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Telephone sales jobs in United Kingdom

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  • Sales & Reservations Executive
    Sales & Reservations Executive
    2 days ago
    £28000 yearly
    Full-time
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. We are hiring a Sales and Reservations Executive to manage the reservations for Incipio Group. As a Sales and Reservation Executive, you'll be responsible for supporting the smooth and efficient running of the reservations and sales function of the business. You will be responsible for responding to reservation enquiries via telephone and email, communicating with the venue regarding bookings, cancellations and special requests, and providing exceptional service to all guests you come into contact with. **What you'll be doing: ++ Enquiries++ Efficiently respond to reservation enquiries via telephone and email Ensure all group telephone calls are managed politely and efficiently, ascertaining, and accurately meeting the caller's needs. Manage booking cancellations and reconfirmations. Working and co-operating with colleagues to always enhance the guest experience. Follow the correct procedure for confirming bookings, including deposits, card details, pre orders of food and drink, issuing terms and conditions. Provide accurate information regarding venue product offering (menus, packages, terms, and conditions) so as best to inform the guest and guide them to a suitable package, upselling at all points. Understands that the guest experience begins at enquiry and ensures all guests are dealt with in line with service standards of Incipio Group's policies and procedures. Have key knowledge of the products available, events being advertised and how to accommodate dietary requirements. ++Proactive Sales++ Support the Sales & Reservations Manager and wider team with proactive sales initiatives. Calling potential guests through warm leads from our website. Always going the extra mile and ensuring we always use our insight to produce more sales. Take and process orders in an accurate manner. Managing call backs and potential sales. Identifying and communicating all sales leads of large bookings to the Group Sales & Reservations Manager. Be motivated and proven to maximise selling opportunities by adding guest value at every opportunity, promoting the venue facilities. Conduct local business outreach programs, proactively contacting local businesses to invite into the venues. Maximise and grow the pre-booked sales of the venue through pro-active methods and the conversion of incoming enquiries. Co-operate with other departments to create an exceptional guest experience and build strong, comprehensive sales programs. To develop relationships with local clients, guests and direct to ensure a strong base of new and regular repeat business. Ensure that cross-selling is implemented to maximise sales opportunities for the group. Achieve your inbound and outbound sales targets ++Communication++ Resolve guest issues quickly and decisively. Collaborate with General Managers and on-site management teams including Head Chefs to ensure that you have a full understanding of venue requirements. ++What'll make you a great fit:++ Previous experience working with restaurant booking platforms such as Design My Night & Open Table Experience working in hospitality, with large pre orders and private dinings Outstanding attention to detail Excellent leadership skills, and the ability to motivate others Strong financial awareness and commercial acumen Strong communication skills Great enthusiasm with a can-do attitude BENEFITS + BEST BITS Health Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service

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  • Events & Reservations Executive
    Events & Reservations Executive
    3 days ago
    £24000–£29000 yearly
    Full-time
    London

