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Sales Administrator Job Title: Sales Administrator Department: Commercial Reports To: Chief Commercial Officer Location: London Heathrow, Greater London Salary: 26 – 30k Employment Type: Full time/ Hybrid working (3 days minimum in office based at London Heathrow) *May require occasional overtime or weekend work depending on business needs. The Organisation DiamondAir International is a premium travel services provider for over 600 airports across the world, providing travel solutions across the globe to our clients in the air or on the train. Whether its kerbside pickup you are looking for or exclusive VIP travel DiamondAir supports a diverse B2B and B2C audience for the last 30 years on ensuring their travel is seamless and hassle free. Job opportunity We are looking for an ambitious Sales Administrator to play a key administrative role in supporting the commercial team at DiamondAir. This role involves supporting the maintaining customer databases and assisting with sales operations. The ideal candidate should have excellent organizational skills, attention to detail, and the ability to work in a fast-paced dynamic environment. Key Responsibilities: • Administrative Support:, • Provide general administrative support to the sales and marketing team, including scheduling meetings, managing calendars, and preparing reports., • Maintain and update customer databases and CRM systems with accurate information., • Process and manage sales contracts as required., • Sales Support:, • Support business development efforts across the team with cold emails, calling and follow ups., • Assist in the preparation of quotations, sales proposals, contracts, and presentations., • Working closely with sales and business development to track and manage sales leads, ensuring timely follow-up and communication with prospective clients., • Monitor the sales pipeline and track progress against sales targets., • Coordinate with the sales team to manage and update the sales pipeline., • Generate sales reports to provide insights and recommendations to the team., • Marketing Support:, • Work collaboratively with the team to manage and develop CRM capabilities across the function., • Maintain and update marketing databases, including customer and prospect information, mailing lists, and campaign tracking data., • Reporting:, • Support in the reporting of commercial activity across the team including performance metrics and KPIs., • Education: Bachelor’s degree in Business Administration or a Business related field preferred., • Experience: 3 – 4 years previous experience in sales support and marketing administration is required for this position. Any experience in the travel industry would benefit your application., • Skills:, • Strong organizational and multitasking abilities., • Excellent written and verbal communication skills., • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)., • Experience with CRM systems preferably Hubspot and Salesforce is a plus., • Ability to work independently and as part of a team., • Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment., • Customer Focus: Strong commitment to providing excellent customer service., • Teamwork: Ability to collaborate effectively with colleagues and contribute to team success.

Customer Order Administrator Location: Office-based, Hayes, Middlesex Salary: £30,000 per annum + benefits Hours: 40 hours per week, Monday to Sunday (between 08:00 – 19:00) The Role We are looking for a highly organised and customer-focused Customer Order Administrator to manage consumer-facing orders from placement through to delivery. This role plays a key part in ensuring a smooth customer experience, maintaining accurate order data, and resolving delivery or stock-related issues efficiently. You will act as a subject matter expert within your area, working closely with the Customer Service Manager to identify process improvements and support continuous operational excellence. Key Responsibilities • Process and manage consumer orders from placement through to delivery, • Maintain and manage the open order book, including push-outs, pull-ins, and error orders, • Monitor deliveries, chase PODs, and provide tracking information to customers, • Handle out-of-stock notifications and amend orders as required, • Respond to customer enquiries via phone and live chat, resolving issues efficiently, • Maintain accurate records and notes within D365, • Liaise with internal teams to resolve order, stock, and delivery issues, • Complete regular reporting and administrative tasks, • Proven experience in Order Management, Customer Service, or Supply Chain Operations, • EDI experience (understanding EDI transactions, order flows, and troubleshooting errors), • Strong Excel skills, including the ability to confidently use VLOOKUPs and Pivot Tables, • Excellent attention to detail with strong administrative and organisational skills, • Ability to investigate customer issues, identify root causes, and deliver effective solutions, • Outstanding verbal and written communication skills, • Ability to work independently, within a small team, and as part of a wider organisation, • Confident in maintaining accurate system notes and working with order management systems (e.g. D365), • Adaptable, proactive, and open to change and process improvement, • Experience producing or delivering training materials for colleagues is desirable, • Comfortable working a rotating schedule including weekends Reporting & Location • Reports to: Customer Service Manager, • Competitive salary of £30,000, • Additional company benefits

This role will focus heavily on compliance management and ISO accreditations, while assisting with day to day operational support. Responsibilities: Support the Operations Supervisor with company accreditations and management systems, including Quality, Environmental, Health & Safety, Cyber Essenti