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Digital Merchandising Operations ManagerLondon (Hybrid, 2 days in office) Up to £60,000 This is a brand-new opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make a meaningful difference from day one. The Company They are a well-established retail brand with a growing focus on digital excellence. With increasing investment in ecommerce, data, and customer experience, they are building out their digital operations capability to better link online demand with merchandising, planning, and inventory functions. You will join a collaborative environment that values insight, proactivity, and continuous improvement. The Role You will sit within the digital visual merchandising organisation and act as the dedicated digital counterpart to Buying, Planning, Inventory, Site Operations, and Commercial teams. Your responsibilities will include: * Providing insight across customer behaviour, onsite performance, availability metrics, and digital trading trends to influence pre-season planning and in-season decisions. * Be the link between merchandising and digital metrics, using product views, conversions etc as part of your KPIs and decision making. • Consolidating product, availability, and demand insight to shape assortment strategy and highlight opportunity areas., • Flagging risks early, such as light stock positions or delivery timings that may impact digital performance., • Using availability and performance data to support removal decisions, size depth alignment, and commercial optimisation., • Acting as a key partner in trading forums, planning meetings, and digital alignment sessions., • Managing weekly and monthly reporting to surface trends across product performance, zero sellers, customer navigation, and demand signals. Your Skills and Experience * Strong stakeholder management experience, particularly with buying, planning, or inventory teams. * Commercial experience in ecommerce or retail, with exposure to digital performance metrics such as conversion, product views, and availability. * Confident working with data, using Excel and reporting tools to translate insight into clear, actionable recommendations. * Comfortable working cross-functionally and presenting insight to senior partners. * Highly organised, detail-focused, and able to operate proactively in a fast-paced environment. * A collaborative, communicative personality suited to influencing decisions and championing the digital customer. What They Offer * Salary up to £60,000 plus benefits. * Hybrid working with two days per week in their central London office. * The chance to shape a newly created function with strong senior sponsorship. * Clear visibility and impact across commercial, digital, and merchandising teams. * Opportunities for progression as the digital operations capability continues to grow. How to Apply If this sounds like the right next step for you, please apply with your CV for immediate consideration.

You’ll be expected to run our eBay shop, improve performance, support other fundraising events, and help drive general fundraising activities. If you like variety and want to make a real impact, this role offers genuine scope to grow. Key Responsibilities 1. eCommerce & Online Sales • Own and manage the day-to-day running of our eBay shop, including listings, sales, returns, customer messaging, and performance tracking, • Create, optimise, and maintain high-quality listings across eBay and other online sales channels, • Produce clear, accurate product descriptions and strong visual content, • Maintain an organised library of listing content and assets, • Work with the team internally to ensure accurate pricing based on product specifications, • Continuously improve listings, pricing, and conversion rates to drive revenue growth, • Monitor performance, identify trends, introduce new online sales platforms to implement improvements to support growth 2. Events, Pop-Ups & Fundraising Support • Support planning and delivery of pop-up shops and fundraising events, • Assist with setup, merchandising, and customer engagement, • Help maximise sales and donations during events, • Contribute to fundraising campaigns and applications 3. Revenue Growth & Partnerships (Reframed) • Promote and generate sales for framing services through Reframed, • Identify cross-selling opportunities with customers and donors, • Support growth of income across both the charity and its commercial activities 4. Customer Experience & Operations • Provide timely, professional responses to customer enquiries, • Resolve issues relating to orders, returns, and products, • Maintain strong customer satisfaction and feedback ratings, • Ensure compliance with marketplace policies and charity standards 5. Performance & Continuous Improvement • Track sales and fundraising performance against targets, • Identify opportunities to improve efficiency, revenue, and processes, • Proactively suggest and implement new ideas to grow income Essential Skills & Experience • Commercially aware with proven experience managing eBay or similar eCommerce platforms, • Ability to independently run and improve online sales channels, • Strong understanding of listings, pricing, and conversion optimisation, • Excellent written communication skills (for listings and customer interaction), • Self motivated and organised, • Positive team player, adaptable and hands on approach, • Motivated by social impact, sustainability, and community work Desirable • Experience in a charity, fundraising, or social enterprise environment, • Knowledge of refurbished technology or resale markets

Store Manager – Watch & Jewellery Retail 📍 The O2, London / SE10 0DX Henry Richards London is a growing watch and jewellery retailer based in London, specialising in international watch brands and premium customer service. We are currently looking for an experienced and motivated Store Manager to lead our store at The O2. This is an excellent opportunity for someone passionate about retail, sales, leadership, and luxury products to join a growing business with exciting future opportunities. Key Responsibilities • Managing the day-to-day operations of the store, • Leading and motivating the sales team, • Driving sales performance and achieving KPI targets, • Delivering exceptional customer service, • Managing stock control and store operations, • Ensuring high visual merchandising standards, • Creating a premium shopping experience for customersRequirements, • Previous experience as a Store Manager, Assistant Manager, or Sales Manager in retail, • Strong leadership and communication skills, • Sales-driven, organised, and proactive, • Ability to work in a fast-paced environment, • Experience in watches, jewellery, fashion, or luxury retail is preferred What We Offer • Competitive salary + Sales Commission, • Career progression opportunities, • Friendly and professional working environment 📧 • #StoreManager #RetailJobs #LuxuryRetail #WatchIndustry #JewelleryJobs #LondonJobs #TheO2 #Hiring#Sales#Job#Vacancies

We are looking for a commercially driven and creatively minded Ecommerce Manager to lead the online retail strategy for a well known luxury RTW brand. This is an exciting opportunity for an experienced luxury fashion ecommerce professional to shape the digital customer journey, drive online growth, and deliver an exceptional brand experience aligned with the brand's iconic global vision. Working at the intersection of luxury fashion, digital innovation, and customer experience, you will take ownership of ecommerce trading, performance optimisation, digital marketing collaboration, and online merchandising. What You’ll Be Doing Ecommerce Strategy & Growth • Define and execute the ecommerce growth strategy across womenswear and menswear., • Own the online trading calendar including seasonal launches, product drops, and promotional activity., • Identify opportunities for growth across new markets, channels, and partnerships. Website Trading & Optimisation • Oversee the day-to-day management of the ecommerce site., • Ensure flawless execution of product launches, content updates, imagery, and merchandising., • Optimise the customer journey through UX improvements, onsite personalisation, and A/B testing. Digital Marketing & CRM • Partner with internal teams and external agencies to deliver performance marketing campaigns., • Support CRM initiatives to drive customer acquisition, retention, and lifetime value., • Collaborate on content and storytelling that reflects the luxury positioning of the brand. Analytics & Reporting • Monitor and analyse ecommerce KPIs including traffic, conversion, AOV, and acquisition costs., • Produce regular performance reports with actionable insights and recommendations., • Use customer and trading data to inform commercial decisions and long-term strategy. Brand Experience & Visual Merchandising • Maintain a premium visual and editorial standard across all ecommerce touchpoints., • Work closely with creative and merchandising teams to ensure exceptional product presentation., • Ensure consistency between online and offline brand experiences. Leadership & Collaboration • Lead and develop a small ecommerce team and agency partners., • Collaborate cross-functionally with marketing, merchandising, retail, and operations., • Influence stakeholders through commercially focused, data-led insights. What We’re Looking For • 5+ years’ ecommerce management experience within luxury or premium fashion., • Proven track record of driving online sales growth., • Strong understanding of ecommerce platforms and analytics tools including Shopify Plus, GA4, and CMS platforms., • Excellent commercial awareness with a strong understanding of luxury brand positioning., • Strong analytical and reporting skills., • Experience managing cross-functional projects and multiple stakeholders., • A creative eye for digital merchandising and luxury storytelling., • Excellent communication and leadership skills. This is a hybrid role based in their Central London office, with the opportunity to work 1 day per week remotely upon completion of probation period.

Your Role: Brand Ambassadorship: Enthusiastically represent the essence of Luxury at our concession in Harrods, embedding passion and pride for the brand among customers and the store team. Embrace and convey the brand's DNA, setting a stellar example in adherence to our appearance guidelines and dress codes. Visual Merchandising & Client Management: Ensure the store's presentation aligns with the boutiques visual merchandising standards to fortify the brand image. Elevate in-store customer service to deliver an unparalleled client journey. What to Expect: • Welcome and comfortably acquaint all visitors, fostering loyalty and building lasting relationships., • Educate clients on our products and introduce complementary items to enhance their experience., • Execute sales processes with confidence and professionalism, achieving sales targets., • Collect client CRM details to expand your client book, contributing to our community., • Remain informed on fashion trends and Moynat's product lines through ongoing research., • Adhere to all company policies and procedures, including stock control and management. What we would like to see: • A passionate individual with a deep understanding of and affinity for the Moynat brand and luxury fashion., • A role model in customer service and brand representation., • Keen on developing product knowledge and staying updated with fashion trends., • Proactive in building and maintaining client relationships to drive sales., • Diligent in following company policies and contributing to stock management effort., • Fluency in Mandarin

The Company The Outform Group is an award‑winning global innovation agency. We partner with some of the world’s most recognisable brands and retailers to transform customer experience through insight, technology, and creativity. Our ambition is to be revered as the agency shaping the Future of Retail, and in EMEA we continue to grow with pace and purpose. The Opportunity We are seeking a highly organised and proactive Fulfilment & Portal Coordinator to join our team. This role is essential to ensuring the smooth operation of our spare parts fulfilment ecosystem, supporting retail display programmes across EMEA. You will be the guardian of our fulfilment portal, ensuring accuracy, efficiency, and exceptional service for our clients and retail partners. The Role This role is responsible for monitoring, maintaining, and optimising Outform’s spare parts and fulfilment portal. You will manage stock levels, process maintenance tickets, coordinate replacement parts, and ensure timely fulfilment to stores or installation engineers. A detail‑driven coordinator with strong communication skills, you will act as the operational backbone of our after‑sales support function. Job Title: Fulfilment & Portal Coordinator- Beauty Reporting to: Beauty Services PM Location: London or Fleet, UK Hours of Work: 9am – 5.30pm, 37.5 hours per week Key Responsibilities Portal & Stock Management Portal oversight — Monitor and maintain the spare parts fulfilment portal, ensuring all data is accurate, up to date, and aligned with live retail display programmes. Stock level management — Track inventory levels across all spare parts, identifying replenishment needs and coordinating with internal teams to maintain optimal stock. Data accuracy — Ensure product codes, descriptions, imagery, and technical information are correctly maintained within the portal. Reporting — Generate regular reports on stock usage, ticket volumes, fulfilment timelines, and recurring issues. Maintenance Ticket Handling Ticket triage — Receive and assess maintenance tickets submitted by clients or retailers, identifying the issue and determining the appropriate response. Replacement coordination — Arrange dispatch of spare parts either directly to stores or via an installation engineer, depending on the complexity of the issue. Issue resolution — Liaise with internal teams (production, engineering, logistics) to resolve technical or fulfilment‑related queries. Client communication — Provide clear updates to clients and retailers on ticket status, expected delivery times, and next steps. Operational Coordination Process optimisation — Continuously review fulfilment workflows to improve speed, accuracy, and customer experience. Cross‑functional collaboration — Work closely with logistics, warehouse, engineering, and client services teams to ensure seamless fulfilment operations. Quality assurance — Ensure all dispatched parts meet Outform’s quality standards and are packaged appropriately for safe delivery. Engineer scheduling — Coordinate with installation partners when on‑site support is required. Client & Retailer Support Relationship management — Build strong working relationships with clients and retail partners, ensuring a high‑quality after‑sales experience. Guideline adherence — Ensure all fulfilment activity aligns with retailer requirements, store processes, and visual merchandising standards. Service excellence — Act as a trusted point of contact for all spare‑parts‑related queries, ensuring timely and professional communication. Key Skills and Experience Proven experience in retail operations, after‑sales support, logistics coordination, or fulfilment management. Strong understanding of inventory systems, ticketing platforms, or portal‑based workflows. Excellent communication and stakeholder‑management skills. High level of accuracy, organisation, and attention to detail. Ability to multitask and prioritise in a fast‑paced environment. Proficient in Microsoft Office Suite and comfortable learning new digital tools. Analytical mindset with strong problem‑solving abilities. Proactive, self‑motivated, and committed to delivering exceptional service. Package Salary: Competitive, depending on background and experience Benefits: 5% company pension contribution Private healthcare and Medicash plan Death in Service (DIS) insurance 27 days holiday EMEA Bonus

