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Retail/Branch Merchandiser - Outlets & Off-Price Overview A global retail group is seeking an experienced Retail Merchandiser to lead assortment planning, inventory management, and in-store execution across European outlet stores. This role combines strategic planning with hands-on trading responsibility, focused on maximising sell-through, margin, and overall store performance. Key Requirements • 10+ years’ retail merchandising experience, ideally in outlet/off-price, • Strong analytical and commercial decision-making skills, • Expertise in inventory planning, pricing, and markdown strategy, • Solid understanding of retail KPIs, • High attention to detail and strong organisational skills, • Effective communication and stakeholder management, • Advanced Excel and ERP system knowledge Responsibilities Commercial & P&L Management • Own store performance, driving sales, margin, and profitability, • Monitor KPIs and act on risks and opportunities, • Partner with store teams to deliver commercial targets Assortment & Buying • Plan and manage product assortments aligned to targets and stock availability, • Make buying decisions to optimise product mix and performance, • Continuously refine ranges based on trading data Inventory & Replenishment • Manage stock levels and allocation across locations, • Drive stock turn and minimise slow-moving inventory, • Oversee replenishment to ensure optimal availability Pricing & Promotions • Develop pricing and discount strategies for outlet stores, • Manage markdowns, promotions, and clearance activity, • Balance margin recovery with sell-through performance Trading & Analysis • Track and report on sales, margin, and stock performance, • Provide insights and recommendations to improve results Visual Merchandising • Lead in-store presentation and product placement, • Ensure clear communication of pricing and promotions, • Maintain high standards through regular store engagement Collaboration • Work cross-functionally with supply chain and commercial teams, • Support alignment on stock flow and trading priorities Additional Support • Assist senior leadership with reporting, inventory oversight, and commercial reviews Responsibilities may evolve in line with business needs. Please note: Applicants must have full right to work in the UK, as visa sponsorship is not available.

Key Responsibilities Leadership & People Management The Store Manager shapes the culture of the store through strong leadership, clear communication, and a commitment to developing people. Responsibilities include: • Leading by example in professionalism, attitude, and presentation., • Cultivating a positive, respectful, and inclusive store culture where individuals feel supported, valued, and empowered to succeed., • Embedding the brand’s values in daily behaviours, ensuring kindness, collaboration, and mutual respect are reflected in both team and customer interactions., • Developing a high-performing team through coaching, mentorship, and structured performance development., • Recruiting, onboarding, and retaining talent while identifying future leaders and development pathways., • Conducting regular one-to-one meetings, performance reviews., • Setting clear expectations for service standards, behaviours, and performance., • Addressing performance concerns constructively and implementing performance improvement plans when required, in partnership with HR., • Maintaining a strong leadership presence on the shop floor, particularly during key trading periods, supporting the team and leading by example. Communication & Team Alignment The Store Manager ensures the team remains informed, motivated, and aligned with store priorities and company initiatives, fostering a clear and consistent flow of communication. Responsibilities include: • Leading daily team briefings to communicate targets, priorities, promotions, and key operational updates., • Lead by example in the utilisation of company tools and applications that enable your team to stay informed, ensuring readership and task execution is completed., • Ensuring team members understand their individual responsibilities and how their contributions support wider business objectives., • Promoting a safe and supportive environment where feedback and ideas are welcomed, encouraging open dialogue and collaboration within the team., • Translating company initiatives and strategic priorities into clear, actionable plans., • Escalating operational, commercial, or people-related matters to senior leadership when appropriate., • Acting as a key communication link between the shop floor and the wider business, ensuring insights and feedback are shared effectively. The Store Manager drives the commercial success of the store through proactive planning, analysis, and leadership. Responsibilities include: • Driving the achievement of store KPIs including sales, conversion, average transaction value, and productivity., • Analysing daily, weekly, and monthly sales reports to identify opportunities and trading trends., • Translating commercial insights into actionable strategies that improve performance., • Monitoring product performance and maximising selling opportunities., • Optimising labour investment by aligning staffing levels with payroll budgets and trading patterns. The Store Manager champions a service-first culture that strengthens customer relationships and reinforces the brand experience. Responsibilities include: • Elevating service standards through coaching and leadership on the shop floor., • Building strong relationships with customers and encouraging effective clienteling practices., • Leveraging CRM tools and clienteling platforms to personalise customer engagement., • Resolving customer concerns or complaints quickly and professionally. The Store Manager plays a key role in developing talent and building capability within the team. Responsibilities include: • Delivering structured onboarding experiences for new starters., • Providing regular coaching and development feedback., • Supporting product knowledge and service training initiatives., • Encouraging cross-training to strengthen operational flexibility. Operational excellence ensures the store runs efficiently and reflects the highest brand standards. Responsibilities include: • Ensuring operational processes and company policies are consistently followed., • Maintaining compliance with employment practices, health & safety regulations, and data protection standards., • Managing scheduling and workforce planning to support trading needs., • Ensuring accurate use of POS systems and retail technology., • Maintaining a clean, organised, and visually appealing store environment. The Store Manager collaborates with the Visual Merchandising Manager (VMM) to ensure visual merchandising guidelines and seasonal brand direction are implemented effectively. Responsibilities include: • Ensuring strong product knowledge across the team., • Supporting the execution of product launches and promotional displays., • Monitoring product performance and identifying opportunities to improve sell-through. Strong stock management supports both operational efficiency and commercial performance. Responsibilities include: • Overseeing deliveries, transfers, and stock returns., • Maintaining accurate inventory control procedures., • Investigating stock discrepancies and implementing corrective actions., • Supporting company loss prevention initiatives i The Store Manager ensures a safe environment for both employees and customers. Responsibilities include: • Ensuring health and safety policies are followed consistently., • Conducting regular safety checks and risk assessments., • Promoting safe working practices across the team., • Reporting incidents according to company procedures., • Maintaining safe shop floor and stockroom conditions. Key Skills & Experience • Minimum 3 years’ experience in a retail management role., • Proven ability to lead and inspire high-performing teams, promoting a safe environment where feedback and ideas are welcomed., • Strong commercial and analytical skills, with the ability to translate KPIs and data into actionable strategies., • Experience in workforce planning, peak trading management, and operational excellence., • Proficiency with POS systems, CRM platforms, and retail reporting tools., • Strong knowledge of Microsoft Office including PowerPoint, Excel, Word, and Outlook., • Excellent people management, coaching, and communication skills., • Highly organised and able to prioritise effectively, maintaining high store standards., • Flexible, agile, and resilient, able to adapt to changing retail priorities and business needs in a fast-paced environment., • Passion for fashion, lifestyle, and exceptional customer experiences., • Experience leading teams of 15+ preferred. The Ideal Candidate • A decisive and independent thinker who thrives in problem solving and strategy., • Commercially minded and results driven., • Hands-on and proactive in leadership style., • Resilient and adaptable within a fast-paced retail environment., • Passionate about delivering exceptional customer experiences., • An enthusiastic role model with a strong work ethic who motivates the team and fosters a professional, positive, and healthy working environment. Our People • We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community., • Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women., • We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another. Everything else should take care of itself. Our Values We are the sum of many parts We promote diversity, inclusivity, and teamwork. Our successes and failures are shared as a team. We pursue quality in everything we do Growth comes from continuous improvement across every aspect of our business. We embrace possibility and push boundaries We encourage innovative thinking and challenge ourselves to achieve extraordinary outcomes. Data-driven decisions and purposeful actions We prioritise thoughtful analysis and informed decision making. Our brand is timeless and valuable We protect and enhance the long-term value of our brand. We never compromise our product Our product is defined by quality, not price. We respect and exceed customer expectations Our goal is to turn customers into passionate advocates. We choose partners who reflect our values We collaborate with partners who uphold the same standards we do. We grow our brand by empowering others We support the growth of those around us and build meaningful connections. Responsibility is at the core of everything we do We prioritise ethical practices and sustainability. Kindness is our guiding principle Respect, empathy, and understanding shape how we work together.

