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  • Credit Controller
    Credit Controller
    hace 1 mes
    £38000–£42000 anual
    Jornada completa
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Warehouse Supervisor
    Warehouse Supervisor
    hace 3 días
    Jornada completa
    Harmondsworth

    We are looking for an experienced warehouse supervisor to manage and oversee all warehouse activities, ensure efficient processes, and maximize warehouse productivity. The warehouse supervisor's responsibilities include supervising employees, maintaining a Health & Safety environment, coordinating logistical processes, ensuring the quality of goods, and preparing relevant documentation. To be successful as a warehouse supervisor, you should be experienced in optimizing warehousing processes and be an effective team leader. An outstanding warehouse supervisor should be dependable and have excellent organizational and time management skills. Warehouse Supervisor Responsibilities: • Supervising warehouse staff and daily activities, • Managing, evaluating and reporting on warehouse productivity., • Tracking and coordinating the receipt, storage, and timely delivery of goods and materials., • Ordering supplies and maintaining suitable inventory levels., • Checking orders, bills, items/freight received, inventory, and deliveries for accuracy., • Maintain the warehouse premises in tidy and clean order, • Maintaining records, reporting relevant information and preparing any necessary documentation in relation to shipments and freight due to be Inbound/Outbound the warehouse., • Ensuring basic maintenance standards and compliance with health and safety regulations., • Performing a daily inspection of the warehouse grounds., • Coordinating and maintaining fleets and equipment., • Communicating and coordinating with other departments and customers., • ETSF and General storage warehouse stock checks Supervisor Requirements: • Previous experience as a warehouse supervisor or a similar supportive position., • Has a valid Forklift Operator Licence and a minimum of 2 years of Forklift operating experience, • Valid UK Driving Licence – picks ups from LHR of freight back to NGT warehouse if required, • Previous experience working in a Bonded warehouse facility and being familiar and compliant with ETSF procedures, • Working experience and knowledge of Customs procedures for Import/Export, • Strong working knowledge of warehouse operations and supervision., • Time management skills and the ability to delegate, • Excellent leadership and organizational skills., • Strong communication and interpersonal skills., • Proficiency in Microsoft Office and data entry software, preferably in ASM Sequoia software or other relevant Customs software platforms, • Problem-solving skills and a can-do attitude, • Developing positive relationships with colleagues and team members and supporting the UK Head of Operations in attaining the businesses goals, • Establishing and maintaining the trust and support of colleagues, managers and teams, • Maintaining personal hygiene to a standard expected of yourself and your colleague's Corporate Identity- provide a suitable professional image by:, • Obtaining and processing information to enable appropriate decisions to be made, • Ensuring accurate storage and prompt retrieval of information, • Ensuring individuals, teams, colleagues, managers and clients are advised of appropriate information, • Ensuring good verbal and written dialogue with internal and external contacts/users, • Have excellent communicative skills with staff, peers, and Clients, • Telephone skills Miscellaneous Ad-hoc asks: follow instructions from company management for practical assignments. Shift work: this role involves a weekend shift depending on Company's work arrangement. You will be given days off during the week when the weekend shift is needed or paid overtime. Working on Bank holidays is required Flexible Working Hours: due to the nature of the work with international stakeholders, you may be required to adapt to flexible working hours and ensure maximum work efficiency per the business's needs and demands to perform your role successfully. Job Types: Permanent, Full-time Benefits: • Company events, • Company pension, • Employee mentoring programme, • On-site parking, • Private medical insurance, • 8-hour shift, • AM shift 09:00-18:00, • PM shift 12:00 – 21:00, • Overtime, • Nationwide Driving Licence (required), • Forklift Operator Licence (required) Work Location: In person Expected start date: as soon as possible

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  • Breakfast Chef
    Breakfast Chef
    hace 9 días
    £12–£14 por hora
    Jornada completa
    Brentford