Position: Retail Manager — UK Market Location: London, United Kingdom Brands: Anker / eufy / Soundcore Job Overview We are looking for a strategic and hands-on Retail Manager to lead the expansion and operations of our retail business across the UK. As a founding member of our retail organization, you will drive market entry, oversee store launches, and build the operational frameworks necessary for sustainable growth. Key Responsibilities： • Strategic Expansion: Lead end-to-end store development including site selection, commercial lease negotiation, and construction management for new locations across the UK., • Operational Excellence: Oversee daily retail operations, visual merchandising standards, and in-store promotional strategies to ensure a premium customer experience and sales target achievement., • Team Leadership: Recruit, build, and mentor a high-performing retail team from the ground up; establish training programs and performance management frameworks., • Pipeline Development: Conduct market research and feasibility analysis to identify growth opportunities and execute the rollout of 2–3+ stores., • Performance Management: Monitor P&L, track key retail metrics, and provide regular reporting and actionable insights to optimize profitability and operational efficiency., • Cross-Functional Alignment: Collaborate with regional and HQ stakeholders to ensure local execution aligns with global brand strategy and product positioning. Requirements： • 5–15 years of progressive retail management experience, with a proven track record in multi-site leadership and new store rollouts., • Deep understanding of the UK retail landscape, including commercial leasing terms, landlord relationships, and consumer behavior dynamics., • Strong capability in independent decision-making and team building, with the ability to establish operational standards without heavy oversight., • Exceptional communication and stakeholder management skills, with the ability to lead complex projects and drive consensus across functions., • Prior experience in consumer electronics, tech retail, or premium lifestyle brands is highly preferred., • Fluent in English (written and spoken) with a strong focus on results and operational detail. What We Offer • Competitive compensation package with performance-based incentives and mobility benefits., • Opportunity to shape the retail strategy for a global technology brand in a high-growth market., • Dynamic environment with clear career progression pathways as the business scales., • Collaborative, entrepreneurial culture with direct impact on business outcomes. Interested? Apply now to lead our next chapter of growth in the UK!

Position: Concession Supervisor Location: London, Harvey Nichols Start date: immediately FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance. Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect. Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide. Role Overview: Reporting to the General Manager, the Concession Supervisor will be directly responsible for the overall management and success of all store employees of their FRAME store location. Responsibilities: Sales & Business Development • Lead the sales team and oversee overall store performance., • Identify key opportunities to optimize sales growth and operational efficiency., • Facilitate communication between the store team and head office partners to ensure alignment with sales objectives., • Support the sales process by ensuring the highest level of luxury service and manage critical situations with exemplary professionalism., • Develop strong relationships with VIP clients by managing specific initiatives that reflect brand image., • Builds customer loyalty through store experience. Customer Experience: • Ensure all clients receive exceptional, personalized shopping experience., • Act as a brand ambassador by promoting FRAME’s values and vision to clients., • Develop strong relationships with VIP clients to build customer loyalty and retention. Team Management: • Conduct regular performance reviews and provide constructive feedback., • Foster a collaborative and positive work environment, ensuring team alignment with FRAME’s brand and goals., • Work closely to enhance the client experience through storytelling and excellence in the sales ceremony., • Provide effective guidance, coaching, and feedback to all team members to foster their professional development and a productive work environment., • Lead team meetings to share store performance updates and highlight key priorities., • Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers., • Demonstrates product knowledge and passes on this knowledge to the sales staff., • Ensure all employees always provide excellent customer service and experience., • Assists with the development of all Retail Associates, motivating them to meet store goals., • Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance., • Partners with the Retail Office to lead onboarding, training and development of all staff., • Educates and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies., • Helps to generate the store schedule to always ensure adequate floor coverage and approves all hours for payroll processing. Sales Performance & KPI Management: • Monitor and analyze key retail KPIs including conversion rate, average transaction value (ATV), units per transaction (UPT), and sales targets., • Implement action plans to drive sales growth and improve team performance., • Provide regular sales performance analysis and reporting to regional management and headquarters., • Motivate the team to consistently achieve and exceed sales objectives. Visual Merchandising & Brand Image: • Ensure the boutique presentation and visual merchandising are aligned with brand guidelines., • Coordinate with the Visual Merchandising team to implement seasonal product launches and window displays., • Maintain impeccable store standards to reflect the brand’s luxury positioning. Skills & Qualifications: • 5+ retail managerial sales experience in a high-end environment., • Previous retail experience in the South of France is a plus., • A passion for fashion and knowledge of current trends., • Attention to detail., • Strong interpersonal and communication skills., • Ability to multitask and thrive in a fast-paced environment., • Flexibility to work weekends, holidays, and varying shifts., • Experience with POS systems or retail software is an advantage., • Familiarity with retail KPIs and sales performance metrics., • Ability to drive sales and grow business., • Experience motivating, leading and developing a team., • Passionate about customer service and selling., • Solution oriented with a strong business acumen and corporate exposure., • Working proficiency in English and Dutch is required., • Additional language skills are appreciated., • A positive, outgoing, high-energy personality., • Proficiency in all the Microsoft programs (Excel, PowerPoint, Word…), • Work authorization for the EU. What we Offer: • The opportunity to join a fast-growing fashion house., • Uniform Allowance, • Commissions on Sales, • Employee discounts including partner brands, • The chance to work alongside an international, dynamic, and motivated team. Join the Frame team and help us deliver an unforgettable shopping experience that celebrates timeless style and modern living.

We’re opening our newest MAAP LaB in London and we’re looking for an Assistant Store Manager to help bring it to life. This isn’t just retail. It’s a space where cycling, culture and community intersect. Rides, coffee, conversation - all anchored by a premium product experience. As #2 in store, you’ll partner closely with the Store Manager to lead the team, drive performance and deliver the MAAP experience on the floor. What you’ll do • Support the Store Manager in the day-to-day running of the LaB, • Lead from the floor, driving service standards, sales performance and team engagement, • Act as the key escalation point during trading hours when required, • Coach and develop team members through in-the-moment feedback and support, • Execute visual merchandising standards with precision and consistency, • Support roster execution, inventory management and operational processes, • Step into Store Manager responsibilities as required, • Play an active role in delivering community rides, events and activations What you bring • Solid retail experience with exposure to team leadership or keyholder responsibilities, • Strong execution focus - you deliver consistently and at pace, • Confident communicator with the ability to coach and influence others, • High attention to detail across product, VM and customer experience, • Commercial awareness and understanding of retail KPIs, • Hands-on, proactive and solutions-oriented, • Connected to cycling, fashion or cultural communities What’s on offer • Product allowance, • Staff discounts, • Competitive salary

A luxury wellness brand is looking for a Counter Manager to be a brand ambassador in a leading luxury department store in London. This role offers commission on sales. The role You’ll be the brand ambassador responsible for managing the counter, driving sales, and delivering exceptional customer service. This role requires a dynamic and proactive individual with a passion for luxury wellness and beauty tech products and strong sales acumen. Key Responsibilities: Sales and Customer Service: • Drive sales through effective customer engagement and expert product knowledge., • Achieve and exceed sales targets, implementing strategies to boost performance., • Provide personalised consultations, educating customers on the benefits of the products., • Ensure the counter is impeccably presented and stocked at all times., • Manage inventory levels, stock replenishment, and visual merchandising in line with brand guidelines., • Act as the face of the brand, upholding the brand’s prestige and values., • Build and maintain strong relationships with store staff and customers., • Coordinate with marketing and PR teams for in-store events and promotions. Sound like you? You are required to have proven experience in retail management, preferably in the luxury beauty or wellness sector. Excellent sales and customer service skills, with a proven track record of meeting sales targets. Outstanding communication and interpersonal skills. Passion for health and wellness, with a genuine interest in the science behind the products. Ability to work in a fast-paced, high-pressure environment.

Field Sales Representative - FMCG - South London - 12-Month FTC Established over 20 years ago, our client is an international market leader in the FMCG space, currently working with the likes of Tesco & Nisa. As well as environmental sustainability, they pride themselves on their employee well-being, shown through their top of the range office facilities and market-leading benefits package, labelling them as a Global Top Employer for over 10 years. Following consecutive year-on-year growth, they are now focusing on harnessing relationships with existing accounts. This new role is key for maintaining and expanding existing client accounts, selling in products as well as educating clients on their growing product ranges, providing visual merchandising support and driving revenue overall. Our client is looking for a hands-on, dedicated and hard-working individual; they offer a wide range of progression opportunities, not only through sales & leadership, but also expanding into wider departments across the business. This is a field-based role covering South London & will also be a 12-month fixed term contract. Responsibilities • Field based account management with opportunity for additional sales & growth of the accounts, • Meet KPIs including site visits, availability and distribution of products, • Build & maintain existing relationships with leaders across retail accounts, • Ensuring leaders & wider teams across the accounts are knowledgeable about the product, its placement and the importance of availability, aiming to maximise account performance, • Be proactive in predicting and handling objections, • Collect pricing and distribution information, reporting to varied internal teams, • Identify and prospect commercial opportunities when needed The Successful Candidate • 12+ months experience in a field sales position, • Experience in the FMCG space would be a plus, • A valid UK driving license with no more than 6 points is essential, • Based in South London or surround areas Field Sales Representative Package • Basic salary: £38,000, • OTE: circa +£10,000-12,000, • Home set up including phone and laptop, • Sales allowance, • Shares options, • Company car, • Pension options, • Healthcare options, • 26 days annual leave plus bank holidays

Assistant Store Manager - Fashion Retail (London, UK) Urban Revivo, a fashion brand under the FMG Group, is seeking a commercially minded Assistant Store Manager to support our Covent Garden store in London. In this role, you will work closely with the Store Manager to drive sales performance, maintain operational excellence, and deliver a strong customer experience. We are looking for a proactive leader with solid commercial awareness and strong product understanding and someone who can identify best sellers, respond quickly to slow-moving stock, and adjust merchandising strategies to maximise sell-through and profitability. You will support the leadership and development of the team, contribute to achieving sales targets, and ensure brand standards are consistently upheld. This is an excellent opportunity for a results-driven retail professional to grow with URBAN REVIVO in a key London location. Key Responsibilities: • Sales & KPI Achievement - Support the Store Manager in driving store performance by monitoring key KPIs, analysing sales trends, and implementing clear action plans to maximise sales and profitability., • Team Leadership & Development - Lead and motivate the team to deliver high service standards and strong sales results. Provide regular coaching and feedback to build a confident, performance-driven culture., • Operational Excellence - Ensure smooth day-to-day operations, including opening and closing procedures, cash handling, health and safety compliance, and loss prevention., • Stock & Merchandising - Monitor product performance and support effective stock control. Maintain high visual merchandising standards and adjust product placement in line with commercial priorities and trading trends., • Customer Experience - Lead by example on the shop floor, champion a customer-first approach, and handle customer queries professionally and efficiently. What We’re Looking For: • Passion for fashion retail and an understanding of current industry trends, • Minimum 3 year of experience in fashion retail management, • Strong knowledge of stock management, visual merchandising, and team leadership, • Ability to analyse sales data and implement commercial strategies, • A proactive and organised approach with excellent problem-solving skills Why Join URBAN REVIVO? • Exciting career growth opportunities in a leading fashion retailer, • Competitive salary with performance-based bonuses and commission, • Generous staff discount on the latest collections, • Extra allowances and incentives If you're passionate about fashion and ready to take the next step in your retail career, apply now and be part of URBAN REVIVO’s journey in the UK market!