About Refyne We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high-impact talent and make hiring feel seamless, and we guarantee our results every time! From entry-level to executive search, we bring market insight, global network depth, and a Refyned, high-touch approach. Whether you're building your founding team or hiring at scale - we're your people. Our Client Our client is a prestige beauty brand with a growing presence across luxury retail environments. Known for its refined approach to makeup and elevated product design, the brand focuses on thoughtful formulations, modern artistry, and exceptional client experiences. With a strong reputation within the premium beauty market, the business continues to expand within high-end retail spaces and is seeking passionate beauty professionals who can bring expertise, artistry, and outstanding service to every client interaction. Overview We are seeking a Assistant Business Manager to support the leadership and performance of a luxury beauty counter within a prestigious retail environment. Working closely with the Business Counter Manager, this role will help ensure the counter delivers exceptional client experiences, strong commercial performance, and consistently high brand standards. As a senior presence on the counter, the successful candidate will lead by example through expert product knowledge, artistry services, and elevated client service, while helping motivate the team and support the daily running of the business. This position is ideal for an experienced Senior Beauty Advisor or Supervisor looking to take the next step within luxury beauty retail. Key Responsibilities Drive Counter Performance • Support the Counter Manager in achieving and exceeding sales targets and KPI’s., • Identify opportunities to maximise sales through expert consultation and personalised service., • Encourage repeat business by building strong client relationships., • Support daily counter operations and maintain strong retail standards. Deliver Exceptional Client Experience • Provide tailored consultations and product recommendations., • Build a loyal client base through exceptional service and relationship building., • Deliver engaging product demonstrations and beauty services., • Create memorable in-store experiences that position the counter as a destination for premium beauty. Lead by Example • Act as a role model for service, professionalism, and product expertise., • Support the Counter Manager in motivating and coaching the team., • Contribute to a positive, collaborative team culture focused on delivering outstanding results. Maintain Brand & Retail Standards • Ensure the counter is always presented to the highest visual merchandising and hygiene standards., • Demonstrate strong product knowledge and communicate the brand’s philosophy and values., • Support in-store activations, product launches, and promotional events. Qualifications • Experience within luxury beauty, prestige cosmetics, or premium retail environments., • Previous experience as a Senior Beauty Advisor, Supervisor, or Assistant Manager., • Passion for beauty, artistry, and delivering exceptional customer experiences., • Strong commercial awareness and ability to contribute to sales performance., • Confident supporting and motivating a team in a retail environment., • Excellent communication and relationship-building skills., • Highly organised with strong attention to detail. Additional Requirements • Ability to work retail hours including weekends and peak trading periods., • Passion for delivering luxury service and premium beauty experiences., • A proactive and positive approach to teamwork and business performance. Compensation & Benefits • Competitive salary with commission or performance-based incentives., • Generous annual leave allowance., • Product allocation and employee discounts., • Access to specialist product and service training., • Career development opportunities within a growing premium beauty brand. Contact details for this role; Emily Bentley 07441341665

Job title: Buyer - Accessories, EMEA Location: London, UK Reporting to: GMM, EMEA Who You Are: As the Buyer, you will support the GMM in delivering the end-to-end Seasonal Buying process and define the Continuity strategy for EMEA Full Price Retail and Ecommerce Channels for all Accessories categories (Bags, Small Leather Goods, Jewellery, Fragrance and Soft Accessories) in line with the Company product strategy and Financial targets. What You’ll Do: • Under the guidance of the GMM, select the seasonal product range for EMEA Retail and Ecommerce channels and optimize the product assortment for the EMEA stores, operating in line with the core assortment targets and seasonal OTB., • You will build the seasonal stock packages and place the buy quantities at a style and store level in line with the store OTB targets and seasonal range plan set by the Senior Merchandise Planner., • You will present the seasonal product selection and buy strategy to the Retail Teams and conduct In-season product training to enhance the product knowledge of the retail teams ahead of each seasonal launch., • Drive the continuity product strategy and store continuity mapping for all Accessory categories and manage the monthly reorder process and forecasting sales and stock in the ‘Key Item Planner’ for all Accessories categories, • Produce weekly/monthly and ad hoc product performance and sell through analysis, presenting key findings to the business stakeholders., • Prepare the pre-buy seasonal analysis to present key lessons learnt to the GMM/EMEA President ahead of each seasonal buying campaign., • Partner closely with the Area Managers and Retail Stores to ensure regular market visits are conducted to become an expert in the product needs for each store in the EMEA region. Optimizing the product assortment and realigning in-season sales and stock imbalances., • Determine the seasonal product needs of the region and present the requirements to Global Buying and Central Merchandising teams to ensure the product development and capsule needs for the season ahead are met., • Work closely with the Middle East Buying Team to ensure synergy in the seasonal buy and regularly review stock share opportunities to optimize stock across the region., • Oversee the replenishment and consolidation processes to meet the inventory cover and seasonal Sell Through targets., • Determine the product assortment for individual store events /VM/marketing needs and for new store openings in line with the stock opening plan set by the GMM/Senior Planner., • Manage and develop strong relationships with key stakeholders, collaborating with corporate partners from Visual Merchandising, Marketing, Global Merchandising, Logistics and Online Partnership Teams to ensure product synergy across all departments. You’ll Need to Have: • 3+ years of experience in Buying and/or Retail Merchandising across European Markets, • University Graduate or equivalent level experience, • A keen eye for product and experience in Assortment Building, • Strong knowledge of the current luxury sector Accessory trends, • Experience increasing sales turnover and maximising gross profit, • Excellent organisational skills and the ability to work within tight deadlines, • Highly developed and proven analytical skills, • Fluency in English, • Advanced level Excel and Microsoft Office We’d Love to See: • Fluency in Italian, French or Spanish Our values - creative, open, and courageous Equality, diversity and inclusion At Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solutions. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Jimmy Choo is proud to be an equal opportunity employer committed to inclusivity. Jimmy Choo Perks • 25 days holiday, • Summer Fridays, • Product Allowance and Discounts, • Exclusive Employee Sales, • Private Healthcare, • Pension and Life Insurance At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

SALES CONSULTANTS LUXURY WOMENSWEAR & MADE-TO-MEASURE £33K - £37K + COMMISSION MAYFAIR, LONDON Are you a sales-driven luxury professional with a passion for womenswear, tailoring and delivering exceptional client experiences? This is a rare opportunity to join a prestigious Mayfair store, working at the heart of British craftsmanship and refined style. Outside The Box Recruitment is recruiting on behalf of a distinguished luxury brand renowned for its craftsmanship, and bespoke services. This is your chance to become part of a highly skilled team, offering both ready-to-wear and made-to-measure solutions to a discerning clientele. The Role: • Reporting to the Head of Retail / General Store Manager. Working closely with the tailoring team to deliver a seamless client journey., • Be the driving force behind sales, delivering a personalised, luxury experience to HNW & VIC clients., • Drive both ready-to-wear and made-to-measure sales by understanding client needs and offering tailored solutions., • Achieve and exceed individual sales targets and KPIs through a proactive and client-focused approach., • Build and grow your client book through clientelling, outreach, and exceptional follow-up., • Develop strong product knowledge across collections, craftsmanship, fabrics, and tailoring services., • Maintain accurate client records using CRM systems to build long-term relationships., • Support visual merchandising and uphold the highest standards of store presentation., • Collaborate with the tailoring and retail teams to ensure a seamless and elevated in-store experience., • Ensure smooth daily operations, including POS transactions, stock management, and administrative duties. Ideal Candidate: • 2+ years’ experience in luxury retail or premium service environments., • A strong sales track record with the ability to meet and exceed targets., • Experience or a keen interest in tailoring, garment construction, or made-to-measure services., • A passion for luxury fashion and craftsmanship., • A confident communicator with excellent interpersonal and styling skills., • Highly organised with strong attention to detail., • A client-centric mindset with a passion for building lasting relationships., • A proactive, driven, and entrepreneurial approach to sales., • A strong team player who thrives in a collaborative environment., • Flexible to work weekends, evenings, and peak trading periods., • A positive ‘can do’ attitude. Additional to the basic salary: Commission structure Uniform allowance 28 days holiday Contributory pension & additional benefits If you’re passionate about luxury tailoring, clientelling, and delivering an exceptional in-store experience, we want to hear from you! 📩 Please email your CV to 📞 Or call 07815 939515 Only successful candidates will be contacted. Please only apply if you have the Right to Work in the UK.

