Virtual sales jobs in United Kingdom

Closing date: 18-09-2025 Customer Team Leader Location: Westwood Lane, Blackfen, DA15 9PS Pay: £15.24 per hour including London allowance Contract: 14 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shiftsWhy Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Wagestream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

Audiologist – Leading Private Hearing Clinics – Sponsorship Available Location: Central London - Multiple Locations Salary: £40,000 - £50,000 + Annual Bonus + Private Medical + Additional Benefits Employment Type: Full-Time – Monday to Friday Only - 09:00 - 17:00 (Occasional Late shifts until 20:00) Overview: Compass Associates are proud to be exclusively partnering with a respected and growing independent audiology provider in London. This is an exciting opportunity for an HCPC-registered Audiologist to join a high-performing and supportive clinical team delivering premium hearing care services across several Central and North London locations, including the renowned Harley Street. With consistent demand growth and increased ENT clinic coverage, this provider is expanding their team and looking to appoint an additional full-time Audiologist. You’ll benefit from a varied, non-target-driven role focused on patient outcomes, working within modern, well-equipped clinics. Package & Benefits: • £50,000 Basic Salary, • Annual Performance-Based Bonus (historically paid every year), • Private Medical Insurance (after 6-month probation), • Travel Loan Scheme, • Retail Vouchers, • Regular Social Events, • No Weekends or Bank Holidays, • Skilled Worker Visa Sponsorship Available, • Rota-based travel time included in working hours Key Responsibilities: • Deliver high-quality clinical audiology services across multiple London clinic sites, • Perform comprehensive diagnostic assessments and device fittings, • Engage in advanced clinical training, including Lyric hearing device fitting and wax removal, • Rotate between clinic locations based on a well-planned rota schedule, • Participate in regular internal training and biweekly learning & development sessions, • Collaborate with a wider multi-disciplinary team to ensure consistent clinical standards, • Commit to delivering outstanding patient care in a private, personalised environment Essential Criteria: • HCPC-registered Clinical Audiologist, • Open to newly qualified or experienced professionals, • Comfortable working across multiple clinic locations, • Strong communication and teamworking skills, • Committed to continuous learning and professional development Training & Development: • In-house training programme including:, • Lyric fitting certification, • Wax removal techniques, • Audiology-specific sales training, • Internal clinical processes for cross-site consistency, • Clear pathway to Senior Audiologist and Clinical Lead roles after 12 months Interview Process: • Two-stage process, • Combination of virtual and in-person interviews with Clinical Leads and Partners, • Flexible scheduling with availability submitted in advance This is a rare opportunity to join a well-established, patient-first private audiology team that prioritises clinical integrity, internal growth, and work-life balance. Referral Scheme Compass Associates Ltd is acting as the recruitment consultancy for this vacancy. We offer a £200 John Lewis voucher for every successful recommendation or referral. Interested? If you're an Audiologist seeking your next step in private practice, we’d love to hear from you. Contact Information Ben Warnes 07908 224 207

Head of Customer Operations Salary: £35,000 - £40,000 per annum Location: Remote (UK-based preferred) Our client is on a mission to revolutionise the way they experience Virtual Reality. Their award-winning VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. They are scaling fast, selling through global retailers including Amazon, Argos, Best Buy and Costco, and they are looking for a Head of Customer Operations to join their growing team. This is a key role, ensuring that every customer – from hardcore VR gamers to global enterprise clients – receives the world-class service they expect from an innovative tech leader. They are looking for a proactive, customer-focused applicant who has a genuine passion and interest in virtual reality gaming and technology. Must Haves: • Genuine enthusiasm for VR and gaming., • Strong understanding of Shopify., • Proven experience with CRM systems (HubSpot ideal)., • Solid grasp of logistics (domestic: UK & USA; international). Nice To Haves: • Experience in technology product launches., • Marketing exposure: Email, Google Ads, Meta Ads., • Understanding of China manufacturing and logistics., • Hands-on technical support experience with technology products. What You’ll Do: • Manage their CRM system (HubSpot) and oversee all inbound customer service, sales, technical, and support queries., • Lead and coordinate external customer service teams and agents during peak sales and seasonal periods., • Collaborate with the Operations team to support global logistics and day-to-day operations., • Oversee channel management across Shopify, Amazon, Argos, Best Buy, Costco, and more., • Manage refunds, returns, and replacements via international 3PL providers., • Take ownership of review site management (Trustpilot, Google Reviews, Judge.me, Amazon, and others). Why Join Our Client? • Be part of a fast-growing VR hardware innovator shaping the future of immersive technology., • Work independently with a passionate team where your role has a direct impact on customer experience, global expansion and the direction of the company., • Opportunity to work across multiple disciplines – operations, logistics, marketing, customer success., • Competitive package with room to grow as the company rapidly scales internationally. If this Head of Customer Operations role sounds like your ideal next career opportunity, then apply today with an up-to-date CV.

