Front of House Team Member
hace 2 meses
£12.5–£16 por hora
Jornada parcial
London
LIFE AT CLAYS
Clays is the premier indoor interactive clay shooting experience and cocktail bar, bringing all the fun of a British clay target shooting weekend to the city. We are the perfect place to spend time with friends or colleagues for an adrenaline-fuelled, fun-filled experience day or night. With a completely unique proposition in the competitive socialising arena, our gamified version of Olympic clay target shooting makes clay shooting safe, fun and accessible for all. We are on an exciting adventure as we expand both domestically and internationally into key global markets where the appeal for Britishness and competitive gaming has tested strongly.
Careers at Clays are loaded with possibilities and as we grow our brand and business, we are also invested in developing our people, providing many opportunities for personal development and access to excellent training. We are building an amazing team of autonomous free thinkers who are passionate about creating amazing experiences for our guests. If you’re looking to join a company with a culture and working environment where integrity, fun and teamwork are prioritised, we might just be the place for you!
CLAYS VALUES
Just like our venues are designed for everyone, so is our workplace. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people, and that's why we work hard to create an inclusive culture for everyone. We want the different perspectives, increased creativity and higher innovation that comes from diversity. So, as long as you are passionate about making a positive impact then we want to hear from you.
And of course, we're looking for someone who's going to live and breathe our Clays values, which is why we framed them as a set of questions that inform what we do:
Safe - Is it safe? For our team, our guests, the business, our partners.
Amazing experience - Is it delivering an amazing experience? We amaze, and are amazing. We bring fun, thrill, wonder and joy and deliver an experience like no other. Always striving to surprise, delight and exceed expectations.
Lasting - Is it lasting? We are committed to making a positive contribution to our world, our team, our guests and our industry in a way that is sustainable and enduring. We are here for the long term, we create a strong impression and make lasting memories. There is always a part of our amazing experience to discover and we are constantly evolving.
SUMMARY OF POSITION
Clays floor teams are collaborative with a group of highly skilled individuals who are heavily cross trained. Clays offer a unique experience and we therefore have a unique role and requirements, this is where our Shoot Captains come in.
Our Shoot Captains are the soul of our competitive socialising experience. You will bring the experience to life for our guests. For this role, We are looking for exuberant individuals with big personalities who always bring the fun and positive energy. You will run a section of our gaming pegs and control the entire guests journey for multiple groups throughout the operation. Previous hosting experience will really help you in this role.
You will be expected to introduce the game, set guests up on the system and get them started. Show them how to use our Food & Beverage kiosks and support them in food and drinks orders. As well as ensuring that they are looked after with our 12 steps of service at every stage of their experience. You will understand our bookings system and how to manage the entire bookings journey, whilst also being an expert in our food & beverage operations, ensuring service is delivered to all gaming pegs in your section.
You will be a critical piece of the front of house team, always looking for opportunities to enhance the guest experience, giving hints tips and guidance, driving peoples competitive spirit and engaging them in the game.
Our Shoot Captains will be able to develop a rapport with the guest throughout their entire experience and leave them with a smile on their face, knowing your name and looking forward to come back.
WHAT YOU’LL GET IN RETURN
We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary.
Other great benefits include:
Continuing career development via our Career Tree learning journey and opportunities for progression in our growing business
Globally recognised qualifications as part of the Career Tree Journey funded by Clays
32 working days’ holiday pro rata every holiday year including bank holidays and an increasing holiday allocation with length of service up to a maximum of 36 days
An additional Celebration Day every year to celebrate something that is important to you
Generous 50% colleague discount during off peak periods and 25% colleague discount during peak periods to enjoy Clays with your friends and family
Market-leading parental leave policies. In addition to your statutory rights, Clays offers all colleagues with 12 months service, 13 weeks leave at 100% pay (based on your average weekly earnings) for maternity, adoption and paternity and partner leave
Health Care Cash Plan including up to £995 of reclaimable appointments & treatments and access to a Virtual GP
An Employee Assistance Programme including a 24/7 employee support service and access to up to 8 counselling sessions
A paid annual Volunteer Day for you to give back to your local community
Choice of a Birthday Gift
All colleagues are eligible to join Clays’ non-contributory Pension scheme, where we will contribute a minimum of 3% of your basic salary into the scheme and you will pay a minimum of 5% of your basic salary into the scheme
Other team recognition and incentives via our Shooting Stars recognition programme
Access to hospitality discounts via Hospitality Rewards
Meals provided for colleagues working operational shifts in venues across mealtimes
