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Lead resolution of complex technical issues escalated from global service teams, ensuring timely and expert-level support. Establish and manage a 24/7 global technical support model, ensuring consistent, high-quality service delivery. Lead, coach, and develop the Product Specialist and Technical ...

Establish and manage a 24/7 global technical support model, ensuring consistent, high-quality service delivery. Lead, coach, and develop the Product Specialist and Technical Support teams, fostering cross-training and global coverage. Lead resolution of complex technical issues escalated from glo...

Collaborate closely with commercial teams in Europe, China, and the US, offering excellent technical support to drive the business forward. A wealth of technical expertise and leadership experience within pharmaceutical, biotech, CDMO or related industry settings. Join a passionate team making a ...