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About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!

Job Title: Lash Technician – London Lash Lounge Location: Ealing, Maidenhead, Hammersmith. Join the London Lash Lounge Team! Are you passionate about beauty and detail-oriented with a flair for lashes? London Lash Lounge is looking for a talented and professional Lash Technician to join our growing team. We are a boutique lash and beauty studio known for our precision, luxury service, and commitment to enhancing natural beauty. This is your opportunity to work in a stylish, supportive environment where your skills and creativity are truly valued. Key Responsibilities: Apply classic, hybrid, and volume eyelash extensions with expert technique and care Carry out detailed consultations to ensure client needs and expectations are met Deliver high standards of hygiene, cleanliness, and client comfort at all times Provide tailored aftercare advice and recommend appropriate products Build strong client relationships to encourage loyalty and repeat bookings Keep up to date with lash trends and continue developing skills through training Support the team in maintaining the salon’s premium atmosphere and reputation What We’re Looking For: Qualified Lash Technician with experience in classic, hybrid, and Russian volume lashes Strong attention to detail with an artistic eye for symmetry and design Confident, friendly, and client-focused with excellent communication skills Punctual, reliable, and able to manage bookings efficiently Committed to maintaining high standards of professionalism and hygiene Additional beauty skills (brows, waxing, etc.) are a plus What You’ll Get: Competitive pay + commission and bonuses A beautiful central London studio with a loyal, growing client base Ongoing training and professional development Discounted products and services Flexible schedule and supportive, friendly team environment If you’re ready to elevate your lash career with one of London’s leading lash studios, we’d love to hear from you!

About the job Job Description We are seeking a talented Chef de Partie to join our production kitchen team near Heathrow Airport. In this role, you will help deliver high-quality meals for our airline clients, ensuring our culinary standards meet passenger expectations. The ideal candidate will have a passion for food, strong culinary skills, and the ability to thrive in a fast-paced environment. As a Chef de Partie, you will report to the Sous Chef, Operations, and work closely with them to fulfill orders promptly and maintain high quality. Your key responsibilities include preparing and cooking food components, contributing to kitchen efficiency, and keeping a clean workspace. What will you be doing? Prepare, cook, and present high-quality dishes in accordance with standard recipes and client specifications. Ensure all food is prepared and presented to the highest standards, maintaining consistency and quality. Oversee a specific section of the kitchen, managing and training junior kitchen staff as needed. Monitor inventory levels and assist with stock control, ensuring that all ingredients are fresh and available as required. Adhere to food safety and hygiene standards, maintaining a clean and organized work area at all times. Assist in implementing cost control measures to minimize waste and maximize efficiency. Participate in team meetings and contribute ideas for improving kitchen processes and food quality. Ensure compliance with health and safety regulations, including proper handling and storage of food products. Assist the Sous Chef or Head Chef in day-to-day duties. Delegate responsibilities to helpers or other assistants in larger kitchen settings. Maintain essential knife skills and a sound knowledge of cooking techniques. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Proven experience as a Chef de Partie or in a similar role within a high-volume kitchen, preferably in airline catering or large-scale food production. 3+ years’ experience in a kitchen environment Culinary diploma or equivalent qualification from a recognized culinary school. Strong knowledge of food safety and sanitation regulations. Excellent organizational and time management skills, with the ability to work under pressure and meet tight deadlines. Ability to work collaboratively within a team and communicate effectively with colleagues. The capability to work safely, efficiently, and neatly Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays as required. Passion for culinary excellence and a keen eye for detail. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £31,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: F&B kitchen Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

We are looking for talented beauty therapist with level 3 and minimum 2year experience in the salon who want to join very nice team in the nice atmosphere .

We have a fixed term contract (till January 2026) opportunity to join our front of house team at Plane Food Heathrow Terminal 5 as a Guest Server. Plane Food is a newly designed, state of the art restaurant situated airside at Heathrow Terminal 5. The restaurant offers passengers a wide variety of fantastic dining options - from breakfast to & agrave; la carte dining, express menus and picnics to take away, the choices are endless. Guests can also relax in our cocktail bar and enjoy delicious drinks and carefully selected wines. We are looking for full time and part time Guest Servers on a fixed term contract until January 2026. What you do as a Guest Server: · You will be responsible for delivering a seamless front of house guest experience (welcome of guests, introduction of order at table (OAT), running food and beverage to tables, maintaining an efficient standard of service…) · You will ensure that the guest journey is consistently seamless, always maintaining impeccable and efficient standards. · Your will support the Management team in ensuring that the guest experience is of the highest standard whilst also ensuring that the pass is clean and tidy and to run food and drinks to the guests in a timely manner following their order being placed What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels · 30% Discount on bookings for your Friends & Family in all UK Restaurants · MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty ** We are looking for full time and part time Guest Servers on a fixed term contract until January 2026 ** If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

Join Our Team! We’re looking for a talented and passionate Hairdresser to join our friendly and professional salon team. If you have an eye for style, love working with people, and take pride in your craft, we want to hear from you! Key Responsibilities: Provide hair cutting, coloring, styling, and treatments for clients Consult with clients to recommend hairstyles and products Maintain a clean, organized, and safe work environment Stay updated with current hair trends and techniques Build strong client relationships and encourage repeat business

We are seeking a talented and passionate Beautician to join our team. The ideal candidate will have a flair for beauty treatments and a commitment to providing exceptional customer service. As a Beauty Therapist you will perform a variety of treatments, including Hydrafacial, Guinot facial , Crystal clear Microdermabrasion , Deep Cleansing facial, Chemical peel , Medik -8 . Requirements: Minimum 1 years of working experience as a Skin Therapist, with experience working for a high-end establishment Minimum NVQ Level 3 qualified in Face treatments, Level 4 an advantage Deep knowledge of skincare brands and treatment protocols. Previous experience in sales of products and treatments Well presented and team oriented Join us in creating an inviting atmosphere where clients can relax and feel beautiful!