Job Description Title: Deputy Store Manager - Flagship Regent Street Reports To: Store Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of the boutique leadership team, the Assistant Store Manager plays a vital role in supporting the Store Manager to lead business operations, deliver exceptional service, and drive team development. This position helps to maintain Longchamp’s standards of excellence across all areas of boutique performance. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices The Deputy Store Manager supports a culture of integrity, performance, and team collaboration, ensuring that every customer experience reflects Longchamp’s luxury heritage. Job Purpose To support the Store Manager in all aspects of boutique management—including sales performance, team leadership, operations, and client engagement—while acting as a role model of Longchamp’s values and standards. The Assistant Store Manager leads day-to-day floor operations and ensures smooth, efficient, and client-centred service. Key Responsibilities Team Leadership & Development • Lead and motivate the sales team during daily operations, • Support recruitment, onboarding, and training of team members, • Conduct daily briefings, performance coaching, and mentorship, • Create a motivating environment focused on team growth and development, • Act as the Store Manager in their absence, ensuring leadership continuity Client Experience & Clientelling • Maintain the highest standard of personalized luxury service, • Encourage and monitor CRM engagement, including new client capture and VIP retention, • Resolve elevated client concerns with professionalism and brand alignment, • Coach staff on building long-term customer relationships through exceptional service Sales & Commercial Objectives • Support the achievement of daily, weekly, and monthly sales goals, • Monitor individual and team KPIs; drive improvement through action plans, • Identify commercial opportunities on the sales floor and in client behaviour, • Ensure full engagement in store campaigns and product launches Operations & Compliance • Oversee stock management, deliveries, and transfers, • Ensure store opening, closing, and cash-handling procedures are executed properly, • Uphold loss prevention protocols and ensure audit compliance, • Assist with workforce planning and administrative tasks as delegated Visual Merchandising & Brand Representation • Ensure consistent adherence to visual merchandising guidelines, • Collaborate with VM team to execute floor set changes and in-store animations, • Maintain a premium environment reflective of the brand’s aesthetic, • Support the integration of marketing and visual initiatives into the store experience Skills & Qualifications • 3–5 years of experience in luxury or premium retail, • At least 1–2 years in a supervisory or assistant management role, • Strong leadership and coaching skills, • Proficiency in sales reporting, CRM, and inventory systems, • Excellent communication and interpersonal abilities, • Fluent in English; other languages a plus, • Proficient in MS Office and retail POS platforms Person Specification • Professional and refined presence with a client-first mindset, • Solution-focused, adaptable, and calm under pressure, • Motivated by results and team success, • Leads by example with integrity and consistency, • Flexible and willing to work evenings, weekends, and holidays as needed Key Performance Indicators (KPIs) • Achievement of store and individual sales targets, • Client retention, CRM capture rates, and VIP contribution, • Mystery shopper results and client feedback scores, • Staff training completion and performance progression, • Inventory accuracy, stock loss, and shrink prevention, • Compliance with visual standards and store audits, • Floor efficiency and productivity (coverage, conversion, ATV, UPT) Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

SALES ASSISTANT – LUXURY CHILDRENS WEAR Luxury Department store - London Salary - £30,000 per year Full time - 40 hours About: • It is a prestigious luxury retail brand known for its timeless and elegant children's clothing, crafted with the finest materials and attention to detail., • The collections reflect a blend of classic British style and modern flair, offering beautifully designed pieces that stand out for their quality and craftsmanship Responsibilities: • Provide personalized, attentive service to each customer, ensuring a positive shopping experience that reflects the brand's values., • Develop loyalty with our customers by building relationships with customers., • To demonstrate product knowledge in all categories., • Assist with yearly stock audits., • Closing and opening the boutique when required., • Responsible for cash, cards, and tills transactions., • Ensure the visual merchandising is immaculate. Requirements: • Previous experience in luxury retail, sales, or a similar customer-facing role, preferably in children's wear., • Strong communication skills and excellent customer service., • Energetic, confident, and with a target-driven attitude., • Excellent in providing customer service. Offering: • Opportunities for professional growth and development, • Excellent benefits scheme 360 Talent are a high end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.

Job Description Title: Full-time Sales Associate - Heathrow Airport Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

We are seeking a highly experienced and sales-driven Senior Sales Associate to join our luxury clients retail team, specialising in Ready-to-Wear and Couture services. The ideal candidate will have extensive experience managing VICs, consistently exceeding sales targets, and driving business growth within a luxury environment. You will be responsible for delivering a personalised and elevated client experience, maximising revenue opportunities, and representing the brand with the highest standards of professionalism, service, and product expertise. Key Responsibilities: Sales & Clientelling • Drive sales and exceed targets through exceptional product knowledge and sales techniques across Ready-to-Wear and MTW categories., • Deliver a luxury, personalised shopping experience, offering bespoke styling advice and tailored solutions based on client needs and preferences., • Manage the full sales journey for both existing and new clients, ensuring a seamless and elevated customer experience., • Develop strategies to maximise sales opportunities through product launches, and exclusive events., • Maintain up-to-date knowledge of fashion trends and seasonal collections to provide informed and elevated styling recommendations. VIC Relationship Management • Manage and grow a portfolio of VIC clients., • Build and maintain strong, long-term relationships with top clients through regular follow-up and personalised communication., • Create and utilise CRM tools and clientelling strategies to track purchase history, preferences, and key dates in order to anticipate client needs and enhance engagement., • Organise and participate in exclusive client events, fittings, and trunk shows to strengthen relationships and drive high-value sales. Sales Leadership & Target Achievement • Demonstrate a proven track record of exceeding sales targets and contributing to business growth., • Consistently achieve individual and store KPIs while setting a high standard within the team., • Support business development initiatives by identifying and nurturing new VIC opportunities through exceptional service and relationship management., • Mentor and support junior team members in achieving their sales and clienteling goals. Store Operations & Team Collaboration • Work closely with store management to ensure sales strategies align with business objectives and brand standards., • Support visual merchandising and maintain the overall store presentation in line with the luxury positioning of the brand., • Collaborate with inventory and stock teams to ensure product availability and access to new collections., • Provide leadership during peak trading periods, supporting client flow management and maintaining exceptional service standards. Key Requirements • 3+ years’ experience in luxury retail, with a strong focus on VIC management and achieving sales targets., • Extensive knowledge of Ready-to-Wear and Made-to-Order services, with the ability to deliver tailored solutions to high-net-worth clients., • Proven success in exceeding both individual and store-wide sales targets within a luxury retail environment., • Exceptional clienteling skills with the ability to build and maintain long-term relationships with top-tier clients., • Strong understanding of luxury fashion, craftsmanship, tailoring, and current market trends., • Highly organised, proactive, and commercially driven., • Professional, polished, and confident in delivering a world-class luxury customer experience., • Flexible and adaptable, with availability to work weekends, evenings, and peak trading periods as required.

