Trabajos unified communications en Reino Unido

Job Description: This is an exciting opportunity to lead the media planning across multiple geographies in Europe for some of the world's most recognised and iconic brands. The European ICP Lead will be a key part of our continued transformational journey to data-driven brand building and is a crucial role in realising our ambition to put the needs of pet parents at the heart of our connected communications strategy and media 2030 ambitions. A crucial partner in realising our ambition to put the needs of pet parents at the heart of our connected communications strategy and media 2030 ambitions. Reporting to the EU Media/ICP Strategy Director, you will be responsible for implementing data-driven Integrated communication strategies, driving awesome market connection plans – ranging from brand awareness through to engagement, conversion and loyalty. You will work across all Pet Nutrition brands and will help shape the KPIs and brand plans to ensure market campaigns and activations exceed expectations. You will work with your regional colleagues, brand and eCom/ DTC teams to coordinate and deploy data-driven Paid & Owned media campaigns through the relevant comms channels. You will need a passion for, and working knowledge of the EU media landscape, as you will serve as an ambassador for the transformation required in through-the-line comms planning with a focus on digital channels and performance. You will need a proven track record in delivering data-driven Paid & Owned media plans across multiple countries. You will need an inquisitive nature, which will be put to good use for creating exciting test & learn plans (Firestarter programme). The focus will be on finding new partners for our communications plans and increasing relevance for our brands. This role will be based in the EU cluster markets and will require 20% travel The European ICP Lead will build close cross-functional relationships with other departments, including: * Peers in the Pet Parent Centre of Expertise * Martech, Data Strategy & Acquisition, Programmatic, Measurement, Content, Search team & Digital functional IT teams * EU regional brand teams and Local customer marketing managers based in-market, including DtC and Ecomm teams * External agencies & partners * MGS Commercial: Media Procurement You’ll love this role if you have a passion for storytelling and conversion-focused content, and a can-do attitude, as there will be a lot of learning on the fly, particularly around new data topics. The EU ICP Lead drives their mission with autonomy and pace. You will be proactive, demonstrating leadership to create, develop and adjust with learning. They will be part of a new team and will actively contribute to creating trustful relationships, strong team spirit, fun and a positive mindset. What are we looking for? * Degree-qualified or equivalent digital education * Significant years of prior experience in through-the-line media/ comms planning * Strong working knowledge of the EU media landscape * Preference for understanding of buying media, particularly digital * A genuine interest in data-driven marketing approaches & demonstrating clear results for advertisers * A passion for cats and dogs would be ideal * CPG experience would be preferred * Languages: Fluent English required What will be your key responsibilities? LEAD THE PN EU ICP PROCESS PLAN * Lead the Integrated Communications Planning process, ensuring teams hit key milestones and timings as planned. * Drive the feedback loop for teams on the process (incl. ICP drop-in & end of cycle wash-up) & deliver new tools to support * Working closely with the regional CoE retail media, programmatic, brand and local activation teams to ensure an omni-channel approach is delivered through the brand ICP process and plans * You will drive the intentionality behind the IAT (integrated agency team) by fostering great relationships with agency partners, in turn driving strategic topics for PN EU. * Bring ‘outside learning in’ to drive new thinking and approaches to connections planning * Recommend tools, resources and capabilities to succeed LEAD IN YEARS WORKING IN ADVERTISING BUDGET MANAGEMENT * Act as the in-year budgeting cycle champion * Lead Input required for quarterly and periodic budget reviews with the Chief Growth Officer + EU LT * Own In-year process to manage budget/reconciliation/rephasing with ICP Deployment Heads/Brand team * Co-ordination of reconciliation and budget review with A&CP Business Partner FUNCTIONAL LINE MANAGEMENT RESPONSIBILITY * ICP Strat Manager (T2) * PO Exec (B4) LEAD THE PERFORMANCE AND DATA-DRIVEN TEST AND LEARN STRATEGY: FIRESTARTER * Create and lead an omnichannel test and learn agenda with the objective of accelerating our data-driven media strategy * Co-creation of brand test and learn maps across the three key DDM pillars * Lead the teams responsible for the Key task forces beneath the Firestarter program to deliver the planned T&L strategy. * Collaborate with D2C and Dcom to integrate performance testing plans into one unified testing agenda * Champion test agility and the spirit of agile performance testing to deliver the scale of tests needed to accelerate DDM learning & competency * Champion new partners for media, partners for performance and partners for data activation to build a network of media partners that solve for communication 'jobs to be done' and reduce over-reliance on social and traditional reach partners. DRIVE BEST IN CLASS INTEGRATED COMMUNICATIONS STRATEGIES AND CONNECTIONS PLANS * Act as the lead consultant between ICP Strategy and ICP Deployment, enabling strong operational support for the team in the transition from Annual ICP Strategy to In-year Deployment. * Be the conduit for ensuring the regional strategies equate to excellent connection plans, with a strong focus on using 1PD data within the plans and KPIs for performance delivery. * Drive recommendations for in-year optimisations of media budget/ plans to reach KPIs * Develop executable strategies for remarketing & journey (PPJ) pathing with peers in the CoE. UPSKILLING AND INCREASING CAPABILITIES & SHARED UNDERSTANDING OF BRAND BUILDING FOR MUTUAL VALUE * Inspire the EU marketing community with new partners & platforms which will drive stronger connection and relevance of Mars brands for new pet parents. * Own development of critical strategic playbooks such as 'Social' and 'Influencer' * Drive the share out of critical learning from the Firestarter T&L program. What can you expect from Mars? * Work with diverse and talented Associates, all guided by the Five Principles. * Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today. * Best-in-class learning and development support from day one, including access to our in-house Mars University. * An industry-competitive salary and benefits package, including a company bonus. #LI-RM2 #LI-Hybrid #TBDDT

