IT Support Analyst
hace 11 días
Farnborough
IT Support Analyst Location: Farnborough Salary: £30,000–£35,000 + Benefits My client is currently recruiting for a proactive and customer-focused IT Support Analyst to join their IT Team. This role is ideal for candidates with experience working within an IT department and a strong background in IT support or helpdesk environments. You will be responsible for supporting internal employees on a daily basis and assisting with the maintenance, development and implementation of hardware and software across the business. The Support Team provides day-to-day management and issue resolution for all systems, including applications, desktop hardware, desktop operations and telecoms. Key Responsibilities • Management of all faults, development requests and common business issues, • Project management of testing, purchasing and implementation of hardware and software, • Working as part of the Support Team within the Infrastructure Services function, • Resolving tasks, incidents and user operating issues through direct resolution, • Assisting in the development, implementation and delivery of systems and services in line with company requirements, • Ensuring all procedures relating to Support Centre service delivery are documented, maintained and monitored, • Undertaking heavy lifting of equipment on an ad-hoc basis (e.g. during office relocations), • Transporting equipment between offices (full valid driving licence required)Benefits Package, • Private Medical Insurance (self-cover), • Income Protection (75% of salary for up to 3 years), • Life Assurance (4x annual salary), • Critical Illness Cover (£50,000 lump sum), • Pension Scheme (6% employer contribution / 3% employee contribution)