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  • Reservations Manager
    Reservations Manager
    hace 6 horas
    Jornada completa
    London

    Are you passionate about delivering exceptional guest experiences in a luxurious setting? Firmdale Hotels, renowned for its unique blend of luxury, comfort, and impeccable service, is looking for a dynamic Reservations Manager to join our esteemed team at the Haymarket Hotel. Firmdale Hotels is a collection of award-winning boutique hotels in London and New York, celebrated for our beautifully designed interiors, distinctive style, and commitment to excellence. Our hotels offer a unique and personal touch, ensuring that every guest enjoys a memorable stay. As the Reservations Manager, you will play a crucial role in overseeing the daily operations of our reservations department. Reporting directly to the Deputy and General Manager, you will ensure that all reservation enquiries are handled efficiently and that our guests' needs are met with the highest standards of service. Responsibilities: • Run the daily operations of the reservations department, managing all incoming reservation enquiries., • Ensure that every interaction with guests, travel agents, and colleagues reflects our commitment to exceptional service., • Manage the financial aspects of the department, including budgets and forecasting, to meet our business objectives., • Produce weekly and monthly departmental reports for the General Manager, providing insights and updates on performance., • Build and maintain strong relationships with travel agents, clients, and guests to foster loyalty and repeat business., • Uphold Firmdale's high standards in every aspect of your work, from handling complaints to conducting Duty Manager shifts. What you Need: • Previous experience as a Reservations Manager or Supervisor in a high-end hotel operation is essential., • Familiarity with the Opera system is required., • A strong understanding of all Front Office operations is crucial., • Exceptional communication and customer service skills are a must., • The ability to thrive under pressure and in a busy environment is key., • A deep understanding of current hospitality trends and competitor offerings., • Impeccable organisational skills and attention to detail., • Capable of motivating and training a team, providing solid leadership. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Accounts Assistant
    Accounts Assistant
    hace 4 días
    Jornada completa
    London

    Citadines Holborn-Covent Garden London is seeking a confident and experienced Accounts Assistant to become part of our Team. You will report to the Assistant Residence Manager, supporting the property and centralised Finance team with bookeeping duties and administrative support. An Accounts Assistant is responsible for: Ensuring invoices and credit notes are raised and posted Processing invoices and reconciling Processing commission invoices from travel agents Requesting authorisations and raising discrepancies with the relevant person/department Being responsible for petty cash records and completion Reconciling credit card accounts Assisting the Finance Team with month end processes Preparing accruals and bad debt provisions Assisting with the timely and effective collection of all debts Participating in credit control meetings as required To be successful in the role of Accounts Assistant, we require: At least two years’ experience in a similar bookkeeping role, ideally within the hotel sector Completed or studying for a bookkeeping qualification such as AAT or other equivalent qualification A self-motivating attitude to work autonomously yet have a team orientated mindset Effective communication skills in written and spoken English Proficient level of numerical, administrative and IT Skills Experience with the Property Management System RMS is advantageous This is your opportunity to be part of our team as an Accounts Assistant. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Organisation, Numerical, Time Management, Decision Making, Attention to Detail, communication, Problem Solving

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  • Property viewing agent
    Property viewing agent
    hace 10 días
    £2000–£5000 mensual
    Jornada completa
    London

    Nodehaus is looking for a confident, reliable Property Viewing Agent to conduct viewings across London. This is a flexible, self-employed role paid on commission. It suits someone who enjoys meeting people and wants to earn around their own schedule. No experience is needed, as full training is provided. What you'll do • Conduct viewings with prospective tenants and buyers, • Present each property professionally and answer questions about it, • Qualify applicants by checking budget, move-in date and suitability, • Gather feedback and report back after every viewing, • Encourage interested applicants to put in offers and help move them forward, • Represent Nodehaus with professionalism at all times What we're looking for • Excellent communication and people skills, • Punctual, well presented and dependable, • Self-motivated, with the ability to work independently, • Good knowledge of London and comfortable travelling across the city, • Able to cover multiple areas at short notice, • No experience needed, as full training is provided, • Own transport or comfortable using public transport What you'll get • One week's rent paid on every closed deal, • Uncapped earnings, so the more deals you close, the more you earn, • The opportunity to grow with the business and earn a higher commission rate, • Full training to get you started, • Flexible hours that fit around your schedule, • Experience with an ambitious, expanding London property business Applicants must have the right to work in the UK.