Be-Resourcing is proud to be partnering with a leading international law firm in the search for a Unified Communications Assistant to join their London office. Offering a salary between £34,200 and £41,800, this fully office-based role focuses on supporting on-site users and delivering seamless AV and communication experiences. Key Responsibilities: • Provide technical support and coordination for live and hybrid events., • Conduct regular checks and preventative maintenance on AV/UC equipment., • Troubleshoot technical issues across multiple platforms and technologies., • Support the implementation and testing of new Unified Communications solutions., • Participate in project work, including occasional out-of-hours deployments., • Operate and instruct others on AV equipment (e.g., projectors, microphones, Crestron, Raspberry Pi)., • Maintain inventory and assist with AV procurement and storage., • Ensure timely resolution of support requests within SLAs. Ideal Candidate Profile: • Experience supporting Windows OS and hardware., • Basic knowledge of Microsoft Teams user management, Teams Rooms, networking, and SIP protocols., • Strong troubleshooting skills and ability to learn new technologies quickly., • Familiarity with ticketing systems., • At least one year of experience operating and maintaining AV equipment., • Excellent communication and customer service skills., • A proactive, team-oriented mindset and the ability to work under pressure. Note: This role involves physical activity including walking, standing, lifting, and manual handling. Benefits: • Competitive salary (reviewed annually), • Generous bonus scheme, • Up to 25 days holiday (rising to 28 with service), • Holiday exchange scheme, • Private medical insurance, • Enhanced parental leave, • Flexible benefits tailored to your lifestyle Join a tech-forward, globally recognised law firm in a dynamic role where innovation, collaboration, and cutting-edge communication technology come together to shape the future of client service. Apply now or contact for more details!

