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Export Customer Service Coordinator Location: Chatham Full-time, Permanent About the Role We are looking for a proactive and detail-oriented Export Customer Service Coordinator to join a busy Supply Chain team. This role is key in supporting international customers, ensuring orders are processed efficiently and delivered on time while providing a high level of customer service. You'll act as a central point of contact for export customers and work closely with internal departments and logistics partners to ensure a smooth end-to-end process. Key Responsibilities • Process customer orders for export markets using an ERP system, • Send daily order confirmations and proof of deliveries, • Respond to and follow up on customer enquiries in a timely manner, • Release orders to the warehouse for dispatch, • Liaise with freight forwarders to obtain shipping quotations and arrange collections, • Track shipments and provide customers with order status updates, • Handle incoming calls and emails from customers, • Work collaboratively with internal teams including Purchasing, Planning, Warehouse, and Finance, • Support colleagues within the customer service team as neededAbout YouEssential, • GCSE (or equivalent) in English and Mathematics, • Strong communication skills (both writ...