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  • Property Inventory Clerk
    Property Inventory Clerk
    hace 2 meses
    £1500 mensual
    Jornada parcial
    London

    We are looking for a reliable, organised and detail-oriented Property Inventory Clerk to join our team. The role involves visiting residential properties and producing clear, accurate and comprehensive inventory reports documenting the condition and contents of each room inside the property. Key Responsibilities • Carry out property inventories, check-ins and check-outs, using our software on your mobile device., • Produce detailed reports recording the condition, cleanliness and contents of properties., • Take clear photographs to support inventory reports., • Record meter readings and details of keys provided., • Identify and accurately document damage, defects and maintenance issues., • Compare check-out inspections against the original inventory and highlight any changes or discrepancies., • Complete and submit reports accurately and within required timescales., • Communicate professionally with landlords, tenants, letting agents and property managers., • Travel between properties throughout the working day. What We’re Looking For • Excellent attention to detail and observational skills., • Good written English and ability to produce clear, accurate reports., • Reliable, punctual and well organised., • Comfortable working independently and managing your own schedule., • Confident using a smartphone, tablet and inventory software., • Professional and friendly when dealing with clients and tenants., • Previous experience in property, lettings or inventory work is beneficial but not essential, as training can be provided. What We Offer • Flexible working opportunities., • Full training provided., • Varied work across a range of residential properties., • Supportive working environment., • Opportunity to develop experience within the property and lettings industry. Apply If you’re organised, dependable and have a keen eye for detail, we’d love to hear from you. If you already conduct property inventory reports and are simply looking for extra work, please get in touch. Please apply with your CV and a short introduction about yourself, including your availability and any relevant experience.

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  • Lettings Manager
    Lettings Manager
    hace 2 meses
    Jornada completa
    London

    Property Lettings Manager — (Founding Team) London | Hybrid (Remote + Field) | Commission-only | Entrepreneurial Venture *Please read this ad in full before applying.* The journey has already begun, are you ready to jump onboard? King Khawaja Angels is the newly-launched property management and concierge arm of King Khawaja Investments LLP, registered in Mayfair. We're building something from the ground up — a boutique lettings and concierge brand delivered by a team we call our "Angels," backed by AI-driven client communication tools. There is no existing client book to inherit — this is about sourcing, pitching, and closing deals entirely from scratch. A different way of working This is a hybrid role — part remote, part field. We're breaking away from the conventional office model in favour of something more flexible and fluid. You'll stay connected with the team through regular Zoom calls and informal catch-ups at convenient spaces — a local café, lounge, or hotel — to stay aligned on the latest developments. You'll also have exclusive use of our Old Bond Street office to entertain clients for meetings and signings, giving you a prestigious Mayfair address to close deals from. We're not looking to become another high street estate agent. Our vision is to build the biggest virtual lettings management and concierge service in London — and become the market leader in this field. This is not a conventional job. There is no basic salary. This is an opportunity for someone entrepreneurial who wants to build a client base, earn serious commission, and grow with a brand from day one. Who we need • A strong-minded, self-driven individual — not someone looking for a 9-to-5, • Comfortable with the uncertainty and grind of an early-stage venture, • Willing to put in the work to build relationships and win landlords from scratch, with no existing clientele to fall back on — every deal starts from zero, • Experience in lettings/property management preferred, but mindset matters more than CV, • Someone who understands that building something worthwhile takes hustle before it pays off What you'll do • Build a landlord client base from the ground up — sourcing, pitching, onboarding, • Manage the full lettings lifecycle: tenant sourcing, referencing, compliance, renewals, • Represent the brand with a concierge-level standard of service, • Help shape the operational backbone of the business as it scales, • Complete autonomy to steer the business in the direction you believe will drive its success — this isn't a role where you follow a script, it's one where you help write it Rewards Commission-based: 40% for your first 12 months, or your first 25 landlords onboarded — no ceiling on what you can earn • 28 days holiday, • Your birthday off, every year, • Travel opportunities as the business grows, • Training and professional development support, • A genuine seat at the table in a founding team — real equity in the brand's future, not just a job title If you're looking for safety and a guaranteed paycheque, this isn't for you. If you're looking to build something and be rewarded properly for it, we want to hear from you. Love Khawaja's Angels 12 Old Bond St, Mayfair

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