About the Company My client is an integrated public affairs agency that delivers outcomes for the top organizations and leaders around the world. With expertise in strategic communications, digital marketing, creative, research, and measurement, they offer a cohesive approach across corporate, policy, and public affairs strategy in today’s interconnected world. By combining incisive strategy and deep tactical expertise, we make change possible. Their transatlantic presence includes offices across thirteen markets in the US and Europe. About the Role The HR Director, Europe, will play a pivotal role in shaping and guiding the human resources function across Europe as we integrate newly acquired entities. This leadership position calls for a dynamic and strategic human resources professional who can navigate shifting priorities during a critical period of growth and change. The HR Director will be responsible for developing and implementing consistent HR policies and best practices that reflect the diverse needs of the European businesses while ensuring alignment with overarching global objectives and the established processes and cultural imperatives. Responsibilities • HR Functional Leadership:, • Advisor to Leadership: Be a trusted strategic partner and advisor to the Global COO, HR Leadership and the European team., • Be able to offer a best practice point of view to management in areas of change management, organizational effectiveness, talent management, compensation and benefits, culture, performance management, recruitment., • Give advice on complex people and management issues as they arise, being able to provide a 360 perspective., • Resource for Team: Establish trust in the talent function and build relationships with managers and team members such that you provide guidance and play a key role in employee relations., • Lead internal communications relevant to talent policies and initiatives across the Group Europe to keep everyone informed of the latest developments., • Functional Leader: Provide leadership, direction & coaching across the full range of HR and people responsibilities., • Ensure that a consistent strategic approach is taken to HR policies in each European country in which the business operates, while tailoring local approaches as needed., • Form cost effective strategic alliances which enable counsel in areas such as employment law, talent acquisition and employee relations. Integration and Policy Development: • Conduct a thorough review of existing HR policies in participating countries., • Identify key differences in employment laws, benefits, and workplace practices., • Organize focus groups with local teams to discuss findings and gather input., • Seek advice from appropriate legal advisors to understand compliance requirements in each country., • Draft a unified framework for HR policies captures the best of existing policies, that respects local regulations and cultural differences., • Create guidelines for customising policies based on local needs while ensuring alignment with the central framework., • Develop a phased rollout plan for new policies., • Communicate changes effectively to all stakeholders. Cultural Integration/ Transformation: • The European HR Lead will champion and further develop a high performance inclusive, fun, and innovation-driven culture which at its core, drives excellence in the delivery of service to clients., • Capture the best of existing initiatives and ensure they are shared across the group., • Keep a pulse on employee engagement, using data from a comprehensive annual engagement survey., • Cooperate closely with the Leadership Team to co-create an annual employee engagement plan., • Develop and manage Performance and Talent review cycles, aligning with established practices in the US., • Ensure that employee recognition programs are aligned with existing best practice., • Develop a talent development and succession planning approach which ensures that the Group identifies and grows the next generation of leaders in Europe., • Contribute to leadership team meetings on high-performance culture, accountability, and engagement strategies., • Implement a platform for continuous feedback where employees can share their thoughts on cultural initiatives., • Regularly assess progress and adjust strategies based on employee input., • Develop programs that encourage collaboration among various cultural backgrounds and promote inclusion and belonging, such as cross-team projects. Leadership of the Group’s Talent Management Strategy in Europe: • Work with the Global Head of Talent and Talent acquisition to develop employer branding for Europe., • Oversee executive recruitment by defining key competencies, values, and leadership qualities required for hires, while serving as the primary authority on candidate evaluation; collaborate with trusted external consultants to identify and attract top talent for strategic roles., • Analyse turnover data to identify trends and address areas of concern in retention., • Compile data on current employee skills and competencies to identify critical talent gaps., • Develop profiles for high-potential employees to aid in succession planning., • Create individualised development plans for employees based on their aspirations and organizational needs. Compliance and Risk Management: • Develop a compliance checklist for ongoing HR practices., • Establish resources that can be accessed for up-to-date legal information and guidance., • Create a protocol for reporting and addressing compliance violations., • Regularly assess risks associated with changes in legislation or organisational structure. Qualifications • 10 + years international generalist HR experience., • Must have a demonstrated ability to be a “hands on” individual contributor whilst simultaneously taking a strategic perspective., • Excellent working knowledge of multiple HR disciplines including policy development, talent management, performance management, employee engagement, talent acquisition, training, compensation, and benefits., • Outstanding skills in multi-cultural stakeholder management, proven ability in building and managing relationships with European and US stakeholders., • Preferably a track record of building a People function and representing the function in a leadership position, ideally having led the HR integration of newly acquired entities., • A background in Professional Services would be an advantage., • International experience in high growth environments an advantage.