About Abel Richard Abel Richard is an ultra-luxury Maison redefining modern refinement. With operations rooted in craftsmanship, design excellence, and elevated client experience, the brand specializes in exceptional luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare and limited-edition creations that blend technology, high-tech material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression, celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. At Abel Richard, every detail matters. Every interaction is intentional. Every product is designed to leave a lasting impression. Position Summary The Boutique Assistant Director plays a key leadership role in supporting the day-to-day management of the London boutique. This position partners closely with the Boutique Director to drive commercial performance, deliver an exceptional client experience, uphold brand standards, and lead the team with professionalism and accountability. The ideal candidate is a polished luxury retail leader with strong sales instincts, deep clienteling capability, operational discipline, and the ability to inspire a high-performing boutique environment. This individual must be comfortable working with high-net-worth and ultra-high-net-worth clientele while maintaining the highest level of discretion, service, and brand representation. Key Responsibilities Sales and Business Performance • Support the Boutique Director in achieving and exceeding sales targets, KPIs, and boutique performance goals., • Lead by example on the sales floor through exceptional client engagement, storytelling, and closing ability., • Identify opportunities to grow revenue, improve conversion, increase average transaction value, and strengthen repeat business., • Monitor daily, weekly, and monthly performance metrics and help implement action plans to drive results., • Support the execution of local business development initiatives, partnerships, and private client outreach. Client Experience and Clienteling • Deliver a world-class luxury experience that reflects the standards and values of Abel Richard., • Develop and maintain strong relationships with new, existing, and VIP clients., • Build a robust client book through proactive outreach, follow-up, appointment setting, and personalised service., • Support the planning and execution of boutique events, trunk shows, private appointments, and other client engagement opportunities., • Handle client concerns with professionalism, urgency, and a solutions-oriented mindset. Leadership and Team Development • Act as a visible leader on the sales floor and serve as a role model for service, appearance, behaviour, and performance., • Coach team members on sales techniques, clienteling standards, product knowledge, and service expectations., • Help foster a positive, accountable, and high-performance culture within the boutique., • Step in for the Boutique Director when needed and help ensure continuity of leadership and operations. Boutique Operations • Support daily boutique operations, including opening and closing procedures, floor supervision, scheduling support, and cash handling compliance., • Help oversee inventory accuracy, stock movement, transfers, cycle counts, and loss prevention standards., • Ensure the boutique consistently meets visual merchandising, presentation, and housekeeping expectations., • Maintain accurate CRM records, sales reporting, and operational documentation., • Ensure compliance with company policies, security procedures, and applicable UK employment and retail standards. Brand Representation • Embody the values, image, and service philosophy of Abel Richard at all times., • Maintain expert-level product knowledge across handbags, fine writing instruments, limited-edition pieces, and brand heritage., • Represent the brand with credibility, discretion, and sophistication in all client and business interactions. Qualifications • Minimum 5-7 years of experience in luxury retail, with significant exposure to high-touch client service environments., • Minimum 2-3 years of leadership or management experience in a luxury boutique or comparable premium retail setting., • Proven track record of achieving sales goals and building strong long-term client relationships., • Experience working with high-net-worth and ultra-high-net-worth clients preferred., • Strong coaching, team leadership, and floor management skills., • Excellent verbal and written communication skills., • Strong organisational skills and attention to detail., • Comfortable using CRM systems, POS platforms, Microsoft Office, and retail reporting tools., • Ability to manage multiple priorities in a fast-paced luxury retail environment., • Professional, polished, and service-driven presence., • Experience in luxury handbags, leather goods, jewellery, watches, fashion, accessories, or fine writing instruments. Preferred Experience • Experience supporting boutique events, private selling, and local market business development., • Knowledge of the London luxury retail landscape and clientele is strongly preferred., • Additional language skills are a plus., • Bachelor’s degree preferred, or equivalent relevant luxury retail leadership experience. Working Conditions • Full-time role based in London., • Requires flexibility to work retail hours, including evenings, weekends, and holidays, based on business needs., • Requires extended periods of standing, walking the sales floor, client hosting, and handling luxury merchandise. Equal Opportunity Statement Abel Richard UK Ltd is committed to providing equal opportunities in employment and creating a respectful, inclusive, and high-performing workplace. Employment decisions are made based on business needs, role requirements, and individual qualifications.

Role: Store Manager Location: London Paddington Station Job type: Permanent, Full-Time, 40 hours Reporting to: Area Manager Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement- Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. The Challenge – Balancing Our Values While Being Commercial We're looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere. Role Responsibilities • Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact., • Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement., • Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results., • Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback., • Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience., • Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability., • Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose. Skills and Experience We’re looking for a Store Manager with: • Proven experience in retail management with a track record of driving commercial success., • Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team., • Excellent communication and organizational abilities., • A passion for delivering exceptional customer experiences., • Ability to make data-driven decisions and spot opportunities for growth., • Experience in visual merchandising and stock management., • A positive, adaptable, and resilient attitude in a fast-paced environment. Role Competencies • Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team., • Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions., • Customer Focus – Commitment to delivering exceptional service and creating memorable experiences., • Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire., • Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity., • Operational Excellence – Attention to detail in managing store operations, stock control, and compliance Key Contacts and Relationships: • Reporting to: Area Manager, • Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams, • External relationships: Customers, Local Community Partners Accountable for Resources: • Store team performance and development, • Store budget and financial targets, • Stock control, and loss prevention, • Store compliance with company policies and legal requirements FatFace Benefits: • 25 days holiday plus bank holidays, • Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.), • THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning, • Dental Insurance (employee funded), • Pension scheme, • EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support, • Income Protection/Death in service for Salaried staff, • Sick pay allowances, • Eye Tests/contributions to glasses, • Sabbatical leave in line with service, • Enhanced Family Friendly policies i.e. Maternity Leave, • Refer a friend scheme

Are you passionate about retail and are driven by the world of luxury skincare and prestige cosmetics? As an Assistant Business Manager, for La Prairie, Harrods you will have the opportunity to work alongside the Business Manager to lead and grow our beautiful brand at Harrods, London including our Spa treatment room. This is an exceptional opportunity as Harrods accounts for 60% of our UK & Ireland Business. You will lead and manage a team of up to ten consultants, driving performance, fostering engagement, and contributing to business growth while ensuring the delivery of exceptional client experiences. The successful candidate will inspire and act as a role model to the team, providing best-in-class service and transforming every customer interaction into a true luxury experience. Your goal will be to strengthen the brands positions within the skincare and makeup category, in full alignment with the brand’s strategic vision and roadmaps. Main responsibilities • Set and monitor daily team objectives, adapting focus throughout the day to maximise performance and support key launches and promotional activity., • Deliver a high standard of customer service by actively engaging clients, identifying their needs, asking appropriate follow-up questions, and offering personalised skincare consultations., • Ensure every customer is introduced to the collections to enhance the overall client experience., • Proactively plan and organise external events to drive business growth and increase brand awareness., • Maintain accurate and up-to-date customer records within the EPOS system, • Ensuring excellence in Spa operations and client service, being the main point of contact for retail and spa coordination Business Planning Counter Performance & Sales: • Ensuring you work with the Business Manager on the business plan to define and monitor weekly sales targets, providing clear rationale and regular performance updates., • Plan and deliver tailored events and in-store (on-counter) activities to support achievement of the business plan, while maintaining strong awareness of competitor activity., • Ensure all required paperwork and administrative tasks are completed accurately and within agreed deadlines., • Maintain accurate stock levels, optimise stock ageing, manage tester availability, and implement timely corrective actions where required., • Proactively manage team absences to ensure consistent and effective counter coverage., • Ensure full accuracy and compliance in all sales reporting, including use of IPPOS and clienteling systems. Spa Performance & Sales: • Being the main point of contact for spa bookings, working alongside the PR manager, working with Harrods concierge, supporting in training the Harrods call centre team and driving occupancy and retail performance, • Drive the team to achieve individual paid Spa appointment targets, • Ensure and track appointment bookings so that the occupancy target is met for the Spa, • Engage, and coach Harrods team about Spa Services to increase appointments and loyalty to the brand Team Development & Performance Management • In partnership with the Business Manager you will lead, coach, and develop a team of Beauty Consultants, Makeup Artists, Spa Consultants, and stock controller ensuring excellence in performance, conduct, and client service., • Build and motivate high-performing teams that consistently meet or exceed KPIs., • Partner with the Retail Education Manager to analyze KPIs, identify training needs, and enhance sell-out performance. Marketing & Merchandising Implementation • Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy., • Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact., • Uphold the La Prairie luxury image through impeccable counter presentation and consultant grooming standards. Store relationship & Communication • To ensure that you are informed about current and new business initiatives and to provide feedback to the Business Manager & Training Manager., • Ensure you are up to date at all times of the HO emails and feedback to the team, • EPOS accuracy and compliance, • Ensure that you read Training Manual and Visual Merchandising Guidelines, actioning all relevant points, • Develop and maintain good working relationships with all store based colleagues, • In partnership with the Business Manager, Identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales. In return, La Prairie & Chantecaille offer • A competitive salary and discretionary commission scheme, • 33 holiday days (including bank holidays), • Generous product allocation & discount, • Long Service Awards starting with 3 years’ service, • A free product to try every time there is a new launch, • Contributory pension scheme – 5% employer contribution, • A range of opportunities to develop and grow personally and professionally, • 24/7 Access to Employee Assistance Programme called Lyrahealth, • Annual performance reviews so you know your career is going in the right direction Reports to: Harrods Business Manager. In the absence of Business Manager the Assistant Business Manager will report into the Head of Retail. We look forward to receiving your application.

