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Fraud Specialist – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: Various 2026, • Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Ability to educate our customers on how to protect themselves against Fraud, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority #Priority

The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security.

Come and join us in Edinburgh - We care, the way you care.Hello, I'm Owen, Recruitment Manager for Randolph Hill Nursing Homes Group.I'm excited to share that we are searching for an outstanding Care Assistant to join us at our Ashley Court or Blenham House Nursing homes, located in Morningside or S

The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security.

Interested in this role You can find all the relevant information in the description below.Full Time, Part Time, Evenings & Weekends Available.Full UK Driving Licence Required.We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care companies, we

Nursery Practitioner / Nursery Assistant Location: Stowmarket,Suffolk.Worldwide Education, one of the UKs leading education supply agencies, is looking for enthusiastic and motivated Nursery Practitioners and Nursery Assistants to provide temporary day-to-day supply cover in vibrant nursery settings

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE.Why not use your skills to make a difference and join our Home Connections Team in Stoke.Youll be talkin

It's an opportunity to put your skills to meaningful use and develop your career.

This is a great opportunity to help make a positive impact to a youngadults life.

To help us consider travel times, please mention your typical method of transport to work (e.

At Constance Care (A CCH Group Company), we are more than just a care provider.We are a supportive community with a proud history of raising standards in care since 2009.Today, we are the largest care company in the United Kingdom, with more than 260 locations and 14,000 care professionals deliverin

A leading care provider in Fetcham is seeking dedicated caregivers to support a child with complex medical needs.Ideal candidates will have experience in tracheostomy and gastrostomy care, along with a full UK driving license.This role offers training, career growth, and additional perks, promoting

We are looking for people who are caring and compassionate who would like to make a real difference to the quality of life of our clients.As a CAREGiver you will provide a variety of services to help clients maintain their independence in their own homes.Very often they are for longer.Regular client

A compassionate care provider in the United Kingdom is seeking a dedicated Personal Assistant to offer one-to-one support for a neurodiverse individual.This meaningful role emphasizes relationship-building rather than traditional care.Ideal candidates should be kind, patient, and reliable, with a ca

A reputable care service provider in Grangemouth is seeking a part-time Care Assistant to provide person-centred care to older adults, assisting them in regaining independence at home.The role requires evening shifts with a minimum of 16 hours per week, offering £13.No experience is necessary, maki

A local care provider in the United Kingdom is looking for a dedicated Personal Assistant to provide one-to-one support to a neurodiverse lady in her home.This rewarding role focuses on building meaningful relationships and supporting daily routines in a comforting environment.The ideal candidate wi

A leading care home provider in the UK is looking for a dedicated Care Assistant in Scotland.In this role, you'll provide compassionate care and support to residents, assisting them with various needs.The position comes with a comprehensive benefits package, including excellent pay rates, training o

Responsibilities & Requirements.Domestic assistant to assist with housework, shopping, companionship, looking for a reliable, trustworthy and detail orientated Domestic assistant to help our clients maintain their homes and support with daily life.The ideal candidate is proactive, discreet flexible,

A leading educational recruitment agency is seeking a dedicated SEN Care Teaching Assistant to support students aged 11 to 19 in Barking and Dagenham.Ideal candidates will be compassionate and reliable, working closely with teaching staff to promote independence and provide personalized support.The

A local healthcare provider in the United Kingdom is seeking a dedicated Personal Assistant to provide one-to-one support for a neurodiverse individual.This role emphasizes relationship-building, personal wellbeing, and daily support in a secure environment.Ideal candidates are kind, patient, and re

Flexible shift patterns are available to fit your schedule, providing a great opportunity to make a real difference in the community.

We're looking for a compassionate and skilled Care Assistant to join our team in Acton Central, supporting one of our clients with a range of complex health needs.This role is ideal for someone who values building meaningful connections and providing consistent, person-centred care.The Complex Care

A healthcare provider in the United Kingdom is seeking compassionate Healthcare Assistants to join their team.You will deliver personal care and support to vulnerable clients, making a meaningful impact on their lives.Training will be provided, and no prior experience is necessary.If you are reliabl

A leading care organization in the United Kingdom is seeking Health Care Assistants & Support Workers to provide compassionate care to clients in their homes.This full-time position requires a commitment to enhancing the lives of individuals within the community, with opportunities for ongoing train

This is a fulfilling opportunity for those dedicated to making a meaningful impact in people's lives.

A healthcare recruitment agency is seeking a compassionate Healthcare Assistant to provide essential care and support to patients across the United Kingdom.In this role, you will assist patients with daily activities, monitor their wellbeing, and create a safe environment.The position requires stron

A prominent care provider in Scotland is seeking a compassionate Senior Care Assistant to deliver high-quality, personalized care to residents.This role involves planning and implementing care plans, leading a team of Care Assistants, and ensuring the well-being of residents through kindness and eff

Based in or able to travel to Kingswinford.

An opportunity to learn from experienced colleagues as part of an outstanding and committed team.

A care service provider in the United Kingdom is seeking Care Assistants to support clients in their homes and help preserve their independence.The role includes personal care, medication administration, and providing emotional support.Candidates must have prior experience, a valid UK driver's licen

This is a rewarding opportunity for someone who enjoys working with children and wants to make a real difference in a young person’s life.

Email your CV and a cover letter outlining how you meet the criteria of the person specification to henley.Please ensure you explain any gaps in education, employment and/or training in your CV.Would you like to continue your career with one of the most respected care charities? At Greensleeves Care

We are looking for a Female Weekend Personal Care Assistant for up to 6 hours per week to assist a disabled lady who has mobility issues with her morning and evening routines.These times can be fairly flexible to suit both parties.Extra hours to cover holidays and sickness of other staff member.Duti

A leading care provider in Motherwell is seeking a compassionate Care Assistant.You will support local clients by providing companionship, personal care, medication reminders, and more.The role offers flexible hours, paid mileage, and opportunities for training.No prior experience is necessary, maki

A local caregiving service is seeking dedicated Care Professionals to support clients in their homes during evenings and weekends.Responsibilities include household tasks, meal preparation, and personal care.Applicants should possess a caring personality, a full driver's license, and be reliable.Com

Full training is provided, making this an excellent opportunity for those looking to start a career in care.

This is a rewarding opportunity for individuals passionate about improving the lives of others, especially the elderly and vulnerable.

You’ll have the opportunity to develop your career through ongoing training opportunities, so there’s no limit to how far you can go with us.

Ongoing career development with progression opportunities and the opportunity to complete NVQs in Health & Social Care via an external source.

Home Insteadis the world’s leading provider of Personal care and companionship services for older people.This is to allow individuals to lead fulfilled lives in safe and familiar surroundings where they feel most comfortable, in the place they call home.With minimum visits of one hour, award winni

This is an excellent opportunity for those passionate about improving lives.

And, by joining us, you'll have a wonderful opportunity to give something back to those people. Opportunity to learn from experienced colleagues as part of an outstanding and committed team.