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About Us DaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you're joining a winning team with Community First, Company Second culture. We are proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments. Role Overview The Systems & Application Support Specialist is responsible for delivering high-quality first and second-line support across DaVita UK, with a strong focus on the organisation’s clinical and healthcare applications alongside standard business applications and core IT infrastructure. This role supports end users with technical issues, application troubleshooting, onboarding/outboarding processes, and ongoing improvements to system performance and reliability. The Specialist will work closely with the IT Manager and an external IT support partner to ensure seamless support operations, effective ticket handling, and alignment with enterprise IT standards. A key aspect of the role is the management and optimisation of DaVita UK’s application stack, including EMR platforms, healthcare-specific tools, SSO integrations, and associated workflows. The Specialist will also contribute to IT projects, cybersecurity initiatives, and continuous improvement activities across the organisation. Key Responsibilities End-User Support • Provide first and second-line support for all internal users across hardware, software, EMR platforms, and healthcare applications., • Monitor, triage, and coordinate support tickets with the external IT partner to ensure timely resolution in line with SLAs., • Escalate issues as needed to minimise operational disruption and maintain business continuity., • Deliver a high standard of customer service across all interactions. Application & System Support • Provide technical support for EMR systems, clinical applications, and business software., • Troubleshoot application issues, identify root causes, and implement corrective measures., • Perform routine maintenance, updates, and configurations across systems and applications., • Monitor system performance and proactively address emerging issues. User Onboarding, Offboarding & Induction • Manage user account creation, modification, and deactivation across systems, applications, and SSO environments., • Prepare and configure user devices, application access, and network permissions., • Conduct IT inductions for new employees, ensuring understanding of essential tools and security protocols., • Complete exit procedures ensuring secure access removal and compliance with data policies. IT Training & User Enablement • Deliver basic IT training to improve user independence with applications and systems., • Provide one-to-one or group training sessions for new systems or software rollouts., • Create user guides or reference materials where required. Collaboration with IT Manager & External IT Partner • Align support priorities, processes, and improvement initiatives with the IT Manager., • Serve as the primary contact for escalations and application-related inquiries with the external IT provider., • Assist in implementing new technologies, ensuring alignment with security, compliance, and operational standards. Participation in IT & Application Projects • Support the planning, execution, and delivery of IT and application-related projects, including EMR enhancements, integrations, and migrations., • Assist with evaluating new technologies, application solutions, or feature updates., • Work cross-functionally to ensure project outcomes meet organisational needs. Data Privacy, Security & Continuous Improvement • Maintain and enforce data protection, security practices, and access controls across all systems., • Participate in security audits, assessments, and improvement initiatives., • Support backup, recovery, and business continuity processes., • Help refine IT processes and documentation to drive efficiency and consistency. Cybersecurity & Compliance • Support cybersecurity initiatives, especially those relating to application access, SSO, MFA, and EMR data protection., • Assist with maintaining Cyber Essentials certification., • Coordinate with internal and external partners on vulnerability remediation and penetration testing activities. Alignment with Enterprise Standards • Ensure all systems, applications, and support activities align with DaVita corporate IT policies and standards., • Collaborate with global teams to implement enterprise-wide updates, security measures, and application integrations. Inventory & Asset Management • Maintain accurate records of IT assets, including hardware, software licenses, and application accounts., • Support procurement processes for new hardware, software, or subscriptions. Required Qualifications • Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience., • 4+ years’ experience in IT support or application support roles., • Experience supporting EMR systems or healthcare-related applications., • Proficiency in Windows, MacOS, and common enterprise software environments., • Understanding of networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)., • Experience with SSO technologies (e.g., Azure AD, Okta, ADFS)., • Strong analytical and troubleshooting skills., • Excellent communication skills for supporting users and collaborating with vendors., • Familiarity with user access management, onboarding and offboarding processes. Preferred Skills • Prior experience supporting clinical or healthcare information systems, including Electronic Medical Records (EMR/EHR) platforms., • Knowledge of cloud services (Azure, AWS)., • Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate., • Experience working with external IT service providers., • Knowledge of Cyber Essentials frameworks and penetration testing processes. Personal Attributes • Strong customer service mindset and empathetic communication style., • Highly organised with strong time management skills., • Proactive problem solver able to anticipate and address issues early., • Commitment to data privacy, security, and compliance., • Ability to work independently and collaboratively with team members and partners., • Adaptable, resourceful, and eager to support continuous improvement. What can you expect when you join? • Competitive Salary, • Company Pension Scheme, • 35 days' paid leave per annum, including bank holidays, • Life Assurance to 3 times annual salary, • Retail discount scheme membership, • Free onsite parking, • A commitment to your training and development, • A "community first, company second" culture based on Core Values that really matter, • An exciting, collaborative and driven multinational environment, • Live our mission: To be the Provider, Partner, and Employer of Choice, • Dedication, above all, to caring for our patients and teammates