STORE DIRECTOR - LONDON LUXURY FINE WATCHES & JEWELLERY £75K-£80K + 40% BONUS OUTSIDE THE BOX RECRUITMENT is very excited to be headhunting a STORE DIRECTOR for a highly regarded luxury international heritage brand who specialise in fine watches & fine jewellery Due to great demand, our client is expanding and opening new stores and changing the structure to their established flagship and key stores across their London sites. We are seeking a confident brand ambassador with gravitas, presence and polish, who is commercial, a natural networker, client-centric luxury leader who thrives on the sales floor. Inspires, develops and leads dynamic service driven teams, whilst builds long-term B2B & B2C HNW relationships. Role: • Reporting direct to the Head of Retail, • Responsible for a Boutique Manager, Assistant Manager, 2 Supervisors, and a sales team 10+ staff,, • Driven to achieve all targets and budgets set for the store., • Will influence the buy for all stores., • Networking and cultivating long term relationships with all inhouse stakeholders, B2B & B2C, • Plan a calendar of marketing activities to constantly drive sales in conjunction with Head Office Marketing, • Attend important in-store events and parties, • Ensure appropriate PR activities and optimal VIP support, • Represent the company at various events, • Actively cultivate potential customer groups and business partners, • Effective at business developing, • Influence the sales strategy and performance of the store with relevant stakeholders in head office and Directors, • Ideally have your own high net worth client book, • Someone who leads and directs from the front, who loves to be on the sales floor (will not suit an office manager), • An innovator, motivator and driver of the management and sales team to achieve all KPI targets, • Performance manages coaches a leading management team, • Have outstanding attention to detail with store standards, presentation and visual merchandising., • Set example of exceptional clientelling and CRM., • Plan and organise regular events to enhance sales, branding and long term professional relationships., • Able to thrive under pressure, • Must have a minimum of 3yrs + experience as luxury Store Director / Multi-site Manager of fine watches & jewellery / fashion or lifestyle stores, where service, clientelling, selling and relationship building are paramount, • A passion for Fine Watches & Fine Jewellery, • Brand ambassador and host, • Drive and ambition to supersede all targets, • Must have gravatas, poise and presence on the sales floor,, • Confident to lead events and board meetings, • Must be able to prove commercial management success in current role – able to analyse reports and budgets to ensure profitability, • A relationship builder, • Experienced at managing a team of 10+ people, • Passionate about training, developing, and motivating others to success., • A confident leader, positive influencer, with a can-do attitude, • Must be articulate and have excellent communication skills in both written and spoken English, • Additional languages are desirable but not essential., • Smart and well-groomed in appearance Additional to salary is: There will be a 40% bonus, Commission, Private Health with wellbeing, pension, etc….. Please register your interest by emailing your CV to or call direct 07815939515/ 020 7169 3000 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role… Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world-class retail standards, creating a destination that delights fans and sets a benchmark for immersive shopping. Harry Potter Shop Oxford Street sits alongside world-class attractions and retail experiences including Warner Bros Studio Tour London, Warner Bros Studio Tour Tokyo, Harry Potter Shop King’s Cross, and Flagship stores in New York, Chicago and Harajuku. As Senior Visual Merchandiser, you will shape and lead the visual direction of the store, bringing together commercial insight, creativity and customer focus to maximise sales. You will guide and develop a visual team, ensure brand standards are consistently delivered, and partner closely with Retail and Visual leadership to drive performance across key trading locations. This is a hands‑on supervisory role with visibility across the wider business, offering the opportunity to influence strategy, coach talent and deliver high‑impact visual execution in a fast‑paced retail environment. Your Role Accountabilities… * Lead, coach and develop the Visual Merchandising team through regular feedback, 1:1s and on‑floor guidance, ensuring strong visual standards and team engagement. * Deliver high‑quality visual merchandising across the store, ensuring all graphics, equipment and POS are implemented in line with brand guidelines. * Partner with the Area Visual Manager and wider Retail teams to plan and deliver visual strategies that maximise sales and commercial performance. * Prioritise and delegate workload effectively to meet operational needs, key trading priorities and visual deadlines. * Maintain strong commercial awareness, using sales reports and store insights to adapt layouts and visual activity to exceed targets. * Support training and capability building across the store team, building awareness of visual and promotional standards. * Act as a point of escalation for visual merchandising queries, providing solutions and practical problem‑solving. * Oversee presentation, housekeeping and minor maintenance standards to ensure a safe, customer‑ready environment. * Contribute to store planning, operational meetings and wider visual activity across the business as required. * Ensure compliance with all health & safety procedures, stock control requirements and loss‑prevention practices. Qualifications & Experience… * Proven experience in visual merchandising at senior or supervisory level, with a strong eye for detail. * Demonstrated ability to lead, motivate and develop teams in a retail environment. * Creative and commercially minded, with a clear understanding of brand guidelines and customer impact. * Confident communicator, able to work effectively with store management, peers and customers. * Proactive in identifying opportunities to improve sales, standards and ways of working. * Comfortable working independently, while collaborating as part of a wider retail and visual team. * Flexible approach to working patterns, including multi‑site support, evenings, weekends and overnight installs when required. * Proficient PC skills and confidence using reporting or planning tools. Working Pattern… * Because of the adaptive nature of this role, flexibility is required to suit the needs of the business, with the position primarily based at our Oxford Street store and regular support required at our Kings Cross location. * Roles within the retail team may include, interacting with customers and replenishing our shelves. On occasion, all members of the team will need to work across all these functions at different times. * Participate in cover of the retail stores as necessary including weekend, bank holiday, school holiday and late evening/ cover in rotation with other team members. Overnights will also be required for new season/range turnaround and window installs. #T&R #RETAILHP Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for a creative and detail-driven Visual Merchandiser to bring our store experience to life every day. In this role, you’ll play a key part in delivering visually impactful displays that inspire customers, drive sales, and reflect our brand at its best — while working at pace to maintain exceptional standards across the shopfloor during busy trading periods. Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku. Your New Role… Join us in crafting magical experiences for our visitors and become a key part of a world-renowned brand by driving sales through the commercial, creative, and customer-focused presentation of our products. Your Role Accountabilities… * Ensure the store is visually merchandised to the highest standard, using graphics and equipment correctly and in accordance with guidelines and agreed standards. * Assist with visual merchandising enquiries and provide solutions to any challenges. * Maintain minimal shrinkage through efficient handling of products and packaging. * Support the store team to ensure awareness of visual and promotional standards and provide excellent customer service to achieve sales targets. * Engage with customers, identify their needs and ensure they are met using skilled questioning and listening techniques. * Stay updated on product knowledge and confidently discuss the features and benefits of our merchandise with customers. * Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff. * Perform housekeeping duties and minor maintenance, ensuring strict standards are maintained and stock is replenished and visually merchandised according to guidelines. * Conduct daily floor walks with the team, ensuring layouts are maintained and shop floor standards are met, while constantly reworking stock to generate sales and maintain visual appeal. Qualifications & Experience… * Visual merchandising skills with an eye for detail. * Creative and imaginative, while demonstrating brand awareness. * Proactively seek out opportunities to increase sales. * Provide the highest levels of customer service. * Effective, confident communication with visitors and colleagues. * Work as part of a team with a flexible approach. * Self-motivated work confidently without supervision. * Proficient with Microsoft Office. Working Pattern… * This role is full time (40 hours a week). * Because of the adaptive nature of this role, flexibility is required to suit the needs of the business, with the position primarily based at our Oxford Street store and regular support required at our Kings Cross location. * Roles within the retail team may include interacting with customers and replenishing our shelves. On occasion, all members of the team will need to work across all these functions at different times. * Participate in cover of the retail stores as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members. Overnights will also be required for new season/range turnaround and window installs. #T&R #RETAILHP Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Drive store operations, such as the store environment and staff administration, and make sure retail policies and procedures are in line with company standards. Achieve sales targets and related KPI’s and meet goals for the store. Ensure the store’s visual presentations and merchandising meets c