About us Dune London, is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through additional stores, expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating its 30th anniversary the group has over the years built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role We’re looking for a proactive and commercially minded individual to support the Buyer in sourcing and developing a well-balanced product range. You’ll play a key role in meeting planning deadlines through effective supply chain coordination and strategic supplier management. About you What we need from you: Source and develop product • Contribute to development of department with Buyer ensuring all systems are maintained and updated., • Understand and collate all available market data to identify trends and assesses competition to ensure delivery of optimum product offer., • Assist in sourcing and development product for overseas market and understanding nature of product selling. Planning • Developing and controlling the department’s critical path for each season’s buying activity ensuring all deadlines are met., • Assist Buyer in preparation and, where appropriate, presentation of range reviews and selection meetings., • Manage the compilation and update of in-house order database and visual catalogues., • Manage sample process in line with critical dates., • Liaising with suppliers to meet their deadlines & critical dates. Maximising Sales and Profit • Understand current business performance in team meetings and make recommendations for action to recover any short fall, maximize opportunities and limit risk. Managing Supply Chain • Overseeing shipping process to ensure maximum efficiency of deliveries within season., • Control and manage forecasted intake of stock within season., • Ensure relevant and appropriate shipping methods are applied in accordance with agreed costing plan. • Supervise Buyer’s Assistant to ensure at correct time, specs and orders are generated to meet agreed dates., • Working with suppliers to ensure delays are minimized and action taken accordingly., • Working with suppliers to monitor performance to meet agreed measures., • Build professional business relationships with suppliers at appropriate contact level. Sales Reporting • Collating weekly sales packs in time to agreed deadlines., • Preparation of end of season sales analysis to include SWOT and best-sellers reports. Communication • Support effective communication at all levels both internally and externally., • Participate and lead regular team meetings to agree team priorities and any changes to plans., • Respond promptly and efficiently to product queries from other head office departments., • Liaise with UK merchandising team to ensure agreed delivery dates are met and orders completed., • Working with franchise partners to ensure communication is well maintained. Reporting back to the team relevant information and following up accordingly. Teamwork • Support buyer to build an effective and motivational team environment., • Supervise buyer’s assistant workload to ensure deadlines are met., • Deputise for buyer as required., • Support induction and training of new team members as required., • Participate in training and development. ESSENTIAL • Currently at Assistant Buyer level, • Exceptional communication skills, • Budget control, • Report writing, • Passion for Dune London., • Ability to work individually and as part of a team About the perks • Blended working – spreading your time across our office and remote working, • New sustainable office in bustling West London (near Westfield), • Friendly and open culture with flat structures allowing plenty of opportunity for development., • Company growth and opportunity; Dune is opening new stores and channels and evolving all the time, • Open-minded company, welcoming thoughts and ideas to be shared, • Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK., • 60% employee discount on Dune products – what’s not to love!, • 25 days holiday (plus the bank holidays), • Cycle2work and season ticket loans, • Company pension scheme, • Life assurance for all team members, • We look after our people, • 3.00 p.m. finish every pay day Friday!, • Team socials and drinks – we like to have fun!, • Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance., • Our own Wellbeing Allies – there to talk when you need them. What happens next? We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk. A few things that might help: • Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can, • Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role

ROLE DESCRIPTION: Account Project Manager (APM)- Beauty The Company The Outform Group is an award-winning global innovation agency. We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. Our dream is to be revered as the agency shaping the Future of Retail, and in EMEA and we have ambitious plans for growth. The Opportunity We are looking for an accomplished Account Project Manager to join our team and share our spirit – Dare to Innovate. We have a strong entrepreneurial ambition, and our people must be proactive and agile collaborators. The Role This is a critical role responsible for leading and driving end-to-end project management. An exceptional project manager with a proven ability to oversee complex Beauty projects from inception to completion, ensuring timely and successful execution while adhering to brand and retailer guidelines. Job Title: Account Project Manager- Beauty Location: London Hours of Work: 37.5 Key Responsibilities Project Leadership and Execution: • Serve as the driving force behind all projects, managing timelines, resource allocation, and execution from kickoff to production and in-store implementation., • Lead cross-functional teams (design, engineering, production, operations) throughout the project lifecycle, ensuring seamless collaboration and adherence to project milestones., • Possess a deep understanding of Outform Group's manufacturing and operations processes, enabling effective project planning and execution., • Implement robust project management methodologies, tools, and best practices to drive efficiency, quality, and on-time delivery., • Continuously evaluate and optimize internal processes related to project requests, sales estimates, pricing strategies and other critical workflows., • Implement process improvements to enhance efficiency, consistency and transparency, • Provide guidance and training to internal teams on process adherence, ensuring a consistent and high-quality experience for clients and retail partners., • Foster strong relationships with existing clients, ensuring high satisfaction levels and exploring opportunities for account growth., • Collaborate with the EMEA Business Unit Director and US Commercial team to align on project strategies and initiatives., • Facilitate communication with retailers on behalf of brand clients and Outform, ensuring alignment with retailer visual merchandising guidelines, timelines, processes, and expectations. Key Skills and Experience Proven experience in project management, preferably within the Beauty retail display industry. Demonstrated ability to lead and execute complex, cross-functional projects from start to finish. Strong understanding of project management methodologies, tools, and best practices. Excellent communication, relationship-building, and stakeholder management skills. Ability to work collaboratively in a cross-functional, matrix environment. Proficient in project management software (e.g., Monday.com), and Microsoft Office Suite. Analytical and problem-solving skills, with a keen attention to detail. Ability to multitask and prioritize in a fast-paced, dynamic environment. Proactive, self-motivated, and solution-oriented approach Package • Salary: TBC depending on background and experience, • Benefits: 5% company pension contribution, Private healthcare and Medicash plan, DIS insurance, 27 days holiday. Bonus scheme

Job Description Title: Full-time Senior Sales Associate with stock responsibilities - Harrods Reports To: Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Stock: • To assist with all stock deliveries and sales floor replenishment., • To support with stock inventories, ensuring efficient levels maintained, • To ensure stock merchandise is kept in pristine condition., • To take part in weekly Stock counts, • Checking stocks at opening and closing, • To ensure all merchandise is correctly ticketed and security tagged, • To ensure all stock areas are maintained to a high level, • Protect stock from loss or damage, • To assist in conducting regular stock takes as and when requested by Head Office. Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

We’re opening our newest MAAP LaB in London. More than a store, the LaB is where MAAP comes to life - a physical expression of the brand. Product, culture, and community intersecting in one of the world’s most influential cities. This space is designed to move with London. To host rides at first light. To bring people together over coffee, conversation and a shared obsession with cycling. To create something that feels considered, elevated and distinctly MAAP. We’re looking for a Retail Store Manager to lead it. Someone who sets the standard. Who understands that retail is detail, energy and experience — not just transactions. Who can build a team, shape a culture, and create a space people want to return to. You will • Manage and take full accountability for delivering the MAAP retail experience by engaging, developing, maintaining, and growing relationships with customers and the wider London cycling community, • Champion a sales-driven culture and lead from the front, upholding the highest customer and brand experience standards, • Hire, train, develop and lead a retail team, ensuring they are motivated and equipped to deliver an exceptional experience, • Deliver financial results and achieve sales, margin and inventory targets by optimising retail KPIs, • Maintain the highest visual merchandising standards, ensuring MAAP VM guidelines are executed daily, • Stay across seasonal launches and product knowledge, ensuring the team can confidently speak to technical features and benefits, • Manage store rostering in line with wage budgets and sales performance, • Oversee inventory management to ensure product availability at all times, • Lead and support LaB rides, community engagement and local activations You bring • Demonstrated retail experience within fashion, sportswear or a similar environment, with strong store or team management capability, • Confident leadership skills, with the ability to inspire and align a team around shared goals, • Exceptional customer service and selling capability, • Strong visual merchandising experience and attention to detail, • A self-motivated, proactive and solutions-focused mindset, • The ability to think strategically while executing day-to-day retail operations, • A proven track record of delivering results, driving sales and building high-performing teams, • A passion for delivering a world-class retail experience, • A genuine interest in cycling, fashion, music and London’s cultural landscape In return • Product allowance, • Staff pricing across the range, • A competitive package

Company Description Abel Richard is an ultra-luxury Maison redefining modern refinement. With a growing presence in London and across key international luxury markets, the brand specializes in luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare, limited-edition creations that seamlessly blend technology, high-tech material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression, celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. Rooted in craftsmanship and driven by design excellence, Abel Richard creates objects that go beyond function. Every component tells a story. Every silhouette is a conversation starter. As the Maison continues to expand its presence across the global luxury landscape, Abel Richard remains focused on elevating customer experience, brand storytelling, and modern luxury across every touchpoint. Position Summary Abel Richard is seeking a polished, client-focused, and commercially driven Client Advisor to join our London boutique team. This role is responsible for delivering an elevated client experience, cultivating long-term customer relationships, and supporting the daily operations of the boutique. The ideal candidate is passionate about luxury retail, understands the expectations of a discerning international clientele, and brings a high level of professionalism, style awareness, and service excellence. This individual will serve as a brand ambassador and play a key role in driving sales, strengthening client loyalty, and maintaining the visual and operational standards of the boutique. Key Responsibilities Client Experience & Sales • Deliver exceptional, personalized service to every client, creating a welcoming and elevated boutique experience., • Build meaningful relationships with new and existing clients through strong clienteling and follow-up practices., • Identify client needs and recommend products with confidence, product knowledge, and refined brand storytelling., • Achieve or exceed individual and boutique sales goals., • Maintain a strong understanding of Abel Richard products, craftsmanship, brand heritage, and seasonal collections., • Support private appointments, VIP clients, and special in-store events as needed., • Serve as a true brand ambassador by consistently reflecting Abel Richard’s values, image, and service standards. Client Development • Develop and maintain a loyal client book through outreach, follow-up communication, and personalized service., • Use CRM tools and boutique resources to track client preferences, purchase history, and opportunities for re-engagement., • Support initiatives that drive repeat business and long-term customer loyalty., • Build rapport with local and international clientele, including high-net-worth individuals and luxury consumers. Boutique Operations • Assist with opening and closing procedures in accordance with company standards., • Accurately process sales, exchanges, transfers, deposits, and other transactions through the POS system., • Support inventory management, stock replenishment, cycle counts, and merchandise organization., • Maintain the boutique’s presentation, including merchandising, cleanliness, and back-of-house standards., • Help ensure all operational procedures, loss prevention practices, and security protocols are followed., • Partner with the leadership team to support smooth day-to-day boutique operations. Team Contribution • Work collaboratively with leadership and fellow team members to achieve boutique goals., • Contribute to a positive, professional, and service-driven team culture., • Stay current on product launches, promotions, and business priorities., • Participate in training and development opportunities to strengthen sales and service performance. Qualifications • 3-5 years of experience in luxury retail, premium fashion, jewellery, accessories, or high-touch hospitality., • Proven success in a customer-facing sales environment with sales targets or performance goals., • Strong interpersonal and communication skills with the ability to engage a sophisticated and diverse clientele., • A polished and professional presence with a genuine passion for luxury service and brand representation., • Experience with POS systems and CRM platforms preferred., • Strong attention to detail, organisation, and follow-through., • Ability to work effectively in a fast-paced, high-service boutique environment., • Flexibility to work evenings, weekends, bank holidays, and peak retail periods., • Additional language skills are highly desirable, especially Arabic, Mandarin, Russian, French, or Spanish. Preferred Experience • Previous experience working with international luxury clientele., • Experience in a luxury boutique or designer retail environment., • Confidence supporting VIP clients, private shopping experiences, and relationship-based selling., • Understanding of boutique presentation standards and premium customer service expectations. Key Skills & Competencies • Luxury client service, • Relationship building and clienteling, • Sales confidence and commercial awareness, • Strong verbal communication, • Attention to detail, • Professional discretion, • Team collaboration, • Adaptability and composure, • Product presentation and storytelling, • Time management and organisation Physical Requirements • Ability to stand and walk for extended periods during scheduled shifts., • Ability to lift, move, and carry merchandise and boutique supplies as needed., • Ability to perform routine boutique tasks including stock handling, merchandising, and maintaining floor standards. Work Environment • This role is based in a luxury retail boutique setting in London., • The position requires regular in-person interaction with clients, team members, and leadership., • The schedule may include weekends, evenings, and holiday trading periods based on business needs. Why Join Abel Richard At Abel Richard, team members are part of a brand that values craftsmanship, elevated service, and meaningful client relationships. This is an opportunity to work in a luxury environment where presentation, hospitality, and attention to detail matter. We are looking for individuals who take pride in delivering an exceptional experience and who want to grow with a brand committed to excellence. Equal Opportunity Statement Abel Richard is committed to creating an inclusive and respectful workplace. We welcome applications from qualified candidates of all backgrounds and make employment decisions based on business needs, job requirements, and individual qualifications.