We’re working with a leading international law firm to hire an AV Analyst to join their in-house IT team. Based in the London office, this is a fully on-site role supporting the technology behind client meetings, hybrid events, and internal collaboration. This is not your typical AV tech role. You’ll be supporting a broad unified communications environment — from Microsoft Teams Rooms and Crestron systems to live video conferencing, Raspberry Pi setups, and high-spec hearing rooms. You’ll be responsible for resolving live support issues, maintaining AV infrastructure, and ensuring seamless technology delivery across all client and internal events. Key responsibilities: • Provide technical support for hybrid meetings, live events, and video conferences, • Troubleshoot issues across a range of AV and UC systems, including Teams Rooms, Polycom, and Crestron, • Conduct regular room checks and preventative maintenance, • Participate in project work, tech testing, and out-of-hours deployments when needed, • Contribute to improving AV/UC standards, documentation, and governance, • Manage AV equipment inventory and support procurement processes, • Ensure timely resolution of tickets in line with agreed SLAs, reporting issues as needed What you’ll bring: • At least 1 year of experience in an AV/UC support role within a professional or corporate environment, • Working knowledge of Microsoft Teams, Teams Rooms, and AV integration, • Familiarity with SIP protocol, basic networking, and common AV platforms, • Experience with Windows systems and the ability to pick up new technologies quickly, • Excellent problem-solving skills and a proactive, calm approach under pressure, • Strong communication skills and commitment to excellent user experience, • Willingness to meet the physical demands of the role, including setting up equipment, moving hardware, and supporting live environments This is an excellent opportunity for someone looking to move into a more advanced AV/UC role within a structured and supportive environment, with the chance to develop their skills in a global, professional services setting.

About DTEK Group DTEK Group is the largest private investor in Ukraine’s energy sector, with 55,000 employees. Our businesses generate electricity at wind, solar and thermal power plants; distribute and supply power to end consumers; extract natural gas and coal; trade energy resources on Ukrainian and foreign markets; and provide domestic and commercial energy services. Over the last 20 years, DTEK has grown into a national energy leader and is today transforming into a pan-European clean energy business. Since the full-scale invasion of Ukraine in 2022, DTEK Group has restored power to more than 17 million consumers in regions affected by hostilities. Role Overview: Senior Manager, Content and Publishing We are seeking English and Ukrainian speaking experienced and strategic Senior Manager, Content and Publishing to lead our global content initiatives. This role is pivotal in enhancing DTEK's reputation as a forward-thinking European energy provider, and in helping to share the story of a company fighting to keep the lights on in a company at war. You will oversee our digital presence, including websites and social media, and lead the creation of high-impact content – including the Annual Report – that resonate with diverse stakeholders. We are looking for a result-oriented, mission-driven, and resilient professional who thrives on overcoming the toughest challenges. The ideal candidate will be highly organized, a committed team player, and ready for an unparalleled opportunity. In return, we offer the chance to play a pivotal role in one of the most significant stories in global affairs. Key responsibilities: • Content strategy development: Design and implement a comprehensive content strategy aligned with DTEK’s brand and communication objectives., • Digital presence management: Oversee the development and maintenance of DTEK’s website, ensuring optimal user experience and SEO performance., • Social media leadership: Develop and execute a robust social media strategy to enhance brand visibility and engagement across platforms., • Publication oversight: Lead the production of key corporate publications, including the Annual Report, compliance reports, and sustainability reports., • Content creation: Produce compelling visual and written content, such as videos, graphics, webinars, and whitepapers, in collaboration with internal teams and external partners., • Analytics and reporting: Direct content performance analysis to inform strategy and improve engagement metrics., • Team and stakeholder collaboration: Manage (Ukraine-based) internal content and digital team and coordinate with external agencies, ensuring cohesive messaging across all channels., • Event participation: Contribute to the planning and execution of significant events and conferences, including developing high-impact branded content in digital and print., • Cross-functional integration: Collaborate with Brand, Marketing, and Ukrainian Communications teams to ensure unified communication efforts, including managing the unified communications calendar. What we’re looking for: • Proven ability to develop and execute comprehensive content strategies., • Strong project management skills with experience overseeing publications and digital platforms., • Excellent written and verbal communication skills., • Experience delivering end-to-end Annual Report projects, including knowledge of legislative requirements for corporate reporting., • Proficiency in content management systems and analytics tools., • Ability to lead cross-functional teams, including remote teams, and manage external partners. Qualifications: • Experience: At least 8 years in content strategy, corporate communications, or digital publishing — ideally in the energy or infrastructure sectors., • Location: Willingness to travel internationally, including occasional visits to Ukraine (with security measures in place). Why join us? At DTEK, you'll be part of a mission-driven organization playing a critical role in Ukraine's energy security and transition to sustainable energy. At the heart of a busy communications team, you will join a dynamic environment, communicating about one of the biggest stories in the world today. Your contributions will make a meaningful difference, with a wealth of opportunities to get involved in impactful work.