Assistant Manager - Fashion Retail | West London Salary: Up to £38,000 + Exceptional Benefits Are you ready to step into the fast-paced world of fashion? We're on the hunt for an enthusiastic, driven Assistant Manager to join a fashion store in the vibrant heart of West London. This is your chance to be part of a brand renowned for its style, quality, and exceptional customer experience. In this role, you'll take charge of the store's daily operations, leading a passionate team to deliver world-class service, exceed sales targets, and create an unforgettable shopping experience. If you're a natural leader with a flair for fashion, this is the opportunity to make your mark in a thriving, high-energy environment. Why This Role Rocks: • Lead a High-Performance Team: Motivate, inspire, and empower your team to deliver an outstanding customer journey., • Drive Sales & Achieve Success: Smash targets, track KPIs, and implement strategies to ensure your store is always ahead of the curve., • Influence the Customer Experience: From stock management to visual merchandising, you'll shape the shopping experience that keeps customers coming back., • Career Growth: With endless opportunities for progression, this role is your launchpad to an exciting career in fashion retail. Key Responsibilities: • Inspire & Lead: Foster a positive, vibrant...

The Freelance Sales Associate is the face of Leica and delivers the Leica brand experience to prospective and existing Leica customers. Assist with the presentation of products and displays according to visual merchandising guidelines and maintain exceptional standards of housekeeping.

Plant Area Supervisor | North London Salary: DOE Do you love plants and leading teams? Are you tired of being in the same position with no progression? Then you're at the right place! We're seeking a Plant Area Supervisor for a unique garden centre. Key Responsibilities Supervise and motivate the plant area team to achieve sales targets and exceed customer expectations. Maintain high standards of plant care, including watering, pruning, and pest control. Monitor inventory levels, order new stock, and ensure accurate stock management. Implement merchandising strategies to enhance the visual appeal of the plant area and drive sales. Provide expert advice to customers on plant selection, care, and maintenance. Requirements Previous experience in horticulture or a related field. Supervisory experience. Strong leadership skills with the ability to inspire and develop a team. Excellent plant knowledge and a passion for horticulture. Exceptional customer service and communication skills. Ability to work flexible hours, including weekends and bank holidays. Apply Now! Think this role was made for you? Hit apply below! Alternatively, contact Michail at or . ...

Reebok EU are looking for a highly commercial and hands-on Retail Merchandiser to take full ownership of assortment planning, inventory management, and in-store execution across our factory outlet stores in Paris and Amsterdam. This role combines strategic planning with day-to-day trading ownership - the successful candidate will be responsible for building the right assortment, driving inventory turns, managing pricing and discounting, and ensuring best-in-class visual merchandising, ultimately maximising sell-through and margin recovery in an outlet environment. Main Responsibilities Will Include: • Own and deliver the full P&L performance for both outlet stores, driving sales, margin, and profitability in line with budget and forecast targets., • Build and manage outlet-specific assortment plans aligned with commercial targets, owning buying decisions to ensure the right product mix to maximise sell-through and margin., • Lead inventory planning across both stores, driving inventory turns through effective allocation, replenishment, and stock management., • Develop and execute a pricing architecture for the outlet channel, including markdown and discounting strategy, promotional cadence, and clearance activity., • Monitor daily and weekly trading performance, tracking key KPIs (sales, margin, sell-through, stock turn, conversion) and producing clear, actionable t...

Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience. Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key per

As an Assistant Store Manager at Vision Express, you’ll support the Store Manager in overseeing the daily operations of the store. This includes managing the team, ensuring excellent customer service, achieving sales targets, and maintaining the high standards of visual merchandising and store pr

As Senior Visual Merchandiser, you will shape and lead the visual direction of the store, bringing together commercial insight, creativity and customer focus to maximise sales. Proven experience in visual merchandising at senior or supervisory level, with a strong eye for detail.

Reporting to the Director of Retail UK & Europe, the Senior Visual Merchandiser is responsible for implementing the global visual merchandising guidelines in our Mulberry stores and concessions across the UK and Europe.

Crew Clothing London Paddington is hiring a Dual Site Store Manager to lead the team and drive sales at both Crew and Ben Sherman locations.The role involves maintaining stunning visual merchandising, overseeing budgets, and fostering a strong customer service ethos.The ideal candidate should be cus

Global Visual Merchandising Delivery. Deep subject matter expertise in premium visual merchandising, including interpreting campaigns/product stories into store execution, fixture and POS implementation, rangebook management, and VM readiness for new store openings and refreshes. We are looking for

We are seeking a highly creative, detail-oriented Visual Merchandising Manager to lead the development and execution of visual merchandising strategies across all SKIMS retail locations. Deep understanding of consumer behavior, product flow, and storytelling through visuals. Strong spatial and desig

A luxury jewellery brand seeks a Senior Manager for Visual Merchandising to enhance in-store presentation and customer experience.

The successful Visual Merchandiser will work closely with store management and buying teams to ensure brand consistency and high visual standards across all displays. Maintain high visual standards in line with brand guidelines. Proven experience in a Visual Merchandising role.

A leading luxury lifestyle brand is seeking a Senior Visual Merchandiser to implement global visual merchandising guidelines across the UK and Europe.The role involves collaboration with various departments to create compelling visual displays and provide training to store teams.Ideal candidates wil

Conduct visual merchandising audits to ensure that the store maintains high visual standards, and that all displays are well-stocked, clean, and orderly. Collaborate with the global and local visual merchandising team to provide feedback on store needs and performance of visual display. As an In-Sto

Drive and maintain exceptional visual merchandising at all times, ensuring the showroom is always presented to the highest standard.

A luxury lifestyle retailer is seeking an experienced Store Manager to lead their Marylebone boutique. The ideal candidate will have over 5 years of retail management experience, particularly in luxury settings, and possess strong leadership and visual merchandising skills.

A national salon brand is seeking a Head of Retail & Stock to enhance retail performance across the UK.This role involves driving revenue growth, managing stock operations, and developing visual merchandising standards.The ideal candidate has a strong commercial mindset and proven experience in reta

At Sports Direct we need our leaders to live and breathe our company values:. You will lead the team in delivering meticulous store presentation taking pride in implementing visual merchandising standards that align with the Sports Direct Brand. Promote the Sports Direct values and our culture to in

Rush Hair Ltd is seeking a Head of Retail & Stock to enhance in-salon retail performance across the UK. This full-time role involves driving retail growth, improving operational processes, and establishing visual merchandising standards.

Assistant Manager | Amazing Brand | £30-32,000 Are you an ambitious Assistant Manager looking for your next opportunity in retail? We are recruiting an Assistant Manager for a successful and customer focused retail brand. This is a fantastic opportunity for an experienced Assistant Manager, or a strong Supervisor or Team Leader ready to step up into retail management. If you are passionate about leading people, driving performance and building a strong retail culture, this could be the perfect next step in your retail career. What's in it for you? Salary circa £28,000 Staff discount Uniform allowance Career development within retail management Supportive leadership team Join a growing and people focused retail business The Role - Assistant Manager As Assistant Manager, you will support the Store Manager in delivering strong retail performance and operational excellence. Your responsibilities will include: Supporting all aspects of retail operations Driving sales and retail KPIs Leading and motivating a high performing retail team Delivering exceptional customer service standards Supporting recruitment, training and development Taking ownership of stock management and visual merchandising Assisting with P&L and cost controlThis is a hands on Assistant Manager role where you will lead from the front and play a key part in the success of the retail store. What we're looking for Previous experience as an Assistant Manager within retail Or a Supervisor ready to step into an Assistant Manager role Strong leadership skills within a retail environment A proven track record of achieving results in retail Commercial awareness and operational confidence A passion for retail and developing peopleIf you are a driven Assistant Manager ready for your next challenge in retail, apply today and take the next step in your retail career. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35972