    Pay: £24,000.00 - £29,000.00 per year Job description: Location: London | Head Office | Central Reservations Salary: TBC Job Type: Full-time ⸻ About Caffe Concerto Caffe Concerto is one of London’s leading premium restaurant and cafe brands, renowned for elegant dining, luxury patisserie, afternoon tea and exceptional hospitality. With multiple iconic locations across London and an expanding international presence, we are committed to creating memorable experiences for every guest, whether they are joining us for breakfast, dinner, celebrations or private events. We are looking for a passionate and customer-focused Events & Reservations Executive to join our Central Reservations team and help deliver outstanding service from the very first enquiry through to the successful delivery of each booking. ⸻ About the Role As an Events & Reservations Executive, you will be the first point of contact for guests looking to dine, celebrate or host an event at Caffè Concerto. You will manage restaurant reservations, respond to event enquiries and assist guests in selecting the most suitable venue and experience for their needs. Working closely with the Events & Reservations Manager, you will ensure that every enquiry is handled professionally, efficiently and with genuine hospitality. Your ability to build relationships, understand our venues and confidently recommend the right options will play an important role in increasing bookings and delivering an exceptional customer experience. This is far more than a reservations role. Every enquiry represents an opportunity to create a memorable experience while contributing to the continued growth of the business. ⸻ Key Responsibilities You will manage reservations and event enquiries received via telephone, email, website, social media, WhatsApp and third-party booking platforms, ensuring every enquiry is answered promptly, accurately and professionally. You will assist guests with bookings for restaurant reservations, afternoon tea, celebrations, private dining, corporate functions, birthdays and group dining experiences, providing tailored recommendations based on their requirements and the facilities available across our venues. You will prepare quotations, confirm bookings, process deposits where required and ensure all reservation details, dietary requirements, guest preferences and special requests are accurately recorded within the reservation system. Working closely with restaurant management teams, you will communicate all event details clearly, ensuring each venue has the necessary information to deliver a seamless guest experience. You will actively promote and upsell Caffè Concerto’s experiences and services, including celebration cakes, flowers, afternoon tea packages, drinks packages, exclusive dining experiences and seasonal promotions, always seeking opportunities to enhance the guest’s booking. You will follow up on outstanding enquiries, maintain regular communication with prospective clients and work proactively to convert enquiries into confirmed reservations and events. Where appropriate, you will support the Events & Reservations Manager by welcoming prospective clients and assisting with venue show-rounds, helping guests explore our restaurants and identify the most suitable location for their event or celebration. You will maintain accurate records across all reservation systems, ensuring guest profiles, payments, notes and event details remain up to date while adhering to company procedures. As part of the Central Reservations team, you will work collaboratively with the Marketing, Operations and Restaurant teams to ensure promotions, campaigns and special events are communicated accurately to guests and successfully delivered across all venues. ⸻ What We’re Looking For We’re looking for someone who enjoys working with people and takes pride in delivering outstanding customer service. You will be an excellent communicator with strong organisational skills and the ability to manage multiple enquiries while maintaining a calm and professional approach. Previous experience within hospitality, reservations, guest relations, events or customer service is preferred. Experience using reservation systems such as SevenRooms, OpenTable, TheFork, DesignMyNight or similar platforms would be advantageous, although full training will be provided for the right candidate. You should be confident using Microsoft Office and comfortable learning new systems, with excellent written and spoken English and a genuine passion for hospitality. ⸻ The Ideal Candidate We’re looking for someone who is warm, professional and naturally enjoys creating great experiences for guests. You are organised, proactive and detail-oriented, with the confidence to build relationships and the commercial awareness to recognise opportunities to convert enquiries into bookings. You understand that every interaction reflects the Caffè Concerto brand and that exceptional service begins long before a guest arrives at one of our restaurants. ⸻ Why Join Caffè Concerto? Joining Caffè Concerto means becoming part of one of London’s most recognised hospitality brands, where every day brings new opportunities to create memorable experiences for our guests. You will work alongside a passionate team in a fast-paced and supportive environment, with opportunities to develop your career within reservations, events, hospitality sales and commercial operations while contributing to the continued growth of a premium restaurant group. Work Location: In person

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  • Luxury Sales Assistant
    Luxury Sales Assistant
    8 days ago
    £13.5 hourly
    Full-time
    London