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Part of a sizable team of 6 (consisting of Operations, Technical Support and Reception), you will report directly into the Operations Manager. You will be joining a very prestigious, highly regarded and well-established leading Insurance Broker as their Operations Administrator on an initial 6 month

Impactful role at the heart of critical infrastructure operations.

Job Description – HR and Operations Administrator. The HR and Operations Administrator plays a vital role in supporting the smooth, efficient, and compassionate running of veterinary practices closely with Practice Managers, Ops Manager, and HR Manager. Maintain accurate internal records acros

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Finance and Operations Administrator.

We are looking for a driven, enthusiastic Administrator to join our team based at our Canning Town branch.

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Impactful role at the heart of critical infrastructure operations.

A leading international operations company is looking for a proactive Administrator to support their Operations department.

Administrator – Clinical & Operations Support. Meliora is looking for a highly organised and proactive Administrator to support the smooth running of our Business and Medical Teams. This role is key to ensuring efficient internal operations, excellent communication, and high-quality service delive

They now seek to appoint a capable and diligent Administrator to take responsibility for all administration duties within the operations department, ensuring projects are delivered successfully and within specific timeframes. Our client is a VC-backed international operations company with a unique c

Partner with the Regional Operations Director to identify and address employee and patient concerns and drive toward regional goals and standards. Minimum of 3 years experience in management (healthcare, business, or military) or equivalent renal experience at the discretion of the Divisional Vice P

A forward-thinking company in Bury St Edmunds is looking for a dedicated Administrator to provide high-quality administrative support.

A leading gaming entertainment company in Greater London is seeking an Operations Administrator to support the Operations team.

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A leading food delivery service company in London seeks an IT Operations Administrator to support IT systems and ensure security compliance.

We're looking for a driven and adaptable Financial Operations Administrator to join our fast-growing climate tech company. Reporting to the Finance Director, you'll play a key role in strengthening our financial operations and supporting our continued growth.

We are looking for a Senior Storage Administrator to join our global support team. Impactful role at the heart of critical infrastructure operations.

Work collaboratively with the Operations Manager to provide administrative support to all areas of organisational operations. Senior Finance and Operations Administrator, Global Greengrants Fund UK. The Senior Finance and Operations Administrator is a critical, multi‑functional role supporting the

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The IT Department at London Luton Airport manages information systems and technology across the airport, with teams responsible for IT Operations & Service Delivery, IT Infrastructure, Cyber & Information Security, Data Science, and Project & Portfolio Management. Experience working as an administra

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Building Administrator and Operations Support. You’ll be the point of contact and coordinator for their Field Operations Manager, and it’ll call for a mixture of support and clerical services, to ensure that all administration tasks are managed from the office to ensure that deadlines are met ac

Join to apply for the IT Operations Administrator, CloudKitchens - London role at CloudKitchens. We're seeking an IT Operations Administrator to join our team in London. IT Operations Administrator, CloudKitchens - London.

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