Assistant Store Manager – Slowear London (King’s Road) Slowear is seeking an experienced and passionate Assistant Store Manager to join our boutique in King’s Road, London. This is a unique opportunity to take on a leadership role within a premium retail environment while also supporting the development of our new womenswear project. As an Assistant Store Manager, you’ll work closely with the Store Manager to ensure smooth daily operations, deliver exceptional customer service, and drive business performance. Your role will be pivotal in enhancing the customer journey, fostering long-term client relationships through CRM, and analyzing sales trends to help the team exceed targets. Key Responsibilities • Support the Store Manager in overseeing daily store operations and team performance, • Monitor and analyze store KPIs, identifying opportunities to drive sales and improve results, • Lead and support the execution of CRM strategies to build and retain a loyal client base, • Play an active role in the launch and development of the new womenswear category, • Train and motivate the team to deliver an exceptional customer experience aligned with the Slowear brand values, • Ensure adherence to all internal procedures, visual merchandising standards, and inventory management processes, • Promote and embody Slowear’s commitment to sustainability, inclusion, and timeless Italian style Profile • Minimum 2–3 years of experience in a premium or luxury retail environment, ideally in a leadership or senior sales role., • Preferred experience in both menswear and ladieswear fashion retail, • Strong CRM knowledge and clienteling mindset, • Comfortable with sales performance analysis and turning insights into actions, • A passion for quality craftsmanship, timeless fashion, and refined aesthetics, • Excellent communication, organizational, and team leadership skills, • Creative, proactive, and eager to contribute to the growth of a new product category Why Join Us At Slowear, we offer more than a job — we offer the chance to be part of a brand that celebrates lasting quality, cultural heritage, and authentic human connection. You’ll work in a dynamic and supportive environment, where your ideas and contributions truly matter. If you’re passionate about fashion with purpose and want to help shape the future of a brand rooted in slow living and timeless elegance, we’d love to hear from you. Apply now and join the Slowear world!

Job Description Title: Store Manager Location: Heathrow Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

LONDON We're Hiring: Sales Assistant – Piquadro Boutique, Regent Street (London) - 20 hours contract Are you passionate about premium products and delivering outstanding customer service? Join our team at Piquadro, the Italian brand known for innovation, elegance, and functionality. We are looking for a Part-Time Sales Assistant (20 hours/week) for our flagship boutique on Regent Street, London - Flexible availability including weekends. What you'll do: • Greet and assist customers, providing an exceptional in-store experience, • Build strong customer relationships and meet sales targets, • Maintain visual merchandising and store presentation standards, • Support day-to-day store operations What we're looking for: • Previous experience in retail or fashion sales, • Excellent communication skills and a customer-first attitude, • Passion for luxury products and Italian design, • Fluent in English; other languages are a plus, • Flexible availability, including weekends What we offer: • A dynamic, stylish work environment in central London, • Training, staff discount and performance-based incentives, • Part-time contract: 20 hours per week, • Start date: 08/06/2026 Ready to bring Italian style to the heart of London?

Retail Area Manager Reports To: Sales Director / Sales Manager Location: Central London, UK Salary: £40,000-£45,000 The Retail Area Manager oversees performance, operations and growth of two premium brands across London’s luxury department stores. The role upholds brand standards, drives sales, and leads teams to deliver an excellent customer experience, while actively selling and supporting the team to achieve sales targets. Key Responsibilities • Drive sales, profitability, and KPI achievement, • Analyse trading data and implement strategies to improve performance, • Ensure consistent execution of company policies and procedures, • Maintain high standards in visual merchandising, stock control, and store presentation, • Support wider business initiatives and retail strategy, • Recruit, develop, and retain high-performing Sales Associates, • Provide coaching, feedback, and succession planning, • Experience in luxury fashion retail essential, • Ability to analyse date with a commercial mindset, • Strong commercial judgment with a track record of delivering results, • Excellent leadership and team development skills, • Strong organisational and time management skills

Placed by Leon has been mandated by a well-established jewellery brand to appoint an Area Manager to lead a portfolio of stores across London/South. This is a key leadership role at an important point in the brand’s journey, with new senior leadership in place and a clear focus on strengthening standards, developing Store Manager capability, and creating greater consistency across the retail estate. The culture is genuinely caring and supportive, but there is now a strong desire to elevate performance, sharpen accountability, and bring more structure and energy into the day-to-day rhythm of the stores. The Role: Reporting into senior leadership, the successful individual will take responsibility for the performance, operational standards, and leadership development of multiple stores across the region. The role will involve regular travel across the estate and close collaboration with central teams to ensure consistent delivery of brand standards and commercial performance. Key responsibilities include: • Leading, coaching and developing Store Managers across the region, • Driving sales performance, productivity, and operational consistency, • Ensuring strong execution of brand standards, visual merchandising, and client experience, • Monitoring KPIs and implementing clear action plans to address performance gaps, • Supporting recruitment, onboarding, and succession planning across the region, • Conducting regular store visits, performance reviews, and leadership coaching, • Maintaining high standards of compliance, operational discipline, and team engagement What they are really looking for: This role requires a confident and visible leader who is comfortable setting expectations and holding teams accountable, while still protecting the supportive and people-focused culture that already exists. The successful individual will bring clarity, structure, and consistency to the region and will enjoy developing managers, strengthening behaviours, and raising standards in a constructive and respectful way. You will likely be someone who: • Has previous multi-site leadership experience, • Is commercially strong and performance-driven, • Leads with clarity, structure, and consistency, • Is confident in having direct conversations when standards are not met, • Enjoys developing people and building capability, • Brings energy, discipline, and strong leadership presence Level & Title The business is open to considering both Area Manager and Regional Manager profiles. The final title, scope, and package will be aligned with the successful individual's seniority and experience. The package includes bonus and benefits.

We are looking for a motivated, results-driven Junior Area Manager to join our rapidly growing European team. Reporting to the Senior Business Development Manager, you will support the management and development of our brand’s presence across a specific European region (The House of Creed, Balenciaga Fragrances, Bottega Veneta Fragrances). This role offers an excellent opportunity to develop your skills in sales, marketing, and brand management within the dynamic fragrances industry. You will work closely with distributors, retailers, and internal stakeholders to drive sales, increase brand awareness, and ensure consistent brand representation. Key Responsibilities Sales & Distribution Support • Support the Senior Business Development Manager in developing and executing commercial strategies to achieve regional sales targets., • Assist and support existing distributors and retailers by providing product knowledge, training, and promotional tools., • Monitor sales performance, analyze trends, and identify growth opportunities within the assigned region., • Coordinate and follow up on marketing activities and events to maximize brand visibility and drive sales., • Help the Senior Business Development Manager in strategizing the A&P (Advertising & Promotion) budget per country., • Contribute to the implementation of marketing campaigns and initiatives within the region., • Ensure consistent brand representation and compliance with visual merchandising standards across all points of sale., • Monitor competitor activity and market trends to identify opportunities and challenges., • Collect market feedback and consumer insights to support product development and marketing strategies., • Build and maintain strong relationships with distributors, retailers, and internal stakeholders., • Act as a point of contact for regional partners’ requests and inquiries., • Prepare regular reports on sales performance, marketing activities, and market trends., • Analyze data to identify key performance indicators and areas for improvement., • Contribute to the preparation of annual budgets and sales forecasts. Profile & Requirements • 1–2 years of experience in a similar role within the cosmetics industry., • Full professional proficiency in English (written and spoken); any additional language is a plus., • Strong analytical skills with the ability to interpret sales data and market trends., • Excellent communication and interpersonal skills, with a strong ability to build relationships., • Proactive, organized, and results-oriented mindset., • Ability to work in a fast-paced, international environment

About Us Skin Cupid is a leading e-commerce platform on a mission to bring the very best of Asian skincare to a global audience. We are a curated destination for skincare lovers, offering a wide selection of high-quality products from the most innovative and trusted Asian beauty brands. We believe in empowering our community with knowledge and choice, making skincare shopping fun, accessible, and effective. Joining Skin Cupid means being part of a fast-growing, passionate team that celebrates cross-border beauty and wellness, both online and offline. About the Role You'll run our events programme day-to-day, build out our influencer and creator partnerships, and look after the PR activity that sits alongside them. This is a brand-side role for someone who lights up at the thought of an events calendar, a creator roster and a clipboard on shoot day. You'll help shape how Skin Cupid shows up beyond our owned digital channels, working closely with our Marketing Director to build a presence that's distinctive, talked-about and unmistakably us. Key Responsibilities Events & physical brand experience • Plan and deliver Skin Cupid's events calendar: brand launches, press days, brand partner activations, pop-ups and community events, • Own physical visual merchandising at every event, pop-up and retail appearance, briefing the design team on physical assets and overseeing how the brand shows up on the day, • Make sure Skin Cupid feels consistent, distinctive and properly itself in every physical space we land in Influencer & creator partnerships • Run the influencer programme end-to-end: identify, brief, gift, track and report on macro and micro partnerships, • Build and look after our roster of creators, brand ambassadors and community-led accounts, • Spot the right voices early and bring them into the Skin Cupid world in a way that feels genuine, not transactional PR (agency-led) • Brief and manage send-outs of seasonal story angles, product pitches and media moments, • Track coverage by volume, tier and estimated media value, and feed the highlights back into the wider team What We're Looking For • 1-3 years of experience in events, influencer, PR or brand marketing, ideally in beauty, fashion, wellness or lifestyle (agency experience welcome), • A few events or activations you can talk us through with genuine pride, whether you led them or supported on them, • Some experience working with influencers or creators, with a feel for spotting talent and building relationships, • Comfortable briefing agencies, partners and internal teams, and confident keeping budgets and timelines on track, • A strong eye for brand: you understand why a doorway, a goody bag and a Story tag all need to feel like the same thing, • A genuine love of K-beauty and Asian skincare, or a serious appetite to immerse yourself in it, • Calm, organised and proactive: events week is not for the faint-hearted Bonus points for: any existing creator, press or venue contacts; experience with retail pop-ups or wholesale activations. This role does not qualify for visa sponsorship. Applicants must be authorised to work in the United Kingdom. What We Offer • If you love working in a tight-knit team, you've found the right place!, • A collaborative, dynamic environment in a fast-growing beauty brand, • Generous employee discounts on all products, • Hybrid working model (3 days a week in our London office), • Free products and early access to new launches, • Regular team lunches, dinners, and social events, • Fully stocked snack bar in the office