Our client, a City based Multi Asset fund manager is seeking a Senior Compliance Assurance & Monitoringv lead to take on a 12 month maternity cover. The business has a approx. AUM of over £15+ billion and employ's approximately 200 employees in the UK. The role is 70% BAU with 30% programme delivery. You will lead the Compliance Monitoring team of 2 direct reports and own the risk-based Compliance Monitoring Plan across the firms various entities, as well as offering the business your assitance in both Enterprise Risk tasks and the ideally the firm's ICARA submission - You will be availiable to start within the next 4 - 10 weeks (No later than 01.11.2025). You will be required to have evident current/past staff leadership skills please and experience from the buy side / investments & funds domain. Overview Operating within the second line of defence, the Compliance Monitoring Team provides independent assurance to the regulated Boards on the adequacy and effectiveness of systems and controls across the business through robust monitoring, thematic reviews, action tracking, reporting, and stakeholder engagement. The Head of Compliance Monitoring is responsible for managing the Compliance Monitoring Team, and overseeing the design, timely execution, and continuous improvement of the compliance monitoring framework. The role ensures that operations align with regulatory standards and internal policies, and that the firm is not exposed to undue risk. In addition, the Head of Compliance Monitoring will be involved with the organisation’s Enterprise Risk Management strategy, ensuring proactive identification, assessment, and mitigation of strategic, operational, financial, and regulatory risks. The role also includes general support to the Compliance Advisory team, and the Chief Legal & Compliance Officer, including effective cover for other areas within the Compliance team as required, reporting to, and membership of, relevant in-house committees, and engagement with the internal audit department and the internal audit plan. Compliance Monitoring Programme Design & Delivery Design and implement a risk-based compliance monitoring programme that aligns with evolving regulatory expectations, internal priorities and risk objectives, securing Board agreement to the plan. Lead the ongoing design, development and maintenance of the monitoring plan, procedures, methodologies and reporting templates so oversight remains consistent, effective and scalable. Continuously track regulatory change and emerging best practice, enhancing the framework so all parts of the firm are appropriately monitored—particularly during periods of change—and ensuring relevant rule changes are incorporated into the plan. Enterprise Risk Framework Oversight and Delivery Oversee the identification, assessment and mitigation of strategic, operational, financial and compliance risks across the firm, embedding risk awareness into business planning and decision-making. Maintain and evolve the corporate risk register and report key risk indicators to executive committees and regulated boards. Define and oversee risk appetite statements so risks are managed within agreed thresholds and business objectives. Work closely with Internal Audit, Legal and Operations to drive a unified approach to risk, and report metrics and trends to regulated boards and the Audit & Risk Committee to enable proactive governance. Team Leadership & Development Lead, coach and mentor a high-performing Compliance Monitoring team, fostering professional development, technical depth and a collaborative culture. Direct the timely delivery of the Compliance Monitoring Programme by overseeing planning and execution of thematic reviews and regular control testing, ensuring quality, consistency and regulatory alignment. Champion a culture of risk awareness, regulatory compliance and ethical conduct across the firm, and conduct regular formal and informal performance reviews, providing actionable feedback and development support. Stakeholder Engagement Work with business stakeholders to ensure monitoring findings are resolved and embedded within operational and strategic processes. Serve as a trusted adviser to senior leadership, offering expert guidance on compliance risks, internal controls and regulatory developments. Collaborate cross-functionally with Legal, Risk, Internal Audit and Operations to strengthen the control environment and promote a coordinated second-line governance model across the firm. Reporting & External Relations Produce high-quality reports for regulated Boards, the Audit & Risk Committee and other executive forums, translating compliance, risk and audit outcomes into clear, actionable insights and providing regular status updates on delivery of the monitoring plan and thematic work. Escalate delays or missed action deadlines to drive accountability and timely remediation. Engage with internal/external auditors, regulators and industry bodies as required, representing the firm with professionalism and subject-matter credibility. Support due diligence of outsourced providers (e.g., custodians, depositaries, transfer agents) and deliver meaningful reports and conclusions to senior management. Assist with Internal Audit information requests and track remedial actions to closure. General Support to the Chief Legal & Compliance Officer Conduct targeted research on new products, projects, business enhancements and regulatory developments, and lead day-to-day delivery of agreed projects to time and quality. Ensure alignment with team, departmental and business objectives, and provide general support to the Head of Compliance Advisory and the Chief Operating Officer as needed. Conduct and Behaviour Adhere to the regulator’s Conduct Rules and maintain up-to-date knowledge of changes. Act with integrity, due skill, care and diligence; be open and cooperative with the FCA; treat customers fairly and pay due regard to their interests; observe proper standards of market conduct; and act to deliver good outcomes for retail customers. Complete mandatory regulatory training on time and champion a culture of compliance, integrity and ethical behaviour across the firm. Other Undertake any additional responsibilities required from time to time. Education / Professional Qualification Educated to degree level or equivalent (ideal), with a relevant professional qualification in compliance, operational risk or investment management preferred (e.g., IMC, CFA, CISI). Experience / Knowledge — Compliance, Risk & Regulatory Expertise Demonstrable track record across compliance monitoring, surveillance, audit and enterprise risk management within regulated financial services. Strong understanding of compliance frameworks, including design and execution of monitoring programmes and thematic reviews. Experience / Knowledge — Investment & Market Knowledge Sound knowledge of investment products and financial markets, with the ability to apply this understanding to compliance communications, reviews and risk analysis. Experience / Knowledge — Technical Proficiency High IT literacy with advanced Excel skills and confidence working with complex databases and reporting systems. Proven capability to produce high-quality reports and management information for senior stakeholders and regulators. Experience / Knowledge — Professional Capabilities Excellent analytical, communication and stakeholder-management skills, with the ability to manage resources effectively to meet deadlines and targets.