Job Title Marketing Lead, Embedded Services Job Description Once in a lifetime career opportunities like this are rare so read on! At Sage, we're rapidly scaling our Embedded Services team, taking our platform proposition to the world's most dynamic small business platforms, fintechs and vertical SaaS providers. To help us on this mission, Sage is now looking for a dynamic, strategic and results-driven Senior Marketing Manager to lead and execute regional field marketing programs with platform partners that drive pipeline, engage strategic accounts, and support revenue growth. This role will work closely with Business Development, Product Marketing, and Demand Generation teams to plan and deliver high-impact marketing programmes and experiences from inbound and outbound campaigns to ABM and account-based activations, to major trade shows and regional roadshows. You'll own the strategy and execution of programmes that elevate the awareness of Sage as an embedded services brand, bring our proposition to life on the website and other channels, nurture prospects, and accelerate pipeline opportunities across key verticals and segments. This is an exciting opportunity for a field marketer who thrives at the intersection of creativity, high performance and business impact, with a passion for market disruption and a growth mindset. Location - Hybrid, 3 days per week from our London Office. Key Responsibilities • Plan, execute, and optimise enterprise marketing programmes that drive awareness and establish Sage as the market leader in embedded services., • Build inbound and outbound marketing programmes that drive demand generation for Sage embedded services and fuel the pipeline., • Partner with Business Development to support territory plans and account-based strategies, including the creation of ABM programmes to target platform partners and key decision-makers., • Develop integrated marketing programmes that leverage content, digital, and outbound tactics to drive engagement and build pipeline for mass platform acquisition., • Create marketing collateral that supports complex buyer committee needs, including tech audience of developers as well as C suite decision makers., • Align field marketing efforts with regional and global revenue goals to drive awareness, engagement, pipeline acceleration, and customer retention., • Develop event strategy for embedded services, to include in-person/virtual events, including trade shows, roadshows, webinars and industry conferences., • Own event lifecycle including planning, budgeting, logistics, content/messaging, vendor management, and on-site execution., • Measure performance, analyse ROI, and continuously refine campaigns and events based on data and feedback., • Maintain strong relationships with internal stakeholders, including Product Marketing, Brand and Business Development to ensure programme alignment and execution., • Support quarterly and annual planning processes and report progress against KPIs., • Champion the brand and deliver exceptional partner and prospect experiences. Experience and Skills; • Experience in B2B SaaS field marketing, demand generation, and/ or enterprise performance marketing, preferably in the fintech, accounting tech, or developer API services sector., • Proven track record in supporting marketing initiatives to scale new products or categories, especially involving awareness-building in greenfield segments., • Demonstrated success planning and executing field programs that drive qualified pipeline and revenue impact., • Cross-channel experience working with content marketing, social/Webinars/events (virtual and in‑person), PR, and partner-led activations., • Hands-on experience managing end-to-end events including third-party trade shows, webinars, and executive engagements., • Proven track record collaborating with Product Marketing and Sales/ Business Development to build territory-level plans, support account-based marketing, and influence key buying groups., • Experience using CRM and marketing automation tools such as Salesforce, etc., • Experience working in high-growth or matrixed organizations with cross-functional teams., • Familiarity with ABM platforms, intent data, and enrichment tools is a plus. Your benefits (Only Applicable for UK Based Roles) Benefits video - • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-SW1 Function Performance Marketing Country United Kingdom Office Location London Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

They are known to host some of the best business to business events across the world and they are looking to bolster their sales team with experienced Sponsorship Sales Executives. Sponsorship Sales Executives - Virtual Events. Their sales teams are highly successful and seek high calibre sales tale

Act as an SME for Security Services to drive Security innovation across the client base Design and develop innovative and competitive security solutions, working individually or leading a virtual team for the qualified opportunity Qualifications. Significant experience in a pre-sales environment wit

We're looking for a highly motivated and results-driven Sales & Business Development Partner to join our team. Generate Leads: Identify and research potential UK businesses that could benefit from our services, focusing on areas like customer support, business process management, and virtual adminis