We are seeking a passionate and driven Assistant Manager to join a beautifully curated contemporary fashion brand known for its effortless style, strong identity, and loyal global following. This is an exciting opportunity to play a key role in supporting the day-to-day running of a high-profile boutique, delivering exceptional client experiences while driving team performance and commercial success. Key Responsibilities: • Support the Store Manager in leading, motivating, and developing a high-performing team, • Deliver an elevated, personalised client experience with a strong focus on styling and storytelling, • Drive sales performance through KPI management, team coaching, and clienteling, • Build and maintain long-term client relationships to encourage loyalty and repeat business, • Oversee visual merchandising, ensuring the store reflects brand standards at all times, • Manage daily operations including stock control, rota planning, and store organisation, • Act as a brand ambassador, embodying the brand’s values and aesthetic About You: • Previous experience in a supervisory or management role within fashion retail, • A natural leader with a hands-on and collaborative approach, • Strong passion for clienteling and building meaningful customer relationships, • Commercially aware with a proven ability to drive sales and team performance, • Well-presented with a keen eye for styling and detail, • Energetic, proactive, and thrives in a fast-paced retail environment This role is ideal for someone who loves fashion, people, and storytelling, and is looking to grow within a dynamic and inspiring retail environment.

Taylor & Hart Jewellery Retail Assistant - Part Time Salary: £135 per day Saturday + Monday | Location: Covent Garden, London Overview Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience (as shown by thousands 5 ⭐customer reviews) With a store in Covent Garden in London and a showroom in New York, we attract customers to our in person consultation experience. We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business. The Role A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team. While the role will have customer interactions in after care, walk-ins, wedding ring consultations (and when ready, engagement ring consultations), the main responsibility of the role is to help the wider sales and retail (includes after care) teams. There is no individual sales target, and the longer-term goal is to be on track to become a full Design Consultant within 12-24 months. Main Responsibilities • Warmly invite and welcome customers to Taylor & Hart’s store, • Assist in qualifying walk-in customers, • Work with the wider team with visual merchandising implementation, • Conduct wedding ring (and eventually engagement ring) consultations, • Ensure all products are displayed correctly in line with guidelines, • Successfully process sales in store efficiently and smoothly, • Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings, • Assist in the opening and closing procedure and frequent shop floor walks during the day, • Follow all store policies and procedures, • Have an understanding around Loss prevention and Health and Safety procedures, • When asked for, provide support to the wider sales team, • Comfortably navigate around key systems Required Experience • Experience in fine jewellery a must, • Ideally with experience in customer-centric roles (retail or in sales)

Job Description – Store Manager (Premium Fashion Brand) Location: London – Bond Street Employment Type: Full-time About the Role We are seeking an experienced and dynamic Store Manager to lead our flagship boutique on Bond Street, one of the world’s most prestigious luxury retail destinations. The ideal candidate will embody our brand values, deliver an exceptional client experience, and drive commercial excellence while fostering a high-performing store culture. Key Responsibilities 1. Store Leadership & Operations • Lead, inspire, and develop a diverse team to uphold the brand’s service and presentation standards., • Ensure smooth daily store operations, including opening/closing procedures, cash management, stock controls, and compliance with all policies., • Maintain impeccable visual merchandising, ensuring the boutique reflects brand identity and seasonal guidelines., • Oversee inventory accuracy, shrinkage control, and product flow in collaboration with regional logistics teams. 2. Client Experience & Relationship Management • Champion the delivery of a world-class luxury client journey at every touchpoint., • Cultivate strong relationships with VIP and high-net-worth clients, driving loyalty and repeat business., • Handle complex customer cases professionally, ensuring swift resolution aligned with brand standards., • Oversee clienteling activities, CRM performance, and outreach initiatives to maximize boutique traffic and sales. 3. Commercial Performance • Own store KPIs and develop strategies to achieve and exceed sales, profitability, and productivity targets., • Analyse weekly and monthly business results; identify opportunities and implement action plans., • Monitor competitor activity and local market trends to keep the store competitive and relevant., • Collaborate with HQ and regional teams on commercial planning, product requests, and assortment feedback. 4. Team Development & People Management • Recruit, onboard, train, and mentor team members to cultivate exceptional talent., • Conduct regular coaching, performance reviews, and succession planning for key roles., • Foster a positive, inclusive culture focused on teamwork, accountability, and client satisfaction., • Ensure compliance with HR policies, local labour regulations, and health & safety standards. 5. Brand Representation • Act as a true ambassador for the brand, upholding its heritage, values, and aesthetic., • Represent the store during brand events, VIP appointments, store visits, and cross-functional meetings. Qualifications & Experience • Minimum 5–7 years of retail management experience, ideally within luxury fashion, accessories, or premium lifestyle brands., • Proven track record of achieving sales targets and driving store performance., • Strong leadership skills with experience managing teams of 10+ in a fast-paced luxury environment., • Excellent communication, interpersonal, and clienteling skills., • Highly organized, commercially driven, and detail-oriented., • Understanding of the London luxury retail landscape, specifically Bond Street clientele, is a strong advantage., • Fluency in English required; additional languages are a plus.

General Manager, Kurt Geiger Footwear, Selfridges London Description Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism Responsibilities SALES • Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets., • Monitor brand performance and sales on a weekly basis and take action in order to improve results., • Contribute towards the development of the KG “branded” portfolio in line with consumer demands and business opportunity., • Deliver consistency of sales planning for any in store retail events., • Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity., • Adopt a commercial, dynamic, positive and imaginative approach to achieving results., • Deliver retail “projects” on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities ., • Identify and exploit-any commercial opportunity in conjunction with the host store., • Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. SERVICE • Drive excellence in service levels in order to deliver “Amazing Service”., • Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments., • Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees., • Install a clientele culture increasing ? By being proactive in all platforms of clientelling and selling., • Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. PEOPLE • Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process., • Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI’s and manage on an on going basis, through performance review and on going evaluation and feedback., • Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals., • Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees., • Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department., • Oversee the management of the absence and sickness procedures in line with Company policy. VISUAL MERCHANDISING • Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined., • To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. STOCK AND ADMINISTRATION • Maintain the integrity of the store stock file through the effective liaison with the operational management team., • Ensure compliance is achieved within all areas of stock management and branch and staff administration., • Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3%, • Take full ownership/accountability of stockrooms in accordance to agreed operational standards. OWNERSHIP/ ACCOUNTIBILITY • To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs • Meet sales , profit and control costs in line with Company target., • Manage both good and poor performance, review and develop direct reporting staff., • Meet targets for staff costs, stock loss and key controls. • Control labour turnover and employee retention to agreed target., • Maintain a high level of branch presentation and adhere to Model Store., • NPS/ CRM results to exceeds Company's expectations. Requirements • Currently working at Senior Manager within a high turnover business, • Experience of managing large teams, • Prior history of P&L accountability and driving bottom line contribution, • Proven ability to drive performance through people, • Excellent at building internal and external relationships, • Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred, • Representative of our luxury/fashion forward brand in every way. Benefits • Competitive basic salary, • Generous bonus structure, • Uniform allowances, • Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

We are Stone Island Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass. The Role: Floor Supervisor At Stone Island, we are always looking for people who share our spirit and values to drive our company forward. We are currently looking for a Floor Supervisor to join our team at London Harrods. The Day-To-Day BUSINESS · Is proactive & self-motivated by taking initiative and anticipating issues. · Is self-developing & target-driven by continuously improving skills, setting ambitious goals, and strives to achieve success. · Provides motivation to the team and leads by example at all times. · Drives sales and productivity through individual results and key KPI management. · Ensures the Stone Island Sales and Service standards are embodied consistently. · Acting in collaboration and under the supervision of Store Management, leads all business support activities and processes in order to guarantee that they are properly executed, in line with business strategies. · Supports the Store Management ensuring the sales team is always motivated, competent, informed, aware of corporate policies and stimulated to be up to date. · Understands and proactively responds to the competitive environment, trends and identifies future opportunities. OPERATIONS / STOCK MANAGEMENT Guarantees BOH organisation, procedures and implementation; as well as replenishment/transfer activities. · Oversees the maintenance of the store’s visual merchandising standards. · Has opening and closing responsibilities. · Accountable for coordinating the efficiency and accuracy of the day-to-day BOH procedures and processes. · Supervises the implementation and execution of after-sales service procedures to reach excellent results in terms of timing and manner. · Has full ownership of cash/card handling and client data procedures. · Collects all the information needed to have a clear understanding of all operations policies and procedures, to guarantee that they are properly applied by the team. PRODUCT KNOWLEDGE · Has strong knowledge of the collection. · Provides insights on fabrics and products specificities. · Oversees product activities and issues, to ensure corporate standards and directives. Key Qualifications. · Deep understanding, passion and enthusiasm for the Stone Island brand and products are essential. · Strong knowledge of the fashion industry with an instinctive feel for the product. · At least 3 to 5 years in luxury fashion retail. · Trustworthiness, attendance, flexibility, agility, attitude for teamwork. · Fluency & sophistication in English - additional languages is a plus. · Ability to work in a fast-paced, changing environment. · Proven track record of successful sales generation, building clientele. · Proficient computer knowledge (MS Word, Excel and Outlook). · Possess strong attention to detail; · Ability to read and analyse sales reports. · Ability to operate and use all equipment necessary to run the concession. Our Shared Values At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation. SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION If you are ready to follow your compass with Stone Island, apply now! “Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

We are currently partnering with a contemporary jewellery brand on a management opportunity based within the Selfridges environment in London. This is a fantastic opportunity for an experienced retail leader who thrives in a busy, client-centric environment and is passionate about elevating service, developing high-performing teams and driving commercial success without compromising on customer experience. Candidates who are immediately available or have a 4-week notice will be prioritised. The business is looking for a strong, visible, hands-on leader who can inspire from the shop floor, lead with energy and accountability, and continue building an exceptional in-store culture. The Opportunity As a Concession Manager, you will take full ownership of your location, leading from the front in all aspects of retail operations, team development, client experience and commercial performance. You will play a key role in driving retail excellence through strong leadership, coaching and CRM/clienteling activity, whilst creating an environment where both clients and team members feel genuinely valued. The ideal candidate will enjoy autonomy, take pride in accountability for their business and feel comfortable making commercial decisions in a fast-moving environment. Key Responsibilities • Lead, inspire and develop a high-performing team within a busy luxury/contemporary retail environment, • Drive sales performance, KPIs and client acquisition through exceptional customer experience and strong CRM/clienteling activity, • Maintain and elevate service standards across all areas of the business, • Coach and develop team members through regular feedback, mentorship and on-the-spot development, • Create a positive, collaborative and performance-driven culture, • Ensure operational excellence across stock management, compliance, visual merchandising and store presentation, • Build long-term relationships with clients whilst encouraging a strong client book mentality across the wider team, • Support recruitment, onboarding and ongoing people development, • Act as a true brand ambassador both internally and externally What We’re Looking For • Previous management experience within luxury, premium or contemporary retail, • Strong people leadership skills with the ability to motivate, inspire and develop teams, • Passion for client experience, styling and relationship building, • Strong CRM and clienteling experience, • Commercially aware with a proven ability to drive sales and performance, • Comfortable managing in a fast-paced, high-volume environment without compromising service standards, • Hands-on leadership style with a genuine passion for coaching and team development, • Strong operational and organisational skills, • Positive energy, resilience and a solution-focused mindset, • A natural communicator who leads with authenticity and emotional intelligence This is an excellent opportunity for somebody looking to join a growing brand that genuinely values creativity, people development and customer experience, whilst offering strong long-term growth potential.

