Retail Store Manager
hace 1 día
City of London
Overview Vintage Threads is the UK’s leading pre loved premium retailer, with flagship stores in London, a concession in Selfridges, and a newly opened store in Amsterdam. With further European expansion planned throughout the year, this is a key leadership role within the business. The Covent Garden store is our strongest retail location and plays a critical role in setting the standard for the wider estate. The Store Manager will be responsible for leading a high performing team, driving conversion and elevating product presentation while delivering an exceptional customer experience. This role requires a hands on leader who is commercially sharp, people focused, and deeply invested in improving store performance week on week. Key Responsibilities Commercial Performance • Own and drive store performance with a strong focus on conversion, average transaction value, and sell through, • Analyse weekly trade performance and take clear actions to improve results, • Lead weekly Monday trade calls with prepared insights, challenges, and opportunities, • Implement commercial initiatives agreed with the General Manager and wider leadership team, • Own the product strategy at store level, ensuring stock is well balanced, relevant, and commercially strong, • Elevate product presentation and merchandising to maximise conversion and customer engagement, • Lead weekly Wednesday store walk throughs, ensuring standards are met and opportunities are actioned, • Lead, motivate, and develop a team of 8-10 people, • Create a positive, high performance store culture aligned with Vintage Threads values, • Recruit, onboard, train, and retain top retail talent, • Deliver regular feedback, coaching, and performance reviews, • Champion an authentic, welcoming, and knowledgeable customer experience, • Ensure the team delivers expert product knowledge and styling advice, • Handle escalated customer issues with confidence and professionalism, • Oversee all day to day store operations, • Manage rotas and labour efficiency, • Ensure all health and safety, security, and compliance standards are met, • Maintain stock accuracy through effective stock control and stocktakes, • Ensure smooth delivery processes, replenishment, and back of house organisation, • Act as the main point of contact for the store in the absence of the General Manager What We Are Looking For • Proven experience as a Store Manager or strong Assistant Manager in a high volume or premium retail environment, • A strong commercial mindset with experience improving conversion and sales performance, • Confident people leader with a track record of developing teams, • Strong visual and product instinct with attention to detail, • Organised, proactive, and calm under pressure, • Passion for vintage, fashion, and sustainable retail, • Comfortable operating in a fast growing, evolving business Salary and Benefits • Competitive salary, • Monthly performance based bonus, • £70 wellbeing allowance per month, • £150 clothing allowance and generous staff discount., • Opportunity to grow with the business as we expand across Europe