Remote Residential Conveyancer – UK Based | Full-Time | Award-Winning Firm | Market-Leading Benefits | £40,000 - £68,000 Fantastic Opportunity with a High-Quality, Flexible, Remote-First Legal Team! I’m working with a highly regarded, award-winning law firm that’s growing their remote conveyancing team. They offer market-leading benefits, top-tier tech, and genuine work-life balance for experienced conveyancers. Why Join? • Fully Remote - UK Based, • 25 Days Holiday + UK Bank Holiday, • Birthday Off - Every Year!, • Office Closure, • Private health Care, • Pension Contribution, • Top Tech & Full WFH Setup Provided, • Social Events - Virtual & In-Person, • Bonus Scheme for exceeding completions target, for each 5* review and for referring work. About the Firm This is a progressive, modern law firm with a real emphasis on flexibility, employee well-being, and professional growth. They’ve invested heavily in technology to make remote working efficient and seamless, with a strong, supportive legal network behind you. The Role They’re looking for an experienced Residential Conveyancer to manage your own caseload of sales, purchases, freehold, leasehold, new builds, and shared ownership files. You’ll have the autonomy to work independently with excellent remote support. What They’re Looking For: • Qualified Solicitor, Licensed Conveyancer, Legal Executive, or Experienced Conveyancer (5+ Years Fee Earning), • Strong Residential Conveyancing Background, • Confident Communicator with Solid Case Management Skills, • Self-Motivated & Comfortable Working Remotely Interested? Let’s Talk! If this sounds like the right fit, get in touch for a 100% confidential chat. Drop me a message to find out more, even if you’re just curious! Contact me on

Investor Relations Administrator £35,000 - £40,000 West End Meraki Talent is working with a long-established, close-knit Private Equity firm based in the West End. This is an incredible opportunity to join a fast-paced Investor Relations team, working closely with corporate clients and investors, whilst providing seamless administrative support to the IR Executives. The role would suit someone with proven exposure within an Investor Relations team that brings impeccable attention to detail and a desire to develop a long-term career. Investor Relations Administrator Responsibilities • Support the IR team in managing relationships with a portfolio of corporate clients., • Assist in coordinating investor roadshows, conferences, group meetings, and ad hoc events (both in-person and virtual)., • Ensure accurate, timely, and compliant scheduling of meetings and distribution of materials., • Prepare and maintain high-quality roadshow schedules, feedback reports, and CRM entries., • Work with colleagues across IR, Equity Sales, Corporate Broking, and Corporate Advisory teams., • Liaise confidently and professionally with C-Suite executives, investors, and other stakeholders., • Safeguard sensitive information and ensure all activity aligns with regulatory requirements. Investor Relations Administrator Skills & Experience: • Some prior exposure to Investor Relations, within an administrative function., • Impeccable attention to detail and organisational skills., • Self-motivated with the ability to prioritise and thrive during busy periods., • Confident, professional, and outgoing personality — comfortable engaging with senior stakeholders., • Excellent interpersonal and communication skills, both written and verbal., • Strong knowledge of Microsoft Office (Word, Excel, Outlook). Why Apply? This is an exciting opportunity to grow your career in Investor Relations within a collaborative, meritocratic environment. You’ll gain hands-on exposure to client relationship management, investor engagement, and high-profile events — with the chance to progress as you build your expertise.

