Call Centre Team Lead
1 day ago
Brierley Hill
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We’re expanding our team and looking to hire an experienced Team Leader to join our customer-focused people in our Brierley Hill Office. Within this role you will be responsible for actively growing and supporting our team of Commercial Account Handlers. You will be guiding your team to support existing clients, whilst continuing to put the customer at the heart of what we do. 40 hours a week spent between the hours of 8am-5pm Monday to Friday How you'll make an impact On a day-to-day basis, you’ll: • Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone., • Carry out regular one-to-one and team meetings to provide coaching, feedback, and support., • Utilise data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings., • To hit financial targets, ensuring the team are sticking to the budget lines., • Carry out team audits to ensure the team are paying close attention to detail., • To empower the team with knowledge of the products and policies., • Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team. About You At Gallagher we pride ourselves in providing excellent training programmes and support, however, Commercial Insurance experience will be required for this position and any experience of working as a Team Leader would be highly desirable. • Evident skills and experience within Commercial Broking (minimum four years’ experience)., • Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s., • Can display a sales driven and motivational attitude., • An approachable and open-minded management style., • Excellent communication skills and the genuine ability to listen, coach, mentor and support team members., • Strong skills within utilising company data., • Proven experience in coaching and supporting a team of individuals within the commercial insurance industry. (desirable), • We are also open to submissions for candidates with Account Handling/Executive experience in the commercial insurance sector who are keen to step into a team leading/leadership role. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Health cash plan or Private medical insurance Other benefits include: • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care, • And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with _ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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