    About Us Driven by exploration and innovation, Shackleton is built on the values of polar titan Sir Ernest Shackleton and exists to inspire, prepare and equip individuals for the challenge. Informed by world-class polar expertise, the apparel range includes high-performance down jackets, heritage-inspired knitwear and expedition-grade parkas, engineered for extreme environments. Shackleton Challenges deliver unique expedition experiences in some of the world’s most spectacular and extreme locations. Meticulously planned, the Challenges aim to have a transformational impact, developing a participant's physical, mental and emotional capabilities and outlook on life. About the Role After four successful seasonal pop-ups in Central London, Shackleton’s first ever full time store opened in October 2023 in London’s West End. We are looking for experienced retail assistants with a passion for delivering exceptional customer service. The successful individuals need to be able to confidently communicate both the luxury and performance aspects of the brand as well as its unique heritage and back story, inspired by the life and achievements of Sir Ernest Shackleton. The successful candidates will play a pivotal role in ensuring the store’s success across the following parameters: • Creating and delivering an exceptional brand experience, • Delivering outstanding customer service, • Sharing expert knowledge in expedition apparel, • Sharing expert knowledge in the outdoors and extreme travel, • Display and merchandising, ensuring a truly wow experience, • Sales of Shackleton products and expedition experiences, • Maintaining the highest of store standards in terms of cleanliness and merchandising, • Supporting and participating in store events, • Continuously elevating the store experience by supporting leadership with projects and brand initiatives, • Responding to both written and telephone customer enquiries through the company customer service portal About You • Proven track record and passion for customer service ideally in the luxury or performance sectors, • Familiar / experienced with outdoor experiences, travel and adventure, • Familiar with technical apparel / materials / construction / performance, • Excellent verbal and written communication skills, • High personal standards, • Strong team player, • For the Challenge! Benefits • 25 days holiday with increases due to length of service, • Company sick pay and enhanced maternity and paternity pay, • Company pension contribution of 3%, • Team Discount, • Friends and Family Discount NO AGENCIES PLEASE Job Types: Full-time, Permanent Benefits: • Company pension, • Enhanced maternity leave, • Sick pay, • Store discount Education: • GCSE or equivalent (preferred) Experience: • Retail sales: 2 years (preferred), • customer service: 2 years (preferred) Work Location: In person

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  • Customer Care Call Centre Advisor
    Customer Care Call Centre Advisor
    9 days ago
    £20000–£28000 yearly
    Full-time
    London

    Customer Care Call Centre Advisor Join One of the UK's Leading Hair Transplant Companies: Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and making a real difference in people's lives? We are looking for a motivated and enthusiastic Customer Care Call Centre Advisor to join our growing team at one of the UK's leading hair transplant providers. As the first point of contact for prospective and existing patients, you will play a key role in delivering an exceptional customer experience while supporting individuals throughout their hair restoration journey. About the Role As a Call Centre Advisor, your responsibilities will include: • Handling inbound and outbound calls with professionalism, empathy, and enthusiasm., • Responding to customer enquiries via phone, email, and online messaging., • Booking consultations for prospective patients and ensuring appointments are scheduled efficiently., • Following up on enquiries and maintaining strong relationships with potential clients., • Conducting aftercare telephone calls to patients following their procedures, ensuring they are recovering well and answering any non-clinical questions., • Booking post-operative review consultations and follow-up appointments with our clinical team., • Providing outstanding customer support throughout the patient's journey, from initial enquiry through to aftercare., • Accurately updating patient records using our CRM and internal systems., • Liaising closely with patient coordinators, surgeons, and clinical teams to ensure a seamless patient experience., • Managing appointment diaries and helping to maximise clinic utilisation., • Meeting individual and team performance targets while maintaining exceptional customer service standards., • Identifying opportunities to enhance the patient experience and contribute to continuous service improvement. What We're Looking For: • Previous experience in a call centre, customer service, sales, healthcare, or appointment-setting role is ideal and highly desirable., • Excellent verbal and written communication skills., • A friendly, confident, and professional telephone manner., • Outstanding listening and interpersonal skills with a caring and empathetic approach., • Strong organisational skills and attention to detail., • Good computer literacy, with experience using CRM systems being an advantage., • Ability to work in a fast-paced environment while managing multiple priorities., • A positive attitude and genuine passion for delivering exceptional customer care. What We Offer • Competitive salary with performance-based bonuses., • Full training and ongoing professional development., • Clear career progression opportunities., • Friendly, supportive, and collaborative working environment., • Employee discounts on treatments., • Company pension., • Paid annual leave., • Modern office facilities., • Regular team events and employee recognition programmes. Why Join Us? We are proud to be recognised as one of the UK's leading hair transplant providers, helping thousands of patients restore not only their hair but also their confidence. Our team is dedicated to delivering exceptional care at every stage of the patient journey, and we believe our people are the key to our success. If you're passionate about customer service, enjoy building relationships, and want to be part of a company that genuinely changes lives, we'd love to hear from you. Apply today and help us deliver an outstanding experience from the very first call through to every stage of our patients' recovery.