The purpose of this role is to provide service delivery to clients across the International People Solutions practice. Responsible for leading our larger, complex, SME international benefits accounts, and working closely with our sales team on the onboarding of new clients and prospects. Key tasks and duties are summarised below and are largely around becoming a rounded consultant with a focus on effectively delivering to clients, managing workload effectively and developing yourself and other members of the team to add value – including making connections across the business and accessing resources to solve problems. Key Tasks & Duties CLIENT FOCUS/MANAGEMENT • Lead Lockton’s larger, more complex SME accounts including the preparation of client deliverables and materials across the range of international benefit propositions and services., • Work closely with our sales team on the onboarding of new clients, • Understand the “why” (the reason) for the work being needed and delivered to a client., • Work with client team members in directing, addressing, and resolving client queries issues about global benefit issues. CLIENT DELIVERY • Monitor the tracking of renewals, production of renewal reports, maintaining client files, populating, and maintaining activity/issues trackers., • Own and coordinate membership changes, queries, and the tracking of invoices for clients., • Produce drafts of meeting agendas and meeting minutes/actions., • Responsible for a portfolio of SME clients, acting as the lead consultant managing all client activity., • Support client-facing technology tools by adding new users and providing basic troubleshooting., • Understand the client engagement and manage any budgets/other metrics through effective project tracking., • Ensure adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails. MAKING EFFECTIVE CONNECTIONS • Develop networks with the Lockton Global Partner offices, peers, and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow., • Form relationships with key international carriers to build knowledge and understanding of each proposition., • Proactively work with the Broking Desk to ensure client renewals are managed effectively and delivered on time. NEW BUSINESS • Support with new business opportunities including RFP responses., • Ownership for pricing and scoping of small-medium sized projects, • Upselling and cross-selling relevant lines of business where appropriate MANAGING SELF & DEVELOPMENT • Effective email management to keep on top of tasks and issues., • Coordinate meetings, calls and other events including arranging the technology and structure., • Lead internal calls and attend client calls where appropriate., • Undertake relevant training to develop skills and knowledge to apply to clients and the wider business., • Understand and undertake research as needed for internal and client use. Make use of various Lockton resources, internet research, accessing trade publications, and on occasion foreign-language sourced documents., • Finding and implementing improvements to team efficiency Experience, Skills & Knowledge Desired skills & knowledge: • Bachelor's degree and/or experience in a role which reflects the skills and client management experience which will be transferred to the world of International Benefits, • Extensive experience in the insurance/employee benefits sector, • Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline, • Experienced with basic computer skills & packages including Microsoft applications – Teams, Word, Excel, PowerPoint, • Strong client focus with the ability to develop positive relationships with team members and external contacts, • Can work well in a fast-paced environment with multiple workstreams and able to achieve and manage timescales for delivery, • Effective written and verbal communication skills and comfort collaborating with colleagues in both an office and a virtual environment, • Excellent organizational skills and the ability to multi-task effectively, • Ability to solve problems and cope with challenges. Further experience, skills, or knowledge • Relevant corporate & client management experience, • Fluency or professional proficiency in a foreign language is often helpful, • Any other professional qualifications or training are also an advantage, • Experience working or living abroad is helpful although not required.

About Fenton & Our Vision Fenton is a London-based direct-to-consumer fine jewellery company founded in 2019. We create only the best modern heirlooms that will stand the test of time, keeping your love stories alive for generations to come. Fenton’s mission is to revolutionize the +5bn European fine jewellery sector through transparency, accountability and honesty. Our clients are at the heart of everything we do (just check our 500+ 5* Trustpilot reviews!), and we offer them the ability to customise their jewellery on our website, with each coloured gemstone or Solar Diamond responsibly-sourced from a network of exceptional dealers in countries with highly-regulated mining standards. Our team is based between London and India, allowing us the best of both worlds in all aspects of what we do. In 2021, Fenton was the 3rd fine jewellery company awarded B Corp Status, and the only one operating at meaningful scale. To find out more about what this means for Fenton, have a look at our B Corp Promise. About the role and what you will be doing: Fenton is seeking a Client Adviser and Aftercare Coordinator to join our team. The Concierge team is at the heart of what we do at Fenton, is completely customer-centric and dedicated to providing the best-in-class service and experience. The successful individual will be focused in operations and customer service including sales and aftercare,, and the role day to day will involve managing customer enquiries and supporting the operations team with dispatches, workshop runs, and inventory management. The individual should be enthusiastic about providing the best in class customer service and a passion for jewellery highly desirable. This role will face new challenges on a weekly basis, and is a great opportunity to learn the inside of a retail business from the ground up as it touches different parts of the business. We value proactivity and bigger-picture thinking - no task is too small and the successful candidate will roll up their sleeves to prove their can-do attitude on a daily basis, contributing ideas and energy to the Fenton ‘shop floor’. Key responsibilities will include: • Responding to all customer inquiries with a Fenton style approach, using a mix of emails, phone calls, whatsapp, etc., • Helping manage the post-purchase journey with the customer regarding our Aftercare policy, working closely with them to advise on how to best wear and protect their jewellery, and supporting our operations team with managing repairs with our UK workshop., • Visiting our local workshops to manage the in and out flow of customer repairs., • Supporting with customer dispatches, inventory management and packaging supply., • Working to further the day-to-day and long term needs of the business. No project is too big or too small for you to handle, you are able to get your hands dirty and jump into execution., • Hosting in person and virtual client appointments. What we’re looking for: • 1-3 years of work experience in sales or retail (jewellery experience desirable)., • An understanding of Fenton with a passion for what we stand for as a brand., • Strong proficiency in written and spoken English., • Ability to multitask effectively and remain calm under pressure., • Comfortable with a digital first work culture and tools such as Facebook, Instagram, Whatsapp, Excel, Word and Powerpoint., • The right attitude! You are eager to learn and grow, you want to develop your skills at Fenton and see it as an important stepping stone in your career., • Enthusiasm. Everything can be learnt if you approach it in the right way., • Working days: 5 days per week Monday - Sunday (rota based). Weekends required 3 out of 4 weeks as a general rule with time off during the week in lieu of weekends., • Work authorisation in the UK required. As a company, we are striving to create a team that is diverse, digital-first and loves to take on new challenges at a fast pace! Benefits • Working in a fast growing and exciting start-up in Central London with plenty of opportunities to learn, develop, and grow both personally and professionally., • A competitive annual salary, • 25 days holiday per year, • Private health insurance and mandatory pension contributions, • Comprehensive career growth trajectory with clear milestones to reach each step, • Employee discounts on Fenton jewellery and a manicure allowance!, • A modern office space in Bond Street with a great culture, • Bagel Wednesdays, • Company drinks, activities, and outings, • A social, intelligent, and highly driven team supporting you Application Next Steps: Please apply with a CV and Cover Letter to Find out more about Fenton on instagram @fentonandco and . Or read more here: Fenton in The Times, Fenton in Courier & Fenton in The Telegraph. Fenton do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status.

Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT • Deep expertise in customer experiences across online and offline touchpoints, • Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value, • Conducting quant / qual research to understand customer needs and pain points, • Mapping customer journeys, identifying "moments of truth," & designing target experiences, • Scoping & implementing AI, automation, and digital solutions to transform customer engagement, • Building data-driven business cases to prioritize CX investments and innovations, • Communicating with clients and stakeholders, in a credible and confident way, • Working collaboratively and effectively in a group dynamic often virtual, • Proficient in agile ways of working, • Being flexible and bringing a curious and creative mindset, • 7+ years of consulting experience required; candidates with consulting experience preferred, • In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred, • Bachelor's Degree required (advanced degree preferred), • Fluency in English (must have), • Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred), • Strong business acumen and problem-solving capabilities As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. • Client Focus (Embedded Expertise), • Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets, • Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions), • Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients, • Research (Practice Topic and Sector-Aligned Research and Insights), • Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: • Base salary of $174,100, • Annual discretionary performance bonus between 0-30%, • 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Freelance Sales Trainer – FMCG Sector. This role is ideal for someone who has a solid background in sales and now specialises in helping teams perform at their best through training and coaching. Deliver engaging, practical sales training sessions (a mix of virtual and onsite).

About the Role The Field & Channel Marketing Manager will drive awareness and lead generation in French-speaking markets while operating from the UK. You will expand existing programs and create new initiatives tailored to regional needs across SMB and Enterprise segments. Key Responsibilities • Develop and execute demand generation strategies to drive pipeline growth., • Collaborate with regional sales leaders to create marketing plans that deliver measurable impact., • Manage field marketing presence at trade shows, events, and virtual executions., • Support the partner ecosystem with scalable marketing activities., • Design strategies to market to EMEA’s largest enterprises., • Collaborate with customers on advocacy projects., • Implement scalable processes and systems for marketing expansion within EMEA., • B2B Marketing Strategy, • Demand Generation, • Event Management, • Partner Marketing, • Fully remote work arrangement, • Opportunity to work with a leading technology company, • Flexible work environment, • International exposure across EMEA markets Contractor (1 Year)

As the Solutions Sales Manager for Modern Workspace go to market (GTM) you will lead both direct and a virtual team to drive the direction and execution of our Modern Workspace. The Solutions Sales Manager actively shapes and executes the Modern Workspace strategy, fostering an environment of innova

As the Solutions Sales Manager for Modern Workspace go to market (GTM), you will lead both direct and virtual teams to drive the direction and execution of our Modern Workspace GTM, ensuring alignment with overall business objectives and wider targets. Solution Sales Manager - Modern Workspace. Take

Learn and familiarise with the IFX Payments product suite including iBanq to perfect a sales strategy to both FX and Payment prospects. Banq solution which is a state-of-the-art platform providing employees with a unique selling point offering FX and non-FX corporates virtual iBans and mass payment

Respiratory Sales Specialist - North East. We are seeking a Hospital Specialist / Key Account Manager to promote respiratory products across primary and secondary care, engaging with healthcare professionals through both face-to-face and virtual channels. Achieve sales and market share targets withi

Assist in sales pipeline building activities including attendance at live and/or virtual trade-shows and industry conferences, working with marketing and or partners on campaign design and execution and other activities specified by sales and pre-sales management. We are looking for a Senior Sales E

