Senior HR Advisor - Retail
4 days ago
Clapham
Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UK’s leading online fashion retailers. We employ around 140 employees across head office and retail, creating and selling a beautiful range of women’s clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do. About the role Are you a hands-on HR professional with a passion for retail and experience supporting growth and expansion? Hush is looking for a Senior HR Advisor to partner with our Retail teams and play a key role in our ambitious plans for retail expansion, including new store openings, ensuring our people are supported, engaged, and empowered to perform at their best. What you’ll do In this role, you’ll act as a trusted HR partner to managers and teams across our retail business. You’ll take ownership of employee relations, recruitment, training, payroll support, and key people processes, helping to shape the employee experience while supporting the business to achieve its growth ambitions. Key Responsibilities Employee Relations & Business Partnering: • Coach and support managers on people matters and performance management., • Act as first point of contact for retail staff on HR-related queries., • Drive annual people processes including appraisals, salary reviews, and talent bonuses., • Manage maternity/paternity processes and long-term sickness cases., • Support retail hiring and coach managers on effective recruitment techniques., • Play a key role in onboarding and staffing for new store openings., • Partner with Retail leadership to deliver training programs and induction sessions., • Ensure accurate and timely retail payroll., • Organise staff events, recognition initiatives, and support company-wide engagement. What success looks like • Managers feel confident and supported in managing their teams and employee relations., • Retail teams are engaged, motivated, and high performing., • Recruitment, onboarding, and training processes are efficient, consistent, and scalable., • Payroll and people processes are accurate and delivered on time., • New store openings are staffed effectively, and HR processes support smooth launches., • Employee feedback reflects a positive and inclusive culture. What you’ll bring • Proven HR Advisor experience in a fast-paced, retail environment., • Experience supporting new store openings and retail expansion., • Strong knowledge of employee relations, recruitment, and HR policy., • Experience coaching managers for low-risk, effective outcomes., • Excellent communication, organisation, and time management., • High level of discretion, integrity, and hands-on approach., • IT proficient (Excel, PowerPoint, Outlook)., • Ideally CIPD qualified or working towards., • Willingness to travel to retail locations regularly., • Energetic, agile, empathetic, and proactive. Why you’ll love it here 🎉 A supportive, dynamic, and creative workplace. 🚀 Growth opportunities as we expand and innovate. 🏖️ Generous holiday allowance with flexible hybrid working options. 📚 Continuous professional development to keep you ahead of the curve. 🍻 Social events that celebrate our collective achievements. 💪🏼 Early-finish Fridays and flexible hours for a better work-life balance. ✨ Exclusive company discounts and perks Why Hush Hush is a people-focused business with ambitious plans to expand our retail footprint. This is an exciting opportunity to influence culture, engagement, and performance while supporting new store openings and shaping the employee experience at scale. Our Commitment At Hush, we embrace diversity as a strength that drives innovation and creativity. We are dedicated to building an inclusive workplace where individuality is celebrated, and everyone feels empowered to succeed. Our culture reflects our commitment to equal opportunities and respect for all. 📩 No agencies please.