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Creature Comforts is seeking a dedicated and experienced Practice Manager to lead our veterinary team in providing exceptional care and service. As a Practice Manager, you will play a pivotal role in ensuring our clinic operates smoothly and efficiently, aligning with our mission to redefine the veterinary experience through innovative technology and compassionate care. Job requirements • Proven experience in a Practice Manager role within a veterinary setting, • Strong leadership and team management skills, • Excellent communication and interpersonal abilities, • Proficiency in using veterinary practice management software, • Ability to handle multiple tasks and prioritise effectively, • Strong problem-solving skills and attention to detail, • Commitment to delivering high-quality care and customer service Job responsibilities • Oversee the daily operations of the veterinary clinic, • Manage and support clinical and administrative staff, • Ensure compliance with all veterinary regulations and standards, • Implement and maintain efficient workflows and procedures, • Monitor financial performance and manage budgets, • Coordinate with veterinary professionals to optimise patient care, • Handle client inquiries, complaints, and feedback, • Maintain inventory and order supplies as needed, • Foster a positive and collaborative work environment Benefits • Working in a beautiful clinic, alongside highly skilled veterinary professionals, • Being part of a people (and animal)-first culture, • 25 days annual leave, plus your birthday off, • Salary sacrifice pension scheme provided by Nest, • World class team, with room to grow and learn, • Regular company social events
About: Zen Dog Club | The Canine Concierge. Luxury dog lifestyle management. We provide private, members-only services that support and enhance the clients dog’s overall well being. From scenic off-lead walks and spa-level grooming to chauffeur transport, expert training, and full-spectrum wellness support, including nutrition, supplements, and veterinary appointments managed on the client’s behalf. We handle every detail with precision, care, and discretion. We support clients in London’s most prestigious areas, such as Mayfair, Knightsbridge, and Kensington. The Role: We’re looking for an experienced, confident sales representative to promote our luxury canine lifestyle services on a commission-only basis. The role involves direct engagement with high-end dog owners, concierges, and key local contacts, helping to grow our exclusive membership base. This is a flexible role with a minimum commitment of 2 days per week and occasional Saturday team meet-ups. Key Responsibilities: • Door-to-door and face-to-face outreach in high-end neighbourhoods, • Distributing leaflets and business cards in local parks, • Engaging with concierges and luxury residences, • Occasional telephone outreach to warm or referred leads, • Representing the brand professionally at all times Commission Structure: • Earn 10% of the annual membership value per client signed, • Commission paid in three equal monthly instalments, • Example: £2,000/month client = £24,000/year → £2,400 commission (£800/month for 3 months), • Full commission paid by month three, assuming client retention Required Experience: • Proven sales experience, • Comfortable selling to high-net-worth clients or within luxury/lifestyle sectors, • Professional, polished, and confident communicator, • Able to build trust and rapport quickly with discerning clientele, • Experience in property, hospitality, concierge, wellness, or pet-related services is a bonus. What You’ll Get: • Flexible working in prestigious locations, • High commission potential, • Weekly team meet-ups and ongoing support, • The opportunity to represent a standout brand in luxury pet care