Job Description Title: Concession Manager Location: John Lewis Oxford Street Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Store Manager for our shop in London South Molton ! Sales • Achieving turnover targets, • Analyse sales reports and data to determine business needs and implement strategies, • Define individual objectives for sales advisers, • Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance, • Collaborate with the marketing team Customer service • Ensure the quality of customer service, • Ensure that the team maintains communication with customers, • Resolve customer complaints and support decisions made by sales advisers Operations • Ensure the maintenance, presentation and organisation of the shop, • Ensure payment procedures are followed, • Monitor expenditure on blinds, • Set up staff schedules as required, • Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS., • Maintain good communication with members of the company and other blinds Visual Merchandising • Improving and maintaining merchandising guidelines, • Ensuring that the store is clean, organised and complies with management guidelines, • Work with the logistics and marketing teams to ensure that the store's assortment is correct, • Identify and communicate defective products as quickly as possible, • Communicate stock requirement Human Resources • Participate in the recruitment, training and development of staff, • Develop and monitor training programmes, • Evaluate the performance of each staff member and provide constant feedback to improve performance, • Helping to resolve HR problems, • Ensuring that professional image and standards are respected and reflect the brand image Profile sought: • You love APM Monaco!, • You have solid experience as a Store Manager, • You have experience in luxury/fashion retail and visual merchandising, • You are fluent in English, • You know how to analyse sales reports and react quickly, • You have strong communication and organisational skills, • You are flexible in terms of working hours (evenings, weekends and public holidays) Don't wait any longer to join APM Monaco, apply now!

COMPANY DESCRIPTION: Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. We're recruiting a Sales Associate in part-time to join our team in the shop at London Hampstead ! • You love APM Monaco, • Minimum of 1-2 years of working experience in luxury retail / fashion retail, • Track record of outstanding sales performance, • Able to manage store operation and visual merchandising independently, • Fluency in English preferred, • Teamwork spirit and proactive attitude, • Approachable personality and customer-service oriented, • Attractive and competitive package is offered, • Flexible working hours (evenings, weekends and bank holidays), • Immediate availability is preferred Why Join APM? • Global, Dynamic Team: Diverse and energetic workforce., • Growth Opportunities: We support your professional development., • Collaborative Culture: Teamwork and open communication., • Comprehensive Benefits: Paid time off, and generous employee discounts. Job Type: Part-time Work Location: In person

We are partnering with an internationally renowned ultra-luxury fashion house to appoint an experienced Arabic-speaking Client Advisor for one of its most prestigious locations within a globally recognised luxury department store in London. This is a high-profile concession, attracting an international and VIC clientele, and plays a key role in the brand’s global performance. Working within a fast-paced and competitive luxury environment, this role requires a commercially driven and service-focused individual who can deliver exceptional client experiences while building long-term relationships with a discerning global customer base. Key Responsibilities Sales & Commercial Performance Drive individual sales performance, consistently achieving and exceeding targets within a high-volume luxury environment. Identify opportunities to maximise each client interaction, elevating cross-selling and multi-category sales. Actively contribute to the overall success of the concession through strong commercial awareness. Client Experience & Clienteling Deliver an exceptional, personalised luxury experience in line with the standards of a world-class department store. Build, develop, and maintain strong relationships with VIC, HNW, and international clients, with a particular focus on Arabic-speaking clientele. Proactively manage a client book, driving repeat business and long-term loyalty through strategic clienteling. Brand Representation Act as a true ambassador for the brand, embodying its values, heritage, and positioning at all times. Maintain impeccable personal presentation and a deep understanding of the brand’s collections and storytelling. Team Collaboration Work collaboratively with the wider team to create a high-performing and service-led environment. Support colleagues on the shop floor, contributing to a positive and results-driven team culture. Operational Excellence Ensure adherence to all operational procedures, including CRM, stock management, and visual merchandising standards. Maintain the highest standards of store presentation in line with luxury expectations. The Ideal Candidate Proven experience within luxury fashion retail, ideally within a flagship or department store concession. Fluency in Arabic and English is essential, with the ability to confidently engage an international clientele. Strong track record of delivering against sales targets and working within a KPI-driven environment. Highly skilled in clienteling, with the ability to build and retain a loyal, high-value client base. A natural relationship builder with a refined, service-led approach and strong cultural awareness. Experience working with VIC and HNW clients is highly advantageous. Eligibility: You must have the right to work in the UK to be considered for this role.

Grace & Stella are a fast-growing global beauty brand, known for its results-driven products and playful, distinctive voice. As we continue to scale across DTC, Amazon, and retail channels, we’re investing in creative that builds brand affinity while driving commercial performance. We’re looking for a Senior Digital Designer to play a key role in delivering high-performing creative across paid media, e-commerce, and social. This role will be instrumental in bringing our brand to life consistently and effectively across all digital touchpoints. This is a hands-on role for a highly capable Digital Designer with strong experience across paid social, motion and e-commerce creative. Working closely with the Head of Design, you’ll help deliver high-volume, high-quality creative across performance marketing channels while maintaining the brand’s visual standards. You’ll play a key role in shaping digital creative that is both visually distinctive and commercially effective. You’ll thrive in this role if you enjoy designing creative that is built to test, iterate and perform across digital channels. You’ll be responsible for Paid social & performance creative: • Design high-performing, platform-native creative across Meta, TikTok, Amazon and retail media channels, • Produce both static and motion assets, including editing short-form video for social and performance marketing channels, • Adapt and iterate creative based on testing insights and campaign performance, • Partner with Paid and Marketing teams to develop new creative concepts and hooks, • Design creative that feels native to each platform, understanding how pacing, hooks, captions and visual hierarchy influence engagement and conversion, • Develop and optimise retail DSP Campaigns to optimise retail performance, working with the paid media teams. Motion & video: • Create motion-first assets for social and paid campaigns, • Edit video content from brand shoots, UGC and creator content, • Translate campaign ideas into engaging short-form video assets E-Commerce & DTC: • Design digital assets across the website including landing pages and promotional graphics, • Support creative development for PDP listings and digital merchandising across Amazon and retail partners, • Design and maintain website components, landing pages and digital design systems in Figma, • Support creative development for PDP listings across Amazon and retail partners, • Ensure consistency across digital merchandising and promotional campaigns Digital campaigns: • Develop assets across email campaigns, product launches and seasonal marketing moments, • Adapt creative for different platforms and formats while maintaining brand consistency Creative systems & workflow: • Help build efficient design workflows that support high-volume asset production, • Work closely with the Head of Design to maintain brand design systems and guidelines, • Collaborate with junior designers and support their development where needed Who you are Experience: • Solid experience in digital design roles, ideally within beauty, wellness or consumer brands, • Experience working in DTC, e-commerce or performance marketing environments, • Strong portfolio demonstrating paid social creative and motion design, • Experience designing for Meta, TikTok and other digital platforms Skills: • Advanced proficiency in Adobe Creative Suite, particularly Photoshop, Illustrator and After Effects, • Excellent video editing and motion skills using tools such as After Effects and Premiere Pro, • Strong visual design fundamentals (typography, layout, composition), • Proficiency in Figma for digital design, layout systems and collaborative workflows, • Familiarity with social-first editing tools (e.g. CapCut) and an understanding of how content performs across short-form video platforms

London Flagship Store Manager Industry: Designer toys and collectible pieces Location: London Job type: Full time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Regular team events that bring our people together to share ideas and celebrate our work, • Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more The Role and Candidate The Flagship Store Manager is responsible for the overall leadership, performance and operational excellence of the company’s flagship retail location, operating across a large, multi-level retail space. This role oversees all store functions, including sales performance, customer experience, team management, visual merchandising, stock control and compliance. The position requires a strong and experienced retail leader capable of managing a large team within a high-traffic, high-volume environment. The Flagship Store Manager ensures alignment with company strategies and objectives, driving consistent execution of brand standards and operational procedures. A key focus of this role is to recruit, develop, and motivate a high-performing team, fostering a positive, customer-centric culture that reflects the company’s values. The Flagship Store Manager also collaborates cross-functionally with internal departments to support business goals, major activations, and seasonal initiatives. This position plays a critical role in representing the brand at its most visible retail location, setting the benchmark for operational excellence, employee engagement, and customer satisfaction across the store network. Responsibilities • Provide strategic leadership and inspire a team of 60+ employees, fostering engagement, motivation and high performance., • Cultivate a dynamic, customer-centric culture that reflects the brand’s values and enhances the in-store experience., • Drive sales growth and achieve ambitious targets while maintaining exceptional operational standards and KPIs., • Oversee all store operations, including workforce planning, inventory management, visual merchandising, and overall store presentation., • Lead recruitment, onboarding, coaching and professional development initiatives to build a skilled and committed workforce., • Ensure flawless execution of seasonal launches, brand activations and flagship-specific promotional events., • Collaborate cross-functionally with key departments to align store priorities with broader business objectives., • Maintain strict compliance with health & safety, loss prevention and operational procedures in a fast-paced environment. Required Qualifications • At least 5+ years of proven track record in managing and developing large retail teams (60+ employees) within high-traffic, high-volume environments., • Exceptional leadership, coaching and communication skills, with the ability to inspire and develop teams., • Results-driven with a strong focus on achieving commercial objectives while maintaining operational excellence., • Extensive experience in scheduling, performance management, reporting, recruitment and large-team coordination., • Highly organized, adaptable and capable of thriving under pressure in a fast-paced flagship setting., • Genuine passion for pop culture, collectibles, and delivering memorable customer experiences. Desired But Not Essential • Knowledge of CEGID, • Knowledge of Mandarin and/or European languages If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Retail Environments Designer - Beauty & Fragrance Salary: up to £60,000 per annum, dependent on experience Location: London Working Type: Studio Based / Hybrid Software: Adobe Creative Suite, Blender, Vectorworks Types of Projects: Temporary retail activations, immersive pop-up environments, beauty and fragrance campaign launches, visual merchandising About the Business Our client is a globally recognised luxury brand with a strong creative identity and a genuine commitment to sustainability. Their in-house design function operates at the intersection of brand vision and commercial delivery, working across international markets to bring campaign concepts to life at scale. About the Role This is a design role with real creative ownership. You'll be leading the development of temporary immersive retail environments, from initial concept through to full construction documentation, with a focus on beauty and fragrance activations. Working closely with a Senior Designer and collaborating across internal creative, commercial, and external partner teams, you'll be responsible for translating creative direction into buildable, on-brand environments that work across multiple sites globally. There's a strong 'retailtainment' element to the work here, so this role suits someone who thinks beyond the visual and considers the full customer journey. Key Responsibilities • Lead concept design and drawing packages for temporary immersive retail environments, specialising in beauty and fragrance, • Propose engaging customer journey elements as part of the wider activation experience, • Research materials and processes suitable for temporary builds, in line with sustainability targets, • Develop creative direction across multiple scales of implementation, • Produce guideline packages for external partners to implement design direction across global sites, • Work closely with a Senior Designer and internal creative and commercial teams to ensure cross-functional, brand-aligned delivery, • Collaborate with an external beauty partner to develop designs and construction details within tight timelines, • Oversee visual merchandising strategy and coordinate pop-up activations and events, • Stay informed on industry trends, competitor activity, and emerging technologies to keep design strategies sharp and relevant Requirements & Experience • Proven experience in concept and pop-up design, ideally within beauty and fragrance retail, • A confident, considered creative point of view, • Strong communication and presentation skills, • Good knowledge of current market trends and competitor approaches, • Well organised, flexible, and comfortable working across multiple workstreams, • Proficiency in Adobe Creative Suite, Blender, or Vectorworks, • A degree in Design, Architecture, Interior Design, or a related field (a Master's degree is a bonus)

Gisela Graham seeks an intern for her styling/display department, based at her elegant 350m2 showrooms. We’re internationally known for our seasonal merchandise: Christmas, Easter, Spring and Autumn, most of which we design ourselves; plus, our extensive home décor ranges. The whole range runs to about 4500 items which we update every year. The job entails joining the display team in regular styling and maintaining the showrooms in London and Antwerp, Belgium; also setting up our stand at a UK trade fair in January. We also need to provide a flow of high-quality photographic content for our trade and consumer websites and social media, so would be useful if you have some photographic experience. This is an interesting opportunity for someone who’s recently graduated from art college - gained in visual merchandising or content for online traders. Friendly, creative atmosphere always varied and occasionally hectic – it’s a great start for a career to gain experience in a respected and well-known company. The person we need will live in or around London.