Partner Buying Manager /wholesale voice Expert(12-Month Contract) Location: Hybrid – Newbury / Paddington, UK Package: £600 per day Hybrid Working: About the Role Our client, a leading provider of communications solutions specialising in wholesale voice services, is seeking an experienced Partner Buying Manager to join their Carrier Commercial team. This is a sourcing-focused role, with a strong emphasis on the buying and selling of wholesale voice minutes and carrier voice commercial management. You will be responsible for negotiating and managing high-value commercial agreements with both internal stakeholders and external carrier partners, ensuring the procurement of key components for Cloud Numbering and other voice-based solutions. Key Responsibilities • Negotiate high-impact commercial agreements with wholesale voice carriers and service providers., • Source and procure voice minutes and numbering resources across multiple geographies., • Develop and maintain an international Cloud Number inventory with strong commercial terms., • Implement scalable fulfilment processes across 80+ countries., • Drive continuous service and commercial improvements with selected suppliers., • Leverage market intelligence and industry benchmarking to secure competitive deals. Must-Have Experience & Skills • Wholesale Voice Industry Background — direct experience in carrier voice commercial management or the buying/selling of minutes., • Track record of working for or with global carriers such as BICS, Tata, iBasis, Orange International Carriers, Telia Carrier, PCCW, IDT, BT Global or similar., • Strong understanding of voice interconnect agreements, termination/origination, rate sheet management, and margin optimisation., • Familiarity with A-Z lists, Least Cost Routing (LCR), and fraud prevention in voice traffic., • Proven negotiation skills with the ability to adapt strategies to changing market conditions., • Experience in managing suppliers within a matrix, multinational environment., • Business degree or equivalent professional experience. Nice-to-Haves • Knowledge of Cloud Numbering, DID provisioning, and international telecom regulations., • Experience in unified communications, identity masking, or global conferencing services. Key Performance Indicators • Execution of commercial agreements to expand wholesale voice and Cloud Number coverage to 80 countries., • Delivery of fulfilment processes with each internal or external supplier., • Maintenance of an international Cloud Number pool to meet customer demand. Please do send an up to date CV to

