensure that all adultswork together and with others towards meeting the emotional and physical needs of the young people and planning for positive outcomes. 20. To be accountable and take responsibility for liaising with regulatory organisations in relation to the way the home is managed. 21. Register with the regulator and uphold requirements and condition of this registration. 22. Ensure the all necessary documentation required by regulators is completed to a high standard and be available for inspections, checks or interviews as requested. 23. To promote appropriate and therapeutic relationships between adults and young people and their families, promoting the children and young people's involvement and participation in the day-to-day life of the home. 24. To be part of an on-call system. 25. Maintain a clean and safe environment; ensure that the physical state of the building is maintained to a high standard and that all repair/maintenance problems are dealt with promptly. 26. To participate in a range of corporate and management activities as defined by the Director of Care. 27. Any other such duties as may be required from time to time by the Operational Managers or their authorised representatives. 28. Ensure that safe working practices are employed by all adults at all times in accordance with the Health and Safety at Work legislation. Will co-operate with designated personnel exercising their responsibilities in relation to the Health and Safety at Work Act. This job description is not intended to be a complete list of duties and responsibilities but indicates some of the main areas attached to the post of registered homes manager. This job description may be amended from time to time, to take account of changing trends in social care relevant legislation, together with Employment Law. If there is any part of the above job description which the post holder is unsure of, they must discuss this with their Line Manager at the earliest opportunity.
La Mia Mamma LTD, a fast growing and successful group of Italian restaurants (La Mia Mamma and Made in Italy), is currently looking for a highly motivated and extremely organized Italian speaker Social Media Manager to join the team at its headquarter in Chelsea (King's Road). As the Social Media Coordinator and Content Creator, you will manage how we communicate and look through the La Mia Mamma and Made in Italy restaurants’ social media channels. You’ll be our eyes and ears on the ground to capture content in our locations and manage all social media channels to sustain an engaging audience and increase followers and customers. This role will have a direct impact on our entire social media strategy and take a central role in promoting La Mia Mamma and Made in Italy project. This is a fantastic opportunity for an experienced social media and content coordinator with broad experience in social media management, content creation and copy-writing looking for the next step in their career.` Responsibilities include Social Media Management - alongside the Head of Marketing and Marketing Manager, drive and devise a strong social media strategy that encompasses all social media channels and develops new and existing content pillars - manage the company's social media channels (Instagram, TikTok, Facebook, LinkedIn) with regularly scheduled content in line with the marketing calendar and seasonal events and ensuring content is on brand - create and carefully curate new, engaging, innovative content through strong storytelling and by mastering the tone of voice and personality and ensuring clear call to action to drive audience engagement - be ahead of the trends at all times by researching and suggesting new up-and-coming viral content ideas leading to real-time marketing opportunities - devise new social media marketing campaigns depending on seasonal or product requirements while working with the wider team to brainstorm ideas - community management of our social media accounts by responding in a friendly and timely manner and forwarding questions / requests to the relevant stakeholders - support with monthly reporting on social media analytics. Learn from insights gathered to help define current and future social media strategy. - staying up to date with the latest digital innovations in the industry and amongst our competitors to ensure we stay at the forefront of these Content Creation - Create social media first content, including photos and videos, for all platforms to capture high-quality, platform-specific content - Photo library management to ensure content is named and categorised properly and easily accessible for the wider team - Collaborate and manage on photoshoots for larger campaigns through effective planning Role Requirements - 3 years of experience managing social media and content creation in hospitality or personal social media following focusing on food and drink. - Experience growing an audience and using social media platforms and planning tools - Knowledge of social media platforms with experience in editing Stories, Reels and TikTok videos - Strong Photography and Videography skills with a portfolio of previous experience - Excellent copywriting skills and command of the English language - Highly organised and a self-starter full of ideas, who can work independently - Italian language and/or knowledge of Italian culture. Other Key Skills - Creative, innovative and full of ideas with strong conceptual skills - Warm, friendly and bubbly individual who loves working in a tight-knit team - Have a keen eye for photography and videography, and understand its importance in the food and drink industry respectively - A deep passion for the food and drink industry - Highly motivated and self-driven with an ability to work independently and within a team - Excellent organisational skills, time management and ability to multi-task - Accuracy and attention to detail - Experienced in Microsoft Office Suite and Google Drive Suite - Right to live and work in the UK - Ability to work from our office in Chelsea Monday to Friday.
The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
The job duties and responsibilities includes: · develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within customer services departments; · discusses customer responses with other managers with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc. Assigning new customers to Customer Service Representatives Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction. Support for the rest of the team Attend production meetings, Management meetings, customer specific meetings Support Site Lead via reporting and day to day site activities Working closely with all other departments to ensure smooth and efficient running of the site Present at site audits where required As a Customer Service manager, the skills required are: · Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business. · Excellent understanding of customer service management procedures in the relevant industry. · Proficient knowledge of inventory and inventory controls. · Outstanding communication skills, both written and verbal. · Outstanding leadership, organizational, multitasking, and problem-solving skills. · Available to work extended hours. · Proficiency with customer service management and policies · Excellent problem-solving skills and leadership qualities · Ability to deliver effective feedback, both written and verbal · Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.