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  • Senior Beauty therapist
    Senior Beauty therapist
    17 days ago
    £34000 yearly
    Full-time
    London

    A fabulous opportunity has arisen for a great Beauty Therapist to join our luxury, top-rated beauty clinic in the heart of beautiful Fitzrovia, Central London. We have been providing an exceptional beauty experience to our clients for over 17 years and we pride ourselves on offering our clients and staff the best beauty experience in a friendly and professional environment. Ongoing CPD training can be provided by the company. We work with some of the best brands in the business; Dermalogica, Decleor, Guinot, Crystal Clear, AlumierMD, Dermapen, Dermalux and Lash bomb. Our most popular treatments are lash lifts, skincare and hair removal (waxing, threading & electrolysis) - experience in any of these brands and treatments would be a great advantage but training will be provided for the right candidate. We are looking for someone that can make a positive impression on our team and help with the continued growth of our business. The position requires a natural ability to build up a client base and gain the trust of your clients to ensure they re-book and buy our beauty packages, courses & products. You’ll need to be an all-rounder with particular passion for skincare, eye treatments and hair removal. Work visa can be provided in future if right candidate. Essential Requirements: • Level2- 3 qualified beauty therapist, • Over 1-3 years’ (post college) experience of carrying out fantastic beauty treatments., • Excellent written and spoken English, • A positive and optimistic person with a great work ethic, • Someone capable of reaching retail, treatment & package targets, • Ability to work in a fast paced environment., • Exceptional customer service skills, • IPL treatment experience desirable but not essential What you’ll do: • Carry out exceptional and memorable beauty treatments, • Provide a positive role model for junior therapists and contribute to their training, • Maintain the cleanliness and hygiene of the salon, • Carry out reception duties; handling telephone enquiries and using salon software to book clients in and deal with customer queries., • Welcome clients with a smile and the offer of a drink., • Provide a professional and luxurious client experience Salary expectations? · Basic salary depending on experience · Training & development · Gratuities – add approximately £5,000 a year to your salary · 10% retail commission – easily add at least an extra £2,000 a year to your salary · Generous staff discount on products · Regular staff incentives · Regular staff socials · Warm and welcoming working environment Job Types: Full-time, Part-time Benefits: • Company events, • Company pension, • Employee discount Application question(s): • Describe to me your beauty industry experience in detail and treatments currently performed Experience: • beauty therapy: 2 years (required) Language: • English (preferred) Licence/Certification: • level 2 or level 3 qualification (required) Work authorisation: • United Kingdom (preferred) Location: • London, Greater London (preferred) Work Location: In person

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  • Telesales executive
    Telesales executive
    23 days ago
    Part-time
    Enfield

    About UsEstablished since 1987, we are a leading Business Service Provider of IT, Comms, Mobiles & Security products and services, delivering to a wide and diverse range of businesses in the UK.With a close team of 30 colleagues, we built our business culture and reliability on strong ethics, teamwork and excellent customer service. Many of our team members have been with us for many years and we’re proud of the loyal, supportive, welcoming environment we have.The RoleWe’re looking for an experienced and dynamic Telesales Executive to join our sales team and generate new business leads by utilising Zoho CRM software.Maintain detailed records of all interactions to convert interest into sales.This is a full-time, office-based role, ideal for someone who is confident on the phone, target driven and motivated by results.Key ResponsibilitiesDevelop and maintain strong relationships with existing customers and prospects.Make proactive, high-volume outbound calls to drive new sales growth by closing sales meetings for the team.Deliver excellent customer service, offering expert product advice and support.Work closely with the wider sales team to hit and exceed targets.About YouA confident communicator with a professional telephone manner.Comfortable making outbound calls to build a strong prospect pipeline.Able to maintain long-term business relationships.Motivated, determined and target driven.Strong administration & organisational skills.Previous telesales experience in IT, Comms or Mobiles would be a strong advantage, but not essential as training will be given to the right candidate.What We OfferMonday to Friday working hours - no weekend or evening work23 days holiday plus Bank Holidays1 day paid leave for your birthdayCompany pensionA great supportive working environmentOpportunities to progress in the Sales arenaDevelopment & GrowthGreat Enfield Town & public transport locationIf you’re ready to reboot you career in telesales, we’d love to hear from you.Apply now to join our team

