Revenues Officer
hace 1 mes
London
Essential 1. Extensive experience of NEC Rev & Bens & NEC DM ., 2. High level of experience in processing Council Tax changes (Moves, Discounts/Exemptions and Direct Debits) Responsibilities 1. Be responsible for meeting individual and team targets in the delivery of the Revenues Service including Council Tax billing and recovery, NNDR including BIDs and HBOP recovery as agreed as part of the annual appraisal process, managing a specific case load with autonomy as part of the teams operation., 2. Provide expert advice to your customers: ? Respond to, take action and provide technical advice on customers enquiries, information and applications by telephone, written correspondence, or face-to-face, accurately maintaining customer accounts. ? Make all necessary investigations including requesting further information from the customer, other internal and external departments and any other relevant stakeholder/ party, recording information on appropriate databases and communicating the outcome in plain English to the customer, their representative or stakeholder. ? Identify and take proactive action on revenues cases where there is a potential entitlement to discounts, exemptions or any other liability reductions. ? Ensure agreed working practices, procedures and legislation including discounts are applied correctly, dealing with all enquiries in a polite and pro...