About us Strathberry is one of the most exciting contemporary luxury brands to emerge from the UK in the past decade. Founded in Edinburgh and handcrafted by skilled artisans in the renowned leather workshops of Spain, the brand is defined by its minimalist design language, refined craftsmanship and its signature bar hardware. Loved by global tastemakers, celebrities and royalty, Strathberry has cultivated a fast-growing international community drawn to modern elegance, timeless design and exceptional quality. Driven by an entrepreneurial spirit and a strong pace of growth, the brand has built a significant direct-to-consumer business and is stocked in leading global retailers including Selfridges, Liberty, Nordstrom and Neiman Marcus. The retail footprint continues to expand with flagship stores in London and Edinburgh, supported by a new in-house atelier that brings craft, sampling and repair together in one creative space. This investment in infrastructure, talent and product innovation positions Strathberry for its next chapter of global scale. Joining Strathberry means becoming part of a dynamic, ambitious and design-led business at a pivotal moment in its evolution. This is an opportunity to contribute to a brand with a clear identity, strong momentum and a bold ambition to reimagine contemporary luxury on an international stage. The Role The Retail Boutique Supervisor supports the Boutique Manager and Assistant Manager in overseeing daily store operations, driving sales performance, and delivering exceptional customer service. The Supervisor leads by example on the shop floor, provides guidance to the retail team, and ensures the boutique operates smoothly while maintaining the highest standards of brand representation. Please note: This is a part-time, permanent position based in our beautiful Covent Garden store in London City Centre, working three days per week on-site. To apply please submit your CV and combined covering letter, outlining your relevant skills and experience and interest in this position by 4th May 2026. Please note that CVs submitted without a covering letter will not be considered. Key Responsibilities Sales management & reporting • Represent and embody the brand’s core values across all customer and team interactions., • Maintain a strong floor presence, leading the team in delivering exceptional customer service and luxury retail standards., • Support the Boutique Manager and Assistant Manager in achieving store sales targets and KPIs., • Monitor daily store performance and contribute feedback on trading, customer behaviour, and sales opportunities., • Ensure accurate input and reporting of sales data and retail performance information., • Act as a key point of contact on the shop floor during shifts, providing guidance and support to the retail team., • Provide day-to-day leadership and support to Sales Associates, ensuring strong teamwork and collaboration., • Lead by example in customer service, product knowledge, and brand representation., • Support onboarding and training of new team members., • Provide coaching and feedback to team members to help drive individual and store performance., • Assist management in maintaining effective team communication and motivation., • Support rota coordination and help ensure adequate floor coverage during trading hours., • Build strong relationships with internal teams and external partners., • Support local outreach initiatives to drive boutique footfall, including relationships with hotels, tour guides, and local businesses., • Assist with customer outreach initiatives and CRM engagement where applicable., • Support stock control processes and assist with stocktakes and end-of-year inventory audits., • Ensure accurate stock handling procedures, including shipping, receiving, and stock organisation., • Provide feedback on stock availability, customer demand, and product performance., • Support the execution of in-store events, promotions, and product launches., • Assist in preparing the boutique for marketing activities such as press days, retail events, and special campaigns., • Support daily boutique operations to ensure smooth and efficient trading., • Act as a keyholder when required, ensuring secure opening and closing procedures., • Ensure adherence to company policies, including cash handling, banking, and store administration., • Support health & safety compliance within the boutique and escalate issues where necessary., • Lead by example, promoting a culture of collaboration, professionalism, and continuous improvement., • Stay informed about retail trends, competitor activity, and best practices., • Encourage knowledge sharing and positive team engagement within the store., • Support initiatives that enhance customer experience and store performance. What we offer • 29 days annual leave, plus 3 additional fixed bank holidays, • Never work on your birthday! Additional day holiday on your birthday, • Allocation of Strathberry products & discounts, • Long service award, • Employer pension scheme, • Employee Assistance Programme About You To be a star candidate for this position, you must be able to demonstrate the following skills and experience: • Passionate about luxury retail and delivering exceptional customer experiences., • A strong team player with the ability to motivate and guide colleagues., • Proactive in driving sales and achieving store targets., • Customer-focused with excellent interpersonal and communication skills., • Organised with strong attention to detail and the ability to manage multiple tasks., • Comfortable taking responsibility on the shop floor and supporting daily store operations., • Experienced in retail environments, with supervisory experience preferred. Interested? To apply please submit your CV and combined covering letter, outlining your relevant skills and experience and interest in this position by 4th May 2026. Please note that CVs submitted without a covering letter will not be considered.

I am hiring for a Junior visual merchandising coordinator to join a premium beauty client for 12 months. Ideally starting Asap but can notice periods into account. Industry experience required: 2+ years (ideally you have a background in retail/beauty) Hybrid Working: 5 days a week. 3 days required in their London office 2 days wfh. (Also including Friday summertime hours) As this is a freelance contract you will be paid on a day rate on a monthly basis so must be able to go via an Umbrella company. Max Day rate is £150 Huge plus if you have premium beauty experience You will be shaping the brand presence across the EMEA Travel Retail markets. Reporting to the Visual Merchandising Manager/Senior Visual Merchandising Executive, this position focuses on delivering seamless store openings and executing impactful Visual Merchandising (VM) strategies. You'll work alongside a team of highly creative professionals who inspire innovation and offer invaluable opportunities for learning and growth. Key Responsibilities Store Openings & Project Execution • Comprehensive Coordination: Lead all VM activities for store openings, including placing VM collateral orders, creating planograms, and ensuring on-time delivery of materials. Ensure alignment and clear communication across all stakeholders., • Stakeholder Engagement: Collaborate with Retailers, RBD, TRWW, SD/PM/FVM, Commercial, and Marketing teams to align on timelines, requirements, and execution strategies., • On-Site Support: Visit stores during openings or key events to support implementation and provide VM expertise, acting as the main contact for store teams., • Vendor Oversight: Manage relationships with suppliers and printers to ensure timely and accurate production and delivery of VM materials., • Timeline Management: Oversee critical project milestones, ensuring all deadlines are met for store launch readiness., • Inventory Planning: Work closely with teams to maintain efficient VM collateral inventory for reuse and cost optimization., • Campaign Rollouts: Coordinate promotional and lightbox campaign rollouts across regional counters, ensuring alignment with brand standards., • Database Maintenance: Maintain a comprehensive, up-to-date database of store details, VM components, and layouts for EMEA., • Collaborative Communication: Act as the primary liaison for VM-related discussions with internal and external stakeholders, ensuring alignment on project objectives., • Team Guidance: Support Commercial teams with VM strategies to enhance brand visibility and elevate the in-store experience., • Regular Reporting: Present updates through detailed reports and presentations to senior stakeholders, including the RBD, VM Manager, and Marketing Manager. About You • Experience: Some Head Office experience in Visual Merchandising, preferably within the Beauty or Retail industries. Experience working with VM suppliers and retail partners is advantageous., • Communication Skills: An excellent communicator who builds strong relationships with stakeholders and articulates ideas confidently., • Organizational Excellence: Strong organizational skills with the ability to manage multiple deadlines and stakeholders simultaneously., • Adaptable & Creative: Thrives in fast-paced environments, thinks creatively, and generates innovative solutions., • Collaborative Spirit: Enjoys working as part of a team but is equally effective working independently., • Technical Proficiency: Proficient in Microsoft Excel, PowerPoint, and Adobe Creative Suite (Photoshop, Illustrator). Experience with Sketch-Up is a plus. Please apply with your CV.

