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Telephone sales jobs in United Kingdom

  • Reservation Agent
    Reservation Agent
    6 days ago
    Full-time
    London

    Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

    Immediate start!
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  • Skincare Sales Advisor
    Skincare Sales Advisor
    1 month ago
    £10.5–£14 hourly
    Full-time
    London

    Our small family run business is currently seeking a strong Sales Leader to create and implement new sales opportunities and nurture existing relationships. The Health and Beauty Sales person must be able to perform well within a team, have excellent communication skills to speak with customers and negotiate well with sales reps. They must also be prepared to work flexible hours, have an appreciation for success, and understand that our business is about customer satisfaction. We are looking for an experienced specialist in skin and hair care to join our small team. The Skincare consultant will be responsible for providing an inclusive and customer-centric experience for all customers as well as advising customers on the use of various product ranges. The successful candidate will have extensive experience in the beauty industry, will respond promptly to customers, and will be able to multitask effectively and efficiently. Stock control, negotiating and buying from client reps will also be required. Email us through our company website to apply. Responsibilities: Exceeding sales targets. Consulting with customers to determine their skin type, skincare concerns, and style preferences. Recommending and explaining how products are used to fit customer needs, preferences, and budgets. Completing sales, processing returns, and maintaining a balanced cash register. Planning and implementing product marketing events. Merchandising and maintaining attractive displays and managing inventory. Handling administrative and clerical duties, such as ordering stock and keeping stock inventory. Maintaining customer relationships through follow-up calls and mails. Understand the health and safety requirements for the work environment. Be able to communicate effectively with customers via telephone or in person to determine their needs and expectations. Responding to customer questions and complaints. Extensive and up-to-date knowledge of beauty trends, skincare products, and cosmetics. A passion for the beauty industry. If would like to apply please email us from our website.

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  • Telesales Executive
    Telesales Executive
    2 months ago
    £26000–£35000 yearly
    Full-time
    Enfield

    About Us Established since 1987, we are a leading Business Service Provider of IT, Comms, Mobiles & Security products and services, delivering to a wide and diverse range of businesses in the UK. With a close team of 30 colleagues, we built our business culture and reliability on strong ethics, teamwork and excellent customer service. Many of our team members have been with us for many years and we’re proud of the loyal, supportive, welcoming environment we have. The Role We’re looking for an experienced and dynamic Telesales Executive to join our sales team and generate new business leads by utilising Zoho CRM software. Maintain detailed records of all interactions to convert interest into sales. This is a full-time, office-based role, ideal for someone who is confident on the phone, target driven and motivated by results. Key Responsibilities Develop and maintain strong relationships with existing customers and prospects. Make proactive, high-volume outbound calls to drive new sales growth by closing sales meetings for the team. Deliver excellent customer service, offering expert product advice and support. Work closely with the wider sales team to hit and exceed targets. About You A confident communicator with a professional telephone manner. Comfortable making outbound calls to build a strong prospect pipeline. Able to maintain long-term business relationships. Motivated, determined and target driven. Strong administration & organisational skills. Previous telesales experience in IT, Comms or Mobiles would be a strong advantage, but not essential as training will be given to the right candidate. What We Offer Monday to Friday working hours - no weekend or evening work 23 days holiday plus Bank Holidays 1 day paid leave for your birthday Company pension A great supportive working environment Opportunities to progress in the Sales arena Development & Growth Great Enfield Town & public transport location If you’re ready to reboot you career in telesales, we’d love to hear from you. Apply now to join our team

    Immediate start!
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