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Telephone sales jobs in United Kingdom

  • Reservation Agent
    Reservation Agent
    22 hours ago
    Full-time
    London

    Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

    Immediate start!
    No experience
    Easy apply
  • Recruitment Manager
    Recruitment Manager
    1 day ago
    Full-time
    Bethnal Green, Tower Hamlets

    Recruitment Manager Yard Sale Pizza Yard Sale Pizza is a growing and successful independent hospitality business currently with 16 locations based across London and plenty more on the way! We're now looking for a Recruitment Manager to join our People Team! This role is all about driving a brilliant recruitment experience from start to finish, especially as we grow, so we're looking for someone who is proactive, people-focused and takes real pride in the quality of their work. You'll be a supportive presence for our shops and wider team, showing up both in person and virtually and you'll play a huge part in creating an amazing hiring journey for every single candidate! We're looking for someone who brings great energy, puts in the hard work and never cuts corners on quality. Someone who builds relationships with ease, communicates with confidence, keeps standards sky-high and helps us find the kind of people who make Yard Sale Pizza what it is and who will help shape our newest shops from day one! What will I be doing? • Supporting the full recruitment cycle across all shop and management roles with a particular focus on staffing new site openings and ensuring each new shop launches with a brilliant team in place!, • Building strong talent pipelines through proactive sourcing, headhunting, outreach and networking., • Conducting thorough screening of candidates, including telephone, virtual and face-to-face interviews, to ensure only the best progress through the process!, • Assisting shop managers with interviewing, shortlisting and selecting the best candidates., • Liaising with managers to schedule interviews and ensure smooth coordination across teams., • Conducting right-to-work and other pre-employment checks to ensure compliance., • Supporting onboarding to help new hires settle in quickly and confidently, especially crucial during new shop launches!, • Keeping recruitment data tidy and up to date and assisting with hiring reports., • Ensuring every candidate receives the best possible hiring experience, so good that they'll want to refer all their friends!, • Checking in regularly with shop teams to understand their staffing needs and challenges and staying ahead of resourcing demands as we prepare for new openings. We are looking for someone who: • Has previous experience as a Recruitment Manager, ideally in hospitality!, • Is a great communicator whether on the phone, over email or face-to-face., • Is organised, dependable and great at juggling multiple pipelines at once, especially when working at pace during new shop opening periods., • Works well at pace but never lets quality drop., • Is passionate about culture-first hiring and choosing people who make teams stronger., • Has experience with recruitment platforms, scheduling tools and ATS systems (bonus points if you've used Harri!), • Works brilliantly with others, someone who shops genuinely enjoy collaborating with., • Brings a great vibe to the team! Someone who is approachable, supportive and positive! This is a hybrid role, a mixture of working from home as well as attending meetings which may take place in the London-based shops, we expect regular presence in the shops to get to know our people and live the YSP values! We're offering a competitive salary based on a 45-hour contract with 28 days holiday and Christmas closure! Benefits include cycle to work scheme, tech scheme, company pension, access to our Wellbeing Hub through Hospitality Action. Free pizza across all of our locations during your working hours and brilliant discounts for family and friends in all restaurants and online merchandise. If you want to help build brilliant teams and be part of our fast growing, pizza-loving company then we can't wait to hear from you! How to apply: Send your CV and a cover letter telling us why you'd be the perfect fit to

    Easy apply
  • Telesales Executive
    Telesales Executive
    1 month ago
    £30000–£50000 yearly
    Full-time
    London

    We are seeking a dynamic and results-driven Construction Business Development Executive to join our team. The successful candidate will be responsible for identifying new business opportunities, building strong client relationships, and expanding our presence within the construction industry. This role offers an exciting chance to contribute to the growth of a well established fitout contractor specialising in Commercial projects. The ideal applicant will possess excellent communication skills, a proactive approach, and experience with CRM software. Responsibilities • Identify and pursue new business opportunities within the construction sector to drive company growth., • Develop and maintain strong relationships with prospective and existing clients, contractors, and stakeholders over the telephone., • Utilise CRM software to track leads, manage contacts, and monitor sales pipelines efficiently., • Collaborate with internal teams such as project management and marketing to align strategies and maximise outreach efforts., • Proven experience in business development or sales within the construction or related industries., • Proficiency in CRM software., • Strong understanding of construction processes, industry standards, and market dynamics., • Excellent communication, negotiation, and interpersonal skills., • Ability to work independently as well as part of a team in a fast-paced environment., • Organised with strong attention to detail and the ability to manage multiple priorities effectively., • A proactive attitude with a passion for driving business growth and building lasting client relationships. This role offers an engaging environment where your expertise can directly influence organisational success while providing opportunities for professional development within the construction sector.

    Immediate start!
    Easy apply