Bristol, Birmingham or London - Hybird working 3 days in the office, 2 wherever. The Product & Marketing function plays a critical role in the success of BT Business. It is accountable for shaping the product strategy and roadmap, simplifying the portfolio, designing and launching products, managing strategic partnerships, and leading brand and marketing across all UK customer segments. This area is undergoing significant integration and transformation, working closely with teams across Transformation, Customer Experience, Sales & Commercial, Digital, and IT to align on a single Operating Plan that delivers outstanding products and customer experiences. This exciting role partners with senior leaders in Product & Marketing to drive a high-performing culture, with a strong focus on accelerating capability uplift and attracting diverse talent to build a true product powerhouse. The role requires creativity, commercial acumen, and the ability to drive change at pace. You’ll lead the design and delivery of people solutions aligned to the Operating Plan, enabling transformation through organisational design, performance, and capability development. Collaboration will be key — working across People & Culture teams within Business, Digital, Networks, and Centres of Expertise to deliver and co-create impactful HR strategies and processes. -Support the implementation of the BT People Strategy across the business unit, enabling delivery of strategic goals and business direction. -Partner with the business to implement initiatives that enhance employee engagement and ensure people plans align with broader HR strategy, policies, and priorities. -Contribute across key HR areas such as workforce planning, performance, engagement, organisational design and development, talent and leadership development, and employee relations to address both current and future workforce needs. -Collaborate with senior leaders to review and refine the operating model, ensuring it meets the needs of the business unit and supports strategic objectives. -Co-create engagement plans with senior leaders, linking cultural outcomes and potential risks to business goals while offering clear, practical solutions. -Provide coaching and development to leaders at all levels, mitigate people-related risks, drive leadership succession planning, and support the development of capability, performance, and healthy churn. -Help shape and deliver integrated strategic and tactical workforce plans that ensure the right skills are available in the right locations at the right time. -Lead and coordinate HR activities such as recruitment, resourcing, absence, performance, and employee relations in partnership with matrixed specialist HR teams to execute the people plan effectively. -Ensure all business activities are aligned with local legislative requirements and are delivered in a way that protects and enhances BT’s reputation for the long term. -Typically graduate-level education or equivalent experience; MCIPD or a relevant business/professional qualification. -Strong analytical skills and commercial awareness to evaluate financial and people-related risks, with the ability to take appropriate mitigating action. -Able to develop and maintain trusted relationships across a wide range of stakeholders. -Consistently role models that customers are the reason we exist—places delivering excellent customer solutions at the heart of decision-making. -Proven track record in HR business partnering, leadership, people transformation, and driving cultural change. -Able to navigate difficult situations with thoughtfulness and professionalism; role models honest, respectful feedback and manages multiple stakeholders effectively. -Uses strong analytical skills and intuition to interpret business insights and trends; leverages data to drive decisions and create impactful solutions. -Demonstrates the ability to engage, inspire, and influence others at all levels. -Deep technical HR knowledge with a strong ability to apply it in practical, business-focused ways. -Open to experimentation and new approaches; applies agile principles and delivers outcomes through a variety of methods. Experience Required: -Previous HR Business Partnering experience within a complex organisation. -Proven experience in delivering people transformation initiatives. -Demonstrated success in leading change management, people transformation, and cultural change. At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. -10% on target bonus -BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% -From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up. -Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more. -25 days annual leave (not including bank holidays), increasing with service -24/7 private virtual GP appointments for UK colleagues -2 weeks carer’s leave -World-class training and development opportunities -Option to join BT Shares Saving schemes. Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Working Style: 3 days a week in office, 2 days from anywhere We want to improve people’s lives for the better and enable BT to deliver world-class telecoms services and networks. Creating and commercialising innovative software products, platforms and underlying technologies is central to helping BT connect for good. This role plays a key strategic and operational function in realising value from software, technology and intellectual property (IP) arising from BT’s research and development activities, particularly in telecoms and networking software. You’ll be joining a specialist team whose focus is on revenue generation, building strategic value for BT Group through external commercialisation of research and IP by licensing, and venture building. The role will be based in London. Our hybrid working model means you are required to be in the office three days per week. Some travel may be required from time to time to our other sites in the UK. Contribute to the development and execution of a software-focused research commercialisation strategy, working with the Senior Manager, Research Commercialisation and the wider team, to define value-driven approaches for early-stage software products and services, working with stakeholder input and agreement you will: • Lead commercialisation activities across BT’s research portfolio - including software – from proof-of-concept to market and revenue creation – including licensing, venture creation, software build-out and go-to-market planning., • Perform ecosystem and