Operations Director
hace 16 horas
London
Witney, Princes Risborough & UK-wide travel Salary - On application turn IT on provides hands-on IT managed services, and technical projects to schools across England. As part of the Transforming Learning Group (TLG), we support over 5,000 schools nationally and are proud to be an inclusive, collaborative and people-centred organisation. We put schools first, delivering reliable, high-quality services that help them get on with what matters most teaching and learning. Our values guide everything we do: we care about our work, we think yes, we keep things clear, we commit to excellence, we deliver on our promises and we work as one team. We are now seeking an experiencedOperations Directorto lead the next phase of operational excellence across turn IT on. The Role Reporting directly to the Managing Director, the Operations Director will provide strategic and operational leadership across our core service delivery functions: • Service Desk, • Regional Technical Teams, • Lead all operational teams to deliver consistent, high-quality services., • Drive operational change, process improvement and modernisation across the business., • Create aligned ways of working across field teams, service desk and projects., • Champion a culture of continuous improvement and operational excellence. Service Delivery & Performance, • Ensure a reliable, professional managed service for all customers., • Set clear service performance metrics and reporting., • Drive consistency, standards and best practice across regional teams., • Strengthen documentation, processes and shared service methodologie Projects Delivery, • Oversee the successful delivery of technical projects, ensuring work is delivered on time and with minimal disruption., • Support project frameworks, resource planning and capability development., • Ensure project delivery supports growth and onboarding Strategic Leadership, • Contribute to the wider strategic direction of turn IT on., • Align operational infrastructure with commercial and growth plans., • Provide insight on resource planning, capacity, service development and long-term operational needs. People Leadership, • Build strong leadership within operational teams., • Drive accountability, performance and workforce planning., • Identify and develop future leaders., • Extensive experience in a Managed Service Provider (MSP) environment., • Proven leadership of large-scale service delivery operations., • Strong background in operational transformation and change management., • Understanding of IT service management frameworks (e.g. ITIL)., • Experience overseeing technical support, service desk and project functions., • Ability to develop processes, frameworks and operational efficiencies., • Strong communication and stakeholder engagement skills., • Able to operate effectively in a fast-paced, evolving environment. Desirable, • Experience working in the education or schools IT sector., • Knowledge of ITIL, Prince2 or similar frameworks. Personal Attributes, • Highly driven and results focused., • Confident leading organisational change., • Collaborative and team-oriented., • Strong customer-focused mindset. JBRP1_UKTJ