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  • Remote Business Development Apprentice
    Remote Business Development Apprentice
    23 days ago
    £8–£10.85 hourly
    Part-time
    London

    Remote Business Development Apprentice Location: Remote – UK-based applicants only Job Type: Apprenticeship Pay: £8 -£10.85 per hour, plus performance-based commission Hours: 15 hours per week We are looking for a confident, motivated and professional Business Development Apprentice to join our growing commercial cleaning and facilities management company. This is a remote position suitable for someone who wants to build a career in sales, business development and account management. Full training will be provided. The Role You will be responsible for contacting a targeted list of potential commercial clients, introducing our services, identifying opportunities and arranging appointments or quotations for the management team. Our target clients include: • Property management companies, • Estate agents, • Offices, • Medical clinics, • Hotels and restaurants, • Residential developments, • Schools and commercial buildings Main Responsibilities • Contacting prospective clients by telephone and email, • Introducing our commercial cleaning and facilities management services, • Identifying decision-makers within targeted companies, • Generating qualified leads and booking appointments, • Following up with prospective clients, • Updating client information and activity within our CRM system, • Supporting email marketing and business development campaigns, • Building professional relationships with potential clients, • Working towards agreed weekly and monthly targets What We Are Looking For • Confident and professional telephone manner, • Strong spoken and written English, • Comfortable making outbound calls, • Positive, motivated and willing to learn, • Organised and able to work independently, • Reliable internet connection and a suitable home-working environment, • Good basic computer skills, • UK-based and eligible to work in the UK Previous sales experience is helpful but not essential, as full training and ongoing support will be provided. What We Offer • Fully remote working, • Full sales and industry training, • Hourly pay plus commission, • Opportunity to progress into a permanent Business Development Executive or Account Manager role, • Genuine career development within a growing company This position would suit a school leaver, college leaver, career starter or someone looking to begin a professional career in sales and business development. To apply, please send your CV together with a short message explaining why you are interested in the role and why you believe you would be suitable.

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  • Jewellery Production & Sales Coordinator
    Jewellery Production & Sales Coordinator
    1 month ago
    £26000–£28000 yearly
    Full-time
    London

    This is a varied role combining jewellery production coordination, sales support, and customer service. The successful candidate will work closely with our workshop and customers to ensure orders are managed efficiently from enquiry through to completion. Key Responsibilities • Managing jewellery production orders and monitoring progress through the workshop, • Liaising with customers regarding orders, lead times, and product enquiries, • Responding to emails and telephone calls professionally and efficiently, • Assisting with sales enquiries and preparing quotations, • Coordinating with the manufacturing team to ensure deadlines are met, • Processing customer orders and maintaining accurate records, • Building and maintaining strong relationships with trade customers, • Providing general administrative support to the sales and production teams Requirements • Excellent communication and customer service skills, • Strong organisational skills and attention to detail, • Ability to manage multiple tasks in a fast-paced environment, • Confident using Microsoft Office (Word, Excel and Outlook), • Professional telephone manner, • Ability to work both independently and as part of a team, • Previous jewellery industry experience is preferred but not essential, • Sales or customer service experience is advantageous What We Offer • Full-time, permanent position, • Opportunity to work within a respected Hatton Garden jewellery manufacturer, • Supportive and friendly working environment, • Opportunities for training and career progression, • Competitive salary based on experience

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