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B2B Sales Operations Coordinator Location: Hoddesdon (100% on‑site) Salary: £34,000–£38,000 DOE Contract: Full‑time, permanent Recruiting on behalf of a leading consumer goods brand About the Role I’m supporting a well‑known consumer goods manufacturer with a strong presence across trade, wholesale and export channels. They’re looking for a B2B Sales Operations Coordinator to take ownership of the order‑to‑despatch workflow and ensure customers receive a smooth, accurate and reliable service. This is a hands‑on, process‑driven role where you’ll manage B2B orders end‑to‑end, co‑ordinate with internal teams, and help strengthen operational discipline as the business continues to scale. What You’ll Be Doing • Managing B2B/trade/wholesale orders from receipt through to despatch, ensuring accuracy at every stage., • Entering and validating orders in Microsoft Business Central (or similar ERP)., • Confirming pricing, discounts, stock availability, allocations and lead times., • Managing backorders, substitutions and customer expectations., • Providing proactive customer communication: confirmations, ETAs, stock updates, tracking and PoD., • Co‑ordinating closely with Sales, Warehouse, Operations and Finance to keep orders moving., • Booking couriers/freight, arranging collections and preparing export documentation (training provided)., • Supporting credit control activity by liaising between Finance and Sales on overdue accounts., • Maintaining high‑quality customer and account data across systems and portals., • Following SOPs and contributing to continuous improvement to reduce errors, delays and rework., • Supporting weekly reviews of exceptions (backorders, delays, repeated issues) and driving root‑cause fixes. What We’re Looking For • Experience in B2B sales operations, order management, trade/wholesale support or customer service., • Strong understanding of order flows, allocations, backorders and despatch processes., • Confident communicator who can manage expectations professionally with customers and internal teams., • Process‑minded, organised and comfortable working with SOPs, SLAs and continuous improvement., • Strong Excel and Outlook skills; confident navigating multiple systems and portals., • Experience with an ERP (Business Central ideal, but any modern ERP is fine)., • Exposure to export/shipping documentation is a bonus — training is available. Why This Role? • A respected, growing brand with loyal B2B customers., • A role with real ownership across the full order‑to‑despatch cycle., • A friendly, modern working environment with on‑site perks., • Clear opportunities to shape processes and improve how the team operates., • Free parking, company events, and development opportunities. Right to Work & Location You’ll need to have the right to work in the UK and be able to commute reliably to Hoddesdon, as this role is fully on‑site.