Location: London / Watford (Hybrid) Contract: 12-Month FTC The Opportunity An exciting opportunity has arisen to join a globally recognised designer brand at the forefront of creative excellence. This role sits at the heart of the EMEA function, acting as a key link between creative, operations, and regional teams, ensuring brand vision is executed seamlessly across all direct-to-consumer channels. Working closely with senior creative leadership, this position is instrumental in shaping how the brand comes to life across markets — combining strategy, communication, and flawless execution. The Role This is a highly visible, fast-paced position where organisation meets creativity. The successful candidate will act as the central coordination point across EMEA, driving consistency, clarity, and elevated brand delivery. Key responsibilities include: Owning and curating the EMEA DTC creative installation calendar, ensuring alignment across multiple markets and channels Leading creative operational communications, delivering clear, engaging messaging to regional teams and business leaders Producing weekly updates, presentations, and briefing documents to support key initiatives and campaigns Creating and maintaining high-quality imagery decks to represent the EMEA region to global stakeholders, including head office in New York Representing the creative function in weekly trade meetings, translating business performance into clear, actionable insights for senior leadership Supporting seasonal installations and prototypes, working closely with visual merchandising and BI teams across markets Coordinating creative logistics, including sourcing, props, shipments, and warehouse collaboration for launches Developing training materials and retail standards guides, ensuring consistency and excellence across store environments Acting as a super user for internal communication platforms, driving engagement and clarity across creative messaging About You This opportunity is suited to someone who thrives in a creative, high-performance environment and brings both structure and flair to their work. The ideal candidate will have: A background in creative operations, communications, or administration within a design-led or premium brand environment Exceptional communication skills, with the ability to influence and engage stakeholders at all levels Strong organisational skills with the ability to manage multiple projects simultaneously A natural eye for detail, design, and brand presentation Confidence working cross-functionally and managing stakeholders across regions Experience producing presentations, decks, and internal communications to a high standard Proficiency in Microsoft Office (particularly PowerPoint & Excel) and ideally exposure to Adobe Creative Suite A proactive, solutions-focused approach with strong interpersonal skills Why Apply? Join a globally recognised designer brand with a strong creative identity Work closely with senior creative leaders and international teams Be part of delivering high-impact, visually driven projects across EMEA A unique blend of creativity, strategy, and operations Hybrid working with a collaborative and dynamic culture

Store Manager Location: Broadgate, London Salary: Competitive Vacancy Type: Permanent, Full Time About GANT GANT stands as an emblem of American Sportswear, symbolizing timeless style and innovation across 70+ global markets. As a company, we blend heritage with contemporary flair, crafting apparel for the bold, the curious, and the imaginative. Our brand represents more than fashion; it's a tradition of excellence and authenticity. As an employer, we foster a culture of continuous learning and creativity, inviting high performers to join our diverse team of innovators. At GANT, we're not just shaping the future of fashion; we're redefining what it means to dress with purpose and passion. About the role • Act as a role model to strengthen Gant's customer service guidelines to the team and ensure top-class service. * Achieve sales targets and related KPI's and meet goals for the store. * Recruit, train and develop team members, ensuring individuals have a clear understanding of Gant's goals and objectives. * Lead and motivate the team each day * Ensure constant team development through our learning platform, Gant Academy. * Ensure the store's visual presentations and merchandising meets company standards. * Ensure everyone on the team is up-to-date with brand guidelines initiatives, the product assortment and features, and sustainability targets. * Drive store operations, such as the store environment and staff administration, and make sure retail policies and procedures are in line with company standards. * You will report to the Head of Retail. Profile • Genuine interest in people - both as customers and as colleagues. * Driven by sales and performance (2-3 years working with KPIs). * At least 3 years in management roles in retail apparel industry with experience of; Coaching and developing teams; Planning and time management to drive daily operations; Sales and customer service; Recruitment and selection processes; 1-2 years in Outlet / Full price stores. * Positive attitude and an ability to enjoy a fast-paced environment. * Passion for fashion and lifestyle concepts. * Strong communication skills, fluent in English and preferably more languages. * Good Microsoft Office package skills. * Positive attitude and an ability to enjoy a fast-paced environment. * Passion for fashion and lifestyle concepts. * Strong communication skills, fluent in English and preferably more languages. * Good Microsoft Office package skills. Right to work in the UK In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without GANT sponsorship. Store Manager Benefits • Clothing Allowance * 50% discount including sale items, 25% in outlets * Pension * Life insurance (Death in Service) * Childcare vouchers * Holidays 25 days plus Bank Holidays (Pro-rated for Part timers) * Extra Day off for your Birthday * 2 paid days off to do voluntary work * Enhanced Maternity Pay * Enhanced Paternity Pay * Bonus scheme * My Gant Rewards Programme, which gives you fantastic savings with cashback and discounts with hundreds of retailers and services * Individual awards for customer service praise or job well done * In store promotion prizes * Annual pay review * Company paid sick pay * Employee Assistance Programme * Further Education Programme * Continuous Learning and Development * Refer a Friend Scheme To Apply If you feel you are a suitable candidate and would like to work for GANT, please proceed through the following link to be redirected to our website to complete your application.

Location: London / Watford (Hybrid) Contract: 12-Month FTC The Opportunity An exciting opportunity has arisen to join a globally recognised designer brand at the forefront of creative excellence. This role sits at the heart of the EMEA function, acting as a key link between creative, operations, and regional teams, ensuring brand vision is executed seamlessly across all direct-to-consumer channels. Working closely with senior creative leadership, this position is instrumental in shaping how the brand comes to life across markets — combining strategy, communication, and flawless execution. The Role This is a highly visible, fast-paced position where organisation meets creativity. The successful candidate will act as the central coordination point across EMEA, driving consistency, clarity, and elevated brand delivery. Key responsibilities include: Owning and curating the EMEA DTC creative installation calendar, ensuring alignment across multiple markets and channels Leading creative operational communications, delivering clear, engaging messaging to regional teams and business leaders Producing weekly updates, presentations, and briefing documents to support key initiatives and campaigns Creating and maintaining high-quality imagery decks to represent the EMEA region to global stakeholders, including head office in New York Representing the creative function in weekly trade meetings, translating business performance into clear, actionable insights for senior leadership Supporting seasonal installations and prototypes, working closely with visual merchandising and BI teams across markets Coordinating creative logistics, including sourcing, props, shipments, and warehouse collaboration for launches Developing training materials and retail standards guides, ensuring consistency and excellence across store environments Acting as a super user for internal communication platforms, driving engagement and clarity across creative messaging About You This opportunity is suited to someone who thrives in a creative, high-performance environment and brings both structure and flair to their work. The ideal candidate will have: A background in creative operations, communications, or administration within a design-led or premium brand environment Exceptional communication skills, with the ability to influence and engage stakeholders at all levels Strong organisational skills with the ability to manage multiple projects simultaneously A natural eye for detail, design, and brand presentation Confidence working cross-functionally and managing stakeholders across regions Experience producing presentations, decks, and internal communications to a high standard Proficiency in Microsoft Office (particularly PowerPoint & Excel) and ideally exposure to Adobe Creative Suite A proactive, solutions-focused approach with strong interpersonal skills Why Apply? Join a globally recognised designer brand with a strong creative identity Work closely with senior creative leaders and international teams Be part of delivering high-impact, visually driven projects across EMEA A unique blend of creativity, strategy, and operations Hybrid working with a collaborative and dynamic culture