    🍳 HIRING: Brunch Chef / Kitchen Staff Feather & Heart, Brentford 🍳 📍 Unit 4, Brentford Lock, High Street, TW8 8AQ 🕒 Full-Time | Early mornings & weekends required 💷 Competitive Pay, Based on Experience Feather & Heart is Brentford’s favourite café, known for our signature folded eggs, vibrant brunches, specialty coffee, and warm atmosphere. We’re looking for a Brunch Chef or experienced kitchen staff to lead our kitchen during busy service and help us keep growing! ⭐ What You’ll Do: Prepare and cook dishes from our popular brunch menu with care and consistency Manage daily kitchen operations, including stock control & ordering supplies Ensure excellent hygiene and food safety standards Keep the kitchen clean, organised, and running smoothly Work closely with our front-of-house team to deliver the best experience for guests Help shape a positive kitchen environment with teamwork and respect ✅ We’re Looking For: 1+ year experience in a brunch, café or breakfast kitchen Confidence in leading the kitchen and placing supplier orders Passion for quality food and eye for presentation Organised, calm under pressure, and reliable Early riser, weekend availability is a must ✨ Why Work With Us? Be part of a friendly, growing brand with a great local reputation Have autonomy in the kitchen and room to grow with us Work in a stylish café with a loyal customer base and good vibes Your ideas, skills and leadership will be valued 📩 Apply now to join Feather & Heart Brentford’s go-to brunch spot. Let’s cook something amazing together.

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  • Business Development Manager
    Business Development Manager
    hace 15 días
    £38640–£39000 anual
    Jornada completa
    Hounslow

    Job Description - The Business Development Manager is responsible for driving the strategic growth of Noorani Travel Ltd by identifying new business opportunities, expanding the client base, and strengthening long-term commercial relationships. - The role requires advanced planning, coordination, and delivery skills to ensure business objectives are achieved while maintaining Noorani Travel Ltd’s superior standards of service delivery and commitment to customer satisfaction. - Develop and implement structured business development strategies aligned with company growth objectives. - Identify and evaluate new markets, customer segments, and service opportunities within the travel sector. - Apply project management principles to plan, monitor, and deliver business growth initiatives within agreed timelines and budgets. - Build, manage, and maintain strong relationships with individual and corporate clients across the UK. - Act as a key point of contact for high-value clients, ensuring service commitments are delivered accurately and professionally. - Negotiate commercial terms and service arrangements in line with company policies and customer needs. - Generate and convert new business leads through referrals, networking, and targeted outreach. - Monitor sales performance, prepare forecasts, and contribute to revenue planning. - Support the development of long-term client relationships to ensure repeat business and referrals. - Work closely with travel agents and operational teams to ensure client requirements are clearly communicated and delivered. - Coordinate multiple projects simultaneously, ensuring efficient resource allocation and service quality. - Support internal process improvements to enhance service delivery and operational efficiency. - Ensure all business development activities comply with relevant UK travel regulations and internal procedures. - Maintain accurate records of client engagements, agreements, and business development activities. - Represent Noorani Travel Ltd professionally at meetings, industry events, and networking functions.

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  • Barista / Cashier
    Barista / Cashier
    hace 1 mes
    £11–£13 por hora
    Jornada completa
    Isleworth

    About Us: Join our vibrant café where we blend exceptional coffee with a welcoming atmosphere. We are passionate about creating memorable experiences for our customers through great service and high-quality beverages. Job Description: We are seeking an enthusiastic and skilled Barista to join our team. As a Barista, you will be responsible for crafting delicious coffee and tea beverages, providing outstanding customer service, and maintaining a clean and inviting café environment. Your role is crucial in ensuring our customers leave with a smile and a perfect cup of coffee. Responsibilities: • Prepare and serve a variety of coffee and tea drinks, following our recipes and presentation standards., • Operate coffee-making equipment such as espresso machines, grinders, and brewers., • Maintain cleanliness and organization of the café, including workstations, seating areas, and restrooms., • Take customer orders and process transactions accurately using the POS system., • Provide exceptional customer service, including answering questions and making recommendations., • Assist in inventory management, including stocking supplies and notifying the manager of low stock levels., • Adhere to all health and safety regulations and best practices. Qualifications: • Previous experience as a Barista or in a customer service role is preferred., • Strong communication and interpersonal skills., • Ability to work in a fast-paced environment and handle multiple tasks simultaneously., • A passion for coffee and a desire to continuously learn and improve., • Attention to detail and a commitment to maintaining high standards., • Availability to work flexible hours, including weekends and holidays.