Job Description Title: Assistant Store Manager Location: Heathrow Reports To: Store Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Assistant Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Assistant Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Job Title: Head of Digital Commerce Reporting to: Growth Director Location: Head Office, White City Place, West London - Studio & On Location Contract Type: 9 month Maternity Cover - Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role We are looking for a commercially driven and strategic Head of Digital Trading & Content to lead and deliver the trading and content strategy across ME+EM’s digital platforms. This role is responsible for maximising global sales growth by driving customer engagement, conversion and productivity across all online touchpoints. Sitting at the intersection of trading, content, analytics and customer experience, you will translate insight into commercially impactful digital execution. Responsibilities Content & Creative Customer Engagement Strategy • Own the website content strategy, ensuring creative consistency and brand aesthetic across all digital experiences, • Translate consumer insight and market trends into compelling, regionally relevant online journeys, • Partner with the Digital Platform team to build and execute a roadmap of initiatives that drive key KPIs, • Embed first-party data and A/B testing into all content and creative decisions to drive continuous optimisation, • Build strong cross-functional relationships to unlock and maximise commercial opportunities, • Leverage AI tools to drive operational efficiencies and enhance performance Yield & Revenue Management • Maximise online sales yield by optimising product visibility and performance across all digital touchpoints, • Develop and execute scalable on-site visual merchandising strategies tailored by market and customer segment, • Build and manage forecasting models aligned to merchandising budgets, identifying risks and opportunities, • Optimise delivery and payment propositions to improve conversion and customer experience, • Collaborate with Performance Marketing and CRM to drive efficiency across acquisition and retention, • Leverage SEO as a key traffic and revenue channel, connecting content, merchandising and growth strategies, • Lead localised trading strategies across international markets, including VM, content, photography and marketing channels, • Build reporting frameworks that clearly articulate product and marketing performance by market Digital Analytics & Measurement • Develop a best-in-class digital analytics programme in partnership with the analytics team, • Ensure the website data layer supports accurate tagging, tracking and reporting, • Deliver weekly trading updates combining qualitative and quantitative insights, • Democratise analytics through dashboards and visualisation tools to support decision-making across the business, • Use analytics to optimise product storytelling across PLP and PDP, driving engagement, conversion and AOV, • Lead and embed a robust A/B testing programme across digital trade and content Team Leadership • Lead, coach and develop a high-performing team, with clear development plans and progression pathways, • Structure the team to balance operational excellence with strategic trading focus, • Build a culture of accountability, collaboration and continuous improvement Skills • Proven experience leading digital trading, eCommerce or content functions within a premium or high-growth brand, • Strong commercial mindset with a deep understanding of digital KPIs and customer behaviour, • Highly data-driven, with experience using analytics to inform strategy and decision-making, • Ability to influence and collaborate with senior stakeholders across multiple functions, • Comfortable operating in a fast-paced, scaling environment, • Passionate about delivering best-in-class digital customer experiences Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Regional Retail Director – Europe Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Lead the overall retail strategy and operational governance for POP MART’s physical retail network across Europe, • Oversee multiple regional retail teams and country Heads of Retail to ensure consistent execution and performance, • Strengthen POP MART’s retail presence through disciplined expansion, operational excellence, and strong customer experience, • Build scalable retail operating standards that support rapid European growth, • Work closely with regional leadership and headquarters teams to align on merchandising, supply chain, marketing, and brand standards Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Regional Retail Director, Europe is responsible for leading POP MART’s physical retail strategy and performance across all European markets. Reporting to the Head of Europe, this role oversees the Heads of Retail across the region, ensuring consistent execution, strong commercial performance, and alignment with POP MART’s brand and operational standards. Beyond store performance, the Regional Retail Director will also oversee Retail Operations Support across Europe, building scalable operational frameworks, standardised procedures, and operational infrastructure to support the company’s rapid store expansion across the region. This position requires a senior retail leader with strong experience managing multi market retail networks, driving store productivity, and building operational discipline within fast growing retail organisations. Responsibilities Regional Retail Strategy and Network Expansion • Define and execute the long term retail strategy for POP MART across Europe, ensuring sustainable growth and strong market positioning, • Oversee the regional retail expansion roadmap, including new store openings and Roboshop deployments across priority European markets, • Partner with the Europe leadership team to evaluate new market opportunities and retail entry strategies, • Ensure disciplined site selection, store rollout planning, and commercial viability for all retail expansion projects, • Provide strategic direction to country retail leaders while maintaining alignment with overall European growth priorities Retail Operations Governance and Performance Management • Oversee the performance of all physical retail channels across Europe, including stores and Roboshops, • Define regional retail KPIs and performance benchmarks covering sales productivity, footfall conversion, customer experience, and operational efficiency, • Review market level performance with country retail leaders and drive improvement plans where needed, • Ensure consistent retail execution and operational discipline across all markets, • Maintain strong alignment between retail teams and other regional functions including supply chain, real estate, HR, finance, and marketing Merchandising and Retail Experience Alignment • Work with merchandising team to ensure consistent merchandising strategies across European markets while allowing local adaptation where appropriate, • Work closely with headquarters and regional teams to optimise product allocation, stock planning, and inventory availability, • Maintain high standards in visual merchandising, store presentation, and in store brand experience across all markets, • Support the execution of regional campaigns, in store activations, and key product launches, • Provide market insights and consumer feedback to headquarters to support future product planning and development Retail Operations Support and Standardisation • Oversee the development of regional operational standards that support consistent store operations across Europe, • Build and maintain standard operating procedures covering store operations, Roboshop management, and retail execution, • Lead operations support teams to establish clear processes for store opening, operational audits, and retail compliance, • Drive operational improvements that increase store productivity while maintaining brand standards, • Ensure operational readiness as the European retail network continues to scale Financial Performance and P&L Oversight • Hold regional oversight of retail P&L performance across all European markets, • Review revenue growth, store productivity, and cost management across the retail network, • Work closely with finance teams on budgeting, Opex control, and investment planning for retail expansion, • Ensure disciplined financial evaluation for new store openings and retail initiatives Leadership and Team Development • Lead and develop a strong European retail leadership team, • Directly manage the Heads of Retail across multiple European regions, • Support the development of store leadership capabilities across the network, • Build a performance driven culture focused on accountability, operational excellence, and customer engagement, • Ensure strong communication and alignment between country retail teams and regional leadership Required Qualifications • 12+ years of senior retail leadership experience within international retail organisations, preferably in lifestyle, collectibles, designers retail, or fast fashion, • Proven experience operating at a regional leadership level, with prior reporting lines to a Regional Vice President or equivalent senior executive, • Demonstrated leadership of large scale retail networks, ideally overseeing operations across 100+ stores or equivalent multi market retail footprints, • Strong experience managing retail operations across multiple European markets, with exposure beyond the United Kingdom strongly preferred, • Solid track record in retail network expansion, new market entry, and scaling store operations in fast growing environments, • Strong commercial and financial acumen, including oversight of retail P&L performance, budgeting, and investment planning, • Extensive experience leading senior retail teams and developing multi country retail organisations, • Ability to operate effectively in fast paced and entrepreneurial organisations with evolving structures, • Strong cross cultural communication skills, with the ability to work effectively within a global organisation, • Fluent English required; additional European languages are advantageous, • Willingness to travel frequently across European markets and to headquarters Desirable but Not Essential • Experience in lifestyle retail, collectibles, luxury retail, or fast fashion sectors, • Interest in designer toys, pop culture, and collectible art, • Understanding of Chinese corporate culture and experience collaborating with China based headquarters teams is a strong advantage, • Mandarin language capability is an advantage If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in London Heathrow Airport, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 40 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Role: Store Manager Location: London Paddington Station Job type: Permanent, Full-Time, 40 hours Reporting to: Area Manager Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement- Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. The Challenge – Balancing Our Values While Being Commercial We're looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere. Role Responsibilities • Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact., • Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement., • Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results., • Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback., • Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience., • Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability., • Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose. Skills and Experience We’re looking for a Store Manager with: • Proven experience in retail management with a track record of driving commercial success., • Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team., • Excellent communication and organizational abilities., • A passion for delivering exceptional customer experiences., • Ability to make data-driven decisions and spot opportunities for growth., • Experience in visual merchandising and stock management., • A positive, adaptable, and resilient attitude in a fast-paced environment. Role Competencies • Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team., • Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions., • Customer Focus – Commitment to delivering exceptional service and creating memorable experiences., • Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire., • Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity., • Operational Excellence – Attention to detail in managing store operations, stock control, and compliance Key Contacts and Relationships: • Reporting to: Area Manager, • Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams, • External relationships: Customers, Local Community Partners Accountable for Resources: • Store team performance and development, • Store budget and financial targets, • Stock control, and loss prevention, • Store compliance with company policies and legal requirements FatFace Benefits: • 25 days holiday plus bank holidays, • Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.), • THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning, • Dental Insurance (employee funded), • Pension scheme, • EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support, • Income Protection/Death in service for Salaried staff, • Sick pay allowances, • Eye Tests/contributions to glasses, • Sabbatical leave in line with service, • Enhanced Family Friendly policies i.e. Maternity Leave, • Refer a friend scheme

Job Description Title: Full-time Sales Associate - Heathrow Airport Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

About Us Nobody’s Child is for the free thinkers, the dreamers, and the go-getters. Born in 2015, we’ve spent the last decade creating clothes that feel as good as they look for people that embrace individuality, live with purpose, and want to leave the world a little better than they found it. It’s been 10 years of creativity, growth, and bold ideas, and the values that guide us haven’t changed. About You We’re looking for an experienced Store Supervisor to join our Spitalfields in a flexible full-time capacity. As a key team member and brand ambassador, you’ll bring exceptional customer service, live our values every day, and inspire others to do the same. You’ll help lead a passionate in-store team, drive performance, and deliver a memorable shopping experience rooted in kindness, confidence, and conscious fashion. Your Day-to-Day Will Include Sales & Customer Experience • Deliver a warm, personalised shopping experience where every customer feels welcomed, valued, and inspired, because being kind is how we connect., • Lead by example to drive sales, maximise customer interactions, and encourage upselling and cross-selling in a way that feels authentic., • Share product knowledge and sustainability stories with confidence — showing optimism for a better future in fashion., • Handle customer queries and complaints with empathy, professionalism, and a positive, solution-focused approach. Team Leadership & Development • Support the Store Manager and Assistant Manager in achieving sales targets and store KPIs., • Help train, onboard, and develop new team members, embedding our values into everything they do., • Motivate and inspire colleagues to be confident, creative, and customer-focused — empowering them to be brave and take initiative., • Act as Duty Manager when senior management is absent, ensuring smooth operations and clear communication with the Area Manager. Store Operations & Visual Merchandising • Maintain exceptional visual and operational standards, ensuring the store is clean, beautifully presented, and on-brand., • Oversee stock replenishment, deliveries, and inventory management with agility and attention to detail., • Support till operations, including handling refunds and end-of-day closing procedures., • Keep fitting rooms and till areas tidy, organised, and customer-ready at all times., • Actively contribute to our company’s commitment to environmental and social responsibility by integrating sustainable practices into everyday work. This includes minimising waste, promoting responsible sourcing, supporting our circular economy initiatives, and encouraging customers and colleagues to make choices that align with our sustainability values. Every team member at NC plays a role in helping us reduce our environmental impact and create a positive legacy for our communities and the planet. What You’ll Bring • Previous leadership experience in a fast-paced retail environment., • A passion for sustainable fashion and Nobody’s Child’s mission., • Strong communication, organisation, and people management skills., • A positive, proactive attitude and the ability to be kind, brave, agile, and optimistic in everything you do. If this sounds like your next opportunity, please apply and we will be in touch! At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!

About Refyne We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high-impact talent and make hiring feel seamless, and we guarantee our results every time! From entry-level to executive search, we bring market insight, global network depth, and a Refyned, high-touch approach. Whether you're building your founding team or hiring at scale - we're your people. Our Client Our client is a prestige beauty brand with a growing presence across luxury retail environments. Known for its refined approach to makeup and elevated product design, the brand focuses on thoughtful formulations, modern artistry, and exceptional client experiences. With a strong reputation within the premium beauty market, the business continues to expand within high-end retail spaces and is seeking passionate beauty professionals who can bring expertise, artistry, and outstanding service to every client interaction. Overview We are seeking a Assistant Business Manager to support the leadership and performance of a luxury beauty counter within a prestigious retail environment. Working closely with the Business Counter Manager, this role will help ensure the counter delivers exceptional client experiences, strong commercial performance, and consistently high brand standards. As a senior presence on the counter, the successful candidate will lead by example through expert product knowledge, artistry services, and elevated client service, while helping motivate the team and support the daily running of the business. This position is ideal for an experienced Senior Beauty Advisor or Supervisor looking to take the next step within luxury beauty retail. Key Responsibilities Drive Counter Performance • Support the Counter Manager in achieving and exceeding sales targets and KPI’s., • Identify opportunities to maximise sales through expert consultation and personalised service., • Encourage repeat business by building strong client relationships., • Support daily counter operations and maintain strong retail standards. Deliver Exceptional Client Experience • Provide tailored consultations and product recommendations., • Build a loyal client base through exceptional service and relationship building., • Deliver engaging product demonstrations and beauty services., • Create memorable in-store experiences that position the counter as a destination for premium beauty. Lead by Example • Act as a role model for service, professionalism, and product expertise., • Support the Counter Manager in motivating and coaching the team., • Contribute to a positive, collaborative team culture focused on delivering outstanding results. Maintain Brand & Retail Standards • Ensure the counter is always presented to the highest visual merchandising and hygiene standards., • Demonstrate strong product knowledge and communicate the brand’s philosophy and values., • Support in-store activations, product launches, and promotional events. Qualifications • Experience within luxury beauty, prestige cosmetics, or premium retail environments., • Previous experience as a Senior Beauty Advisor, Supervisor, or Assistant Manager., • Passion for beauty, artistry, and delivering exceptional customer experiences., • Strong commercial awareness and ability to contribute to sales performance., • Confident supporting and motivating a team in a retail environment., • Excellent communication and relationship-building skills., • Highly organised with strong attention to detail. Additional Requirements • Ability to work retail hours including weekends and peak trading periods., • Passion for delivering luxury service and premium beauty experiences., • A proactive and positive approach to teamwork and business performance. Compensation & Benefits • Competitive salary with commission or performance-based incentives., • Generous annual leave allowance., • Product allocation and employee discounts., • Access to specialist product and service training., • Career development opportunities within a growing premium beauty brand. Contact details for this role; Emily Bentley 07441341665