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Our local authority client based in Cheshire are urgently seeking an experienced Helpdesk Administrator. £13.85 an hour PAYE Hybrid working - 3 days in the office Key Responsibilities • Answering incoming calls and emails from clients, subcontractors and engineers, • Logging and managing maintenance jobs accurately via the helpdesk system, • Liaising with engineers, subcontractors, and suppliers, • Raising, sending, and following up on quotes, • Providing updates to clients and managing job progression from start to finish, • Escalating urgent or overdue issues appropriately, • Maintaining clear and accurate records, • Preparing basic reports, • Monitoring and managing SLAs and KPIs where deadlines are at risk, • Triaging incoming requests to ensure they are logged with the correct priority, • Dealing with invoicing, • Updating client portals and systems in line with contractual requirements About you • Previous experience in a helpdesk, facilities, maintenance, or customer service role, • Confident telephone manner and professional written communication, • Strong organisational skills with good attention to detail, • Able to prioritise workloads and manage multiple tasks, • Comfortable using IT systems such as Outlook, job management sy...

Document Controller / Site Administrator We have a great opportunity to join our team at McDermotts for a highly organised Document Controller / Site Administrator to manage project documentation, site records, admin support and construction workflows on a busy civil engineering site. If youve also worked in the following roles, wed also like to hear from you: Administrator, Construction Administrator, Document Control Administrator, Site Secretary, Technical Administrator, Project Support Administrator, Construction Project Administrator SALARY: Competitive + Benefits LOCATION: Middlewich, Cheshire, North West England JOB TYPE: Full-Time, Contract WORKING HOURS: 07:30 17:00 (Monday to Friday) JOB OVERVIEW We have a fantastic new job opportunity for a Document Controller / Site Administrator to join a busy construction site supporting civil engineering, groundworks and infrastructure projects. As a Document Controller / Site Administrator you will be the central point of contact for document control and site administration, ensuring drawings, specifications, submissions, records and communications are managed accurately. The Document Controller / Site Administrator will support the Site Manager, Project Manager and wider project team, helping maintain efficient workflows, compliance records and high standards of administration. DUTIES Your duties as the Document Controller / Site Administrator include: • Document Control: Manage, maintain, distribute, track and archive project documentation using the companys document management system, • Technical Records: Control the issue, receipt, review and storage of drawings, specifications and technical submissions, • Document Registers: Maintain accurate revision histories, document registers, workflows and submission deadlines, • Project Administration: Provide administrative support to the Site Manager, Project Manager and wider project team, • Meetings and Actions: Prepare meeting agendas, take minutes and distribute actions to relevant team members, • Site Correspondence: Manage site correspondence, reports, filing systems, weekly reports and monthly reports, • Personnel Records: Coordinate inductions and maintain personnel, timesheet, workforce and subcontractor administration records, • Compliance Documentation: Maintain health and safety records, training certificates, quality assurance records and compliance documentation ABOUT US McDermotts is a nationwide civil engineering and groundworks company based in Birmingham, supporting some of the largest construction companies across the length and breadth of the UK. Established in 1994, were a family-founded business that still operates with the customer focus and values we started with. Construction is our passion, and we believe that the industry can provide rich and rewarding experiences. Our certifications include: CIOB, ISO 45001, ISO 9001, ISO 14001, ISO 50001, NHSS30, SSIP, Achilles Building Confidence, Safe contractor, Construction Line, FORS and Considerate Constructors. To ensure we continue to meet the needs of our customers and grow as a business, we continually look for new recruits to join our team. When you engage with McDermotts, you are not just joining a team, you become part of our family. Our culture is built around supporting each other and working together to achieve success. If you want to work in an environment that puts people at the centre and has a genuine commitment to doing things the right way, McDermotts could be the place for you. CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience as a Document Controller, Site Administrator, Project Administrator or similar role within the construction industry, • Proficiency in Microsoft Office Suite, particularly Word, Excel, Outlook and Teams, • Experience using document control systems such as Viewpoint, Procore, Aconex, Asite, BIM 360 or similar, • Excellent organisational and time-management skills with strong attention to detail and accuracy, • Ability to work independently, manage multiple priorities and work to deadlines, • Confident communication skills, a professional manner and knowledge of construction documentation processes and project workflows DESIRABLE • Experience working on large-scale construction or civil engineering projects, • Understanding of ISO quality management systems, • Knowledge of health and safety documentation requirements, • CSCS card holder or willing to obtain BENEFITS • Opportunity to work on high-profile infrastructure projects, • Supportive and collaborative team environment, • Career development and training opportunities, • Competitive salary and benefits package McDermotts is an equal opportunities employer, and we value diversity. All engagement is decided based on a qualifications, merit and business need. Applicants from outside the UK must have a suitable visa or the Right to Work in the UK to be considered for this job. NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-C14922 This job is being advertised by AWD online on behalf of McDermotts AWD-IN-SPJ JBRP1_UKTJ