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  • Care Manager
    Care Manager
    hace 1 mes
    £40400 anual
    Jornada completa
    Hayes

    Job Overview: We are seeking an experienced and dedicated Care Manager to oversee and coordinate our residential, day, and domiciliary care services. The successful candidate will ensure that our services meet the highest standards of care, comply with regulatory requirements, and align with our organization's values and objectives. Key Responsibilities: Service Management: 1. Oversee the daily operations of residential, day, and domiciliary care services., 2. Ensure the delivery of high-quality, person-centered care that meets individual client needs., 3. Develop and implement care plans in collaboration with clients, families, and healthcare professionals. Staff Leadership: 1. Recruit, train, and manage care staff, fostering a supportive and effective team environment., 2. Conduct regular staff evaluations and provide ongoing professional development opportunities. Compliance and Quality Assurance: 1. Ensure services comply with all relevant legislation, regulations, and standards., 2. Monitor and evaluate service delivery, implementing improvements as necessary. Financial Oversight: 1. Manage budgets effectively, ensuring resources are used efficiently., 2. Monitor financial performance and implement cost-control measures. Stakeholder Engagement: 1. Build and maintain positive relationships with clients, families, staff, and external agencies., 2. Represent CareX Group in meetings with regulatory bodies and other stakeholders. Qualifications and Experience: 1. Proven experience in a managerial role within the care sector., 2. Relevant qualifications in health and social care (e.g., NVQ Level 5 in Leadership and Management for Health and Social Care)., 3. Strong knowledge of care regulations and standards., 4. Excellent leadership, communication, and organizational skills., 5. Ability to manage budgets and resources effectively. What We Offer: 1. Competitive salary and benefits package., 2. Opportunities for professional development and career progression., 3. A supportive and collaborative working environment., 4. The chance to make a meaningful difference in the lives of our clients.

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  • Chef de Partie
    Chef de Partie
    hace 2 meses
    £13.5–£14.5 por hora
    Jornada completa
    Ealing Broadway, Ealing

    Chef de Partie – Remoli Ealing Location: Ealing Broadway, London Uk Position: Full-Time Salary: £13.50 – £14.50 per hour (depending on experience) Start Date: Immediate About Us Remoli is a family-run Italian restaurant group with six successful locations across London. We are passionate about bringing the true flavours of Italy to our guests through fresh pasta, homemade sauces, and authentic Italian pizza. All our fresh pasta and sauces are made daily in our central production kitchen, ensuring top quality and consistency across all branches. Each of our restaurants, including Ealing, focuses on creating a friendly, welcoming environment where both our guests and our team feel like part of the Remoli family. The Role We are looking for an experienced and motivated Chef de Partie to join our kitchen team at Remoli Ealing. You will be responsible for managing your section, maintaining high food quality, and ensuring every dish meets our company standards. Key Responsibilities Prepare and cook dishes according to Remoli’s recipes and standards Maintain excellent food quality, taste, and presentation at all times Support the Head Chef and Sous Chef during busy services Organise and manage your section efficiently (mise en place, cleaning, and prep) Follow all food safety and hygiene procedures correctly Check and control stock levels, ensuring proper rotation (FIFO) Work as part of a positive and supportive kitchen team What We’re Looking For Previous experience as a Chef de Partie or a strong Commis Chef ready to step up Passion for Italian food, pasta, and pizza Ability to work well under pressure and maintain attention to detail A strong team player with a positive attitude Right to work in the UK Why Join Remoli Be part of a growing family business with opportunities to progress Work with fresh, high-quality ingredients from our production kitchen Supportive, friendly environment with strong team culture Staff meals, discounts, and performance incentives Real career growth opportunities within a successful restaurant group