As a Collaboration Operations Support Analyst, you will be responsible for the day-to-day operations, support, and optimisation of a complex Unified Communications environment. Real Time Messaging Support Analyst.

This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others). AV Support Assistant/AV Specialist/Unified Communications Analyst. The team is comprised of a globally-distributed group of Systems Analysts that receive wo

Unified Communications Assistant. Support the implementation and testing of new Unified Communications solutions.

AV Support Assistant/AV Specialist/Unified Communications Analyst. A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on a permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analy

We are recruiting for an experienced Unified Communications (UC) Engineer to join a dynamic, fast-paced Managed Services provider that delivers cutting-edge UC solutions across multiple industries including retail, pharmaceuticals, law, and petrochemical sectors. You’ll be stepping into a pivo

The post holder will serve as a member of the CNIO team and will be the Allied Health Professional (AHP) Lead the Digital Transformation Programme and Head of Therapies, which will include (but is not limited to) the Digital Health Record (DHR) Programme, Radiology systems, unified communications an

We have a new role for a Senior AV Support Technician. This position is with a law firm based in London. The Senior Technician will be responsible for delivering a comprehensive, efficient, and error-free AV service for internal and external clients across meeting rooms and collaboration spaces. They will act as the subject matter expert and go-to person for all aspects of Audio Visual services, providing expert guidance, support, and technical leadership Main duties and responsibilities Service Delivery - Leading by example and defining true 5-star excellence in client service that delivers a market leading edge. - Set up, prepare, configure, test, monitor, and troubleshoot UCASS equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment for meetings and events dealing with all technical aspects. - Receive and respond to incoming calls, alerts and/or e-mails regarding AV software/hardware problems within recognised timeframes. - Document instances of AV equipment failure, repair, installation, and removal. - Handle incoming booking requests for AV equipment and setup in conjunction with the Advanced Bookings team. - Troubleshoot AV issues using the appropriate testing tools; make basic repairs as necessary. - Perform onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed. - Support video production as required to produce, dub, edit, and copy all AV media, uploading these to Vimeo or MS Stream, etc. Service Management - Co-support the management of the firm's outsourced service providers to ensure a high standard of service delivery is provided for technical support, as well as the equipment and maintenance in accordance with the terms of the agreements. - Develop effective client relationships, acting as the key point of contact, initially meeting and discussing AV/VC requirements, organising and preparing equipment and presentation proceedings, supporting such presentations as required, troubleshooting defects and providing first line breakdown and basic maintenance support of AV equipment. - Deal with and diffuse any potential complaints arising from technical issues pertaining to the AV services. Ensuring that any issue is followed up and resolved successfully. - Assess the AV Services performance and perception, including regular client/customer feedback, preparing appropriate analysis reports on a quarterly basis. - Continually develop and seek improvement to the firm's strategy for AV services to ensure a high professional standard that promotes our clients brand and values. Innovation, Change and Compliance - Assist with the on-going review of the Audio-Visual Service provision to identify areas of improvement and achieve the optimum balance and integration of service across the offices, devising and implementing appropriate changes whilst ensuring client/end user needs are fully met. - Proactively participate in the overall development of AV services, contributing to proposals for innovative ways of delivering change with progressive service and efficiency and cost improvements. - Develop opportunities within the AV Services to add value, working closely with Client Services, Technology Services and suppliers as required. - Provide on-going training