Location: London / Watford (Hybrid) Contract: 12-Month FTC The Opportunity An exciting opportunity has arisen to join a globally recognised designer brand at the forefront of creative excellence. This role sits at the heart of the EMEA function, acting as a key link between creative, operations, and regional teams, ensuring brand vision is executed seamlessly across all direct-to-consumer channels. Working closely with senior creative leadership, this position is instrumental in shaping how the brand comes to life across markets — combining strategy, communication, and flawless execution. The Role This is a highly visible, fast-paced position where organisation meets creativity. The successful candidate will act as the central coordination point across EMEA, driving consistency, clarity, and elevated brand delivery. Key responsibilities include: Owning and curating the EMEA DTC creative installation calendar, ensuring alignment across multiple markets and channels Leading creative operational communications, delivering clear, engaging messaging to regional teams and business leaders Producing weekly updates, presentations, and briefing documents to support key initiatives and campaigns Creating and maintaining high-quality imagery decks to represent the EMEA region to global stakeholders, including head office in New York Representing the creative function in weekly trade meetings, translating business performance into clear, actionable insights for senior leadership Supporting seasonal installations and prototypes, working closely with visual merchandising and BI teams across markets Coordinating creative logistics, including sourcing, props, shipments, and warehouse collaboration for launches Developing training materials and retail standards guides, ensuring consistency and excellence across store environments Acting as a super user for internal communication platforms, driving engagement and clarity across creative messaging About You This opportunity is suited to someone who thrives in a creative, high-performance environment and brings both structure and flair to their work. The ideal candidate will have: A background in creative operations, communications, or administration within a design-led or premium brand environment Exceptional communication skills, with the ability to influence and engage stakeholders at all levels Strong organisational skills with the ability to manage multiple projects simultaneously A natural eye for detail, design, and brand presentation Confidence working cross-functionally and managing stakeholders across regions Experience producing presentations, decks, and internal communications to a high standard Proficiency in Microsoft Office (particularly PowerPoint & Excel) and ideally exposure to Adobe Creative Suite A proactive, solutions-focused approach with strong interpersonal skills Why Apply? Join a globally recognised designer brand with a strong creative identity Work closely with senior creative leaders and international teams Be part of delivering high-impact, visually driven projects across EMEA A unique blend of creativity, strategy, and operations Hybrid working with a collaborative and dynamic culture

Store Manager | Selfridges Concession | Central London | Salary: £40,000 + Benefits We are recruiting for a Store Manager to lead a high-performing Selfridges concession for a well-established, founder-led premium retail brand. Based in the heart of Central London, this is an opportunity to manage one of the brand's most premium locations within one of the UK's most iconic luxury retail destinations. This concession showcases the brand's most elevated product offering and attracts a highly discerning customer base. It is a unique opportunity to take ownership of a premium retail environment within a brand that blends heritage, quality, and a customer-first approach. The Opportunity As Store Manager, you will lead from the front in a hands-on, shop floor-driven role. With approximately 95% of your time spent on the floor, you will be responsible for driving sales, leading your team, and ensuring an exceptional customer experience at all times. This role requires strong commercial awareness, exceptional attention to detail, and a genuine passion for luxury retail and client experience. You will have the autonomy to run your concession, with trust placed in your leadership style and decision-making. Key Responsibilities * Lead, motivate, and develop a diverse team * Drive store performance, delivering against KPIs including UPT and ATV * Maintain exceptional visual merchandising standards in line with a premium retail environment * Deliver a seamless, elevated, and highly personalised customer journey * Oversee rotas, staffing, and day-to-day concession operations with a high level of autonomy * Build a positive, collaborative culture centred around professionalism, consistency, and service excellence * Ensure the concession reflects the highest standards of presentation and brand representation at all times About You * An experienced retail manager from a premium or luxury retail background * Naturally warm, engaging, and people-focused * Commercially driven, detail-oriented, and highly organised * Passionate about product, styling, retail, and visual merchandising * Experienced in delivering exceptional service within a luxury or premium environment * A strong leader who develops their team through trust, coaching, and accountability rather than micromanagement The Environment * Founder-led business with a clear vision and strong values * "Best idea wins" culture, ideas are encouraged from all levels * High trust, low micromanagement approach to leadership * Shop floor-led operation with a strong focus on customer experience and sales excellence * Diverse, supportive team with a positive and professional culture * Located within Selfridges, with excellent transport links across Central London If you are a hands-on leader who thrives in a premium retail environment and takes pride in delivering exceptional standards and customer experiences, we would love to hear from you. Store Manager | Selfridges Concession | Central London | Salary: £40,000 + Benefits BH36146

Position: Retail Duty Manager Salary: GBP 32K - 34K Location: London Hours: Full time, with occasional out-of-hours requirement PURPOSE OF THE ROLE Retail Duty Managers are the operational managers for the Retail Shop and online Shop. As a Retail Duty Manager you will have the responsibility to ensure the Retail Experience team provide exceptional standards of customer experience. KEY DUTIES Retail Experience • Manage and motivate the REA team to ensure a focus on customer service and selling to achieve targets • Lead by example, ensuring the Values of the company are embedded and upheld within REA team • Stay up to date about product lines and ensure REA team members undertake product training. • Stay up to date with and ensure REA team promotes all the shop facilities, exhibitions and events • Lead in driving sales and providing feedback to REA team to improve productivity, customer service • Maintain a Japanese aesthetic and refined shopping environment, ensuring excellent execution and maintenance of retail displays across The Shop and assist with setting up visual displays in Shop, booths and windows. Shop and Online Shop Operations • Carry out daily operational checklists to ensure efficient and safely operation of retail environment and team • Ensure products are replenished and well-presented across retail spaces • Plan and provide a daily schedule to ensure appropriate staffing levels throughout the day. • Provide the REA team with a morning briefing and handover briefing at the beginning and end of both shifts • Handle on-site and online customer inquiries, complaints, refunds, and exchanges. • Support the operational implementation of any Shop promotions or experiences on the Shop floor. • Liaise with the cleaning and maintenance teams to ensure all retail areas are pristinely presented at all times Team Management • Provide daily supervision of REA team to ensure operational requirements are met • Train the REA team on the operational functionality of retail systems • Train the REA team on retail operational processes ensuring these processes are followed at all times • Line manage members of the REA team including 1 to 1s, reviews, disciplinaries and holiday requests QUALIFICATIONS & EXPERIENCE Essential • Over 3 years’ experience in retail management (in high-end retail) including team management experience • Bachelor’s degree or equivalent • Experience of working in a managerial or duty manager role in a high-end retail sales focused brand setting • Experience in and ability to lead and motivate a FOH team • Excellent interpersonal skills and lead by example to ensure a welcoming customer experience • Know how to resolve incidents and resolve customer complaints to a satisfactory outcome • A sensitivity to and understanding of Japan and Japanese cultures • Proficiency in using EPOS and other retail related systems • Good level of proficiency of all MS Office suite systems • Exceptional attention to detail and focus • Effective collaborator, able to work with colleagues across the organisation • Ability to create a climate where professional learning and personal growth are actively encouraged and valued • Excellent written and spoken English, proficient to high business language standard • Exceptional standard of customer service through well-established and effective communication skills • Ability to multi-task and prioritize work, whilst paying attention to detail • Strong organizational, planning, and problem-solving skills and excellent time management skills. Desirable • Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial • Experience of visual merchandising advantageous • Other language skills, including Japanese, would be advantageous BENEFITS - Generous holiday allowance – up to 36 days per year inclusive of public and bank holidays - Group life insurance scheme - Remote GP service including access to physiotherapy, mental health support and wellbeing advice - Cycle to work scheme - Employee discount for Shop *Candidate must have right to work in UK as the company does not provide the visa sponsorship. We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding

Credit Administrator - Join a Leading Retail & Wholesale Finance Team.A well-established and highly reputable footwear brand is seeking a Credit Administrator to join its growing finance team.Known for quality products, strong customer relationships, and a collaborative culture, this organisation of

In this role, you combine relationship management, merchandising and training with a strong commercial mindset. You ensure products are presented in line with agreed merchandising standards, keep point of sale materials up to date and make sure product visibility in store is strong. Experience in me

AR/Credit Supervisor Temp to Perm - Media Industry (Experience Essential).My client is a global advertising agency looking to bring in a Senior AR/Credit Supervisor to join their growing finance team.This is a newly created role, so media experience is essential.As a supervisor, you will be responsi

Legal Billing Supervisor Position.Billing Supervisor - Legal Sector.A leading law firm is seeking a driven and knowledgeable Billing Supervisor to join their finance function.This is an ideal opportunity for an experienced Biller or Senior Billing Specialist who is ready to take the next step in the