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  • Barista
    Barista
    hace 2 meses
    £12 por hora
    Jornada parcial
    Whitton, Twickenham

    We are seeking a friendly and efficient Barista to join our vibrant team. The ideal candidate will be passionate about delivering excellent customer service and creating high-quality beverages. This role offers an opportunity to become a member of a Family whose goal is to create an environment for every type of person. Whether you are a student or an experienced candidate this position is available for anyone willing to make an impact on people's day. This is our contribution to society. The position is paid and suitable for individuals eager to work in a dynamic setting where attention to detail and teamwork are essential. Your smile will always make others smile. Together, lets create a space of freedom and happiness, even if its momentary for some! Responsibilities Prepare and serve a variety of hot and cold beverages, including specialised coffee drinks, teas, and smoothies Ensure all food safety standards are maintained at all times during food and drink preparation Greet customers warmly, taking their orders accurately and efficiently Handle cash register operations, including processing payments and giving correct change Maintain cleanliness of the counter area, equipment, and utensils throughout shifts Restock supplies as needed to ensure smooth service during busy periods Provide excellent customer service by engaging with customers, answering queries, and offering recommendations Follow health and safety procedures diligently to uphold hygiene standards in the workspace Be dedicated to making an impact on someone's day. Whether thats making them smile, have a positive start to their day or making them feel like we have a place for them to truly relax. Be an active member of a team which will be like a Family - we will make sure you feel happy working and coming to work. Requirements Previous experience as a barista or in a similar serving role is preferred but not essential; training will be provided for the right candidate Knowledge of food safety regulations and best practices in food handling Ability to calculate numbers accurately for transactions and stock management Strong organisational skills with effective time management to handle peak periods efficiently Excellent communication skills with a friendly, approachable manner Ability to work well under pressure in a fast-paced environment Flexibility to work varied shifts, including weekends if required This role offers an engaging environment where you can enhance your skills in food preparation, customer service, and time management while contributing positively to our team. Job Types: Part-time, Permanent Benefits: Employee discount Sick pay Store discount Ability to commute/relocate: Twickenham TW2 7LB: reliably commute or plan to relocate before starting work (required) Language: English Fluently (required) Work authorisation: United Kingdom (required) Work Location: In person

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  • Tandoori Chef
    Tandoori Chef
    hace 2 meses
    £31000–£34000 anual
    Jornada completa
    Hounslow

    Duties and Responsibilities: • Work in tandoor (clay oven) which includes food preparation in tandoori style with special marination., • Plan and review the menu with the chef and manager., • Order food supply as required and assist the curry chef in the preparation., • Prepare and marinate vegetables for cooking in the tandoor., • Prepare Dough and bake Indian roti, phulka, varieties of naan, parathas, tikka, kulcha and many more special foods using tandoor skills., • Monitor and adjust the temperature of the tandoor oven to ensure proper cooking., • Supervise and instruct kitchen staff., • Plan and supervise kitchen work such as cleaning the equipment and utensils., • Ensure food safety and sanitation standards are maintained at all times., • Collaborate with kitchen staff to coordinate the timing of dishes cooked in the tandoor with other menu items., • Maintain inventory of tandoor ingredients and notify management when supplies are running low., • Clean and maintain the tandoor oven and surrounding work area. Skills/Qualifications/Experience: • Strong understanding of food safety regulations, • Demonstrated expertise in operating and maintaining a clay tandoor oven, including managing optimal heat levels for consistent cooking., • Proficient in preparing a range of tandoori dishes, including naan, roti, parathas, kulchas, kebabs, tikka, paneer, and other regional specialities., • Practical knowledge of Indian marination techniques, spice blends, and traditional flavour balancing., • Competence in record-keeping and temperature monitoring in compliance with health inspection requirements., • Relevant Bachelor or Master degree., • Minimum 2–3 years of experience as a Tandoori Chef in a reputable Indian restaurant., • Strong interpersonal skills and ability to work, • Commitment to maintaining high standards of quality, hygiene, and consistency at all times.

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