opportunity analysis, identifying and prioritising early-stage opportunities with strong market potential., • Identify, evaluate, and progress opportunities for external commercialisation of research assets, including software, whether through strategic licensing, joint ventures, or spin-out formation – ensuring alignment with BT’s strategic goals., • Develop and pitch commercial proposals for internal and external investment in research development opportunities, building compelling value cases backed by market and technical evidence., • Lead partner and customer engagement for research commercialisation, targeting key players in a range of appropriate target markets., • Negotiate licensing and commercial agreements with a focus on maximising revenue and market adoption., • Support outbound litigation where required to protect BT’s IP interests., • Maintain reporting on commercialisation activities, including sales pipeline, forecast revenues, and key performance indicators. Essential: • 5+ years in technology transfer or commercialisation roles, preferably with a software focus., • Experience of technology commercialisation, such as with research-derived intellectual property, including monetisation strategies, licensing, spin-out formation, and technology transfer mechanisms., • Excellent relationship-building skills with research and development teams, sales teams, customers and external partners., • Strong analytical capability to assess market fit, competitive positioning and potential routes to market., • Commercial negotiation skills, particularly for licensing and partnership agreements., • Good track record of taking early-stage technologies to market with demonstratable deal sheet., • Familiarity with telecoms technology such as networking, information technology, computing, software, cloud services, or cyber-security., • Experience working across multi-disciplinary teams including researchers, developers, researchers, product managers, sales, and legal., • Ability to develop investment-ready business cases for early-stage research commercialisation propositions., • Ability to translate complex technical concepts into compelling commercial proposals., • Experience in licensing and/or venture creation regarding IP exploitation, such as in a software context., • University or corporate technology transfer / IP commercialisation / venture experience., • Previous experience of project management and/or team leadership., • 15% on target bonus, • Health Care, • Car Allowance, • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%, • Life Assurance Cover, • Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment, • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up., • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more., • 25 days annual leave (not including bank holidays), increasing with service, • 24/7 private virtual GP appointments for UK colleagues, • 2 weeks carer’s leave, • World-class training and development opportunities, • Option to join BT Shares Saving schemes., • Please provide a cover letter alongside your CV drawing attention to relevant experience., • Shortlisted candidates will be invited for a face-to-face interview., • During the process shortlisted candidates have the opportunity for an informal chat with other members of the team. About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Closing Date: Sunday 21st September 2025 Locations: Birmingham, Bristol, London and Manchester Flexible Working The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. Since forming as a unified security organisation in 2014, we have grown to a circa £600m business today. We have strong plans and ambition to grow to £1bn before 2030. Our goal is to make BT the standout company within the security space across SMB, Corporate and Public sector customers. SASE is where ___ come together to provide customers with a secure network. The SASE market is growing at 25% year on year and increasingly customers want to buy networking and security together. Cisco are a key vendor in BT’s networking and Security portfolio and this role is pivotal in ensuring that BT capitalises in the UK on the Cisco market opportunity by developing a best-in-class SASE proposition. • Responsible for the mentoring, coaching and line management of one direct report., • Owning the in-life product management of ___., • Launching ___ into the Security portfolio and then managing the ongoing product lifecycle., • Collaborating with the Cisco Meraki SDWAN product manager to launch a SASE proposition on One Business (Secure Access + Meraki SDWAN)., • Developing go to market and sales enablement plans/activities to drive sales., • Previous experience owning the end-to-end product lifecycle of managed service product launches from concept to market in the UK B2B market. This involves idea generation, business case approval and then development through to market launch using agile methodologies., • A strong understanding of the UK SDWAN, SSE and SASE markets for mid-sized customers, MNC’s and Public Sector – preferrable to have Cisco specific experience, • Proven ability to define the visions for both new and existing portfolio products with a focus on growth and innovation within competitive markets., • Extensive experience of engaging and influencing a wide variety of stakeholders both externally (Customers) and internally at the highest level (C suite/Director Level)., • Proven ability to translate customer and market demand into product development decisions, requirements and user stories ., • Strong financial literacy and commercial acumen with the ability to develop and present a business case, pricing strategy and lead vendor contract and commercial negotiations., • Knowledge of the processes that underpin customer service delivery to ensure product/service can be delivered both quickly and cost effectively. Product Strategy Stakeholder Management Commercial Acumen Product Lifecycle Platform/ Technology Architecture & Feasibility • Annual on target bonus 10% (based on both personal and company performance), • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%, • 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service., • 2 weeks carer’s leave, • From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made., • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more., • Life Assurance (4 x life cover pay), • Exclusive colleague discounts on our latest and greatest BT broadband