We are an independent pub in the heart of Highbury with an emphasis on quality ales, craft beer and friendly service. We’re proud to be the best spot for a pint in the area, with a beautiful beer garden out the back for summer and open fires inside for the winter. What we offer: - Competitive starting wage of £12 p/h - A beautiful working environment with a supportive team - Flexibility over shift patterns for prior commitments - -Discounts with our food partners - -Courses and training for your development in hospitality - The opportunity for progression. If you take pride in your work, we’ll take notice. - A beer after work. You’ve earned it. What we’re looking for: - Bar experience essential. - We need good team players who come to work trying to make the day a success - A positive attitude and eagerness to learn - Excellent customer service skills. We’re all about leaving people smiling. Cheers, Olivia Manager Bank of Friendship
Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. The role of the HR Officer is vital in ensuring a consistent employee experience at CACI. This role supports the two HR Managers with general HR duties, including disciplinary, grievance, absence meetings, DBS/Screening and ensuring our work complements the work within the Business Units and adds value in terms of perception, actions, and communication. As a small team everyone is expected to be hands on and do whatever is required, you will be expected to provide first class support to our internal stakeholders and our employees. CACI operates a hybrid working pattern with a general requirement of three days per week in the office. Job Duties Onboarding: Carry out DBS/Screening processes when due, ensuring that the company is always compliant. Pro-actively seek to mitigate any potential delays in processing candidates / employee files, seek solutions and keep key stakeholders up to date on any delays in the process which may affect the provisional start date. Manage and conduct weekly new starter inductions. Policies and Guidelines: Ensure compliance with UK employment law, regulations, and company policies. Contribute to the formulation of HR policies and procedures, ensuring alignment with CACI values and ethos. You will actively promote corporate policies and cultivate a positive work atmosphere. Drafting routine correspondence and document templates (e.g. forms, letters, checklists, spreadsheets, emails etc) Employee Relations: Collate and analyse key data and present reports in a user-friendly and professional manner. Collate and produce administration packs for cases - investigations, disciplinary, grievances and employment tribunals. Organise meetings in relation to case management - e.g. booking rooms, ensuring that all attendees have the meeting details, sending out invitations, sending out administration packs. Advise on procedures and case process as required. Provide guidance and support to employees and managers on a variety of sensitive employee relations issues. Support the administration aspects of casework management and support at meetings as appropriate including note taking. Apprentices/MSD NextGen: Act as key contact and mentor, supporting the development, sharing learnings, and maintaining effective communication. Apprentices – Monthly check ins and facilitation. MSD NextGen - Coordinate employee training programs and maintain training records and budget requirements. Play a pivotal role in MSD’s NextGen Programme and Social Responsibility Committee, co-ordinating the early years training and development program to enhance employee growth. Employee Benefits: Ongoing maintenance and improvement of HIVE SharePoint site for employee benefits. Benefits engagement programmes/communications. Corporate HR Inbox: Monitor and respond to general query emails in the Corporate HR inbox from employees, stakeholders, and outsourced queries, including but not limited to reference requests. Offering proactive assistance to both managers and employees. General Employment/HR: Provide a professional and responsive service to employees across the company, both remotely and in person. Work with all members of staff to maintain and develop the positive progressive culture within CACI. Any other duties or initiatives that come under the HR remit. Provide general administrative support to the Human Resources department by assisting on new initiatives and projects as required. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: Skills and Experience: CIPD Level 3 with previous experience working in a HR department. Working knowledge of Employment Law and generalist HR working practice, policies, and procedures. Professional communication and influencing skills both in written and spoken English. Strong IT skills with a good understanding of MS Excel & Word and HRIS experience. (Experience in Dayforce HR Software is desirable but not essential). Experience of dealing with day-to-day queries and having a customer focused attitude. Confidence in dealing with individuals at all levels within the business, including senior management. Efficient administrator who can demonstrate attention to detail. Be able to work under pressure and deliver a high-volume workload. Demonstrate a flexible and proactive approach to work. High degree of confidentiality and diplomacy. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
Job Title: Care Coordinator Location: Radstock, Bristol Company: Greenways Live-In Care Limited About Us: Greenways Live-in Care provides top-quality live-in care services in the South West of England. Our dedicated team ensures seniors and individuals with disabilities receive personalized support in their homes. Job Description: Seeking a compassionate Care Coordinator to manage and coordinate care plans for clients, ensuring their well-being and satisfaction. Responsibilities: Coordinate individualized care plans. Facilitate communication between healthcare providers, clients, and families. Conduct assessments and develop tailored care plans. Schedule appointments and follow-ups. Monitor client progress and adjust care plans. Provide guidance and support to clients and families. Maintain accurate documentation. Requirements: Bachelor's degree in related field preferred. Previous care coordination or case management experience. Strong communication and organizational skills. Compassionate and empathetic approach. Proficiency in Microsoft Office. 6 months experience required. Monday to Friday, 9am to 5pm. Competitive salary and professional development opportunities. How to Apply: Send resume and cover letter to Anna or Jane and explain why you're interested and how your skills align. We look forward to hearing from you!
Wok to Walk is looking to hire cleaners for restaurants in Central London. We are looking for someone who is hard-working, flexible and who is able to work at speed, enjoys helping/offering support to co-workers and being a valuable team member. We will be inviting chosen applicants to come in and partake in a trial day. Previous experience is preferred but not necessary. We will provide you with training. All candidates must have pre-existing permission to work in the UK (such as UK passport, settled/pre-settled status, or valid visa with right to work).