Document Controller / Site Administrator We have a great opportunity to join our team at McDermotts for a highly organised Document Controller / Site Administrator to manage project documentation, site records, admin support and construction workflows on a busy civil engineering site. If you’ve also worked in the following roles, we’d also like to hear from you: Administrator, Construction Administrator, Document Control Administrator, Site Secretary, Technical Administrator, Project Support Administrator, Construction Project Administrator SALARY: Competitive + Benefits LOCATION: Middlewich, Cheshire, North West England JOB TYPE: Full-Time, Contract WORKING HOURS: 07:30 – 17:00 (Monday to Friday) JOB OVERVIEW We have a fantastic new job opportunity for a Document Controller / Site Administrator to join a busy construction site supporting civil engineering, groundworks and infrastructure projects. As a Document Controller / Site Administrator you will be the central point of contact for document control and site administration, ensuring drawings, specifications, submissions, records and communications are managed accurately. The Document Controller / Site Administrator will support the Site Manager, Project Manager and wider project team, helping maintain efficient workflows, compliance records and high standards of administration. DUTIES Your duties as the Document Controller / Site Administrator include: • Document Control: Manage, maintain, distribute, track and archive project documentation using the company’s document management system, • Technical Records: Control the issue, receipt, review and storage of drawings, specifications and technical submissions, • Document Registers: Maintain accurate revision histories, document registers, workflows and submission deadlines, • Project Administration: Provide administrative support to the Site Manager, Project Manager and wider project team, • Meetings and Actions: Prepare meeting agendas, take minutes and distribute actions to relevant team members, • Site Correspondence: Manage site correspondence, reports, filing systems, weekly reports and monthly reports, • Personnel Records: Coordinate inductions and maintain personnel, timesheet, workforce and subcontractor administration records, • Compliance Documentation: Maintain health and safety records, training certificates, quality assurance records and compliance documentation ABOUT US McDermotts is a nationwide civil engineering and groundworks company based in Birmingham, supporting some of the largest construction companies across the length and breadth of the UK. Established in 1994, we’re a family-founded business that still operates with the customer focus and values we started with. Construction is our passion, and we believe that the industry can provide rich and rewarding experiences. Our certifications include: CIOB, ISO 45001, ISO 9001, ISO 14001, ISO 50001, NHSS30, SSIP, Achilles Building Confidence, Safe contractor, Construction Line, FORS and Considerate Constructors. To ensure we continue to meet the needs of our customers and grow as a business, we continually look for new recruits to join our team. When you engage with McDermotts, you are not just joining a team, you become part of our family. Our culture is built around supporting each other and working together to achieve success. If you want to work in an environment that puts people at the centre and has a genuine commitment to doing things the right way, McDermotts could be the place for you. CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience as a Document Controller, Site Administrator, Project Administrator or similar role within the construction industry, • Proficiency in Microsoft Office Suite, particularly Word, Excel, Outlook and Teams, • Experience using document control systems such as Viewpoint, Procore, Aconex, Asite, BIM 360 or similar, • Excellent organisational and time-management skills with strong attention to detail and accuracy, • Ability to work independently, manage multiple priorities and work to deadlines, • Confident communication skills, a professional manner and knowledge of construction documentation processes and project workflows DESIRABLE • Experience working on large-scale construction or civil engineering projects, • Understanding of ISO quality management systems, • Knowledge of health and safety documentation requirements, • CSCS card holder or willing to obtain BENEFITS • Opportunity to work on high-profile infrastructure projects, • Supportive and collaborative team environment, • Career development and training opportunities, • Competitive salary and benefits package McDermotts is an equal opportunities employer, and we value diversity. All engagement is decided based on a qualifications, merit and business need. Applicants from outside the UK must have a suitable visa or the Right to Work in the UK to be considered for this job. NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-C14922 This job is being advertised by AWD online on behalf of McDermotts AWD-IN-SPJ

Helpdesk Coordinator Location: Winsford Salary: Competitive (DOE) Hours: Monday to Friday, 9:00am – 5:00pm (Full Time) Helpdesk Coordinator Jobs in Winsford Are you an organised and customer-focused professional looking for your next opportunity? We're seeking a Helpdesk Coordinator to join our growing facilities maintenance team in Winsford. As a key member of our operations team, you'll be responsible for coordinating maintenance requests, supporting clients and engineers, and ensuring jobs are managed efficiently from start to finish. If you thrive in a fast-paced environment, enjoy problem-solving, and have excellent communication skills, we'd love to hear from you. The Role As our Helpdesk Coordinator, you'll play a vital role in delivering outstanding customer service while ensuring maintenance works are scheduled, monitored, and completed within agreed service levels. Key Responsibilities Answer incoming calls and emails from clients, engineers and subcontractors. Log, allocate and manage maintenance jobs using the helpdesk management system. Coordinate engineers, subcontractors and suppliers to ensure works are completed efficiently. Prepare, issue and follow up quotations. Keep clients informed with regular updates throughout the lifecycle of each job. Escalate urgent or overdue works where necessary. Maintain accurate records and documentation. Produce basic reports for management. Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring deadlines are achieved. Triage incoming maintenance requests and assign the appropriate priority level. Process invoicing and assist with financial administration. Update client portals and internal systems in line with contractual requirements. About You We're looking for someone who is organised, proactive and enjoys working as part of a busy team. You'll ideally have: Previous experience in a Helpdesk Coordinator, Helpdesk Operative, Facilities Helpdesk, Maintenance Coordinator, Service Desk or Customer Service role. Excellent telephone manner and written communication skills. Strong organisational skills with exceptional attention to detail. The ability to prioritise multiple workloads and meet deadlines. Good IT skills, including Microsoft Outlook, Excel and job management systems. A calm, professional approach when working under pressure. A positive attitude and willingness to support colleagues and customers. What We Offer A stable, full-time position within a growing facilities maintenance business. Monday to Friday working hours (9:00am – 5:00pm). A supportive and friendly team environment. Ongoing training and career development opportunities. The opportunity to develop your career within the facilities management sector. Apply Today If you're an experienced Helpdesk Coordinator, Facilities Helpdesk Administrator, Maintenance Coordinator, Service Desk Coordinator or Customer Service Administrator looking for your next opportunity we'd love to hear from you