to internal staff and assist with preparing training material. - Work within the adopted by the firm's policies in respect of Change Control, asset maintenance, logging of and escalation of incidents. - Assist with developing and implement new and updated policies and procedures as well as adhering to all firm wide policies and procedures. - Be fully versed with the firm's Health & Safety, Evacuation and Business Continuity Plan policies and understanding role/duties within these. - Other duties as reasonably required by the AV Services Team Leader. Candidate Overview: - Our client looking for candidates who ideally hold the following skills and experience: - Minimum of 3-5 years practical experience in an AV or IT/communications environment - Extensive support experience ideally with Microsoft MTRs/Crestron/ Poly. - Proven track record and experience in filming, editing and general video production, including packages such as Final Cut Pro. - Solid experience in supporting hosted live events, including all aspects of audio and visual technologies to senior/executive level for professional services. - Advanced knowledge of WAN/LAN products, together with management, support and installation experience of VPN based services. - Good understanding of design principles for Server / SAN architectures - Knowledge of desktop operating systems and application deployment techniques - Advanced understanding of current technologies, with specific reference to VoIP and unified communications. - Understanding and ability to support mobile connectivity /communications, programming and operation. - Must have a demonstrable track record of technical skills encompassing hardware, software applications and communication tools. - Excellent IT skills, including MS Office packages - Advanced level of technical competence in all relevant subject areas. - Preferably qualified to A Level or NVQ level 3/ONC (or equivalent) in a relevant technical discipline. - Previous practical experience in an AV or Technology communications environment. What can our client offer you? - Carers leave (up to five paid days leave towards caring responsibilities) - 25 days annual leave entitlement and the opportunity to purchase or roll over 5 days. - Contributory pension of up to 5%. - Private healthcare policy - Death in service cover (4 x base salary). - Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan. - Cycle to work scheme. TPBN1_UKTJ

We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. Ideally, between 3 – 6 years of experience in technology/Internet, SaaS, CPaaS or telecommunicat

We are a market leading cloud communication SaaS Unified Communications provider. National Business Communications is always on the lookout for talented, hungry, and passionate individuals – especially those who have a genuine flair for sales and the earnings it can provide. The goal of the sales

All third party applications will be managed by Robert Walters. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. Referrals increase your chances of interviewing at Robert Walters by 2x.

Skills and Experience required as a Unified Communications (UC) Growth Specialist. International Communications - Campaigns. Get notified about new Communications Specialist jobs in.

CMS are looking for a Unified Communications Assistant to join the team in London. Reporting to the Unified Communications Manager, you will provide technical support to clients and internal users for the client meeting room, working closely with the IT team to deliver IT services based on the firm�

Sign in to set job alerts for “Communications Assistant” roles. Unified Communications Assistant. CMS are looking for a Unified Communications Assistant to join the team in London.

Exciting new opportunity has arisen for a proven AV Event Manager, due to a new contract win; to join a new exciting team, working in a brand new building, featuring the latest Audio Visual technology. Kinly is a leading integrator of audio-visual and unified communications solutions, and the larges

Plan, deliver, and evaluate a comprehensive marketing, communications, and engagement strategy for fostering recruitment. Collaborate with teams to ensure consistent messaging and a unified engagement approach. Proven experience in developing and implementing marketing, communication, and engagement

We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time. Kinly is a global leader in Audio Visual and Unified Communications technology, partnering with numerous high-profile organisations t