packages, • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans., • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers., • Discounted EE TV including TNT Sport and the NOW Entertainment membership., • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc., • Volunteering days so you can give back to your local community., • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’, • 24/7 private virtual GP appointments for UK colleagues With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Closing Date: 03/09/2025 Location: London, Birmingham, Bristol, Manchester, Glasgow or Belfast Our newly formed S&C Business team supports UK businesses with 1 to 249 employees, from sole traders to small contact centre. As market leaders for small and medium-sized businesses, we have a great opportunity to enhance our services and drive growth. You'll play a key role in launching new products, propositions, and price changes, ensuring they fit seamlessly within the Sales organisation. Your focus will be on optimising sales processes and customer experience, while providing our Sales teams with the tools and governance needed for effective performance. If you're ready to help us achieve growth and improve both colleague and customer experiences, we want to hear from you! • Ensure new products and changes meet all quality gates before being introduced to sales channels., • Ensure adherence to relevant processes and collaborate with stakeholders across S&C for alignment on process and design principles., • Define and maintain the standard for excellence across channels, with a focus on continuous improvement., • Assist with the sign-off of new propositions and requirements into the CX/SX team to support S&C sales channels., • Work closely with the S&C change board to understand upcoming changes, ensuring channel capacity and proper sequencing for deployment., • Provide expert support across the SX/CX area, ensuring sales are well-represented for all new and updated products., • Keep senior leaders informed on progress, risks, and issues related to Sales changes., • Data Analytics: Proficient in using complex data to identify trends and drive process improvements. Strong Excel skills required for efficient analysis., • Agility: Skilled in agile methodologies and test-and-learn approaches to contribute effectively as a subject matter expert., • Project Management: Proven ability to manage cross-functional projects and deliver on objectives efficiently., • Stakeholder Management: Strong ability to influence and lead stakeholders at all levels., • Sales Expertise: Deep understanding of Sales requirements across business units, building rapport as a trusted advisor., • 10% on target bonus, • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%, • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up, • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more, • 25 days annual leave (not including bank holidays), increasing with service, • 24/7 private virtual GP appointments for UK colleagues, • 2 weeks carer’s leave, • World-class training and development opportunities, • Option to join BT Shares Saving schemes Hybrid policy: Three in the office, two remote. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Location: London, Bristol, Manchester We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland. Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers. The Wholesale Sales function partners with and delivers capability to our biggest customers (across the UK and beyond), who in turn deliver communication services to their customers. In Wholesale, we leverage BT’s assets, diversity and sales excellence to provide these customers with best in class, innovative technology that empowers their customers’ future. The Commercial Roaming Manager will help the team stay on track with solid processes, smart insights, and the right tools to hit our commercial goals. That includes keeping roaming traffic running smoothly, ensuring a great customer experience, and working closely with trusted suppliers. The Commercial Roaming Manager will regularly report on performance, turning complex data into clear, useful insights. You’ll also collaborate across teams to make sure updates are delivered accurately and communicated effectively. • Lead steering reviews and prepare traffic distribution change requests, maintaining records on wholesale roaming traffic status., • Monitor steering and rate changes to mitigate cost exposure and make volume forecasts to support network planning., • Provide monthly system generated rates, accruals, and budget forecasts, aligned internally on cash outlook., • Drive internal development, focusing on technical and reporting capabilities whilst collaborating with suppliers to develop traffic management solutions in line with evolving reporting insights., • Support the monthly management of the UK Origin Based Rating and pricing for Global Wholesale Voice team. Data Analysis Market Analysis Problem Solving Stakeholder Management Growth Mindset • Proven ability to generate insights from complex datasets to uncover actionable insights and support strategic decision-making through analytics and Business Intelligence., • Commercial acumen with a strong understanding of profitability drivers, performance monitoring, and trend analysis to inform business strategy., • Highly organised to confidently present with clear communication to effectively engage stakeholders., • Adept at identifying growth and driving innovation through new business models and ways of working whilst evaluating market trends, emerging technologies, and evolving customer needs., • Industry experience within roaming is highly desirable., • 10% on target annual bonus, • BT Pension scheme, minimum 5% employee contribution, BT contribution 10%, • X4 Salary Life Assurance, • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice, • 25 days annual leave (not including bank holidays), increasing with service, • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up., • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more., • 24/7 private virtual GP appointments for UK colleagues, • 2 weeks paid carer’s leave, • World-class training and development opportunities, • Option to join BT Shares Saving schemes, • Discounted broadband, mobile and TV package, • Access to 100’s of retail discounts including the BT shop BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week. Why Business: With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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